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Hotel InterContinental Frankfurt

#31 of 267 Hotels in Frankfurt
Certificate of Excellence
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Wilhelm-Leuschner Strasse 43, 60329 Frankfurt, Hesse, Germany
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Hotel InterContinental Frankfurt
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Hotel InterContinental Frankfurt
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1,140 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Not good not bad. Room is clean and the location was great. But wifi is not free, well, you can use free wifi at the lobby but that's it. Room itself is not amazing, but not horrible. It's clean and ordinary. The view from my room was better than another hotel I stayed in the central. If you are looking... More 

Was this review helpful? Yes
IC-Frankfurt, General Manager at Hotel InterContinental Frankfurt, responded to this review

Dear Guest Gillian_J_Nagakawa Thank you for sharing your experience at InterContinental frankfurt. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations.I would like to thank you for your kind words about our hotel. We look forward to having the opportunity to welcome you... More 

Whitstable, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The Interconti in Frankfurt is in desperate need of an update. The rooms are a real disappointment after entering through the hotel's grand lobby area. The bathroom in my room was too small for me to even attempt to dry myself (and no, I am not THAT large), the décor was horribly tired and even the bed was poor. The... More 

Was this review helpful? Yes
IC-Frankfurt, General Manager at Hotel InterContinental Frankfurt, responded to this review

Dear Guest PaulFCollard Thank you for sharing your experience at InterContinental Frankfurt. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. I would like to thank you for your kind words about our hotel and I offer you my sincere apologies for the... More 

Hull
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed here for 2 nights during the recent ACHEMA festival (June 2015). I realise that there is an element of supply and demand in life but my room was approx. 1100 Euros for the stay compared to 418 Euros for the same nights of the week now. Nearly 2.5 times higher. Ignoring the massive price hike, the stay was... More 

Was this review helpful? Yes
IC-Frankfurt, General Manager at Hotel InterContinental Frankfurt, responded to this review

Dear Guest Michael G. Thank you for sharing your experience at InterContinental Frankfurt. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. I would like to thank you for your kind words about our hotel and I offer you my sincere apologies for... More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Poor and mediocre would summarise it. Not good value for money especially when a better option is available across the street. Desperate need for renovation. Constant feel that the owner is there for your money: old linens, old snd small towels, unacceptably poor and expensive internet, flavourless food and sll is expensive.

Was this review helpful? Yes
IC-Frankfurt, General Manager at Hotel InterContinental Frankfurt, responded to this review

Dear Loncormer First of all I would like to thank you for your honest review on your stay. Our goal is to deliver the perfect service and I very much regret that we did not succeed. I offer you my sincere apologies for the inconvenience caused. We appreciate your feedback and I will discuss it with all the departments involved... More 

New York City, New York
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is conveniently located in the hear of Frankfurt and is a walking distance to Sachsenhausen area. many good restaurants, theaters and shopping are within a good walking distance. The staff is very friendly and helpful. The room is very clean and well maintained. For business or private trip, this is an ideal place to stay in Frankfurt.

Was this review helpful? Yes
IC-Frankfurt, General Manager at Hotel InterContinental Frankfurt, responded to this review

Dear Guest takakazulouislot, Thank you for sharing your experience at InterContinental frankfurt. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations.I would like to thank you for your kind words about location and room. We look forward to having the opportunity to welcome... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for three nights on business. Pros Room was well equipped clean and comfortable. The food was outstanding throughout; breakfast, lunch and dinner. I may have like a little more choice on the menu, but that is a personal choice. What they did have was delicious. Cons My only real negative is that I felt my bathroom, whilst clean and... More 

Was this review helpful? Yes
IC-Frankfurt, General Manager at Hotel InterContinental Frankfurt, responded to this review

Dear Guest Jeremyfish, Thank you for your feedback about your recent stay at the InterContinental Frankfurt. I am happy that you had an enjoyable stay with us. Thank you for recommending our services espacially our Food and Beverage. I hope I will have the chance to welcome you back in the nearest future. With kind regards Martin Driskell, General Manager More 

Seoul, South Korea
Level Contributor
107 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location of the Frankfurt Intercontinental is quite ok, near by the Central station and the city. Also it is directly looking to the Main river. The rooms are clean and usual 5-star quality but outdated. I think that a general renovation is due. The size is also not that big in comaprison to other 5-star properties like the Marriott.... More 

Was this review helpful? Yes
IC-Frankfurt, General Manager at Hotel InterContinental Frankfurt, responded to this review

Dear Guest Wolfgang_Frankfurt , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received friendly welcoming service. It’s something our staff takes great pride in, so we value your feedback. I will pass your compliments on to them.Thank you again for your review... More 

Waterloo, Canada
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Check-in/Check-out Annika was very welcoming and very nice and was a very efficient at check-in. Then with-in minutes Alex greeted me and ask if I wanted the “birthday surprise” for my girlfriend to be ready he ensured that everything is ready. I myself was not actually expecting anything, so we stayed at the Lounge while he asked to room to... More 

Was this review helpful? Yes
IC-Frankfurt, General Manager at Hotel InterContinental Frankfurt, responded to this review

Dear Guest BRAI79, It is such a pleasure to read your wonderful comments further to your recent stay at the Intercontinental Frankfurt. We were thrilled to share your wonderful feedback with all the teams! I am very pleased that with the birthday surprise everything worked and that you were so satisfied with the offer in the Club Lounge.We look forward... More 

Cincinnati, Ohio
Level Contributor
136 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrived tired & cranky after a train trip from Munich (engineers were on strike all over Germany so travel plans were a bit tenuous) and were greeted with warmth & courtesy AND allowed to check into our room early! Wonderful 14th floor with a view, comfy bed, great bathroom and all the other niceties one would expect. Kudos to Isabel... More 

Was this review helpful? Yes
IC-Frankfurt, General Manager at Hotel InterContinental Frankfurt, responded to this review

Dear Guest Penny P, Thank you for your wonderful review. I am glad to read that you enjoyed your stay with us and that you received friendly and helpful service from our staff. It is something they take great pride in and I will pass on your compliments to them, especially to Isabel. Once again thank you and we are... More 

Manama, Bahrain
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I think the title explains it all, stayed in the panorama suite, which is like 2 connecting rooms with one turned into a living room. Stayed in the hotel for just 1 night so didn't manage to check out all the features. The hotel looks really dull from outside and the inside isn't much better. The rooms looked really tired... More 

Was this review helpful? Yes
IC-Frankfurt, General Manager at Hotel InterContinental Frankfurt, responded to this review

Dear Guest A_Amri, Thank you very much for your detailed review on your stay in InterContinental Frankfurt I am very sorry to hear that you didn’t get the service as it should be, my apologies for that. Your comments have our full attention . The next time you will visit, please contact us through martin.driskell@ihg.com. Thank you very much in... More 

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