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Novotel Koeln City

#59 of 281 Hotels in Cologne
GreenLeadersBronze level
4.0 of 5
Hotel website
Bayenstrasse 51, 50678 Cologne, North Rhine-Westphalia, Germany
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1 room 1 guest
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Novotel Koeln City
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897 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Leicester, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Really enjoyed our stay. Clean and comfortable room that was a really good size (2 adults, 2 Kids). As others have said it certainly isn't in the city centre but the walk along the river is very nice (20 - 25mins) and we found the trams excellent - clean, safe and just 12.50 euros for 24hrs unlimited travel for 5... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear oliver945, thank you very much for your fantastic feedback here. We are more than happy to read and share it with our team. Please visit us again very soon. Greetings from Cologne. Holger Berg General Manager More 

Germany
Level Contributor
145 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
2 of 5 stars Reviewed 1 week ago

This place is very average and I wouldn't not really recommend it. First of all it is definitely not in the center. Second the street in front of the hotel is very busy. I asked for a quiet room and I got one facing a small side street. However it was still super noisy from the street so that I... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear das_ubersoldat, thank you for your feedback here. You are right, we are not direct in the city center. It is a 10-15 minutes walk there. But we already do not communicate that we are in the city center. If you like to sleep with open windows and have a quiet zone around the hotel, we recommend to stay outside... More 

Frankfurt, Germany
Level Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

Very centrally located to the companies around and the old town. Well conecced with public transport. Rooms clean and ok, but nothing special, usual biz hotel standard. Did not use any other facilities like bar, restaurant or breakfast.

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear Moguntia, thank you very much for your feedback here. It was a pleasure for us to host you in our Novotel. Please visit us again very soon. Best regards. Holger Berg General Manager More 

Ashington, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

we arrived without a booking and was advised that it would be 149 euros for 1 night which we thought was a lot but the receptionist said in english and german that this included a free mini bar and evening meal in the price. once we agreed to stay and parked the bike in the garage we went back into... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear ruthy805, thank you very much for your detailed feedback here. We apologize for any inconvenient but we are wondering about some points. We do not sell any inclusive rates (room and dinner) when you asked about a room. When there is no rate we can't offer this. Parking is € 17,00 / 24 hrs as also shown at the... More 

Berlin, Germany
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Fairly well placed, good value for money. Helpful staff and plentiful breakfast. Kids mysteriously loved the chocolate museum nearby. Getting to the center is quite a walk, and public transport is expensive. Very nice playground and a couple of good restaurants between and der Eiche and Chlodwigplatz.

Review collected in partnership with Novotel Hotels

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear MatteoNathalie, thank you very much for your feedback. Please visit our Novotel again. Best regards. Holger Berg General Manager More 

Mumbai (Bombay), India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The room and hotel were decent, the usual Novotel standard. The room and bathroom were dusty. The sofa was rolled out and made into a bed eventhough the room was booked for 2. The reception staff were curt and not friendly. A big disappointment in terms of hospitality. The housekeeping staff on the other hand were extremely friendly and very... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear Ekta S, first of all we thank you for your feedback here at Tripadvisor. Your comments are extreme helpful for us to improve our services. We apologize for the bad impression about our front desk staff. This is not the normal way we serve our guests at Novotel. Please give us a second chance to serve you better. Best... More 

Barcelona, Spain
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is a standard Novotel hotel as expected. A bit far away from the city centre walking. We spent about 20 minutes walking to get to the city centre. There is a bus in front of the hotel. The parking is expensive.

Was this review helpful? Yes
hotel4you, Manager at Novotel Koeln City, responded to this review

Dear Angelsinthesky, thank you very much for your feedback here. We hope to see you again in our Novotel. Greetings from Cologne. More 

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