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All 283 Cologne hotels

Excelsior Hotel Ernst

5.0 of 5 Hotel   |   Trankgasse 1 - 5 | Domplatz, 50667 Cologne, North Rhine-Westphalia, Germany (Altstadt-Nord)
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Excelsior Hotel Ernst
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Ranked #2 of 283 hotels in Cologne
A recent review
4 of 5 stars reviewed 2 weeks ago
Shelane N Chicago, Illinois, United States
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Chicago, Illinois, United States
Top Contributor
63 reviews 63 reviews
51 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel's service and amenities are excellent, but the hotel itself remains a bit dark and rooms a little disappointing. Comfortable, yes, but if you are expecting a 'wow' experience, you might not get it. The restaurant is one of the top in town. If you want to be near the train station or the cathedral, you can't get any... More

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Senior Contributor
38 reviews 38 reviews
26 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Excelsior Hotel Ernst in November 2013 and we had a very beautiful deluxe room in the newly renovated block. The room was very big, we had a big dressing and a very comfortable King-Size Bed. The Bathroom was also great, we had a shower and directly behind it the bath. The bathroom wasn't huge, but fairly... More

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Frankfurt, Germany
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I had a business meeting coming up and needed a hotel in Cologne. Since I have been at the Excelsior Ernst before which was a very nice experience I told my PA to make a reservation at the hotel. We also needed a meeting room, so next to two single rooms (for each EUR 220) we also booked a small... More

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Belfast, United Kingdom
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Beautiful hotel. Comfortable bed. Spacious bedroom with a walk in wardrobe. Clean, modern and spacious bathroom. Breakfast delicious and very helpful staff. Very central, just 2 minutes walk to the train station. Hope I will stay there again.

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EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Smurf-DAWG, Thank you for your comment on the Excelsior Hotel Ernst. It makes us proud that we could convince you with our service philosophy “Your individuality is our excellence”. To all our staff it is priority to make our guests feel at home as much as possible and your feedback is a wonderful motivation for the entire team. We... More

Cologne
1 review
5 of 5 stars Reviewed March 14, 2014

Our room was large and roomy with great views. Everything we could want was there and it was very clean and comfortable. Staff in the hotel were helpful and friendly. Only disappointment was that the bar lacked character bug the drinks were lovely.

Review collected in partnership with Galahotels.com

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EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear William D, Thank you very much for your visit of the Excelsior Hotel Ernst and we hope you had a safe journey back home. We appreciate that you took the time to share your impressions with us via Tripadvisor. We are very glad to hear that you enjoyed your stay with us and would like to welcome you again... More

Hong Kong, China
Contributor
16 reviews 16 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 2, 2014

The Excelsior Hotel Ernst is quite a historical hotel; once you step into the lobby there is a traditional atmosphere that is enhanced by the old fittings. We stayed in a suite on the 4th floor, although the suite was quite dated, it was spacious and accommodating. As the original building was constructed in the Victorian era, not all the... More

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EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear 6starluxurytraveller, Thank you for your detailed and positive comment on the Excelsior Hotel Ernst and your advises regarding the rooms in our hotel. We are delighted to read that you have been pleased with our services and facilities. Your feedback is most encouraging in our quest for quality and highest standards of service. Please be assured that we take... More

Plymouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 27, 2014

Travelled with work and my wife as a reward for doing well, had a great time in Cologne and was well looked after by the staff, would have been nice to have had tea/Coffee available in the room, but the drinks in the minibar are complimentary which was a nice idea. Overall I would recommend the location, comfort and staff.

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EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Cornishrob, Thank you very much for your visit and that you took the time to share your expressions with us. We are glad to hear that you have been pleased with your stay and would like to thank you for your advise regarding a facility for making coffee and tea at the room. Please be assured that we will... More

Newcastle upon Tyne, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2014

This hotel is expensive and the Wifi is not cheap. That said we were treated fantastically by the staff amd the hotel is beautiful and perfectly maintained. The location is perfect for the trip to the Christmas market. We had a fantastic time and cannot find a fault with the hotel only positive comments. The free beer and drinks were... More

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EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Princeginge, Thank you very much for taking time to evaluate our hotel in this portal. We are glad to hear that you had a pleasant stay with us. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. Therefore we are especially happy about your... More

Perth, United Kingdom
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 19, 2014

First the pros, of which there are many:- The hotel is well situated just across the road from the Dom and the centre of Cologne. All of the staff were terrific and service was impeccable. The Concierge department were particularly helpful both via email prior to our stay and also during it. The building itself is magnificent and the rooms... More

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EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Phil G, Not long ago you were our guest at the Excelsior Hotel Ernst. We would like to thank you for taking time to asses our hotel. We are delighted to read that you have been pleased with our services and facilities. We regret that we could not reach all your expectations and sincerely hope you accept our apologies... More

Bucharest
Top Contributor
84 reviews 84 reviews
31 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed January 28, 2014

I am staying in this hotel once per year during the ISM fair and I am happy to be back here because the people are very friendly and the new renovated rooms are very comfortable and cosy.The rooms have excellent beds and very nice finishings. The breakfast offer is amazing, only good quality products and a lot of organic diary... More

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EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Meda_C, Thank you very much for taking time to evaluate our hotel in this portal. We are glad to hear that you had a pleasant stay with us. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. We are looking forward to welcoming you... More

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Additional Information about Excelsior Hotel Ernst

Also Known As:
Excelsior Hotel Cologne
Address: Trankgasse 1 - 5 | Domplatz, 50667 Cologne, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Business Hotel in Cologne
#3 Family Hotel in Cologne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Official Description (provided by the hotel):
Timeless elegance and tradition characterize the Excelsior Hotel Ernst and fascinate guests from all over the world. The exposed position, in the heart of the city and vis-à-vis to the Cologne Cathedral, makes it easily accessible from all directions. Nobel materials, valuable antiques and harmonic colors give each of the 142 rooms and suites its own character and individual charm and create a timeless home décor which invites you to linger. At our multiple award-winning gourmet restaurant, Hanse Stube, you will experience culinary magic moments. The motivated team creates innovative French cuisine with local influences, whose finesse is famous far beyond the city border.The name of the restaurant taku comes from Japanese and means House of hospitality. It is the first address for authentic East Asian delights. During the day, we offer coffee and tea specialties as well as patisserie and cakes at our Piano Bar. In the evening, the charming bar team will mix excellent cocktail classics and their own creations. Right next to the Hanse Stube, at our Riesling Lounge you can taste Riesling wines from all wine regions of Germany in a cozy atmosphere.13 elegant meeting rooms for up to 200 persons and exclusive Business Suites provide the perfect venue for demanding events at the historic ambience of the Excelsior Hotel Ernst. Business meetings and private events will find a representative frame. The Excelsior Hotel Ernst catering service offers culinary magic moments considering your wishes and ideas. After a hard day, you have the possibility to completely relax at the Excelsior Hotel Ernst Spa area. With state-of-the-art Fitness equipment you can advance your fitness or you can chill during a visit at the excellently equipped sauna and steam bath area. ... more   less 
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