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Hilton Mainz

4.0 of 5 Rheinstrasse 68, 55116 Mainz, Rhineland-Palatinate, Germany
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Certificate of Excellence 2014
Hilton Mainz
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Hilton Mainz
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431 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nashville, TN
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Short 25 mile trip from Frankfurt airport to this hotel. Nice location on the river and easy access to the old town and shopping. Rooms are very nice and beds are comfortable. Free internet only in the lobby - or if your room is close enough to still pick it up.

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you for posting your review on Tripadvisor! We are very happy to share your warm compliments about our hotel, especially on the location on the river with our team. It is a pleasure for us that you had a great stay. We hope to welcome you again. Best Regards, Rebecca Kipper p.p. Roland Roessler More

Fayetteville, North Carolina
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

The rooms were amazing, clean, comfortable and offered such terrific service. The breakfast buffet is fabulous, so much to choose from and was delicious! The server wasn't super friendly, but the remaining staff was top-notch! Would definitely stay there again.

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, We are very happy to read that you enjoyed your recent stay at the Hilton Mainz that much. It is of utmost importance to constantly hear and monitor our guest's feedback in order to further improve our standard. Reading through experiences like yours is always a great motivation. Thank you. Whilst hoping to be able to welcome you... More

Bovey Tracey, United Kingdom
Top Contributor
91 reviews 91 reviews
26 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The good location was why we chose this hotel as we had limited time. It is situated on the banks of the Rhine and within easy walking distance from the old town. It is a large hotel which is rather impersonal and we felt it was rather like an expensive Premier Inn but without the good nights sleep guarantee! The... More

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you for choosing the Hilton Mainz for your stay and for having taken the time to publish your personal feedback and experience on Tripadvisor. Receiving feedback from our guests is one of the highest priorities as it allows us to constantly improve our level of service. Therefore it is unfortunate and we deeply regret that not all... More

Indianapolis
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here two nights as part of an organized tour of Germany. It's location was ideal for our trips into the Rhine Valley and eventually into Frankfurt's airport. The room was modern and spacious, the location on the Rhine was beautiful and it was close enough to old Mainz that we were able to venture there on foot one... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for your review on Tripadvisor. I am happy to read that you had a good experience at our hotel and that you enjoyed your stay with us. It would be a pleasure to welcome you soon again to the Hilton Mainz. Best Regards, Rebecca Kipper p.p. Roland Rößler More

Vancouver, Canada
Top Contributor
56 reviews 56 reviews
49 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed at the Hilton Mainz (and its confusingly-named sister - the Hilton Mainz City) a number of times while in the area for business. I like the hotel: the staff are great, the breakfast enjoyable, the price decent, and the rooms of a good size and very clean. On this occasion, I was early for check-in and they... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor. I am delighted to read that we had the pleasure of having you with for another time and that you feel comfortable in our hotel. I will certainly pass on your feedback to the entire team as it is a big compliment... More

Almaty, Kazakhstan
Contributor
20 reviews 20 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel has a good location by the river, which seems to be it when you think of the upsides. The hotel is mostly used by airlines for crew layovers so always crowded, which would probably explain why we didn't get an early check-in we requested. We did manage to get a room at around 11:00 but through a downgrade... More

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for your review on Tripadvisor. Your entire satisfaction is exactly what we are working for and our main aim is to offer an excellent but also individual service to our guests. Therefore I am very sorry that you could not check you in early in to your room which was booked. However, we ask... More

Los Angeles
Top Contributor
156 reviews 156 reviews
107 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently spent one night at the Hilton while on our own bicycling tour along the Rhine. We did not know what to expect when booking; I thought it might be an older property and therefore not as good as some other Hiltons. But I was wrong -- the outside looks a little older, but the room was thoroughly modern,... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your valuable feedback with us and other guests through tripadvisor. It was a great pleasure to read through your review. Your appreciation of our service and facilities... More

Munich
Top Contributor
99 reviews 99 reviews
88 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Be sure which of the two Hiltons in Mainz you booked: Hilton Mainz City (the "other one") or Hilton Mainz (this one)! From the Mainz Main Station I took a taxi, paid 9 EUR and arrived at the hotel after 5 - 10 min. Alternatively take the bus at the Main Station (# 56 or several others) and arrive at... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you for sharing your feedback on Trip Advisor, we appreciate your comments and most certainly the opportunity given to review. It is great to read that you enjoyed your stay with us in general. Especially I want to thank you for your tips, like the costs of the taxi or the name of the bus station, where... More

Saint Paul, Minnesota
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is definitely a business hotel, but that didn't mean our stay as a young couple wasn't great! Make sure you get a water view. The river is gorgeous at night. The rooms are clean ad great. The breakfast was one of the best I had in a German hotel. There was a large selection of everything. The staff... More

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you for your positive feedback. It is nice to hear that you had an enjoyable stay in our hotel. Sharing your warm compliments about our staff was definitely a highlight and is a great motivation for all of them. Thank you for recommending us and we hope to have the opportunity to be of service in the... More

Brit in NC
Top Contributor
107 reviews 107 reviews
51 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Choose this hotel for the location (within 100m of KD Cruise Line dock) and price which was OK ($120 US prepaid). The rooms were OK but needed some new paint. The bathtub was slippery and I slipped in the morning while taking a shower (no rubber mat). They wanted 20 euros for in-room Wifi which was high. They claimed that... More

Was this review helpful? Yes 1
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you for sharing your feedback on Trip Advisor, we appreciate your comments and most certainly the opportunity given to review. However, we are very sorry that you do not agree with our price/performance ratio. Again, thank you for staying with us and taking the time to give feedback. Best Regards, Rebecca Kipper p.p. (Roland Rößler) More

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Additional Information about Hilton Mainz

Address: Rheinstrasse 68, 55116 Mainz, Rhineland-Palatinate, Germany
Phone Number:
Location: Germany > Rhineland-Palatinate > Mainz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Mainz 4*
Number of rooms: 431
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Also Known As:
Hilton Mainz Hotel Mainz
Mainz Hilton

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