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Steigenberger Hotel Metropolitan

#34 of 266 Hotels in Frankfurt
Certificate of Excellence
Poststrasse 6, 60329 Frankfurt, Hesse, Germany
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Steigenberger Hotel Metropolitan
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Steigenberger Hotel Metropolitan
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242 reviews from our community

Traveler rating
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    43
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mumbai
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is next to Frankfurt mail station...walking distance of approximately 100 mtrs and is centrally located to the shopping and Messe areas. The rooms are cozy and nicely maintained. What blew me away was the superb service of the front desk. My colleague was not well during this trip...and on enquiry, the front desk recommended us a clinic and... More 

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midlands
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Enjoyed our stay. Two minutes from the station which proved useful as our train was cancelled leaving us a two hour wait. Very good free wifi plus UK TV channels, BBC1,2 etc and so our wait was made easier. Lovely room, great toiletries, extremly comfy bed, great bathroom. Breakfast included the best omlette I have ever had. Had a burger... More 

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Barcelona, Spain
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

- Nice, friendly staff. Quick checkout. WiFi worked without a problem. - Excellent breakfast. - The neighborhood is not very nice, but being right next to the railway station is very convenient. - 15 minute walk to Frankfurt fair.

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Arpipo, thank you very much for your comment. We are very happy that you enjoyed your stay with us so much. We hope seeing you very soon again. See you Best regards Christian Gindele General Manager More 

Contributor
16 reviews 16 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 26, 2015

The hotel is a bit old , however the service is quite good and ideal location to move around as it is located right in front of the Main Train Station . Lower floor rooms could get noisy from the traffic .

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Satheesh V, thank you very much for staying with us. I’m happy to hear that you have been satisfied with the hotel and especially with the location. We try to keep up the high standard in our personel performances as well as in the maintenance. Our technical department will work hard on it to improve to fulfill all your... More 

Milano
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 17, 2015

Steigenberger always feels a bit old school but in a nice way. This hotel is no exception to that. Great location in short walking distance to the central station. Everything works, WiFi is complementary and also comes with a decent performance, nice and helpful staff, very professional registration. Appreciated the Nespresso coffe maker in the room. Also breakfast is always... More 

Was this review helpful? Yes 2
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear BigMan66, Thank you very much for that comment. I absolutely agree with your point. Our hotel is located perfectly next to the train station in an historical building. To find the right measure between an “old school” building and the up to date standards is important to find. It’s great to hear that we are on the right way.... More 

Jodhpur, Rajasthan, India
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 16, 2015

I stayed here along with my friend for one day on our way to Hannover. It is a nice clean hotel, rooms are relatively small but nice and cosy. The best part of this hotel is its location, just opposite the main station. Checkout was easy and fast, staff was nice and very helpful. Overall experience was very good and... More 

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Puneetrao78, wow, great to hear that you have enjoyed your stay with us so much. Thank you for sharing that! For your next stay it could be a possibility to book a superior or a deluxe room. There you will have more space. We are looking forward to welcoming you soon again. Best regards Christian Gindele General Manager More 

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 1, 2015

Great location for the main train station in Frankfurt but for the $ you can do better. Queen sized bed was uneven with a dip in the middle. Towels were old and hard; should have been replaced long ago. Pillows had no form to them and we're just plain flat. It's not just about location, guests also want comfort!

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear aussieone2015, Thank you very much for your feedback. I’m very sorry that we couldn’t fulfill your expectations. You can be sure that I take your words very seriously and I will look very close into the facts with the department heads. It is our goal to increase in that points to fulfill your expectations during your next stay. Hopefully... More 

Regensburg
Top Contributor
134 reviews 134 reviews
57 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed February 27, 2015

It's a nice hotel with relatively small rooms. The lobby area and the bar is melted together and is also small which causes in peak hours kind of problem to find a place where to sit down and talk. There are simply not enough sitting areas available. The breakfast is good and the whole staff is very friendly. I think... More 

Was this review helpful? Yes 1
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Deatr Beitgugb, thank you for your good feedback. We are very glad that you have enjoyed your stay with us so much. I’m really happy with your comment about our friendly and helpful staff. That is the point what makes the difference. I absolutely agree with you that it can be very busy in the lobby and bar area during... More 

Brooklyn, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 24, 2015

We enjoyed our stay at the Steigenberger Metropolitan. It is located right next to the main train station so is very convenient. It's about a 15-20 minute walk to the downtown area. Since it is next to the train station, there are a lot of people milling about, but my wife and I didn't feel uncomfortable at any point, maybe... More 

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Roman, wow, what a great feedback. We are very happy that you and your wife enjoyed the stay in Frankfurt and in our hotel so much. Especially your compliments regarding our staff makes me happy. Regarding the pillows we offer a “in room pillow menu” where you can order your perfect pillow. I’m very sorry that you did not... More 

London, United Kingdom
Top Contributor
69 reviews 69 reviews
41 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed February 20, 2015

The hotel is right next to Frankfurt's central station, making it a great starting point to travel on, for the trade fair and business. I had a Comfort Double with a queen bed and it was nice and large, even though the bed was too soft. The wellness area (sauna and steam room) plus a large fish tank in the... More 

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flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear London-Travellar, Thank you very much for sharing your impression of your stay. It’s very good to hear that you have been satisfied with our hotel, the location and the room. We keep special attention on the breakfast quality and variety because we are aware of the fact that the breakfast should be the perfect start in a successful day.... More 

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