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Hilton Cologne

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Marzellenstrasse 13-17, 50668 Cologne, North Rhine-Westphalia, Germany
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Hilton Cologne
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Hilton Cologne
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1,220 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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Contributor
18 reviews 18 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great hotel for a quick 24 hour trip to Cologne, Germany. A few min walk from train station- very convenient! Hotel is off the main square on a quiet street. Large, clean rooms - very standard "Hilton'" hotel. The only downside is no free wifi, you have to pay for it but they have it complimentary for use in the... More 

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Hilton_Cologne, Manager at Hilton Cologne, responded to this review

Dear TravelgirlLD, Greetings from Cologne! We are more than thank full for your great feedback on Tripadvisor. It is nice to see that you fully enjoyed your short stay at the Hilton Cologne and that you had a good time in Cologne. We are looking forward to welcome you back soon. Best regards, Your Hilton Cologne Team More 

Alexandria, VA
Contributor
20 reviews 20 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

The hotel is mere steps from the main cathedral and the main shopping area with tons of cafes and bars. The people there were very nice and relatively efficient, provided you aren't in a rush. The rooms were decent sized, but no minibar and the shower was not great. It took a lot of adjusting to get the height and... More 

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Hilton_Cologne, Guest Relation Supervisor at Hilton Cologne, responded to this review

Dear UrsulaK, thank you very much for recently staying at the Hilton Cologne. We are very happy to hear that you enjoyed the hotel's location at the city centre of Cologne with just a few walking minutes to all important sights and the historical centre of the city. It would be our pleasure to welcome you back for future visits... More 

MARKHAM
Top Contributor
323 reviews 323 reviews
54 hotel reviews
398 helpful votes 398 helpful votes
4 of 5 stars Reviewed 1 week ago

"Business" hotel means efficient, good location, pleasant. Not overly luxurious, but very good considering its downtown location in Cologne. Breakfasts are excellent and staff are very helpful. Just a short walk from the Hbf.

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Hilton_Cologne, Manager at Hilton Cologne, responded to this review

Dear GeorgeFMarkhamON, Greetings from the Dom city! Thank you very much for your nice feedback on Tripadvisor. It was our pleasure to have you with us and we are looking forward to your next visit. Best regards, Your Hilton Cologne Team More 

Sydney
Top Contributor
89 reviews 89 reviews
80 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

Another day, another Hilton which again, did not disappoint, Spent one night here on extended trip through Germany - the rooms, service, breakfast, and location were all very good. The staff were very attentive and cannot find any fault with our stay. Always a pleasure with Hilton.

Was this review helpful? Yes
Hilton_Cologne, Manager at Hilton Cologne, responded to this review

Dear amberlower, Sunny Greetings from Cologne! I am more than delighted to read your great review on Tripadvisor. With great pleasure I will share you comment with our entire Team. Thank you! We are looking forward to be your host again. Best regards, Katharina Scherff Guest Relation Manager More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Great location hotel. Nice rooms which were very clean. Staff was helpful too with any of our needs. Breakfast was expensive but it was very good. I would recommend this hotel just because of the location.

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Hilton_Cologne, Manager at Hilton Cologne, responded to this review

Dear Karel¬_VDW, Great Feedback! Thank you for your nice comment on Tripadvisor. We are happy to see that the Hilton Cologne was the right spot for your recent stay in Cologne. It would be our pleasure to welcome you back, hopefully soon. Kind regards, Your Hilton Cologne Team More 

Honolulu, Hawaii
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my go-to hotel in Cologne, located near the Dom (cathedral) and central train station. The breakfast buffet is the best I have had anywhere; absolutely loaded with a wide variety of hot and cold food. The rooms are comfortably outfitted with down comforters, wooden flooring and furnished in the Scandinavian style (read: Ikea). As a matter of fact,... More 

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Hilton_Cologne, Manager at Hilton Cologne, responded to this review

Dear LavaLegs, thank you very much for choosing the Hilton Cologne for your recent trip to Cologne. Your great Feedback on Tripadvisor is highly appreciated. We are more than pleased to read that you enjoyed your stay with us and that our location fully met your expectations. It would be our pleasure to be your host again. Best regards from... More 

Carrickmacross, Ireland
Contributor
11 reviews 11 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We contacted the hotel in advance, notifying them of our late flight arrival and requesting hypoallergenic bedding. Upon arriving at the hotel for check-in we encountered an extremely rude and unfriendly member of staff at the front desk, whom I believe was called Mandy. She appeared to have an attitude due to us not booking directly on hilton.com, rather booking... More 

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Hilton_Cologne, Manager at Hilton Cologne, responded to this review

Dear Jenn84, thank you very much for sharing your honest feedback with us. We highly appreciate your comment and take your concerns regarding the check in process very serious. We would like to sincerely apologize for these experiences, please be assured that this is surely not our Standard and not acceptable for us either. Our Front Desk Manager is already... More 

Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

The title sums it up. This hotel is all about the location. Just minutes from the DOM Cathedral and the train station. The old town where all the shopping are are also just 5 minutes away. The rooms are very good size with all the amenities that you can expect. The major problem for me which is also mentioned by... More 

Was this review helpful? Yes 1
Hilton_Cologne, Guest Relation Supervisor at Hilton Cologne, responded to this review

Dear MRT71, many thanks for recently staying at the Hilton Cologne. We are very pleased to receive your feedback regarding your stay with us on Tripadvisor. It is a pleasure to hear that you fully enjoyed your time here in Cologne. Please be assured that your comments regarding the internet charges will be forwarded to the hotel management for further... More 

Beirut, Lebanon
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We decided to stay at the Hilton mainly because it is a 5 star hotel with a prime location. It is in fact close to a lot of places that we wanted to visit, so there was no need to use public transportation. However, this is not what we'd expect from a 5 star hotel. The room was decent and... More 

Was this review helpful? Yes 1
Hilton_Cologne, Guest Relation Supervisor at Hilton Cologne, responded to this review

Dear Céline C, thank you very much for recently staying at the Hilton Cologne. We are very happy to receive your review on Tripadvisor. Please be assured that we take your feedback very seriously as it allows us to steadily improve our service as your host. Dear Céline C, the whole team would be very happy to welcome you back... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Imagine a quiet Sunday night in the hotel restaurant. At most 8 tables. Then fast forward 10 minutes without any offer of menu, water, bread, nothing. For a hotel charging several hundred a night during peak times this is shocking. Writing this from a chain restaurant that seems to want my money instead.

Was this review helpful? Yes 2
Hilton_Cologne, Guest Relation Supervisor at Hilton Cologne, responded to this review

Dear abc1239876, thank you very much for choosing the Hilton Cologne as your host. We really appreciate that you have taken the time to share your feedback on Tripadvisor and thereby letting us have an impression of your stay with us. I am concerned to hear about your negative experiences with our konrad Restaurant. Please be assured that our Restaurant... More 

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