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Mercure Hotel Koeln West

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Horbeller Strasse 1, 50858 Cologne, North Rhine-Westphalia, Germany (Formerly Novotel)
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1 room 1 guest
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Mercure Hotel Koeln West
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425 Reviews from our TripAdvisor Community

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Traveler rating
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    192
    120
    27
    9
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133
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We were visiting Cologne for the Gamescom exhibition.We chose this hotel as it was a reasonable price for two rooms and had leisure facilities eg gym and pool. The hotel is situated a fairly short tram journey from the city centre. This was fine in the day but we did have to wait a long time some evenings for a... More 

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Was this review helpful? Yes 1
Norwich
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here to break up the journey on the way home to England. The rooms were clean and practical and the pool was an added bonus. The service was generally good and our children were thrilled with the free animal toys they were given at checkout. The only downside was that the restaurant and bar were expensive. We ended... More 

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Bracknell, United Kingdom
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked this hotel for an overnight stop as it was conveniently en route to our holiday destination. Easy to find from the autobahn and plenty of parking. Had checked in on line, but still had to fill out the forms on arrival, so felt that this was a pointless exercise. The room was clean and spacious . There were tea/coffee... More 

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Gothenburg, Sweden
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here with wife and two kids on our way to France. The hotel is situated close to the Autobahn in an area with furniture stores, motels and gas stations. The room was spacious and very clean, the staff was friendly and the breakfast had a large selection and the quality was high. The hotel also has a swimmingpool, a... More 

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Aalborg, Denmark
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Had a stop for two nights on our trip from Southern France to Denmark. Considering the price it's a good hotel, but only tea in the rooms, no coffee(!). The pool is tiny, no clear signing warning that female/male are mixed after the room with lockers - and two doors were missing on the toilets in front of the fitness...... More 

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Southampton, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well placed hotel, clean and very helpful and friendly staff. The tram stop to get into the city centre is just round the corner so you don't have to use your car. The hotel car park costs €8 a day but the road outside is free!

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West Midlands, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I don't know what people mean when they question star ratings - these do not indicate quality, they indicate facilities on offer. The hotel provides everything you need except an iron, and in the case of our room no fridge. Another family member was on a different floor and had a fridge + other facilities. The room we stayed in... More 

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Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Hotel Köln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Holetown, Barbados
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked one of the privilege room special packages with parking and wifi and got a room on the 5th floor including bathrobes. The room was not particularly large, but the internet speed was good and it had a tea/coffee machine. Bathroom was modern, but small and the toilet in a strange location.

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Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Thank you for your positive feedback. We are looking forward to welcoming you back at the Mercure Hotel Cologne West. Kind regards, More 

London, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 10, 2015

Reasonable hotel but it attracts the wrong sort of crowd. The product is ok, the people who stay here are certainly not your usual four star guests. I'd strongly avoid using lastminute.com to book this or any other hotel for that matter. Between lm.com and the hotel I ended up having to pay twice for the booking. That said, the... More 

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Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Thank you very much for your comments regarding your stay at the Mercure Hotel Cologne West. Please accept our sincerest apologies for the inconvenience some of our guests have caused you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

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