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Kempinski Hotel Frankfurt Gravenbruch

#25 of 271 Hotels in Frankfurt
Certificate of Excellence
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Graf Zu Ysenburg und Buedingen Platz 1, 63263 Frankfurt, Hesse, Germany
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1 room 1 adult
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Kempinski Hotel Frankfurt Gravenbruch
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161 Reviews from our TripAdvisor Community

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Singapore, Singapore
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is just magnificent. Their brunch is absolutely exquisite where you can enjoy a lovely glass of bellini with your meal. This hotel offers view of the lake and is not too far from Frankfurt. The hotel is also spotless and the interior design is simple and elegant. Highly recommend.

Helpful?
Thank J2201
London, United Kingdom
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A very clean hotel, with picturesque views of the lake. Excellent Points: The pictures in the bar were thought provoking, and historically interesting. This made it different to the average 5* hotel, and gave an insight into the thoughts of the owner /designer. Good points: Great service, nice views, good for conferences, weddings, etc., especially in the summer. Slight negatives:... More 

Helpful?
Thank bakman1809
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, many thanks for taking the time to review your recent stay here at Kempinski Hotel Frankfurt Gravenbruch. We are very happy to read your comments. To improve our service, our IT department is checking the possibility of adding TV channels in our system. We look forward to welcome you soon again. With best wishes from Gravenbruch Management Team More 

Wenzhou, China
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Our stay here is exactly what you would expect of Kempinski: comfort and excellence. A special mention of their fantastic, friendly and efficient concierge. They were an absolute treat. The hotel about 15min out from Frankfurt city centre. The only schlep was that there's only ONE elevator in the entire hotel, which made for quite a walk to most of... More 

Helpful?
Thank mrin_dhar
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, many thanks for reviewing your recent stay. We are very glad to read, that you enjoyed your stay with us. We shared your kind words regarding our concierge with them and the entire team. We are offering in total three elevators to reach our guest rooms. The concierge and front office team will be happy to assist you,... More 

Naij
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 10, 2015

I arrived the hotel without my luggage as it had been left in Las Vegas! As anyone who has had their luggage not arrive, I was unhappy about the development. The receptionist was pleasant and very welcoming and did all that he could to make me feel so much better. I got a double upgrade!!! The suite was exceptional! I... More 

Helpful?
Thank Yasmina9
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear Yasmina, Great to read that our front desk staff could make you feel more comfortable. We hope to see you again soon here in Gravenbruch. Best regards Management Team More 

Vienna, Austria
Level Contributor
106 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed November 24, 2015 via mobile

The hotel is not located at the most convenient location but still manageable to reach with taxi. The check in and out speed was efficient. Daily free WiFi increases the satisfaction. The rooms were big and comfortable with clean conditions. The amenities need to be asked from the reception. Due to an inconvenient floor planning you may face a long... More 

Helpful?
Thank Laquila
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, Many thanks for your feedback and for choosing our hotel during your recent visit at Frankfurt. For your upcoming stay we recommend the Deluxe or Grand Deluxe category as these rooms are located closer to the lobby. For any further questions or wishes we are always at your disposal. With best wishes Management Team More 

Hook
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed November 23, 2015

Not a bad hotel and the public areas are not bad, neither are the rooms. Housekeeping leaves much to be desired.Not good, if I can write my name in the dust of cupboard shelves. Funny enough, I made the same observation at another Kempinski hotel in Berlin two weeks ago. Beds very comfortable. There was a half exposed ceiling spot... More 

Helpful?
Thank CorpoHook
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, We are very sorry that you were not overall satisfied during your recent stay. Your feedback is very helpful for us to ensure our high level of hospitality. Our teams will check your comments to improve our services and products. It would be our pleasure to welcome you again here in Gravenbruch. Best regards Management Team More 

Level Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed November 17, 2015 via mobile

We ended up here as our flight was canceled in Frankfurt. We were given a suite which was almost 1500 square feet or more. Absolutely fabulous, felt pampered. Had dinner there and schnitzel was not only wonderful but only $23 euros. Breakfast buffet covered 3 rooms or more with almost anything u can imagine. Stunning bar with huge wood burning... More 

Helpful?
Thank 419judithp
Sydney
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed November 17, 2015

I stayed with a group of friends in a single room. I found that staff were a little less attentive than I would have expected for the Kempinski. Small requests were not done for example I had requested that I have a top sheet placed on my bed as the rooms were extremely warm. It had not been done when... More 

Helpful?
Thank CityHopperSyd
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, Many thanks for sharing your thoughts regarding your recent stay at our hotel. We are very sorry that we could not convince you of our service. Please be sure that this will be discussed in the upcoming head of department meeting to ensure our high level of hospitality. It would be our pleasure to welcome you again here... More 

Clarksburg, MD
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 15, 2015

We were thrilled with everything about this hotel. Excellent service, attention to detail, and a beautiful room with lots of extras. The staff at the front desk was helpful, the men helping us get our bags to the room were super, and when I asked for a 6:00am wake up call, they even brought me a coffee free of charge.... More 

Helpful?
Thank FunkReporter
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, In the name of the entire team we would like to thank you for your feedback regarding your recent stay and we are happy to read that you had a nice stay here in Gravenbruch. For your upcoming stay we recommend our Deluxe or Grand Deluxe category which are equipped with rain showers. Our reservation team will be... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 15, 2015

The whole experience with this hotel was just great. The rooms where clean, the bed was very comfortable, the staff was friendly and the food in the restaurang was very good. I really enjoyed my stay and woul visit this hotel again for sure

Helpful?
Thank Frida C
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear Frida, Many thanks for your overall positive feedback. We are also looking forward to welcoming you back here in Gravenbruch. All the best Management Team More 

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