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Sheraton Offenbach

4.0 of 5 Berliner Strasse 111 | Am Buesing Palais, 63065 Offenbach, Hesse, Germany
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Sheraton Offenbach
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Sheraton Offenbach
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232 reviews from our community

Traveler rating
    55
    114
    44
    14
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Top Contributor
54 reviews 54 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Advantages: Very near S Bahn (subway) so you can get in from the airport for Euro 4.55 not Euro 30-40 for a cab. (despite prior comment, not difficult to find from Offenbach Marketplatz station, though do check your map. Maybe /1/4 mile or less from station to door of hotel. Easy walk,even with luggage. Less expensive than staying in the... More 

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Demarest, NJ
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I stayed here from 1-14 to 1-17-2015. I was attending the Messa Fair for Textiles in Frankfurt. I tried to save a few dollars staying out side of Frankfurt as we all know when there is a show in town, it is really expensive. Hotel was 225 E per nigh. the train tool 40-50 minuets (valuable time). the cabs were... More 

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SheratonOffenbach, Personal Assistant to the General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear guest, Thank you very much for giving us a feedback about your last stay at the Sheraton Offenbach Hotel. We really do appreciate your time and your opinion. Unfortunately we could not fulfill all your expectations, what we definitely regret. We will discuss your feedback with the responsible department heads to improve as much as possible. Warmest regards from... More 

New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Really hard to find coming off the subway. So far out that you need to figure a round trip fare of 80 euro, extra...so maybe not worth it. Better off staying at the airport one since it has easy and safe train access. ***** Lousy neighborhood to walk around it at night*** besides, there's not much to do except the... More 

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SheratonOffenbach, Personal Assistant to the General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear Belle, I am really sad about your comment here on tripadvisor. It does not go together with Vanessa Witsch´s (Front Office Manager) impressions, when she spoke to you personal on your departure day. There seem to be a lot confusions which I would like to enlighten you about in the following: At first I am very sorry that it... More 

Guildford, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel 4 or 5 times and it is a welcoming experience. Although it bears the hallmarks of a big-chain hotel and pricing to match, e.g. extra for WiFi, extra for breakfast, there are some nice touches to it and I have always found the staff to be exemplary in their willingness to help. The nice... More 

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SheratonOffenbach, Personal Assistant to the General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear guest, Thank you for your nice words about our friendly staff, our hotel and area around us. It was a pleasure to read and to share it with the entire team. If there is anything else I can do to make your next stay even more comfortable, please let me know. We are looking forward to welcoming you back.... More 

San Jose
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have to admit, Offenbach is not really a destination where I would go if the Sheraton was not located here. It just has this "not nice" undertone to it. But let me assure you, the Sheraton here is great. The rooms are clean, not very modern looking but you feel comfy enough to walk around barefoot in your room... More 

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SheratonOffenbach, Personal Assitant to the General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear guest, Thank you very much for this lovely comment about the Sheraton Offenbach Hotel. We are very happy to met your expectations and that you felt welcome here. If there is a second chance to have you here, it would be pleasure to welcome you back. Warmest regards to San Jose, Leokadia Wellner Personal Asssitant to the General Manager... More 

Geneva, Switzerland
Top Contributor
181 reviews 181 reviews
130 hotel reviews
136 helpful votes 136 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nothing really special about this hotel, location is convenient and service is efficient. On the minus side, our room was a bit small, the "large" bed is in two parts and there are small things like the need for an extra key in order to access the spa area, the lack of free wifi in the room (but there are... More 

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SheratonOffenbach, Personal Assistant to the General Manager and Human Ressources at Sheraton Offenbach, responded to this review

Dear guest, Thank you very much for taking the time of sharing your opinion about your stay at Sheraton Offenbach Hotel. Your time and your opinion are highly appreciate. I was delighted to read your good scores, but I am very sorry that we have not been able to meet your expectations in every detail. I will discuss all the... More 

Sydney, Australia
Top Contributor
116 reviews 116 reviews
21 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

My wife and I were put up here by Lufthansa as a result of significant delays in our flight out of Frankfurt. We'd spent 12 frustrating hours trying to get from Salzburg to Paris via Frankfurt and were pleasantly surprised by the service ethic of the front office crew on our arrival at 11pm. The staff had just had an... More 

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Wellesbourne Hastings, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2014

My Partner and myself stayed here for three nights it has a good location near to Offenbach which is a five minute walk and value for money , hotel staff were friendly and helpful. Hope to return in the future.

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SheratonOffenbach, Personal Assistant to the General Manager at Sheraton Offenbach, responded to this review

Dear Guest, Thank you very much for taking the time to share your impressions. We were delighted to read that you enjoyed your stay. We appreciate any kind of feedback from our valued guests, as it inspires and motivates us to maintain the high level of service we aim to provide. I look forward to the pleasure of welcoming you... More 

Brussels, Belgium
Top Contributor
97 reviews 97 reviews
56 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 20, 2014

I came back to the Sheraton after a two year break. I was happy to enjoy the hotel as I did before. The room was clean and functional although the decor was not a breath-taking. A wifi connection worked flawlessly. I rediscovered the bar which offers a number of very nice evening cocktails (regretfully, a bit steeply priced). The breakfast... More 

Was this review helpful? Yes 1
SheratonOffenbach, Personal Assistant to General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear returner, thank you very much for the time to write a comment and share your experience with other global travellers. I am very happy that you enjoyed your stay with us and have certainly shared your review with the entire team. I am very much looking forward to your next stay with us. Please feel free to contact me... More 

Sunshine Coast, Queensland, Australia
Top Contributor
102 reviews 102 reviews
50 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed November 10, 2014

We stayed here as part of a Trafalgar Tour and it was more than acceptable with comfortable accommodation. We didn't feel it was up to the standard of Sheratons we were used to in Australia but it had everything we required with good staff and good food.

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Additional Information about Sheraton Offenbach

Address: Berliner Strasse 111 | Am Buesing Palais, 63065 Offenbach, Hesse, Germany
Location: Germany > Hesse > Offenbach
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Offenbach 4*
Number of rooms: 221
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Also Known As:
Sheraton Offenbach Hotel Offenbach
Sheraton Hotel Offenbach
Sheraton Hotel Frankfurt
Sheraton Frankfurt
Frankfurt Sheraton

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