We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 27 Offenbach hotels

Sheraton Offenbach

4.0 of 5 Hotel   |   Berliner Strasse 111 | Am Buesing Palais, 63065 Offenbach, Hesse, Germany
Hotel amenities
Sheraton Offenbach

Enter dates for best prices

Best prices for your stay
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Booking.com Orbitz.com Travelocity
and 9 more sites!
72%
Ranked #2 of 27 hotels in Offenbach
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed February 25, 2014
JackToll Marco Island, Florida
Write a Review

197 people have reviewed this hotel

Traveler rating
    44
    96
    41
    11
    5
See reviews for
9
22
35
101
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Springfield, Virginia
1 review
2 of 5 stars Reviewed March 8, 2014

I recently spent 3 nights at this hotel. The breakfast was very nice, and initially I was pleased. However, in order to use the overheated and airless gym, you had to check out a key at the front desk. Also, when I checked out, I was told categorically by the manager that though I'd previously called the 1-800 Sheraton reservations... More

Was this review helpful? Yes
SheratonOffenbach, Personal Assistant to General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear teddy z, I would like to thank you for having shared your experiences and I appreciate your constructive feedback. I know you have been in contact with us already in regards of the described situation. Our front office manager assisted you, but unfortunately we could not satisfy you with the solution. If there is anything that I can do... More

Marco Island, Florida
Contributor
19 reviews 19 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 25, 2014

The room was cleaned properly with a correct grade of comfort. The restaurant was a nice surprise, good food and optimal service . Charges for WiFi if you are not in the hall and restaurant.....surpassed and old concept to do......... I was there only for one night because a damned strike stopped my travel............Anyways is a good place to stay.

Was this review helpful? Yes
SheratonOffenbach, Personal Assistant to General Manager and human Resources at Sheraton Offenbach, responded to this review

Dear Mr. Toll, Thank you for sharing your experiences at the Sheraton Offenbach Hotel with us and post it on TripAdvisor. It is very much appreciated. It makes us proud that you are more than satisfied with our attentive staff that gives its best every time. It is a pleasure for me to share your feedback with the whole team.... More

Durban, South Africa
1 review
4 of 5 stars Reviewed February 20, 2014

I spent two days in the hotel, and was amazed by the professionalism and friendliness of the staff. This is unusual even in the hotel business these days. I was there for an interview and asked if I could use a room to change afterwards as I had a long trip the same day. Not only did I receive a... More

Was this review helpful? Yes
SheratonOffenbach, Assistant to General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear Gareth167, Thank you very much for taking the time and for giving us such detailed feedback. Our guest´s satisfaction is of utmost importance for us. It is a pleasure to share your experience at the Sheraton Offenbach Hotel especially with our Front Office Manager Vanessa Witsch with the entire team as an example of a perfect service. We are... More

Wiesbaden, Germany
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed February 4, 2014 via mobile

My room was not cleaned properly. The buffet in the restaurant was flat out horrible. The food was average at best and the gym (if you can call it that) was a joke. Charges for WiFi are beyond reason and the reception within the hotel is poor. I was there on a business trip and not on leisure, but I... More

Was this review helpful? Yes
SheratonOffenbach, Personal Assistant to General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear Eddie L., Thank you very much for taking the time to bring your concerns to our attention. At the Sheraton Offenbach Hotel we continuously strive to meet your needs and expectation; therefore your feedback is very important for us. Please allow me to express our sincere apologies on behalf of the entire team for not having met your expectations.... More

Bern, Switzerland
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 2, 2014

I was part of a business conference at the Sheraton in Offenbach, and the venue offers everything you could possibly want to conduct small to mid-sized meetings. The only thing that was a bit of a hindrance was that office spaces had to be vacated at night. We felt that it should be possible to use rented office spaces 24h.... More

Was this review helpful? Yes
SheratonOffenbach, Personal Assistant to General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear Oliver P, Thank you very much for sharing your opinion about your stay at Sheraton Offenbach on Tripadvisor. Since we are striving for improvement of our service your feedback, might it be positive or negative, is very much appreciated. Thank you for taking the time. Even though I like to read your compliments regarding our comfortable meeting rooms, but... More

Barbados
Top Contributor
51 reviews 51 reviews
42 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 18, 2014

Hotel staff were very friendly and accomodating. The Room was ok, nice beds, clean, internet service expensive, food in the restaurant was very nice, no german food on the Menu which was sad. The free wifi in the lobby never worked. Its the best hotel in the area.

