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Novotel Koeln City

#55 of 282 Hotels in Cologne
GreenLeadersBronze level
4.0 of 5
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Bayenstrasse 51, 50678 Cologne, North Rhine-Westphalia, Germany
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Novotel Koeln City
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Ranked #55 of 282 Hotels in Cologne
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 2 days ago
Mary E Chelmsford, United Kingdom
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chelmsford, United Kingdom
Level Contributor
88 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I booked this hotel last minute for a short break. The hotel is easy to find if you keep walking along the Rhine. The hotel claims to be 4* but i would have said 3 based on our room, which was functional but thats it. Unfortunately there was a dark stain on the floor and if you forgot to step... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear Mary E, thank you very much for your feedback here at Tripadvisor. We apologize for not feeling comfortable in your room. In the upcoming years we are planning some renovation work in this part of the hotel. Please give us a second chance when you plan to visit our beautiful city again. Best regards. More 

solihull
Level Contributor
389 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife, I and 15 year son were returning home from Poland and Czech Republic and stayed at Novotel Cologne as we had visited there before in 2013. We booked in advance the day before from Novotel Krakow using my LECLUB ACCOR card and had a deal of £109 (including buffet breakfast (excellent) and free wi-fi for three devices...last time... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear busterSolihull, thank you very much for your detailed feedback here. This is very important for us and other guests. We hope you will choose our Novotel again when you will travel to Cologne in the future. Best regards. More 

UK
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in the superior room which was spacious and had free minibar included which was a nice touch even though it wasn't replenished daily. Room was nice with wifi, and SKY news, BBC news for entertainment Location is opposite a business area but a quick 2 min walk and you are at the river so its a nice walk into... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear Joeyoctron, thank you very much for your great and detailed feedback here. Please share your comments with your friends. Hopefully we can host you again in our Novotel. Best regards from Cologne. More 

Leek
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here as I was in Koln for an exhibition. Rooms typical Novotel, spacious, clean and functional. Check in and out was very efficient, walking distance from city centre and very handy for a stroll along the Rhine. Price was very reasonable including a more than adequate breakfast. will definitely stay again on my regular visits to the area

Was this review helpful? Yes 1
hotel4you, Rooms Division Manager at Novotel Koeln City, responded to this review

Dear Sir, thank you very much for your great review here at Tripadvisor. We are more than happy to read that you have had a good stay with us. It would be a pleasure to host you and your family again in the future. Visiting Cologne is always a good choice. Kind Regards Your Novotel Köln City More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I've been here for the second time for a year. Comfortable place for rest, shopping and sightseeing. Two steps from the city center and Dom. Underground parking with separate lift. Good prices, big rooms, smiling reception for 24h!

Was this review helpful? Yes 1
hotel4you, Rooms Division Manager at Novotel Koeln City, responded to this review

Dear Kurzhik, thank you for your stay in our Novotel Köln City, and that you have taken the time to inform us about your stay. We are happy that you enjoied your stay again, and will pass your comments to our team. Best regards Your Novotel Köln City More 

St. Albans, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Reception Team of Britta Czok and her collogues were very welcoming and made our stay very comfortable. Always smiling and taking interest as to how did we spend our day and suggesting what was of interest nearby. It was my 65th Birthday visit for 4 nights and went with my wife, Daughter, Son and his wife. They gave us river... More 

Was this review helpful? Yes 2
hotel4you, Manager at Novotel Koeln City, responded to this review

Dear Bharat M, thank you very much for your kind feedback here. We will forward this also to our staff. It would be a pleasure for us to host you again very soon. Greetings from the Novotel Team. More 

Dallas
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel was clean, but average. We asked for a double room (2 people) and received a room with 1 bed and a pullout sofa. The mattress on the sofa was unsleepable. Our room had a mold issue. Meals were good in the dining hall. It is about a 20 minute walk to city center & activities.

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear LT_Dallas, thank you very much for your feedback. We are very sorry that you did not enjoyed your stay so much. All our rooms are equipped with the same beds and sofas as shown on our homepage. The mattresses of the sofas will be replaced next month. We hope to see you again soon. Greetings from Cologne. More 

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