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All 281 Cologne hotels

Mercure Hotel Koeln West

4.0 of 5 Hotel   |   Horbeller Strasse 1, 50858 Cologne, North Rhine-Westphalia, Germany (Formerly Novotel)
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Ranked #74 of 281 Hotels in Cologne
A recent review
5 of 5 stars reviewed yesterday
Michael E Kungsbacka, Hallands Län, Sweden
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326 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kungsbacka, Hallands Län, Sweden
Contributor
12 reviews 12 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

I stay here very often due to business close by. The rooms are spacy, good A/C and eve those facing the busy street are quiet (with the window closed). Room service is available and serve good quality. Restaurant is very good and serves excellent breakfast. Mistakes are made in this place, but they take very good care to correct and... More

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 15, 2014

I was preparing to go to bed when a stranger entered my hotel room. He had checked-in and was given a keycard to my room. The front desk made a typing mistake and he then entered my room. I had locked the room from inside and was shocked to find out that even that does stop someone with a room... More

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San Francisco, California
1 review
1 of 5 stars Reviewed August 7, 2014

I've emailed this hotel twice and have also sent a fax regarding changes I need to make to rooms before the guests arrive and no one is responding to me, The past 3 years have been extremely painful in dealing with German hotels for Gamescom.

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Bart V, Manager at Mercure Hotel Koeln West, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Hotel Köln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. If your request by e-mail or by fax still have not been answered, I would like to ask you to send me the... More

Senior Contributor
28 reviews 28 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 5, 2014

This hotel I like very much. The rooms are modern and colourful. Everything was clean and as it should be, as I've usually found in Germany. The helpfulness and friendliness of the staff was exceptional. Food is restaurant was good although some dishes were a little overpriced. The wi if was free. I will come again.

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London
Contributor
15 reviews 15 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 12, 2014 via mobile

My husband and I stayed for one night on our way down to Bavaria. Everything clean and room reasonably equipped although would have liked a proper cup (rather than flimsy paper one) for hot drinks. We ate in the bar as the restaurant was closed and were very pleasantly surprised by the quality of the food. Hope this bodes well... More

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Basel, Switzerland
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 2, 2014

Pros: Modern Hotel Comfortable Rooms Flat screen TV and Free Wifi Small pool - great for kids Friendly Staff Cons: Small Rooms, especially bathrooms Remote Location - if you are looking to explore the city, you are bit out of town. By train 20-25 minutes to city centre. Also, not too many restaurant choices in walking distance (outside of fast... More

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Zwingenberg, Germany
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed April 27, 2014

I stayed here with my daughter, along with a friend with her 2 children. My room was fully equipped with Tea & coffee making facilities, while my friend had none. On requesting a kettle the front desk handed it over to us on our way out!! The hotel was clean, a basic chain hotel. Check in staff were too interested... More

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Additional Information about Mercure Hotel Koeln West

Address: Horbeller Strasse 1, 50858 Cologne, North Rhine-Westphalia, Germany (Formerly Novotel)
Location: Germany > North Rhine-Westphalia > Cologne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Koeln West 4*
Number of rooms: 191
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Also Known As:
Mercure Koeln West
Mercure Hotel Cologne

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