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Novotel Koeln City

4.0 of 5
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Bayenstrasse 51, 50678 Cologne, North Rhine-Westphalia, Germany
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Novotel Koeln City
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Ranked #57 of 281 Hotels in Cologne
A recent review
3 of 5 stars reviewed 3 days ago
BritBoyInFL Saint Cloud, Florida
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833 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Saint Cloud, Florida
Top Contributor
238 reviews 238 reviews
85 hotel reviews
139 helpful votes 139 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Typical Novotel offering 'the norm' in terms of service and quality. Very good location only requiring a 10-15 minutes walk to many great areas in the city. They do offer onsite parking, but at a rate of 26 Euro per day. Street parking is in short supply. Sleep Quality was good and the internet speed was average.

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear BritBoyInFL, thank you very much for your feedback here. We are happy to see that you have had a good stay with us and it would be a pleasure for us to host you again when you visit our beautiful city in the future. But let us clear one point. The parking fee is not € 26,00 / night.... More 

Southend-on-Sea, United Kingdom
Top Contributor
160 reviews 160 reviews
63 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is typical German hotel, bit cold not friendly not unfriendly. Uncomfortable beds, pillows, and poor food. But that is what you expect from a German hotel. Towels like dishcloths. It's not that they mean to be sparce, it's just that is the German way, why bother with a large comfy bed, when you can sleep on a stone slab,... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear Matt A, thank you very much for your feedback. We are astonished that you did not like our new mattress and pillow. They are less than one year in use. Please accept our apologizes for that bad impression you got. We would like to know more about your experience with our restaurant to understand your comments. It would be... More 

Yogya
Top Contributor
375 reviews 375 reviews
69 hotel reviews
228 helpful votes 228 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights during long weekend with my wife and my daughter. Overall it is quite decent stay. Here below are the pros and cons of this hotel: Pros: - It is 10 mins walks from Ubierring or Severinstr tram station. So it is very easy to connect you to down town - Breakfast has many varieties,... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear LinoYogya, thank you very much for your kind feedback here. We will share your comments with our teams. By the way: There are many restaurants in a walking distance less than 10 minutes around the hotel. But we are more happy when our guests will enjoy our kitchen. We hope to see you again very soon. Best regards from... More 

Top Contributor
103 reviews 103 reviews
74 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for one night to attrnd a nearby wedding and although being one of the more expensive Novotels the hotel didn't leave a positive impression. The room was spacious, however featured a tiny bathroom with a rather strange shower with the (plastic) bathtub being round at one end with a shower curtain all around (if you use it... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear londonmatDE, thank you very much for your detailed feedback here. For the bad impression about our room and bath room we apologize. We can't change this standard in a short time but we work on a new concept for the near future. We would like to know more about your experience when you checked out. For that we need... More 

Crewe, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 12, 2015

Stayed here for one night, the check in was quick and efficient, the staff very attentive,we were upgraded to a suite, the rooms were very clean, bed and pillows comfy and bathroom was fine.We ate in the hotel restaurant, the food was good but not mind blowing,however the prices were reasonable.Breakfast was not included in our room rate so l... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear janet499507, your 5 star comment here makes us more than happy. Thank you very much for sharing it here. We hope you will choose our Novotel again when you visit Cologne again. Greetings from Cologne. More 

DAMAN
Top Contributor
75 reviews 75 reviews
51 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed March 29, 2015

The hotel is situated about 10 mins by taxi, 20 mins by walk from Koln Hbf. Nearest tram stations are Severinstrasse and Ubierring to my knowledge. The hotel is in a good location overlooking the Rhine river. (The walkway by the river front is good for a morning walk / post dinner stroll.) The rooms are well appointed with basic... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear BIJU_DAMAN, thank you very much for your great feedback. It would be a pleasure for us to host you again when you will visit our City in the near future. Best regards. More 

Cork, Ireland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 10, 2015

Staff were difficult to deal with. I made a mistake on my booking - my error admittedly - I booked May instead of March. I only realised my error on arrival - at which point I was asked if it really was an error - as if I had planned to arrive 2 months before my booking for a laugh.... More 

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hotel4you, Manager at Novotel Koeln City, responded to this review

Dear brianokeeffe00, thank you for your stay in our hotel and shared your experience on this platform. You have booked a room via a Online Travel Agent for May 2015 with a special rate which is not changeable and not be canceled (GTM). On your arrival, our staff make you an special offer for your stay from 06.03. – 09.3.15.... More 

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