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Novotel Frankfurt City

Lise-Meitner-Strasse 2, 60486 Frankfurt, Hesse, Germany
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Novotel Frankfurt City
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Ranked #84 of 268 Hotels in Frankfurt
A recent review
3 of 5 stars reviewed 1 week ago
happystinker new york, ny
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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new york, ny
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Room clean. Bigger than an ibis. Shower ok too. Breakfast buffet decent. Location , kinda nowhere. But the worst part was the 6 th floor hall scent. It was as if all the toilets backed up into the hallway. Thankfully, the stench didn't get into the room.

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1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Maidstone, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed for one night in March. Standard no frills hotel, breakfast good and bar area OK but rooms are tired and need some tlc. The hotel is next to the railway tracks so the train noise is a nuisance.

Was this review helpful? Yes 1
1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Phil L, Thank you for taking your time and giving us a feedback on TripAdvisor after your stay in March 2015. Of course, I see the upside potential in your review and we will make every effort that we will meet your needs to your fullest satisfaction! Concerning the room design and equipment we are already in the long-term... More 

Travelers are raving about these Frankfurt hotels

Munich, Germany
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The room itself is ok, nothing spectacular but Novotel standards. Check-in was friendly and quick, no issues But there is one real problem, there are rail tracks very close and there is a loud train passing every 2 minutes, even late at night. Terrible noise even with closed windows. Challenging, if not impossible to sleep... I am an Accor Platinum... More 

Was this review helpful? Yes 1
1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear clausen77, Thank you for taking the time to tell us about your experience at the Novotel Frankfurt City. I am sorry that your experience did not meet your expectations, especially regarding the loudness based on the railway line. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer;... More 

Maple Ridge District Municipality, British Columbia, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It's not a fancy hotel, but very clean. The room is a little small for a family with kids. But we just stayed for a night, and that was good enough for us. The only negative thing I would say is that it's next to a train track, if you leave the window open, it can be loud sometimes.

Was this review helpful? Yes
1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, we very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive a feedback from our guests! Thank you so much! I will share your comments regarding the cleanness with my housekeeping team and I am sure that this feedback will serve as an encouragement to all of... More 

Switzerland
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent two nights in the hotel. Standard room. The staff is very friendly & helpful. The internet is free of charge - but this is a very low speed! The hi-speed internet costs 6 Euro/day & it's really fast in this case. The breakfast is really good too. The "highlight" was definitely the bed; the mattress is new, so... More 

Was this review helpful? Yes
1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, we very much appreciate your comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive a positive feedback from our guests! Thank you so much! And first of all thank you for your feedback concerning our new Novotel bedding concept! We are very proud to offer our guests this... More 

Mumbai (Bombay), India
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

This is decent place to stay in Frankfurt. Close to Exhibition area but away from city center though well connected by metro trains. Rooms are comfortable. Breakfast decent although being a vegetarian person, I would love to have more items suitable for vegetarian people.

Review collected in partnership with Accorhotels.com

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Copenhagen, Denmark
Level Contributor
99 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 stars Reviewed June 21, 2015

Pleasant stay for one night. Access to city centre is via the subway, which is in walking distance, but not really close. Easy access by car though. I left early in the morning, and my kids (age 13 and 15) could not have breakfast, as they had to be accompanied by an adult(!) After a phone call this was sorted... More 

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Annapolis, Maryland
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 18, 2015

This hotel is listed as 4-star, but it definitely is nothing more than 2-star. Unfortunately, at the time of our stay, the price was as high as a 4-star hotel, so we thought it was going to be something special, but it was a huge disappointment. We were greeted with dead and dying plants, a massive amount of cigarette butts... More 

Was this review helpful? Yes 1
1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Mrs. and Mr. Adams, thank you for your statement on TripAdvisor. I deeply apologize for all the inconvenience you had during your stay. According to our Email conversation, I can assure that I will take care of all problems immediately. For the future we are planning a lot of renovation at our hotel. Our next project will be our... More 

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