I stayed at the Sheraton Offenbach Hotel for two nights. After 2 long nights on an airplane and a full business program for 3 days, I selected the Sheraton brand to enjoy the Sheraton Suite Sleeper beds. According to Sheraton reservation and public relations, such beddings a are standard at all Sheraton hotels worldwide.
I am a Starwood preferred Gold...
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Dear eTurboNews,
thank you very much for your feedback regarding your stay at the Sheraton Offenbach Hotel.
We seem to have disappointed you to a certain extent and I am sorry that your stay did not fulfil your expectations.
Due to our personal conversation and your complaint with our Customer Service I am sure that we already discussed all issues....
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I stay in this hotel every few months when visiting Frankfurt area on business. It is always clean and comfortable with efficient front desk staff. Rooms are not the most luxurious but perfectly adequate for a few days away from home. Most of the rooms I have stayed in only have a shower.
I always enjoy the breakfast at the...
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Dear UK_Patch,
first of all I like to thank you for your kind feedback. It is always our pleasure if one of our frequent guests posts a TripAdvisor Comment and recommends our hotel.
I am happy that you like staying with us all the time when you visit Frankfurt and that you enjoy our breakfast.
You are right, our front...
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to be honest i spend just one night here,because my flight was canceld & the aircompany propose a Sheraton hotel for me.well checkin was very fast & i found not realy plesent.then i got to the room i smell a sigarete,well my room was a smoking room!! but nobody ask me about?the bed was small comparing to the big room.the...
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Dear dtshura,
thank you very much for share your experience at the Sheraton Offenbach Hotel with us and the TripAdvisor community.
Due to your flight was cancelled we do our very best to provide a fast check in, because we know you already had a long waiting time at the airport. I truly apologize for check you in to a...
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We are SPG members and stayed here by redeeming our points for free nights. Very happy with the accomodation and staff quality of service. Our bags were all lost upon arrival at Frankfurt Airport and were delivered at the hotel by the next day. The front staff was very kind and helpful in getting all of our 5 bags into...
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Dear Dochlee,
thank you very much for providing your feedback to us and the Tripadvisor community regarding your stay at the Sheraton Offenbach Hotel.
It is very important for me to know, that you were happy with our service. As a SPG Member you can expect a high quality of service. It is always our pleasure to assist you, when...
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The former bus station has been pleasantly transformed into the Sheraton Offenbach. Enjoyed staying here. After a long flight from down under, and arriving early morning, I was pleasantly surprised to find that my room was available at 7.15 in the morning. The restuarant was of good quality and the breakfast above average. Location is great as across the road...
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Dear Aussiesinice,
thank you very much for sharing your experience at the Sheraton Offenbach Hotel with us and the TripAdvisor community.
It is our pleasure to see that you enjoyed your stay at our property and that we were able to offer you an early check in after a long trip from Australia. As well I read with gladness that...
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Welcome quite good but went down hill from there. Given a room in the 100's thats downstairs from reception. Nice room but window is next to the footpath on the road outside. Shower very poor. No Wi Fi but worse no phone signal at all. Fine if on a quite break but for a working trip very poor. Dinner in...
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Dear IrelandCeltic,
thank you very much for the constructional feedback!
We seem to have disappointed you to a certain extent and we are sorry that your stay did not fulfil your expectations. We regret that you did not get any phone signal und that we could not offer you the Internet service you expected. Unfortunately we were not able to...
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we stayed here whilst vsiting the Christmas markets in Frankfurt. very cose to the railway station with fantastic travel links. my only disappointment was the price of a very brief phonecall home (max 1min 30sec) from the hotel bedroom phone which cost over 28 euro. there are phone booths in the railway station so use them if you need to...
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Dear Sharon G,
thank you very much for staying at the Sheraton Offenbach Hotel and providing your feedback to the Tripadvisor community.
With gladness I read that you enjoyed your stay in our property and had some good time at the Christmas market in Frankfurt. To avoid confusion we do have a detailed price list in our rooms, so that...
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Stayed at this hotel a couple of times and the experience are very consistent.
Nothing about this hotel is spectacular, but it works efficiently and is reasonable priced compared to central Frankfurt. I like the value for money at this hotel.
Very easy to get to downtown on public transport.
If you are driving they have their own garage and...
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Due to a cancelled flight, I spent one night in this hotel. The reception staff were friendly and helpful and provided me with toothbrush and other necessities (my luggage was in the airport). Breakfast was good and plentiful. A very short walk to shopping areas in Offenbach and to the Bahn, which easily transports you to the more interesting city...
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The hotel is within easy walking distance of the train station and the shopping area of Offenbach, which is very convenient. Getting to the main Frankfurt station by train will take 10-20 mins and a little more to the airport station. The room was clean and comfortable - nothing particularly fancy but ok. Place is a bit pricey and you...
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83 Reviews
94 Reviews
