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Holiday Inn Express Frankfurt-Messe

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Gutleutstrasse 296, 60327 Frankfurt, Hesse, Germany
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Holiday Inn Express Frankfurt-Messe
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367 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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UK
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

I had a pleasant stay at this hotel for the ACHEMA tradeshow for business. Check-in was one of the easiest experiences I have had at any hotel and my room was very clean and had just what I needed for a one night stay. I have read complaints about the bathrooms, but this was completely unfounded from my standpoint as... More 

Was this review helpful? Yes
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I chose this hotel because it was a last minute booking and I wanted something affordable for the family. I booked two rooms and stayed for two days. The hotel is near the river where there are restaurants and nice viewing areas. At the riverside there are plenty of people picnicking, working out, drinking wine or just reading, Also, you... More 

Was this review helpful? Yes 1
FRAGT, Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Courtney, first of all thank you for staying with us. I'm very happy to read that we could offer you an affordable stay in Frankfurt and kept our promise of high quality and real service behavior at fair price. Nothing to say more just THANK YOU for taking time and share your experience on TripAdvisor. I and my team... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

very good location, for metro and bus connection, also for shopping area and easy for finding city tour. and very good service , good break fast , good staff at reception and enjoy vacation with friend , !!!!!!!!!!! my jet privilege number is 177376684

Was this review helpful? Yes
FRAGT, Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear Kumar, Thank a lot for the nice words and your time spending to give us feedback. I'm very happy to read that we meet your expecation and kept our promise of great service at reasonable price. We are looking forward to welcoming you very soon again in Frankfurt Best regards Mostafa Maschkur Hotel Manager More 

Mumbai (Bombay), India
Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago

Overall Experience was good at this place. Rooms - Spacious, clean and well kept rooms. The beds are really comfortable. Staff - Very courteous. We arrived way before check-in time, and they were very helpful and accommodated us as soon as possible. Also, no matter what the time is, if you have an issue, the staff immediately come and sorts... More 

Was this review helpful? Yes
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear PinksLovesToTravel, Many thanks for staying at our hotel and giving us your feedback afterwards. And thank you also very much for your positive feedback about our staff. We would love to welcome you soon again. Best regards, Monique Unbehaun Junior Guest Service Manager More 

Northeim, Germany
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I staied here for only 6 hours to get to a job interview in the very morning. Lobby and bar make a very good impression, everything else is not that special. Small room with outdated furniture and a bathroom with plastic curtains for the shower. It's nothing you want to stay for more than one night but for a short... More 

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FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear pitalice, Regrettably, you were not very happy with your stay at our hotel. Thank you, anyway, for letting us know your impressions. Please note that we planning a renovation for all the rooms, with the new Holiday Inn Express Design. We hope you will stay at our hotel again and look forward to welcoming you. Best regards, Monique Unbehaun... More 

Dubai, United Arab Emirates
Level Contributor
106 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

We were in Frankfurt for 2days and our choice of hotel was Holiday Inn, I mostly choose Ibis but since it was fully booked I thought I should give them a try as well. To begin with the Hotel is pretty far from the main station so you either take a taxi or leave early if you need to catch... More 

Was this review helpful? Yes 1
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear sanachowdhary, Greetings to Dubai, and thank you for reviewing your recent stay at our hotel. I am sorry because you were not entirely satisfied. We are happy to inform you, that we get a new design in all the hotel rooms soon. We appreciate the time you took to share your concerns, and it is our hope that you... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 20, 2015

We spend a weekend at this hotel. The room was clean and quiet. In the room you find everything you need. The breakfast is good and tasty. Just there was no hot dishes at all.. City center is about 40 min on foot. But if you on vacation it is not so difficult to walk. If You are looking for... More 

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FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear audroned, Many thanks for your upbeat feedback. I am happy to see that you had a great time. My team and I look forward to welcoming you again. Best regards, Monique Unbehaun Junior Guest Service Manager More 

Frankfurt, Germany
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed May 19, 2015

I am a big fan of the Holiday Inn hotels. Usually they follow a pattern and you get what you expect. Usually no bad surprises. The Continental Breakfast is great. We had boiled eggs, ham, different types of bread, fresh fruits, juice, yogurt, coffee, tea, hot chocolate. Very good breakfast and the staff is extremely friendly and helpful. The bus... More 

Was this review helpful? Yes 1
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear marcia s, Many thanks for booking our hotel and sharing your experiences with us. I am really sorry that you had such an annoying problem with the shower. I hope that you will give us another chance. We will do our best to make your next stay far more satisfying. Warm regards Monique Unbehaun Junior Guest Service Manager More 

Ellesmere Port, United Kingdom
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed May 19, 2015

This is a fairly basic hotel, but clean and comfortable rooms. (Although you will need to ask for a non smoking room). As expected Wi-Fi is free and works well even in the room without any complications with logins etc. Sound insulation to the road is excellent, however it was quite loud when someone in the room above started to... More 

Was this review helpful? Yes 1
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear boldee1, Thank you very much for staying at our hotel and giving us a good score. Will you come back soon? We definitely hope so. Best regards, Monique Unbehaun Junior Guest Service Manager More 

Level Contributor
94 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed April 17, 2015

The Hotel is really close to the city. Reachable by a 5 minutes bus ride. You can even walk to the city. If you drive, you can park by the roadside and save on the daily parking charges by the hotel. Receptionist wasn't very attentive. If you go late for breakfast, they won't replenish the food.

Was this review helpful? Yes 1
FRAGT, Front Office Manager at Holiday Inn Express Frankfurt-Messe, responded to this review

Dear H_Ahmad, Thank you for taking the time to share your experiences with us. Whenever your journey takes you back to Frankfurt we would be happy to welcoming you again! Best regards, Monique Unbehaun Junior Guest Service Manager More 

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