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BEST WESTERN Hotel Scala

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Schaefergasse 31, 60313 Frankfurt, Hesse, Germany
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BEST WESTERN Hotel Scala
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BEST WESTERN Hotel Scala
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216 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for a weekend at this hotel, all was good, first we booked a smoking room, but the smell was just awful both in the room and in the corridor, also an elevator doesn't stop on the 1st floor (there the smoking rooms are situated). We kindly asked to change the room for the non-smoking one and the receptionist... More 

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Birmingham, AL
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 of 5 stars Reviewed April 20, 2015

I was with a group of ladies traveling together and we arrived early in the day and the receptionist found one room available where we could check into and store luggage. That receptionist spoke good English but the man on duty the next morning when we departed for the airport did not speak any English at all. He was very... More 

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1 review
3 of 5 stars Reviewed April 19, 2015

Beds were very uncomfortable, Towels in bathroom were super thin. Walking distance to U and S Bahns. Main shopping center also walking distance. Main train station also walking distance. Would not recommend if you plan on staying more than one night. Staff very pleasant.

Review collected in partnership with Best Western

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Dusseldorf, Germany
Top Contributor
110 reviews 110 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 25, 2015

The Scala is a compact business hotel; its rooms aren't that big and very cleverly laid out. I found that it's too compact though. There's little room to move around and I had trouble finding storage possibilities. I found it disappointing that the Best Western Rewards Status wasn't respected. Though the check-in and -out went well I would think twice... More 

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1 review
5 of 5 stars Reviewed March 3, 2015

Arrival at the hotel was smooth, with reception providing excellent advice on which sights to see and where to eat. They suggested Rama V for dinner one night, which was the best Thai I've ever eaten. I also needed to courier some items home, which they were happy to assist me with and retain the items until the courier came... More 

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Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 10, 2015

Very well situated, not in de middle of the crazy noise of shoppers, but still at 5 min. distance from Zeil and metro station. Impossible to be lost, even with my poor sense of direction. Helpful staff. Nice and clean room. Fairly good quality/cost relation.

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Essex, United Kingdom
Contributor
16 reviews 16 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 16, 2014

We have just got back from a Christmas Market weekend and decided to stay at the Scala for its location and so glad we did - less than a 5 minute walk and we were in the centre of the markets enjoying the festivities. 3-4 minute walk away from the metro station - 20 minutes on the train ride from... More 

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AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Lee, thank you for your stay at the BEST WESTERN Hotel Scala and for your positive feedback on tripadvisor. We are happy, that you enjoyed your stay with us. We are looking forward to welcome you next time. Kind regards from Frankfurt The team at the BEST WESTERN Hotel Scala More 

Vilnius
Top Contributor
59 reviews 59 reviews
39 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed December 10, 2014

if you have a possibility in booking this hotel when visiting messe or coming for shopping, make it! its extra central, metro is 2-3 min by walk, zeil is just in front of the hotel, reaching messe is so easy and quick. good breakfast, nice Sabine at the reception. Nr.1 place to choose when in frankfurt.

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AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear guest, thank you for your stay in our hotel and for your recommendations on tripadvisor. Your feedback is important to us and a great motivation for our team. Thank you so much for your accolade to Sabine! We hope to welcome you back soon. Kind regards from Frankfurt The BEST WESTERN Hotel Scala team More 

Quezon city
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed November 22, 2014

Great value hotel for its very convenient location, just a short walk from the Zeil..perfect for those who love to shop. Rooms are modern, clean and comfortable though the bathrooms may be a bit small ( standard European size ). We chose to eat breakfast every day at the hotel for an additional €12 & found it to be of... More 

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A TripAdvisor Member
5 of 5 stars Reviewed November 22, 2014

Stayed there for one night, very good experience: perfect location (10 meters from the main Zeil street) and very affordable price. The receptionists were really nice and helpful and the rooms were clean and comfortable. The variety of TV channels was also fantastic. Will definitely stay there again in my next trip to Frankfurt.

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