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BEST WESTERN Hotel Scala

3.0 of 5 Schaefergasse 31, 60313 Frankfurt, Hesse, Germany
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#84 of 262 hotels in Frankfurt
176 Reviews 3.5 of 5 stars
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BEST WESTERN Hotel Scala
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BEST WESTERN Hotel Scala
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  • Reviews (176)
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176 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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North East England
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here in early August. Great location for centre and shopping,pubs,restaurants. Easy walk up to Friederstrabe with it's bars and cafe's. It was really warm when we were there and with hindsight we should have booked a room with aircon at an extra 15 euros per night. Additionally staff were helpful and the rooms spotless.

Was this review helpful? Yes 1
Georgetown, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Best Western Scala, Frankfurt, Germany has a good and comfortable hotel room. The location of the hotel is convenience to shopping and eating place. It is only less than 30 drive to Frankfurt international airport. The check in staff is very helpful and fulfil our inquiries on shopping area, parking place, etc.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Chin Hong, Thank you very much for your stay in our hotel and for completing the survey. It is our pleasure to read, that you have enjoyed your stay with us. Your feedback is important to us and it is a great motivation for the entire team. If we can be of assistance in the future, please don't hesitate... More

Markham, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

PROS: This hotel was a 5 minute walk to the nearest subway stop "Konstablerwache". This stop is about a 25 minute subway ride to Franfurt Airport. The hotel is in a Great location with access to loads of patios, shopping district and the downtown area, SIXT car rental, paid parking garages within steps from the hotel (convenient if you are... More

Was this review helpful? Yes 1
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More

Santa Ana, California
Contributor
16 reviews 16 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 23, 2014

Nothing fancy, guest rooms a little small...but very good, central location & helpful staff. Close to walking streets & the river. Plus restaurants. Try the 12 Apostles Restaurant 100 metres away - excellent German food & beer.

Was this review helpful? Yes 1
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Guest, thank you for your reservation at the BEST WESTERN Hotel Scala. We are happy, that you enjoyed your stay. We appreciate your recommendations on trip advisor. Thanks for taking the time to complete this survey. With kind regards Your team at the BEST WESTERN Hotel Scala More

San Francisco, California
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 19, 2014

We travelled throughout Europe and stayed in Best Westerns in most of our major city visits. All were exceptional, except this one. Both our room and the service we received was beyond dismal. Our room was a hot box. There was no air conditioning. The window opened only a few inches and because the hotel has so many airtight hallway... More

Was this review helpful? Yes 2
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More

Rome, Italy
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 7, 2014

My husband and I stayed here for only one night between flights from the States and Italy. The location is wonderful-close to many shopping centers, restaurants, and sights. We arrived in Frankfurt early, so we had to wait to check in. However, the staff was very accommodating, holding our luggage for us so we could explore the city while we... More

Was this review helpful? Yes 1
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Guest, thank you for completing the survey and for your positive feedbacks on trip advisor. It is our pleasure to read, that you liked your stay at the BEST WESTERN Hotel Scala. We hope to welcome you back soon. With kind regards from Frankfurt Your team at the BEST WESTERN Hotel Scala More

Ottawa
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 2, 2014

We stayed here three nights. We had a peaceful and relaxing stay. Reception and dining room service were always friendly and helpful. The room was small but all we needed, always very clean. The breakfast is a wide variety of good food.

Was this review helpful? Yes 1
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Greg and Claude, thank you very much for your stay at the BEST WESTERN Hotel Scala in Frankfurt. We are pleased to read, that you enjoyed your time with us. Thank you for the compliments on tripadvisor.com. We hope to welcome you back soon. Kind regards from Frankfurt Your team at the BEST WESTERN Hotel Scala More

Sydney
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 28, 2014

Stayed in a double sound proof room with aircon. Would have been great if they had not initially turned the aircon off. Was told that my price did not include aircon! However an email to the hotel quickly put it right - which is very much appreciated. I think the hotel should not offer this room without aircon whatever the... More

Was this review helpful? Yes 1
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear guest, thank you for your stay at our hotel. We are sorry for the challenges and for the inconviences you may have experienced. As written in our hotel and room descriptions our hotel offers the Standard and Comfort categories. The comfort rooms are equipped with aircondition. You have booked a standard room. In fact you were given a free... More

Sao Paulo
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 23, 2014

Hotel is in a convenient location to explore the city center. Employees were helpful and cordial. It offers comfortable beds and quiet rooms. WIFI was included in the rate and it worked well. Breakfast was 14 Euro and it was of good quality with plenty of home made style Deutsch breads.

Was this review helpful? Yes 1
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Gustavo, we just received your great review on tripadvisor. Thank you for your stay and for your positive feedback. We are happy, that you liked your stay with us. It´s a great motivation for our team. We hope to welcome you again soon. With kind regards from Frankfurt Your team at the BEST WESTERN Hotel Scala More

agadir
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 20, 2014

this hotel is very ideal and nearby the shoping area and the main avenue Zeil. The hotel services are very good and the persoonel are very welcoming. The breakfast buffet is TOP.The service at the restaurant is perfect

Review collected in partnership with Best Western

Was this review helpful? Yes 1
AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Sir, thank you very much for your stay in our hotel and for your fantastic review on tripadvisor. It gives us a great pleasure, that you enjoyed your stay. We hope to welcome you back soon. Kind regards from Frankfurt Your team at the BEST WESTERN Hotel Scala More

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Additional Information about BEST WESTERN Hotel Scala

Address: Schaefergasse 31, 60313 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt > Innenstadt
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Hotel Scala 3*
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Also Known As:
Best Western Scala
Best Western Frankfurt
Frankfurt Best Western

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Amenities

Hotel Class
Official Description (provided by the hotel)
Unser 3 *** Best Western Hotel Scala liegt im Zentrum von Frankfurt am Main, wenige Schritte von der berühmten Einkaufsmeile "Zeil" und allen Geschäftsadressen sowie Sehenswürdigkeiten der Stadt entfernt. Hierzu zählen der Römer, der Dom, die Paulskirche, die Alte Oper, die Museumsufermeile oder das Geburtshaus von Johann- Wolfgang von Goethe. Das Best Western Hotel Scala bietet 40 moderne Zimmer der Standard- und Komfortkategorie. Alle verfügen über Verdunklungsmöglichkeiten, gratis W-Lan Internetzugang, Telefon, Schreibtisch, Sitzgelegenheit, Kabel-TV, Radio sowie Kosmetikspiegel und Haartrockner im Bad. Die Badezimmer sind mit Dusche oder Badewanne ausgestattet.Auf unseren Komfortetagen erwartet Sie ein Allergiker- freundliches Nichtraucherzimmer mit Flachbild- TV, Safe und eine kleine Wohlfühlüberraschung. Erhöhte Bettauflagen bieten angenehmen Schlafkomfort. Hier können Sie sich traumhaft fallen lassen.Mit unserem frischen, gesunden und vielfältigen Frühstücksbuffet mit kalten und warmen Speisen sorgen wir für ihren perfekten Start in den Tag!Nur wenige Meter vom Hotel entfernt, befindet sich die Konstablerwache. Von hier aus hat man Anschluss an alle S- Bahnen, U-Bahnen und Busse. Schräg gegenüber liegt auch ein öffentliches Parkhaus. ... more   less 
Number of rooms
40

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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