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Holiday Inn Express Frankfurt-Messe

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Gutleutstrasse 296, 60327 Frankfurt, Hesse, Germany
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Holiday Inn Express Frankfurt-Messe
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Holiday Inn Express Frankfurt-Messe
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355 reviews from our community

Traveler rating
    98
    132
    97
    24
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spend a weekend at this hotel. The room was clean and quiet. In the room you find everything you need. The breakfast is good and tasty. Just there was no hot dishes at all.. City center is about 40 min on foot. But if you on vacation it is not so difficult to walk. If You are looking for... More 

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Frankfurt, Germany
Top Contributor
66 reviews 66 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I am a big fan of the Holiday Inn hotels. Usually they follow a pattern and you get what you expect. Usually no bad surprises. The Continental Breakfast is great. We had boiled eggs, ham, different types of bread, fresh fruits, juice, yogurt, coffee, tea, hot chocolate. Very good breakfast and the staff is extremely friendly and helpful. The bus... More 

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FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear marcia s, Many thanks for booking our hotel and sharing your experiences with us. I am really sorry that you had such an annoying problem with the shower. I hope that you will give us another chance. We will do our best to make your next stay far more satisfying. Warm regards Monique Unbehaun Junior Guest Service Manager More 

Ellesmere Port, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a fairly basic hotel, but clean and comfortable rooms. (Although you will need to ask for a non smoking room). As expected Wi-Fi is free and works well even in the room without any complications with logins etc. Sound insulation to the road is excellent, however it was quite loud when someone in the room above started to... More 

Was this review helpful? Yes
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear boldee1, Thank you very much for staying at our hotel and giving us a good score. Will you come back soon? We definitely hope so. Best regards, Monique Unbehaun Junior Guest Service Manager More 

Top Contributor
83 reviews 83 reviews
35 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The Hotel is really close to the city. Reachable by a 5 minutes bus ride. You can even walk to the city. If you drive, you can park by the roadside and save on the daily parking charges by the hotel. Receptionist wasn't very attentive. If you go late for breakfast, they won't replenish the food.

Was this review helpful? Yes 1
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear H_Ahmad, Thank you for taking the time to share your experiences with us. Whenever your journey takes you back to Frankfurt we would be happy to welcoming you again! Best regards, Monique Unbehaun Junior Guest Service Manager More 

Pontypridd, United Kingdom
Top Contributor
246 reviews 246 reviews
168 hotel reviews
325 helpful votes 325 helpful votes
5 of 5 stars Reviewed March 31, 2015

Exactly what you need and expect from a well run Holiday Inn Express. Pleasant staff at reception with an efficiently running check in. Rooms are as expected on the small side, tv, free wifi and immaculately clean. Bathroom similarly spotless and equipped with toiletries in the way of soap and shampoo by dispensers. Little traffic outside which made it quiet... More 

Was this review helpful? Yes 1
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear KS&HC, Thank you for your fantastic feedback regarding your recent stay at our hotel! It will be my pleasure to share your feedback with my colleagues. We are very much looking forward to welcome you back to the Holiday Inn Express Frankfurt Messe on your next trip! With best regards Monique Unbehaun Junior Guest Service Manager More 

Cleveland, Ohio
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 26, 2015

The staff is very good and the hotel is priced well, clean and comfortable. But I thought it was in the town center and closer to city action outside its doors. Instead it's in an industrial district on a busy street. A long walk, €10 cab ride or ride the #37 city bus to get into downtown. If you like... More 

Was this review helpful? Yes 1
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Greg Z, Many thanks for submitting your review here on TripAdvisor. We are happy to see that you liked staying with us in general, in particulare because of the friendly staff and good price. Hope to be able to welcome you back to Holiday Inn Express! Warm regards Monique Unbehaun Junior Guest Service Manager More 

highland,mi
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 25, 2015

We needed help with refrigeration for medication, as the rooms do not have a mini fridge. The staff was very helpful & understanding. Location was not great, semi industrial area. We asked where we could eat within walking distance as we wouldn't have our car till the next day. We walked to the river area and encountered a "drunk" on... More 

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FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear MaryAnn M, Thank you for taking your time to submit a review of your travel experience. We are happy to see that it was good for you to stay with us. We hope to be able to welcome you again to Holiday Inn Express in future! Best regards Monique Unbehaun Junior Guest Service Manager More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 16, 2015

+Good place to stay, clean, comfortable, close to Frankfurt centrum. +Close to train station +Breakfast is enough. -Has early hours room service. +Free Wifi connection +Has carpark -They must add some Turkish TV channels.

Was this review helpful? Yes
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Burak Ö, Thank you very much for your positive comment about your stay at the Holiday Inn Express Frankfurt Messe. We´re glad that you enjoyed your stay and we´re looking forward to welcome you back in our hotel very soon. Best regards Monique Unbehaun Junior Guest Service Manager More 

Doha, Qatar
Top Contributor
140 reviews 140 reviews
33 hotel reviews
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed February 10, 2015

This is the 3rd time we stayed at this hotel each time we are in Frankfurt and the service is the same each time, if not better. The distance to the city is within walking distance, approx. 3 km, a good walk in the morning. The street where this hotel is located is served well by the city bus no.... More 

Was this review helpful? Yes 2
FRAGT, Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Naiza, Thank you so much for taking your time to share your experience on TripAdvisor. Thank you also for your loyalty and stayinf with us! I absolutely agree with you that the first impression is the most important aspect for a guest, Our goal is to offer a warm and friendly welcome to our valued guest who arrive at... More 

Newcastle upon Tyne
Top Contributor
50 reviews 50 reviews
32 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 6, 2015

I've stayed in many HIExpress hotels over the years and this is one of the better ones. While the location is a bit isolated with no S-bahn or train station very close, the bus service to the central station is pretty good (30 min service interval in evening) and the isolation has the benefit of low street noise levels. Everything... More 

Was this review helpful? Yes 1
FRAGT, Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Neil, Thank you very much for your honest and excellent rating on TripAdvisor. Recently we have updated our bar menu with new drinks selection and some pizza and snacks, we are still working on the bar menu to add some more food items such as noodles and soups. The team of Holiday Inn Express Frankfurt Messe would be very... More 

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