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All 281 Cologne hotels

Excelsior Hotel Ernst

5.0 of 5 Hotel   |   Trankgasse 1 - 5 | 50667 Cologne, 50667 Cologne, North Rhine-Westphalia, Germany (Altstadt-Nord)
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Ranked #3 of 281 Hotels in Cologne
A recent review
5 of 5 stars reviewed 4 days ago
SuziSkiC Louisville, Kentucky
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643 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Louisville, Kentucky
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We wrapped up our week long Euro trip after 5 nights in Amsterdam, in Colon @ the Excelsior Hotel. It was fabulous! Very classy with high end decor and updated bathrooms. The biggest plus was the location to the train station and the Cathedral. It is close to everything and anything you want to do and see in Colon. We... More

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Southampton
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is a few yards from the main railway station and across from the fabulous church. We had some minor issues at check in but the staff fixed the problem extremely efficiently. The service in the hotel is first class and all the public rooms are lovely. We were given a suit we assume because of the check in... More

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Leicester, United Kingdom
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has been one of my favorites this year. The hotel has some of the nicest and grandest rooms I've seen, and completely modern. All the rooms have electronic panels for lights, modern tablets and an advanced TV. The location is fantastic too and some of the rooms have a view of the incredible church. All the staff were... More

Was this review helpful? Yes 1
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Many previous reviews have rightly been critical of the charge for wifi - this has now been resolved and free wifi is provided by the hotel. This was an excellent hotel - location and service excellent, and had a charm lacking in many similar sized hotels. Touches such as the jogging maps of the local area and the complimentary minibar... More

Was this review helpful? Yes 2
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Louise D, Thank you very much for your generous rating and your feedback regarding your stay with us. We are delighted to read that you have been pleased with our service and quality and that you enjoyed your trip to Cologne. This means a wonderful motivation for the entire team and it would be our pleasure to welcome you... More

London, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent hotel located very close to the main station and Dom. You don't need a taxi just a few minutes walk. The front desk are excellent and you even get a tour of your room. Have a few problems with the door to my room and had to ask for help. Breakfast is wonderful with a large choice.It does cater... More

Was this review helpful? Yes 1
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Louisak3, Thank you for your visit of the Excelsior Hotel Ernst and for taking the time to share your impressions with us. It is a huge pleasure for me to inform you that we just implemented free wifi on all mobile Devices. We regret that you have had some problems with the door to your room and will check... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Welcoming atmospher / greeted by name, when checked / concierge, receptionist: professinal, assistive, friendly and caring / being accompanied to your ( LHW member privilege ) upgraded suite facing Cologne Cathedral , Blau-Gold-Haus, Cafe REICHARD .... wa dream for a guest being borne and raised in this metropolitan city with Roman ancestors. All furniture, duvets, carpets windows, bathroom with sep.... More

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ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Joerg S, I would like to thank you in the name of the entire team for your wonderful feedback regarding your stay with us. It is a huge pleasure for us that you are sharing this compliments with us and it makes us proud to read your impressions. Every employee of the Excelsior Hotel Ernst gives it's best everyday... More

Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a very nice, albeit aging, hotel convenient to the train station, cathedral, and other sights of Koln, including breweries if that's what you're looking for. The age of the hotel is a bit of the charm, but the air conditioning mostly does the trick and the bathroom is luxurious. Would definitely recommend this hotel for either a sightseeing... More

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ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Kathryn C, Thank you for visiting the Excelsior Hotel Ernst and for taking the time to leave a comment on Tripadvisor. We are delighted to read that you would recommend us and would like to thank you for your generous rating. Please be assured that we are taking your feedback very seriously and take it as a chance to... More

Birmingham, Alabama
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

"Excelsior" can be defined as 'superior'; for us, the term was the equivalent of 'perfection'! For me, every travel experience is determined by our interaction with "people" and the staff at The Excelsior exemplify - "customer service". From our welcome by Luciano at the train station to our greeting by Sabrina at check-in through our daily interactions with Concierge and... More

Was this review helpful? Yes 1
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear livs2eat, Thank you for your compliments regarding your stay and our Team. It will be a great pleasure for me to forward your compliments them. The entire Team is the heart and soul of our hotel and it is a huge motivation for us to know that our guests feel welcome and enjoying the Excelsior experience. We feel sorry... More

Sao Paulo, SP
Top Contributor
165 reviews 165 reviews
32 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location is great next to the main train station (200m) and front of the Cathedral. There are many pubs and restaurants in the neighborhood. The restaurant is very good. The room was very cozy and comfortable and I was quite satisfied overall. The bed was very comfortable albeit a bit small. THE WIFI WAS PAID AND DIDN'T WORK VERY... More

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ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear MarcosCaseiro, Thank you for visiting the Excelsior Hotel Ernst and for taking the time to leave a comment on Tripadvisor. We are delighted to read that you enjoyed your stay with us. Regarding you advise with the Internet I am pleased to inform you that we will provide WiFi free of charge for all mobile advices in the nearest... More

Istanbul, Turkey
Top Contributor
55 reviews 55 reviews
44 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location of Hotel Ernst is excellent and the restaurant and lobby are comfortable and elegant. The room was very cozy and comfortable and I was quite satisfied overall. The bed was very comfortable albeit a bit small. The only issues I had were that I arrived quite early and understandably the room wasn't ready. I waited a few hours... More

Was this review helpful? Yes
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear JLM235, Thank you very much for your comment regarding your stay with us in November 2013. We appreciate that you took the time to share your expressions with us and I would like to apologize for the inconveniences regarding the check-in time and the Internet. Please be assured that it was not our intention to defend orurself against your... More

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Additional Information about Excelsior Hotel Ernst

Address: Trankgasse 1 - 5 | 50667 Cologne, 50667 Cologne, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Excelsior Hotel Ernst 5*
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Also Known As:
Excelsior Hotel Cologne

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