• TERRIBLE CUSTOMER SERVICE
• TERRIBLE ATTITUDE
• COMPLETELY UNHELPFUL
• UNFRIENDLY
• OVERBOOKED AND GAVE US SOMETHING COMPLETELY INCOMPATIBLE AND NO APOLOGY
We cycled from Frankfurt to Cologne and arrived late afternoon at the Domappartement reception building. We had telephoned 30 minutes previously as requested in the booking confirmation document.
Luckily it was quite close to the main station...
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