We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Hotel Scala

3.0 of 5 Schaefergasse 31, 60313 Frankfurt, Hesse, Germany
Click for phone number
Hotel website
Special Offer
Save up to 30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
BEST WESTERN Hotel Scala
Professional photos View all
Browse nearby
BEST WESTERN Hotel Scala
Write a Review

183 reviews from our community

Traveler rating
    33
    89
    43
    7
    11
See reviews for
20
54
28
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (183)
  • Mar-May only
    (38)
  • Jun-Aug only
    (63)
  • Sep-Nov only
    (50)
  • Dec-Feb only
    (32)
All months
Hainan, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

located near frankfurt shopping streer "zeil" and five minutes walk from two s bahn stations. this hotel is suitable for anyone looking for a good location to all frankfurt attarctions. if you dont want to pay for the hotel breakfast, then go to the main railway station or one of the s bahn stations located nearby to get a good... More

Was this review helpful? Yes
Cairo, Egypt
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The best thing about his hotel is its location; it's located in down town Frankfurt, a few meter from the Zeil, so you basically have everything within walking distance. Hotel Scala is basic Best Western, the bed is good (1 x double bed), the bathroom is pretty basic (although the towels are too small) and standard furnishing(Flat screen TV, desk,... More

Was this review helpful? Yes 1
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Sir, thank you for your stay in our hotel. On behalf of our entire team, I would like to apologize for not exceeding all your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please note... More

brunswick, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This is nice little hotel in a quiet location, easily walkable to the center. The room was small but very comfortable, and the breakfast was very good indeed. Staff were very helpful and we were glad we picked La Scala to stay in when we arrived in Frankfurt.

Review collected in partnership with Best Western

Was this review helpful? Yes
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Randall, thank you for your stay at the BEST WESTERN Hotel Scala. It is our pleasure that you had an enjoyable stay in our hotel. Thank you for your sharing your experiences on tripadvisor. We hope to welcome you the next time in Frankfurt. Sending warm regards, your team at the Scala More

Johannesburg, South Africa
Contributor
17 reviews 17 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 5, 2014

Stayed 1 night at this Hotel. Rooms were neat and clean - bathroom was a bit small. The location was very good - Close to the train Station - 2 Minute walk and close to the main shopping street. The staff were friendly and helpful with information.

Was this review helpful? Yes
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Sharon, thank you for your stay in our hotel and for your recommendations on tripadvisor. We are happy, that you had a good stay with us. We hope to welcome you back soon. All the BEST and kind regards Your team at the BEST WESTERN Hotel Scala More

North East England
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 18, 2014

Stayed here in early August. Great location for centre and shopping,pubs,restaurants. Easy walk up to Friederstrabe with it's bars and cafe's. It was really warm when we were there and with hindsight we should have booked a room with aircon at an extra 15 euros per night. Additionally staff were helpful and the rooms spotless.

Was this review helpful? Yes 1
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Guest, thank you for your stay at the BEST WESTERN Hotel Scala and for recommending our hotel on tripadvisor. Your feedback is important to us and it is a great motivation for the entire team. We hope to welcome you again soon. With kind regards The team of the BEST WESTERN Hotel Scala More

Georgetown, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

Best Western Scala, Frankfurt, Germany has a good and comfortable hotel room. The location of the hotel is convenience to shopping and eating place. It is only less than 30 drive to Frankfurt international airport. The check in staff is very helpful and fulfil our inquiries on shopping area, parking place, etc.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Chin Hong, Thank you very much for your stay in our hotel and for completing the survey. It is our pleasure to read, that you have enjoyed your stay with us. Your feedback is important to us and it is a great motivation for the entire team. If we can be of assistance in the future, please don't hesitate... More

Markham, Canada
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 5, 2014

PROS: This hotel was a 5 minute walk to the nearest subway stop "Konstablerwache". This stop is about a 25 minute subway ride to Franfurt Airport. The hotel is in a Great location with access to loads of patios, shopping district and the downtown area, SIXT car rental, paid parking garages within steps from the hotel (convenient if you are... More

Was this review helpful? Yes 1
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More

Santa Ana, California
Contributor
16 reviews 16 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 23, 2014

Nothing fancy, guest rooms a little small...but very good, central location & helpful staff. Close to walking streets & the river. Plus restaurants. Try the 12 Apostles Restaurant 100 metres away - excellent German food & beer.

Was this review helpful? Yes 1
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Guest, thank you for your reservation at the BEST WESTERN Hotel Scala. We are happy, that you enjoyed your stay. We appreciate your recommendations on trip advisor. Thanks for taking the time to complete this survey. With kind regards Your team at the BEST WESTERN Hotel Scala More

San Francisco, California
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 19, 2014

We travelled throughout Europe and stayed in Best Westerns in most of our major city visits. All were exceptional, except this one. Both our room and the service we received was beyond dismal. Our room was a hot box. There was no air conditioning. The window opened only a few inches and because the hotel has so many airtight hallway... More

Was this review helpful? Yes 2
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More

Rome, Italy
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 7, 2014

My husband and I stayed here for only one night between flights from the States and Italy. The location is wonderful-close to many shopping centers, restaurants, and sights. We arrived in Frankfurt early, so we had to wait to check in. However, the staff was very accommodating, holding our luggage for us so we could explore the city while we... More

Was this review helpful? Yes 1
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Guest, thank you for completing the survey and for your positive feedbacks on trip advisor. It is our pleasure to read, that you liked your stay at the BEST WESTERN Hotel Scala. We hope to welcome you back soon. With kind regards from Frankfurt Your team at the BEST WESTERN Hotel Scala More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN Hotel Scala? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Hotel Scala

Address: Schaefergasse 31, 60313 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt > Innenstadt
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Hotel Scala 3*
Number of rooms: 40
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Travelocity, Priceline, Cheap Tickets, Despegar.com, HotelTravel.com, TripOnline SA, Odigeo and Tingo so you can book your BEST WESTERN Hotel Scala reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Scala
Best Western Frankfurt
Frankfurt Best Western

75 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (40)
Viewed
Bathroom (8)
Viewed
Room/suite (20)
Viewed
Hotel & grounds (1)
Viewed
Dining (2)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (36)
Viewed
Room/suite (20)
Viewed
Hotel & grounds (4)
Viewed
Dining (7)
Viewed
Bathroom (2)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay