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Novotel Koeln City

Bayenstrasse 51, 50678 Cologne, North Rhine-Westphalia, Germany
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Novotel Koeln City
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Ranked #54 of 281 Hotels in Cologne
A recent review
5 of 5 stars reviewed 2 weeks ago
janet499507 Crewe, United Kingdom
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818 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Crewe, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for one night, the check in was quick and efficient, the staff very attentive,we were upgraded to a suite, the rooms were very clean, bed and pillows comfy and bathroom was fine.We ate in the hotel restaurant, the food was good but not mind blowing,however the prices were reasonable.Breakfast was not included in our room rate so l... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear janet499507, your 5 star comment here makes us more than happy. Thank you very much for sharing it here. We hope you will choose our Novotel again when you visit Cologne again. Greetings from Cologne. More 

DAMAN
Top Contributor
70 reviews 70 reviews
48 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is situated about 10 mins by taxi, 20 mins by walk from Koln Hbf. Nearest tram stations are Severinstrasse and Ubierring to my knowledge. The hotel is in a good location overlooking the Rhine river. (The walkway by the river front is good for a morning walk / post dinner stroll.) The rooms are well appointed with basic... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear BIJU_DAMAN, thank you very much for your great feedback. It would be a pleasure for us to host you again when you will visit our City in the near future. Best regards. More 

Cork, Ireland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 10, 2015

Staff were difficult to deal with. I made a mistake on my booking - my error admittedly - I booked May instead of March. I only realised my error on arrival - at which point I was asked if it really was an error - as if I had planned to arrive 2 months before my booking for a laugh.... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear brianokeeffe00, thank you for your stay in our hotel and shared your experience on this platform. You have booked a room via a Online Travel Agent for May 2015 with a special rate which is not changeable and not be canceled (GTM). On your arrival, our staff make you an special offer for your stay from 06.03. – 09.3.15.... More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 9, 2015

Dealing with members of staff at this hotel, we found most to deal with our enquires to be dismissive, at times defensive, argumentative and generally not the experience one would expect of a Hotel of any rating or brand, certainly not of a 4 star hotel of Novotel's repute. I offer a couple of choice terse vignettes below. Emailing the... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear marcus19812015, thank you very much for your feedback. We apologize for any inconvenient you have had. To give a detailed feedback we need some more informations about your stay. Please send us you name and the date you stayed with us by mail to H3127-GM@accor.com. We hope to get this informations soon. Thank you for your help. Best regards... More 

London
Top Contributor
75 reviews 75 reviews
70 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 4, 2015

Stayed here for the markets in December, staff were all very friendly and helpful. The hotel supplied a cot bed for our toddler, and everything is within easy walking distance pushing the pram. Room had a fridge which was helpful. Overall a very good stay.

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear ryan_knapton, thank you very much for your helpful feedback here. Please choose our Novotel again when you visit Cologne in the future. Greetings from the Novotel More 

Yorkshire
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 24, 2015

Stayed for the markets in December. Nice and clean rooms. We all stayed in the one room, kids had to share the pull out sofa bed which the springs could be felt. Although that was our only complaint. very good breakfast with varied choice. Distance to main part of city is a 20 min walk, but we didn't find this... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear Simvic1, We very much appreciate your comments regarding your stay at the Novotel Köln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Munich
Top Contributor
59 reviews 59 reviews
18 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed February 16, 2015

If you are ever in town for Carnival, you should stay here. It is very close to the start of the parade route, and away from the chaos near the Dom. That being said, it is about a 10-15 minute walk to the metro (post). This line will take you directly to the Dom and Zoo. We ate at a... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear fsujenn, We very much appreciate your comments regarding your stay at the Novotel Köln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

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