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Excelsior Hotel Ernst

#2 of 281 Hotels in Cologne
Certificate of Excellence
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Trankgasse 1 - 5 | 50667 Cologne, 50667 Cologne, North Rhine-Westphalia, Germany
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Excelsior Hotel Ernst
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Excelsior Hotel Ernst
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781 reviews from our community

Traveler rating
    566
    149
    40
    23
    3
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127
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cologne, Germany
Top Contributor
51 reviews 51 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We very often recommend the Excelsior Ernst Hotel to our business partners visiting us due to its outstanding reputation, its usually impeccable and friendly service and its excellent location. This week, however, we had a very annoying experience at the piano bar. Our guest invited us for drinks and bar food, I was happy to find Ruinart champagne on the... More 

Was this review helpful? Yes 1
New Orleans, LA
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here during the recent FIBO 2015 conference using the American Express Platinum program which was a great value. Got an upgraded room and the service was spectacular. Location is right next to the train station and across from the Cathedral and accessible to the river and its quaint cafes, the museum and other locations. Staff was very kind and... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

They got it all right. We decided to spend Easter weekend in Cologne and booked the Excelsior Hotel Ernst mainly because it is a Leading Hotel of the World and its centric location right next to the Dome and the railway station. I was impressed with teh pre-arrival experience as much as with the hotel itself. When making the reservation,... More 

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Albufeira, Portugal
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Top quality. Everything was perfect. We had a wonderful stay and are glad that we had chosen the Excelsior Ernst Hotel. They were so kind to present a birthday cake for my wifes birthday.The location of the hotel is excellent right in the middle of everything interesting in this city.

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Stockholm, Sweden
Contributor
18 reviews 18 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The Excelsior Hotel Ernst is very charming, in a great location and with a wonderful restaurant. It has an old-world charm and the service was fantastic! I had forgotten my credit card in the cab that I arrived in and, within minutes, the staff were helping me and had tracked the cab and my card down. I also got a... More 

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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have never been more pleased with a hotel booking in my life. The excelsior brings my appreciation of hotel staff and hotel quality to a new level. At breakfast we arrived as a party of 9 (2 families) with 4 boys between 8 and 12 years old a teenage daughter and 4 adults, and we experienced a fantastic buffet... More 

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Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here as my husband was on work assignment. The reception staff could not have been more helpful throughout and service is impeccable: they arranged an extra bed for my daughter, choice of pillows types and bolsters, daily turn-down service, free (and replaced daily) mini-bar, free wifi and even a choice of newspapers in the morning. We had a... More 

Was this review helpful? Yes 2
Derbyshire, UK
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed March 12, 2015

Thank you to ALL the staff for a truly wonderful stay. Every member from reception, bar staff, waiters, doormen and cleaners were extremely friendly and courteous throughout or stay. Our room was extremely comfortable, clean and quiet with a view of the cathedral. The cocktails were a wonderful end to each day whilst listening to the pianist in the bar.... More 

Was this review helpful? Yes 1
Skillman, New Jersey
Contributor
18 reviews 18 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 11, 2015

I traveled from the US with a friend to visit our mutual friend in Cologne. The Hotel Excelsior Ernst was outstanding. It's a beautiful hotel, in a perfect location for sightseeing, shopping and walking or taking the subway anywhere. The rooms are beautiful and large, with all the amenities. The renovated rooms are a bit more and have luxurious decor.... More 

Was this review helpful? Yes 1
Luxembourg City, Luxembourg
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 7, 2015

Just a quick review - I stayed here in January with my sister. Thanks to her travel agent friend we were able to get a junior suite for a great price. The room was quite traditional, but had lots of space and very nice amenities. Super comfortable bed, amazing show and bath (oh, the bath!) Temperature control in the room... More 

Was this review helpful? Yes 1
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear MelissaBinNYC, Thank you so much for your wonderful compliments. Reading your review means a huge motivation to the entire Excelsior Hotel Ernst family and we are proud that you enjoyed your stay, your room, the staff and the breakfast. We hope to welcome you back very soon and remain With best regards, Henning Matthiesen Managing Director More 

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