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Excelsior Hotel Ernst

#2 of 281 Hotels in Cologne
Certificate of Excellence
Trankgasse 1 - 5 | 50667 Cologne, 50667 Cologne, North Rhine-Westphalia, Germany
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1 room 1 guest
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Excelsior Hotel Ernst
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875 Reviews from our TripAdvisor Community

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Traveler rating
    637
    167
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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Perth, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The Excelsior Hotel Ernst has to be one of the best hotels we have stayed in, overlooking the Cathedral and close to the railway station. The service and friendly staff made this hotel a joy to stay in.

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Surrey, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed at the excelsior whilst visiting the Christmas markets in cologne it was the perfect location as the largest market was right on our doorstep. We arrived early to leave our suitcases with the hotel staff who were very friendly. When we returned after doing an afternoons worth of Christmas shopping checking in was very quick... More 

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excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Tasha C, Thank you for your comment on the Excelsior Hotel Ernst. Thank you as well for the compliments on our rooms and service philosophy. “Your individuality is our excellence” is lived by all of our staff and we aim for making your stay an unforgettable experience. It is great to read that we could surprise you with our... More 

Dar es Salaam, Tanzania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Incredible stay for our 3rd wedding anniversary. Were surprised to be upgraded to a huge suite overlooking the dom. Julia (receptionist) and the rest of the staff were so genuinely friendly and helpful during out entire stay. One of the best hotel stays my wife and I have ever had.

Was this review helpful? Yes 1
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Mathias F, first of all I would like to thank you for taking time to share your positive impressions on tripadvisor and for these words of praise. We are delighted to read that you have been very pleased with our services and especially with Julia from our front office. It is great to hear that you were impressed about... More 

Utrecht, The Netherlands
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Cologne really centers round its landmark Dom cathedral, and the hotel is situated right besides it ... and also right besides the train station. Thus the advantage is that your holiday begins within minutes of arriving in this magnificent German city. Visit the Dom of course (we even got to attend a mid-day prayer with a visiting choir and also... More 

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excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Sanjay D, first of all we would like thank you for taking time to share your wonderful impressions about the Excelsior Hotel Ernst and Cologne with us on tripadivsor. It makes us proud that we could convince you with our service philosophy “Your individuality is our excellence”. To all our staff it is priority to make our guests feel... More 

New York City, New York
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything about the hotel was nearly perfect. It is located literally across the street from the breathtaking Cologne Cathedral and steps away from the train station. Amazing lobby! The service was great and the breakfast, which was served by a waiter wearing white gloves, was superb! The only thing that less impressive was the actual room we stayed in. It... More 

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excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Philonous, Thank you for taking the time to comment on the Excelsior Hotel Ernst. We are delighted to read that you have been pleased with our services and facilities. We regret that we could not reach all your expectations especially with the room facilities and sincerely hope you accept our apologies for the inconveniences caused. We take your feedback... More 

Enschede, The Netherlands
Level Contributor
70 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Location of the hotel is directly opposite the Dom cathedral, and could not be any closer to the city center. Upon arrival there was unfortunately nobody on the door to take luggage, but as we had little luggage that was no problem. Check in went smooth and fast, and faced no problems, reception staff was friendly but formal. We booked... More 

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excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear RobbertS, Thank you for taking the time to comment on the Excelsior Hotel Ernst. We are delighted to read that you have been pleased with our services and facilities. We regret that we could not reach all your expectations and sincerely hope you accept our apologies for the inconveniences caused. We take your feedback very seriously and will introduce... More 

Edmonton, Alberta
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

An absolutely beautiful, luxurious property. Attention to detail throughout, most certainly in the guestroom--closets/storage, nightly turn-down with snacks, complimentary minibar. Probably the most beautiful hotel I have ever stayed in. The bathroom was like out of a magazine--perfectly appointed and stunning (best hotel hairdryer ever). Beautiful gym facility with state of the art equipment. The bar is a true gem... More 

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excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Cheryl An, Thank you very much for taking your time to evaluate the Excelsior Hotel Ernst on Tripadvisor. It is our daily ambition to create a comfortable atmosphere for every guest each day anew; therefore we will take your honest comment in consideration concerning the fabric softener on the towels. We really hope to welcome you again at the... More 

Kaneohe Hawaii
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

To me, the best measure of service in a hotel is not fancy trappings or little extras (although those are nice), but how the staff responds when something does not meet expectations. In that respect, EHE receives high marks. Although the room we booked for 2 nights was well over 200 Euro, I also understood I was booking a low-end... More 

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Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotels staff and service far exceeded our expectations. We stayed in a classic double room, which has more amenities than the modern hotel we were in just days before. The rooms were very nice. The breakfast was outstanding. The staff were more than accommodating with our every need. If we return to Cologne again, it will be to this... More 

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Chad E, Thank you so much for this wonderful comment on Tripadvisor. The entire team is the heart and soul of the Excelsior Hotel Ernst and I am very proud that our daily endeavour of creating unforgettable moments for our guests has been reached within your stay. We would also like to thank you for your generous rating and... More 

Herzlia, Israel
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This an excellent hotel, location is probably the best but also the team of the hotel is great with high level of service. Room are ok in terms of size in terms of taste personally I didn't like so much but they are indeed comfortable to be in and beds are very comfortable.

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Noam W, Thank you very much for your visit and we hope you had a safe journey back home. We appreciate that you took the time to write a comment on Tripadvisor and would like to thank you for your compliments. Please be assured that we do offer a variety of different room types and styles and it would... More 

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