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Pullman Cologne

#5 of 282 Hotels in Cologne
Certificate of Excellence
5.0 of 5
Hotel website
Helenenstrasse 14, 50667 Cologne, North Rhine-Westphalia, Germany (Formerly Sofitel Kongress Hotel Köln)
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Pullman Cologne
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Ranked #5 of 282 Hotels in Cologne
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
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1,226 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

My mum and I have stayed here on numerous occasions when visiting Köln. Whether you're coming for the Christmas markets, shopping or passing through on the train and need somewhere to stop this hotel is in a great location to suit all needs. It's less than ten minutes on foot to the train station and Christmas markets and really direct.... More 

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Adelaide, Australia
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 5 nights as a leisure travel couple in what appears to be largely a business hotel. Superior room on 10th floor had excellent views toward the Dom. Decor conservative, lots of brown timber, but excellent blackout curtains. Aircon in our room struggled, weak volume of air. Wifi free in rooms too, which is a big plus... More 

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Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear Sandpeg1970, thanks for your detailed feedback regarding your stay with us. We appreciate your comments about the reception staff, the room and location very much. So much more we are sorry that the bed couldn´t satisfy you at all. This morning the executive housekeeper and I discussed the fact concerning the smokers at the hotel entrance you have mentioned.... More 

Thessaloniki, Greece
6 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is a jewel in the heart of Cologne. We booked late and paid a premium price for our room, but I daresay it was worth it. We had a slightly larger room, which included a Nespresso machine (although I really shouldn't drink so much coffee!) and a shower with a "window" the room so you could get glorious... More 

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Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear melusina b, thanks a lot for sharing your experience with us on Tripadvisor. Me and the team are happy to read that you describe the Pullman Cologne as a "jewel in the heart of Cologne". We also appreciate your comments concerning our buffet breakfast. Thank you so much for this kind words. Yes, it is right that there is... More 

Antwerp, Belgium
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at Pullman for 1 night when visiting Cologne for a weekend, and it was a very enjoyable stay. The location of the hotel is very good: the main shopping streets are just a short walk away, as is the 'Belgian quarter' with nice restaurants (in the other direction, away from the center). The Cathedral and the river are... More 

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Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear Jrvsbn, thanks for sharing your Pullman Cologne experience on Tripadvisor. Me and the team are glad to read that you had an enjoyable stay with us. Wifi is free in the lobby as it is in the rooms. We hope to see you soon back in our hotel in Cologne. Kind regards and have a great summer! Sonja Pohl... More 

Manchester, United Kingdom
Level Contributor
93 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The Pullman is an easy 15 minute walk from the station - 10 if you hurry - so no need for a taxi unless it's raining. Sometimes hotel brands can be inconsistent - particularly in my experience Accor group brands - but in Cologne our Pullman experience was very similar to that in the Pullman London. We had all the... More 

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Sonja P, Sonja Pohl at Pullman Cologne, responded to this review

Dear Nottoogrumpy, greetings from Cologne to Manchester and thanks for your detailed feddback regarding your stay at the Pullman Cologne. It is absolutely nice to read that you had a good Pullman experience twice, London and Cologne, but we also want to apologize for the inconvenience you had due to the air condition for the first night. We look forward... More 

Istanbul, Turkey
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We are visiting Hotel Pullman Cologne every year ... That means that,we love this hotel , we feel comfortable so we never searched for another hotel in Cologne... This year, again we stayed 4 nights.. Friendly staff, perfect location; we were happy to be back... The only thing we noticed was; as the years passes, the hotel needs a renovation,... More 

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Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear ALEV , it is a pleasure for us to read that you "are happy to be back" and that you love our hotel. Thank you so much for your nice comment. So much more we are very sorry that your room hasn´t been cleaned as it should have been. Please accept our apologize for the inconvenience. Best regards to... More 

Sliema
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at this great hotel last week for a Yoga Conference, Overall was a great experience with excellent staff that are always available, hotel is central located just 5 minutes walk from main train station, The only thing that I would ask for the next time is a full access and a better service of WiFi as this was very... More 

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Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear Norman, me and the team are very proud to read your comment about your great stay with us. Thank you so much for taking the time and sharing your Pullman Cologne experience on Tripadvisor. The technical department is working on a still better WLAN, so you can assume to get a better connection for your next stay. Kind regards... More 

London, United Kingdom
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This is going to be a bit of a repeat of a what I wrote in 2011, but as I've now visited again four years on I reckoned it was worth another review. The hotel is still excellent in every way, but most importantly from my point of view it's quiet - no outside or internal noise, thus allowing a... More 

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Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear PhilipSeb, thanks for choosing the Pullman Cologne again after your first visit! We would also like to thank you for your detailed and nice feedback. It is a pleasure for us to satisfy our guests like you`ve experienced it. Hoping you will come back to Cologne and our hotel in the near future we would like to recommend to... More 

Derby, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 29, 2015

We stayed for a long weekend to in May, the hotel is nicely furnished in both the rooms and public areas. We had breakfast as part of a 3 night special deal which was very good with all the normal choices. The bar on the 12th floor is good for a late night drink overlooking the city, it is not... More 

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Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear Jyw029, we appreciate your feedback concerning your stay with us very much. Thank you for this! It is a pleasure for us to read that you have been satisfied with our offers. It`s correct that the bar on the 12th floor is not open each day. The opening times are from tuesday - saturday. We hope to welcoming you... More 

Drogheda, Ireland
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 28, 2015

Myself and husband are just back from 4 nights at the Pullman Cologne. Location is as said 10 minutes approx. from Dom and River Rhein. Located 5 mins stroll in different directions from the Documention Centre a must do in my opinion and the Kathy Kollowitz museum also in my opinion a must do. Cold breakfast was very good, plenty... More 

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Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear MpC94, we are very happy to read that you would recommend the Pullman Cologne to your friends if they are travelling to Cologne. Thanks a lot for this nice comment and you detailed feedback on Tripadvisor. We hope that not even your friends, but also you, will stay with us again! Best regards Sonja Pohl Training & Quality Manager More 

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