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SAKS Urban Design Hotel

Certificate of Excellence
Stiftsplatz 11, 67655 Kaiserslautern, Rhineland-Palatinate, Germany
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137 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Bolzano, Italy
Level Contributor
5 reviews
1 of 5 stars Reviewed 2 weeks ago

I chose this hotel for the high rating and booked online with booking.com when I arrived with my confirmation and reservation number the concierge, Mr. Bauer, told me he didn't have it and that there were no rooms (a LIE because we ended up staying there). And booking.com still showed available rooms. He was EXTREMELY RUDE to me, never once... More 

Was this review helpful? Yes 2
Luxembourg City, Luxembourg
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked a “spa package," which was to include a nice room with access to the spa and dinner. Our stay was a nightmare. Another guest at the hotel was having a very loud party with many people in the room. Their door was open at all times, with people yelling and laughing throughout the night, and we could smell... More 

Was this review helpful? Yes 2
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 17, 2015

This is a very modern hotel in a perfect location but there are too many things I didn't like to return. The view of the city is nice and the overall ambiance of the hotel can instantly pull you in. The issues: a huge church clock goes off ever 15 min starting early and ending late, room service is greatly... More 

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Suffolk, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed May 26, 2015

Sophisticated accommodations; generous provision of sparkling water; internet access; very clean and well maintained; love the "rainfall" showers; and there is access to rooftop spa and sundeck. However, the front desk staff could improve their attitude - work on customer appreciation.

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Venice, Italy
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed May 19, 2015

Before starting, I have to say that I grew up in KL and had been following the "history" of this building very closely over the past 10 years. Kudos to Hans for turning this into a hotel. Now to my experience: Started out a bit strange, I received an offer via email, stating the price and requesting a cc, which... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 3, 2015

I flew in from New York to watch the Germany vs Australia soccer match and had a reservation on 3/25. However, when I arrived that day the hotel door was blocked off and when I finally could make it inside, the staff was very rude. They first tried to refuse me at the door and then told me that they... More 

Was this review helpful? Yes 1
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 22, 2015

stayed here recently for 5 days for business. Hotel is in a great location for city access, walking distance. hotel itself is very cool and urban chic! found reception staff not very friendly, and a bit reluctant to help. however, breakfast staff were absolutely lovely. extremely friendly and attentive, always wearing a smile. rooms are also nice, spacious & bed... More 

Was this review helpful? Yes 1
Saks67655, Marketing at SAKS Urban Design Hotel, responded to this review

Dear guest, thanks for valuing our hotel. It's great to hear that you had a good time in Kaiserslautern and like our design and rooms. Regarding the unfriendly reception stuff we will talk to our colleagues what happened. We're looking forward to seeing you again! Your SAKS Urban Design Hotel Team More 

Washington, DC
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed December 26, 2014

A very nice hotel in a terrific location, but the hotel staff need some (re)training. Check-in took a while, check-out took forever - for a business property, standing in long line for almost 15 minutes is unacceptable. The hotel bar staff were quasi attentive and appeared more interested in chatting amongst themselves versus serving guests.

Was this review helpful? Yes 1
Saks67655, Marketing at SAKS Urban Design Hotel, responded to this review

Dear guest, thanks for your feedback. We are very glad if you enjoy your stay in our house. We would also thank you for your honest words regarding the check in. Of course we will speak with our staff. We're looking forward to seeing you again! Your SAKS Urban Design Hotel Team More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 15, 2014

With only 1 night to experience a German Christmas market, our taxi driver took us here to see if there were rooms as we had no wifi to research on our own. Wonderful hotel in every way: location only €6 taxi ride from the train terminal, huge modern room, super comfy bed, friendly and helpful desk staff (we had no... More 

Was this review helpful? Yes
Saks67655, Marketing at SAKS Urban Design Hotel, responded to this review

Hi, Thanks for your detailed rating of our hotel. It's great to hear that our team did such a good job! Your compliment is a real motivation! We're looking forward to seeing you again! Your SAKS Urban Design Hotel Team More 

Point of Rocks, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 15, 2014

We spent 14days in Europe and this review is about our final 2 days before packing up to go home after our whirlwind journey! SAKS was a great way to finish this trip! Much more space in Germany in general with the two hotels we stayed at! But SAKs modern conveniences and staff were above expectations!

Was this review helpful? Yes 1
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