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Sheraton Essen Hotel

#9 of 69 Hotels in Essen
Certificate of Excellence
Huyssenallee 55, 45128 Essen, North Rhine-Westphalia, Germany
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Sheraton Essen Hotel
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Sheraton Essen Hotel
Sheraton Essen Hotel
Sheraton Essen Hotel
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293 reviews from our community

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    56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berlin, Germany
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Sheraton Essen is doubtlessly a best of class property, where guests feel at home at once. Friendly welcome, staff always smiling, helpful, and accommodating. Rooms are huge, comfy and equipped with Tassimo coffee makers, the beautiful park behind the hotel (Stadtpark) doubles as its garden, Philharmonie is next door, and the Folkwang Museum a 10-minute walk. Only b-mol: the restaurant... More 

Was this review helpful? Yes
Anne B, PA to General Manager at Sheraton Essen Hotel, responded to this review

Dear LiA G, thank you very much for your feedback in regard to your stay with us. We do apologize sincerely for your dinner experience during your stay. We will take the opportunity and work on this points with the team to improve our service . Of course we will also share your good comment on the breakfast service and... More 

Alexandria, Egypt
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is conveniently located in middle of the city, not far from train station. The staff is welcoming and rooms are well appointed. A good place to sleep during a busy business trip, comfortable beds. The surrounding area is very peaceful. Not much eating option, and also do not expect round the clock room service except except for a... More 

Was this review helpful? Yes
Anne B, P.A. to General Manager at Sheraton Essen Hotel, responded to this review

Dear client, thank you very much for rating the Sheraton Essen Hotel. First of all I want to apologize for the room service experience. We will take the opportunity and work on this point with the team to improve our service We are really happy that you were satisfied with our staff and our rooms. We are looking forward to... More 

Heerlen, The Netherlands
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for 1 night. Nice hotel. Breakfast is great but expensive (30 euro). Very nice shower. Everything very clean. Room not the most modern but a great kingsize. Internet works but you have to pay which is outdated. Difficult to find an electricity outlet in the room.

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Von Seht N, General Manager at Sheraton Essen Hotel, responded to this review

Dear PBTN, thank you very much for your feedback in regard to your stay with us. We are more than happy to hear that you felt comfortable! Of course, we will share your positive feedback with our entire hotel team! We are looking forward to welcome you back soon at our Sheraton Essen Hotel. Sunny regards from Essen B.Kierchhoff General... More 

Top Contributor
233 reviews 233 reviews
59 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed April 14, 2015

When I returned to Essen this year I returned to the Sheriaton. Last year the staff seemed attentive and the hotel worked for my visit. Same with this year. It's very acceptable. The staff nice, easy check in and for the most part I like the rooms. Mother seem a little dated, however I am not sure of that is... More 

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Babette K, General Manager at Sheraton Essen Hotel, responded to this review

Dear guest we would like to thank you for taking your time to write your comment and give us your feedback. We are very sorry that we were not able to meet your expectations and caused any inconvenience during your last stay with us. We will take immediate action about the Sauna issue you have mentioned. We would be happy... More 

Contributor
12 reviews 12 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2015

We used this hotel, rather than the airport Sheraton, because there was a wine festival in town and rooms either weren´t available, or their price had quadrupled. This was a modern, very clean, friendly hotel. It´s about a thirty minute drive from the Dusseldorf airport, which translated into a 60 euro ride..... each way. I would highly recommend the hotel,... More 

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Babette K, General Manager at Sheraton Essen Hotel, responded to this review

Dear guest, we are very happy that you enjoyed your stay with us and the team would like to thank you for time to post your comment. Your feed back is very important to us. Maybe we can welcome you back soon in Essen Best and sunny regards Babette K More 

Contributor
19 reviews 19 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 19, 2015

While the outside of the hotel looks old, inside it is renovated and looks like a typical new Sheraton except the gym is tiny. At 20 euro for Internet and 20-29 for breakfast depending on when you pay, the bill adds up quickly. Service in the restaurant isn't great, they don't have enough staff. Parking is adjacent in a public... More 

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Babette K, General Manager at Sheraton Essen Hotel, responded to this review

Dear guest we would like to thank you taking your time to post your comment. Guests opinion is very important for us to consistently improve our service . We are happy that you enjoyed your stay with us and we do hope to welcome you back soon in Essen Best regards Babette K. More 

New York City, New York
Top Contributor
63 reviews 63 reviews
29 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 19, 2015

Was in Dusseldorf for business but all hotels were booked given a wine convention so I stayed in Essen. The location wasn't terribly inconvenient, but be sure to build in sufficient time for morning traffic if you're heading in to Dusseldorf for meetings. The hotel is in a good location beside a beautiful park -- great alternative to the small... More 

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Babette K, General Manager at Sheraton Essen Hotel, responded to this review

Dear guest from New York the whole team wants to thank you for your comment as guest feed back is very important for us . We are happy that you enjoyed your stay and we have met your expectations . We would be happy to welcome you back with us and until then sending you best regards from Essen Babette... More 

Top Contributor
50 reviews 50 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 11, 2015

Central to both shopping area and Main Street of Essen. The hotel was clean and the service was attentive and friendly. The hotel restaurant is well priced with good food. Wifi was a little overpriced but reliable. Thanks for making it a good experience.

Was this review helpful? Yes
Babette K, General Manager at Sheraton Essen Hotel, responded to this review

Thank you very much for taking your time to post your comment as your feedback is very important for us to improve our service. We are very happy that you enjoyed your stay with us and would be more than happy to welcome you back soon at our hotel Best and friendly regards Babette Kierchhoff General Manager More 

Almancil, Portugal
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 25, 2015

a good position perfect for my needs and taxis very convenient but i had to use room service for food for 4days the service and staff were good but the food was not good the menu was quite limited and often arrived cold. you had to pay for wifi as well which was far from efficient.

Was this review helpful? Yes
Babette K, General Manager at Sheraton Essen Hotel, responded to this review

Dear guest from Portugal We do appreciate very much your comment and we are happy that you enjoyed your stay. Thank you for your comment regarding room service which we will rake as an opportunity to improve. We would be very happy welcoming you back again in our hotel and sending you best regards Babette K. More 

Top Contributor
92 reviews 92 reviews
13 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed February 23, 2015

I've been staying here regularly over the last 10 years. The service is always great and the bar a wonderful place to pass an evening with colleagues Rooms are well appointed especially those with walk in showers and decent coffee machines Breakfast is great with a good selection The review would be 5* apart from the horribly expensive wifi. It's... More 

Was this review helpful? Yes
Babette K, General Manager at Sheraton Essen Hotel, responded to this review

Dear Keith We are very happy that you as a very loyal guest for the hotel enjoyed your stay with us again and the whole team says than you for taking your time to comment on this. Hope to welcome you back soon in Essen and best regards Babette K. More 

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