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Van der Valk Airporthotel Duesseldorf

Certificate of Excellence
Am Huelserhof 57, 40472 Dusseldorf, North Rhine-Westphalia, Germany
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Van der Valk Airporthotel Duesseldorf
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Ranked #10 of 243 Hotels in Dusseldorf
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 weeks ago
adiic Melbourne, Australia
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339 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Contributor
20 reviews 20 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice and friendly hotel to stay in for fly-in conference/meeting/training members. Tried the breakfast and dinner and service was excellent. Amenities are okay, wifi is fast but sometimes oversubscribed. The only suggestion was probably a better public transport from the hotel to the airport or to Dusseldorf city centre. To travel out/from the hotel requires a longer walk and change... More 

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WvdValk, Manager at Van der Valk Airporthotel Duesseldorf, responded to this review
Google Translation

Sehr geehrter Gast, herzlichen Dank für Ihre tolle Bewertung. Wir schätzen es sehr, dass Sie sich die Mühe gemacht haben... More 

Gillingham, United Kingdom
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed April 13, 2015

Ideal location for airport, Old town Dusseldorf and surrounding villages. Executive Rooms a lovely size. Beds and pillows a little hard, and more sugar, milk should have been available (only one of each at present, but you have two coffee sachets and one tea bag).

Review collected in partnership with this hotel

Was this review helpful? Yes
WvdValk, Manager at Van der Valk Airporthotel Duesseldorf, responded to this review

Dear guest, We would like to thank you for your visit at our hotel. Thank you that you have taken the time to rate us positively . Also for your negative feedback. So we will check the coffe & tea facilities in our rooms. And maybe for your next stay we can find a room with softer beds and pillows.... More 

Innsbruck
2 reviews
4 of 5 stars Reviewed April 11, 2015

Good hotel, reasonable rates, friendly staff. Tips for improvement would be a shuttle bus from/to airport. ...............................................................................................

Review collected in partnership with this hotel

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WvdValk, Manager at Van der Valk Airporthotel Duesseldorf, responded to this review

Dear guest, We would like to thank you for your visit at our hotel. Thank you that you have taken the time to rate us positively . Also for your negative feedback. So we can optimize our standard for our guests. We are looking forward to welcome you again at our hotel. With kind regards, Van der Valk Team More 

Kilkenny
Contributor
14 reviews 14 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 25, 2015

The hotel itself is lovely, rooms, views, facilities (including great gym, saunas, steam rooms, etc) and restaurant were all good. However, for the rate I was charged I thought that there was something missing with the attitude of the staff, in particular the waitress in the restaurant. What I thought was missing was a wee bit of friendliness and cheer.

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WvdValk, Manager at Van der Valk Airporthotel Duesseldorf, responded to this review

Dear Guest, thank you for the comment. We are happy that you enjoyed the stay at our Hotel. Thank you also for the feedback of the Restaurant stuff we will check this. We are looking forward to welcome you again as our guest. Best regards Van der Vallk Team More 

Sonoma, California
Top Contributor
70 reviews 70 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 19, 2015

I recently stayed at this hotel. First time. Usually used hotels right on the airport. This is a very short cab ride away. Big room. Quiet. Good food. Pleasant and quick service. Good bed and shower. Remote if you are a walker. A big uptick over the closer alternatives. Sheets need to be softer. Room needs an alarm clock. Elevators... More 

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WvdValk, Manager at Van der Valk Airporthotel Duesseldorf, responded to this review

Dear Guest, thank you for your comments. For us it is also importent to hear the negative comments from our guests. Other way we can not get better in our Jobs. So thank you for the informations, we will try to fix all the Problems you have listen. We are looking Forward to welcome you again, to Show you our... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 19, 2015

+ Great atmosphere, very clean and comfort hotel.wifi - The front desk is "slow" and they charged by mistake twice the breakfast(70€) and they did not even Say I am sorry!!! Probably they were not!!!!!

Review collected in partnership with this hotel

Was this review helpful? Yes
WvdValk, Manager at Van der Valk Airporthotel Duesseldorf, responded to this review

Dear Guest, thank you for your comment. We can promise you that this is not our standart to Charge our guests twice. We are very sorry for the mistake. It would be a pleasure to welcome you again, so we can Show you how our reception stuff is working normaly. Best regards your Van der Valk team More 

Contributor
15 reviews 15 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 2, 2015

Being somewhat wary because of the harsh behavior of the taxi driver due to the low fare from the airport to the hotel I was pleasantly surprised. Pleasant and professional check-in procedure bringing me to the room very quickly which is very important arriving late im the evening. Checking out took somewhat longer but still within limits. The room on... More 

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WvdValk, Manager at Van der Valk Airporthotel Duesseldorf, responded to this review

Dear guest, we appreciate that you took your time to share your experience with us. Your opinion is very important for us. Thank you for choosing our hotel for your Stay in Düsseldorf. It will be our pleasure to welcome you back at our hotel. Best regards, Van der Valk Team More 

Norwich, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 2, 2015

We have stayed at this hotel a few times now and in my opinion it gets better every time we stay. It is quite busy with business people and lots of events for companies, however as a couple we did not feel uncomfortable or neglected. The staff are professional but friendly and very helpful. It is interesting when staff recognise... More 

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WvdValk, Manager at Van der Valk Airporthotel Duesseldorf, responded to this review

Dear guest, we would like to thank you for this nice Feedback. We really appreciate that you took your time to share your experience with us. Our staff is every happy and proud that you had a nice stay with us. It will be our pleasure to make your future stay another memorable one. best regards van der Valk Team. More 

Adana, Turkey
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 1, 2015

I've spent two days in this hotel. Very smart and modern designed place. Especially it's restaurant was good. Staf's smiling was the best... I think this hotel brought to us luck at the business meeting. Location is perfect for the short business trips.

Was this review helpful? Yes
WvdValk, Manager at Van der Valk Airporthotel Duesseldorf, responded to this review

Dear guest, many thanks for your Feedback. Thank you also for choosing us as your hotel for your stay in Düsseldorf. We are looking forward to welcome you back at our Hotel. Kind regards, your van der Valk Team More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2015

I spent2 nights at that hotel and had some meetings there. The staff was very professional and willing to help. The room was big, new and with a nice design. The food was good. I will certainly go back. The only thing missing is a Shuttle from the airport like in Brüssels.

Was this review helpful? Yes
WvdValk, Manager at Van der Valk Airporthotel Duesseldorf, responded to this review

Dear guest, thank you very much for your like at our Van der Valk Airporthotel Düsseldorf. Thanks for your time to give us a detailed feedback of your stay. We are very glad that you had a great time with us. It is very nice to hear that you like everything in our house. We will be happy to forward... More 

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