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Mercure Hotel Koeln City Friesenstrasse

Friesenstrasse 44-48, 50670 Cologne, North Rhine-Westphalia, Germany
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1 room 1 adult
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Mercure Hotel Koeln City Friesenstrasse
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582 Reviews from our TripAdvisor Community

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Camberley, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel is great for the price. Clean rooms with all the basic amenities. Very good location, within walking distance to lots of shops, restaurants and pubs and only about a 20 minute walk to the Dom. The only slight disappointment was the price of breakfast - 19E for not a massive selection, but don't know if this was more expensive... More 

Helpful?
Thank Nualaaaa
Gold Coast, Australia
Level Contributor
66 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were happy with our choice of the Mercure for our 3 day stay in Cologne. The location was great for exploring Cologne on foot and only 20 minutes walk to the Cathedral. Our room was a good size with a comfortable bed, 2 chairs and a small table. The shower was good but was over a very deep bath... More 

Helpful?
Thank Robyn S
TomTroebs, Manager at Mercure Hotel Koeln City Friesenstrasse, responded to this review

Dear Robyn S., thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Melbourne, Australia
Level Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is in a handy location -about 20 minutes walk to the Cathedral via the main shopping areas. We were able to park our car in the next door car park with direct access to the reception area. Our rooms were clean, comfortable and nicely furnished. This is a fairly typical Mercure property so no surprises. It offered good... More 

Helpful?
Thank waitee
TomTroebs, Manager at Mercure Hotel Koeln City Friesenstrasse, responded to this review

Dear waittee, we very much appreciate your comments regarding your stay in out hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 4, 2016

Hotel is very well located near from main Köln sights. Rooms could be a little more modern but they are in perfect state of conditions. Accommodations have "enough" area in m² (not to big, not too small). Above all, you would like congrats Katharina Oymans and team (Front Office agent) for their cordiality and attention. I forgot a parcel at... More 

Helpful?
Thank Renato B
TomTroebs, Manager at Mercure Hotel Koeln City Friesenstrasse, responded to this review

Dear Renato B., thank you so much for your great feedback here at Tripadvisor. We are more than happy to see that you have had a pleasant stay with us. See you again in Cologne! With best regards from Cologne Tom P. Tröbs General Manager More 

Lille, France
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 30, 2015

We stayed here for 3 nights during Christmas. Mercure is business as usual. Clean rooms, clean bathrooms, friendly staff. The location was great for visiting the Christmas Markets and the other landmarks in Cologne. The bar is expensive and they have no vending machines. So I ended up paying 8 euros for a 1L bottle of water. That was kind... More 

Helpful?
Thank anogassis
TomTroebs, Manager at Mercure Hotel Koeln City Friesenstrasse, responded to this review

Dear anogassis, thank you for taking the time to tell us about your experience in our Mercure Hotel Köln City Friesenstraße. We apologies that you had the impression, that our bar is too expensive. Depending on your room category you will find a choice of drinks in the minibar, which is free of charges for all our guests. We appreciate... More 

London, United Kingdom
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed December 16, 2015

Look, I don't know if I was just having a bad trip or this hotel just does suck, but I did not have a good experience staying here. I stayed for one night to visit Cologne and its Christmas Markets. I checked in late on Tuesday night with a woman who was not very friendly nor very accommodating. When I... More 

Helpful?
Thank Kay Y
TomTroebs, Manager at Mercure Hotel Koeln City Friesenstrasse, responded to this review

Dear Kay Y., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Cologne, Germany
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 15, 2015

I stayed at this Mercure hotel for a week long training. First I was skeptical because it's really not the most modern place. BUT the age of the building is actually the only thing I can criticize.... If I needed to say anything negative. The staff was extremely helpful and polite, the food super-delicious and the location can't be better.... More 

Helpful?
Thank Elina G
TomTroebs, Manager at Mercure Hotel Koeln City Friesenstrasse, responded to this review

Dear Elina G, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. With best regards from cologne Tom P. Tröbs General Manaver More 

Tarxien, Malta
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 15, 2015 via mobile

It was our first experience of a Mercure hotel, and were very sadisfied. Well educated English speaking staff. What about breakfast? Perfect! Available till 11 am offering a great variety of foods. Clean rooms. Wifi rather weak if you login free. As other reviewers said, surrounding bars are noisy Friday and Saturday right untill 4 am. We knew about it.... More 

Helpful?
Thank MT579
TomTroebs, Manager at Mercure Hotel Koeln City Friesenstrasse, responded to this review

Dear MT579, thank you for your positive feedback and your stay in our hotel. We hope to see you again! With kind regards Tom P. Tröbs General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 15, 2015 via mobile

Stayed here for 3 nights to visit the Christmas markets. We went away with three other couples all four rooms were great very clean and comfortable beds. The staff were so helpful and friendly, the bar man in particular marko was fantastic! Breakfast every morning was fresh and hot I can not recommend this hotel enough!

Helpful?
Thank Raechel H
TomTroebs, Manager at Mercure Hotel Koeln City Friesenstrasse, responded to this review

Dear Raechel H, We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Antwerp, Belgium
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 13, 2015

The hotel's location is quite central, about 15 minutes walk from the train station if you know how to walk (tip: don't go through the main shopping streets, but head straight on with the exit of the station at your back). We stayed in room 601, the so-called Rosenmontags-Suite. We asked for a quiet room at the back of the... More 

Helpful?
Thank richard v
TomTroebs, Manager at Mercure Hotel Koeln City Friesenstrasse, responded to this review

Dear Mr. richard v. Thank you for taking the time to tell us about your experience in our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

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