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Excelsior Hotel Ernst

5.0 of 5 Trankgasse 1 - 5 | 50667 Cologne, 50667 Cologne, North Rhine-Westphalia, Germany
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Certificate of Excellence 2014
Excelsior Hotel Ernst
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758 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Top Contributor
58 reviews 58 reviews
25 hotel reviews
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I had just arrived in Cologne and needed to drop off our rental car at Europcar's main train station location. (We had a one-way rental and picked up the car in Antwerp, so had never seen the Cologne location. No map was provided and the address given did not compute with GPS.) After dropping off our luggage... More 

Was this review helpful? Yes 1
Windsor, United Kingdom
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for 3 nights for a birthday present for my mother and it exceeded expectations. Extra special customer engagement and service from every single member of staff, from doormen, concierge, reception staff, chamber staff and Bar staff. The room was ultra comfortable and extremely quiet. Spacious, spotless, very large, very comfortable beds and wonderful extras. Right next to... More 

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Dhahran, Saudi Arabia
Top Contributor
62 reviews 62 reviews
32 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed 5 nights. Location adjacent to Dom/Cathedral and one minute walk from train station. Rooms perfect: clean, decorated, nice bathrooms, furniture, etc. Nothing could be improved! Staff is courteous, professional, pleasant. Ate at both the Stube and the Michelin 1-star on premises. Both excellent.

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Caterham, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

This is the best hotel we have ever visited. The staff could not do enough for us. The junior suite we had was luxurious and scrupulously clean. The restaurant food (breakfast and dinner) was superb. The hotel is situated opposite the Cathedral and two minutes' walk from the railway station, a major travel hub. What more could you want? My... More 

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LONDON
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

The Ernst is a beautiful hotel right next to the Cathedral. In fact we were lucky enough to have a view of it from our room. The area around the cathedral is sadly a bit tacky with McDonalds and Kebab shops, however all of that is forgotten as soon as you enter the hotel. The staff are attentive and go... More 

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Doylestown, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Starting with our first greeting from Julia at the reception desk, the concierges, the bellmen, restaurant staff and housekeeping made a regular hotel stay into a fabulous experience. The service was outstanding, courteous and friendly. The room was wonderful and beautifully appointed.

Was this review helpful? Yes 1
Heidelberg, Germany
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I can't think of anything wrong with our experience. Check in was a breeze and even a bit early. Everybody was helpful. We returned to the hotel late night and I was able to quickly get a non feather pillow sent up. The rooms were fantastic. My bed was super comfortable. It was all excellent.

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Tonbridge, UK
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I was pleased to be staying the Excelsior Ernst following glowing review from my colleagues who had stayed there before and a s regular travel to Cologne I had been in the hotel before to visit the bar. This review is submitted late as I have recently returned to Cologne and the all together better experience I had at another... More 

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Gurgaon
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

i have been staying in this great location property for years and always enjoyed, this time too in Jan 15, except some issue with room availability even as late as 3.30 pm, and the type of room requested, which was taken care later promptly, rest of the stay has been pleasant as always! only one thing which is bit conncerning... More 

Was this review helpful? Yes 1
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear NaveenJain65, Thank you for visiting the Excelsior Hotel Rrnst and we hope you had a safe journey back home to Gurgaon. We are very happy to read that you are enjoying your stays with us since years and this is making us very proud. Regarding your feedback I am sorry to say that due to our structural conditions we... More 

Port Elizabeth, South Africa
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had the privilege of spending a night in this fine establishment. Everything worked and was in place! From reception to the relaxing lounge areas and dining room areas were tastefully decorated, made one feel relaxed and happy. One could not ask for a better base to explore the rest of what Cologne had to offer, including my favourite the... More 

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ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Jannes M, Thank you for your comment on the Excelsior Hotel Ernst. Thank you as well for the compliments on our rooms and service philosophy. “Your individuality is our excellence” is lived by all of our staff and we aim for making your stay an unforgettable experience. And so your compliments mean a huge motivation to all of us.... More 

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Additional Information about Excelsior Hotel Ernst

Address: Trankgasse 1 - 5 | 50667 Cologne, 50667 Cologne, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 140
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Also Known As:
Excelsior Hotel Cologne
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Business Hotel in Cologne
#3 Family Hotel in Cologne

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