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Holiday Inn Frankfurt-Airport North

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Isenburger Schneise 40, 60528 Frankfurt, Hesse, Germany
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Holiday Inn Frankfurt-Airport North
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Holiday Inn Frankfurt-Airport North
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362 Reviews from our TripAdvisor Community

Traveler rating
    29
    139
    107
    54
    33
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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    (362)
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    (84)
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Wellington
Contributor
15 reviews 15 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Reception staff incredibly friendly and helpful but the good impression destroyed by finding the entire restaurant closed for a private function. The alternative is a very limited menu in the bar playing loud music or a limited room service menu. It is a total disgrace that a major hotel should close the restaurant without making adequate provision for other guests.... More 

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Diss, United Kingdom
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

We used this hotel whilst visiting the exhibition centre (Messe) in Frankfurt. Given that hotels nearer the centre were up to 3x more expensive per night, we could justify the €20 taxi into town and back. Having spoken to Olga on a few occasions to confirm the number of rooms, check in was good and swift. The hotel is a... More 

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HI-Fankfurt-Airport, Leiter Gästebetreuung at Holiday Inn Frankfurt-Airport North, responded to this review

Dear globetrotter237, Thanks a lot for your review, we're truly sorry that you were a bit disappointed from some points of our hotel and would like to apologize for that. We will of course forward your comments to our team. We are looking forward to your next stay with us. Best regards, Yury M Executive Assistant More 

Bangi, Negeri Sembilan, Malaysia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I been in many holiday inn that is located nicely within public transport and this is the first time that I have to walk a distance of 20min to get a tram that will cost me 2.75euro one way or 6.95euro the whole day. It is a cheap choice as the taxi will cost around 25euro per trip. To thin... More 

Was this review helpful? Yes
HI-Fankfurt-Airport, Leiter Gästebetreuung at Holiday Inn Frankfurt-Airport North, responded to this review

Dear Aszrani M, thank you so much for this review. Sharing a feedback like this is really nice and we appreciate your positive rating. Of course we take all of your comments really serious and we will forward all of your points to the related departments in order to improve our services in all areas. We are looking forward to... More 

Orange County, California
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is well located near FRA in a quiet, forested location. That's about all I can say to the positive. On the negative I have plenety to say. The experience starts with a surly front desk woman who has little interst in providing customer service. The rooms are small, dated and stuffy. The A/C does not have any effect... More 

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HI-Fankfurt-Airport, Leiter Gästebetreuung at Holiday Inn Frankfurt-Airport North, responded to this review

Dear Daniel, thank you a lot for your review and your feedback. Please be assured that we are working on a better wifi setup, as the current wifi is not working very properly. We will provide a way better service as soon as possible. We will forward your comment about the dinner and your room as we want to improve... More 

Canberra
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotels in Frankfurt are expensive. If flying out it makes sense to stay near the airport because the airport is a transport hub, including for Frankfurt itself. The Holiday Inn has a shuttle every half hour, but it's free only one way; taking it from the hotel costs € 6, or € 20 by cab. The problem is that it... More 

Was this review helpful? Yes
HI-Fankfurt-Airport, Leiter Gästebetreuung at Holiday Inn Frankfurt-Airport North, responded to this review

Dear VernonK, first of all we would like to thank you very much for your review. But we definitely have to apologize for any inconvenience our wifi caused. We are working constantly on it to improve the connection in tthe entire hotel. We really hope to welcome you again in the future. Best regards, Yury M Executive Assistant More 

Contributor
20 reviews 20 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

Our company has selected this hotel - like in previous years - for accomodation during a fair in Frankfurt. The location is ideal to access the airport and it is also ok to access the Frankfurt City fairground. For people with stopover in FRA it is an option. Staying more than one night is another story. The hotel very close... More 

Was this review helpful? Yes
HI-Fankfurt-Airport, Leiter Gästebetreuung at Holiday Inn Frankfurt-Airport North, responded to this review

Dear Beat R, first of all we would like to thank you for your detailed review. We are happy to read a feedback like yours in order to improve our overall services. We already talked about the Wifi issue with our engineering team and we will improve the whole wifi connection system as soon as possible. Additionally we also forwarded... More 

Travelers are raving about these Frankfurt hotels

Panama City, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

If not for the fact that by the time I got here, we were leaving in less than 8 hours I would have checked out immediately! After checking in, I explained that I needed to return a rental car at the airport and would need a ride back from the shuttle. The front desk told me that was no problem... More 

Was this review helpful? Yes
HI-Fankfurt-Airport, Leiter Gästebetreuung at Holiday Inn Frankfurt-Airport North, responded to this review

Dear Kate, Thank you very much for your honest review and your remarks. We're very sorry that you didn't feel satisfied while being with us and we'd like to apologize for that. Nevertheless, the service you experienced is not the way we handle our customer relationship. We will check all your points with our department heads and hope to serve... More 

Garching bei Munchen, Germany
Contributor
19 reviews 19 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

At looks homely, but abandoned. Its like a Robin Hood Home in the middle of a forest which gives exceptional greens and environmental comfort. But just one thing. Not a too friendly atmosphere. I walked into the restaurant and it was like " who is this" . Y get a strange feeling as if you are unwanted. They need to... More 

Was this review helpful? Yes
HI-Fankfurt-Airport, Leiter Gästebetreuung at Holiday Inn Frankfurt-Airport North, responded to this review

Dear Pierre, Thank you very much for your review and your honest feedback. We're really sorry that you didn't feel comfortable during your recent stay and we'd like to apologize for that. Neverless it is very sad that our staff was not able to make you feel welcome. A behavior like that is not part of our standard and we... More 

Cambridge, United Kingdom
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Traveling for work has rarely been this bad. The stay was okay but one guy from the staff was very unpleasant. I booked 2 nights in this hotel. On my arrival, I asked breakfasts to be added for both mornings. The reception staff added it to my bill. Good. The thing is that I had to take a very early... More 

Was this review helpful? Yes
HI-Fankfurt-Airport, Leiter Gästebetreuung at Holiday Inn Frankfurt-Airport North, responded to this review

Dear MaximeLecl, we would like to thank you for your review and your opinion about our hotel. Nevertheless, we are truly sorry, that we missed the chance to make you feel comfortable. Kindly accept our deep apologies for the inconvenience caused. Your opinion is very important to us, as we are permanently trying to meet, improve and to achieve first... More 

Pattaya, Thailand
Top Contributor
101 reviews 101 reviews
38 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was not recently built which is reflected in the state of the building, the decor and furnishings, however it is pleasant and comfortable. Only about a 10 minute drive from the airport it is located in a natural forest which provides a very nice backdrop and has readily accessible walking tracks. Our room was well equipped with a... More 

Was this review helpful? Yes
HI-Fankfurt-Airport, Executive Assistant at Holiday Inn Frankfurt-Airport North, responded to this review

Dear Peter, Thank your so much for your kind and honest review. We all are happy to read it and to inform you about our refurbishment of a bing part of our rooms during the next months. We all hope to welcome you back soon. Kind regards, Yury M Executive Assistant More 

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