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Novotel Dusseldorf City West

Certificate of Excellence
Niederkasseler Lohweg 179, 40547 Dusseldorf, North Rhine-Westphalia, Germany
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Novotel Dusseldorf City West
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353 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
  • All months
    (353)
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    (77)
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    (83)
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    (93)
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UK
Level Contributor
104 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Comfortable clean room, light and airy. The toilet is separate from the wasbasin and shower which would be a boon for familes taking advantage of Novotel's family deals. Unfortunately there was no bath whic I find irritating as I dislike showers.The sofa bed was a very generous large double and there was plenty of room for it. Reception was light... More 

Was this review helpful? Yes
richardaW2205FM, Leiter Gästebetreuung at Novotel Dusseldorf City West, responded to this review

Dear Guest, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encou-ragement to all of our staff as we strive to continuously improve the quality of our... More 

Stafford, United Kingdom
Level Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Check in was efficient and friendly. Breakfast was fine and the rooms although they felt dated were quite OK. 206 euro a night is too much but I guess its exhibition time. The service in the bar was very slow. 23 euro taxi ride from the Airport and 18 from the Messe. All in all would stay again but only... More 

Was this review helpful? Yes
richardaW2205FM, Leiter Gästebetreuung at Novotel Dusseldorf City West, responded to this review
Google Translation

Liebe Steffie, vielen Dank für Ihren Erfahrungsaustausch mit uns. Wir sind dankbar für alle Beurteilungen unserer Gäste, denn nur so... More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago

Big spacy rooms. Big comfortable bed, as well sofa and big working table in the room. If you are accor card holder, the premium wifi service is free of charge. Tram station with connectuon to city center is in 5 minutes walking distance. Definatly ☆☆☆☆

Was this review helpful? Yes 1
richardaW2205FM, Leiter Gästebetreuung at Novotel Dusseldorf City West, responded to this review
Google Translation

Lieber Gast, vielen Dank für Ihren Erfahrungsaustausch mit uns. Wir sind dankbar für alle Beurteilungen unserer Gäste, denn nur so... More 

Izmir, Turkey
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 26, 2015

This is a standard hotel outside the city. Thus, it is in a quite neighbourhood. The rooms are old and out of fashion. I advise it if they offer a good deal otherwise look somewhere close to downtown.

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richardaW2205FM, Manager at Novotel Dusseldorf City West, responded to this review

Dear Fatih, Thank you for taking the time to inform us about your stay in Novotel Düsseldorf City West. We are sorry that your stay was not to your entire satisfaction und be sure we strive to conti-nuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in Düsseldorf.... More 

Modling, Austria
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed March 22, 2015

Normal, very good Novotel standard hotel. The only thing is that I stayed there during a wine fair and so I had to pay 349 Euros for the first night and 149 for the second which I personally think is rediculous (yes everbody does it but that does not make it better; restaurants do not get more expensive during fairs,... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
richardaW2205FM, Leiter Gästebetreuung at Novotel Dusseldorf City West, responded to this review

Dear guest, we are very happy that you enjoy your stay in Novotel Düsseldorf. Düsseldorf has like every big cities a few very important fairs and therefor the prices are much higher as normal business. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive... More 

london
Level Contributor
116 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed March 21, 2015

I suppose I should have checked better but assumed with city in the name of the hotel it would be if not central, near to the city centre but it was a good 10-15 minutes by taxi. Not much in the area of the hotel but as I was working didn't venture far. The hotel, was simple and basic, not... More 

Was this review helpful? Yes
richardaW2205FM, Leiter Gästebetreuung at Novotel Dusseldorf City West, responded to this review

Dear Sharon, thank you for sharing your experience in Novotel Düsseldorf. We are really sorry that your stay was not to your entire satisfaction. Our Hotel is in the business district from the city but it is still a part from the city of Düsseldorf. Düsseldorf has like all big cities in Europe a few very important fairs and the... More 

Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed February 19, 2015

I have stayed in this hotel the past 7 years, always with our company during the Düsseldorf BOOT boat show. From the first year to the last year one can see that it is getting older but is still good. The restaurant is good, the bar also but a bit expensive. This year I had the surprise of having free... More 

Was this review helpful? Yes 1
richardaW2205FM, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review
Google Translation

Sehr geehrter Novotel Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns über Ihre Erfahrungen während Ihres Aufenthaltes... More 

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