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Mercure Hotel Severinshof Koeln City

Severinstrasse 199, 50676 Cologne, North Rhine-Westphalia, Germany
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Mercure Hotel Severinshof Koeln City
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Mercure Hotel Severinshof Koeln City
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730 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Newcastle upon Tyne, United Kingdom
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We enjoyed a 2 night stay at this hotel. The room was nice. Very clean. Excellent shower. The bed was comfortable. The corridors felt a bit tired though. Nice and quiet. The breakfast was nice and reasonable value. The location was good. 20 minutes easy walk to the city centre and 10 minutes to the river. 15 minutes to the... More 

Was this review helpful? Yes
A S, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review

Dear Guest, Thank you very much for your feedback concerning your stay in our hotel. We are very pleased that your stay had been to your satisfaction. Have a nice summer, we hope to see you soon. Your team from Mercure Hotel Severinhof Köln City More 

Leicester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Me and my boyfriend stayed at this hotel between 18th and 21st June 2015. We were in Cologne for the AC/DC concert. We picked this hotel from many on the Internet. I did some Trip Advisor research prior to booking. I was very impressed by the hotel, staff and location. The hotel was very clean and well kept. Some hotels... More 

Was this review helpful? Yes
A S, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review

Dear Guest, Thank you very much for your feedback concerning your stay in our hotel. We appreciate the time you have taken to write us. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. We hope that we soon have the opportunity of welcoming you again at our hotel.... More 

Ramsgate, United Kingdom
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for over a week. After an extremely bad experience of being told that the Hotel was not serving food because of a "system update" and being told that it was normal. Then as my room on the first floor, overlooking the square in the middle of the hotel - being woken up late at night/early in the morning... More 

Was this review helpful? Yes 1
A S, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review

Dear guest, Thank you very much for your feedback concerning your stay in our hotel.We sincerely regret that you have not been satisfied with our service during your stay in our hotel. Please apologize the inconvenience we caused regarding the "system update". Please rest assured that we have spoken to the concerning staffs and due actions were taken. Also we... More 

Eindhoven, The Netherlands
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Enjoyed our stay in Cologne. The rooms aren't the largest, but adequate, clean and comfortable. Very good location in the Old Town. Parking is a bit pricey at €15 per 24 hours, but the garage connects directly to the hotel which is convenient. Staff was very helpful. I needed some help setting up the room for a special occasion and... More 

Was this review helpful? Yes
A S, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review

Dear Guest, Thank you very much for your feedback concerning your stay in our hotel. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Have a nice weekend! Your Team from Mercure Hotel Severinshof Köln More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel is very nice. The location is ok. The staff is friendly but sometimes it looked like some of them are not very experienced. I used the sauna for example every day and according to hotel's rules I had to go to the reception every time to pick up a towel, a bathrobe, the slippers and the key from... More 

Was this review helpful? Yes
A S, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review

Dear Angie, Thank you very much for your feedback concerning your stay in our hotel. We are sorry about your problems with the sauna equipment and we will discuss with our front office team what we can do to serve our guest better in that case. We hope to see you soon again in out hotel. With kind regards. Your... More 

Salvador
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel location is very close to many stores. Very ease to walk to the main commercial street. We arrived earlier than check in time and were allowed to enter. The attendant was very gentle. Room and bathroom sizes are good, with usable wardrobe. Internet was free but speed was not the best.

Was this review helpful? Yes
A S, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review

Dear Ricardo, Thank you very much for you feedback concerning your stay in our hotel. We are very pleased that your stay had been to your satisfaction and look forward to welcome you again. Your team from Mercure Hotel Severinshof Köln City More 

Bangkok, Thailand
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed 3 nights in Mercure. The hotel was not in a bad location. It took 5 minutes walk to the city center and main area. However, there is Severinshof train station adjacent to the hotel, which is very convenient. For the hotel room. It was very clean and nice space for shower room with all basic bathroom facilities: shampoo,... More 

Was this review helpful? Yes
A S, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review

Dear Darianjo, Thank you very much for your feedback concerning your stay in our hotel. We are very pleased that your stay had been to your satisfaction. Kind regards, your team from Mercure Hotel Severinshof Köln City More 

Brixham
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 29, 2015

This hotel is a great place to be. All the usual facilities spotlessly clean with Friendly staff and the food was great. Thank you to all the staff who made our six day holiday a success. A small niggle is the supply of cardboard cups in the room for tea and coffee, we have paid for a four star hotel,... More 

Was this review helpful? Yes
A S, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review

Dear Guest, Thank you very much for your reply. We will forward your comments to our team and look forward to welcome you again in our hotel. We are really sorry about the city tax in Cologne, but we are not able to change this. Concerning the paper cups in the room, we will reflect this in our team. We... More 

Amsterdam, The Netherlands
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 17, 2015

The hotel is easy to find ( practically just walk straight from the cathedral) and only about a km walk from the cathedral. Rooms are clean, spacious and have all the necessary facilities. Breakfast was good, wifi works fine. There is a metro station right next to the hotel. There is also a supermarket at 2 minutes walking distance. The... More 

Was this review helpful? Yes
A S, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review

Dear guest, Thank you very much for your comments regarding your stay in our hotel. Your remark for the missing friendliness and politeness of our staffs on the front office desk have been noted. Please rest assured that we have spoken to the concerning staffs and due actions were taken. With kind regards. Your team from Mercure Hotel Severinshof Köln... More 

London, United Kingdom
Level Contributor
44 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 13, 2015

Better than I was expecting, all the basics covered, room good, wifi speed good, condition of the place smart and clean. Location good (no noise issues) with easy access to the center of town. Breakfast was a little over priced, but the good news is that there are so many restaurants close to the hotel you can eat out. As... More 

Was this review helpful? Yes
A S, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review

Dear Jonathan, Thank you very much for your comments regarding your stay in our hotel. We are very pleased that your stay had been to your satisfaction. With kind regards. Your team from Mercure Hotel Severinshof Köln City More 

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