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Hotel Kaiserhof

#12 of 48 Hotels in Muenster
Certificate of Excellence
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Bahnhofstrasse 14, 48143 Muenster, North Rhine-Westphalia, Germany
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Hotel Kaiserhof
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96 Reviews from our TripAdvisor Community

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Traveler rating
    30
    49
    14
    2
    1
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5
20
9
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (96)
  • Mar-May only
    (24)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (16)
All months
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 1, 2015

I stayed there before so I knew that they have much nicer rooms than the one on 5th floor they had for me: besides ugly spots on the floor not quite the value for money you can expect. I was about to leave but the manager on duty had another room - which was nice and as expected. If you... More 

Was this review helpful? Yes
KaiserhofMS, Verkaufsleiter at Hotel Kaiserhof, responded to this review

Thank you very much for your feedback! And thank you for giving us the opportunity to improve your stay. We are glad that you enjoyed your stay after moving into another room and hope to see you again soon. If you wish, we can note your favorite room number. If this room is available during your next stay we can... More 

Hebden
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 30, 2015

Location - brilliant - near railway station and an easy walk to the old town. Service by English speaking staff - brilliant. Wifi - free and in my case reliable (not for a colleague?). Breakfast - they have gluten free bread, and soy milk. Why no kettle or coffee maker in the room though? As a business traveller, this seriously... More 

Was this review helpful? Yes
KaiserhofMS, Verkaufsleiter at Hotel Kaiserhof, responded to this review

Thank your very much for your feedback! We are happy to read that you enjoyed your stay. We will definitely talk about coffee and tea making facilities in the room in a meeting and see if we can find a solution that is convertible. Until then we offer room service from 7 am till 10 pm. Please just let us... More 

London, United Kingdom
Level Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 7, 2015

I have stayed here several times on business and it has been refurbished since I first used the place - good location and close to the train station for convenience but that is about it. beds are very uncomfortable and I had a single duvet on a double bed which was strange - pillows as flat and hard as a... More 

Was this review helpful? Yes
KaiserhofMS, Verkaufsleiter at Hotel Kaiserhof, responded to this review

Thank you very much for your feedback! We are sorry that we did not meet your expectations. We decided to use only a single duvet on a double bed Monday through Friday if the double room is used by only one person because of environmental reasons. Of course you can always get a second duvet. Furthermore you can chose from... More 

Noordwijk, The Netherlands
Level Contributor
103 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed April 17, 2015

Booked the hotel for a weekend off with my wife and picked it for the available Spa facilities and the restaurant. We were greeted with the usual German hospitality, very friendly, Since we arrived at 1345 and we were hungry for lunch, we rushed to the restaurant which supposedly closed at 1400. Fortunately, we could still have a main course... More 

Was this review helpful? Yes
KaiserhofMS, Verkaufsleiter at Hotel Kaiserhof, responded to this review

Thank you so much for your feedback! It is a great motivation for every staff member. A feedback like yours is what every one of us - from the apprentice to the owners - is working for every day. Thank you for your compliments and for letting us know about the towel-bed-situation in the spa. We will have a closer... More 

Amstelveen, The Netherlands
Level Contributor
220 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
5 of 5 stars Reviewed November 24, 2014

Hotel is next to the train station and close to shops and restaurants and short walk to the old city. Easy car parking at the back of the hotel (EUR 15 per night). Extremely friendly staff all around. We had a very spacious family room with a nice bathroom, walk in closet, large bed and sofa couch. Room had all... More 

Was this review helpful? Yes
KaiserhofMS, Verkaufsleiter at Hotel Kaiserhof, responded to this review

Thank you so much for your feedback! Your positive feedback is a great motivation for the whole team. We hope to see you again soon and wish you a happy Christmas and winter time! Greetings form Hotel Kaiserhof Münster! More 

Middle England
Level Contributor
163 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed October 9, 2014

I'm so impressed, I've writing it now, rather than when I check out. The hotel is just across the road from the train station, maybe a 5 minute walk. I have a "quiet" room - which doesnt overlook the road, and you pay a premium for. There's loads of TV stations, radio stations, free wifi.. The room is spotless, as... More 

Was this review helpful? Yes
KaiserhofMS, Verkaufsleiter at Hotel Kaiserhof, responded to this review

Thank you very much for your feedback! We are happy to read that you were impressed with your stay and felt very comfortable. If you need an additional towel, another hair dryer or anything else, please give us a call. Our team is available 24 / 7 and would have loved to help you immedialtely. We hope to see you... More 

Perth, Australia
Level Contributor
50 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed September 28, 2014

This was a nice hotel to stay in, but be aware the rooms are tiny. But overall it is a good location, with tidy rooms. From the hotel, it is a 10 minute walk to go into the centre of the city. This is absolutely stunning

Was this review helpful? Yes
KaiserhofMS, Verkaufsleiter at Hotel Kaiserhof, responded to this review

Thank you very much for your feedback! We are glad that you liked your stay. We offer five different room categories: from small standard rooms to suites with a size of 51 sqm. Our reservations team will help you chose the perfect room for your next visit. The location of the hotel is really perfect to explore the wonderful city.... More 

Aalborg, Denmark
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 21, 2014

We stayed at Hotel Kaiserhof in Münster for one night, during our way down to France. The hotel is located close to the railway station, and just outside the old city center. You can't hear the trains from the hotel, but you can hear the street, which is perhaps the only negative thing about the hotel. The windows facing the... More 

Was this review helpful? Yes
KaiserhofMS, Verkaufsleiter at Hotel Kaiserhof, responded to this review

Thank you very much for your feedback! We hope you had a great vacation in France! Our windows facing the front street are actually built with a quadruple glazing. But we also have rooms facing our parking lot. Our reservations team will happily help you to find the perfect room for you. Airconditioning is really something most hotels in Münster... More 

Bellevue, Washington
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 27, 2014

The Hotel Kaiserhof is close to Muenster Hauptbahnhof (main station) and walking distance to town. Hotel staff is friendly. Nice breakfast buffet - however, somewhat pricey with 35 Euros (~55$) per double room. While the room was clean, the standard is not comparable with newer 4 star hotels with old furniture and outdated interior. We woke up at night a... More 

Was this review helpful? Yes
KaiserhofMS, Verkaufsleiter at Hotel Kaiserhof, responded to this review

Thank you very much for your feedback! We offer five different room categories. The biggest are our Kaisersuites with a size of 51 sqm. Some rooms - like the standard rooms - face the front (street) and some the back (parking place). Every floor has a different design theme. We are happy to show you around the next time. Our... More 

Stuttgart, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 18, 2014

The Kaiserhof in Münster is a very elegant hotel. Large, tastefully furnished rooms. Worth its 4 stars. Until you have a problem. Mine was returning from the hotel’s spa where I spent a few hours relaxing. Upon entering our (locked) room, I discovered that my seven-month-old laptop was gone. I immediately reported it missing but was simply told that I... More 

Was this review helpful? Yes 2
KaiserhofMS, Geschäftsführer at Hotel Kaiserhof, responded to this review

Dear Kelly R., we still remember your stay in the past November very well. Following the reports of the alleged theft in the morning our Manager on Duty has acted exactly according to our hotels instructions. Surveillance videos were secured, the incident was recorded in writing and you were asked to report the alleged theft to the police. Unfortunately you... More 

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