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Steigenberger Hotel Metropolitan

5.0 of 5 Poststrasse 6, 60329 Frankfurt, Hesse, Germany
Best prices for: 1 room 1 guest
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Steigenberger Hotel Metropolitan
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Steigenberger Hotel Metropolitan
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232 reviews from our community

Traveler rating
    83
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    41
    11
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars NEW

Great location for the main train station in Frankfurt but for the $ you can do better. Queen sized bed was uneven with a dip in the middle. Towels were old and hard; should have been replaced long ago. Pillows had no form to them and we're just plain flat. It's not just about location, guests also want comfort!

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear aussieone2015, Thank you very much for your feedback. I’m very sorry that we couldn’t fulfill your expectations. You can be sure that I take your words very seriously and I will look very close into the facts with the department heads. It is our goal to increase in that points to fulfill your expectations during your next stay. Hopefully... More 

Regensburg
Top Contributor
108 reviews 108 reviews
49 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

It's a nice hotel with relatively small rooms. The lobby area and the bar is melted together and is also small which causes in peak hours kind of problem to find a place where to sit down and talk. There are simply not enough sitting areas available. The breakfast is good and the whole staff is very friendly. I think... More 

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Deatr Beitgugb, thank you for your good feedback. We are very glad that you have enjoyed your stay with us so much. I’m really happy with your comment about our friendly and helpful staff. That is the point what makes the difference. I absolutely agree with you that it can be very busy in the lobby and bar area during... More 

Brooklyn, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay at the Steigenberger Metropolitan. It is located right next to the main train station so is very convenient. It's about a 15-20 minute walk to the downtown area. Since it is next to the train station, there are a lot of people milling about, but my wife and I didn't feel uncomfortable at any point, maybe... More 

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Roman, wow, what a great feedback. We are very happy that you and your wife enjoyed the stay in Frankfurt and in our hotel so much. Especially your compliments regarding our staff makes me happy. Regarding the pillows we offer a “in room pillow menu” where you can order your perfect pillow. I’m very sorry that you did not... More 

London, United Kingdom
Top Contributor
65 reviews 65 reviews
41 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is right next to Frankfurt's central station, making it a great starting point to travel on, for the trade fair and business. I had a Comfort Double with a queen bed and it was nice and large, even though the bed was too soft. The wellness area (sauna and steam room) plus a large fish tank in the... More 

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear London-Travellar, Thank you very much for sharing your impression of your stay. It’s very good to hear that you have been satisfied with our hotel, the location and the room. We keep special attention on the breakfast quality and variety because we are aware of the fact that the breakfast should be the perfect start in a successful day.... More 

Taipei, Taiwan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Steigenberger Metropolitan is perfectly located right next to the Central Station. Thanks to friendly and helpful staffs, I had a pleasant stay in the hotel.

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Albert, thank you very much for staying with us. We are very happy that you have enjoyed your stay so much. For me the greatest issue to hear is that you were very satisfied with our staff. That makes the difference. We are looking forward to welcoming you very soon again in Frankfurt and in our hotel Best regards... More 

Madrid, Spain
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 20, 2015

This hotel was visited from me several years ago and was much better. It is on central location, close to the fair in Frankfurt and 20 min. away from the airport. Rooms are a bit worn out and need to be renovated. Bath towels are too thin and they smell a bit strange. WiFi is free of charge but with... More 

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear PatDim, thank you very much for your feedback. I’m very sorry that we couldn’t fulfill the expectations that you have had from your last stay with us. We are always thankful for your opinion. We are in an ongoing procedure to keep our product up to the standard and of course up to the expectations of our guests. That’s... More 

Irvine, California
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 2, 2015

I have stayed in this hotel a couple of times on my way from California, USA to Bangalore, India. I have used this place as a stopover to break my journey into halves. This breaks have helped me overcome the jet lag -- I have have able to work straight in Bangalore. This is a very nice place in central... More 

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Mr. Subir M., thank you very much for your great feedback. It is very good to hear that you appreciate our location as well as our individual service. We are working on a daily basis with our staff to increase our service to fulfill your needs and wishes. See you hopefully soon again in our hotel Best regards Christian... More 

Harrow, England, United Kingdom
2 reviews
5 of 5 stars Reviewed December 19, 2014

This was the third year my son and I visited Germany at Christmas to visit the Christmas markets and take in a football match. We normally stay in a 4 or 5 star hotel so the accommodation itself is likely to be of a good standard which again was the case with the Steigenberger Metropolitan. It was an exceptional deal... More 

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Brian, thank you very much for your feedback. It is great to year that you have enjoyed your stay in Frankfurt so much. Our location right at the main station is very good for business travelers as well as leasure guests. I’m looking forward to welcoming you next year again to the Christmas market here in Frankfurt at the... More 

Geelong, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 17, 2014

From the time we arrived at 7.30 am and were given an early check in, until our departure, we found nothing to fault this stay. Staff were obliging and went out of their way to greet us in English. Breakfast was superb and Stephanie's service exceptional. The doorman, Robert reminded us of a Santa Claus, most appropriate at Christmas time.... More 

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review
Google Translation

Sehr geehrter Gerard1952, Was für eine tolle Bewertung! Vielen Dank. Ich werde dieses Lob an all meine Mitarbeiter weitergeben. Wir... More 

London
Top Contributor
186 reviews 186 reviews
153 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed December 17, 2014

I always wondered what this hotel was like and was fortunate enough to be able to try it in mid-December at a quite attractive price (it was an off peak Saturday). Large room, directly opposite the station (about 50m walk), which is always handy. Front desk helpful. Room in good condition, although the wifi was a little temperamental and the... More 

Was this review helpful? Yes
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear guest, thank you very much for your imput. I’m very glad to year that you have been satisfied with our hotel and especially with our staff. On a daily basis we are working on it to improve in the little things to deserve that additional star. We would be very glad if you would visit us again to show... More 

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Additional Information about Steigenberger Hotel Metropolitan

Address: Poststrasse 6, 60329 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Steigenberger Hotel Metropolitan 5*
Number of rooms: 131
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Also Known As:
Steigenberger Hotel Frankfurt
Hotel Style:
#16 Family Hotel in Frankfurt
#22 Luxury Hotel in Frankfurt
#26 Romantic Hotel in Frankfurt
#52 Business Hotel in Frankfurt

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