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Excelsior Hotel Ernst

5.0 of 5 Trankgasse 1 - 5 | 50667 Cologne, 50667 Cologne, North Rhine-Westphalia, Germany
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Excelsior Hotel Ernst
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744 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stopped here for one night and had a fantastic experience. We are accustomed to modern hotels, but the old fashioned luxury was a welcomed delight. A very grand hotel in every respect. Service was over the top. The only negative was that the carpet in our room needed replacement. The breakfast was amazing.

Was this review helpful? Yes
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Nelson D, First of all I would like to thank you for your stay at the Excelsior Hotel Ernst and we hope you had a safe journey back home. It is wonderful to read that you felt comfortable and warm welcomed during your visit and I would like to thank you for the advise regarding the carpet. Your feedback... More 

Ghent, Belgium
Contributor
15 reviews 15 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights during the Christmas holidays. The hotel has an excellent location, the staff was very friendly and helpful, the rooms were absolutely fantastic (unfortunately they forgot to take away filthy glasses from the day before and didn’t put new ones. Breakfast is also excellent, nothing could go wrong, we thought. On Christmas eve we had... More 

Was this review helpful? Yes 1
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Adalwulf B, Thank you for staying at the Excelsior Hotel Ernst. Regarding your review on Tripadvisor we answered you on a separate note and hope for your understanding. With best regards, Henning Matthiesen Managing Director More 

St. John's, NL
Contributor
12 reviews 12 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was perfect in every sense. The rooms, the decor, the service, the people. Everything is without a doubt 5 star. We had a one bedroom suite and it was beautiful. The beds were very comfortable - made you want to stay in bed all day. We booked in for the Christmas Goose Dinner and it was by far... More 

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ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear keetasmk, Thank you very much for staying at the Excelsior Hotel Ernst and for tkaing the time to write a review. We are delighted to read that you enjoyed your stay during Christmas and that we served the best goose to you! It will be my pleasure to forward your compliments to my Team. We are looking very much... More 

Auckland, New Zealand
Contributor
12 reviews 12 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We took the train from Amsterdam to Cologne. This beautiful hotel is just a couple of minutes walk away from the train station; so a great location for getting around and viewing other local towns. We had booked a one bedroom suite with cathedral view. The suite was really spacious with breathtaking views over the square & Cathedral. The view... More 

Was this review helpful? Yes 1
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Deliahla, Thank you very much for taking the time to share your impressions about your stay with us. We are very happy to read that you have been pleased with your room and our facilities and that you overall enjoyed your stay at the Excelsior Hotel Ernst. Although we regret that we could not meet your expectations regarding your... More 

London, United Kingdom
Top Contributor
161 reviews 161 reviews
54 hotel reviews
153 helpful votes 153 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just class from start to finish, rooms great, service great, breakfast great. Its just great. The decor is Art Deco, the service is great although one of the receptionists has a Teutonic accent and manor that makes him look very close to your typical English impersonation of a German. The staff could not have done enough from the maid to... More 

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ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Wildsnoopster, I would like to thank you, on behalf of the entire team, for your wonderful review on Tripadvisor. We do not take it for granted that our guests are taking the time to share their impressions with us and for that reason we really appreciate that you did. It is a pleasure for me to share your comment... More 

Brighton, United Kingdom
Contributor
16 reviews 16 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel deserves its name in every respect. It excels in service, friendliness and comfort. Rooms are beautiful, roomy and very modern. We all loved it. If we were ever going to visit Cologne again , this hotel will be the one we would stay at again. Thank you.

Was this review helpful? Yes 1
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear 00702, Thank you very much for your visit of the Excelsior Hotel Ernst. We really appreciate your wonderful comment and would also like to thank you for the compliments regarding our team. This means a huge motivation for all of us. We hope to welcome you back very soon and wish you all the best for 2015! With best... More 

New York City, New York
Top Contributor
111 reviews 111 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a grand old hotel, perfectly located just opposite the Cathedral in Cologne. I stayed there for business recently in the middle of the Xmas Market season and was impressed with the way in which everyone coped with the level of activity. All the staff were helpful and attentive, especially in the restaurant and bar, both of which were... More 

Was this review helpful? Yes 2
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Mike594, Thank you very much for staying with us and for taking the time to share your impressions with us. We are delighted that you enjoyed your visit of the Excelsior Hotel Ernst and that our staff made you feel welcome and well cared. Please inform our reservations department for your next stay, so we could take care about... More 

expat
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Hotel Excelsior Ernst sets the standard for 5* hotel service. I've stayed at many 5* properties (many don't deserve the ranking), but the Excelsior embodies true customer service; everyone from the doorman to the cleaning staff. I've also never felt more welcomed by front desk staff anywhere. Everyone is kind, considerate and attentive. Their goal is to make sure... More 

Was this review helpful? Yes 2
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear hillbillyexpat, Thank you very much for your wonderful and motivating review on Tripadvisor. You are definitly right with your estimate that we all are giving our very best to make our guests feel warmly welcome and "home away from home" at any time. Your generous rating and your compliments are making us very proud and gives us an enormous... More 

Cologne, Germany
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the best hotel. Great location. Fabulous food. Spacious room. Wonderful buffet breakfast with eggs cooked to order. Best of all the staff are warm, friendly, welcoming and sincere. We are here for christmas with the family so this time did not try the fabulous menu on offer.but last year we tried the afternoon tea which was superb. Thank... More 

Was this review helpful? Yes 2
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear duncan a, First of all I would like to thank you for returning to the Excelsior Hotel Ernst. It is a pleasure to read your review and your compliments about our staff. Everyone of them has a huge passion for their job and I am more than proud to have such a wonderful Team. We all are giving our... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Great location. My view was the dome which was beautiful. There was a Christmas market near my hotel. Wonderful and polite staff. Good breakfast, comfy and spacious rooms. Beautiful Xmas tree in the lobby. Perfect to be there during the holidays.

Was this review helpful? Yes 2
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear shantihoed, Thank you very much for your stay at the Excelsior Hotel Ernst and for your comments on Tripadvisor. We all are very pleased to read that we could fulfill your expactations and that you enjoyed our Christmas decoration and our Location next to the Christmas markets. We hope to welcome you back in our Hotel very soon and... More 

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Additional Information about Excelsior Hotel Ernst

Address: Trankgasse 1 - 5 | 50667 Cologne, 50667 Cologne, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 140
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Also Known As:
Excelsior Hotel Cologne
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Business Hotel in Cologne
#3 Family Hotel in Cologne

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