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Sheraton Dusseldorf Airport Hotel

Certificate of Excellence
GreenLeadersGold level
Terminal Ring 4, 40474 Dusseldorf, North Rhine-Westphalia, Germany
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Sheraton Dusseldorf Airport Hotel
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Sheraton Dusseldorf Airport Hotel
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562 reviews from our community

Traveler rating
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    116
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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  • Dutch first
  • English first
  • French first
  • German first
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Kissimmee, Florida
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were in-transit between Italy and the USA, found the Sheraton Dusseldorf to be a wonderful solution giving us a comfortable night sleep without sacrificing good access to the airport. The hotel is modern, clean, and offers a number supporting services that would meet the needs of both the vacation and business traveler. The staff was very friendly and efficient... More 

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Redondo Beach, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Very pleased with the soundproofing of the room. I had a great jetlagged sleep. And yes there is coffee in the room. Additionally, my room rate included a grab and go breakfast from 3 AM until five-ish. The staff from the front desk to the restaurant is wonderful. When checking in, we got the cost of the Wi-Fi cleared up... More 

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Christian B, Front Office Manager at Sheraton Dusseldorf Airport Hotel, responded to this review

Hello Beachredondo, Thank you very much for staying with us and sharing your experiences online. It was our pleasure to be your host during your time in Dusseldorf, and we are more than delighted to read how much you enjoyed staying with us. This review makes our team very proud, as it shows one of our greatest strengths: our team!... More 

Scottsdale, Arizona
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have no issues with the quality of the property. The room was fine, the hotel restaurant was rather good in fact. Everything in the room worked quite well. As an SPG Gold member I was offered either free internet or 250 points at check in. I accepted the free internet but after many tries I could not login. It... More 

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Belo Horizonte, MG
Contributor
17 reviews 17 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I would never expect a Sheraton at the airport to be that bad. Starting at the reception, staff was not friendly at all. We arrived very late 1 am, called room service to, order some food, and although the menu in the bedroom says is "late night" until 5 am, when I said I want some pasta he said he... More 

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Christian B, Front Office Manager at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear Renata C Thank you so much for taking your time to write this review. We are very sorry to read that you were not satisfied with the service you received in our property. We sincerely apologize for any disappointment caused. This is certainly not our usual standard. I have shared your comments with the hotels management team and please... More 

Fountain Valley, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was a traveler's dream - get off the plane, grab the luggage, walk across to the hotel, collapse onto the most comfortable bed on our trip. Down the elevator to the train and into the city center. Although pricey - the breakfast buffet was excellent. Front desk was very helpful and loaned us an adaptor so we could... More 

Was this review helpful? Yes 1
Christian B, Leiter Front Office at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear Kathryn C, Thank you so much for sending us your wonderful feedback and for choosing our hotel for your recent stay. We are happy to read that you had a great stay with us! Our team is always at your service to assist you with any future requests. I am happy to read your compliments regarding the quality of... More 

Antwerp
Senior Reviewer
10 reviews 10 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 19, 2015

Stayed in this hotel recently, business trip say no more...very central, close to airport. Service was good but a bit cold. Hotel itselfs a bit outdated but still good. Very good value, good for an overnight stay. Would go back again.

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Christian B, Front Office Manager at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear John T Thank you very much for your positive feedback on Tripadvisor. We are very delighted to read that you enjoyed your stay with us. We will make sure to pass your feedback to our associates. We hope to welcoming you back soon at the Sheraton Dusseldorf Airport Hotel. Warm regards from Dusseldorf Lambert G. Front Office Shiftleader More 

Tonbridge, United Kingdom
Top Contributor
148 reviews 148 reviews
75 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed April 18, 2015

Prices for this hotel can vary tremendously, from reasonable weekend rates to skyhigh in the week! I found rooms to be fine but nothing special, the best things were the blackout curtains and no aircraft noise. However I wouldn't rate it much above a €50-60 room, so everything you pay on top of that is for the location. The location... More 

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Christian B, Front Office Manager at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear BritBronco, We would like to thank you for taking your time to write this review on Tripadvisor and we highly appreciate your positive feedback regarding the location of our property. It gives us a great pleasure to hear that you were satisfied with our breakfast service. We will be sure to pass your feedback to our associates and to... More 

Oxford, United Kingdom
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 13, 2015

Stayed one night. Short walk easily found from the arrivals hall. Great for a late arrival or early flight. Had a meal in the bar - very nice food and great service. Surprised to find no noise from the airport despite being so close. Will stay again.

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Christian B, Front Office Manager at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear Peter B Thank you very much for this great comment. We will make sure to pass your feedback to our restaurant manager and we are very much looking forward to welcoming you back soon to Sheraton Dusseldorf Airport Hotel. Best regards Lambert G Front Office Shifleader More 

Atlanta
Top Contributor
174 reviews 174 reviews
20 hotel reviews
193 helpful votes 193 helpful votes
3 of 5 stars Reviewed April 10, 2015

Hopefully, this will get into google and help someone: If you need to find the Sheraton Dusseldorft Airport Hotel from the Dusseldorf Flughaupt Airport Bahn station, exit the train, go up the escalator, turn to the RIGHT, and look for the sky train or sky tram. It is at the end of the hallway to the left. The trains run... More 

Was this review helpful? Yes 1
Christian B, Front Office Manager at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear springlering Thank you very much for taking you time to share your feedback on Tripadvisor. I was sorry to read that you were not entirely satisfied with the service you received in the hotel and must sincerely apologize for any disappointment caused. This is certainly not reflective of our usual standard and efficient service which we deliver to our... More 

Arlington, Virginia
Top Contributor
158 reviews 158 reviews
85 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed April 10, 2015

Hotel is located at the airport - on top of the parking garage adjacent to the terminal - take the elevator down and walk across the street and you are at your gate. We stayed here as we had an early morning flight. Less than 100 euros - seemed like a very good value. For those with status, there is... More 

Was this review helpful? Yes
Christian B, Front Office Manager at Sheraton Dusseldorf Airport Hotel, responded to this review

Dear 150nightsperyr, Thank you very much for sharing your excellent feedback with us on tripadvisor. It's a pleasure to read, that you enjoyed staying with us and we hope to have the opportunity to welcome you soon again. Warm regards, Franziska S. More 

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