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All 42 Mainz hotels

Hilton Mainz

4.0 of 5 Hotel   |   Rheinstrasse 68, 55116 Mainz, Rhineland-Palatinate, Germany
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85%
Ranked #4 of 42 hotels in Mainz
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Mindtrust Stockholm, Sweden
  • Reviews (355)
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355 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Martinshohe, Germany
1 review
2 of 5 stars Reviewed 6 days ago NEW

To expensive and not enough value for the location. Our room had someone else's food in the fridge. The bed was ok, but the sheets weren't great. Parking was 22 euros and the internet was 20 euros, that is after I spent 160 euros on the room. I will try another location before I ever come back to this property.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you for sharing this feedback on your recent stay with us via Tripadvisor. We appreciate your honest input and apologize for the issues you encountered. We will share your comments with our team as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time... More

Stockholm, Sweden
Top Contributor
64 reviews 64 reviews
11 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a nice room with a river view over Rhein, the room was clean but you can tell that it's starting to get old. The bed was great and they had a nice choice of TV channels although we didn't have time for that :-) What i didn't like about the hotel was that for some reason quite many... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Mainz during your recent trip and for taking the time to share your valuable feedback with us and other guests through your entry on Tripadvisor. We are very happy to read that you enjoyed your stay at the Hilton Mainz and especially liked our guest room. Your positive feedback... More

Toronto, Canada
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Rude and Elitist attitude from the from desk staff at the Mainz Hilton. My elderly, mother booked a room to this hotel to visit me in Germany, She has limited english, but she is fluent in Spanish and French, It is certainly not the first time she travels and she has seen the world. But it certainly the first time... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you for sharing your feedback on Trip Advisor, we appreciate your comments and most certainly the opportunity given to review. Your feedback is much appreciated and I am sorry to read that you were not entirely satisfied with your stay. Your entire satisfaction is exactly what we are working for and our main aim is to offer... More

kolkata
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

stayed for two nights .... room facing the road .... twin room ... beds comfortable .... bathroom nd toiletries nice ,,, tv has lots of english channels and lots of other languages .... breakfast buffet pretty good .... no fresh egg counter but still lots of variety .... river facing restaurant ... nothing exotic but nice.... free wifi in the... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for your complimenting review on Trip Advisor! It is of utmost importance to constantly hear and monitor our guest's feedback in order to further improve our standard. Reading through experiences like yours is always a great motivation. Thank you. We look forward to welcome you back whenever your travel plans bring you back to... More

San Francisco, California
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Located along the Rhein river this Hilton offers access to walking, shopping, sightseeing, transportation, boat trips, the most historic spots in the City. We stay there at least once a year for the annual Fastnacht (Mardi Gras) days around the big "Rosen Montag Zug" parade. We have somewhat of a love/frustration relationship with the hotel. The love is the location,... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor. I am delighted to read that we had the pleasure of having you with us another time and that you felt comfortable in our hotel. We truly appreciate your comments, especially those referring to the friendliness and efficiency of our head of... More

Seville, Spain
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It is an old building, and old rooms too, placed beside the Rhin. Breakfast is not noticeable. But It is unacceptable how a five stars hotel charges 100 euros as a reserve just in case... and if they do it so, would be fine to know it by the hotel staff in advance. And of course... 20 euros per day... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for taking the time to share your thoughts about your recent stay at the Hilton Mainz. Receiving feedback from our guests is one of the highest priorities as it allows us to constantly improve our level of service. However, it is unfortunate and we deeply regret that not all of our facilities have been... More

La Vernia, Texas
Top Contributor
152 reviews 152 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Ask for room with a view of the bridge. Outstanding view. Staff was excellent and most helpful. Meeting room was very well done with view of the river. The only place to stay when in Mainz. They had a large breakfast buffet every morning and well planned lunch.

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your valuable feedback with us and other guests through tripadvisor. It was a great pleasure to read through your review. Your appreciation of our service and facilities... More

Columbia, South Carolina
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I have had extended stays here for business 3 times in the last 4 months and the hotel is excellent. Great service, friendly staff centrally located to many amenities and shopping. Breakfast selection is excellent and menu for restaurant dining is varied with excellent quality. Easy access to transportation, via taxi train and bus

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, How nice of you to take the time to post your comments about the Hilton Mainz on TripAdvisor. Thanks so much for that. We very much appreciate your kind words on our hotels and our team members. Especially when staying regular at a hotel it is most important to feel welcome and cared for and it is great... More

Lelystad, The Netherlands
Top Contributor
76 reviews 76 reviews
46 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is on the left bank of the Rhine river, about €8 by cab from the main railway station. The very spacious lobby has a modern “grandeur”, although it has a somewhat empty appearance. Check-in was very quick and my room, on the 6th floor, was fine (view of the Rhine river). As far as I know there is... More

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HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, We would like to thank you for being our guest and for your time to share your exceptional feedback with us and other travellers through the tripadvisor website. However, I would like to apologize for the inconveniences caused regarding the atmosphere and our food offer in our restaurant and that we were not able to meet your expectations.... More

India
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 3, 2014

I stay here regularly for business. Never had any issues and I always have a great breakfast. The location by the river and walking distance to restaurants/shops is perfect. The fitness center is a bit small and lacking, but it is ok.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonMainzundCity, Geschäftsführer at Hilton Mainz, responded to this review

Dear Guest, Thank you very much for your complimenting review on Trip Advisor! It is great to read that we were able to exceed your expectations and that you felt most comfortable during your stay. We always strive to improve our level of service and therefore your comments are very much appreciated and we will consider your remarks regarding our... More

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Additional Information about Hilton Mainz

Also Known As:
Hilton Mainz Hotel
Hilton Mainz Hotel Mainz
Hilton International Mainz
Mainz Hilton
Address: Rheinstrasse 68, 55116 Mainz, Rhineland-Palatinate, Germany
Phone Number:
Location: Germany > Rhineland-Palatinate > Mainz
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Mainz
#3 Luxury Hotel in Mainz
#3 Family Hotel in Mainz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Mainz 4*
Reservation Options:
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#3 Business Hotel in Mainz #3 Luxury Hotel in Mainz #3 Family Hotel in Mainz
Hotel Class
Number of rooms
431

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