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All 68 Essen hotels

Sheraton Essen Hotel

5.0 of 5 Hotel   |   Huyssenallee 55, 45128 Essen, North Rhine-Westphalia, Germany
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75%
Ranked #7 of 68 hotels in Essen
A recent review
5 of 5 stars reviewed 4 weeks ago
David B Veigne, France
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243 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Veigne, France
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed for two nights while visiting friends in the area. Rooms were reasonably priced. The hotel was very comfortable and the staff went out of their way to assist. The room was spacious and quiet. The only downside is that wifi in the room was charged extra €19 (but in the lobby it was free) and that breakfast was... More

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Anne B, Guest Relations Manager at Sheraton Essen Hotel, responded to this review

Dear David B, thank you very much for rating the Sheraton Essen Hotel. It was a pleasure to host you and it is nice to hear that you felt comfortable with us. Certainly, we will forward your positive feedback to our whole team. We are looking forward to welcome you back soon at our Sheraton Essen Hotel. Best regards your... More

Contributor
17 reviews 17 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed, family of 4 with our dog for 1 night while traveling through Essen. Hotel staff were very welcoming and helpful. As we were leaving early before breakfast the next day the hotel provided a packed lunch each in replacement of the breakfast we missed, very kind. The food in the restaurant was very nice with attentive staff. We... More

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Anne B, Guest Relation Team at Sheraton Essen Hotel, responded to this review

Dear DDGROUP, thank you very much for your very nice feedback. We are glad to hear that you and your family enjoyed your stay with us. Of course, we will share your comments with our whole hotel team. Guest satisfaction is our number one priority and we are really happy to read that you felt comfortable at our Sheraton Essen... More

Wutoeschingen, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

sum up of this hotel = perfect in everything only the check-in/reception is a bit unfriendly. But overall the hotel match price/performance Rooms are really big and perfectly clean. Location of Hotel is perfect if you like to visit the exhibitions. Underground entry is at the hotel and exhibition area only 3 underground stops. Shopping in the city is also... More

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Anne B, Guest Relation Team at Sheraton Essen Hotel, responded to this review

Dear Corinna R, thank you very much for rating the Sheraton Essen Hotel. We are very happy to read that you liked nearly everything during your stay with us. Of course we will share this very good feedback with the entire team. We are truly sorry that the check in didn’t met your expectations. Of course we will discuss this... More

Auckland, New Zealand
1 review
3 of 5 stars Reviewed May 25, 2014

It is a month since our company booked more than 20 rooms for a week at Sheraton Essen. We travel internationally all the time and I believe I can offer some context. The hotel is clean, tidy maybe a little tired but safe and I felt the rooms were completely sound proof. The breakfast was excellent but expensive at 30... More

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Anne B, Guest Relation Team at Sheraton Essen Hotel, responded to this review

Dear Cra1g9, thank you for taking some time to review Sheraton Essen Hotel on tripadvisor. We are happy to hear that you enjoyed your stay at our hotel and more importantly that our team was able to make you feel welcome at anytime throughout your stay. We are very pleased about the positive feedback for our associates Suzie and Lisa.... More

Chicago, Illinois
Contributor
12 reviews 12 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 19, 2014

The front desk was great--somehow, my reservation got lost and they managed to find me a room. Too bad that room was by the elevator, which I heard all night. I fled to the lobby for the free wi-fi and relatively quiet. I mean, it was clean and modern, but... I'm glad I was there for only one night.

