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Park Inn by Radisson Koeln City West

Innere Kanalstrasse 15, 50823 Cologne, North Rhine-Westphalia, Germany
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Park Inn by Radisson Koeln City West
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Park Inn by Radisson Koeln City West
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252 reviews from our community

Traveler rating
    43
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    71
    10
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Monaghan, Ireland
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here on business last week very nice clean hotel rooms are spacious and staff are friendly restaurant food is good but very little choice on the menu and the pricing is average drink is at city prices

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ParkInnTeam, Guest Relations Manager at Park Inn by Radisson Koeln City West, responded to this review

Dear Tripadvisor- User, Thank you for your selected words and the personal, positive feedback to our team and our service. We would be pleased if you would again consider our Park Inn Hotel when you plan your next business trip in Cologne. Kind regards, Your Park Inn Team More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 12, 2015

We stayed at this hotel for 3 nights from 26th February as we went to Cologne by coach to see Andre Rieu in a live concert. The hotel was excellent, the staff friendly and helpful. The buffet at breakfast was the best we have ever had in any country and the dinner buffets too excelled. Drinks were quite expensive (they... More 

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ParkInnTeam, Leiter Gästebetreuung at Park Inn by Radisson Koeln City West, responded to this review

Dear Rosemary, Thank you for your well selected words and the very personal, positive feedback to our team and our service. As you are a frequent guest, on your next stay in Cologne it would be a pleasure to see you again. Kind regards, Your Park Inn Team More 

Tehran Province, Iran
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 25, 2015

It's a good hotel in very quite place far from traffic and city noises. However you can access to public transportation very easy. Metro station is just around 200m far from hotel with access to lies 1 and 7 of koln. All stafs are very kind and rooms are clean. Just negative point is there is not any accessories in... More 

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ParkInnTeam, Leiter Gästebetreuung at Park Inn by Radisson Koeln City West, responded to this review

Dear Tripadvisor- User, Thank you for your well selected words and the very personal, positive feedback to our team and our service. We offer our guests shower gel, body lotion, toothbrushes, deodorant and other extras. You are welcome to notify our colleagues at the reception of your wishes at any time. This way we can guarantee to immediately make your... More 

1 review
5 of 5 stars Reviewed February 16, 2015

Everything was almost perfect. Breakfast was a bit overpriced but nice. Bathroom was outdated, we didn't like the shower curtain... Nice beds and very quiet. Staff was very kind and the food from room service was tasteful. Over all value for money!

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ParkInnTeam, Leiter Gästebetreuung at Park Inn by Radisson Koeln City West, responded to this review

Dear Benjamin, Many thanks for your kind words regarding our hotel. It is always the comments and criticisms of our guests which assist our thoughts and actions when reviewing the various service components of our hotel. We look forward to welcoming you back soon and remain, until then, Yours sincerely Park Inn Team More 

Bedford, United Kingdom
Contributor
20 reviews 20 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 3, 2015

A pleasant business hotel on the edge of the city centre. Room was superficially pleasant and functional but the carpet was badly marked and toilet pan stained. The soap dispenser in the bathroom was empty. The rooms were not well soundproofed and I could hear the traffic on the nearby roadThe bar and restaurant were both good and sensibly priced.... More 

Was this review helpful? Yes 1
ParkInnTeam, Leiter Gästebetreuung at Park Inn by Radisson Koeln City West, responded to this review

Dear Tripsadvisor- User, Thank you for your very personal, positive feedback to our team. It is always the comments of our guests which help us to review the various service components of our hotel and to adapt our actions and way of thinking to meet the changing general conditions should the need to do so arise. We would be pleased... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 3, 2015

This hotel was lovely and cheap for what we needed. We were staying in Cologne for one night to see a band at the Live Music Hall so we booked here to be between both there and the city centre. It was a bit further than we anticipated and walking was a bit of a pain but it was still... More 

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ParkInnTeam, Leiter Gästebetreuung at Park Inn by Radisson Koeln City West, responded to this review

Dear Tripadvisor- User, Many thanks for your kind words regarding our hotel. We are pleased to hear that you feel at home with us. Our hotel is 1km from the center to achieve this quickly and easily you can take the tram. The station is located 300m from the hotel. We hope that your next stay is thus even more... More 

Odiham, United Kingdom
Top Contributor
212 reviews 212 reviews
89 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed January 6, 2015

I stayed here on business in November with a group of colleagues. Since I last stayed I believe the reception service has improved with plenty of staff at busy times, and these working very efficiently. My room was good and the 'free' wifi is relatively good quality and accessible across the hotel. We had dinner in the restaurant and I... More 

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ParkInnTeam, Leiter Gästebetreuung at Park Inn by Radisson Koeln City West, responded to this review

Dear Mark R., First, we would like to thank you for your kind words and your score regarding our team and our hotel. It's nice to know that we have satisfiedour guests' expectations. In no way do we wish to diminish the complaint described by you or to dismiss it without investigating it. We have done so systematically. Naturally, we... More 

Belfast, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 4, 2015

This hotel is a little bit outside the main city but public transport links are very good from the airport to the hotel, you can travel from Bonn Airport to the hotel on your train ticket which lasts for 90 minutes. I struggled with directions when I arrived so I have decided to post up some advice on finding the... More 

Was this review helpful? Yes 1
ParkInnTeam, Leiter Gästebetreuung at Park Inn by Radisson Koeln City West, responded to this review

Dear Tripadvisor- User, Thank you for your positive feedback. It's nice to know that you feel comfortable in your favorite Cologne hotel and enjoy the personal service that our host team provides you. We wish you all best and hope to see you soon! Kind regards, Your Park Inn Team More 

Madrid, Spain
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 17, 2014

I've stayed at this hotel several times, am a Carlson Club member and to be honest, I don't know why I come back here. Last time I think. They just can't seem to get it right, and it's a shame because the installations are ok, it's just the staff, the lack of motivation and pride in their otherwise honorable work,... More 

Was this review helpful? Yes 1
ParkInnTeam, Guest Relations Manager at Park Inn by Radisson Koeln City West, responded to this review

Dear Tripadvisor- User, We very much regret that we were not able to make your stay at our hotel completely satisfactory. Our attitude towards service and life is "Yes I can!". 100% guest satisfaction is our goal! That is why we would be delighted if you could get in touch with us at the following e-mail address (customer-relations.koeln@proventhotels.com) and give... More 

Mississauga, Canada
Contributor
20 reviews 20 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 11, 2014 via mobile

We stayed at the Park Inn for two nights while in Cologne. It was delightful. The staff, rooms and service were second to none. They made you feel welcome for sure. The underground parking was nice and you have to check out the European Brunch Buffet. It was spectacular! Overall excellent, close to transit to downtown.

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ParkInnTeam, Guest Relations Manager at Park Inn by Radisson Koeln City West, responded to this review

Dear Blair F., Thank you for your very positive review. It was great fun to read! Our successful global hotel chain thrives on innovative feedback which is always inspiring us to break new ground. We hope to impress you again during your next stay in your Park Inn Cologne. Yours sincerely, Park Inn Team More 

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