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Sheraton Dusseldorf Airport Hotel

Certificate of Excellence
GreenLeadersGold level
Terminal Ring 4, 40474 Dusseldorf, North Rhine-Westphalia, Germany
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Sheraton Dusseldorf Airport Hotel
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Sheraton Dusseldorf Airport Hotel
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593 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Having had a flight canceled , i was offered a room for the night at what must be the most convienient location for an airport hotel ever. On top of the carpark literally 2 minutes away from the airlines ticket desk. The gentlman at the check-in desk was efficient, friendly and proffesional and had more empathy to offer than the... More 

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Plano, Texas
Level Contributor
9 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

Upon arrival, asked if we could check in while car was still parked in front of the entrance, as we didn't want to schlepp all our luggage from the rental car place. We were told one of us would have to stay with the car, otherwise it might be towed. Then they first gave us a room with one king... More 

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London, Canada
Level Contributor
408 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Adjacent to the airport. Train stop right below hotel. Dropped my rental car early, checked into hotel and headed to train for trip to city. I found the signs a bit hard to follow but I was able to find it. Rooms are all on one floor in a semi circle around

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Koblenz, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Perfectly situated for the airport, and also the S Bahn for the city. The reception staff were very helpful. Didn't use any of the facilities or restaurant as we preferred to eat out. Very very quiet room despite being right on the airport. It was perfect.

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Surrey, England
Level Contributor
131 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 1 week ago

A relatively small hotel all on one floor on the roof of the P3 parking garage in the middle of the terminal ring road, so just 50 metres for the terminal front door. Nice light and large comfortable rooms, good a/c, good TV, desk area, modern bathrooms and a view out onto a grassed terrace (with ducks/ducklings to add to... More 

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Christian B, Leiter Front Office at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear Dxxxxxx, Thank you very much for taking the time of sharing your opinion about your stay at our hotel. We truly appreciate your feedback and regret that we were not able to satisfy you 100%. We will certainly work on our shortcomings so that we can offer you a splendid service at your next stay. Thank you for sharing... More 

Glasgow, United Kingdom
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one of the nicest airport hotels I have stayed at. The staff were very welcoming. Our room was large, well decorated with a fabulous bed. Our room had a view of a roof terrace, and we even had a little duck land outside our window. I hadn't expected such a nice view at an airport. There were many... More 

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Christian B, Leiter Front Office at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear david1776, Thank you very much for staying at our hotel and for your review. We are glad to read that you had a nice rest in one of our Sheraton Sweet Sleeper® beds and that you enjoyed our ducks and turtles. We would be very pleased to welcome you soon again. Warm regards, Franziska S. More 

London
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The location is obviously great, a short walk from the terminal through the car park. Unfortunately this means the hotel doesn't bother to try very hard. Room is very tired, bedside light doesn't work, tiny bathroom. I also had probably the rudest most disinterested check in experience ever. Then I was given a choice of free internet, drinks voucher, or... More 

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Level Contributor
217 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My daughter and I stayed here en route back to the US. We chose the Sheraton because of its airport location and we were glad we did. We literally walked out of the exit at arrivals and across the drive to the hotel. There were other hotels in the area, but the location probably saved us an hour getting into... More 

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Christian B, Leiter Front Office at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear Robert M, thank you very much for taking your time to give us some feedback about your stay. It is great to hear that you had a wonderful time and hopefully it was not your last visit to the Sheraton Duesseldorf Airport Hotel. It is great to hear that our close location to the airport saved you nearly one... More 

London
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is situated above the car park directly at the front of arrivals. However, if you leave arrivals from any exit other than the one in the centre you will have to search for signs - I ended up walking through the car park as I couldnt find the entrance. Service on arrival was excellent and the room itself... More 

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Christian B, Leiter Front Office at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear James T, I would like to thank you for taking your time to share your kind comments on Tripadvisor and I will go sure that we share your positive feedback to our associates. Warm regards from Dusseldorf, Franziska S. More 

Coventry, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here on a business trip layover. The service at the front desk was very good, very polite. The cost of the room was reasonable aswell, aircon worked which it doesn't for allot of German hotels i have visited. One drawback i find is that we were told about breakfast but at no point were we told it was... More 

Was this review helpful? Yes 1
Christian B, Leiter Front Office at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear BenH, thank you for your feedback on tripadvisor. I am deeply sorry that you were not satisfied with our breakfast buffet and I forwarded your comments directly. Our front desk staff was very happy about your feedback. Regarding the Internet, our guests are always more than welcome to use the free WIFI at our Link@Sheraton. Great to hear that... More 

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