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Steigenberger Hotel Metropolitan

#37 of 268 Hotels in Frankfurt
Certificate of Excellence
Poststrasse 6, 60329 Frankfurt, Hesse, Germany
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1 room 1 guest
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Steigenberger Hotel Metropolitan
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261 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

comfortable, modern hotel next to the Frankfurt (main) hbf station, extremely convenient for tourist coming in by train and leaving by the Frankfurt airport (or the other way round) and would like to spend a short stay in Frankfurt. the price (120 Euro?? in mid August) is reasonable. you can order eggs made to order in breakfast ! if you... More 

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Thane, India
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

This Hotel is well located and rooms are well maintained. Breakfast is superb and overall Service is excellent. The breakfast is excellent and the Pan Cake & English Omelet served on request. rooms are quit and cool. Bar look is traditional and seating is very comfortable. Hotel Staff is co-operative speak very good English.

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Adelaide, Australia
Level Contributor
111 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

A nice room facing the street, and rail station, no noise when the window was closed. Large bathroom, with nice products to use. The breakfast was good, as well as buffet, the "main Course" was cooked for you in the kitchen. Reception friendly and helpful. Found charge on credit card , and several days later we got an email from... More 

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Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I really love this hotel for its absolute convenience and quality. Just across the street from the Hbf, it is so easily accessible to to go anywhere to and from. I always stay here whenever i am in Frankfurt. Rooms are always clean and staff always helpful and polite. Breakfast selection was good and enjoyable. Also a good walking distance... More 

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Atlanta, Georgia
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 23, 2015

I've stayed at this hotel twice - once in 2013 and again in 2014. Both stays were fine but the first stay was much better than the second. The first stay was 5* all the way... the room was clean, the carpet was impeccable, the bathroom was immaculate, the bed comfortable and the breakfast was fantastic. I was really looking... More 

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear DaBombDiggy, thank you for your comment. It is great to hear that you are very satisfied with our staff and that you will stay with us again. I will defenitly discuss your critical point concerning the housekeeping department with our housekeeper. I think that we are in 2015 on a very good way. See you soon again Best regards... More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 20, 2015

Stayed here for a conference 15th July. The hotel is located just across the road from the main rail station which is really convenient. The exterior of the hotel is very grand and there is even a small outside bar area which in the sunshine looked like a nice place to spend an hour or two. Then hotel is clean... More 

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Mark H., thank you very much for your comment. It is great to hear that you were satisfied with all parts of our hotel. This includes the friendly check in, the housekeeping staff with the clean room, the service staff at breakfast and of course the conference department. It is great to hear that and we will keep up... More 

Chicago, Illinois
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 20, 2015

Great location, especially if you're coming to Frankfurt and need to be in close proximity to the convention center. It's about a 10 minute walk. The hotel is ranked 5 star, however keep in mind European 5 star properties differ a bit from the US 5 star, so although the hotel felt a bit outdated, mostly referring to the rooms,... More 

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear CurlyQ87, thank you very much for staying with us. Of course you are right that our hotel is perfect for business travelers because of the location next to the main station and close to Frankfurts convention center. It also makes me happy that you pointed out that you were very satisfied with the service and the staff in the... More 

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed July 12, 2015

The room, breakfast and location are excellent. The most notable thing for me was that the staff were really friendly and efficient and went out of their way to help. I would definitely stay again when visiting Frankfurt.

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Bridget, Thank you very much for staying with us. It is great to see that you appreciated during your stay that our staff is willing to do everything to satisfy our guests. We are sure that the personal service makes the difference! See you soon again. Best regards Christian Gindele General Manager More 

Bogota
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 18, 2015

Really old fashion, it was my first time traveling to Germany and I do not what is the concept of a 5 star hotel there, because the room was really uncomfortable, starting with the bed, really short and small ( I supposed to be in a superior room!!) the pillow really bad quality and I do not want to speak... More 

Was this review helpful? Yes 2
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Charlieboy737, thank you very much for your stay in our hotel and your honest comment. I’m really sad that you did not enjoy the stay in our hotel. In general our guests are very satisfied with our guest focused staff. I just can apologize that you didn’t receive the expected and needed service. You can be sure that we... More 

Kentucky
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 8, 2015

Quiet hotel located next to the train station in Frankfurt yet within walking distance of downtown area. I couldn't hear the trains at all. Staff is extremely helpful and well-used to dealing with international visitors whose German is (like mine) non-existent. Food at the restaurant was great especially the breakfast, though there was a somewhat more limited menu for dinner.

Was this review helpful? Yes
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Jean, Wow, great!!! We appreciate your comment very much! We promise to keep up the good and personal service until your next stay ;-) See you soon again. Best regards Christian Gindele General Manager More 

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