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Sheraton Offenbach

Certificate of Excellence
Berliner Strasse 111 | Am Buesing Palais, 63065 Offenbach, Hesse, Germany
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Sheraton Offenbach
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258 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (258)
  • Mar-May only
    (59)
  • Jun-Aug only
    (91)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (51)
All months
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was ordered by event agency. The venue offers everything you need for small to mid-sized meetings. Rooms were clean and functional. Venue is located in a central area in Offenbach. If you are looking to experience local food, staff at reception will advice plenty of restaurants within a 10 minute walking radius. Despite the location, noise levels remained... More 

Was this review helpful? Yes
SheratonOffenbach, Personal Assistant to the Hotel Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear Mi_Li_SK, It is our pleasure to see that you had a successful meeting and the chance to enjoy your stay at our property. Thank you very much for sharing your experience at Sheraton Offenbach Hotel with us and the TripAdvisor community. The Sheraton Offenbach Hotel is directly located in Offenbach downtown, so we do have a shopping area, restaurant... More 

Prague, Czech Republic
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 29, 2015

out stay here was not scheduled and was caused by delay of our connection flight via Frankfurt. Despite of the consequences we enjoyed the standard quality of Sheraton´s, the professional approach of the staff, hotel bar opened very late night, very tasty and rich breakfast. Should there be a reason to travel in Frankuft in a business matter I would... More 

Was this review helpful? Yes
SheratonOffenbach, Personal Assistant to the Hotel Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear Journeyjoy, Thank you for taking your time to share your impressions of your stay at Sheraton Offenbach. First of all we regret your lay over but on the other site we are happy to read that we could make you felt welcome and comfortable at our hotel. Your kind words are an acknowledgement for what we daily working for... More 

Orlando, Florida
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 22, 2015

We stayed as part of a tour group for 2 nights, at the beginning and end of the tour. Basic rooms, with shower only, were clean but needing a refurb(carpet older and worn) Check in and out was easy, the staff at the desk and in the restaurant were very friendly and efficient. Breakfast buffet was plentiful and had a... More 

Was this review helpful? Yes 2
SheratonOffenbach, Personal Assistant to the Hotel Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear jflk01, I hope you made it well back to Orlando while looking back on a great journey trough Germany. Thank you for taking your time to write a review about the Sheraton Offenbach Hotel. I already communicated your words with the executive team. Your opinion gives us the chance to improve our performance. We look forward to welcoming you... More 

Luxembourg City, Luxembourg
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 12, 2015

It's a very old hotel that urgently needs some renovation, the rooms, the corridors and public spaces have seen better days... Wifi not bad, breakfast is ok, friendly and efficient check-in by Mr. Clinton.

Was this review helpful? Yes 1
SheratonOffenbach, Personal Assistant to the Hotel Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear FromGermany2014, Thank you for sharing your impressions with us and other users here on TripAdvisor. I am proud to read, that you felt welcome and I already shared your comment with the entire team. We will do consider your comments about renovations for our future decisions. In the meantime we wish you all the best und success. We look... More 

Sydney, Australia
Level Contributor
118 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed June 9, 2015

Look, it wasn't bad, but the room was in need of a refit, the promised Wifi didn't really work too well in the room and the TV didn't work at all. Having said that, the staff were friendly and had enough English to help us out when needed. The breakfast was certainly broad in appeal was better than I was... More 

Was this review helpful? Yes 1
SheratonOffenbach, Personal Assistant to the Hotel Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear OzGobo, At first I thank you for taking your time to share you impressions about our hotel here on TripAdvisor. I see you had some issues with our TV and the internet. Time can not brought back but we will guarantee that this will not happen in the future. For any questions and obstacles while you stay our duty... More 

1 review
5 of 5 stars Reviewed June 2, 2015

Very nice hotel. Helpful staff. Modern and clean. Very comfortable and central to shops. Restaurant was very good and staff were friendly. The only thing I missed was in-room coffee making facilities. I would definitely stay again.

Was this review helpful? Yes
SheratonOffenbach, Personal Assistant to the Hotel Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear Anita V, I hope you made it well back to your home town and I like to thank you for sharing your comments on TripAdvisor. This is an incentive for our daily promise and I am glad to share your comments with the entire team. We do not provide coffee facilities in our rooms because of hygiene reasons, but... More 

3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 31, 2015

Nice stay,easy to find from trains.friendly staff.could use internet compl in rooms,but thats just me. nice bar and breakfast buffe is good. Always good to stay there and relax. there..............................

Was this review helpful? Yes
SheratonOffenbach, Personal Assistant to the Hotel Manger and to Human Resources at Sheraton Offenbach, responded to this review

Dear Árni J, Thank you for sharing your impressions with us and other users on TripAdvisor. We are glad to read that you had an enjoyable time at our hotel. Your comments are an acknowledgement what we are daily working for. If there is anything else witch makes your stays in our hotels more comfortable, please let us know. In... More 

Kuala Lumpur
Level Contributor
117 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed May 18, 2015

Due to its proximity to the Frankfurt Airport, it is a good hotel for short overnight stay before embarking on a eastern bloc tour and again upon return before catching my returning flight home. Breakfast was great with a wide selection of items to suit al taste buds. Poper enclosed shower area to avoid wetting other parts of the bathroom.

Was this review helpful? Yes
SheratonOffenbach, Personal Assistant to the Hotel Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear Canny, I hope you made it well back to your home town and I like to thank you for taking your time to write a review about our hotel. We really appreciate you comments and we are happy that you felt comfortable while staying with us. Because of the shower stall I already gave this information to our responsible... More 

Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed May 14, 2015

As a platinum member i got an upgraded room. Bed was way below expectations; hard, two single mattresses fitted together to make a queen bed with a bad crack in the middle, inappropriate bedding and pillows. No coffee machine in room even in their upgraded rooms. The gym fits in a closet .... No music, too small, no ventilations or... More 

Was this review helpful? Yes 2
SheratonOffenbach, Personal Assistant to the Hotel Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear Cedric P, We really appreciate your comments regarding your stay at our hotel. As we are deeply committed to achieving our guest`s total satisfaction, your opinion is very important to us. Unfortunately, we did not meet your expectations and we understand your discontent for the inconveniences you had. Once again, thank you for your feedback, it is of great... More 

Melbourne, Australia
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed April 28, 2015

We had stayeheerful and helpfuld in a "budget" hotel in London (it was 66% the price of Sheraton Offenbach) and it was disgusting!. Arrived - professional staff, courteous, well informed, cheerful and helpful. Ate at a cafe nearby. Great bed - big, comfortable and a great night's sleep! Breakfast - very wide range of choice, eggs cooked to one's order,... More 

Was this review helpful? Yes 1
SheratonOffenbach, Personal Assistant to the Hotel Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear Roger E, thank you for taking your time for sharing your impressions during your stay at Sheraton Offenbach Hotel. It is a pleasure that we could satisfy you after the exertions you had befor. Your warm words are like balm for the soul and I am glad to share your feedback with our team. We are looking forward to... More 

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