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Hotel Mondial am Dom Cologne - MGallery Collection

5.0 of 5 Kurt-Hackenberg-Platz 1, 50667 Cologne, North Rhine-Westphalia, Germany (Formerly Sofitel )
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Hotel Mondial am Dom Cologne - MGallery Collection
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Hotel Mondial am Dom Cologne - MGallery Collection
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655 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kassel, Germany
Top Contributor
85 reviews 85 reviews
48 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This Hotel has a very nice location, between the Cathedral and the Rhine. However, both the room and the service at this Hotel was rather poor considering their prices. The only good news is that our room was ready, even though we arrived a bit before check-in time. Otherwise the staff at check could have been friendlier. The room was... More

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Madrid, Spain
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I was honestly disappointed in this 4* hotel, I was expecting more. They say free wifi but it might take an hour to get a connection so not free since if one pays one gets a decent connection. The room was clean, staff ok and the breakfast buffet was generous with a wide variety and generally good.

Was this review helpful? Yes 1
Vera_Mueller, Front Office Manager at Hotel Mondial am Dom Cologne - MGallery Collection, responded to this review

Dear jgbcnsp, thank you very much for your feedback on your stay with us. I am sorry the free WIFI did not work properly, the free and the Premium Wifi is using the same access. The difference is that Premium Wifi is unlimited, but for using whatts app, checking emails and social media the free Wifi is ok. If we... More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for one night only, great location, free wifi and the cathedral is on your doorstep... BUT Rooms are compact to say the least, bed okay although the pillow choice wasn't the greatest. View of a building and car park not the best but then again the walking space around the bed isn't that large so it was rather... More

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Vera_Mueller, Front Office Manager at Hotel Mondial am Dom Cologne - MGallery Collection, responded to this review

Dear kdy3r , thank you very much for your feedback on your stay with us. Yes, our Classic rooms are not the biggest ones, but you can certainly upgrade to one of the Deluxe rooms or Junior Suites we offer, few of these rooms have view to the Dom as well. So we would be happy to welcome you back... More

Essex, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 8, 2014

Great hotel, very helpful staff and especially great concierge, he arranged private cars instead of taxi's which were much better value for money and more convenient. The hotel is in the best possible location for christmas markets, two of the biggest are in walking distance, about 2 minutes, and the rest are easily accessible. Overall a fantastic experience, highly recommended!

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Vera_Mueller, Front Office Manager at Hotel Mondial am Dom Cologne - MGallery Collection, responded to this review

Dear Adam H, thank you very much for your feedback on your stay with us. As you mentioned the Christmas markets... we are looking forward to this great time of the year and are looking forward to seeing you in December. All the best Vera Mueller Front Office Manager More

Bucharest, Romania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 18, 2014 via mobile

Close to main attraction points (the Dome, shopping area, traditional Bear-Houses, good restaurants, a walk on the Rhine). The rooms look very good, clean, cozy. Good for a short, but also a long stay! It has great prices for a 5* hotel - or at least had this January! :)

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Vera_Mueller, Front Office Manager at Hotel Mondial am Dom Cologne - MGallery Collection, responded to this review

Dear deeaaxel, thank you very much for your feedback on your stay with us. We would be happy to welcome you back in the Mondial once you visit Cologne and its Kölsch again. Greetings from Cologne Vera Mueller Front Office Manager More

Warsaw, Poland
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 18, 2014

Ok, I admit, I always check accorhotels.com because of my gold status with them. This time was no different. I chose the MGallery Mondial due to its location and my experience with MGallery in Amsterdam and Bangkok. The check-in... unfriendly front desk agent assigned the worse room overlooking courtyard. I asked about a gold member upgrade and than it started.... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 4
Vera_Mueller, Front Office Manager at Hotel Mondial am Dom Cologne - MGallery Collection, responded to this review

Dear Michal M, thank you very much for your feedback on your stay with us. We are very sorry you obviously did not receive our usually good service. Please rest assured we take and already have taken appropriate measures regarding the service attitude and so regarding the treatment of our loyal LeClub members. Please accept our apologies for the inconveniences... More

Dusseldorf, Germany
Top Contributor
83 reviews 83 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 13, 2014

The location of this hotel stands out. It is smack bang in the city having a fantastic view of the cathedral and being very close to the river Rhine. I thought that the room I had, with a view to the cathedral, was too "compact" for a superior room. I was grateful in having a view of the cathedral though... More

Was this review helpful? Yes
Vera_Mueller, Front Office Manager at Hotel Mondial am Dom Cologne - MGallery Collection, responded to this review

Dear tototronic, thank you very much for your feedback on your stay with us. Yes, rooms in the Superior category are not bigger, but no smaller as well, as the Classic rooms. We offer with a room size of 14-16sm not the biggest rooms in town, but they are cosy decorated and yes, the Superior rooms offer a spectacular view... More

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Additional Information about Hotel Mondial am Dom Cologne - MGallery Collection

Address: Kurt-Hackenberg-Platz 1, 50667 Cologne, North Rhine-Westphalia, Germany (Formerly Sofitel )
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Mondial am Dom Cologne - MGallery Collection 5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Sofitel Cologne
Accor Cologne Mondial Am Dom
Cologne Sofitel

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