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Novotel Dusseldorf City West

Certificate of Excellence
Niederkasseler Lohweg 179, 40547 Dusseldorf, North Rhine-Westphalia, Germany
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1 room 1 adult
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Novotel Dusseldorf City West
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421 Reviews from our TripAdvisor Community

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Linz, Austria
Level Contributor
8 reviews
8 hotel reviews
5 of 5 stars Reviewed 1 week ago

Being a guest at the Novotel City West since the opening 15 years ago - the athmosphere and the dedication of the staff has always been great. For Business trips the Hotel is the place to be. One really feels Welcome here.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Aksel A
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Aksel, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive Manager More 

Kolding, Denmark
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Typical Novotel with good rooms, very nice team and a nice restaurant. Indoor parking under hotel. Rooms are good, clean and what you need. Beds are the hard Novotel beds. Restaurant is nice with a small menu with nice and well prepaired dishes. The team is very nice, both reception and, bar and restaurant.

Helpful?
Thank sune_dk6000
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Novotel guest, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive Manager More 

Ruddervoorde, Belgium
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at this hotel during the PSI fair with my colleague. It is not that far from the 'Messe' where the fair was organized. Our room was spacious and clean. The bathroom was spacious as well but the shower/bath was not that clean. Breakfast was okay too, but I had the impression that they didn't often check the food... More 

Helpful?
Thank Haissi
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Haissi, Thank you for your sharing your experience regarding your stay at the Novotel Düsseldorf City West. We are sorry that your stay was not to your entire satisfaction und be sure we strive to continuously improve the quality of our services. We hope to see you again in Düsseldorf. Sincerely, Annick Richard Executive Manager More 

Pattaya, Thailand
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed December 23, 2015

Probably the highest point is that it's really cheap for a Novotel. The location is good for business, not as good for leisure since U77 does not have many frequencies (beware of smartphone apps recommending it). The hotel is quite run down (carpets stained) and since it was probably already a bit on the "vintage" fashion when they opened in... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Peronacho
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Novotel Guest, Thank you for your sharing your experience regarding your stay at the Novotel Düsseldorf City West. We are sorry that your stay was not to your entire satisfaction und be sure we strive to continuously improve the quality of our services. We hope to see you again in Düsseldorf. Sincerely, Annick Richard Executive Manager More 

Boxtel, The Netherlands
2 reviews
5 of 5 stars Reviewed December 15, 2015 via mobile

good hotel. nice rooms in west of the city and tube around the corner. fine breakfast.the rooms are clean beds a litle bit hard. airconditioning works fine leave it on during the day and stop for the night

Helpful?
Thank Leo5281
richardaW2205FM, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Novotel guest, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive Manager More 

Derby, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 7, 2015 via mobile

Service excellent we asked at reception for extra pillow milk etc in our room with in 10 minutes of asking. Clean rooms. Wide choice of menus at breakfast and evening meal. Staff very friendly polite and helpful . definitely recommend

Helpful?
Thank Michelle B
richardaW2205FM, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear MIchelle, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive Manager More 

London
Level Contributor
83 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed November 30, 2015 via mobile

Overall I felt disappointed with the stay due to some customer service issues which should not have been there for a hotel of this price bracket. My main concern were the poor 'sports' Facilities. Very old gym equipment with no water available and on both days the steam room was broken. On another day the sauna was not working either.... More 

Helpful?
Thank HappyGuest1976
richardaW2205FM, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Novotel guest , Thank you for your sharing your experience regarding your stay at the Novotel Düsseldorf City West. We are sorry that your stay was not to your entire satisfaction und be sure we strive to continuously improve the quality of our services. Sincerely, Annick Richard Executive Manager More 

Germany
Level Contributor
87 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed November 23, 2015

I stayed here during the Medica trade show and found the location ok. A short trip to the exhibition ground or centre by tram. The hotel itsself is located in an office area but bars and restaurants are located within walking distance. The reception is friendly fast and efficient when checking in or out. My room was a classic Novotel... More 

Helpful?
Thank Sjainslie
richardaW2205FM, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Novotel guest, thank you for your sharing your experience regarding your stay at the Novotel Düsseldorf City West. We are sorry that your stay was not to your entire satisfaction but you unfortunately booked a rate without breakfast. We hope to see you soon again in a Accor hotel. Sincerely, Annick Richard Executive Manager More 

Sollentuna, Sweden
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 12, 2015

An OK business hotel. Great breakfast and nice beds. My room have a very strange layout of the bathroom, but I guess that is different between rooms. If you bring a car be advised that the maximum hight is 1.9 meters. Had to take off the antenna on my rental. Restaurant appears to have an OK dinner selection, but did... More 

Helpful?
Thank dangli
richardaW2205FM, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Mr Dangli, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive Manager More 

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