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Novotel Koeln City

4.0 of 5
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Bayenstrasse 51, 50678 Cologne, North Rhine-Westphalia, Germany
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Novotel Koeln City
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Ranked #59 of 282 Hotels in Cologne
A recent review
3 of 5 stars reviewed 1 week ago
LT_Dallas Dallas
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850 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel was clean, but average. We asked for a double room (2 people) and received a room with 1 bed and a pullout sofa. The mattress on the sofa was unsleepable. Our room had a mold issue. Meals were good in the dining hall. It is about a 20 minute walk to city center & activities.

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear LT_Dallas, thank you very much for your feedback. We are very sorry that you did not enjoyed your stay so much. All our rooms are equipped with the same beds and sofas as shown on our homepage. The mattresses of the sofas will be replaced next month. We hope to see you again soon. Greetings from Cologne. More 

Melbourne, Australia
Level Contributor
182 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed recently for 3 nights. Booked a 3 nights for price of 2 deal. Very good value for money. Reached hotel from main train station via taxi. Hotel located on south side of city. Not a tourist area. Room was basic. Comfortable bed, but was not a fan of the small bathtub shower and circular shower curtain set up which... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear Michael_Melb_77, thank you very much for your detailed feedback here. We will share this also with our staff. It would be apleasure to host you again in the near future. Best regards. More 

Reykjavik, Iceland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very good value for money, spacious clean rooms. Shame though I couldn't get the TV to work! Breakfast is extremely good, staff is nice and friendly. Location is very good, 15 min walk from the city centre.

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear ELOeinarlogi, thank you very much for your great feedback here. We are more than happy that you have had a pleasant stay with us. It would be a pleasure for us to host you again in the near future. Kind regards. More 

Cologne, Germany
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I booked this hotel for my mother when she came to visit me in Cologne. She is an active 70 year old and wanted to be near to the city but have a quiet time. This hotel is close to the city, about 10 minutes walk from the nearest tram stops. Currently from Severinstraße there is no direct connection to... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear Mark_in_Koeln, we thank you very much for your detailed review and your comments here at Tripadvisor. It was a pleasure for us to host your mother. We apologize that the refill of the tea bags worked not well. Please visit our Novotel again when your mother is planning the next trip to Cologne. Kind regards. More 

London, England, United Kingdom
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here during a brief city break to Cologne. We found this hotel conveniently located with all the main sites easily assessable. The room was comfortable and clean. The staff were helpful. Fitness suit was quite basic but again clean and easy to use. Free and reliable WiFi is also available.

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear Natalie S, thank you very much for your kind feedback here. We are more than happy that you have had a pleasant stay with us. Please choose our Novotel again when you plan your next trip to our beautiful city. Kind regards. More 

Saint Cloud, Florida
Level Contributor
254 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
3 of 5 stars Reviewed May 27, 2015

Typical Novotel offering 'the norm' in terms of service and quality. Very good location only requiring a 10-15 minutes walk to many great areas in the city. They do offer onsite parking, but at a rate of 26 Euro per day. Street parking is in short supply. Sleep Quality was good and the internet speed was average.

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear BritBoyInFL, thank you very much for your feedback here. We are happy to see that you have had a good stay with us and it would be a pleasure for us to host you again when you visit our beautiful city in the future. But let us clear one point. The parking fee is not € 26,00 / night.... More 

Southend-on-Sea, United Kingdom
Level Contributor
167 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed May 24, 2015

This is typical German hotel, bit cold not friendly not unfriendly. Uncomfortable beds, pillows, and poor food. But that is what you expect from a German hotel. Towels like dishcloths. It's not that they mean to be sparce, it's just that is the German way, why bother with a large comfy bed, when you can sleep on a stone slab,... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear Matt A, thank you very much for your feedback. We are astonished that you did not like our new mattress and pillow. They are less than one year in use. Please accept our apologizes for that bad impression you got. We would like to know more about your experience with our restaurant to understand your comments. It would be... More 

Yogya
Level Contributor
375 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
4 of 5 stars Reviewed May 11, 2015

We stayed here for 2 nights during long weekend with my wife and my daughter. Overall it is quite decent stay. Here below are the pros and cons of this hotel: Pros: - It is 10 mins walks from Ubierring or Severinstr tram station. So it is very easy to connect you to down town - Breakfast has many varieties,... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear LinoYogya, thank you very much for your kind feedback here. We will share your comments with our teams. By the way: There are many restaurants in a walking distance less than 10 minutes around the hotel. But we are more happy when our guests will enjoy our kitchen. We hope to see you again very soon. Best regards from... More 

Level Contributor
103 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed May 11, 2015

We stayed here for one night to attrnd a nearby wedding and although being one of the more expensive Novotels the hotel didn't leave a positive impression. The room was spacious, however featured a tiny bathroom with a rather strange shower with the (plastic) bathtub being round at one end with a shower curtain all around (if you use it... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear londonmatDE, thank you very much for your detailed feedback here. For the bad impression about our room and bath room we apologize. We can't change this standard in a short time but we work on a new concept for the near future. We would like to know more about your experience when you checked out. For that we need... More 

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