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Hilton Duesseldorf

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George-Glock Strasse 20, 40474 Dusseldorf, North Rhine-Westphalia, Germany
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Hilton Duesseldorf
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Hilton Duesseldorf
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708 reviews from our community

Traveler rating
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    133
    31
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Birmingham, UK
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was my first visit to this hotel, conveniently located halfway between the airport and Neuss, my business destination. I chose this hotel because it was closer to Dusseldorf centre should I want to go and explore in the evenings - previous hotels had proven impractical and expensive for a quick jaunt. Reception was efficient and friendly, and the room... More 

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Gerrards Cross, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here recently on a business trip. Check in was efficient and fast but this is one of the growing number of Hiltons who don't allow HH Gold members in the Lounge unless you stay on the Executive Floor. Room was good, not special but alright if you don't stay in the room for too long. Bar area ok to... More 

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Berlin, Germany
1 review
5 of 5 stars Reviewed 1 week ago

I have never been anywhere where the staff was this friendly and helpful. The place was so beautiful, views were courageous, quiet rooms and very large rooms - I thought I was back in the USA. The room was large and clean and the bed was very comfortable with lots of pillows. We went over Easter Weekend; we had a... More 

Review collected in partnership with Hilton Hotels & Resorts

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Friederike S, FO at Hilton Duesseldorf, responded to this review

Dear Frank W, What a lovely feedback, thank you very much! We are delighted that you enjoyed your stay with us and thank you for complementing our staff. We look forward to hopefully welcoming you back very soon. Kind regards Markus Rapatz Director of Operations More 

darmstadt
Top Contributor
165 reviews 165 reviews
78 hotel reviews
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is relatively close to the fairgrounds (Messe) but not in a very attractive area. Both Messe and downtown are about a € 10 cab ride away. The rooms are up to the Hilton Standard and there is a large enough desk to work on. The tiny bathroom in my room on the 9th floor was not up to... More 

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Friederike S, FO at Hilton Duesseldorf, responded to this review

Dear weinweber, Thank you very much for your comments and complementing our staff. We look forward to hopefully welcoming you back. Kind regards Markus Rapatz Director of Operations More 

Oslo, Norway
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I arrived in Dus on a Monday afternoon at 1425. being a DIAMOND AND having had problems during my last stay at this property, I asked the Hilton rep who booked me(Hilton webside was down)to alert the hotel to make sure it worked this time. BUT IN VAIN; upon check in, I was neither friendly nor courteous greetedby a grumpy... More 

Was this review helpful? Yes 1
Friederike S, FO at Hilton Duesseldorf, responded to this review

Dear Tomm F, Thank you very much for your feedback. I was very concerned to learn that you were completely dissatisfied with our hotel and services and I would like to extend my heart-felt apologies for the disappointment and inconvenience caused on this occasion. Although our team makes every effort to render our guests' stay in the hotel as comfortable... More 

Edmonton
Top Contributor
74 reviews 74 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was my second stay at the Hilton Dusseldorf and I found this one better than my first. I was upgraded to the executive level due to my gold status. the room was nice and comfortable. Nothing fancy but up to the Hilton standard. The executive lounge was also nice and had a very good breakfast. complaints? Not really but... More 

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Friederike S, FO at Hilton Duesseldorf, responded to this review

Dear oc64Edmonton, Thank you very much for your feedback. We are pleased that you enjoyed your stay with us and our Executive Lounge. Regarding your constructive comments about the staff in our Executive Lounge please be assured I will follow up with our team. Looking forward to hopefully welcoming you back very soon, Kind regards Markus Rapatz Director of Operations More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Convenient location for business travelers, which is what this hotel caters to. However, it is only a short walk to the train stop to get to the touristy areas like the Altstadt. The service was fantastic. I saw them go out of their way for many other guests, not just us.

Was this review helpful? Yes
Friederike S, FO at Hilton Duesseldorf, responded to this review

Dear Melissa P, Thank you very much for your comments. We are delighted that you enjoyed your recent stay with us and look forward to hopefully welcoming you back very soon. Kind regards Markus Rapatz Director of Operations More 

Coolangatta, Australia
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Hilton Dusseldorf is a stock-standard Hilton - comfortable and welcoming with excellent service. Rooms were spacious and comfortable - I was given one on a higher floor with far more panoramic views - the thought was nice but sadly the view was not (though I cannot blame the Hilton for Dusseldorf's aesthetic appeal). Breakfast was average with a limited... More 

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Friederike S, FO at Hilton Duesseldorf, responded to this review

Dear lokijw, Thank you very much for your comments and we are pleased that you generally enjoyed your stay with us. Please accept my apologies regarding the distress and dissatisfactory you experienced with the Wifi and convention. We look forward to hopefully welcoming you back very soon. Kind regards Markus Rapatz Director of Operations More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Having booked an executive room (room 1012) for an overnight stay I was allocated to a room which backed on to the lift shaft. Every time the lift moved the noise was unbearable and the room vibrated. I could not sleep. I telephoned reception to ask for another room. The duty manager said that they are fully aware of the... More 

Was this review helpful? Yes 1
Friederike S, FO at Hilton Duesseldorf, responded to this review

Dear DKManc1, Thank you very much for your feedback. I was very concerned to learn that you were completely dissatisfied with our hotel and I would like to extend my heart-felt apologies for the disappointment and inconvenience caused on this occasion. We hope to have another opportunity to welcoming you back. Kind regards Markus Rapatz Director of Operations More 

Gloucestershire
Top Contributor
152 reviews 152 reviews
27 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed March 15, 2015 via mobile

This is a very convenient hotel for public transport to Messe norde. The hotel itself has great staff, a superb executive lounge and wonderful food, breakfast in the main restaurant is particularly good. The executive lounge is really good with fantastic personal service, a joy to stay in a Hilton with such wonderful service. My only criticism is the executive... More 

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Friederike S, Front Desk Supervisor at Hilton Duesseldorf, responded to this review

What a lovely comment, thank you very much, Jambo39! We are delighted that you enjoyed your recent stay with us and look forward to hopefully welcoming you back very soon. Kind regards Markus Rapatz Director of Operations More 

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