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All 280 Cologne hotels

Mercure Hotel Koeln West

4.0 of 5 Hotel   |   Horbeller Strasse 1, 50858 Cologne, North Rhine-Westphalia, Germany (Formerly Novotel)
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Mercure Hotel Koeln West
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Ranked #68 of 280 Hotels in Cologne
A recent review
4 of 5 stars reviewed 2 weeks ago
Benj182 London, United Kingdom
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346 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here with a large group of mates whilst on our football tour and we were all very satisfied with this hotel. The tram stop is about 5 minutes up the road which takes you into the centre of Cologne and runs until very late. Rooms are a decent size, very clean and the bathroom was actually very modern. Breakfast... More 

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London, United Kingdom
15 reviews 15 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We transferred here, after staying in a terrible hotel in the centre of town, and were pleasantly surprised! Good range of amenities with a pool and leisure facilities as well as above average room décor. Nice staff and bar. Restaurant menu could be a bit better. Only a short tram ride from the centre.

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Rotterdam, The Netherlands
Senior Contributor
48 reviews 48 reviews
39 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 25, 2014

Stayed one night for business. Free parking of coach, but small cars pay around 8 euro for one night. Limited coach acces, narrow street to manoeuvre around the hotel. If one car is parked wrong you get into trouble with moving the bus. This is my 15th Mercure hotel so far, but it is not in my top 5. The... More 

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16 reviews 16 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 1, 2014 via mobile

I have been coming to this hotel on business for close to 15 years and the service and rooms are very acceptable,roomy and clean with friendly staff. The breakfast is very good as is the restaurant and bar area with a nice buzzy atmosphere. Tonight I ate in the restaurant and asked for some tap water to accompany my meal... More 

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Kungsbacka, Hallands Län, Sweden
Top Contributor
64 reviews 64 reviews
25 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 30, 2014

I stay here very often due to business close by. The rooms are spacy, good A/C and eve those facing the busy street are quiet (with the window closed). Room service is available and serve good quality. Restaurant is very good and serves excellent breakfast. Mistakes are made in this place, but they take very good care to correct and... More 

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Regensburg, Germany
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 15, 2014

I was preparing to go to bed when a stranger entered my hotel room. He had checked-in and was given a keycard to my room. The front desk made a typing mistake and he then entered my room. I had locked the room from inside and was shocked to find out that even that does stop someone with a room... More 

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San Francisco, California
1 review
1 of 5 stars Reviewed August 7, 2014

I've emailed this hotel twice and have also sent a fax regarding changes I need to make to rooms before the guests arrive and no one is responding to me, The past 3 years have been extremely painful in dealing with German hotels for Gamescom.

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Bart V, Manager at Mercure Hotel Koeln West, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Hotel Köln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. If your request by e-mail or by fax still have not been answered, I would like to ask you to send me the... More 

Senior Contributor
29 reviews 29 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 5, 2014

This hotel I like very much. The rooms are modern and colourful. Everything was clean and as it should be, as I've usually found in Germany. The helpfulness and friendliness of the staff was exceptional. Food is restaurant was good although some dishes were a little overpriced. The wi if was free. I will come again.

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Additional Information about Mercure Hotel Koeln West

Address: Horbeller Strasse 1, 50858 Cologne, North Rhine-Westphalia, Germany (Formerly Novotel)
Location: Germany > North Rhine-Westphalia > Cologne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Koeln West 4*
Number of rooms: 191
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Also Known As:
Mercure Koeln West
Mercure Hotel Cologne
Hotel Style:
#8 Best Value Hotel in Cologne
#30 Luxury Hotel in Cologne

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