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Excelsior Hotel Ernst

#2 of 281 Hotels in Cologne
Certificate of Excellence
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Trankgasse 1 - 5 | 50667 Cologne, 50667 Cologne, North Rhine-Westphalia, Germany
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Excelsior Hotel Ernst
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808 Reviews from our TripAdvisor Community

Traveler rating
    584
    154
    41
    25
    4
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130
318
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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English first
  • All months
    (808)
  • Mar-May only
    (191)
  • Jun-Aug only
    (181)
  • Sep-Nov only
    (198)
  • Dec-Feb only
    (238)
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Walnut Creek, California
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

First time visiting Cologne and glad I choose Excelsior Hotel Ernst. From the doorman (best ever) to the front desk, staff - excellent service. We had trouble finding the hotel and getting around to the front - the doorman was helpful in going around to corner to where we were temporarily parked and park the car for us in the... More 

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear KWggy, Thank you for very much for staying with us and for taking the time to comment on the Excelsior Hotel Ernst. Thank you as well for the compliments on our rooms and service philosophy. “Your individuality is our excellence” is lived by all of our staff and we aim for making your stay an unforgettable experience. It is... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

I'm not sure if this is the best hotel in Cologne or nor, mainly because it is the ONLY hotel we ever stay at. The staff is incredible, and speak great English which as an America traveler is really appreciated. Their recommendations are also great for dinner and sightseeing if you have time. The rooms are nice - modernized wit... More 

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Cagwdj, Thank you for your comment on the Excelsior Hotel Ernst and we hope your journey back home to the USA has been pleasant. It makes us proud that we could convince you with our service philosophy “Your individuality is our excellence”. To all our staff it is priority to make our guests feel at home as much as... More 

Brampton, Ontario
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel offers everything that you need for a centrally located, comfortable stay. Great in-room amenities, turn-down service and one of the best in-hotel lobby bars that you can find. The breakfast buffet is pricey - but worth it as the quality and selection are also good. All in all i'd recommend this hotel to anyone as you can not... More 

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear smondas, Thank you very much for visiting the Excelsior Hotel Ernst and we hope you had safe journey back home to Ontario. We appreciate that you took the time to write a comment on Tripadvisor and would like to thank you for your wonderful compliments. Please be assured that we will take your feedback as a chance to improve... More 

Hong Kong, China
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff at this hotel were marvelous & looked after us really well. The ambience of the hotel is old world & luxurious. The hotel is conveniently located over the road from the Cathedral and a couple of minutes from the railway station We drove there & the valet parking was ideal costing only an extra €6 to the self... More 

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excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear daniel169, We hope you had a safe journey back home to China. In the name of the entire team I would like to thank you for your wonderful comment on Tripadvisor. We all are very proud to read that you enjoyed your stay with us and that you are recommending the Excelsior Hotel Ernst. We are looking very much... More 

Manchester, United Kingdom
Top Contributor
159 reviews 159 reviews
29 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for one night on a business trip and although the room i stayed was adequate with all the facilities you expect along with a comfy bed..! it was in fact a bit tired in decor compared to the rest of the hotel which was fantastic, with excellent staff and service throughout. The hotel is situated in the... More 

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear DAVID H, Thank you for your comment on Tripadvisor and your generous rating. We are delighted that you enjoyed your stay with us and would like to assure you that we are taking your Feedback very seriously. Regarding the decor I am happy to inform you that we will finish the renovation of 21 rooms on the 14th June... More 

Tasmania
Top Contributor
102 reviews 102 reviews
47 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Excelsior Hotel oozes old world charm. It has a lovely position opposite the Cathedral. The shopping area and restaurants are all extremely close. Beds were so comfortable and the rooms were top class. Staff were lovely, from the reception to the house keeping. Attention to detail was excellent. I would love to stay here every time I visit Cologne.

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear ssshelley, Thank you so much for your wonderful comment on Tripadvisor and we hope that you had a safe journey back to Tasmania. Your compliments are a huge motivation for the entire team and it will be my pleasure to share them with everyone at the Excelsior Hotel Ernst. We hope you will visit us again very soon and... More 

Belfast, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I used to be a very regular visitor to Cologne and this was my first time back in a few years and having stayed in this hotel once before, I knew this is where I wanted to go back to again this time around. It was just as fantastic as I had remembered it from a few years ago -... More 

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear bennim21, Thank you very much for visiting the Excelsior Hotel Ernst and we hope you had a safe journey back home. We are delighted to read that you and your partner enjoyed your stay and that we have been able to make your partner's brithday that memorable. We hope to welcome you back very soon and wishing you a... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Pleasent room and hotel decor. Old fashioned keys make for a refreshing change to little plast if cards. Disappointed at the cost of WiFi. Hotel restaurant was good, but very expensive, 3 course meal for one should not cost €200.

Was this review helpful? Yes 2
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Leefrommanchester, Thank you for visiting the Excelsior Hotel Ernst and for taking the time to write a comment on Tripadvisor. Please be assured that we are taking your advises very seriously and take them as a Chance to improve ourself anytime. We hope to welcome you back one day and remain With best regrads, Henning Matthiesen Managing Director More 

Frankfurt, Germany
Top Contributor
146 reviews 146 reviews
36 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It went to Cologne as a weekend get away with my husband. We went during Germanys beautiful Christmas Market season. We took the train into town. The hotel is under a 5 minute walk from the train station. The hotel is also a 5 minute walk to the Christmas Market. Cologne has several Christmas markets but one of them is... More 

Was this review helpful? Yes
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Polishedfingers, I would like to thank you, on behalf of the entire team, for your wonderful review on Tripadvisor. We do not take it for granted that our guests are taking the time to share their impressions with us and for that reason we really appreciate that you did. This makes it all the more pleasant to read these... More 

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our first stay at the Excelsior Hotel Ernst. The look and feel of the Hotel mirrors to grand old hotels of the early 20th Century. For example, the concierge was an older, portly gent in a hotel uniform in tails, with crossed keys on his lapel. The rooms, while restored recently, still try to retain the "Olde" look... More 

Was this review helpful? Yes 1
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear needasinecure, Thank you very much for visiting the Excelsior Hotel Ernst and we hope you had a safe journey back home. We are delighted that you took the time to write a review and Tripadvisor and would also like you for your positive feedback. It will be my pleasure to share your compliments with my entire team as a... More 

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