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Pullman Cologne

#5 of 282 Hotels in Cologne
Certificate of Excellence
5.0 of 5
Hotel website
Helenenstrasse 14, 50667 Cologne, North Rhine-Westphalia, Germany (Formerly Sofitel Kongress Hotel Köln)
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Pullman Cologne
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Ranked #5 of 282 Hotels in Cologne
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Alastair101 London, United Kingdom
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1,245 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed as a couple at the hotel, the staff were polite and helpful from check-in to checkout. Location was central and was a quick 10/15 minute walk to the Dom Cathedral and riverside restaurants/bars. Shops for getting drinks or snack was a 5 minute walk away. View from are room was excellent of the Cathedral and being a platinum member... More 

Was this review helpful? Yes 1
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We have visited Cologne for the second time now. Previously we chose a hotel close to the Dome, but now we stayed in Pullman and it was just great. The location could not be better for returning traveler as we were able to discover new and different places (non-turistic ones). We stayed in the room with balcony (9th floor) with... More 

Was this review helpful? Yes 2
Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear Mmmatesss, thank you for choosing the Pullman Cologne again for your second stay in Cologne. We appreciate your marvellous feedback and your nice words very much and will share it with the entire team. We already look forward to welcoming you back in the next year. If we can you assist you in any case, please do not hesitate... More 

Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

In general quite nice, breakfast was delightful and the bar downstairs made a very refreshing Pullman Lemonade. Here is a small list of the snags, however: - despite being a gold member of leclubaccor, we were not granted an upgrade even though there were rooms available - the standard rooms are pretty small, the bathrooms are even smaller. - as... More 

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Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear Andrew A, thanks for taking the time to give a feedback regarding your stay at the Pullman Cologne. First of all we want to apologize that you didn`t get the room upgrade as a gold member even though that the rooms were available. Concerning the bar upstairs: Many of our guests like the band display and the music, but... More 

Level Contributor
149 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Been in Cologne often, but this was the first time we stayed in Pullman. Located in the middle of the centre. Garage underneath the hotel (25,-/day...expensive) with enough free spaces. The whole hotel is very spacious, clean and comfortable. Staff is very friendly and polite. We had a room on the 6th floor with Dom-view. The breakfast buffet is really... More 

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Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear Dennis K, thanks for choosing the Pullman Cologne for the first time. It seems that this was a good choice for you and we really appreciate your nice words regarding your stay with us. We would love it to welcoming you back. If we can assist you preparing your next stay, please do not hesitate to contact us. Kind... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

My mum and I have stayed here on numerous occasions when visiting Köln. Whether you're coming for the Christmas markets, shopping or passing through on the train and need somewhere to stop this hotel is in a great location to suit all needs. It's less than ten minutes on foot to the train station and Christmas markets and really direct.... More 

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Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear Evelith, thank you so much for your really nice post! We are very proud to read that you and your mum love staying with us and I will share your comment with our team. Have you already planned your next trip to Cologne? Me and the team would be happy to assist you if you have any wishes or... More 

Adelaide, Australia
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 22, 2015

We stayed here for 5 nights as a leisure travel couple in what appears to be largely a business hotel. Superior room on 10th floor had excellent views toward the Dom. Decor conservative, lots of brown timber, but excellent blackout curtains. Aircon in our room struggled, weak volume of air. Wifi free in rooms too, which is a big plus... More 

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Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear Sandpeg1970, thanks for your detailed feedback regarding your stay with us. We appreciate your comments about the reception staff, the room and location very much. So much more we are sorry that the bed couldn´t satisfy you at all. This morning the executive housekeeper and I discussed the fact concerning the smokers at the hotel entrance you have mentioned.... More 

Thessaloniki, Greece
Level Contributor
6 reviews
5 of 5 stars Reviewed June 16, 2015

This hotel is a jewel in the heart of Cologne. We booked late and paid a premium price for our room, but I daresay it was worth it. We had a slightly larger room, which included a Nespresso machine (although I really shouldn't drink so much coffee!) and a shower with a "window" the room so you could get glorious... More 

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Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear melusina b, thanks a lot for sharing your experience with us on Tripadvisor. Me and the team are happy to read that you describe the Pullman Cologne as a "jewel in the heart of Cologne". We also appreciate your comments concerning our buffet breakfast. Thank you so much for this kind words. Yes, it is right that there is... More 

Antwerp, Belgium
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 15, 2015

We stayed at Pullman for 1 night when visiting Cologne for a weekend, and it was a very enjoyable stay. The location of the hotel is very good: the main shopping streets are just a short walk away, as is the 'Belgian quarter' with nice restaurants (in the other direction, away from the center). The Cathedral and the river are... More 

Was this review helpful? Yes
Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear Jrvsbn, thanks for sharing your Pullman Cologne experience on Tripadvisor. Me and the team are glad to read that you had an enjoyable stay with us. Wifi is free in the lobby as it is in the rooms. We hope to see you soon back in our hotel in Cologne. Kind regards and have a great summer! Sonja Pohl... More 

Manchester, United Kingdom
Level Contributor
93 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed June 15, 2015 via mobile

The Pullman is an easy 15 minute walk from the station - 10 if you hurry - so no need for a taxi unless it's raining. Sometimes hotel brands can be inconsistent - particularly in my experience Accor group brands - but in Cologne our Pullman experience was very similar to that in the Pullman London. We had all the... More 

Was this review helpful? Yes 1
Sonja P, Sonja Pohl at Pullman Cologne, responded to this review

Dear Nottoogrumpy, greetings from Cologne to Manchester and thanks for your detailed feddback regarding your stay at the Pullman Cologne. It is absolutely nice to read that you had a good Pullman experience twice, London and Cologne, but we also want to apologize for the inconvenience you had due to the air condition for the first night. We look forward... More 

Istanbul, Turkey
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 15, 2015

We are visiting Hotel Pullman Cologne every year ... That means that,we love this hotel , we feel comfortable so we never searched for another hotel in Cologne... This year, again we stayed 4 nights.. Friendly staff, perfect location; we were happy to be back... The only thing we noticed was; as the years passes, the hotel needs a renovation,... More 

Was this review helpful? Yes
Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear ALEV , it is a pleasure for us to read that you "are happy to be back" and that you love our hotel. Thank you so much for your nice comment. So much more we are very sorry that your room hasn´t been cleaned as it should have been. Please accept our apologize for the inconvenience. Best regards to... More 

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