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Novotel Koeln City

Bayenstrasse 51, 50678 Cologne, North Rhine-Westphalia, Germany
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Novotel Koeln City
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Ranked #47 of 281 Hotels in Cologne
A recent review
4 of 5 stars reviewed 3 weeks ago
ryan_knapton London
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803 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Cork, Ireland
1 review
1 of 5 stars Reviewed 2 weeks ago

Staff were difficult to deal with. I made a mistake on my booking - my error admittedly - I booked May instead of March. I only realised my error on arrival - at which point I was asked if it really was an error - as if I had planned to arrive 2 months before my booking for a laugh.... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear brianokeeffe00, thank you for your stay in our hotel and shared your experience on this platform. You have booked a room via a Online Travel Agent for May 2015 with a special rate which is not changeable and not be canceled (GTM). On your arrival, our staff make you an special offer for your stay from 06.03. – 09.3.15.... More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Dealing with members of staff at this hotel, we found most to deal with our enquires to be dismissive, at times defensive, argumentative and generally not the experience one would expect of a Hotel of any rating or brand, certainly not of a 4 star hotel of Novotel's repute. I offer a couple of choice terse vignettes below. Emailing the... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear marcus19812015, thank you very much for your feedback. We apologize for any inconvenient you have had. To give a detailed feedback we need some more informations about your stay. Please send us you name and the date you stayed with us by mail to H3127-GM@accor.com. We hope to get this informations soon. Thank you for your help. Best regards... More 

London
Top Contributor
75 reviews 75 reviews
70 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for the markets in December, staff were all very friendly and helpful. The hotel supplied a cot bed for our toddler, and everything is within easy walking distance pushing the pram. Room had a fridge which was helpful. Overall a very good stay.

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear ryan_knapton, thank you very much for your helpful feedback here. Please choose our Novotel again when you visit Cologne in the future. Greetings from the Novotel More 

Yorkshire
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for the markets in December. Nice and clean rooms. We all stayed in the one room, kids had to share the pull out sofa bed which the springs could be felt. Although that was our only complaint. very good breakfast with varied choice. Distance to main part of city is a 20 min walk, but we didn't find this... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear Simvic1, We very much appreciate your comments regarding your stay at the Novotel Köln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Munich
Top Contributor
59 reviews 59 reviews
18 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed February 16, 2015

If you are ever in town for Carnival, you should stay here. It is very close to the start of the parade route, and away from the chaos near the Dom. That being said, it is about a 10-15 minute walk to the metro (post). This line will take you directly to the Dom and Zoo. We ate at a... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear fsujenn, We very much appreciate your comments regarding your stay at the Novotel Köln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 6, 2015

The hotel is located at a very convenient location, it is just 20 minutes walk distance from Rail station. Rooms: Very clean & good ambience. View: Our room had a nice view, sunrise & sunset seemed so awsome.. Staff: We found the staff not so skilled but they were nice to us. Interiors: They were just OK. Location: The location... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear Naresh J, thank you very much for your feedback here at Tridadvisor. We will share your comments with all departments in our hotel. May be we can host you again when you visit our beautiful city in the near future again. Best regards. More 

Riyadh Province, Saudi Arabia
Contributor
18 reviews 18 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 21, 2015

As other reviewers have mentioned, this hotel is a bit of a walk from the main train station at the Dom. However, with a little ingenuity an U-bahn train or a bus can be found that will get you much closer. The hotel itself was alright, staff were cordial although not friendly and the rooms were quiet and comfortable. The... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear Geoffrey H, thank you very much for the 4 star voting here. We hope we can host you again when you visit Cologne in the near future. Best regards. More 

Top Contributor
50 reviews 50 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 12, 2015

Position wise, this hotel is quite a bit of a walk from the main train station - around 40min of walking if you don't feel like getting a taxi upon arrival... this means that it's a bit of a walk if you want to see the main attraction of Cologne - the Cathedral! The hotel is nicely positioned relative to... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear Stolenoratory, thank you very much for your kind feedback. We are more than happy to read your comments here at Tripadvisor. Please choose our Novotel again when you plan your next trip to Cologne. Kind regards. More 

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