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Sheraton Offenbach

4.0 of 5 Berliner Strasse 111 | Am Buesing Palais, 63065 Offenbach, Hesse, Germany
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Sheraton Offenbach
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Sheraton Offenbach
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218 reviews from our community

Traveler rating
    53
    108
    40
    12
    5
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109
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dartmoor National Park, United Kingdom
Top Contributor
138 reviews 138 reviews
36 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

By SPG standards this is a relatively small hotel but what it lacks in size it makes up for in every other way. The staff are excellent and are a credit to SPG; Vanessa Witsch, the front office manager was exceptional and went out of her way to make sure our stay (a seven day trip to celebrate our Wedding... More

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Toronto, Canada
Contributor
20 reviews 20 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My colleagues and I stayed during the ILM luggage & handbag show in September. It was not a typical Sheraton based on North American standards in terms of the rooms. The beds are small, somewhere between a twin and double size. The rooms were a little warm so the window had to be left open at night. My shower head... More

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SheratonOffenbach, Personal Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear guest, Thank you very much for giving us such a detailed feedback about your last stay at the Sheraton Offenbach Hotel. Your time and your opinion are highly appreciated. Unfortunately we could not fulfill all your expectations, what we really regret even the technical issues. We will give our best to make your next at the Sheraton Offenbach Hotel... More

Goose Creek, South Carolina
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Sheraton Offenbach is wonderful hotel to stay at. The customer Service is great and the Breakfast Buffet is outstanding. The best Breakfast I have ever had. An assortment of cheeses, breads, pastries, cereals, teas, hot dishes, yogurt, sausages and meats just to name a few.

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SheratonOffenbach, Personal Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear guest, Thank you very much for sharing this lovely feedback with us and other interested people on Tripadvisor. It is a fantastic description of our rich breakfast buffet and your compliment regarding our hotel staff was a great motivation for all of us. We are looking forward to welcoming you back at the Sheraton Offenbach Hotel. Warmest regards, Leokadia... More

Regina SK CANADA
Contributor
15 reviews 15 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 14, 2014

stayed at this hotel on arrival to Frankfurt - it is about 20 minute drive from airport in smaller place called Offenbach. Great hotel - clean, front desk staff are amazing with customer service as are the people in the restaurant. Rooms were clean, COOL (which is unheard of in Europe), bathroom was beautiful. All in all, I thought this... More

Was this review helpful? Yes 1
SheratonOffenbach, Personal Assistant to the General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear guest, Thank you so much for giving us such lovely feedback about your last stay at the Sheraton Offenbach Hotel. Your time and your opinion are highly appreciated. It will be a pleaasure to share your compliments with the entire team. We are looking forward to welcoming you back at the Sheraton Offenbach Hotel. If I can be of... More

Birmingham, Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 3, 2014

My family and I stayed at this property at start and end of our Trafalgar "Best of Germany" tour. We were very pleased with hotel to include the rooms,service and food/beverage. Rooms are very spacious, modern and clean. Location is very convenient to S bahn station and Frankfurt airport is 10 minutes by car. Breakfast buffet was experienced twice, fresh... More

Was this review helpful? Yes 2
SheratonOffenbach, Personal Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear ppritchard, what an honor to be a part of your personal Top Three Starwood Properties. Thank you so much for this delightful compliment. We always give our best for the satisfaction of our guests during their comfortable stays here, but we never got such joyful words before. Hopefully you will visit us again, so that we can show you... More

Erlangen, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 3, 2014

This hotel has nice rooms, good gym/wellness and a delicious breakfast. Unfortunately I did not get a "SPG"-room, although they asked me at the reception. But I told it to another staff member and could change my room after this. The Hotel has a good standard for this price, I made no further negative experiences.

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SheratonOffenbach, Personal Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear Martin S, Thank you very much for giving us such a detailed feedback about your last stay at the Sheraton Offenbach Hotel. Your time and you opinion are highly appreciated. In order to give us the opportunity to constantly work on ourselves and to improve ourselves. Unfortunately you had a little incident during the check in, what we really... More

Winter Garden, Florida
Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 2, 2014

The hotel was great. I stayed 2 nights and the rooms were nice and spacious. The buffet breakfast had a great selection. The staff was friendly and spoke English well. Cabs are always waiting outside the door and S-bahn is down street. It is about 30 minutes from the Frankfurt am main airport.

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SheratonOffenbach, Personal Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear Brian F, Thank you very much for sharing all your lovely experiences from your last stay at the Sheraton Offenbach Hotel with us and other interested guests on Tripadvisor. Your time and your opinion are highly appreciated. It was a pleasure to read your nice description about the hotel and the area around. I will share it with the... More

Kuala Lumpur, Malaysia
1 review
2 of 5 stars Reviewed July 30, 2014

Hi, my Name is Jennifer an i was you Gast. Sorry, that my english is not so god, but i come from Malaisia. I was so ****** about the Spiders in my Room. And the Toilet in my Room was not really clean.

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SheratonOffenbach, Personal Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear Jennifer, first I would like to apologize on behalf of the entire team for the inconvenience. We are very sorry that you could not fully enjoy your stay at the Sheraton Offenbach. Of course, these incidents do not understand as a general condition, quite the opposite! We would have strongly sought dialogue with you during your stay. It would... More

Perth, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 29, 2014

A comfortably modern hotel in Offenbach, about 20mins from Frankfurt and a 10min walk to the Offenbach train station. The room was nice with comfortable beds and a nice new- looking bathroom. Free in-room wifi was available, something that is not always offered in German hotels. The hotel is located next to a nice park and has nice gardens. The... More

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SheratonOffenbach, Personal Assistant to the General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear victoriahansen, Thank you so much for your high-rated feedback. Your time and your opinion are highly appreciated. I think you booked our special arrangement including our rich breakfast buffet as well as wifi, which is bookable on our website. We are glad that you enjoyed your stay at the Sheraton Offenbach Hotel. If there is anything esle that we... More

Sechelt, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 28, 2014

This was our first day in Germany. We arrived after a 10 hour flight, took the train to Marktplatz Offenbach and easily found the Sheraton a very short walk from the Marktplatz station. The hotel is a modern building with nicely landscaped gardens. Our room was spacious and nicely equipped and very clean. The décor of the hotel is excellent.... More

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SheratonOffenbach, Personal Assistant to the General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear Porpoise07, Thank you for sharing your experiences about your last stay at the Sheraton Offenbach Hotel with us and other interested visitors on tripadvisor. It makes us really happy to read your lovely words about our hotel. If there is anything else that we can do to make your next stay with us even more comfortable, please let me... More

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Additional Information about Sheraton Offenbach

Address: Berliner Strasse 111 | Am Buesing Palais, 63065 Offenbach, Hesse, Germany
Location: Germany > Hesse > Offenbach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Offenbach 4*
Number of rooms: 221
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Also Known As:
Sheraton Offenbach Hotel Offenbach
Sheraton Hotel Offenbach
Sheraton Hotel Frankfurt
Sheraton Frankfurt
Frankfurt Sheraton

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