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Crowne Plaza Hotel Hannover

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Hinuberstrasse 6, 30175 Hannover, Lower Saxony, Germany
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Crowne Plaza Hotel Hannover
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179 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kettering, United Kingdom
Level Contributor
108 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed May 21, 2015

Lets start with the Good: fantastic guest room (we were in an "executive" room). Lots of great features, a huge TV to view in bed or the sitting area, good bathroom with two sinks. We drove and arrived early so found a good free car parking space outside the entrance. Now the Bad: a lacklustre welcome at reception. Actually far... More 

Was this review helpful? Yes 1
Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review

Dear Rick S., Thank you for staying at the Crowne Plaza® Hannover and for this detailed review of your recent stay. First of all, we are of course delighted to hear that you enjoyed our recently renovated room and our food and beverage offers throughout the day. Regarding the “bad” and the "ugly", I am very sorry that you found... More 

Richmond, Virginia
Level Contributor
97 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed May 18, 2015

I stayed 2 nights at this hotel recently and was generally happy with the service and the room. When I got into a taxi at the Hauptbahnhof, the driver was reluctant to drive me to the hotel as he said it was very close. It turned out that the hotel is not that close to the Hbf. I had to... More 

Was this review helpful? Yes
Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review

Dear ravi4travel, Thank you for visiting the Crowne Plaza® Hannover during your trip to Germany. We very much appreciate your comments on the overall quality of your room and the service quality we provide. Thank you also for the information on your experience with the taxi driver. We would certainly follow up on this with the taxi company, however, having... More 

Eugene, Oregon
Level Contributor
64 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed May 17, 2015

Decent place to stay. Well appointed lobby. Good breakfast although not cheap. Elevators are a bit run down. One wasn't working, floor buttons aren't illuminated properly. Shoe shine stations are on each floor but don't seem to have polish, I scratched my shoe using it. Room is nice, great shower. Occasional complimentary fruit or treat in your room. Staff was... More 

Was this review helpful? Yes
Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review

Dear RFA2249, Thank you reviewing your recent stay at the Crowne Plaza® Hannover during your trip to Germany. We appreciate your overall positive comments and thank you especially for pointing out that the shoe polishing machines are not operating properly. Your comment helps us to improve our service, so thank you especially for setting our focus on what sometimes appears... More 

Singapore
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 4, 2015

There are a lot better Crowne Plaza's. It was good, but meant to be excellent. Internet was free but very limited, Breakfast was of high quality but lunch and dinner which I had in the hotel several times were disappointing. Service by the front desk was not of help as it should have been. Pretty good location

Was this review helpful? Yes
Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review

Dear Benmilstein, Thank you for choosing the Crowne Plaza Hannvoer for your trip to Germany, and for sharing the impressions of your recent stay with us on tripadvisor.com. While we appreciate your compliments on the location of our hotel and the quality of our breakfast, we are very sorry to hear that you did not enjoy the quality of the... More 

Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 24, 2015

I made an innocent mistake, I booked 3 weeks of stay at this hotel using a flex market rate as opposed to my corporate rate. I had no idea this happened. During my entire stay at the hotel, management did not alert me to the fact that my rate is not the same as my other colleagues who stayed there... More 

Was this review helpful? Yes 2
Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review

Dear Andrew M, A hotel stay of three weeks is not actually an indication of the hotel quality which is reflected in your review. We can therefore only partially relate to this review. Nevertheless, we would have appreciated bringing eventual issues regarding service, cleanliness and the quality of your room to our attention during your rather long stay with us.... More 

Singapore, Singapore
Level Contributor
64 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed March 19, 2015

So checking in was a mixed experience, some of the staff were excellent and helpful, some decidedly not. Room was a disappointment, it was a room with a "bath" - perhaps if you were about 3 foot tall you could have a soak. The fitting for the show-head was broken so it kept falling out. The air-conditioning turned itself off... More 

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Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review

Dear IJKMan, Thank you for visiting the Crowne Plaza Hannover and for taking the time to review our hotel here on Tripadvisor. While we appreciate your favourable comments on the quality of our breakfast buffet and restaurant staff, we are very sorry having to acknowledge there was a number of issues that impaired your hotel stay. We especially understand that... More 

Forres, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 7, 2015

Stayed here for two nights, very nice room and conveniently located in City centre. It's within walking distance from the main central station and close to the local attractions. Very clean, staff were friendly, the gym was a bit on the small side but it does have a nice steam room and relaxation area. I would recommend going out in... More 

Was this review helpful? Yes
Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review

Dear Dieterjonentz, Thank you for choosing our hotel for your trip to Hannover and for recommending the Crowne Plaza Hannover on Tripadvisor. It’s great to hear that you enjoyed the hotel’s location and our fitness and relax facility. We look forward to welcoming you again soon. Until then, best regards, Dorothea Rosilius Assistant to General Manager More 

United Kingdom
Level Contributor
192 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 stars Reviewed March 2, 2015 via mobile

Stayed here for just one night enroute to another appointment. The rooms are wonderful, I was upgraded to a very nice newly refurbished room. Had some room in the bar which was excellent, and a few beers. Bar staff were great and worthy on comment. Nothing seemed a problem for any of the staff. Well done folks, you make this... More 

Was this review helpful? Yes
Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review

Dear Jeffswork, Thank you so much for this great review. We are delighted to read that you enjoyed every aspect of your recent stay with us. We particularly appreciate the compliments for our staff. They are our greatest asset and it is great to have their efforts recognized by our guests. Thank you for that! Sincerely yours, Dorothea Rosilius Assistant... More 

UK
Level Contributor
109 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed February 16, 2015

Good hotel. Convenient location, easy walk from railway station and quiet area. Nice, helpful staff, bar not cheap but not ridiculously priced unlike some hotels. Rooms nicely appointed but very very hot at all times: get a balcony room so you can open the balcony door to cool the room, the area is quiet enough to sleep with it open... More 

Was this review helpful? Yes
Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review

Dear TimBrooksbank, Thanks a lot for staying at the Crowne Plaza Hannover and for sharing your impressions with other travellers on tripadvisor. It's great to hear that you enjoyed our bar and the service provided by our friendly staff. The room temperature you described was actually a malfunction of the temperature control in your room which in the meantime has... More 

Horsens, Denmark
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed February 8, 2015

We stayed one night at this hotel. Very nice, large and comfortable room. Spectacular decoration and lighting. Quiet at night. Good bar and the restaurant seemed good as well. Didn't use the breakfast (20€ is too much) No complaints at all

Was this review helpful? Yes
Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review

Dear Jensen09, Thank you for choosing the Crowne Plaza Hannover for your trip to Hannover, and, of course for awarding us 5 stars on Tripadvisor. It's nice to hear that you particularly enjoyed the space and comfort of your room whichmade you sleep well - one of the key elements of a good hotel stay and one that we put... More 

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