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Kempinski Hotel Frankfurt Gravenbruch

#29 of 268 Hotels in Frankfurt
Certificate of Excellence
Graf Zu Ysenburg und Buedingen Platz 1, 63263 Frankfurt, Hesse, Germany
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1 room 1 guest
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Kempinski Hotel Frankfurt Gravenbruch
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100 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Kingston-upon-Hull, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was the first 5* hotel I ever stayed at. I didn't know what to expect, but what I got was an excellent service and clean, spacious room. I stayed there on my birthday and I received a small cake with a lovely card from the management. The only cons were that my room was at the very end of... More 

Was this review helpful? Yes 1
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, first of all, we would like to thank you for sharing your thoughts with others here at TripAdvisor. We are happy, that you like the new rooms and that we could surprise you on your birthday. At the same time, we are very sorry, that you had an issue with your TV. During your next stay, please contact... More 

Trinidad and Tobago
1 review
5 of 5 stars Reviewed 3 weeks ago

Kempinski is an amazing hotel !!! Welcomed by friendly staff, especially giving alot of thanks to a very helpful staff Mustapha . Rooms is very clean and very spacious. Loved every bit of this place .

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KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, We are very glad to read that you enjoyed your stay. Your comments have been forwarded to Mustapha who is very happy about your feedback. It will be our pleasure to welcome you soon again here in Gravenbruch With best regards Management Team More 

Perth, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 23, 2015

We celebrated the biggest Event in two peoples life, their wedding. You would think a 5* Hotel with this Name knows how to organize such an important and special event. But from the beginning to end everything that could have gone wrong went wrong: Service Stuff unorganized; no clue about five star service; never heard of - doing everything for... More 

Was this review helpful? Yes 1
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, thank you for your review. Unfortunately we have not been able to identify any record of your visit at our property to investigate this matter further. At your convenience, please contact us directly so that we can address this for you. With best regards Stefan Schwind General Manager More 

Switzerland
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 22, 2015

We spent only one night in the hotel, but it was just amazing! What can one say: details are done till the perfection. The hotel is huge. One doesn't have such an impression once staying in front of it, but it is huge! The staff is very friendly, especially the two girls at the reception dressed in very beautiful red... More 

Was this review helpful? Yes 1
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, many thanks for sharing your thoughts here at TripAdvisor. I am very glad to read, that you were overall satisfied with your recent stay. Our Ladies in Red were also very happy to read your comments. In the name of the entire team of Kempinski Hotel Frankfurt Gravenbruch, I hope to welcome you soon again. With best wishes... More 

Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 7, 2015

Just one night, easy access, good parking and a superb location It's a Kempinski, and has everything you would expect including the price Rooms good, clean and all the usual facilities Breakfast was a slightly confusing affair, it was all there, just tricky to easily and quickly find what you want In summary, everything worked, but no real personal connection.

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Hamburg, Germany
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 26, 2015

Staying here since years. This week again for 2 nights. The renovation is almost completed. This time I also used the conference facilities and they are very good. Service excellent. Bar/lounge is very good including the terrace. With the opening of the wellness area this Hotel will become Frankfurts no1 Hotel.

Was this review helpful? Yes 1
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, many thanks for your overall positive feedback. I'm happy to read that you are a loyal guest for so many years. On 2 November we will reopen our luxury spa area. The entire team is looking forward to welcoming you soon again here in Gravenbruch Best regards Stefan Schwind General Manager More 

Singapore, Singapore
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 20, 2015 via mobile

I stayed at the Frankfurt Kempinski hotel in June 2015. As part of a company meeting. Lovely hotel, newly renovated, with friendly, attentive service staff. The rooms are well apportioned, beds are super comfy and the toilets come with double sinks / rain shower. The hotel bar overlooks a small lake, lovely in the summer. They serve a mean Mojito... More 

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KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear Joanna, thank you very much for recommending our Kempinski Hotel Frankfurt Gravenbruch. I am happy to read that you enjoyed your recent stay with us and that you like the newly renovated rooms. If you would like to be always up-to-date with the latest news, become a fan of our facebook page. I hope to welcome you soon again... More 

Ottawa, Canada
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 18, 2015

The Kempinski Hotel at Gravenbruch, not far from the Frankfurt International Airport, is a sprawling luxury hotel with super-attentive service, 225 newly renovated, and big, rooms, big beds, big TVs and long (and I mean long!) hallways. Wake up calls can be accompanied by a latte delivered to your door. Fitbit enthusiasts can accumulate serious steps just by going down... More 

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KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear Ted, I am pleased to read that you were satisfied with the newly renovated rooms and the staff. As mentioned, we do have quit long ways to some of the room categories. For your next stay I recommend the Deluxe or Grand Deluxe category which are located closer to the lobby. Finally I would like to thank you for... More 

Tel Aviv
Level Contributor
65 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed May 21, 2015

i have been at this hotel few times and like it, even there is no bath in all the rooms, i like the service that was good. i also joined to membership program for them club Discovery. it was my favorite hotel in Frankfurt. out of the city, quite area and very good service. but that "was", and now it... More 

Was this review helpful? Yes 4
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, thank you for reflecting your recent stay here on TripAdvisor. I am very sorry to read that we did not meet your expectations during your stay. The rooms which are closer to the lobby have another style and are all newly renovated; this is why they are more expensive then the comfort category which you have booked. I... More 

Bad Schussenried, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 15, 2015

We went to this hotel as a compensation for a cancelled Lufthansa flight. The reception was correct and very helpful. The room very nice and comfortable, according to this hotel category. After almost 9 hours between flight, airport long waiting time and transfers we just want to eat something and take some rest. At the restaurant the waitress, Miss Schopf,... More 

Was this review helpful? Yes 2
KempinskiFRA, Manager at Kempinski Hotel Frankfurt Gravenbruch, responded to this review

Dear guest, thank you very much for taking the time to review your recent stay. I’m very sorry that you did not feel comfortable during your visit at our restaurant. Please accept my sincere apologies for the inconveniences. This is not the standard of our hotel and restaurant. Please be sure that this incident will be discussed with the relevant... More 

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