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Steigenberger Hotel Metropolitan

#39 of 268 Hotels in Frankfurt
Certificate of Excellence
Poststrasse 6, 60329 Frankfurt, Hesse, Germany
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Steigenberger Hotel Metropolitan
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253 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I've stayed at this hotel twice - once in 2013 and again in 2014. Both stays were fine but the first stay was much better than the second. The first stay was 5* all the way... the room was clean, the carpet was impeccable, the bathroom was immaculate, the bed comfortable and the breakfast was fantastic. I was really looking... More 

Was this review helpful? Yes
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a conference 15th July. The hotel is located just across the road from the main rail station which is really convenient. The exterior of the hotel is very grand and there is even a small outside bar area which in the sunshine looked like a nice place to spend an hour or two. Then hotel is clean... More 

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Chicago, Illinois
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location, especially if you're coming to Frankfurt and need to be in close proximity to the convention center. It's about a 10 minute walk. The hotel is ranked 5 star, however keep in mind European 5 star properties differ a bit from the US 5 star, so although the hotel felt a bit outdated, mostly referring to the rooms,... More 

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London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The room, breakfast and location are excellent. The most notable thing for me was that the staff were really friendly and efficient and went out of their way to help. I would definitely stay again when visiting Frankfurt.

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Bogota
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 18, 2015

Really old fashion, it was my first time traveling to Germany and I do not what is the concept of a 5 star hotel there, because the room was really uncomfortable, starting with the bed, really short and small ( I supposed to be in a superior room!!) the pillow really bad quality and I do not want to speak... More 

Was this review helpful? Yes 2
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Charlieboy737, thank you very much for your stay in our hotel and your honest comment. I’m really sad that you did not enjoy the stay in our hotel. In general our guests are very satisfied with our guest focused staff. I just can apologize that you didn’t receive the expected and needed service. You can be sure that we... More 

Kentucky
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 8, 2015

Quiet hotel located next to the train station in Frankfurt yet within walking distance of downtown area. I couldn't hear the trains at all. Staff is extremely helpful and well-used to dealing with international visitors whose German is (like mine) non-existent. Food at the restaurant was great especially the breakfast, though there was a somewhat more limited menu for dinner.

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Jean, Wow, great!!! We appreciate your comment very much! We promise to keep up the good and personal service until your next stay ;-) See you soon again. Best regards Christian Gindele General Manager More 

Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 7, 2015

Excellent location, just next to the main train station of Frankfurt. Very close to most of the attractions. Clean and well maintained hotel. very fast check in and out. but the breakfast was not as we expect from 5 stars hotel.

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Abdul, thank you for your comment. Great to hear that you have enjoyed your stay with us. We are sorry that we couldn’t fulfill your expectations concerning the breakfast. We try to reach a very high level for breakfast because we are aware that this is the most important time to start a great day. That’s why we work... More 

Bangkok, Thailand
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 4, 2015

What a great location right besides the main train station. Staff were extremely friendly and accommodating. Great selection of breakfast items and the eggs Benedict was simply delicious. Rooms were comfortable except for the bed and pillows, pillows were just too soft. Highly recommend it and will be back to it definitely.

Was this review helpful? Yes
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear RAVI G, Wow, what a great comment!!! Great that you have enjoyed our breakfast buffet that much. With our additional menu for breakfast we try to fulfill all the wishes from our guests. Great to hear that you appreciate that service. See you soon again Best regards Christian Gindele More 

Mumbai
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 18, 2015

The hotel is next to Frankfurt mail station...walking distance of approximately 100 mtrs and is centrally located to the shopping and Messe areas. The rooms are cozy and nicely maintained. What blew me away was the superb service of the front desk. My colleague was not well during this trip...and on enquiry, the front desk recommended us a clinic and... More 

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear RAVCHK, Thank you for your great comment. I’m very sorry that your collegue couldn’t enjoy the stay in Frankfurt. We all hope that he is doing better?! It is one of our main issues that we really care about our guests in a very honest way. I think that makes the difference. We would be very glad welcoming you... More 

midlands
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 11, 2015

Enjoyed our stay. Two minutes from the station which proved useful as our train was cancelled leaving us a two hour wait. Very good free wifi plus UK TV channels, BBC1,2 etc and so our wait was made easier. Lovely room, great toiletries, extremly comfy bed, great bathroom. Breakfast included the best omlette I have ever had. Had a burger... More 

Was this review helpful? Yes
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Savkat, thank you very much for your great comment. We are very glad that we could fulfill your expectations. We hope welcoming you very soon again in our hotel. Best regards Christian Gindele General Manager More 

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