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All 42 Mainz hotels

Hilton Mainz

4.0 of 5 Hotel   |   Rheinstrasse 68, 55116 Mainz, Rhineland-Palatinate, Germany
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Ranked #4 of 42 hotels in Mainz
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
davisgtd Phoenix
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407 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Phoenix
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

After traveling 12 hours, we arrived at the Hilton Mainz. Not only were the accommodations comfortable, the staff was very welcoming. Sunday breakfast was incredible. I had not used my Hilton Honors earlier and the staff was great to add my information. Loved everything about it. What a view!

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for your great review of your recent stay at Hilton Mainz. We truly appreciate your comments, especially those referring to the friendliness and efficiency of our team which I will happily share with them. We hope to welcome you back soon! Best Regards from Mainz, Rebecca Kipper p.p. (Roland Rößler) More

New Jersey, United States
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Front office staff were unfriendly. Only 2 restaurant staff are friendly, the rest of them won't even look at you. The location is good though. The buffet breakfast is the same each and everyday so if you are in the hotel for 6 days (like my husband) who is there for business, you will see the same exact food everyday.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 4
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you for sharing your feedback on Trip Advisor, we appreciate your comments and most certainly the opportunity given to review. Your entire satisfaction is exactly what we are working for and our main aim is to offer an excellent but also individual service to our guests. Therefore I am very sorry that you did not experience our... More

putnam, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The location of this hotel is excellent I also found the staff to be very knowledgable and pleasant. My stay here is always very comfortable and feel like a home away from home. Even though I stay here on business I would definetly stay on vacation.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your great feedback with us and other guests through tripadvisor. It’s a pleasure to read that you enjoyed your stay so much. Especially after a long journey... More

Germany
Top Contributor
52 reviews 52 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There is no question in our minds: the Hilton Mainz (river) has the most amazing breakfast we have ever eaten. The selection is unparalleled and the view on the patio of the river is very charming. Our experience with the rooms has been mixed. Two years ago, when we stayed here, we had a wonderful time enjoying the comfortable beds... More

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor. I am delighted to read that we had the pleasure of having you with us already for the second time. However we are very sorry that not all of our facilities have been to your fullest satisfaction. We always strive to improve... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

not a very clean place, the staff is very unreceptive very rude, and not very accommodating.. the manager is especially nasty.. and i wait for a clean room for 2 hours.. not offering apology, amenties, breakfast,.. nothing

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for taking the time to share your thoughts about your recent stay at the Hilton Mainz. Receiving feedback from our guests is one of the highest priorities as it allows us to constantly improve our level of service. It is regrettable to read that you were dissatisfied. Please rest assured that this is not... More

Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We are currently staying at this Hilton, enroute another work assignment in Italy, after one year living in the area. Accordingly, we had many suitcases, clothes on hangers, boxes, etc. Unfortunately there was no bellman to assist when we checked in on Sunday. We were told to wait 10-15 minutes if we wanted to use that service. So we loaded... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you for sharing this quick feedback on your recent stays with us via Tripadvisor. We appreciate your honest input and apologize for the issues you encountered. We will share your comments with our team as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next... More

Middle England
Top Contributor
132 reviews 132 reviews
75 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed July 24, 2014

Stayed here again whilst working in the area. I've been several times, so knew what to expect. The drop off area is poorly designed, and often blocked by coaches ferrying cabin crew back and forth. Friendly staff at check in, and they all speak very good English. My room this time was on the river side of the road -... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, It was a great pleasure to read through your review. However we are very sorry that you do not agree with our price/performance ratio regarding our breakfast. We always strive to improve our level of service and therefore your comments are very much appreciated and we will consider your remarks for our future concepts. Kind Regards, Rebecca Kipper... More

sydney
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed July 22, 2014

A very tired hotel and not worthy of Hilton name. Rooms are tired and need renovating as do the staff who manage to be non-existent. Staff at check-in were not helpful and we had to take our luggage to room with no offer of help. The location is good as it is close to the old town but dont bother... More

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you for sharing your feedback on your recent stays with us via Tripadvisor. We appreciate your honest input and apologize for the issues you encountered with our Front Desk Team. Please rest assured that this is not our standard and corrective actions have been taken with our Team in order to guarantee the expected Hilton standard and... More

Scottsdale, Arizona
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 18, 2014

We wanted a hotel that was on the Rhein and a central location to venture out from. This hotel fit the bill. Mainz is a lovely town, with the old city within walking distance. The front desk was helpful and pleasant, and the morning breakfast buffet had plenty of variety. The rooms were comfortable and spacious.

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your valuable feedback with us and other guests through tripadvisor. It was a great pleasure to read through your review. Your appreciation of our service and facilities... More

Fort Mill, United States
1 review
5 of 5 stars Reviewed July 16, 2014

Love this hotel!! The staff at the front desk are very warm and welcoming. The bar and restaurant overlook the Rhine and the service and food is excellent! Very close to shopping and museums. Rooms are modern, very clean and the beds are incredibly comfortable!! Please come and enjoy your stay in Mainz!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your great feedback with us and other guests through Tripadvisor. It was a great pleasure to read through your review. Your appreciation of our service and facilities... More

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Additional Information about Hilton Mainz

Address: Rheinstrasse 68, 55116 Mainz, Rhineland-Palatinate, Germany
Phone Number:
Location: Germany > Rhineland-Palatinate > Mainz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Mainz 4*
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Also Known As:
Hilton Mainz Hotel Mainz
Mainz Hilton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#3 Business Hotel in Mainz #3 Luxury Hotel in Mainz #4 Romantic Hotel in Mainz
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Number of rooms
431

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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