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Pullman Cologne

#6 of 279 Hotels in Cologne
Certificate of Excellence
5.0 of 5
Hotel website
Helenenstrasse 14, 50667 Cologne, North Rhine-Westphalia, Germany (Formerly Sofitel Kongress Hotel Köln)
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Pullman Cologne
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1,408 Reviews from our TripAdvisor Community

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Binfield, United Kingdom
Level Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

3rd time here, get a high floor during carnival time!! A bit pricy but all the hotels seem to do this when an exhibition is on at the Koln Messe! Will book again for next ISM. Good Chinese restaurant on the opposite side of the road and a couple of Italians . Walk to centre of the town in 5... More 

Helpful?
Thank Dean1000
Horten
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have stayed in the hotel several times. This is a quiet hotel close to most attractions in Køln.(Cologne) The hotel has a nice bar, restaurant and the breakfast area in super. Last time I was here the Carneval season had started and the hotel hosted the event every night! A show you must see...

Helpful?
Thank Johnny C
Paris, France
1 review
4 of 5 stars Reviewed 1 week ago

very comfortable and well ssound proofed room, nice breakfast, but if you like calm, to avoid during carneval time, as this is the headquarter for carneval troops, meaning full activity until late night.. and queeing to check in check out as well as full parking..

Review collected in partnership with Accorhotels.com

Helpful?
Thank Nadette78
Brisbane, Australia
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed at the Pullman in November 2015. The Pullman staff have no clue about service. We found the staff to be quite rude at times which totally at odds with every other interaction we had on our month long German trip. Add to that the room was quite run down and the breakfasts extremely poor. The most surprising thing... More 

Helpful?
Thank Robert D
Liphook, United Kingdom
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for a weekend during November to go to the Christmas Markets. The markets were amazing and thoroughly enjoyed walking around Cologne finding all the different markets. The Hotel was lovely and looked newly refurbished in places. We had breakfast both mornings which was fantastic. The only problem was when we cam to check out we then found... More 

Helpful?
Thank sophiecope1
Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear sophiecope1, we are sorry to read that there has been a misunderstanding regarding your room rate in which the breakfast was not included. Usually our staff inform all guests about what is included in the rate when they book. We can understand that this misinformation has tainted your stay a little. But we would also like to thank you... More 

Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We only stayed for one night, but it was memorable. The staff was helpful and courteous. The restaurant, for both lunch and dinner were truly outstanding. The rooms were a little old-fashioned, but were certainly clean, comfortable, and a real joy. You could get lots of air from the huge windows in the rooms and the Pullman standards were all... More 

Helpful?
Thank Matthew S
Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear Matthew S, all people from Cologne would agree with you: One day in Cologne is too short:-)! Me and the team would also like to have you with us for a longer stay. It makes us proud to read that you had a memorable stay and that you can´t recommend us enough. Thank you for choosing the Pullman Cologne... More 

Paso Robles, California
Level Contributor
134 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here just one night as a stopover while taking the train from Berlin to Paris. We picked it because of the great reviews, the good location, and because management seemed to answer each reviewer and care about their customers. We were not disappointed at all! This is an amazing hotel! It is an easy 5-10 minute walk to... More 

Helpful?
Thank pasowine
Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear pasowine, I am very happy to read your kind words. Thank you so much for taking the time to give such a detailed and nice feedback! Yes, it´s right: we read every guest feedback, collect them and discuss them in meetings with the management team and the staff. So me and the team are very proud to read that... More 

Glasgow, United Kingdom
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed January 7, 2016

Pullman Cologne The hotel is located a short walk from the city centre (about 10 mins), even quicker by the taxi (who don’t seem to like speed limits or other cars being on the roads). Check in was quick and simple and was given an upgraded room (Accor Platinum) although it was unfortunately on the 4th floor with a view... More 

Helpful?
1 Thank CV76
Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear CV76, thank you for your honest and detailed feedback. We are delighted that your experience with us was good, especially with the shower, the ameneties and the breakfast. If you like to stay on a higher floor, please let us know. If availibilty is given we will prepare it. Me and the team are already looking forward to welcoming... More 

Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed January 4, 2016

We stayed at this hotel in December, just before Christmas. Overall, we had a great experience. Upon checking-in , I realized that the our hotel booking were mistakenly done for wrong dates. The staff at reception was extremely helpful with new bookings & accommodate us thought occupancy was very high(given holiday season). On top of it, they made the mini... More 

Helpful?
Thank Arun V
Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear Arun V, it is nice for us to read that the front office staff could help you with a new booking and that you had a pleasant stay with us. Thanks for choosing the Pullman Cologne and for your nice comment regarding the staff, the room and the two bars. We would be happy to welcoming you for another... More 

Windsor, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 3, 2016

The hotel is in a very good location. 2 minutes walking distance to shops on Ehrenstrasse, Breite Strasse. 5 minutes walking distance to Neumarkt and Mittelstrasse with nicer shops as well as Friesenstrasse / Friesenplatz, with nice small restaurants and pubs. Very safe area and easy to find. 5 minutes by cab to the Central Trainstation near the famous Cologne... More 

Helpful?
1 Thank Manuela_WI_ON
Sonja P, Training & Quality Manager at Pullman Cologne, responded to this review

Dear Manuela_WI_ON, thanks for giving a review concerning your stay at the Pullman Cologne. Yes, unfortunately the entrance of the parking garage is a little bit too small for large cars. When the hotel, and also the parking garage had been built, cars were much smaller than today. We hope that this fact (and also the smallness of your room)... More 

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