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art'otel cologne

4.0 of 5 Holzmarkt 4, 50676 Cologne, North Rhine-Westphalia, Germany
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art'otel cologne
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art'otel cologne
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466 reviews from our community

Traveler rating
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    82
    32
    16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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    (466)
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    (87)
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    (149)
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London, United Kingdom
1 review
3 of 5 stars Reviewed yesterday NEW

The hotel was crisp and modern inside- it was well furnished and all seemed well. Having read the other threads the stained carpets seems a common issue, as well as out ceiling wallpaper was peeling off. The TV in our room did not work, and neither did the sauna which was unwelcome. The bar staff seemed very nice and were... More

Was this review helpful? Yes
London, United Kingdom
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is about a 5-10 minute walk into the city center, which is fine as as the city is flat with no steep hills. The hotel is right on the Rhine, we paid an extra €10 a night on arrival to have a river view which is defanitely worth it. The river view rooms have a large glass door... More

Was this review helpful? Yes 2
PhilipSkitch, General Manager at art'otel cologne, responded to this review

Dear Reviewer, Thanks for your lovely review! Yes we try to empahsis quality in our food, and I am glad all was great for you. Cologne is a lovely flat city as you say, and the views form the Rhine facing windowas is unrivaled. I do hope you will come again soon. Regards, Philip More

England, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I was very disappointed in the hotel as a whole. Ultimately, as the title says the hotel has a lot of the fancy features sorted well - but they may have over looked some of the most basic elements to a good hotel! Problems: Sound proofing - they were doing various building work over the week I was staying at... More

Was this review helpful? Yes 1
PhilipSkitch, General Manager at art'otel cologne, responded to this review

Dear Reviewer, I am sorry if the recent rennovation caused you inconvenience. It has finished now apart from the new carpets which start in January 2015. That hopefully will be a silent affair, but crown the year long project. We have just replaced all the desks in the room, and soon a new desk chair will arrive probably making it... More

Sarasota, Florida
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Steps at the front door with no ramp for pulling luggage inside almost did me in, but the lugging was worth it. Extremely pleasant and efficient staff.... Interesting bar space. Comfortable room with incredible view....

Was this review helpful? Yes
PhilipSkitch, General Manager at art'otel cologne, responded to this review

Dear Reviewer, Thanks for your review, and I am glad that you understood our concept. We do actually have another entrance with a lift ramp and is mainly designed for wheel chairs, but would be fine for suitcases as well! I am glad all that sweating was worth it, but next time just ask reception and one of us will... More

Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed October 5, 2014

personally i expect a hotel to meet certain quality standards, so when i look at a review i want to know what is wrong with the place. this hotel would be perfect, big room, most of the staff very helpful, great bed, great shower. Clean room, big safe, clean halls, fast elevator and noise blocking windows. but i expect it... More

Was this review helpful? Yes
PhilipSkitch, General Manager at art'otel cologne, responded to this review

Dear Reviewer, Many thanks for your extensive feedback which is most appreciated. The internet has been upgraded at the beginning of October to a faster service. This is important because we have found particularly during Fairs many guests now connect to the FREE wifi with 3 devices, and expect them all to work equally. Obvioulsy bandwidth is an issue even... More

2 reviews
3 of 5 stars Reviewed October 5, 2014 via mobile

We chose to stay here for a romantic stay as we loved the idea of being in a art hotel. First impressions were great, fantastic room and great art work. Yes there were lots of stains on the carpets (and the bathroom walls) but we thought not to make a big deal of it. Unfortunately our first impression was swiftly... More

Was this review helpful? Yes
PhilipSkitch, General Manager at art'otel cologne, responded to this review

Dear Reviewer I am so sorry that your romantic experience was somewhat marred by the problems you enountered in the hotel. We are abut to change the white carpets, so I do appreciate that they get dirty pretty quickly, although I hasten to add I am sure most hotel carpets are worse than ours - its just that as ours... More

NJ, USA
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed September 18, 2014

Stayed here mid Sept for work for 2 nights. Like most others have pointed out the room carpet was really disgusting with big stains on it. Room was OK size but not designed properly. There was no place for the suitcase and there was a random chair and coffee table in the room. I understand the funky decor but it... More

Was this review helpful? Yes
PhilipSkitch, General Manager at art'otel cologne, responded to this review

Dear Reviewer, Thanks for your review. You will be delighted to learn all the carpets in the rooms and hallways are being changed before the end of the year to darker designs! The Network is also being upgraded as we have had issues with the speed due to the number of devices guests now connect as it is Free in... More

Canton, MI
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 16, 2014

This wad a nice hotel. Rooms were clean and the staff were nice and helpful. Parking is very strange. It's under the hotel with 1 way in and the same way out but the difficulty is turning the car around so you can get back out.

Was this review helpful? Yes
PhilipSkitch, General Manager at art'otel cologne, responded to this review

Dear Reviewer Thanks for the review. We also have an outside parking area that has a separate in and out. Unfortunately due to the construction of the hotel there wasn't the space to allow an exit separate from the entrance, and this is mainly because of floor defences from the Rhine. The doors are able to close in the event... More

Kuwait
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 4, 2014

we checked in and they gave us a room that smelled like dead bodies and had stains & burns on the carpet ... i called reception to change my room & he attempted to attack me with his fist & i pushed him out of the room & closed the door ... i will report it to the local police... More

Was this review helpful? Yes
PhilipSkitch, General Manager at art'otel cologne, responded to this review

Dear alkulaib, First of all, thank you for sharing your experience at our hotel and giving us the chance to comment on your stay. Furthermore, thank you very much for contacting us during your stay and giving us the opportunity to get things straight again. After the incident and our conversation in your room, I applied a substantial allowance to... More

Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 4, 2014

Nice hotel with a great service! I advise people to book room 502, you will the great view! It is near the river Rein and the Chocolate museum, and within 5 minutes walk your are in the old centre of Cologne. Inside the hotel there are a lot of beautiful paintings and there is a roof terrace where you can... More

Was this review helpful? Yes
PhilipSkitch, General Manager at art'otel cologne, responded to this review

Dear Reviewer Many thanks for the wonderful 5 star review. I am very glad you had a great time and we hope to see you again soon. Philip More

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Additional Information about art'otel cologne

Address: Holzmarkt 4, 50676 Cologne, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Cologne
Price Range (Based on Average Rates): $
Hotel Class:4 star — art'otel cologne 4*
Number of rooms: 218
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Also Known As:
Art`Otel Cologne Hotel Cologne

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