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BEST WESTERN PLUS Hotel Kassel

4.5 of 5
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Spohrstrasse 4 | In der Kurfürsten Galerie, 34117 Kassel, Hesse, Germany
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BEST WESTERN PLUS Hotel Kassel
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Ranked #3 of 51 Hotels in Kassel
A recent review
4 of 5 stars Reviewed February 25, 2015
Aytun S
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189 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Utah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Here right now. Air conditioning doesn't work even though they advertise this. The room is sweltering so they offered us a fan - which is now blowing hot air around. We have checked 3 rooms and no air is blowing through the vents- but they claim other rooms have air-conditioning working. They won't upgrade us to a different "category"! Too... More 

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Level Contributor
82 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed February 25, 2015 via mobile

Hotel is good that's for sure. The best part is the location within a shopping facility where you are close to a few good restaurants, public underground parking available. We had chance also to watch Champions league match in the lobby on a giant screen. This small things add value and make the place preferable.

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Jürgen W, Geschäftsführer at BEST WESTERN PLUS Hotel Kassel, responded to this review

Dear Guest, We thank you very much for the good review and glad that you probably have felt with us. Our employees are always committed to our guests a pleasant and positive stay in the hotel and in the city. Thank you on behalf of all employees for the positive comments Kind regards BEST WESTERN PLUS Hotel Kassel city More 

Rogers, Minnesota
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 4, 2015

Stopped off in Kassel on my way to Dusseldorf to spend the night and stopped at this hotel. You can tell that the carpet is older but the beds and furnature were fine...and I slept REALLY well in the bed under the down comforter!!! The hotel restaurant is down the hall in the the mall and served pretty much the... More 

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London, UK
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 16, 2014

This is a consistently good hotel that I've stayed at a number of times. It used to be a Mercure (you can see that from some of the fittings and style). It is a short 5 minute taxi ride from the train station where the ICE arrives. Rooms are clean and the staff at reception are friendly. There is a... More 

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Berlin
Level Contributor
146 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed November 11, 2014

We stayed for a night. The hotel is well maintained and the staff profesional and very friendly. But the stay was in a way a nightmare. As the noise insolation is bad you can hear everything from the other rooms. Slamming doors etc.

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Pune, India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 4, 2014

1. Overall - It's good hotel 2. Great location - at city center, all the shops are within 2 minutes of walking 3. Pretty spacious rooms - with chair, table, desk, etc. 4. Restaurants - If you don't want to have food in the hotel restaurant, there are so many restaurants around, within 2 mins of walking 5. Good breakfast... More 

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Vancouver, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed September 24, 2014

We thought we were going to the Mercure hotel ( according to the GPS). However it turned out to be Best Western Plus. We had been driving all day, and could not be bothered to leave. We probably paid more than we normally would have, but we're upgraded to a suite. It was very nice, and we enjoyed the restaurants... More 

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Bergen, Norway
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 2, 2014

Ok hotel with nice personal in reception, but don't trust their homepage where they claim to have air conditioning. Yes there are a panel in the room and a sign telling you not to open windows due to the AC, but don't know if it ever have work, so damm hot room until you give up at open the windows... More 

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MercureKassel, Geschäftsführer at BEST WESTERN PLUS Hotel Kassel, responded to this review

Dear Guest, thank you for your review. We are sorry that your stay in our hotel has met not quite to your liking. At maximum temperatures of 36 degrees, our air conditioner unfortunately not in a position to 16 or more degrees is cool. Our WiFi is free of charge in the entire hotel. You have not received an invoice... More 

Edmonton, Canada
Level Contributor
90 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed July 1, 2014

This hotel is in a central location. Walking distance to the main shopping area and to the main street. The bathroom has a granite counter top and a marble floor. There is alot of light in the bathroom. A nice big mirror in the bathroom as well. The front desk staff very helpful. The bed was comfortable. Each day there... More 

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Birmingham, United Kingdom
Level Contributor
73 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed April 11, 2014

What is now the Best Western Hotel Kassel City (once the Mercure) provides no more and no less than one would expect for this class of hotel. My room was large enough for two, plenty of wardrobe/space for hanging and storing clothes, plenty of towels and endless hot water. The room had a safe that worked and was useful, and... More 

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