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Excelsior Hotel Ernst

#2 of 282 Hotels in Cologne
Certificate of Excellence
Trankgasse 1 - 5 | 50667 Cologne, 50667 Cologne, North Rhine-Westphalia, Germany
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848 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Augustine, Florida
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We checked into the hotel, and the concierge and door man were so incredibly helpful and nice. Incredible A/C: was actually cold one night. The breakfast was wonderful and the view of the Cologne Cathedral is overwhelmingly magnificent.

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear creeksideJ, Thank you very much for visiting the Excelsior Hotel Ernst and we hope you had a safe journey back home to Florida. I would also like to thank you - on behalf of the entire team- for your wonderful compliments. It will be my please to pass on your great praise to our concierge and door man. We... More 

Parkland, Florida
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

If you ever get the chance to visit Cologne try your best to stay at the the Excelsior Ernst. From the moment you enter the hotel you will appreciate the elegance, grandeur, and great service. Its location couldn't be better just across the street from the Cathedral, main shops, Old town restaurants, and central train station. We accepted their offer... More 

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Sean D, Thank you very much for staying with us and for taking the time to share your feedback via Tripadvisor. We really appreciate that you took the time to write this comment and in the name of the entire team I would like to thank you for your compliments. We hope to welcome you back very soon and... More 

Roeselare, Belgium
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

We stayed at Hotel Ernst am Dom for two nights. We opted for the Grand Deluxe room but were upgraded to the Junior Suite. The experience was absolutely lovely. The employees are very friendly and the complimentary mini bar as well as sauna are welcome additions to your stay. If I need to visit Cologne again I will stay at... More 

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Jeutie, Thank you so much for your wonderful Feedback via Tripadvisor. The entire team is very grateful about your compliments regarding your stay with us. We all will take it as a motivation in our daily endeavour of creating unforgettable memories for our guests. We are looking very much forward to your next visit of Cologne and the Excelsior... More 

Hong Kong, China
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We have spent a very pleasure stay at ESR, the location is perfect. Very classy and cozy room big room. Free mini bar is a big treat! Special thanks to Patrick at concierage and housekeeping, they really did a great job! The gym room and sauna room are not big but good enough and nice.

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Irene C, Thank you for commenting the Excelsior Hotel Ernst on Tripadvisor. I am delighted to read that you have been pleased with our services and facilities and have forwarded your kind comments about Patrick to him. Your feedback is most encouraging in our quest for quality and highest standards of service. Looking forward to welcoming you again at... More 

Whitehaven, United Kingdom
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed in the beautiful Excelsior Hotel Ernst for 3 nights, on a room only basis, chose the hotel partially due to the reviews on here and the location. It was a 3 minute walk to the train station and a 30 second walk to the Dom. Requested a room with a view of the Dom and we got one, you... More 

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear barry h, Thank you for choosing the Excelsior Hotel Ernst and we hope you had a safe journey back home. We are very grateful that you took the time to write this review on Tripadvisor. Your compliments mean a huge motivation for our daily endeavour of creating memories for our guests and we also appreciate your honest feedback regarding... More 

Sydney, Australia
Level Contributor
69 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

We are at the day of a seven week trip around Scandinavia. Leaving Europe from Frankfurt in two days. As we make our way down through Germany we stopped in Cologne as we haven't previously visited the city. From the moment we stepped up to the door of the hotel we were made to feel like we were very special... More 

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Vicki A, Thank you for visiting the Excelsior Hotel Ernst and we hope you had a safe journey back home to Sydney. We really appreciate that you took the time to share your impressions about your stay with us and would like to assure you that we are taking your constructive critic very seriously. due to this you are... More 

Chicago
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This compact luxury hotel at the foot of the cathedral and seconds from the main train station is a no-brainer place to hang your hat on a visit to Cologne. We booked through Leading Hotels of the World as members of the Leader’s Club, and accordingly we were offered a host of benefits including a generous buffet breakfast and a... More 

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear MisterMary, Thank you so much for taking the time to write your detailed review on Tripadvisor. We are more than happy to hear that you enjoyed your first visit of Cologne and the Excelsior Hotel Ernst. Please be assured that we are taking your feedback very seriously and that we will discuss your advise regarding the service at breakfast... More 

Enschede, The Netherlands
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Room (great shower/bath), staff (attitude, service), parking, location, breakfast; it's really 5*. A cooling towel at the reception to start with, and cool bottles of water when checking out; simple gestures amidst greater luxury. Lot of quiet space in lobby. Classic though modern architecture. A pity to leave.

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear JNihom, First of all I would like to thank you for visiting the Excelsior Hotel Ernst and we hope you had a safe journey back home to Enschede. We are very glad to read that you enjoyed our "cool welcome" during the really hot days in Cologne and that you overall enjoyed staying with us. It will be my... More 

Surrey, United Kingdom
Level Contributor
138 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for Kolner Lichter, the hotel looked fabulous online and was even more fabulous in the flesh! Exceeding our expectations from the start. We arrived by train from Frankfurt and we were delighted to find the hotel located virtually beside the station and opposite the Dom. The welcome and the service was perfect - cheerful... More 

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Jacqueline S, Thank you so much for choosing the Excelsior Hotel Ernst as your hotel during the "Kölner Lichter". We are glad to hear that you had a pleasant stay with us. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. Therefore we are... More 

Mumbai (Bombay), India
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What an excellent location! Right around the corn fron the main rail station and opposite the Dome. The bell boy was waiting outside our rail coach On the railway station when we arrived in cologne. Took over our luggage and had umbrellas for us since it was raining. Lead Us to the hotel which was just a short walk. But... More 

Was this review helpful? Yes 1
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear laadli, We thank you for patronizing our hotel and hope you had a pleasant journey back home. We appreciate that you took the time to write a review on Tripadvisor and are delighted to read that you have been pleased with our services and facilities. Your feedback is most encouraging in our quest for quality and highest standards of... More 

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