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Radisson Blu Hotel, Cologne

#26 of 282 Hotels in Cologne
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Messe Kreisel 3, 50679 Cologne, North Rhine-Westphalia, Germany (Formerly Radisson SAS)
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Radisson Blu Hotel, Cologne
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812 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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veszprem
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Firstly the down-side. The booking conditions are any cancelled day needs 15 days notice, I had booked 3 nights but had to leave after 2 days due the health reasons, but I had to pay 90% of the night I did not stay. Other people in the hotel had the same story the same day at checkout, despite being told... More 

Was this review helpful? Yes
Radisson_Cologne, Director of Operations at Radisson Blu Hotel, Cologne, responded to this review

Dear david e, we sincerely appreciate your valuable and honest feedback from your recent stay in our hotel. We regret your unhappiness about the applied cancellation fee very much, however count on your understanding that hotels have to refer to certain rules for an ideal house and revenue management. But we also work in a peoples business and a direct... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I were staying for one night in Cologne. Good location overall near to trams link and station to visit the city centre especially Cathedral. Food is a bit expensive in the restaurant. Staff were combination of friendly and not friendly at the time. Rooms were neat but air cooling system was simply there for the sake of... More 

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Radisson_Cologne, General Manager at Radisson Blu Hotel, Cologne, responded to this review

Dear D1sc0very, We sincerely appreciate your valuable feedback and the time you have invested in sharing your experiences. I am very disappointed to read that our staff has left this kind of impression. We train our entire team to be friendly and competently. I would like to apologize that we have not encountered you as friendly as we should have... More 

Amsterdam, The Netherlands
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I love this hotel! Whenever I have to be in Cologne for work/business (almost weekly these days) I stay in this hotel. The rooms are spacious, the facilities are great (e.g. parking, wellness, fitness) and the trainstation and the highway are nearby. Also, I love the superbreakfast that this hotel is offering: a vast choice of products is offered, I... More 

Was this review helpful? Yes
Radisson_Cologne, General Manager at Radisson Blu Hotel, Cologne, responded to this review

Dear Tom V, Thank you for your great review on TripAdvisor with the 5 stars. I am very pleased that we can convince you again and again. Our employees are our greatest asset. Therefore, it pleases me so much that you appreciate our services. I have shared your praise with my entire hotel team. We are sending you our -Thank... More 

Chesterfield, Derbyshire
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Can't recommend a hotel that cares so little about providing a decent Wi-Fi signal. Nice breakfast buffet, but expect to eat it standing up as nowhere near sufficient seating capacity. Very disappointing.

Was this review helpful? Yes
Radisson_Cologne, General Manager at Radisson Blu Hotel, Cologne, responded to this review

Dear Spireite, Thank you for writing your review on TripAdvisor referring to your recent stay with us. We are very sorry to hear the way you have experienced our Wi-Fi and breakfast offer and apologize for the inconveniences you had to undergo with. We know that it is challenging in situations when all guests choose to have breakfast at a... More 

Karnal, India
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

During my stay on 8 June, I didn't find this hotel anything great except for its proximity to Kolenmesse exhibition centre (300 yards). Even then, its too expensive. For me, the WiFi signal in my room was too weak, the shower wasn't working and there were issues with hot and cold water. For next time, thankfully, there are 3 other... More 

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Radisson_Cologne, General Manager at Radisson Blu Hotel, Cologne, responded to this review

Dear Ash_Kala, Thank you for taking the time to review your stay with us. We strive towards 100% Guest Satisfaction and your feedback is extremely important to us. I was disappointed to read that during your stay our High-speed Internet was too weak in your room. I would like to apologize and assure you that I have personally followed-up with... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The room (147), modern, clean, spacious. Bathroom was nice, with big bath and nice rainfall showers. Nice views into the courtyard. Big opening windows, with power blinds. Helped keep the room bright airy and private. We ordered room service, which was fabulous value. Nice food, nice price, delivered with a smile without a lengthy wait. Quick phone call and bath... More 

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Radisson_Cologne, General Manager at Radisson Blu Hotel, Cologne, responded to this review

Dear russkel, Thank you very much for your review on TripAdvisor. We love feedback and your detailed description of your experience in our hotel makes me very proud. Thank you for taking your time and sharing your praise with the 5-stars with us. I will immediately share your positive words in my entire team and we’ll take care of the... More 

Scunthorpe, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Visited Cologne on the 5th and 6th June, to celebrate our wedding anniversary. When we arrived at the hotel at nearly midnight, the staff at front desk were wonderful. Processed us very quickly whilst polite and with a smile on their face. The reception of the hotel is beautiful, very luxurious, for what was, a well priced room. Whilst there... More 

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Radisson_Cologne, General Manager at Radisson Blu Hotel, Cologne, responded to this review

Dear Bethany H, Thank you very much for your wonderful review. I am delighted to hear that you enjoyed your stay with us in the occasion of your wedding anniversary. I have shared your positive words also on our staff with my entire team and especially our housekeeping manager is very happy, you liked our bathrobes and fabulous toiletries. Thank... More 

QC
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Check in and out was very efficient service was very good breakfast was great location close to the messe but pricee is very expensive when there are fairs in the messe overall ok, if your attending an expo its a great location... The area doesnt have much choices to eat at though

Was this review helpful? Yes
Radisson_Cologne, General Manager at Radisson Blu Hotel, Cologne, responded to this review

Dear WGN 778, Thank you very much for your review on TripAdvisor. Our employees are the most important asset in our hotel, therefore I am very happy to hear that they have impressed you with their efficiency and friendliness. I love to receive your recommendation. Our entire hotel team is looking forward to welcome you back soon. Yours sincerely, Jürgen... More 

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