We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Hotel Koeln West

Hotel website
Horbeller Strasse 1, 50858 Cologne, North Rhine-Westphalia, Germany (Formerly Novotel)
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Mercure Hotel Koeln West
Professional photos View all
Browse nearby
Mercure Hotel Koeln West
Mercure Hotel Koeln West
Mercure Hotel Koeln West
Add Photo Write a Review

388 Reviews from our TripAdvisor Community

Traveler rating
    68
    176
    112
    23
    9
See reviews for
113
124
25
89
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (388)
  • Mar-May only
    (84)
  • Jun-Aug only
    (111)
  • Sep-Nov only
    (79)
  • Dec-Feb only
    (114)
All months
Derby, United Kingdom
Top Contributor
78 reviews 78 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed yesterday NEW

Easy to find with the SatNav, this was perfect for our overnight stop off on a long journey to southern Germany. Friendly and helpful staff, a very clean, comfortable room and good food in the restaurant. And then we discovered the hotel had a pool - kids in 7th Heaven. Excellent value - much better than hotels at a similar... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 1 week ago

The hotel was nice and tidy, the staff were friendly but the stay was let down by the little things. The bed was nice and comfortable but the pillows were as thick as a towel. The free wifi was virtually non existent, in fact I turned my wifi off and used my 4G data .The restaurant menu was very poor... More 

Was this review helpful? Yes
Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Hotel Cologne West. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. Please allow me though to give you some feedback to your comments. We have already started replacing the thinner pillows with new one. Within the next... More 

Travelers are raving about these Cologne hotels

Contributor
13 reviews 13 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

The Mercure hotel is clean and comfortable but has several elements that let it down. The hotel is based 20 mins away from the city and is situated along a busy road. The rooms are well equipped and clean with good reception staff. The restaurant has a poor choice of food that remained unchanged throughout our week long stay with... More 

Was this review helpful? Yes
Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Hotel Köln West. I am sorry that your experience did not meet your expectations completely; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Liege, Belgium
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is everything you'd expect from a chain hotel on the outskirts of a medium sized city: clean, well equipped and dull. On the negative side : It's too far from Köln to go without a car and the immediate vicinity is quite depressing (a lidl, a Dental clinic, ...). Three things saved the place: the location, close to... More 

Was this review helpful? Yes 1
Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Thank you very much for your positive comment and we are looking forward to welcoming you back at the Mercure Hotel Cologne West. More 

Bucharest, Romania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed April 21, 2015

Quiet, discretion, attention, welcome drinks, coffee machine in the room, late check-out, warm pool, safe parking, 10 min to city center. And, please, do not miss breakfast, it is amazing! Appreciations to all hotel team, especially to Daria! For sure we'll be back! Many thyanks, Family COSTIN

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Dear family Costin, We very much appreciate your comments regarding your stay at the Mercure Hotel Köln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Sheffield, United Kingdom
Top Contributor
55 reviews 55 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 1, 2015

We stayed for 4 nights over the recent half term. The hotel is about 20 mins away from the city centre and is well served by the trams from a stop a few minutes away. The room was of a good quality and had decent facilities. Wi fi at the hotel was also good. We had to ask for extra... More 

Was this review helpful? Yes 1
Higher Kinnerton, United Kingdom
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 26, 2015

I stayed here for 2 nights, pre-paid via Booking.com. I still had to pay local tax on check-out which I was not expecting (5%) but on rechecking later this was in the conditions of the booking which I unfortunately missed. The bedrooms have been refurbished in the last 12 to 18 months and so the furnishings are better than average.... More 

Was this review helpful? Yes
Brussels, Belgium
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 8, 2015

We decided to visit Koeln in december to view the christmas markets. The hotel is situated on the border of the city but you can easily reach the centre by tram. The hotel has a large parking space, the staff is very friendly en helpful. Our room was a standard room and seemed to be recently renovated, clean and modern.... More 

Was this review helpful? Yes 1
Ashby de la Zouch, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 29, 2014

We stay here at least once every year and every time the room has been backing hot, Not this time. All the other niggles we have previously had (for example, no connecting room) had been resolved. The check in was quick even though we arrived very late (due to blizzards in Germany) and the bar even provided us with a... More 

Was this review helpful? Yes
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 3, 2014

Stayed here with a large group of mates whilst on our football tour and we were all very satisfied with this hotel. The tram stop is about 5 minutes up the road which takes you into the centre of Cologne and runs until very late. Rooms are a decent size, very clean and the bathroom was actually very modern. Breakfast... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

93 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (74)
Viewed
Room/suite (22)
Viewed
Hotel & grounds (12)
Viewed
Bathroom (12)
Viewed
View from room (1)
Viewed
Pool/beach area (1)
Viewed
Other (26)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (5)
Viewed
Dining (4)
Viewed
Other (6)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay