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Fleming's Deluxe Hotel Frankfurt Main-Riverside

Lange Str. 5-9, 60311 Frankfurt, Hesse, Germany (Formerly Steigenberger Hotel Frankfurt-City)
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Fleming's Deluxe Hotel Frankfurt Main-Riverside
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Fleming's Deluxe Hotel Frankfurt Main-Riverside
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234 reviews from our community

Traveler rating
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    109
    38
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dusseldorf, Germany
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

First of all, the lift to the garage was not working... Then, when we checked in, we were appalled at the way the blonde receptionist was treating the guest who arrived before us -- with a sense of dismissal and not being helpful at all. They were nicer when they checked us in, so, okay. The room was okay, clean... More 

Was this review helpful? Yes 1
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear Mrs. JennSingapore , Thank you for your review about your stay in our hotel. We apologize for the wrong handling and behavior of our colleagues and make sure that they get a training regarding their behavior. Please be assured that the mentioned situation is not our usual good standard. This is why we are working at the moment on... More 

Reading
Contributor
20 reviews 20 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent two nights at this lovely hotel in May whilst attending a conference in Frankfurt. My original booking had not been completed properly and the staff where wonderful at finding me and available room last minute when I arrived. The room was really great, I was surprised to find that it had some many great amenities, and the staff... More 

Was this review helpful? Yes
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review
Google Translation

Sehr geehrte MLooker, herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten. Klasse, dass... More 

Grimsby, United Kingdom
Contributor
14 reviews 14 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed in this hotel for 3 nights whilst visiting a trade fair in Frankfurt. The staff were very helpful, the room was clean with good amenities. It was a little strange having the shower in the room, but ours was off to the side with frosted glass. There was a fridge in the room and tea... More 

Was this review helpful? Yes
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review
Google Translation

Sehr geehrte Tracey G, zunächst einmal vielen Dank, dass Sie sich Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten.... More 

Vancouver, Canada
Top Contributor
90 reviews 90 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Located a few blocks from the old town, the church and the river, this hotel has a lot going for it. The staff are very nice, the rooms very good and the restaurant and bar service very nice. I have no problem recommending it. Note that it is not a 4 star property but is a great combination of good... More 

Was this review helpful? Yes
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear DMC90, thank you very much for your feedback and your positive comments – we are really happy to hear that you’ve enjoyed your stay with us and that you had a nice stay in Frankfurt Should you be in our beautiful city in the future, it would be our pleasure to welcome you back! Best regards in the meanwhile,... More 

Edinburgh
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Having spent two days at the Fleming hotel in the city centre we were transferred to this hotel due to renovations. We arrived at 11.00am and were checked in to our rooms immediately. Please note that this hotel is not directly on the riverside but a few minutes walk away. Most rooms face a hospital or in my room which... More 

Was this review helpful? Yes 1
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear edinpaul, We would like to thank you very much for your and your recommendation of our hotel. It is always very motivating to hear that our guests felt comfortable and well taken care of during their stay with us. It would be our pleasure to welcome you back again soon and we remain for now, with best regards, the... More 

Knowle, United Kingdom
Top Contributor
55 reviews 55 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Apart from loaded price for the Musikmesse, the Flemings is the perfect hotel. Adjacent to the Main, an easy walk to the Fair, it's clean, efficient and airy. Breakfast could be a bit better, but housekeeping is excellent and the staff very helpful and friendly. We shall re-book

Was this review helpful? Yes 1
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear Arthur T, thank you very much for your positive feedback regarding your stay with us – we are very happy to hear that you have enjoyed your stay with us and that you will keep us and the hotel in great memory. Should you ever be in Frankfurt in the future it would be our pleasure to welcome you... More 

Dublin
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 1, 2015

I couldn't access the wifi in my bedroom. Not great, especially when it's mostly a business hotel. Apart from that everything else was ok. Staff were nice, food was fine. Good selection at breakfast. The marble cake in particular was delightful. Slept well on the room eventhough it was very warm. My room had a nespresso machine which I was... More 

Was this review helpful? Yes 4
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear emcdub, thank your for your awesome feedback and recent stay with us. It was great to read that you enjoyed staying with us and it will be a pleasure to share this within our team. Kindly accept our apologies for the bad WIFI. We hope to see you on your next journey Best ragards the team of the Fleming's... More 

Brussels, Belgium
Top Contributor
425 reviews 425 reviews
94 hotel reviews
741 helpful votes 741 helpful votes
3 of 5 stars Reviewed March 10, 2015

I spent one night here on business. The location is ok, near the river, but definitely not in the center. I was alone but I just thought having the shower in the middle of the room was strange, not in a good way. Limited food choices with room service. My room service breakfast order was forgotten, but the manager apologised... More 

Was this review helpful? Yes 1
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear giulietta429, thank you very much for your review and the positive feedback – it is highly appreciated that you took you time to note this down and let us know! Hopefully we will be able to welcome you back soon and we remain in the meanwhile, with best regards from Frankfurt, the team of the Fleming’s Deluxe Hotel Frankfurt... More 

Yerevan, Armenia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 20, 2015

Hotel is not just in the centre it is near centre, by the river. Positives - Breakfast, negative - shower in the centre of the room. It is good for business persons. The tram station is near the hotel.

Was this review helpful? Yes 1
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear Anahit M, Thanks a lot for your feedback and recommendation, we appreciate this very much. Hope to welcome you back soon. We remain in the meanwhile, with best regards, the team of the Fleming’s Hotel Frankfurt Main-Riverside More 

Moscow, Russia
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 19, 2015

I cannot complain about anything but the way the access to the Internet is organized. Yes, it's a free Wi-fi for as many devices as you want but to access the Internet you need to enter 8-symbols-long login and password (16 in total). There is nothing special about it - in most hotels nowdays its either password-less access or you... More 

Was this review helpful? Yes
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear Mr KHM123, thank you for your feedback here on tripadvisor. We´would like to apologize for the bad internet connection. In the near future we will have a glass fiber cabel connection for our wifi. Besides this, one of our Fleming´s Hotels are testing new wifi types which make the use more convenient for our guests. We hope to welcome... More 

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