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Hilton Duesseldorf

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George-Glock Strasse 20, 40474 Dusseldorf, North Rhine-Westphalia, Germany
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Hilton Duesseldorf
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740 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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reading, United Kingdom
1 review
4 of 5 stars Reviewed 6 days ago NEW

This was not the first time I stayed at this hotel and it will not be the last. The hotel offers nice sized rooms (even if the bathroom is very small in comparison) and great service. The location is great for trips to the towncenter.

Review collected in partnership with Hilton Hotels & Resorts

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Huizen, The Netherlands
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Beforehand: the Hilton Dusseldorf is as any Hilton a garantee for a certain standard. And this establishment is no exception and meets the standard of the Hilton group. Probably especially for the business traveller. Our visit was for leasure. And with that in mind we experienced few assets to make our stay more attractive. The location of the hotel -... More 

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Anja R, Sales at Hilton Duesseldorf, responded to this review

Dear epo376, Thank you very much for your comments and we are pleased that you enjoyed your stay with us. We are looking forward to hopefully welcoming you back very soon. Kind regards Mathias Busch General Manager More 

Veracruz
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is great it's not in down town but I was driving so it was perfect for us, right price not expensive as if we were in a better location, the staff great and always with Hilton standards it's hard to find that in Europe. Small bathroom but we can survive.

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Anja R, Sales at Hilton Duesseldorf, responded to this review

Dear Alejandro B, Thank you very much for your comments. We are pleased that you enjoyed your recent stay with us and look forward to hopefully welcoming you back very soon. Kind regards Mathias Busch General Manager More 

Derbyshire, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Second time stay at this hotel the breakfast is good and lots of different choices on offer. The barman are very nice and they serve a great gin and tonic!! The rooms are ok it charging 20 plus euro for an already expensive hotel is not acceptable. Wifi network needs to be upgraded. It is about 15 euro each way... More 

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Anja R, Sales at Hilton Duesseldorf, responded to this review

Dear IanBderby, Thank you very much for your comments and we are looking forward to hopefully welcoming you back very soon. Kind regards Mathias Busch General Manager More 

Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Checked in and wanted to use the wifi which is free through my work. The code they gave me never worked and said would get back to me when it did, which never happened. So I told them I would use the pay one and they could take it off in the morning since I had worked to do.. They... More 

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Anja R, Sales at Hilton Duesseldorf, responded to this review

Dear Mags1984, Thank you very much for your feedback and we are happy that you generally enjoyed your room. I am very sorry for the inconveniences caused by the Wifi. We hope to welcome you back very soon. Until then I remain with kind regards Mathias Busch General Manager More 

Austin, Texas
Top Contributor
242 reviews 242 reviews
91 hotel reviews
110 helpful votes 110 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Huge line at check-in - will post a picture. One of the check-in staff left their station while the line was literally out the door - to take their break? Carpeting in hallways are literally filthy. The bathroom are tiny - not possible for two people to use. Turned the AC all the way down - no result - had... More 

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Anja R, Sales at Hilton Duesseldorf, responded to this review

Dear dt95, Thank you very much for your feedback. I was concerned to learn that you were dissatisfied with our hotel and services and I apology for the disappointment and inconvenience caused on this occasion. Although our team makes every effort to render our guests' stay in the hotel as comfortable and hassle-free as possible, our efforts fail at times,... More 

Vancouver, Canada
1 review
3 of 5 stars Reviewed 3 weeks ago

1- It is hard to become a gold and above member of this hotel 2- Silver member means nothing 3- This second time I went to this Hotel and they hosting and event there. It was very busy ,BF time was long waiting line and most of the time the lobby was full of people with sports outfit (not good... More 

Review collected in partnership with Hilton Hotels & Resorts

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Anja R, Sales at Hilton Duesseldorf, responded to this review

Dear Nader N, Thank you very much for your comments. Our loyalty program offers many benefits such as complimentary water, free Wifi, breakfast, upgrades to higher categories up to availability and you can earn HHonors points for complimentary stays. Our hotel has 21 conference rooms and our Rheinlandsaal, covering an area of approx. 1,000 sqm, is suitable for events of... More 

Istanbul, Turkey
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 30, 2015

Not for family stay far far from city center..if you are for "messe" time there, you can not find any taxi and wait and wait and wait... breakfast buffet was good and rooms were ok. for anything you have to go to city by taxi and this is another expense..

Was this review helpful? Yes 1
Anja R, Sales at Hilton Duesseldorf, responded to this review

Dear Latif U, Thank you very much for your comments. We are located 5 minutes away from the airport and 10 minutes from the City Centre and public transport is just 3 minutes away. We look forward to hopefully welcoming you back very soon. Kind regards Mathias Busch General Manager More 

Zurich, Switzerland
Top Contributor
62 reviews 62 reviews
49 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed May 29, 2015

Lobby, bar, restaurant are up to date, so are the rooms. I have never seen a smaller bathroom in a 4* hotel. We had an issue regarding the very strange policy in this Hilton hotel to charge extra for access to the executive lounge, given our status. The staff at the front desk was friendly and professional although they could... More 

Was this review helpful? Yes 1
Anja R, Sales at Hilton Duesseldorf, responded to this review

Dear Marcel M, Thank you very much for your comments and we are pleased that you generally enjoyed your stay with us. We look forward to hopefully welcoming you back very soon. Kind regards Mathias Busch General Manager More 

Indianapolis, United States
1 review
5 of 5 stars Reviewed May 28, 2015

I have stayed here many times. The hotel is clean and the staff great. Of all the Hilton hotels in the area (Cologne, Bonn and Dusseldorf) this hotel is by far the best in terms of staff performance and room quality. Only downside is the hotel is not located in the heart of the tourist area of the city but... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Friederike S, Front Office Manager at Hilton Duesseldorf, responded to this review

Dear Matthew D, Thank you very much for your comments. We are pleased that you enjoyed your stay with us and look forward to hopefully welcoming you back very soon. Kind regards Friederike Stecker Front Desk Manager More 

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