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Excelsior Hotel Ernst

Travelers' Choice award winner
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Trankgasse 1 - 5 | 50667 Cologne, 50667 Cologne, North Rhine-Westphalia, Germany
1 room 1 adult
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Excelsior Hotel Ernst
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962 Reviews from our TripAdvisor Community

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Singapore, Singapore
Level Contributor
57 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

It's a great boutique hotel with unbeatable location next to the entrance of the landmark cathedral and meters from the railway station. Check in is fast and efficient. Lobby is small but welcoming. Staff is friendly. Rooms are large with even larger bathrooms. Quality amenities. Very clean and tidy, some small refurbishment was going on. F&B facilities are excellent. The... More 

Helpful?
Thank FrequentBizTraveler1
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for two nights over the weekend in one of the Grand Deluxe rooms. The room was luxurious and well laid-out with plenty of room including a large closet and a nice table and chairs. These are obviously new rooms and have modern lighting systems with controls in multiple places and very tasteful decor. We couldn't stop talking about... More 

Helpful?
Thank Darin L
Beverly Hills, California
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Located directly across street from the biggest cathedral in Europe, this wonderful hotel is an oasis in the hustle and bustle between the Cathedral and the Bahnhof. We were upgraded to a 1 bedroom suite, facing the back (avoiding the noise of the square), which made our stay even more delightful. The staff and security were top-notch the breakfast splendid;... More 

Helpful?
Thank ANSH90210
Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The location, right next to the cathedral is almost perfect during the day. At night the area seemed sketchy, I would not have expected this in Germany. The hotel was good, but definitely not five star, and definitely not what I was expecting given the room price. Service was unattentative, rooms small and outdated, and there were few amenities.

Helpful?
1 Thank CN_Singapore
Costa Mesa, California
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 3, 2016

But for the issue of Parties and Motel 6 (both of which can be easily avoided), my wife and I would regard the Excelsior as the best hotel we have ever experienced, even including those extraordinary properties in Africa. We stayed at the Excelsior for a week, ending on the first (i.e. 2 days ago), six nights in Deluxe rooms... More 

Helpful?
2 Thank Dean M
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Dean M, First of all I would like to thank you for staying with us and for taking the time to write such a detailed and honest feedback. We are delighted about your compliments regarding the breakfast buffet, including our coarsest bread, the room at the 'Hanse'- wing of our hotel and especially about our staff member. This is... More 

Chicago, Illinois
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 3, 2016

We were here between Christmas and New Year's, thus missing the Christmas markets. We loved our stay. First, it is very convenient to the train station. Second, we were thrilled with our room. We were entitled to an upgrade if available, and we ended up with a suite overlooking the Cathedral. When we arrived, the staff showed us two rooms:... More 

Helpful?
1 Thank CityMomChicago
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear CityMomChicago, Dear guest, Thank you very much for your positive comment on the Excelsior Hotel Ernst. It is great to read that we could surprise you not only with our excellent location next to the Cathedral and the fantastic view on the Cathedral but also with the WOW factor of our rooms. We are happy that you had such... More 

Switzerland
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed January 3, 2016 via mobile

Wonderful staff, super helpful with making dinner reservations for my client and I, very professional and kind staff. Rooms were simply outstanding, clean, large, amazing bathrooms and very quiet. Bed was so-so. Great location for Christmas markets and across from cathedral.

Helpful?
Thank Swissorio80
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Swissorio80, Thank you for your comment on the Excelsior Hotel Ernst. It is making us very proud that we could convince from our service and quality. To all our staff it is priority to make our guests feel at home as much as possible and that is why we go for the extra step. We are happy that you... More 

Leeds, United Kingdom
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed January 3, 2016 via mobile

Stayed for 2 nights special occasion in a superior traditional room on the 5th floor. Superb large room and bathroom (drains were a bit smelly). Very elegant, comfortable with all conveniences - free minibar, robes, ipad etc. Fabulous spa, modern, clean, quiet. Great gym with bikes etc and a free weights station. From being greeted by the concierge to being... More 

Helpful?
Thank jakkisr
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear jakkisr, The entire team of the Excelsior Hotel Ernst would like to thank you for this wonderful review. We are delighted and proud to read that you had a lovely weekend in Cologne and that also the atmosphere and the staff of our hotel took part of this. Your comment is a huge motivation to all of us, as... More 

Bath
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed January 1, 2016 via mobile

We went over for the Christmas markets and were fortunate enough to pick out 3 night stay in this hotel. The staff were excellent, the surrounding relaxing and of great quality. The breakfast was epic - something of a treat, but be sure to get involved. We couldn't believe we needed to book for breakfast but you'll see why. Also... More 

Helpful?
Thank CecilBath
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear CecilBath, Thank you so much for your wonderful comment on Tripadvisor. It has been my pleasure to share your positive feedback with my entire team as this is a huge motivation for our daily endeavour of creating unforgettable moments to our guests. We are delighted that you took the time to write this review as we do not take... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 1, 2016

Excellent hotel, superb location across from the Dom Cathedral in city center. Pedestrian Hohe Strasse main shopping street just a few yards away. The bells of the Dom not obtrusive as general sound proofing good. High quality service, excellent restaurant, salon lounge and bar with good food in all of them. Afternoon Tea available but booking advised. Rooms variable, some... More 

Helpful?
1 Thank John S
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear John S, Thank you very much for staying with us and we hope you had a safe journey back home. We are very happy to read that you mostly enjoyed your visit and would like to thank you in the name of the entire team for your compliments regarding the service, the restaurant and our Piano Bar. Nevertheless we... More 

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