Was this review helpful? Yes
SheratonOffenbach, Personal Assistant to General Manager and Human Resources at Sheraton Offenbach, responded to this review

Dear hugo h, Thank you very much for taking the time to provide us with your heartfelt, valuable review regarding your stay at the Sheraton Offenbach Hotel. We are delighted to hear that you could enjoy a nice time in a good location. It would be a pleasure for us to see you as a guest in our hotel again... More

Vero Beach, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed December 21, 2013

This hotel is built on a former castle's property (the castle is still there in the back) and seems to be a good location for a few days if one is doing a tour of Germany. Hotel staff was very friendly and accomodating. Rooms are mostly pleasant, food in the restaurant was lovely. Close to a nice shopping area and... More

Was this review helpful? Yes
SheratonOffenbach, Guest Relations Manager at Sheraton Offenbach, responded to this review

Dear mjs7844, Let me thank you on behalf of the entire team of the Sheraton Offenbach Hotel for having taken a moment of your time to share your impressions with us. We appreciate your feedback and we are delighted to read you had such a memorable stay with us! It is true, that the hotel is located right in the... More

New York City, New York
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 19, 2013

Lots of towels and pretty clean. However, internet is only available in the lobby and free only if you sign up for a free hotel membership at the front desk. I wish there was an electric tea kettle in the room because I love my tea in the mornings, but that's just a personal request. If you're looking for adapters... More

Was this review helpful? Yes
SheratonOffenbach, Front Office Manager at Sheraton Offenbach, responded to this review

Dear Syncity20, Thank you very much for your evaluation and for sharing your thoughts and suggestions with us and the Tripadvisor community - your detailled discriptions are surely appreciated by many other travellers! We are delighted to read you enjoyed your time spend at the Sheraton Offenbach hotel and on any upcoming stay I will be happy to arrange the... More

Hong Kong
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 1, 2013

Close to s-bahn S1 and S8 (direct to Hbf and Flughafen). Only 25 minutes to the Messe. Rooms are clean and comfortable. Very welcoming service from front desk staff and housekeeping. Great option for reasonably priced accommodation during fairs when Frankfurt city hotels ratchet their prices to unreasonable levels.

Was this review helpful? Yes
SheratonOffenbach, Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear EconReali..., Thank you very much for posting your feedback regarding your stay at the Sheraton Offenbach Hotel at TripAdvisor. I totally agree with you, our hotel is a great alternative to stay in Frankfurt city. And we are located very central in Offenbach, just across the street are some restaurants and the shopping area. I am happy that you... More

Richmond Hill, Canada
Contributor
15 reviews 15 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 13, 2013

We stayed at the Offenbach at the beginning and end of our bus tour through Eastern Europe. The hotel was adequate and the staff friendly. We did not have a safe in our room but were told they are in the process of renovating all their rooms. The breakfast was good although when one of our fellow travellers asked for... More

Was this review helpful? Yes
SheratonOffenbach, Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review

Dear Khalessi_1, Thank you very much for posting a review of your stay at the Sheraton Offenbach Hotel on TripAdvisor.com. I regret that your stay did not fulfil your expectations. Certainly it is not our intention to be average. We offer free wifi in our lobby at the link@sheraton for all our guests. I am a little bit surprised about... More

Been to Sheraton Offenbach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Offenbach

Also Known As:
Sheraton Offenbach Hotel
Sheraton Offenbach Hotel Offenbach
Sheraton Hotel Offenbach
Sheraton Hotel Frankfurt
Sheraton Frankfurt
Frankfurt Sheraton
Address: Berliner Strasse 111 | Am Buesing Palais, 63065 Offenbach, Hesse, Germany
Location: Germany > Hesse > Offenbach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 27 hotels in Offenbach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Offenbach 4*
Official Description (provided by the hotel):
The Sheraton Offenbach Hotel offers 221 modern rooms, 1 restaurant, bar and free internet access in public area. The Busing Palais, dated 18th century, offers 10 banquet daylight rooms, perfect for the next conference, anniversary or wedding. With Sheraton Fitness guests are invited to simply relax after an exhausting day. The great garden terrace and the close proximity to Busing Park make this an incomparable location. Downtown Frankfurt is only 20 minutes away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Starwood EMEA, Priceline, Expedia, Tingo, TripOnline SA, Asiatravel.com Holdings, Hotels.com, Otel and Venere so you can book your Sheraton Offenbach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton Offenbach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Bookmark for later
Save Saved
You added Sheraton Offenbach to your Saves list