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All 68 Essen hotels

Sheraton Essen Hotel

5.0 of 5 Hotel   |   Huyssenallee 55, 45128 Essen, North Rhine-Westphalia, Germany
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Sheraton Essen Hotel
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Ranked #5 of 68 hotels in Essen
Certificate of Excellence 2013
A recent review
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227 people have reviewed this hotel

Traveler rating
    84
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    42
    10
    6
See reviews for
14
36
24
133
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Decent hotel, was expecting a lot from the hotel with that brand. Food was ok and breakfast lagged the quality. Would not stay again unless the hotel has changed quite a lot in terms of service and offer to customers

Was this review helpful? Yes 1
Anne B, Guest Relation Team at Sheraton Essen Hotel, responded to this review

Dear veeruveer, thank you for your stay with us and you honest review. We genuinely value our guest comments and regret when their expectations are not met. Of course, we are disappointed to hear that you encountered several issues. Please allow us to follow up on this important feedback. To do so, we would like to talk to you personally.... More

Madrid, Spain
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed with a big group (working...) last week at the hotel and my whole experience was top notch! The frontdesk was very very helpful all the time and did an excellent job! We had more than 100 people checking-in at the same time and all went extremely smooth! Even offering a complimentary welcome drink to the group! My room... More

Was this review helpful? Yes 1
Amsterdam, The Netherlands
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I've stayed in the Sheraton in Essen weekly over the last six months. What really surprised me was how customer-friendly all staff is. The staff at the reception welcome you friendly (and know your name), the staff at the bar make jokes to make you feel at home and the cleaning staff work fast and quiet and put sometimes little... More

Was this review helpful? Yes 1
Anne B, Guest Relation Team at Sheraton Essen Hotel, responded to this review

Dear Hanneke B, thank you very much for rating the Sheraton Essen Hotel on Trip Advisor. It is good to hear that we were able to satisfy you for such a long time. Of course, it is great to know that every department and the associates make you feel comfortable and welcome. Furthermore, we are happy that you are pleased... More

Melbourne, Australia
Contributor
11 reviews 11 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 27, 2014

We arrived at the hotel after 10 day road trip through Austria and Germany, we stayed there while visiting Essen. When we arrived after only few seconds a young man was standing at the front door to welcome us with a smile and assist us with our luggage and guide us to the reception. Another very friendly young gentleman did... More

Was this review helpful? Yes 5
Anne B, Public Relation Team at Sheraton Essen Hotel, responded to this review

Dear PANSL, we are very excited about your posting! Thank you very much for taking the time to post such a overwhelming review about your stay with us. Remembering our employees by their names really reflects the positive impression they had on you. It seems that you had a very comfortable and enjoyable stay and that we have exceeded your... More

Attleboro
Contributor
12 reviews 12 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 17, 2014

Goood location, clean hotel. Bed is comfortable but sitting area chair and sofa uncomfortable. When you come and go from hotel staff does not acknowledge you. Location is great right doen the street plenty of places to eat. Tram is across the street

Was this review helpful? Yes 1
Anne B, Guest Relation Team at Sheraton Essen Hotel, responded to this review

Dear James C Thank you very much for rating the Sheraton Essen Hotel on tripadvisor. We genuinely value our Guests’ comments and regret when their expectations are not met. I am disappointed to learn that you encountered several issues during your stay. Of course, we will share your feedback with our whole team and sensibilize them accordingly. Furthermore, we are... More

Senior Contributor
23 reviews 23 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 23, 2013

My wife has stayed at this property each year for the last four years. The staff has always done a great job of looking out for her. This year I also went with her to visit our friends in Essen. The location was great. Our room was good sized, very clean and well kept. The staff including the manager made... More

Was this review helpful? Yes 2
Anne B, Guest Relation Team at Sheraton Essen Hotel, responded to this review

Dear Marwalker2 thank you very much for your nice review on tripadvisor. It was a pleasure to host you and it is nice to hear that you and your wife felt comfortable with us. Certainly, we will forward your positive feedback to our whole team. We are looking forward to welcome your wife back at Sheraton Essen Hotel next April.... More

Gurgaon
Contributor
14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 11, 2013

in short, i will never like to stay there again. staff seems complacent because it is the only luxury hotel in town. they need severe training to be eligible for hospitality industry. if you ask a club lounge waitress for a coffee and she tells you to pick it up yourself while she is absolutely doing nothing, not even cleaning... More

Was this review helpful? Yes 1
Anne B, Guest Relation Team at Sheraton Essen Hotel, responded to this review

Dear NaveenJain65, Thank you for choosing the Sheraton Essen Hotel for your recent stay in Essen. We appreciate that you have shared your feedback on Tripadvisor and are sincerely sorry that your stay with us did not meet your expectations. It was a pleasure to connect with you personally to discuss your comments directly. Should you wish to connect with... More

Macerata, Italy
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 10, 2013

well this hotel is really what I mean when I imagine sheraton hotels. elegant, clean, cosy, high level staff and services, good balance price quality. the position is fantastic, 15 min walk for the center, comfortable ways to get to the fair, only 10euros by taxi, otherwise the metro station is in front of the hotel. don't know anything about... More

Was this review helpful? Yes 1
Anne B, Guest Relation Team at Sheraton Essen Hotel, responded to this review

Dear Adia H thank you for rating the Sheraton Essen Hotel. It is great to hear that you enjoyed everything about your stay with us! We would love to welcome you back at Sheraton Essen Hotel soon and to meet you personally. Best regards your Guest Relation Team More

Contributor
19 reviews 19 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 18, 2013 via mobile

well you never know how you will fare at a sheraton. the essen sheraton is graded as 5 star and provides for many facilities like a gym, restaurant, bar etc. rooms are nice. but this doesn't help at all if the service is a break down. getting me a beer took literally 20 minutes, the remote controll didn't work and... More

Was this review helpful? Yes 1
Anne B, Leiter Öffentlichkeitsarbeit at Sheraton Essen Hotel, responded to this review

Dear y s, I was shocked to read your feedback and I would like to apologize for the circumstances your experienced during your stay at our hotel . I fully regret to hear that you were not satisfied with our service at the front office and at the bar as well. Certainly, we will discuss those issues with our whole... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2013

Most hotels have great beds and certainly you more or less get a good sleep in the majority of establishments. But especially in Germany I find a scarcity of these hotels that really authentically care about the person. The staff of this hotel is one of a kind and to me this makes the deal!

Was this review helpful? Yes 1
Anne B, Leiter Öffentlichkeitsarbeit at Sheraton Essen Hotel, responded to this review

Dear CAHROT, Thank you very much for your positive feedback! Guest satisfaction is our number one priority and we are really happy to read that you felt comfortable at our Sheraton Essen Hotel! It is great to know that you enjoyed everything during your stay with! We would be more than happy to welcome you back at our hotel. Best... More

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Additional Information about Sheraton Essen Hotel

Also Known As:
Sheraton Essen
Essen Sheraton
Address: Huyssenallee 55, 45128 Essen, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Essen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Essen
#4 Luxury Hotel in Essen
#4 Romantic Hotel in Essen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Essen Hotel 5*
Official Description (provided by the hotel):
The Sheraton Essen Hotel is located at the edge of the quiet Stadtgarten, only a five-minute walk away from the city center and the central station. The Underground station is located in front of the hotel, and just three stops from the fairground Essen and Grugahalle. The Sheraton Essen Hotel is 29 kilometers from Dusseldorf International Airport (20 minutes by car). ... more   less 
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