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Fleming's Deluxe Hotel Frankfurt Main-Riverside

Lange Str. 5-9, 60311 Frankfurt, Hesse, Germany (Formerly Steigenberger Hotel Frankfurt-City)
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1 room 1 guest
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259 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cape Town Central, South Africa
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Located in around the corner fro the riverside this hotel offers everything you need for a comfortable stay in Frankfurt. The staff are helpful and the facilities are clean and kept. It is also located within walking distance to the old town/square which makes it convenient for dinners and evening drinks.

Was this review helpful? Yes
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear Liam P, thank you very much for your comment. It is great to hear that you have been very satisfied with all parts of our hotel. This includes the location, the helpful staff and the cleanliness. It would be great to welcome you soon again. Best regards the team of the Fleming's Deluxe Hotel Frankfurt Main-Riverside More 

London, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our stay: 14 nights in July 2015 -- First impression: Entrance looks a little run down, and the lifts look disappointing for a '5-star hotel' -- Room: GOOD - The room is comfortable, and clean. We had a comfortable 2-week stay there. BAD -We booked for a double room, and when we got to our room, we were given 2... More 

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flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear Candy C, First we want to thank you for the review- it is important for us to hear where we can improve our services. We regret we could not entirely meet your high expectations. Our entire team strives to enable every guest a perfect stay with high-class service at all levels. We are sorry you made a different experience!... More 

1 review
4 of 5 stars Reviewed July 23, 2015

Clean and nice. The staff was to a person very considerate. You were always greeted by each staff member you encountered with a smile and a hello. Rooms are clean and nice. The shower in the middle of the room is a bit quirky but it works and I would stay again. Breakfast was very good with lots of choices... More 

Was this review helpful? Yes
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear David H, Wow what a great comment. We really appreciate your comment and we are very glad that you enjoyed our hotel and our service that much. I would be very glad to welcome you again in the near future. Best regards the Fleming's team Main-Riverside More 

London
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 15, 2015

Easy and quick check in/out, helpful/polite staff, solid breakfast, lovely air conditioning, reliable wifi and nice room. Two constructive criticisms I would have: 1) I would like more/reliable lifts. There were only 2 on our side of the hotel and one of them was broken and stopped at the first floor each time. 2) The test alarm went off ALL... More 

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flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear Tooting, thank you for your great feedback! We are glad you were satisfied with our services and the service- we are going to share your praise with the team with pleasure. But we also need to excuse for the misinformation regarding the test alarm, which is necessary from time to time. We hope to welcome you back the next... More 

Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 25, 2015

I paid 364EUR per night for two nights at this hotel last week during a major convention there. There was nothing wrong with the hotel, it was clean and the service was excellent but this is nothing more that I would expect from any semi-decent hotel. I have absolutely no complaints and if I had paid 150 to 200EUR I... More 

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flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear David P., thank you for your feedback.We are glad to hear that you more or less enjoyed your stay at Fleming’s Deluxe Hotel! At tha same time we regret that we didn’t meet your expectations regarding the value-for-money ratio. Nevertheless we hope to welcome you back the next time you will be in Frankfurt. Best regards the team of... More 

Istanbul, Turkey
1 review
4 of 5 stars Reviewed June 23, 2015

Good location, avarage service and breakfast, front Office is very friendly, room service is very quick, furnitures is the room are also not very special, electronic equipments in the room are sufficient.

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flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear rye196, Thank you for your positive feedback on Tripadvisor. We appreciate your comments and hope to welcome you back again soon. Kind regards the team of the Fleming's Deluxe Hotel Frankfurt Main-Riverside More 

Milton Keynes, United Kingdom
Level Contributor
96 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed June 19, 2015

Apart from the shower in the middle of the room which was more an oddity than an issue, this place is great. Well located near the city centre and next to the river. Rooms were spacious, pleasant and clean. Service excellent and the breakfast was typically excellent standard. Will use again and will happily recommend too

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flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear Spirit67, Thank you for your great feedback! We are glad you were satisfied with our service, the room, the location and the breakfast- we are going to share your praise with the team with pleasure. It would be our pleasure to welcome you back again one day. Meanwhile we remain, with best regards, the team of the Fleming’s Deluxe... More 

Cairo, Egypt
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 19, 2015

Very nice location, my room had a partial view of the river. The shower was surprisingly amazingly in the middle of the room with glass walls. I loved it but... I was solo. Can't imagine if I had my wife with me. The breakfast is amazing. Enjoyed it to the max. The dinner was seated but compliments to the chef.... More 

Was this review helpful? Yes
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear kikobanna, thank you very much for your great feedback and your recommendation. We are really happy that you have overall enjoyed your stay with us and had a good time in Frankfurt! Best regards, the team of the Fleming’s Deluxe Hotel Frankfurt Main-Riverside More 

Brighton and Hove, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 18, 2015

Arrived late to be told, so sorry your rooms have been taken as we're so busy so we're upgradng you to a suite! Not unhappy to receive this 'bombshell'. Charming (if comedic) reception bearing good news. Super room, excellent quality towels bedlinen & wonderful to have a king size duvet & not 2 ridiculous singles! Good sound insulation, temperature control... More 

Was this review helpful? Yes
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear Richard T, thank you for your feedback and recommendation, we are happy that you enjoyed your stay with us. Should you be in Frankfurt next time, it would be great to welcome you back! Till then we remain, with best regards from Frankfurt, the team of the Fleming’s Deluxe Hotel Frankfurt Main-Riverside More 

1 review
3 of 5 stars Reviewed June 18, 2015

The rooms were nice, but small. Located in a questionable area of the city. I witnessed a purse snatching two blocks away. Biggest disappointment was the internet in the room was not functioning. I called the reception and they said they would re-boot it but this did not work.

Was this review helpful? Yes
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review

Dear Charles S, thank you for your feedback! We are glad you were satisfied with our rooms. But we also need to excuse for the issue with the WiFi- that doesn’t meet the standard of Fleming’s . It should work without any limitations in your room. With best regards from Frankfurt, the team of the Fleming's Deluxe Hotel Frankfurt Main-Riverside More 

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