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BEST WESTERN Hotel Scala

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Schaefergasse 31, 60313 Frankfurt, Hesse, Germany
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BEST WESTERN Hotel Scala
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BEST WESTERN Hotel Scala
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208 reviews from our community

Traveler rating
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    52
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dusseldorf, Germany
Top Contributor
110 reviews 110 reviews
27 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Scala is a compact business hotel; its rooms aren't that big and very cleverly laid out. I found that it's too compact though. There's little room to move around and I had trouble finding storage possibilities. I found it disappointing that the Best Western Rewards Status wasn't respected. Though the check-in and -out went well I would think twice... More 

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1 review
5 of 5 stars Reviewed March 3, 2015

Arrival at the hotel was smooth, with reception providing excellent advice on which sights to see and where to eat. They suggested Rama V for dinner one night, which was the best Thai I've ever eaten. I also needed to courier some items home, which they were happy to assist me with and retain the items until the courier came... More 

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Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 10, 2015

Very well situated, not in de middle of the crazy noise of shoppers, but still at 5 min. distance from Zeil and metro station. Impossible to be lost, even with my poor sense of direction. Helpful staff. Nice and clean room. Fairly good quality/cost relation.

Was this review helpful? Yes 1
Essex, United Kingdom
Contributor
16 reviews 16 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 16, 2014

We have just got back from a Christmas Market weekend and decided to stay at the Scala for its location and so glad we did - less than a 5 minute walk and we were in the centre of the markets enjoying the festivities. 3-4 minute walk away from the metro station - 20 minutes on the train ride from... More 

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AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Lee, thank you for your stay at the BEST WESTERN Hotel Scala and for your positive feedback on tripadvisor. We are happy, that you enjoyed your stay with us. We are looking forward to welcome you next time. Kind regards from Frankfurt The team at the BEST WESTERN Hotel Scala More 

Vilnius
Top Contributor
59 reviews 59 reviews
39 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed December 10, 2014

if you have a possibility in booking this hotel when visiting messe or coming for shopping, make it! its extra central, metro is 2-3 min by walk, zeil is just in front of the hotel, reaching messe is so easy and quick. good breakfast, nice Sabine at the reception. Nr.1 place to choose when in frankfurt.

Was this review helpful? Yes 1
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear guest, thank you for your stay in our hotel and for your recommendations on tripadvisor. Your feedback is important to us and a great motivation for our team. Thank you so much for your accolade to Sabine! We hope to welcome you back soon. Kind regards from Frankfurt The BEST WESTERN Hotel Scala team More 

Quezon city
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed November 22, 2014

Great value hotel for its very convenient location, just a short walk from the Zeil..perfect for those who love to shop. Rooms are modern, clean and comfortable though the bathrooms may be a bit small ( standard European size ). We chose to eat breakfast every day at the hotel for an additional €12 & found it to be of... More 

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A TripAdvisor Member
5 of 5 stars Reviewed November 22, 2014

Stayed there for one night, very good experience: perfect location (10 meters from the main Zeil street) and very affordable price. The receptionists were really nice and helpful and the rooms were clean and comfortable. The variety of TV channels was also fantastic. Will definitely stay there again in my next trip to Frankfurt.

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Hainan, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 25, 2014

located near frankfurt shopping streer "zeil" and five minutes walk from two s bahn stations. this hotel is suitable for anyone looking for a good location to all frankfurt attarctions. if you dont want to pay for the hotel breakfast, then go to the main railway station or one of the s bahn stations located nearby to get a good... More 

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Cairo, Egypt
Contributor
12 reviews 12 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 24, 2014

The best thing about his hotel is its location; it's located in down town Frankfurt, a few meter from the Zeil, so you basically have everything within walking distance. Hotel Scala is basic Best Western, the bed is good (1 x double bed), the bathroom is pretty basic (although the towels are too small) and standard furnishing(Flat screen TV, desk,... More 

Was this review helpful? Yes 1
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Sir, thank you for your stay in our hotel. On behalf of our entire team, I would like to apologize for not exceeding all your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please note... More 

brunswick, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 21, 2014

This is nice little hotel in a quiet location, easily walkable to the center. The room was small but very comfortable, and the breakfast was very good indeed. Staff were very helpful and we were glad we picked La Scala to stay in when we arrived in Frankfurt.

Review collected in partnership with Best Western

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AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Randall, thank you for your stay at the BEST WESTERN Hotel Scala. It is our pleasure that you had an enjoyable stay in our hotel. Thank you for your sharing your experiences on tripadvisor. We hope to welcome you the next time in Frankfurt. Sending warm regards, your team at the Scala More 

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