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Days Inn Dortmund West

Provinzialstrasse 396, 44388 Dortmund, North Rhine-Westphalia, Germany (Formerly Mark Hotel Commerz)
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Days Inn Dortmund West
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Ranked #36 of 56 Hotels in Dortmund
A recent review
3 of 5 stars Reviewed November 26, 2014
Sam B Edinburgh, United Kingdom
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44 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Dortmund, Germany
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 16, 2015

Andy C I have had to stay here for 4 nights due to a non changeable booking. The hotel is in some kind of ghetto!!! (That's Comments from the locals & they are right!!!) Most local shops are shut down !!! There is no bar no food - the bathroom is also ting - knees on walls when sat. The... More 

Was this review helpful? Yes 1
Nicole B, General Manager at Days Inn Dortmund West, responded to this review

Dear guest, first of all we want to say thank you for taking time and doing this effort to give us a review. We want to apologize for the circumstances you`ve had in our hotel, because this is not our standard. We hope you will give us the chance again, when you visit our beautiful city. Kind regards from the... More 

1 review
1 of 5 stars Reviewed December 14, 2014

I do not recommend this hotel at all. We booked our trip to celebrate our first anniversary. Instead of enjoying a romantic trip to visit a real German Christmas market we ended up sleeping 2 very cramped nights together in a single bed in a single room although we booked and paid for a double. There was a very small... More 

Was this review helpful? Yes
Nicole B, General Manager at Days Inn Dortmund West, responded to this review

Dear Sara, first of all we want to say thank you, that you took time and doing the effort to give us a review. With my whole heart I want to apologize for the circumstances that you had during your stay - this is not our standard and for sure we can do it better. We hope you will give... More 

Travelers are raving about these Dortmund hotels

Edinburgh, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 26, 2014

This hotel was perfect, out the way, so very quiet. staff very helpful, breakfast was good combination of hot and cold offerings. Train station only a 2 minute walk into the city centre made it reall accessable.

Was this review helpful? Yes
Nicole B, General Manager at Days Inn Dortmund West, responded to this review

Dear Sam, first of all, we want to say thank you, that you took the time and doing the effort to give us such a good review. We are happy to satisfied you with our service and convinced you with our hotel. Everytime we will welcome you with us again in our Days Inn Dortmund West. Best regards from the... More 

Lausanne, Switzerland
1 review
1 of 5 stars Reviewed November 5, 2014

The standards are probably based on a youth hostel, only with a normal hotel price tag... Staff seems friendly but the venue is terrible. Small old noisy rooms. Nothing works, from the soap dispenser to the TV remote control. The TV is literally from the last century. Can't believe my company booked me here for a week...

Was this review helpful? Yes
Nicole B, Manager at Days Inn Dortmund West, responded to this review

Dear guest, first of all we want to thank you for taking time and doing this effort to give us a review. We are thankful for every feedback from our guests - so we can work on our quality everyday. We want to apologize for the discomfort you felt with us, but we are really hotel with our service -... More 

County Down, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 29, 2014

The rooms are basic and very old fashioned, they actually reminded us of hospital rooms. We had booked twin rooms but when we arrived we were given double rooms instead. The toilet seemed to be constantly making a strange noise and we soon found out why. On one night of our stay while the shower was in use sewage came... More 

Was this review helpful? Yes
Nicole B, Manager at Days Inn Dortmund West, responded to this review

Dear guest, thank you for taking time and doing this effort to give us a review. We do really apologize for these things that happened during your stay - this was also the reason we were giving you a 10% discount at the end of the stay. Best regards from the whole team of Days Inn Dortmund West. More 

1 review
5 of 5 stars Reviewed September 8, 2014

It's a good hotel only about 15 mins away from center by train good food and room was good staff where good at there English they where there 24 hours a day they are good at there job I will be coming back if Scotland where to play Germany again

Was this review helpful? Yes
Nicole B, Manager at Days Inn Dortmund West, responded to this review

Dear Derek, first of all, thank you very much for taking the time and doing this effort to give us such a good review. We are happy that we satisfied you with our service and convinced you with our house. Everytime we will welcome you again in our hotel. Best regards from the whole team of the Days Inn Dortmund... More 

Harrogate, United Kingdom
Top Contributor
113 reviews 113 reviews
45 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed June 20, 2014

Formerly the Mark Commerz Hotel; the Days inn has upheld the traditions of the hotel by providing very good accommodation at very good prices. Our room was spotlessly clean, as was the en suite. The hotel represents very good value for money and the décor if a little dated, is not only clean, but welcoming. The staff on reception were... More 

Was this review helpful? Yes
Nicole B, Manager at Days Inn Dortmund West, responded to this review

Dear guest, thank you very much for taking the time and doing this effort to give us such a great review. We are really happy about, that we satisfied you with our service and convinced you with our hotel. We will welcome you everytime again in our hotel. Best regards from the whole team from Days Inn Dortmund West. More 

Harrogate, United Kingdom
Top Contributor
113 reviews 113 reviews
45 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed November 27, 2013

I have now stayed at the hotel three times with friends as we have been motor-biking throughout Europe and make this our last port of call. Each time forgot to leave a review; so here goes; better late than never. I now understand that the hotel has been taken over by the Days Inn group; however the location stays the... More 

Was this review helpful? Yes
Jenny O, General Manager at Days Inn Dortmund West, responded to this review

Dear guest, thank you very much for taking the time to give us such a good review with 100 points. We are very happy to inspire you with our service and convince you with our Days Inn Dortmund West. We are working every day at it, to be in accordance with the expectations of our guests. We will welcome you... More 

Riga, Latvia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 4, 2013

Very kind and helpful english speaking staff. Good and variety food for breakfast. Various fast food places and restaurants you can find nearby. Good location near BAB40. Very small and dirty rooms and smoke smell in corridors.

Was this review helpful? Yes 1
Jenny O, General Manager at Days Inn Dortmund West, responded to this review

Dear Miss Karlis, thank you for the time you took and the effort you made to give us a review to our house. We are thankful for every feedback of our guests, that we get. We want to apologize for the discomfort you had in our house. We hope you will give us another chance, if you come again to... More 

Llandudno Junction, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 23, 2013

Stayed at the hotel twice on our way and back to Poland. Hotel is basic but tidy, really good value for money. Reception staff very helpful.Shame that the hotel doesnt use the bar facilities at the evening time.

Was this review helpful? Yes 1
Jenny O, Manager at Days Inn Dortmund West, responded to this review

Dear Mister Alecs, thank you for taking time, to give us such a good review. Thank you very much for this! We are glad to inspired you with our good service and convinced you with our house. Everytime we will welcome you at our hotel again. Kind regards from the whole team of Mark Hotel Commerz. More 

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