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All 281 Cologne hotels

Mercure Hotel Koeln West

4.0 of 5 Hotel   |   Horbeller Strasse 1, 50858 Cologne, North Rhine-Westphalia, Germany (Formerly Novotel)
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Ranked #77 of 281 hotels in Cologne
A recent review
5 of 5 stars reviewed 3 weeks ago
Nickthegreak
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318 people have reviewed this hotel

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I was preparing to go to bed when a stranger entered my hotel room. He had checked-in and was given a keycard to my room. The front desk made a typing mistake and he then entered my room. I had locked the room from inside and was shocked to find out that even that does stop someone with a room... More

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San Francisco, California
1 review
1 of 5 stars Reviewed 3 weeks ago

I've emailed this hotel twice and have also sent a fax regarding changes I need to make to rooms before the guests arrive and no one is responding to me, The past 3 years have been extremely painful in dealing with German hotels for Gamescom.

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Bart V, Manager at Mercure Hotel Koeln West, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Hotel Köln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. If your request by e-mail or by fax still have not been answered, I would like to ask you to send me the... More

Senior Contributor
28 reviews 28 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel I like very much. The rooms are modern and colourful. Everything was clean and as it should be, as I've usually found in Germany. The helpfulness and friendliness of the staff was exceptional. Food is restaurant was good although some dishes were a little overpriced. The wi if was free. I will come again.

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London
Contributor
15 reviews 15 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 12, 2014 via mobile

My husband and I stayed for one night on our way down to Bavaria. Everything clean and room reasonably equipped although would have liked a proper cup (rather than flimsy paper one) for hot drinks. We ate in the bar as the restaurant was closed and were very pleasantly surprised by the quality of the food. Hope this bodes well... More

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Basel, Switzerland
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 2, 2014

Pros: Modern Hotel Comfortable Rooms Flat screen TV and Free Wifi Small pool - great for kids Friendly Staff Cons: Small Rooms, especially bathrooms Remote Location - if you are looking to explore the city, you are bit out of town. By train 20-25 minutes to city centre. Also, not too many restaurant choices in walking distance (outside of fast... More

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Zwingenberg, Germany
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed April 27, 2014

I stayed here with my daughter, along with a friend with her 2 children. My room was fully equipped with Tea & coffee making facilities, while my friend had none. On requesting a kettle the front desk handed it over to us on our way out!! The hotel was clean, a basic chain hotel. Check in staff were too interested... More

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Balikpapan
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 24, 2014

Mercure Hotel Koeln West is one of the hotels during my European tour with my friends. The hotel is clean, and the food nice. The hotel prepared fried rice, very helpful for our Asian stomachs. Unfortunately the security system is not so good. My friend lost his bag (containing passports and money) when we're having breakfast. There's is no CCTV... More

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Antwerp, Belgium
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2014

My husband and I combined a trip to Koln with a 1-night stay at the Mercure hotel. Che k in was efficient and staff was really friendly and helpful. We stayed in room 441, clean and cosy, exectly what we expected. The bathroom was rather small, so when staying multiple nights with more than 1 person, I would consider asking... More

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Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Thank you very much for your comments regarding your stay at the Mercure Hotel Köln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

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Additional Information about Mercure Hotel Koeln West

Address: Horbeller Strasse 1, 50858 Cologne, North Rhine-Westphalia, Germany (Formerly Novotel)
Location: Germany > North Rhine-Westphalia > Cologne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Koeln West 4*
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Also Known As:
Mercure Koeln West
Mercure Hotel Cologne

68 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#13 Best Value Hotel in Cologne #32 Luxury Hotel in Cologne #77 Spa Hotel in Cologne
Hotel Class
Official Description (provided by the hotel)
Stay in our comfortable 4-star Mercure Hotel Koln West in the west of Cologne. It has great transport links and 191 rooms offering free WIFI and high-speed DSL. Enjoy our leisure facilities with pool and sauna. Our spacious events area offers conference rooms - some accessible by vehicle - and optional outside spaces, and can be put to many uses. It is 5.6 Miles to the main train station and 15.5 Miles to Cologne/Bonn airport. Reach us by car via the nearby A1 and A4 highways ... more   less 
Number of rooms
191

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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