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Holiday Inn Express Frankfurt-Messe

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Gutleutstrasse 296, 60327 Frankfurt, Hesse, Germany
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1 room 1 guest
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Holiday Inn Express Frankfurt-Messe
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388 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Santa Rosa Beach, Florida
Level Contributor
10 reviews
6 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Excellent price quality. Excellent food quality for breakfast. Only one small problem the Ac do not work .I contacted the front desk regarding the problem and they give me another room but the some problem the hotel is out date

Was this review helpful? Yes
FRAGT, Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Tom, Thank you for your feedback on TripAdvisor. I feel sorry for the small inconvenience which you had with the air condition please allow me to apologize for this I know you are used to strong A/C in the US however in Germany the weather which we had during the past weeks is not typically for us and our... More 

Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the Holiday inn frankfurt messe for 2 nights at the beginning of August. Location is terrible real dirty area with quite a few strange locals kicking about. 1 bus to city centre number 37 is great. No food available at hotel apart from vending machines, staff were helpful and ordered Domino's for us if we required we didn't...... More 

Was this review helpful? Yes
FRAGT, Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Guest, Thank you for taking your time to share your experience with us on TripAdvisor. Constructive and honest feedback is very important for us as in the service industry. On your mentioned points I would comment as follow: The hotel is located 2 km from the main central train station and 2.5 km from the fair ground Frankfurt. Holiday... More 

Tolkamer, The Netherlands
Level Contributor
90 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been many times to the hotel now and am happy to see that renovation is started. The rooms are still ok but could be updated to the new style as they are probably doing now. The parking was a bit of a hassle but when I found the parking garage the problem was solved. The rooms are of... More 

Was this review helpful? Yes
FRAGT, Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Jacob_Nu, Thank you for your loyalty to our hotel and taking your time to ut comments on TripAdvisor. I'm happy that we could meet your expecation. As you mentioned the hotel is in a good condition however we want to keep our promise in offering the highest possible service and quality to our valued guest so we decided to... More 

Oxford, United Kingdom
Level Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here as a stop over enroute to Vienna. The hotel is located out of town but we had our own car so it wasn't an issue. There is free street parking available but it didn't feel like a safe place so we parked at the hotel for €9. It's clean, breakfast was varied and good, staff were very... More 

Was this review helpful? Yes
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Mo-Oxford, Thank you very much for choosing our hotel and for your feedback. We are glad to read that you enjoyed your stay with us. Please accept my apologies for the sofabed. We starting a renovation for all the rooms in august, with the new Holiday Inn Express Design, so we also get new sofabeds. We would be very... More 

Odense, Denmark
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

While the area was dodgy, it was also close to the center of town, and had safe underground parking, which we were allowed to use after we had checked out. Breakfast was good, and there was a lot of choice. The area of town was not the best, and felt like it should be avoided at night. Breakfast was EXTREMELY... More 

Was this review helpful? Yes
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Henik_mo, Thank you for taking some of your valuable time to share your experiences with us. We are sorry to see that you felt less at ease in the surrounding area. The train station area maybe is a bit less appealing, but luckily the hotel is located on a quieter street away from anything less pleasant. Thank you for... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 15, 2015

Hotel located in a neighborhood just peripheral but well-connected to the center by bus. The buses are always on time and very frequent. The room is spacious and comfortable. Clean. Continental breakfast plentiful and varied. A few steps from the hotel (just around the corner) is the Tanzhaus West, one of the the most popular electronic music clubs in the... More 

Was this review helpful? Yes
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear side B, Thank you very much for your kind feedback. We are very happy that you enjoyed a great stay with us and look very much forward to be your hosts again. Warm regards from Frankfurt, Monique Unbehaun Junior Guest Service Manager More 

Ramat Gan
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed July 15, 2015

I stayed for 2 nights. Service was minimal. Rooms clean and comfort. Messe is no very close. Transportation is limoted. Price was inexpensive. Breakfast was good and starting early! I recommend if not looking for a central location

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FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Eli G, Thank you for sharing your experiences of your recent stay with us. We truly appreciate your feedback and regret that we were not able to satisfy you 100%. Thank you for also mentioning some positive aspects of your stay with us, like the breakfast buffet and our comfort and clean room. We would be grateful for an... More 

New Orleans, Louisiana
Level Contributor
106 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed July 13, 2015

The hotel is not far from the Frankfurt Airport. The exit off A5 highway is Frankfurt Westhafen. In the US, there is usually a street exit but in this case it is a location. Once you find it, it is easy access to downtown or other areas. The hotel is near a nice river where there are small eating places... More 

Was this review helpful? Yes
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear WD80, Thank you very much for sharing your impressions about our Holiday Inn Express Frankfurt Messe here on TripAdvisor. I am very pleased to read your compliments. We are very much looking forward to the pleasure to be your hosts again. Best regards Monique Unbehaun Junior Guest Service Manager More 

Bergamo, Italy
Level Contributor
106 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed July 12, 2015

let's forget that during the Achema Fair the price of 300 eur/night is very close to be a robbery but we all know how it works. let's imagine the price is around 100 eur.... now, it is NOT close to the Fair Ground, don't book because you think this is close, you'll need a taxi or take bus and metro.... More 

Was this review helpful? Yes
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear bridgerobe, Thank you for your feedback regarding your recent stay at our hotel! Also, I like to say thank you, for your words about our staff. We try our best to let our guest feel relaxed and happy during their stay with us. We’d love to see you soon. Warm regards Monique Unbehaun Junior Guest Service Manager More 

UK
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 30, 2015

I had a pleasant stay at this hotel for the ACHEMA tradeshow for business. Check-in was one of the easiest experiences I have had at any hotel and my room was very clean and had just what I needed for a one night stay. I have read complaints about the bathrooms, but this was completely unfounded from my standpoint as... More 

Was this review helpful? Yes
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Kuczer2, Thank you so much for your review and your kind words about your stay. Also, I like to say thank you for your compliments about our staff and the hotel itself. We try our best to make the stay with us memorable. We’d love to see you soon. Kind Regards Monique Unbehaun Junior Guest Service Manager More 

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