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Kempinski Hotel Frankfurt Gravenbruch

#30 of 266 Hotels in Frankfurt
Certificate of Excellence
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Graf Zu Ysenburg und Buedingen Platz 1, 63263 Frankfurt, Hesse, Germany
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20% off room rate
Best prices for: 1 room 1 guest
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Kempinski Hotel Frankfurt Gravenbruch
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Kempinski Hotel Frankfurt Gravenbruch
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70 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tel Aviv
Top Contributor
57 reviews 57 reviews
57 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

i have been at this hotel few times and like it, even there is no bath in all the rooms, i like the service that was good. i also joined to membership program for them club Discovery. it was my favorite hotel in Frankfurt. out of the city, quite area and very good service. but that "was", and now it... More 

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KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, thank you for reflecting your recent stay here on TripAdvisor. I am very sorry to read that we did not meet your expectations during your stay. The rooms which are closer to the lobby have another style and are all newly renovated; this is why they are more expensive then the comfort category which you have booked. I... More 

Bad Schussenried, Germany
1 review
1 of 5 stars Reviewed 1 week ago

We went to this hotel as a compensation for a cancelled Lufthansa flight. The reception was correct and very helpful. The room very nice and comfortable, according to this hotel category. After almost 9 hours between flight, airport long waiting time and transfers we just want to eat something and take some rest. At the restaurant the waitress, Miss Schopf,... More 

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KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, thank you very much for taking the time to review your recent stay. I’m very sorry that you did not feel comfortable during your visit at our restaurant. Please accept my sincere apologies for the inconveniences. This is not the standard of our hotel and restaurant. Please be sure that this incident will be discussed with the relevant... More 

London
Contributor
12 reviews 12 reviews
4 of 5 stars Reviewed 1 week ago

The location of the hotel is easy to find although it is tug in a quiet area 20 mins by car outside of Frankfurt. The property is up to Kempinski standard with a small lake providing cosy view from the room. Dinner in the main restaurant was with good food and very friendly service.

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KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear Joseph, I'm glad to read that you enjoyed your stay here in Gravenbruch and had a good time. If you like, become a fan of our facebook page to be always up-to-date. Finally, thanks for sharing your thought here on TripAdvisor. Best wishes Stefan Schwind General Manager More 

Vancouver, Canada
Top Contributor
67 reviews 67 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Lufthansa sent me to this hotel for an overnight stay (delayed flight caused missed connection). The hotel is actually quite nice, with higher-end rooms that are clean and comfortable. This hotel is also close to the Frankfurt airport.

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Beijing, China
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After finishing the long renovation the result is truly exceptional. It starts with the lobby and bar and finishes in the rooms. The design tam did a great job. The check-in was friendly, efficient and speedy. The room was facing the garden and was very comfortable. There is nothing missing from the room. The breakfast buffet fulfills every wish with... More 

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KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, thank you for reviewing your recent stay at our Kempinski Hotel Frankfurt Gravenbruch. It is our aim to provide you with a superior product and I am glad to read that we met your expectations. I will be my pleasure to welcome you soon again here in Gravenbruch With best regards Stefan Schwind General Manager More 

Kapellen, Belgium
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Great looking hotel on the border of Frankfurt. Very nice staff with and great valet. The room was new but the airco was not working and the heater was still on winter modus. The results: 24° in the room at 1AM :-( Very nice restaurant with local food, huge portions and delicious. We spend a great evening in the restaurant... More 

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KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear Geoffrey, many thanks for your feedback here on TripAdvisor. I am very sorry to hear that the air-condition did not work properly. Our technical department will take care of this issue. On 2. November 2015 we will reopen our luxury spa with gym. I am sure you will be impressed and have again a good time here in Gravenbruch... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

A mishmash of styles, the kempinski gravenbruch cannot seem to decide if it is a stable conference facility or a luxury spa. It's location in the middle of nowhere doesn't lend itself well to sightseeing unless you have a car (taxi's into Frankfurt are 30+ euro). The central public areas are ok but it lacks any real intimacy. The rooms... More 

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KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear Mike, thank you for sharing your thoughts regarding your recent stay with us here on TripAdvisor. We can improve our product only with the hints of our guests. Please be sure that your comments will be discussed in-house. I hope to welcome you again here in Gravenbruch Best regards Stefan Schwind General Manager More 

Stellenbosch
Top Contributor
60 reviews 60 reviews
24 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 7, 2015

I stayed for the second time in this hotel in March. Did not like that I had to pay an extra fee to get my room early, either the room is ready or it is not, it is extortion to make guests pay for an early check-in. Concierge desk is one of the best I have experienced, they went out... More 

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KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, thank you for reviewing your recent stay here on TripAdvisor. The early check-in or late check-out fee is an established procedure which is handled all over the world. If you arrive early and don’t want to pay this fee, our front desk team will be happy to store your luggage until the room is ready. Thank you for... More 

Madrid, Spain
Contributor
19 reviews 19 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 23, 2015

First of all I must say that before going to this hotel I checked reviews and photos on Tripadvisor and I was a bit worried that the hotel would be already a bit old... as I was going to spend lots of time in the property for business reasons. Nevertheless, once I arrived it was all quite the opposite: The... More 

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KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, it was a pleasure reading your experiences of your recent stay with us. Thank you very much therefor and your time to write this detailed review. Our goal is the satisfaction of our guests and I think we were successful during your stay. Your compliments regarding the staff will be forwarded to the head of departments so that... More 

Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 21, 2015

From the outside the hotel looks like the cross between a private hospital and a Travelodge. Inside it's a rabbit warren of a hotel (huge and sprawling) and lacks personality. Rooms a good size and comfortable. Bathrooms in the standard rooms are completely mirrored - you can see yourself from angles you never knew existed. Restaurant menu wasn't particularly appealing... More 

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KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, first of all I would like to thank you for your review of your recent stay at our hotel. I am glad to hear, that you were satisfied with the food, the staff and our conference area. The hotel is, as mentioned, located approximately 12km from the city centre of Frankfurt and the airport. This offers our guests... More 

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