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Mercure Hotel Severinshof Koeln City

Severinstrasse 199, 50676 Cologne, North Rhine-Westphalia, Germany
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Mercure Hotel Severinshof Koeln City
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746 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canberra, Australia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Booked by friends, for our overnight stop in Cologne. Good choice guys! Nice room, all facilities that you need. Quiet night sleep. Good 15 minutes walk into city centre or river area (Cruises). Happy to recommend this Mercure Hotel. Good breakfast as well.

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Bucharest, Romania
Level Contributor
70 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was there for 5 nights and the impression is that the hotel is perfect, super nice design in the rooms, enough space in the room and in the bathroom, the furniture is modern and very good. the room has an LCD tv, a fridge. The brakfast is super with a lot of different products. Location of the hotel is... More 

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Austin, Texas
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We had a great stay at the Mercure. Clean modern rooms. Complimentary drinks upon arrival. Great food in the restaurant. The coffee provided for the coffee maker in our room was incredible. All in all a fun time, friendly service, tight security (had to use the room key to use the elevator). When you leave the hotel, turn left to... More 

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Bangkok, Thailand
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Locating literally next to Severinshof station/stop has its pros and cons. Its great for business and Koel Messe is only 2 stops away, but I had a room overlooking the station and could hear trains coming and going all night although their windows are somewhat sound proof. However the hotel itself is kind of too far to travel by foot... More 

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A S, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review

Dear Guest, Thank you very much for your feedback concerning your stay in our hotel. We look forward to welcoming you again soon. With kind regards. Your Team from Mercure Hotel Severinshof Köln City More 

Newcastle upon Tyne, United Kingdom
Level Contributor
43 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We enjoyed a 2 night stay at this hotel. The room was nice. Very clean. Excellent shower. The bed was comfortable. The corridors felt a bit tired though. Nice and quiet. The breakfast was nice and reasonable value. The location was good. 20 minutes easy walk to the city centre and 10 minutes to the river. 15 minutes to the... More 

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A S, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review

Dear Guest, Thank you very much for your feedback concerning your stay in our hotel. We are very pleased that your stay had been to your satisfaction. Have a nice summer, we hope to see you soon. Your team from Mercure Hotel Severinhof Köln City More 

Leicester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 24, 2015

Me and my boyfriend stayed at this hotel between 18th and 21st June 2015. We were in Cologne for the AC/DC concert. We picked this hotel from many on the Internet. I did some Trip Advisor research prior to booking. I was very impressed by the hotel, staff and location. The hotel was very clean and well kept. Some hotels... More 

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A S, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review

Dear Guest, Thank you very much for your feedback concerning your stay in our hotel. We appreciate the time you have taken to write us. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. We hope that we soon have the opportunity of welcoming you again at our hotel.... More 

Ramsgate, United Kingdom
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed June 22, 2015

Stayed here for over a week. After an extremely bad experience of being told that the Hotel was not serving food because of a "system update" and being told that it was normal. Then as my room on the first floor, overlooking the square in the middle of the hotel - being woken up late at night/early in the morning... More 

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A S, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review

Dear guest, Thank you very much for your feedback concerning your stay in our hotel.We sincerely regret that you have not been satisfied with our service during your stay in our hotel. Please apologize the inconvenience we caused regarding the "system update". Please rest assured that we have spoken to the concerning staffs and due actions were taken. Also we... More 

Eindhoven, The Netherlands
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 17, 2015

Enjoyed our stay in Cologne. The rooms aren't the largest, but adequate, clean and comfortable. Very good location in the Old Town. Parking is a bit pricey at €15 per 24 hours, but the garage connects directly to the hotel which is convenient. Staff was very helpful. I needed some help setting up the room for a special occasion and... More 

Was this review helpful? Yes
A S, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review

Dear Guest, Thank you very much for your feedback concerning your stay in our hotel. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Have a nice weekend! Your Team from Mercure Hotel Severinshof Köln More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 15, 2015

The hotel is very nice. The location is ok. The staff is friendly but sometimes it looked like some of them are not very experienced. I used the sauna for example every day and according to hotel's rules I had to go to the reception every time to pick up a towel, a bathrobe, the slippers and the key from... More 

Was this review helpful? Yes
A S, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review

Dear Angie, Thank you very much for your feedback concerning your stay in our hotel. We are sorry about your problems with the sauna equipment and we will discuss with our front office team what we can do to serve our guest better in that case. We hope to see you soon again in out hotel. With kind regards. Your... More 

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