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Kempinski Hotel Frankfurt Gravenbruch

#22 of 265 Hotels in Frankfurt
Certificate of Excellence
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Graf Zu Ysenburg und Buedingen Platz 1, 63263 Frankfurt, Hesse, Germany
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Kempinski Hotel Frankfurt Gravenbruch
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Kempinski Hotel Frankfurt Gravenbruch
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51 reviews from our community

Traveler rating
    33
    6
    10
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    1
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8
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27
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Madrid, Spain
Contributor
19 reviews 19 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

First of all I must say that before going to this hotel I checked reviews and photos on Tripadvisor and I was a bit worried that the hotel would be already a bit old... as I was going to spend lots of time in the property for business reasons. Nevertheless, once I arrived it was all quite the opposite: The... More 

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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

From the outside the hotel looks like the cross between a private hospital and a Travelodge. Inside it's a rabbit warren of a hotel (huge and sprawling) and lacks personality. Rooms a good size and comfortable. Bathrooms in the standard rooms are completely mirrored - you can see yourself from angles you never knew existed. Restaurant menu wasn't particularly appealing... More 

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Marbella, Spain
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Excellent service, the new bedrooms look amazing: big size and very good bathrooms with amazing shower. Shame that they did not mention upon the check in that the SPA was closed, I wanted to use it one of the evenings and got a bit frustated.

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KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, thank you for the review of your recent stay at our Kempinski Hotel Frankfurt. I am sorry to read that you did not feel well informed regarding the SPA closure. We tried to inform all travel agencies and inform our guests personally when they book via phone. In 3rd quarter 2015 we will reopen the new luxury SPA... More 

Munich, Germany
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been visiting the hotel for the past 2 years and I am happy that the renovation has finally come to an end - and the result is stunning. The entire hotel has been re-done and whoever the designers where, they have kept the charm of the country house beautifully alive! Well done. I come here every time when... More 

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KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, thank you for sharing your thoughts here on Tripadvisor. I am glad to read that you were overall satisfied during your stay in our hotel. We are also very happy and proud of the “new” hotel as all areas have been modernized. Now we are only waiting for the reopen of the SPA area in 3rd quarter 2015.... More 

New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff at the Kempinski Gravenbruch appear to be trained to work with the Royal family and c-suite executives...If it is not perfect - do not bother. From the Maserati pick-up to the ballroom size suites, from the knowledgeable sommelier and f/b managers to the front desk staff and concierge, there is no better place for executives (and Royals) on... More 

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KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear Elinor, thank you very much for your overall positive feedback regarding your recent stay at our Kempinski Hotel Frankfurt Gravenbruch. I am really happy that you felt comfortable and hope to welcome you soon again. With best wishes from Gravenbruch Stefan Schwind General Manager More 

Lincolnshire, United Kingdom
Contributor
18 reviews 18 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here as part of a conference. Check-in took almost 15 minutes. The staff were very polite and attentive to everyone in front of me but 15 minutes is way too long when there aren't many people checking in. The room and bathroom were very well equipped and spotlessly clean. My room was over 200 paces from the lift, if... More 

Was this review helpful? Yes 1
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, thank you very much for choosing our Kempinski Hotel Frankfurt Gravenbruch for your recent stay in Frankfurt and as well for taking the time to review this stay. I am glad to hear that you were satisfied with the staff and the food but I am very sorry, that you had some troubles during your stay. For your... More 

New Delhi, India
Top Contributor
129 reviews 129 reviews
39 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed January 26, 2015

This is my third visit to this hotel and am so happy to return here. The concierge is the starting point of making me feel at home. Then the friendly and efficient front office staff. The new lobby is stunning and the bar area is very nice. The bar staff is always pleasing and even remembered my favourite drink. Don't... More 

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KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear Guest, thank you very much for reviewing your recent stay here on TripAdvisor. I am very happy to hear that you were overall satisfied with the staff, breakfast and our newly renovated lobby area. We are all very proud that we are now able to welcome our guests in this new atmosphere. We are all looking forward to welcoming... More 

Kuala Lumpur, Malaysia
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 21, 2015

Was there on business trip, staying a total of 5 nights. The people are friendly and helpful, the overall ambiance was perfect for both leisure and business. I personally like the heated floor in the bath room, it is really very thoughtful during winter. The breakfast was fabulous too, the selection was good and fresh. Well done overall!

Was this review helpful? Yes
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear Joanne, thank you very much for you overall positive feedback here on TripAdvisor. I am glad to hear that you were satisfied with your stay at our Kempinski Hotel Frankfurt Gravenbruch and with the heated floor of our newly renovated rooms. I really hope to welcome you soon again. With best regards Stefan Schwind General Manager More 

Frankfurt, Germany
Contributor
20 reviews 20 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 16, 2015

Due to the fact that I had forgotten to reserve a table in a real Hotel in Frankfurt in december 2014 I thought I was lucky to get a table for 4 at the Kempinski. Well now I know why. Let me say that when it comes to buffet lunches around the world my wife and I know what we... More 

Was this review helpful? Yes 2
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear Christian, thank you for rating our brunch buffet. You visited one of our advent brunches last year where we offered an extensive buffet with different starters, main dishes and desserts. The price of EUR 69 is, as you mentioned, the highest in Frankfurt but we are the only location where all beverages, including champagne, were included. We tried to... More 

Portugal
Contributor
16 reviews 16 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 7, 2015 via mobile

I can only relember good things about this stay: - excelent confort and quality of the bedroom - free internet wifi (although payable if high performance required) - located in the border of the black forest, 15 minutes from the FRA AirPort hub and algo close to Frankfurt downtown - very friendly and professional staff - elegant decor and athmosphere... More 

Was this review helpful? Yes
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear Joao, it was a pleasure reading your review regarding your last stay at the Kempinski Hotel Frankfurt Gravenbruch. As you mentioned, the hotel is located 15 minutes from the airport and from the city center, very quiet and close to the forest. Since last week our newly designed lobby is reopened and now we are waiting for the new... More 

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