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BEST WESTERN Hotel Scala

3.0 of 5
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Schaefergasse 31, 60313 Frankfurt, Hesse, Germany
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BEST WESTERN Hotel Scala
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Ranked #86 of 267 Hotels in Frankfurt
A recent review
5 of 5 stars reviewed 1 week ago
phoenix01 phoenix, az
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225 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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phoenix, az
2 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

Great location very close to the S bahn. The staff was very friendly and the room was clean there are great restaurants nearby we especially loved Daniel's Italian restaurant. We also found very good bakeries nearby A grocery store is about two blocks away

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AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Chandler, thank you for your stay at the Best Western Hotel Scala in Frankfurt. We appreciate your kind review on tripadvisor and we are pleased, that you liked your stay at our hotel. We hope to welcome you next time you may visit Frankfurt. Kind regards, Your team at the Best Western Hotel Scala More 

Buenos Aires, Argentina
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are looking for a hotel not very expensive you must try this hotel, it has an excellent location close to Zeil Street for shopping, and close the historic district as well. You can enjoy a very good breakfast and rooms are comfortable, more than enough room for european standards. Staff helpful and efficient. I will be booking again... More 

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AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Ricardo, thank you for your reservation and for your hint to other tripadvisor users. We appreciate your recommendations and it is our pleasure, that you enjoyed your stay at our hotel. Looking forward to welcome you next time in Frankfurt. Kind regards, your Scala Team More 

Limerick, Ireland
Level Contributor
112 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Descent hotel, a bit old style but perfectly clean and tidy. Good staff and spoke English well. Great location, very central. Very near train station, only walking distance. Abundance of pubs and restaurants nearby, Free wifi and good speeds. No issues

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AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Tom, great- thanks for your feedback and for your reservation in our hotel. We are happy, that you had an enjoyable stay at the Best Western Hotel Scala in Frankfurt. We hope to welcome you back soon. Kind regards, your team at the Best Western Hotel Scala More 

Manila, Philippines
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was in Frankfurt for work and chose this property because it was reasonably priced and it came recommended to me. I was not disappointed! Just a couple of things I loved about the hotel 1) location! It's a 5-7 minute walk to the metro or (S-Bahn) and the Zeil (the main shopping street) it's also 10-15 minutes to most... More 

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AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Dan, thank you so much for your kind review and explanations on tripadvisor. We couldn´t explain better. ;-) It is great, that you had a such good time with us and in Frankfurt. We hope to welcome you again next time in our hotel. Kind regards from the entire Hotel- Scala- team More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 14, 2015

We stayed for a weekend at this hotel, all was good, first we booked a smoking room, but the smell was just awful both in the room and in the corridor, also an elevator doesn't stop on the 1st floor (there the smoking rooms are situated). We kindly asked to change the room for the non-smoking one and the receptionist... More 

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Birmingham, AL
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 20, 2015

I was with a group of ladies traveling together and we arrived early in the day and the receptionist found one room available where we could check into and store luggage. That receptionist spoke good English but the man on duty the next morning when we departed for the airport did not speak any English at all. He was very... More 

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1 review
3 of 5 stars Reviewed April 19, 2015

Beds were very uncomfortable, Towels in bathroom were super thin. Walking distance to U and S Bahns. Main shopping center also walking distance. Main train station also walking distance. Would not recommend if you plan on staying more than one night. Staff very pleasant.

Review collected in partnership with Best Western

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Dusseldorf, Germany
Level Contributor
110 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed March 25, 2015

The Scala is a compact business hotel; its rooms aren't that big and very cleverly laid out. I found that it's too compact though. There's little room to move around and I had trouble finding storage possibilities. I found it disappointing that the Best Western Rewards Status wasn't respected. Though the check-in and -out went well I would think twice... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 3, 2015

Arrival at the hotel was smooth, with reception providing excellent advice on which sights to see and where to eat. They suggested Rama V for dinner one night, which was the best Thai I've ever eaten. I also needed to courier some items home, which they were happy to assist me with and retain the items until the courier came... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 10, 2015

Very well situated, not in de middle of the crazy noise of shoppers, but still at 5 min. distance from Zeil and metro station. Impossible to be lost, even with my poor sense of direction. Helpful staff. Nice and clean room. Fairly good quality/cost relation.

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