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All 281 Cologne hotels

Excelsior Hotel Ernst

5.0 of 5 Hotel   |   Trankgasse 1 - 5 | 50667 Cologne, 50667 Cologne, North Rhine-Westphalia, Germany (Altstadt-Nord)
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Ranked #3 of 281 hotels in Cologne
A recent review
4 of 5 stars reviewed 4 days ago
Kathryn C Boston, Massachusetts
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633 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a very nice, albeit aging, hotel convenient to the train station, cathedral, and other sights of Koln, including breweries if that's what you're looking for. The age of the hotel is a bit of the charm, but the air conditioning mostly does the trick and the bathroom is luxurious. Would definitely recommend this hotel for either a sightseeing... More

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Birmingham, Alabama
Contributor
20 reviews 20 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

"Excelsior" can be defined as 'superior'; for us, the term was the equivalent of 'perfection'! For me, every travel experience is determined by our interaction with "people" and the staff at The Excelsior exemplify - "customer service". From our welcome by Luciano at the train station to our greeting by Sabrina at check-in through our daily interactions with Concierge and... More

Was this review helpful? Yes 1
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear livs2eat, Thank you for your compliments regarding your stay and our Team. It will be a great pleasure for me to forward your compliments them. The entire Team is the heart and soul of our hotel and it is a huge motivation for us to know that our guests feel welcome and enjoying the Excelsior experience. We feel sorry... More

Sao Paulo, SP
Top Contributor
164 reviews 164 reviews
32 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 1 week ago

The location is great next to the main train station (200m) and front of the Cathedral. There are many pubs and restaurants in the neighborhood. The restaurant is very good. The room was very cozy and comfortable and I was quite satisfied overall. The bed was very comfortable albeit a bit small. THE WIFI WAS PAID AND DIDN'T WORK VERY... More

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ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear MarcosCaseiro, Thank you for visiting the Excelsior Hotel Ernst and for taking the time to leave a comment on Tripadvisor. We are delighted to read that you enjoyed your stay with us. Regarding you advise with the Internet I am pleased to inform you that we will provide WiFi free of charge for all mobile advices in the nearest... More

Istanbul, Turkey
Top Contributor
55 reviews 55 reviews
44 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 1 week ago

The location of Hotel Ernst is excellent and the restaurant and lobby are comfortable and elegant. The room was very cozy and comfortable and I was quite satisfied overall. The bed was very comfortable albeit a bit small. The only issues I had were that I arrived quite early and understandably the room wasn't ready. I waited a few hours... More

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ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear JLM235, Thank you very much for your comment regarding your stay with us in November 2013. We appreciate that you took the time to share your expressions with us and I would like to apologize for the inconveniences regarding the check-in time and the Internet. Please be assured that it was not our intention to defend orurself against your... More

Ko Samui, Thailand
Top Contributor
191 reviews 191 reviews
169 hotel reviews
402 helpful votes 402 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Can only concur that this is a brilliantly located hotel with delightful staff. The restaurant Hans Stube was the best food we had in Germany (albeit this is not saying a lot). We were sad that the restaurant Taku was closed for the annual holiday (first couple of weeks in August) as the menu looked right up our street. Only... More

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ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Fleetcat, Thank you very much for visiting the Excelsior Hotel Ernst and for sharing your impressions with us. We are delighted to read that you enjoyed your stay with us and your visit of the Restaurant Hanse Stube. Regarding your advise of the wifi I would like to apologize for the inconveniences and assure you that we will check... More

New York City, New York
Top Contributor
104 reviews 104 reviews
27 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a huge old Grand Hotel that is kept in perfect condition. It is beautiful, elegant, and so big that it almost seems like a world of its own. The public staves, including the lobby and the hallways, are vast, and there are all sorts of sitting rooms al,mover the place. The bar is great for late night dining... More

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ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Stee E, Thank you for your generous rating and for taking the time to share your expressions with us. We are glad to read that you have been overall pleased with our service and quality. It is a pleasure to forward your wonderful comment to our entire team because it means a great motivation to all of them. We... More

Wigan, United Kingdom
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 5 weeks ago

A true 5 star hotel - impressive rooms, superb service and with a location second to none. The staff were attentive but not overbearing and it is a wonderful base to explore the city. We had a double room and it had everything you want ; the bed was really comfortable. We spent each night relaxing in the piano bar... More

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ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Cricketdad, First I would like to thank you for your stay at the Excelsior Hotel Ernst. We are glad that you took the time to give us a constructive feedback and for your generous rating. Please be assured that we are taking your feedback very seriously and take it as a chance to improve ourselves every day. It is... More

Perth, United Kingdom
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 26, 2014

Despite my last review's complaints about the WiFi we chose to stay here again because the Hotel itself is so good. The WiFi this time worked perfectly but is still chargeable which is a pet hate of mine in this day and age but to balance it out the minibar is free !! This really is a great Hotel. Perfectly... More

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ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Phil G, Thank you again for visiting the Excelsior Hotel Ernst and for sharing your expressions with us. Regarding your advice of the free WiFi I am pleased to inform you that we will implement a SuitePad in every room this year. This SuitePad is a kind of tablet PC and informs you and all guests about news of... More

Norway
Contributor
20 reviews 20 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 17, 2014

This is a real 5 star hotel in the heart of Cologne (only 1 min from the railway station (Köln Hb). Impeccable service, very nice room (and bed) and close to 'everything'. Cafe Reinhard acroos the road has a nice breakfast (if it's not included in your room). A dinner at the hotel restaurant (Hans Stube) is recommended.

Was this review helpful? Yes 1
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear EuropeanMan, Thank you for your comment regarding your stay. It will be a pleasure for me to forward your compliments to the entire team, because this means a wonderful incentive in our endeavour of creating unforgetable moments to our guests. So, thank you again and we are looking very much forward to your next stay with us. With warm... More

Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 16, 2014

Simply put, I loved this hotel. The service from check-in to check-out was first rate. The location, which is right across from the Koln Dom cannot be beat. The room was well appointed with large comfortable beds and a large modern bathroom. The breakfast buffet was one of the best I've experienced at a hotel, with a large selection. I... More

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ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear SquishyNJ, First of all I would like to thank you for visiting the Excelsior Hotel Ernst and for leaving a comment on Tripadvisor. The entire team is delighted to read that you have been pleased with your stay at our Hotel and that you will definitly visit us again at your next trip to Cologne. We are wishing you... More

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Additional Information about Excelsior Hotel Ernst

Address: Trankgasse 1 - 5 | 50667 Cologne, 50667 Cologne, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Excelsior Hotel Ernst 5*
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Also Known As:
Excelsior Hotel Cologne

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style
#2 Luxury Hotel in Cologne #2 Romantic Hotel in Cologne #3 Family Hotel in Cologne #3 Spa Hotel in Cologne #5 Business Hotel in Cologne
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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