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Fleming's Deluxe Hotel Frankfurt Main-Riverside

Lange Str. 5-9, 60311 Frankfurt, Hesse, Germany (Formerly Steigenberger Hotel Frankfurt-City)
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294 Reviews from our TripAdvisor Community

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Riga, Latvia
Level Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I really do not know who rewarded the hotel with 5 stars but it is definitely good strong 4. All the members of the staff were friendly and helpful, the premises naet and tidy. Good location: shopping street Zeil is nearby, easy to reach Messe. Breakfast was sufficient though from 5 star hotel I would expect a bigger variety, but... More 

Helpful?
Thank cello-jello
Miami, Florida
Level Contributor
140 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 3 weeks ago

DID NOT LIKE: 1.Location next to hospital....not great 2.Charged 25 Eur. for early check-in....had requested it through booking.com "special request" and was never informed of the 25 Eur charge. Not on the Fleming's page on booking.com and could not find it on the Flemings regular webpage. Was received at the front desk with the words: You are checking in early(11... More 

Helpful?
Thank Lourdes C
Wickford, United Kingdom
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed December 28, 2015

We arrived late on the Friday night, the barman working was so helpful, sat and gave us so much information, with maps and idea's of where to visit, when we got to our rooms we were amazed, they were beautiful, with their own individual nespresso machines, beautiful layout, all clean and very nice. The shower is part of the bedroom... More 

Helpful?
Thank KatyR281
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear KatyR281, thank you very much for your lovely comment on Trip Advisor. It is for all of us a great pleasure and honor to read that you had an enjoyable and memorable stay with us. With warm regards, Sylvain Le Quernec General Manager More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 12, 2015 via mobile

Having arrived very late at 1.15am on saturday morning we were excited at seeing the bar full and looking forward to a glass of wine before turning in. The bar man saw us checking in then refused to serve us saying that it was past one. However we had seen him a minute earlier serve a huge group of german... More 

Helpful?
Thank jane r
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear Jane, thank you for your feedback. Our bar closed at one in the night so our colleague just took the last order a few minutes past one and served the drinks to the guests. For sure we also offer a choice of drinks as room service during the night or in the minibar in your room. We are sorry... More 

Limerick, Ireland
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed December 11, 2015

Good service, breakfast choice was excellent, rooms were spacious but wasn't keen on having a shower in a glass box inside the room, would certainly prefer the comfort and privacy of a separate bathroom (the toilet is separate), staff were friendly and efficient and helpful in orientation for city

Helpful?
Thank SachmoIreland
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear SachmoIreland, First of all we want to thank you for your review! Thank you for the positive word regarding the breakfast and our personnel. Regarding the bath room of Fleming’s- the open shower and bathroom is the design highlight of Fleming’s and can be found in every room. Nevertheless, we hope you could enjoy it and it was not... More 

London, United Kingdom
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed December 7, 2015 via mobile

Visited here for one night last week to visit the christmas market. Must be one of the best hotels i've stayed in. I only wish I could have stayed longer (if only i had enough annual leave left). All the staff were very friendly and helpful upon my arrival and throughout my stay. The room was perfect (bed and pillows... More 

Helpful?
1 Thank travelbug045
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear travelbug045, Wow, thank you a lot for your great review! It is a pleasure to read your experiences while your stay. We are glad to hear everything was to your entire satisfaction- especially our breakfast and our personal service- we are going to share your praising words with the team, thank you! We wish you a merry Christmas, best... More 

Chicago, Illinois
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 6, 2015 via mobile

We were here because I was ibn a work trip and my husband used it as a mini vacation. The location was great. Within a 10 minute walk to the Christmas market and about a 25 minute walk to shopping, museums and restaurants. The hotel wasn't exactly what we exhorted from the photos. There is no real reception area, just... More 

Helpful?
Thank kristin c
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear Kirstin C., First of all we want to thank you for your review! Thank you for the positive word regarding the central location, the service and the breakfast buffet. However, you also mentioned the high temperature in the room and the flat pillows. We will take care of this. We hope to welcome you back the next time you... More 

Geneva
Level Contributor
97 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed December 5, 2015

Very good Location, room normal sized, but clean and confortable. The highlght in the Hotel is a Paternoster, which takes you to the rooftop. Reception staff vey welcoming and friendly. A good choice when staying in Frankfurt.

Helpful?
Thank Reto1961
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear Reto1961, thank you very much for your stay in our partner hotel Fleming's Deluxe Frankfurt-City and for your positiv feedback. We are pleased to pass on your praising words to our colleagues. Best regards and a beautiful Christmas time the team of the Fleming's Deluxe Hotel Frankfurt Main-Riverside More 

Bangalore
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 21, 2015

I stayed here during a business trip to Frankfurt. serves the usual expectation of a business hotel...within the city limit , good rooms , pleasant service and good food. The rooms are quite well quipped with a nice within the bedroom glass shower , and sound proof (much needed because the hotel is along one of the traffic filled roads... More 

Helpful?
Thank Avinash K
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear Avinash K, thank you very much for taking the time to write this review and for your recommendation. We were very pleased to read, that you liked the overall design of our rooms. We are, that the breakfast buffet was not to your satisfaction. We shared your feedback already with our Restaurant Manager in order to avoid these mistakes... More 

Basel
Level Contributor
157 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed November 15, 2015

We were staying here as part of a cycling group and thoroughly enjoyed it. Modern, clean, comfortable and not all that far from the city. But what we enjoyed most was the breakfast buffet -- oh my goodness, it was up there with one of the best breakfasts ever! The staff were very friendly and professional. We were a little... More 

Helpful?
Thank BaselLisa
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear BaselLisa, We are glad to read you had an enjoyable stay in Frankfurt and that you were completely satisfied with stay at Fleming’s! Thank you for your positive words regarding the location, the rooms, our staff and the breakfast buffet! We are going to share this with the team! We hope to welcome you again soon! With kind regards,... More 

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