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Excelsior Hotel Ernst

#2 of 282 Hotels in Cologne
Certificate of Excellence
Hotel website
Trankgasse 1 - 5 | 50667 Cologne, 50667 Cologne, North Rhine-Westphalia, Germany
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Excelsior Hotel Ernst
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825 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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The Hague, The Netherlands
Level Contributor
53 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

When we decided to use our LHW club points for a free night at Excelsior Hotel Ernst, we thought we would be given one of the lesser rooms. Instead, the charming receptionist told us we had been given an upgrade to a Junior suite! And a very impressive suite it was, very large and comfortable. What's more: several presents ware... More 

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New York, New York, United States
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The Excelsior Ernst, right next to the Dom (Cathedral) and Hauptbahnhof, dates back to 1863, and has largewell equipped rooms, winding corridors, and first class service. The place exudes old fashioned elegance that may not appeal to younger travelers. For example, the breakfast buffet (not the best that I have had in Germany) is served in an elegant formal dining... More 

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london
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We just returned from three nights at the EHE and overall had a good stay. Great, central location next to the Dom, The staff were efficient and polite. Breakfast buffet had a good selection, fresh juice, lovely breads, eggs cooked to order etc. We enjoyed cocktails in the piano bar and afternoon tea, both excellent. The sauna, spa, gym area... More 

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Roermond
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a five star rated hotel, next to the Cologne Dom. It received several awards which are well deserved. Impeccable service, fine restaurant. Public rooms and guest rooms are very well equipped with fine materials. We had a room in the just renovated wing on the fourth floor. Really nice and not overcharged.p Probably one of the best if... More 

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excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Ursula2302, Thank you so much for your wonderful Review and of course for your stay with us. We are very proud and happy that you enjoyed your Cologne visit and it will be my pleasure to share your compliments with the entire team. We are looking very much forward to welcome you back soon and remain With warm regards,... More 

Melbourne, Australia
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently stayed in this wonderful historic hotel. It is located right next to Cologne Cathedral and about a 5 minute walk from the main train station. I was lucky enought to get a suite which was very large and nice and quiet. All the staff were very friendly and helpful and in all I found it very welcoming. I... More 

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excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear John S, Thank you very much for visiting the Excelsior Hotel Ernst and we hope you had a safe journey back home. We appreciate that you took the time to leave a comment on Tripadvisor. The feedback of our guests is one of the most important motivation for our daily endeavour and we are delighted to read that you... More 

Melbourne, Australia
Level Contributor
95 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is located right next to the train station and right across the street fro the Dom. The hotel staff are very friendly and helpful. Nothing was too much trouble. The rooms are a good size and the bathroom was large and practical. The hotel has a 24 hour repair service with Rimowa which is brilliant if you need... More 

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excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear ScottSpiral, Thank you very much for your visit and taking time to evaluate our hotel in this portal. We are glad to hear that you had a pleasant stay with us. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. Therefore we are especially... More 

Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Excelsior Hotel Ernst in Cologne gives you a convenient location, two steps from the railroad main station and from a huge comercial zone with plenty of options. Lots of good restaurants around, the fine restaurant in the Hotel is also a good option. And the best, it is at the side of the Cologne Cathedral, probably "the" place to... More 

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excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Mario G, Thank you for visiting the Excelsior Hotel Ernst and for taking the time to write a review of your stay on Tripadvisor. We are very proud and happy that you enjoyed your stay with us and that our location has convinced you. We hope to welcome you back very soon and we all are wishing you a... More 

Walnut Creek, California
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 26, 2015

First time visiting Cologne and glad I choose Excelsior Hotel Ernst. From the doorman (best ever) to the front desk, staff - excellent service. We had trouble finding the hotel and getting around to the front - the doorman was helpful in going around to corner to where we were temporarily parked and park the car for us in the... More 

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excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear KWggy, Thank you for very much for staying with us and for taking the time to comment on the Excelsior Hotel Ernst. Thank you as well for the compliments on our rooms and service philosophy. “Your individuality is our excellence” is lived by all of our staff and we aim for making your stay an unforgettable experience. It is... More 

1 review
5 of 5 stars Reviewed May 26, 2015

I'm not sure if this is the best hotel in Cologne or nor, mainly because it is the ONLY hotel we ever stay at. The staff is incredible, and speak great English which as an America traveler is really appreciated. Their recommendations are also great for dinner and sightseeing if you have time. The rooms are nice - modernized wit... More 

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excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Cagwdj, Thank you for your comment on the Excelsior Hotel Ernst and we hope your journey back home to the USA has been pleasant. It makes us proud that we could convince you with our service philosophy “Your individuality is our excellence”. To all our staff it is priority to make our guests feel at home as much as... More 

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