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All 42 Mainz hotels

Hilton Mainz

4.0 of 5 Hotel   |   Rheinstrasse 68, 55116 Mainz, Rhineland-Palatinate, Germany
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83%
Ranked #3 of 42 hotels in Mainz
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
Anionfan Middle England
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393 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Middle England
Top Contributor
128 reviews 128 reviews
73 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here again whilst working in the area. I've been several times, so knew what to expect. The drop off area is poorly designed, and often blocked by coaches ferrying cabin crew back and forth. Friendly staff at check in, and they all speak very good English. My room this time was on the river side of the road -... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, It was a great pleasure to read through your review. However we are very sorry that you do not agree with our price/performance ratio regarding our breakfast. We always strive to improve our level of service and therefore your comments are very much appreciated and we will consider your remarks for our future concepts. Kind Regards, Rebecca Kipper... More

sydney
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

A very tired hotel and not worthy of Hilton name. Rooms are tired and need renovating as do the staff who manage to be non-existent. Staff at check-in were not helpful and we had to take our luggage to room with no offer of help. The location is good as it is close to the old town but dont bother... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you for sharing your feedback on your recent stays with us via Tripadvisor. We appreciate your honest input and apologize for the issues you encountered with our Front Desk Team. Please rest assured that this is not our standard and corrective actions have been taken with our Team in order to guarantee the expected Hilton standard and... More

Scottsdale, Arizona
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We wanted a hotel that was on the Rhein and a central location to venture out from. This hotel fit the bill. Mainz is a lovely town, with the old city within walking distance. The front desk was helpful and pleasant, and the morning breakfast buffet had plenty of variety. The rooms were comfortable and spacious.

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your valuable feedback with us and other guests through tripadvisor. It was a great pleasure to read through your review. Your appreciation of our service and facilities... More

Fort Mill, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Love this hotel!! The staff at the front desk are very warm and welcoming. The bar and restaurant overlook the Rhine and the service and food is excellent! Very close to shopping and museums. Rooms are modern, very clean and the beds are incredibly comfortable!! Please come and enjoy your stay in Mainz!

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your great feedback with us and other guests through Tripadvisor. It was a great pleasure to read through your review. Your appreciation of our service and facilities... More

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Very nice location on the bank of the rhein newly upgraded rooms are nice and are of a good size rooms on first floor maybe a bit noisy at times.. Staff is very helpful and friendly ..good breakfast easy access to mainz city and good place for a holiday stay or even work travel

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for your complimenting review on Trip Advisor! It is great to read that we were able to exceed your expectations. Sharing your friendly remarks with my team was absolutely a highlight. Whilst hoping you had a save trip back home we look forward to welcoming you back in the near future. Kind Regards, Rebecca... More

Amsterdam, The Netherlands
Contributor
11 reviews 11 reviews
9 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is always a stop in my holiday. A safe parking under the hotel. The rooms are renovated and have nice view at the Rhein. At the terrasse it is nice to sitedown and with nice weather you can have a diner as well. Nice all in buffet. Love it there.

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for recommending the Hilton Mainz to other travellers on Tripadvisor. It is great to read that you enjoyed your recent stay with us that much. We look forward to the week your travel plans will bring you back to Mainz. Kind Regards, Rebecca Kipper p.p. (Roland Rößler) More

London, United Kingdom
Top Contributor
52 reviews 52 reviews
37 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel is well situated next to the river with lovely views and place to eat or drink out. Some of the rooms are accessed by going in a covered walkway across the road - others are in the main building. If you get a room in the annexe it can be a little bit of a walk to get... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for posting your personal feedback on Tripadvisor.com. Your comments are very important to us as they help us to review and improve our services. However, it is unfortunate and we deeply regret that not all of our facilities have been to your fullest satisfaction and I would like to apologize for the inconvenience caused... More

Madison, Wisconsin
Top Contributor
110 reviews 110 reviews
26 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We completely enjoyed the location, service, and comfort of this hotel and would recommend it to others. One of the first comments that we made to our travel agent on our return was that this should be a first choice for those traveling in the area. The location on the river makes it convenient for a pleasant walk while watching... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, We would like to thank you for being our guest and for your time to share your great feedback with us and other travellers through the tripadvisor website. Sharing your warm compliments about our front desk staff was definitely a highlight and is a great motivation for all of them. Dear guest, it would be a pleasure to... More

Salt Lake City, Utah
Contributor
18 reviews 18 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for four nights, in a room on the top floor overlooking the Rhine. There was a nice welcome tray waiting for us in our room (which included a muffin in a jar and a bottle of riesling), and we received the Wall Street Journal every morning. HHonors status really pays off; this hotel really knows how to treat... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for your great review of your recent stay at Hilton Mainz. We truly appreciate your comments, especially those referring to the friendliness and efficiency of our team, which I will happily share with them. It is a pleasure to read that you had an amazing stay with us on your recent visit and delighted... More

Miami, Florida
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I had to laugh when I looked at some of the photos of the property posted by the hotel and other travelers. They all show the river in the back and none show the front exterior which looks more like a run down jail than a hotel. Most people don't get the nice river view in the photos. Our view... More

Was this review helpful? Yes 2
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you for sharing your feedback on your recent stay with us via Tripadvisor. We appreciate your honest input and apologize for the issues you encountered. We will share your comments with our team as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time... More

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Additional Information about Hilton Mainz

Address: Rheinstrasse 68, 55116 Mainz, Rhineland-Palatinate, Germany
Phone Number:
Location: Germany > Rhineland-Palatinate > Mainz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Mainz 4*
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Also Known As:
Hilton Mainz Hotel Mainz
Mainz Hilton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#3 Luxury Hotel in Mainz #3 Business Hotel in Mainz #4 Romantic Hotel in Mainz
Hotel Class
Number of rooms
431

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