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SAKS Urban Design Hotel

4.5 of 5
Stiftsplatz 11, 67655 Kaiserslautern, Rhineland-Palatinate, Germany
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SAKS Urban Design Hotel
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SAKS Urban Design Hotel
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123 reviews from our community

Traveler rating
    53
    40
    17
    6
    7
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5
21
10
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I flew in from New York to watch the Germany vs Australia soccer match and had a reservation on 3/25. However, when I arrived that day the hotel door was blocked off and when I finally could make it inside, the staff was very rude. They first tried to refuse me at the door and then told me that they... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

stayed here recently for 5 days for business. Hotel is in a great location for city access, walking distance. hotel itself is very cool and urban chic! found reception staff not very friendly, and a bit reluctant to help. however, breakfast staff were absolutely lovely. extremely friendly and attentive, always wearing a smile. rooms are also nice, spacious & bed... More 

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Saks67655, Marketing at SAKS Urban Design Hotel, responded to this review

Dear guest, thanks for valuing our hotel. It's great to hear that you had a good time in Kaiserslautern and like our design and rooms. Regarding the unfriendly reception stuff we will talk to our colleagues what happened. We're looking forward to seeing you again! Your SAKS Urban Design Hotel Team More 

Washington, DC
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 26, 2014

A very nice hotel in a terrific location, but the hotel staff need some (re)training. Check-in took a while, check-out took forever - for a business property, standing in long line for almost 15 minutes is unacceptable. The hotel bar staff were quasi attentive and appeared more interested in chatting amongst themselves versus serving guests.

Was this review helpful? Yes 1
Saks67655, Marketing at SAKS Urban Design Hotel, responded to this review

Dear guest, thanks for your feedback. We are very glad if you enjoy your stay in our house. We would also thank you for your honest words regarding the check in. Of course we will speak with our staff. We're looking forward to seeing you again! Your SAKS Urban Design Hotel Team More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 15, 2014

With only 1 night to experience a German Christmas market, our taxi driver took us here to see if there were rooms as we had no wifi to research on our own. Wonderful hotel in every way: location only €6 taxi ride from the train terminal, huge modern room, super comfy bed, friendly and helpful desk staff (we had no... More 

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Saks67655, Marketing at SAKS Urban Design Hotel, responded to this review

Hi, Thanks for your detailed rating of our hotel. It's great to hear that our team did such a good job! Your compliment is a real motivation! We're looking forward to seeing you again! Your SAKS Urban Design Hotel Team More 

Point of Rocks, Maryland
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 15, 2014

We spent 14days in Europe and this review is about our final 2 days before packing up to go home after our whirlwind journey! SAKS was a great way to finish this trip! Much more space in Germany in general with the two hotels we stayed at! But SAKs modern conveniences and staff were above expectations!

Was this review helpful? Yes 1
UK
Top Contributor
109 reviews 109 reviews
73 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed October 4, 2014 via mobile

I stayed overnight on a sunday arriving late so too late to go out for food and the hotel restaurant closed I was very pleased that the receptionist and barman were extremely friendly and helpfull, ordering me takeaway pizza (and providing the beer.). The room was great not so dark and dismal as some designer hotels, bed very comfy and... More 

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Toledo, Ohio
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 3, 2014

Just stayed at this hotel for three days on a business trip. My original plan was to just stay and Frankfurt and train in for my event and I am very happy I changed plans. This hotel is really fun and a great choice for business or pleasure travelers. The room is open and inviting and has a great bed.... More 

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Copenhagen, Denmark
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 2, 2014

This is a real design hotel. Beautiful rooms and a great view. There is an amazing spa upstairs. The food is ok. Personally I like a bit of adventure in my meals but people are different. So why not five points? Well, I missed that great personal touch some smaller hotels have and we did have issues booking. In their... More 

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Annapolis
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 8, 2014 via mobile

I stayed here on a recent business trip. For a smaller town, this is a good hotel. I was given a single room. Function was sacrificed for design. There was no closet. The mirror leaned against the wall behind the small hanging rod with 3 hangers. The open bath floor plan did help make use of the space. The room... More 

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Bamberg, Germany
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 6, 2014

I liked staying at this hotel. Location was its strongest point, central in the city. The front desk staff was patient and professional. Their restaurant has a helpful waitress in the evenings. FYI, this place is near a dining district. Parking is available downstairs for twelve euros a day. Seems you'd be able to go in and out for that... More 

Was this review helpful? Yes 1
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