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Sheraton Offenbach

Berliner Strasse 111 | Am Buesing Palais, 63065 Offenbach, Hesse, Germany
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Sheraton Offenbach
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Sheraton Offenbach
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236 reviews from our community

Traveler rating
    55
    117
    45
    14
    5
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13
31
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119
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Today I am checking out after 6 nights. Location is not bad, close to subway station with numerous restaurants nearby. Breakfast buffet is Euro 24 - awfully expensive for the quality of food. Room was dark. Had to ask for two more lamps to be able to read anything. Paid Euro 45 for a weeks internet connection which gives erratic... More 

Was this review helpful? Yes
SheratonOffenbach, Personal Assistant to General Manager & Human Resources at Sheraton Offenbach, responded to this review

Dear guest, Thank you very much for giving us a short feedback about your last stay at the Sheraton Offenbach Hotel. Your time and your opinion are highly appreciated. Unfortunately we could not fullfill all your expectations what we really regret. I will share your opinion with the entire team to improve us as best as possible. If there is... More 

Los Angeles, California
Top Contributor
54 reviews 54 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 24, 2015

Advantages: Very near S Bahn (subway) so you can get in from the airport for Euro 4.55 not Euro 30-40 for a cab. (despite prior comment, not difficult to find from Offenbach Marketplatz station, though do check your map. Maybe /1/4 mile or less from station to door of hotel. Easy walk,even with luggage. Less expensive than staying in the... More 

Was this review helpful? Yes 1
SheratonOffenbach, Personal Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear guest, Thank you for taking the time to give us a short feedback about your last stay at the Sheraton Offenbach Hotel. It is a pleasure to read all the advantages that you demonstrate. But our highest intension is to deliver a great service with memorable moments. We donot just sell rooms, food and drinks! It is Sheraton that... More 

Demarest, NJ
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 19, 2015

I stayed here from 1-14 to 1-17-2015. I was attending the Messa Fair for Textiles in Frankfurt. I tried to save a few dollars staying out side of Frankfurt as we all know when there is a show in town, it is really expensive. Hotel was 225 E per nigh. the train tool 40-50 minuets (valuable time). the cabs were... More 

Was this review helpful? Yes
SheratonOffenbach, Personal Assistant to the General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear guest, Thank you very much for giving us a feedback about your last stay at the Sheraton Offenbach Hotel. We really do appreciate your time and your opinion. Unfortunately we could not fulfill all your expectations, what we definitely regret. We will discuss your feedback with the responsible department heads to improve as much as possible. Warmest regards from... More 

New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 18, 2015

Really hard to find coming off the subway. So far out that you need to figure a round trip fare of 80 euro, extra...so maybe not worth it. Better off staying at the airport one since it has easy and safe train access. ***** Lousy neighborhood to walk around it at night*** besides, there's not much to do except the... More 

Was this review helpful? Yes 1
SheratonOffenbach, Personal Assistant to the General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear Belle, I am really sad about your comment here on tripadvisor. It does not go together with Vanessa Witsch´s (Front Office Manager) impressions, when she spoke to you personal on your departure day. There seem to be a lot confusions which I would like to enlighten you about in the following: At first I am very sorry that it... More 

Guildford, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 11, 2015

I have stayed at this hotel 4 or 5 times and it is a welcoming experience. Although it bears the hallmarks of a big-chain hotel and pricing to match, e.g. extra for WiFi, extra for breakfast, there are some nice touches to it and I have always found the staff to be exemplary in their willingness to help. The nice... More 

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SheratonOffenbach, Personal Assistant to the General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear guest, Thank you for your nice words about our friendly staff, our hotel and area around us. It was a pleasure to read and to share it with the entire team. If there is anything else I can do to make your next stay even more comfortable, please let me know. We are looking forward to welcoming you back.... More 

San Jose
Contributor
16 reviews 16 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 10, 2015

I have to admit, Offenbach is not really a destination where I would go if the Sheraton was not located here. It just has this "not nice" undertone to it. But let me assure you, the Sheraton here is great. The rooms are clean, not very modern looking but you feel comfy enough to walk around barefoot in your room... More 

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SheratonOffenbach, Personal Assitant to the General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear guest, Thank you very much for this lovely comment about the Sheraton Offenbach Hotel. We are very happy to met your expectations and that you felt welcome here. If there is a second chance to have you here, it would be pleasure to welcome you back. Warmest regards to San Jose, Leokadia Wellner Personal Asssitant to the General Manager... More 

Geneva, Switzerland
Top Contributor
189 reviews 189 reviews
133 hotel reviews
147 helpful votes 147 helpful votes
3 of 5 stars Reviewed January 2, 2015

Nothing really special about this hotel, location is convenient and service is efficient. On the minus side, our room was a bit small, the "large" bed is in two parts and there are small things like the need for an extra key in order to access the spa area, the lack of free wifi in the room (but there are... More 

Was this review helpful? Yes
SheratonOffenbach, Personal Assistant to the General Manager and Human Ressources at Sheraton Offenbach, responded to this review

Dear guest, Thank you very much for taking the time of sharing your opinion about your stay at Sheraton Offenbach Hotel. Your time and your opinion are highly appreciate. I was delighted to read your good scores, but I am very sorry that we have not been able to meet your expectations in every detail. I will discuss all the... More 

Sydney, Australia
Top Contributor
116 reviews 116 reviews
21 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed December 28, 2014 via mobile

My wife and I were put up here by Lufthansa as a result of significant delays in our flight out of Frankfurt. We'd spent 12 frustrating hours trying to get from Salzburg to Paris via Frankfurt and were pleasantly surprised by the service ethic of the front office crew on our arrival at 11pm. The staff had just had an... More 

Was this review helpful? Yes
Wellesbourne Hastings, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2014 via mobile

My Partner and myself stayed here for three nights it has a good location near to Offenbach which is a five minute walk and value for money , hotel staff were friendly and helpful. Hope to return in the future.

Was this review helpful? Yes
SheratonOffenbach, Personal Assistant to the General Manager at Sheraton Offenbach, responded to this review

Dear Guest, Thank you very much for taking the time to share your impressions. We were delighted to read that you enjoyed your stay. We appreciate any kind of feedback from our valued guests, as it inspires and motivates us to maintain the high level of service we aim to provide. I look forward to the pleasure of welcoming you... More 

Brussels, Belgium
Top Contributor
99 reviews 99 reviews
57 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed November 20, 2014

I came back to the Sheraton after a two year break. I was happy to enjoy the hotel as I did before. The room was clean and functional although the decor was not a breath-taking. A wifi connection worked flawlessly. I rediscovered the bar which offers a number of very nice evening cocktails (regretfully, a bit steeply priced). The breakfast... More 

Was this review helpful? Yes 1
SheratonOffenbach, Personal Assistant to General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear returner, thank you very much for the time to write a comment and share your experience with other global travellers. I am very happy that you enjoyed your stay with us and have certainly shared your review with the entire team. I am very much looking forward to your next stay with us. Please feel free to contact me... More 

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