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BEST WESTERN Hotel Scala

3.0 of 5
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Schaefergasse 31, 60313 Frankfurt, Hesse, Germany
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1 room 1 guest
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BEST WESTERN Hotel Scala
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234 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Moscow, Russia
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

There was some confusion upon my arrival but Barbara D. who works the front desk ensured that the issue was resolved. And all, with a great smile. She is amazing. The hotel is wonderfully maintained and the room was larger than most. The air conditioning worked beautifully. Great location, there are so many fabulous restaurants in the surrounding neighbourhood and... More 

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California
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 3 weeks ago

After reading other reviews, we paid more for the comfort rooms with the A/C. They accidentally gave us one regular room, and after feeling how hot it was, the additional $$ for the comfort room was worth it. The rooms were nice and clean and the hotel was easy to access (about 5 minutes from the main shopping street/subway stop).... More 

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Campinas
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 1, 2015

The hotel has a great location, only minutes of walking distance to a great variety of restaurants, to the famous shopping mile "Zeil" and to other tourist attractions downtown. The breakfast was very good, a variety of fruits, cheese, ham, jellies, different kinds of german rolls and sweet rolls, cofee and juices, The room was also very good for me,... More 

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Abu Dhabi, United Arab Emirates
Level Contributor
80 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed July 1, 2015

This is an awesome location for getting in and out of Frankfurt easily as it is near the Konstablerwoche. Also, it is located in the middle of the nightlife area so walking to the fun places is easy. The breakfast was really awesome and the WIFI strong. Finally, the ladies at the front desk were really nice and even put... More 

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phoenix, az
2 reviews
5 of 5 stars Reviewed June 24, 2015 via mobile

Great location very close to the S bahn. The staff was very friendly and the room was clean there are great restaurants nearby we especially loved Daniel's Italian restaurant. We also found very good bakeries nearby A grocery store is about two blocks away

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AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Chandler, thank you for your stay at the Best Western Hotel Scala in Frankfurt. We appreciate your kind review on tripadvisor and we are pleased, that you liked your stay at our hotel. We hope to welcome you next time you may visit Frankfurt. Kind regards, Your team at the Best Western Hotel Scala More 

Buenos Aires, Argentina
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 23, 2015

If you are looking for a hotel not very expensive you must try this hotel, it has an excellent location close to Zeil Street for shopping, and close the historic district as well. You can enjoy a very good breakfast and rooms are comfortable, more than enough room for european standards. Staff helpful and efficient. I will be booking again... More 

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AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Ricardo, thank you for your reservation and for your hint to other tripadvisor users. We appreciate your recommendations and it is our pleasure, that you enjoyed your stay at our hotel. Looking forward to welcome you next time in Frankfurt. Kind regards, your Scala Team More 

Limerick, Ireland
Level Contributor
117 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed June 16, 2015

Descent hotel, a bit old style but perfectly clean and tidy. Good staff and spoke English well. Great location, very central. Very near train station, only walking distance. Abundance of pubs and restaurants nearby, Free wifi and good speeds. No issues

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AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Tom, great- thanks for your feedback and for your reservation in our hotel. We are happy, that you had an enjoyable stay at the Best Western Hotel Scala in Frankfurt. We hope to welcome you back soon. Kind regards, your team at the Best Western Hotel Scala More 

Manila, Philippines
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 10, 2015

I was in Frankfurt for work and chose this property because it was reasonably priced and it came recommended to me. I was not disappointed! Just a couple of things I loved about the hotel 1) location! It's a 5-7 minute walk to the metro or (S-Bahn) and the Zeil (the main shopping street) it's also 10-15 minutes to most... More 

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AnneSchue, Director of Sales at BEST WESTERN Hotel Scala, responded to this review

Dear Dan, thank you so much for your kind review and explanations on tripadvisor. We couldn´t explain better. ;-) It is great, that you had a such good time with us and in Frankfurt. We hope to welcome you again next time in our hotel. Kind regards from the entire Hotel- Scala- team More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 14, 2015

We stayed for a weekend at this hotel, all was good, first we booked a smoking room, but the smell was just awful both in the room and in the corridor, also an elevator doesn't stop on the 1st floor (there the smoking rooms are situated). We kindly asked to change the room for the non-smoking one and the receptionist... More 

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Birmingham, AL
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 20, 2015

I was with a group of ladies traveling together and we arrived early in the day and the receptionist found one room available where we could check into and store luggage. That receptionist spoke good English but the man on duty the next morning when we departed for the airport did not speak any English at all. He was very... More 

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