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Sheraton Dusseldorf Airport Hotel

Certificate of Excellence
GreenLeadersGold level
Terminal Ring 4, 40474 Dusseldorf, North Rhine-Westphalia, Germany
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1 room 1 guest
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Sheraton Dusseldorf Airport Hotel
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606 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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    (137)
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South Florida, Florida
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed at the Sheraton several times and have always had a good experience. The rooms are amazingly quiet considering that you are so close to the airport. A great choice if you have an early morning flight. Like other reviewers, the rooms can sometimes be expensive and it is disappointing that they don't have free wifi.

Was this review helpful? Yes
San Diego, California
Level Contributor
89 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I had a 12 hour layover at DUS, and the Sheraton was a great answer on how to spend the time. Conveniently located at the airport. The room was clean, spacious, beds extremely comfortable, bathroom provided several amenities. They had an outdoor bar area that I wish I tried, instead went their restaurant. The menu is very limited, the service... More 

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Christian B, Leiter Front Office at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear LGoehle We would like to thank you for taking the time to share your kind comments following your recent stay at the Sheraton Dusseldorf Airport Hotel. We highly appreciate your positive feedback regarding our rooms and the location of our property. We sincerely apologize for the slow service in our restaurant. Please rest assured that we have taken your... More 

Bangkok, Thailand
Level Contributor
172 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
3 of 5 stars Reviewed 1 week ago

Stay for 1 night for business. Arrived nearly midnight and left in the morning, I cannot say much for this hotel. The room is big by European standard, clean, but looks dated. Location is the best as it is exactly in the airport parking, just opposite the terminal.

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Christian B, Leiter Front Office at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear Kengkla We would like to thank you for taking the time to share your kind comments following your recent stay at Sheraton Dusseldorf Airport Hotel. It gives us a great pleasure to hear that you were satisfied your stay. We hope to welcome you back soon. Best regards Lambert G. Front Office Shiftleader More 

Brentwood, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for three days when I was on my business trip in Germany. The only reason why I give five stars to this hotel because of its location. The hotel itself a bit outdated, needs some upgrade, improvement etc to be honest, "Note to the management". The staff at the reception were friendly but a bit stiff on arrival,... More 

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Christian B, Leiter Front Office at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear James A We would like to thank you for taking the time to share your kind comments following your recent stay at Sheraton Dusseldorf Airport Hotel. It gives us a great pleasure to hear that you were satisfied with the location of our property. We are very sorry about disturbances by our Music in the evening. We are always... More 

Sanibel Island, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is conveniently located in the parking structure at Düsseldorf Airport. However it was very difficult to find and we had to circle back around to get their. It's expensive for the type of room offered. Wifi was not included and cost over 10Eu for a day (I only needed it for 3 hours but the hourly rate was... More 

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Christian B, Leiter Front Office at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear Barb M We would like to thank you for taking the time to share your kind comments following your recent stay at Sheraton Dusseldorf Airport Hotel. It gives us a great pleasure to hear that you were satisfied with our staff performance. We will be sure to pass your feedback to our Sheraton associates. We are also delighted to... More 

Warner Robins, Georgia
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This place is located right at the airport so if you have an early morning flight this is the perfect place to stay. The front desk was very helpful with some issues we were having with our airline. They went above and beyond and we could not have asked for more. The rooms are comfy and large for being in... More 

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Christian B, Leiter Front Office at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear KlinglerGA, Many thanks for your kind review. We are delighted that you enjoyed your stay with us and found the location convenient. We look forward to welcoming you back soon. Best regards Lambert G Front Office Shiftleader More 

McKinney, Texas
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here overnight to catch an early flight back to the USA. Receptionist met us in airport parking garage below hotel and transported luggage to the front desk. Check-in was expedient and staff very friendly; room was a bit of a walk but all indoors. Our room was nice and furnished with all basic amenities. We had a nice... More 

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Christian B, Leiter Front Office at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear Bob-and-Mila, Thank you very much for your positive feedback on Tripadvisor. We are very delighted to read that you enjoyed your stay with us and that you would recommend our property. We look forward to welcoming you back to our Hotel in the near future. Warm regards from Dusseldorf Lambert G. Front Office Shiftleader More 

Trondheim, Sor-Trondelag, Norway
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A bit difficult to assess: Very friendly staff, good food and service, and I also slept well. So if you just need a room to catch an early plane, or for a conference, it is fantastic place virtually at the airport. However, the entrance is in the parking house, and the whole thing appears a bit "dull", so I rather... More 

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Christian B, Leiter Front Office at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear drengen Thank you very much for your Feedback on Tripadvisor. We are very delighted to read that you enjoyed your stay with us and it is our pleasure to read your positive feedback about the location of our hotel and our Sheraton Associates. I have shared your comments with the hotels management team and please rest assured that we... More 

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Having had a flight canceled , i was offered a room for the night at what must be the most convienient location for an airport hotel ever. On top of the carpark literally 2 minutes away from the airlines ticket desk. The gentlman at the check-in desk was efficient, friendly and proffesional and had more empathy to offer than the... More 

Was this review helpful? Yes
Christian B, Leiter Front Office at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear Kdlehr We would like to thank you for taking the time to share your kind comments following your recent stay at Sheraton Dusseldorf Airport Hotel. It gives us a great pleasure to hear that you were satisfied with your stay. After your review regarding your dinner experience we directly took the chance to inform our Food and Beverage Manager... More 

Plano, Texas
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Upon arrival, asked if we could check in while car was still parked in front of the entrance, as we didn't want to schlepp all our luggage from the rental car place. We were told one of us would have to stay with the car, otherwise it might be towed. Then they first gave us a room with one king... More 

Was this review helpful? Yes
Christian B, Leiter Front Office at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear Emily B, Thank you very much for staying at the Sheraton Duesseldorf Airport Hotel and for taking the time to share your feedback with the TripAdvisor community. We are extremely disappointed to learn about your negative experience with us. Your comments do not reflect the level of customer service we aim to deliver. Please accept our sincerest apologies. We... More 

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