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Hilton Mainz

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Rheinstrasse 68, 55116 Mainz, Rhineland-Palatinate, Germany
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Hilton Mainz
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583 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kirkcaldy, United Kingdom
Level Contributor
83 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Very comfortable room with great beds and bedding and a lovely Rhine view. Good spot for riverside walks and for easy access to the old town. Just felt a bit soulless. Check-in was efficient but lacked a warm welcome. We didn't feel tempted to use the hotel for anything other than accommodation, so ate and drank elsewhere in town. Still... More 

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you for reviewing your stay with us; it is an absolute pleasure to learn that we were nearly able to live up to the expectations of your holiday. I hope the rest of your journey went well and we can welcome you back soon, with some extra time to also experience the rest of our facilities. Best... More 

London, United Kingdom
Level Contributor
82 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed 1 week ago

I almost posted two stars, then thought that was too critical but I do Let me explain the good and bad about this Hilton hotel. Check in: I asked for a room in the main building but I was given a room which was literally the furthest away, across the main road over a covered walkway. It took 10 minutes... More 

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for your review of your recent stay at Hilton Mainz. Your feedback is much appreciated and I am sorry to read that you were not entirely satisfied with your stay. We always try to consider and to fulfil our guest’s requests. Therefore I am very sorry to read that you did not receive a... More 

Reigate, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I prefer this Hilton to the City Hilton; fab views if you get a room facing the river, slightly wider room service choices, good on site gym. Windows open so I could get fresh river air and turn off the noisy aircon. However the down side is the longer walk to the train station, about 20-25 mins, and the rooms... More 

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, warm greetings from Mainz! First of all I would like to thank you very much for having choosen the Hilton Mainz as your prefered choice of accommodation during your recent trip to the city! It is great to read that we were able to exceed your expectation. Also my team was more than delighted when I showed them... More 

Bernstadt, Germany
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Ideally situated on the Rhein River and within easy walking distance of several points of interest! Parking (22€/day) and breakfast (29,50€/person) are rather expensive! Rooms clean and relatively quiet! Good view from top floor!

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, again thank your for your review on Tripadvisor.com. We are very happy to read that you enjoyed your recent stay at the Hilton Mainz. Whilst hoping to be able to welcome you back in the near future we remain With best Regards Rebecca Kipper (p.p. Roland Roessler) More 

Monterey, California
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Hotel Mainz specifically to visit the Gutenberg Museum and it couldn't have been closer. The hotel does the trick but it isn't the nicest Hilton I've stayed in. The guy at the reception desk was quite rude, which set our stay off on a bad foot, but everyone else was very nice and helpful, so we... More 

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Please allow me to thank you for your feedback about your stay at the Hilton Mainz shared with us and other travellers. Your entire satisfaction is exactly what we are working for and our main aim is to offer an excellent but also individual service to our guests. Therefore I am very sorry that you did not experience... More 

London
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have stayed here before, great location minutes from Mainz Old own and also the new bits. The rooms are comfortable if a little dated. Service is excellent and great breakfast outside on the terrace if the weather is good.

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you for choosing the Hilton Hotel Mainz and thank you for your nice words in your review. We are glad that your stay was memorable and that you enjoyed our services. We hope you will visit Mainz again soon and we will have the chance to welcome you again in our hotel. Kind regards Rebecca Kipper p.p.... More 

Melbourne Australia
Level Contributor
17 reviews
12 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Set on the Rhine we stayed there for 2 nights last week. The rooms are large and comfortable but could do with an update. The airconditioning pumped hot air which made the room very stuffy as windows do not open. The downstairs bar and restaurant were both good and being situated right beside the Rhine . Staff were excellent and... More 

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you for the opportunity given to review the comments shared from your recent stay with us. I am happy to know that you had a good experience in our hotel and that you enjoyed your stay in general. Please accept my sincerest apology for any inconvenience in regard of the malfunction of the air condition. I will... More 

pittsburgh, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel .. great location on the river and very easy walking to center of Mainz. The room was modern, comfortable, clean and quiet. Breakfast was very nice .. the service was excellent and the staff seemed to be genuinely concerned about how your stay was going ..

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Please allow me to thank you for your kind feedback about your stay at the Hilton Mainz shared with us and other travellers. Your recommendation is much appreciated and we look forward to the week your travel plans will bring you back to Mainz. Best Regards Rebecca Kipper p.p. Roland Roessler More 

Chicago, IL
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had to book two rooms to accommodate our family of 2 adults and 2 kids (ages 4 and 10). We requested connecting rooms. As the hotel couldn't provide those, they were very nice to upgrade us to a large room and a regular room across from each other. And the large room had a sofa bed, and so fit... More 

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, thank you very much for your recent stay and for sharing your valuable feedback with the community. We are very delighted to read that you and your family enjoyed your stay and of course about the fact that our team could provide you a great alternative with the guest rooms. It is an absolute pleasure to learn that... More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Although Mainz is a busy industrial city and the Rhine and the river itself is a major port, the hotel is beautifully situated on the left bank of the Rhine below the Main confluence and above the main port area. The highlight of the hotel is the outside promenade, dining and bar area.

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, warm greetings from Mainz and thank you very much for your excellent review about your recent stay! We're very delighted that you enjoyed your trip and liked our hotel that much. We would love to welcome you back whenever your travel plans bring you back to the city! Best Regards Rebecca Kipper p.p. Roland Roessler More 

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