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Anne B, Guest Relation Team at Sheraton Essen Hotel, responded to this review

Dear Lady_CM, thank you very much for rating the Sheraton Essen Hotel on TripAdvisor. We were shocked to read your feedback and we would like to apologize for the circumstances your experienced during your stay at our hotel . I fully regret to hear that you were not satisfied with our service and your room. Certainly, we will discuss those... More

Rotterdam, The Netherlands
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed May 13, 2014 via mobile

Unbelievable!!! Waking up at 4.30 in the morning, thinking that you television is on but.. NO! It is the Asian guy making a long distance call in the next room, which you have heard snore a few hours ago, because the connecting door is so thin that you can hear really everything!!! Because there is mold on the walls in... More

Was this review helpful? Yes 3
Anne B, Guest Relation Team at Sheraton Essen Hotel, responded to this review

Dear Lindaatje Thank you for your stay with us. We genuinely value our Guests’ comments and regret when their expectations are not met. I am disappointed to learn that you encountered several issues - primarily the connecting door in your room. Because of a water pipe burst we deploy construction dryer to avoid a larger damage. Please accept our honest... More

Hannover, Germany
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 9, 2014

what I didn't like: I had to pay extra for W-Lan. That always puts me off in hotels. Otherwise; nothing to complain about. Nice bar, comfortable rooms, fittness facility which I hadn't used though, excellent breakfast and helpful and very friendly staff. Ok, Breakfast is a little expensive with nearly 30 Euros, but it was very good. 5 Minutes on... More

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Anne B, Guest Relation Team at Sheraton Essen Hotel, responded to this review

Dear DaisyMC66, thank you for rating the Sheraton Essen Hotel. We are glad to hear that you enjoyed our bar, our rooms and the fitness facility. Of course, we will share your feedback with the entire hotel team. In addition, we just would like to let you know that you have the option to book a room with a discounted... More

Senior Contributor
27 reviews 27 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 4, 2014

Decent hotel, was expecting a lot from the hotel with that brand. Food was ok and breakfast lagged the quality. Would not stay again unless the hotel has changed quite a lot in terms of service and offer to customers

Was this review helpful? Yes 1
Anne B, Guest Relation Team at Sheraton Essen Hotel, responded to this review

Dear veeruveer, thank you for your stay with us and you honest review. We genuinely value our guest comments and regret when their expectations are not met. Of course, we are disappointed to hear that you encountered several issues. Please allow us to follow up on this important feedback. To do so, we would like to talk to you personally.... More

Madrid, Spain
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed April 3, 2014

I stayed with a big group (working...) last week at the hotel and my whole experience was top notch! The frontdesk was very very helpful all the time and did an excellent job! We had more than 100 people checking-in at the same time and all went extremely smooth! Even offering a complimentary welcome drink to the group! My room... More

Was this review helpful? Yes 1
Amsterdam, The Netherlands
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 26, 2014

I've stayed in the Sheraton in Essen weekly over the last six months. What really surprised me was how customer-friendly all staff is. The staff at the reception welcome you friendly (and know your name), the staff at the bar make jokes to make you feel at home and the cleaning staff work fast and quiet and put sometimes little... More

Was this review helpful? Yes 1
Anne B, Guest Relation Team at Sheraton Essen Hotel, responded to this review

Dear Hanneke B, thank you very much for rating the Sheraton Essen Hotel on Trip Advisor. It is good to hear that we were able to satisfy you for such a long time. Of course, it is great to know that every department and the associates make you feel comfortable and welcome. Furthermore, we are happy that you are pleased... More

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Additional Information about Sheraton Essen Hotel

Address: Huyssenallee 55, 45128 Essen, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Essen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Essen Hotel 5*
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Also Known As:
Sheraton Essen
Essen Sheraton

39 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#1 Spa Hotel in Essen #3 Romantic Hotel in Essen #5 Business Hotel in Essen #6 Luxury Hotel in Essen
Hotel Class
Official Description (provided by the hotel)
The Sheraton Essen Hotel is located at the edge of the quiet Stadtgarten, only a five-minute walk away from the city center and the central station. The Underground station is located in front of the hotel, and just three stops from the fairground Essen and Grugahalle. The Sheraton Essen Hotel is 29 kilometers from Dusseldorf International Airport (20 minutes by car). ... more   less 
Number of rooms
206

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