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Novotel Frankfurt City

Lise-Meitner-Strasse 2, 60486 Frankfurt, Hesse, Germany
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1 room 1 guest
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Novotel Frankfurt City
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583 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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usa
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

nice and modern. good staff. great breakfast. fast internet. location is isolated outside main centers and nothing open after 6pm. fitness area has almost nothing (well below par for a 4 star hotel) need tio move around by taxi or bust which is about 500 m away

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Merthyr Tydfil County, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was very nice. Staff very welcoming & helpful if u had any questions or wanted information about local area. Tram station just a few minutes walk away. Nearest shopping plaza say 15-20 minutes walk. It was lovely to have air con too as weather was around 38 degrees outside when we were there. Breakfast was very nice. Business centre... More 

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1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, thank you very much for taking the time to share your experience at the Novotel Frankfurt City at TripAdvisor. It is always a pleasure to receive a feedback from our guests! Thank you so much! I will share your comments and positive Feedback concerning our staff with my team and I am sure that this... More 

London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

Excellent Service in all areas. the Business room was great and very spacious. The location is very good close to city center and amenities, transport etc. WiFi was great and the hotel surrounding quiet.

Review collected in partnership with Novotel Hotels

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1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear DavidJibaoWalters, Thank you very much for taking your time and giving us a feedback concerning your stay in August 2015. I am very happy that you had a pleasant stay! I will share your positive feedback with my team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive... More 

Level Contributor
15 reviews
8 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

While traveling through Germany as cheaply as possible, we slept in luxury in this humongous bed. The price was better than local budget hotels and the rooms were large. The were a few downsides. The hotel takes tour groups and at dinner time guests overflowed into the lounge and bar. There was one bar man doing a sterling job but... More 

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Dubai, United Arab Emirates
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good location, comfy beds, good breakfast horrible horrible sewage smell in corridors, lifts and gym. Breakfast was good but I ordered ceaser salad - at 15 euores - when i arrived that had nothing but romaine lettuce in it. When i pointed this out I got two tiny rashes of bacon! This is the worst Novotel I ever stayed but... More 

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Leicestershire, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel whilst supporting GB teams at the European Youth Ultimate Championships. Booked it on the basis it would be 'cheap and cheerful' - this turned out not to be at all. It was certainly cheap, €50 a night for a family room that slept all four of us, but the standard was much much higher. The room... More 

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1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Andy M, Thank you very much for taking your time and giving us a feedback about your stay in August on TripAdvisor. I am very happy that your experiences didn't meet but surpass your expectations! I will share your comments and positive feedback with my team and I am sure that this feedback will serve as an encouragement to... More 

Melbourne, Australia
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel room itself was average. We had some issues with the service provided by the staff. They referred us to three restaurants close by which were all closed (two of them looked as though they'd be closed for months!) and were in all different directions which saw us lose an hour of our time (and of course made us... More 

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1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Sully_009, First of all I want to thank you very much for taking your time and giving us a feedback of your stay in July 2015. Of course I see the upside potential in your review and we will make every effort that we will meet your needs to your fullest satisfaction! Regarding the lack of fitness opportunity in... More 

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new york, ny
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 18, 2015

Room clean. Bigger than an ibis. Shower ok too. Breakfast buffet decent. Location , kinda nowhere. But the worst part was the 6 th floor hall scent. It was as if all the toilets backed up into the hallway. Thankfully, the stench didn't get into the room.

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1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Maidstone, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 15, 2015

Stayed for one night in March. Standard no frills hotel, breakfast good and bar area OK but rooms are tired and need some tlc. The hotel is next to the railway tracks so the train noise is a nuisance.

Was this review helpful? Yes 1
1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Phil L, Thank you for taking your time and giving us a feedback on TripAdvisor after your stay in March 2015. Of course, I see the upside potential in your review and we will make every effort that we will meet your needs to your fullest satisfaction! Concerning the room design and equipment we are already in the long-term... More 

Munich, Germany
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed July 14, 2015

The room itself is ok, nothing spectacular but Novotel standards. Check-in was friendly and quick, no issues But there is one real problem, there are rail tracks very close and there is a loud train passing every 2 minutes, even late at night. Terrible noise even with closed windows. Challenging, if not impossible to sleep... I am an Accor Platinum... More 

Was this review helpful? Yes 1
1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear clausen77, Thank you for taking the time to tell us about your experience at the Novotel Frankfurt City. I am sorry that your experience did not meet your expectations, especially regarding the loudness based on the railway line. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer;... More 

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