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Holiday Inn Express Essen - City Centre

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Thea Leymann Strasse 11, 45127 Essen, North Rhine-Westphalia, Germany
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Holiday Inn Express Essen - City Centre
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283 Reviews from our TripAdvisor Community

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Mostar, Bosnia and Herzegovina
Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago

The interior is not bad. The rooms are small but the hotel is for business travelers for a small number of nights. Service is very bad and unkind (they do not say hello when you see them and you feel very uncomfortable near them). Only perfect thing is location. A big shopping center is only 6-7 minutes far away on... More 

Helpful?
Thank Mirza19
HIEX_Essen, Guest Relations Manager at Holiday Inn Express Essen - City Centre, responded to this review

Dear guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

London, United Kingdom
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 4, 2016

Location I wonder how many people turn up at the wrong Holiday Inn hotel in Essen. This one is the Holiday Inn *Express*. I learned this the hard way after driving 500 miles from UK. . I stayed from 31st Dec 2015 to 3rd Jan 2016. The hotel is in a good location, a few mins walk from the Limbecker... More 

Helpful?
Thank Tim D
HIEX_Essen, Guest Relations Manager at Holiday Inn Express Essen - City Centre, responded to this review

Dear guest, Thank you for staying in our hotel and for writing this kind review. It is always a great motivation for all of us to read that you are feeling well with our services. We will communicate your feedback to our whole team. We also have the ambition to improve them continuously and your feedback help us implementing it.... More 

Level Contributor
33 reviews
11 hotel reviews
3 of 5 stars Reviewed January 3, 2016 via mobile

Basic hotel for business travellers without high expectations. Standard rooms, clean but not fancy. Basic breakfast buffet, no extras possible. Parking garage available, internet access is ok. The hotel offers the chance to walk to Essen down town. There are some restaurants close to the hotel.

Helpful?
Thank Oliver B
HIEX_Essen, Guest Relations Manager at Holiday Inn Express Essen - City Centre, responded to this review

Dear guest, Thank you for staying in our hotel and for writing this kind evaluation. We are happy to read that you are satisfied with the cleanliness of our hotel. We apologize for any inconveniences. We always have the ambition to improve ourselves and your feedback will help us by implementing it. So we take your feedback very serious. It... More 

Vantaa, Finland
Level Contributor
3 reviews
4 of 5 stars Reviewed December 29, 2015

Holiday Inn Express Essen City Center is well situated,close to the Essen city center and within a walking distance from the Essen railway station. Nearest U-bahn station,Berliner Platz is about 300 meters away. Staff in hotel is very friendly. Breakfast,continental,not a super buffet, but enough for a good start of the day. Hotel rooms are tidy and clean,including all basic... More 

Helpful?
Thank Ketsa1967
HIEX_Essen, Guest Relations Manager at Holiday Inn Express Essen - City Centre, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Relation Manager More 

Dallas, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 19, 2015

Our first time in Germany and was pleasantly surprised by the quality of the hotel. If you are an American going to Europe for first time don't have expectations of huge rooms and the amenities they have in the US, however, we were pleased. The room is a little small but was fine for just the two of us. They... More 

Helpful?
Thank whoop990
HIEX_Essen, Guest Relations Manager at Holiday Inn Express Essen - City Centre, responded to this review

Dear Guests, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Relation Manager More 

Malmo, Sweden
Level Contributor
95 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed November 14, 2015 via mobile

Stayed here on a jobtrip a few weeks ago and needed to prepare on my room which worked well because of the huge rooms with limited amount of furniture - I could play any sport in my room if I wanted to ;) the desk and Internet worked wel too butvtje view from the windows is depresseng abandoned buildings...

Helpful?
Thank skylt
HIEX_Essen, Guest Relations Manager at Holiday Inn Express Essen - City Centre, responded to this review

Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Relation More 

Sharon, South Carolina
2 reviews
2 of 5 stars Reviewed November 10, 2015 via mobile

The hotel advertised air conditioning when I arrived air conditioning was shut off, management refused to turn on. This forces to open windows, it is very noisy outside you would think that with all negative reviews about noise in hotel manager would see that if he would turn on Ac as he advertised people would not hear street! Also for... More 

Helpful?
Thank Erik68686
HIEX_Essen, Guest Relations Manager at Holiday Inn Express Essen - City Centre, responded to this review

Dear Guest, Thank you for your feedback regarding your recent visit in Essen. It is possible that you have to made the feedback for the wrong hotel. We not sell rooms with a rate by € 200 and breakfast is including in the rate. Rest assured that these issues will be looked into. With kind regards Guest Relation More 

Level Contributor
70 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 6, 2015 via mobile

Perfect room 227 cozy bed clean shower nice small decent friendly and even filled with a lot of kids it was pretty quiet, Breakfast was good a lot to choose high performance great coffee but a bit to crowded staff worked extreem hard to keep up with in and out going people super staff nice hotel We come back

Helpful?
Thank Mvmcheese
HIEX_Essen, Guest Relations Manager at Holiday Inn Express Essen - City Centre, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards Your Guest Relations Manager More 

Montreal, Canada
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 1, 2015

Located about 20 min walk from old town, this hotel had really impressed me. Brand new renovated, trendy room, breakfast included and very kind staff. Excellent value if you don't mind to walk a bit. As Düsseldorf is an expensive city for the hotels, I strongly recommend it.

Helpful?
Thank Sophie L
HIEX_Essen, Guest Relations Manager at Holiday Inn Express Essen - City Centre, responded to this review

Dear guest, Thanks for your kind review, but I'm assuming that this review is not for the Holiday Inn Express Essen but for our new Holiday Inn Express Dusseldorf-Am Wehrhahn. Maybe you will visit us soon at Essen? Best regards, Your Guest Relations Manager More 

Mumbai (Bombay), India
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 24, 2015

We stayed at the hotel on a business trip for 5 nights and we were pleasantly surprised. The accessibility the hotel offered was just excellent as it was on a walking distance from the subway station, Shopping Mall and the Colosseum Theater and the central market. The rooms were comparatively small, but clean and tidy. The hotel overall is excellently... More 

Helpful?
1 Thank theBUSYfoodie
HIEX_Essen, Guest Relations Manager at Holiday Inn Express Essen - City Centre, responded to this review

Dear guest, Thank you for staying in our hotel and for taking time to evaluate our services. We always have the ambition to improve our services, and your feedback will help us to implement it. We are pleased to hear that you are feeling well with our services. We also like to apologize for any inconvenience. It would be a... More 

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