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All 280 Cologne hotels

Mercure Hotel Koeln West

4.0 of 5 Hotel   |   Horbeller Strasse 1, 50858 Cologne, North Rhine-Westphalia, Germany (Formerly Novotel)
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Mercure Hotel Koeln West
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Ranked #64 of 280 Hotels in Cologne
A recent review
3 of 5 stars reviewed 4 weeks ago
Remy D Rotterdam, The Netherlands
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338 reviews from our community

Traveler rating
    56
    148
    104
    22
    8
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rotterdam, The Netherlands
Senior Contributor
46 reviews 46 reviews
38 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed one night for business. Free parking of coach, but small cars pay around 8 euro for one night. Limited coach acces, narrow street to manoeuvre around the hotel. If one car is parked wrong you get into trouble with moving the bus. This is my 15th Mercure hotel so far, but it is not in my top 5. The... More

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surrey
Contributor
16 reviews 16 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 1, 2014 via mobile

I have been coming to this hotel on business for close to 15 years and the service and rooms are very acceptable,roomy and clean with friendly staff. The breakfast is very good as is the restaurant and bar area with a nice buzzy atmosphere. Tonight I ate in the restaurant and asked for some tap water to accompany my meal... More

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Kungsbacka, Hallands Län, Sweden
Top Contributor
56 reviews 56 reviews
20 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 30, 2014

I stay here very often due to business close by. The rooms are spacy, good A/C and eve those facing the busy street are quiet (with the window closed). Room service is available and serve good quality. Restaurant is very good and serves excellent breakfast. Mistakes are made in this place, but they take very good care to correct and... More

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 15, 2014

I was preparing to go to bed when a stranger entered my hotel room. He had checked-in and was given a keycard to my room. The front desk made a typing mistake and he then entered my room. I had locked the room from inside and was shocked to find out that even that does stop someone with a room... More

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San Francisco, California
1 review
1 of 5 stars Reviewed August 7, 2014

I've emailed this hotel twice and have also sent a fax regarding changes I need to make to rooms before the guests arrive and no one is responding to me, The past 3 years have been extremely painful in dealing with German hotels for Gamescom.

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Bart V, Manager at Mercure Hotel Koeln West, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Hotel Köln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. If your request by e-mail or by fax still have not been answered, I would like to ask you to send me the... More

Senior Contributor
28 reviews 28 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 5, 2014

This hotel I like very much. The rooms are modern and colourful. Everything was clean and as it should be, as I've usually found in Germany. The helpfulness and friendliness of the staff was exceptional. Food is restaurant was good although some dishes were a little overpriced. The wi if was free. I will come again.

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London
Contributor
15 reviews 15 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 12, 2014 via mobile

My husband and I stayed for one night on our way down to Bavaria. Everything clean and room reasonably equipped although would have liked a proper cup (rather than flimsy paper one) for hot drinks. We ate in the bar as the restaurant was closed and were very pleasantly surprised by the quality of the food. Hope this bodes well... More

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Basel, Switzerland
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 2, 2014

Pros: Modern Hotel Comfortable Rooms Flat screen TV and Free Wifi Small pool - great for kids Friendly Staff Cons: Small Rooms, especially bathrooms Remote Location - if you are looking to explore the city, you are bit out of town. By train 20-25 minutes to city centre. Also, not too many restaurant choices in walking distance (outside of fast... More

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Additional Information about Mercure Hotel Koeln West

Address: Horbeller Strasse 1, 50858 Cologne, North Rhine-Westphalia, Germany (Formerly Novotel)
Location: Germany > North Rhine-Westphalia > Cologne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Koeln West 4*
Number of rooms: 191
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Also Known As:
Mercure Koeln West
Mercure Hotel Cologne

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