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Mercure Hotel Dortmund City

Kampstrasse 35-37, 44137 Dortmund, North Rhine-Westphalia, Germany
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1 room 1 adult
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Mercure Hotel Dortmund City
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299 Reviews from our TripAdvisor Community

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Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed here for a weekend because I was going to watch the football in Dortmund. The staff were very pleasant when checking in and out, and also when we wanted drinks later at night. The rooms were clean, a good size and everything was in good working order. Exactly what you would expect from a 3* hotel. The best... More 

Helpful?
Thank Nicholas W
MercureDortmundCity, Leiter Gästebetreuung at Mercure Hotel Dortmund City, responded to this review

Dear Nicholas W., thank you very much for your stay at our hotel and for sharing your experience with all tripadvisor community members. We really appreciate that you had a good stay and you found everything fine and working. We saw that you had a good experience at our bar, at the stadium and with the restaurants around our hotel... More 

London, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 days when going to see Borussia Dortmund play. Hotel is in an excellent location, 5mins from the main rail station and the bus stop for the airport direct bus (takes 20mins to get to Dortmund airport for around 8euros). Its also just 2mins from the main shopping high-street and local restaurants. The old market square is... More 

Helpful?
Thank Andy K
MercureDortmundCity, Guest Relations Manager at Mercure Hotel Dortmund City, responded to this review

Dear Andy K thank you very much for your detailed review on our hotel and thanks for sharing it with the tripadvisor community. We really appreciate that you had a great stay in our hotel. Due to the subway and a train the way to the stadium or the fair and back are very short and fast from our hotel.... More 

Diegem, Belgium
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 8, 2015

To start, I had a good stay in this hotel. Although check in was stated at 15:00, I could already go to my room at 12:00. Check in was quick and proper. Staff was friendly. Room was clean, no bad smell, enough towels, clean sheets,.... You can tell that it's not a new hotel, but it is decently maintained. I... More 

Helpful?
Thank Bolorios
MercureDortmundCity, Guest Relations Manager at Mercure Hotel Dortmund City, responded to this review

Dear Bolorios, thank you very much for sharing your experience in our hotel here at tripadvisor with all other users. We are happy that you had a good trip and nice stay at our place. My team will be glad about your feedback and it will serve as a motivation for all our employees for the future. I would like... More 

Milton Keynes, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 27, 2015 via mobile

Stayed here for the opening of the Christmas Markets, the staff were so friendly and helpful, went here with my mum, but will be coming back next year with the whole family, great prices, definitely worth staying here, would whole heartedly recommend. See you again soon Mercure, thanks for a lovely stay and making us feel so welcome. :-)

Helpful?
Thank Lyn L
MercureDortmundCity, Guest Relations Manager at Mercure Hotel Dortmund City, responded to this review

Dear Lyn L, thank you very much for staying with us during the start of this years Christmas market season. We really appreciate your opinion here on tripadvisor and our team is happy that we could bring our motto "Feel welcome" directly to you. We look forward to your next stay, please contact us directly if there are any questions... More 

Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 23, 2015

As a keeper of an Le Club Accorhotels Gold-card, I use to book Mercure hotels because of their well known standards. I love it to enter a new hotel and just check out the rooms and the beauty of a new space. In Dortmund, you'll enter the hotel via an elevator which does not give you quite a safe feeling.... More 

Helpful?
Thank Boston300
MercureDortmundCity, Guest Relations Manager at Mercure Hotel Dortmund City, responded to this review

Dear Boston300, thank you very much for staying at our hotel and sharing your thoughts about your stay here with all tripadvisor users. We are sorry that your stay did not meet your expectations, although you had a spacious room, friendly staff, a very good breakfast and a very good location. Please be assured that all security check ups are... More 

Victoria, Canada
Level Contributor
128 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed November 22, 2015 via mobile

Price for the rooms was really reasonable and this is a great location for shopping, and the Christmas Market. There are a couple of bakeries nearby for breakfast, but the buffet was very good too. I struggled with my rating because I would call it "good" not very good or average and of course this does not exist. I thought... More 

Helpful?
Thank mum2twingrls
MercureDortmundCity, Guest Relations Manager at Mercure Hotel Dortmund City, responded to this review

Dear mum2twingirls, thank you very much for sharing your visit to our hotel here with all tripadvisor users. We are happy that you had a good stay at our place, with friendly staff, good breakfast and that for a reasonable price. Also it is fine that you liked the central situation with the walking distance to the shopping mall and... More 

Lexington, Kentucky
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed November 11, 2015

The hotel is located right downtown over a Japanese restaurant. Most of the front desk people are very friendly, room size is ok, breakfast quite satisfactory. On the minus side: small and thin bath towels and noise from the street even on the 5th floor. Asked for a quiet room, but did not convince the front desk that weekend drunkards,... More 

Helpful?
Thank Kazar37
MercureDortmundCity, Guest Relations Manager at Mercure Hotel Dortmund City, responded to this review

Dear Kazar37, thank you for staying with us during your trip to Dortmund. We appreciate you sharing your opinion here with all tripadvisor users. We will check on the bathtowels to make sure there won´t be any problems furthermore. Please be assured that our Night Audit works closely with security companies and the city police to protect the sleep of... More 

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