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Holiday Inn Express Frankfurt-Messe

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Gutleutstrasse 296, 60327 Frankfurt, Hesse, Germany
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1 room 1 adult
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Holiday Inn Express Frankfurt-Messe
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425 Reviews from our TripAdvisor Community

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Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Husband and I stayed here one night only, staff were friendly and helpful, room was small but spotlessly clean and absolutely suitable for one night, if we stayed longer I would have requested a larger room, we were on the 5th floor, very quiet, comfortable bed, breakfast was good, really I couldn't fault this hotel, it was well priced, close... More 

Helpful?
Thank Shelley B
FRAGT, General Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Shelley, Thank you very much for your positive feedback. We are happy to read that you enjoyed staying with us and we were able to meet your expectations. We would be very happy to host you for your next fair visit. Best and warm regards from Frankfurt Mostafa Maschkur General Manager More 

Orlando, Florida
Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed December 10, 2015 via mobile

Pros: Reasonable price, predicable Holiday Inn Express Experience, good service staff Cons: Breakfast was limited, location is a little off the beaten path When I first booked the stay, I didn't pay close enough attention to the actual location. We came by train into the main station, and while my ticket would allow us to take the bus I didn't... More 

Helpful?
2 Thank William H
FRAGT, General Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear William, Thank you very much for your great and detailed feedback. I'm happy that you enjoyed our fresh renovated and new designed rooms, it gives us the feedback that we have done the right things. Service is what we as brand of Holiday Inn Express stand for arround the world and friendliness is the most import part of it,... More 

Rotterdam, The Netherlands
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 29, 2015

This hotel is a good place to stay. We were happy with our room, we liked the decoration(colours). The bed was very comfortable and at the breakfast room we had plenty of choice and we felt very welcome.

Helpful?
Thank Hortense R
FRAGT, General Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Hortense R, Thank you for your rating on TripAdvisor. Thank you also for giving us feedback regarding our new desinged and fresh renovated rooms this gives us the feedback and makes us smile that we have done the right investment of 1 Million Euro in updating our rooms to the latest Holiday Inn Express design standard which is truly... More 

Basingstoke, United Kingdom
Level Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed October 30, 2015

Great little hotel near the Messe. Made a big difference to my Frankfurt week this year. Managed to get out of Bed later and get into Halle 6 within 20 mins. Extra special mention to an amazingly professional bar lady who made us feel very welcome as if we had been staying there for many years. Well done all -

Helpful?
Thank Phil499485
FRAGT, Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Phil, Thank you for your positive feedback. We are happy that you enjoyed your fair visit in our hotel and I'm glad to read that we could provide you a memorable experience in our hotel. We are looking forward to your next fair visit in Frankfurt and wish you all the best. Warm regards Mostafa Maschkur Hotel Manager More 

Napier, New Zealand
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 24, 2015

This Hotel is situated in a quiet locality, only 10 min Bus ride to Business and shopping area, plus main Railway Station and Inter city buses. First acomodation after leaving New Zealand and found it very comforable. Recomended

Helpful?
Thank Roger A
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Roger A, Thank you so much for staying with us when traveling to Frankfurt. And thank you very much for your kind words! See you soon again! Best regards Monique Unbehaun Junior Guest Service Manager More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 19, 2015 via mobile

When I arrived at the hotel, it turned out that there had been water damage to my room. I had to then be re-roomed for the night back at Frankfurt airport (hour away). The hotel did pay for the taxi there and back but it was an inconvenience. Otherwise, the hotel was clean, warm and comfy but a little further... More 

Helpful?
Thank Laura P
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Laura P, Thank you very much for your feedback! I apologize sincerely for the negative experiences we created for you, to send you to another hotel. So we are very glad that you also mentioned the positive aspects of your stay. We truly hope you will stay with us again in the future. Kind regards Monique Unbehaun Junior Guest... More 

Barnsley, United Kingdom
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 3, 2015

Really quick and efficient check in, allowed access to room earlier than expected. Friendly staff throughout. Immaculate, newly refurbished front facing room. Fairly good breakfast considering it is included in the room rate. Easy transport links with bus stops right outside the hotel front door. Parking is also available on site if needed. Would definitely stay again if in the... More 

Helpful?
Thank AndyJ-001
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear AndyJ-001, We are more than happy to receive a feedback like this. Thank you very much for your kind words! I am glad to read that you had a very pleasing experience staying with us. We really hope to see you soon again! Best regards from Frankfurt, Monique Unbehaun Junior Guest Service Manager More 

Dalton-in-Furness, United Kingdom
Level Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed September 26, 2015

My wife and I stayed at this hotel a couple of weeks ago. We were very happy with our stay. We had a nice comfortable room and for us the included breakfast was fine. The staff were helpful and friendly and we enjoyed our stay. It's true to say that parts of the hotel is real need of decorating but... More 

Helpful?
Thank Ray T
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Ray T, Thank you for taking the time to share your feedback with us. We are very pleased to read your kind words about our hotel, which is a real motivational boost for us. Dear Ray T, we are looking forward to seeing you soon again. Warm regards Monique Unbehaun Junior Guest Service Manager More 

Sydney, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed September 15, 2015 via mobile

Arrived to find our room given to another customer for the first night of our 3 night stay. We were sent to a motel -out of town commercial district and told we could return for the remaining 2 nights of our stay. Very unacceptable. Motel said we weren't on the list of 8 customers transferred from Holiday Inn- obviously grossly... More 

Helpful?
Thank Suzanne G
FRAGT, Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Ms Zusanne G, Thank you for your review. I apologize for the inconvenience you might had during your visit in Frankfurt. Furthermore I apologize for trying to be helpful, you might remember that you had booked through a travel agency with no preference of non-smoking room and after the check in process you informed us that you would prefer... More 

Johannesburg, South Africa
Level Contributor
93 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed September 2, 2015 via mobile

No extras or thrills but efficient check in and efficient and friendly staff. Rooms are clean and so are the bathrooms. Breakfast in sufficient and is a self service option. Taxis/cabs are available quickly and reception is ready to help. It is about 7 minutes to the main train station hauptbahnhof. But the area is quiet. The room walls are... More 

Helpful?
1 Thank Aisha W
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Aisha W, Thank you very much for staying at our hotel and sharing your feedback with us. It would be great if you stopped by again at your next stay in Frankfurt. We would be very pleased to see you. Kind regards, Monique Unbehaun Junior Guest Service Manager More 

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