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Novotel Frankfurt City

Lise-Meitner-Strasse 2, 60486 Frankfurt, Hesse, Germany
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Novotel Frankfurt City
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661 Reviews from our TripAdvisor Community

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Dusseldorf, Germany
Level Contributor
164 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at that hotel for 3 nights. The room was comfortable and relatively new. Nothing to complain about. I found a bracelet below the night stand which made we wonder is anyone had properly vacuumed the room before. The bracelet was hard to miss. Otherwise the room has a minibar. On top of the minibar there was a small... More 

Helpful?
Thank DrNeko
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear DrNeko, thank you very much for sharing your experiences during your stay at the Novotel Frankfurt City at TripAdvisor. I appreciate your comments about the comfort of the room. But of course I can also see the upside potential in your review. I will discuss the issues at breakfast and the cleanliness of the room with my team. You... More 

Bergen, Norway
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Was greeted by a very serious lady, little customer friendly. Asked for breakfast at the bar, but they had only ordinary breakfast. In the brochure in the room was advertised for breakfast at the bar. Beyond this, a decent hotel with good rooms and bathrooms. Good beds. The hotel can be somewhat difficult to find, but with a good GPS... More 

Helpful?
Thank Svendsen2013
1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Svendsen2013, Thank you for taking your time and giving us a feedback about your stay at our hotel! It's always a pleasure to receive feedbacks from our guests and I will share your comments with my team. Of course, I also see the upside potential in your review and we will make every effort that we will meet your... More 

Freiburg im Breisgau, Germany
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 30, 2015

On our last night in Germany, we decided to spoil ourselves and stay at a slightly 'upmarket' hotel in the Accor range of which I'm a Gold Card holder. We arrived, we were ignored - the receptionist was on the phone. She called her manager for some assistance with the problem on the phone - he ignored us. The third... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank ksebastian
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, Thank you for taking the time to tell us about your experience at the Novotel Frankfurt City at TripAdvisor. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. I will intensely discuss your report with my team in order to make sure that such... More 

Travelers are raving about these Frankfurt hotels

Abu Dhabi, United Arab Emirates
Level Contributor
126 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
2 of 5 stars Reviewed December 29, 2015 via mobile

I made a request for a quite room. Was given a low floor room facing the train track. Noise at night was unbearable. Breakfast was good. Overall an ok stay, but requests for location of room are being ignored.

Helpful?
1 Thank AngmohofArabia
1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, thank you very much for taking the time to give us some feedback on TripAdvisor. I am very sorry, that your stay in our hotel did not meet your expectations and a room to the quiet side was not available at the time of your stay. Please take my apologize for that! I am glad... More 

Reading, United Kingdom
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed December 19, 2015 via mobile

I wouldn't recommend this hotel for tourists. It's in the middle of no where and the hotel itself lacks character. We came for the Christmas market and the hotel showed zero sign of festivity. Taxis to the centre are around 10-12 euro. Poor facilities in the room. However comfy beds. Temperature is unbearably hot, air con doesn't even come close... More 

Helpful?
1 Thank Rachel H
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, thank you for taking the time to tell us about your experience at the Novotel Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Kuala Lumpur, Malaysia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 22, 2015

Having stayed earlier at the same hotel, decided to try it again. Rooms was decent and was as per my request to be on a higher floor and away from the lifts. Service could have definitely been better. Dinner time had only person serving and was a nightmare to wait for the bill or even get served in time. Breakfast... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Pata2020
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City Guest, thank you very much for taking the time to share your experience on TripAdvisor.com. Of course we are always trying to give our guests the rooms as requested. It is a pleasure to see that this is appreciated. On the other side I can also see the upside potential. I really want to apologize for... More 

Mumbai (Bombay), India
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 14, 2015 via mobile

Good hotel for a family on a vacation. Good size room and beds for family including 2 kids. Front office was good enough for our queries. Tram station is 2 mins walk. S bahn 10 mins walk (Frankfurt west). Once we got used to it no concern. Fantastic breakfast spread. But away from city centre but trams and s bahn... More 

Helpful?
Thank Nihar_c
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, thank you very much for sharing your experience at the Novotel Frankfurt City at TripAdvisor. We appreciate your comments concerning our staff and breakfast. It is always a pleasure and a great motivation for our team. We hope to welcome you and your family again in the nearest future. Kind regards, Anja Kögl Front Office... More 

Le Mesnil-Esnard, France
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 25, 2015

Great hotel, at the top of the Novotel Standard. My room was large, clean and comfortable with an excellent bed. The breakfast room is large and offers a top range of food. Breakfast included, my rate on Oct 1st was 130 € / night, which makes it a good value for money. It is very close to Frankfurt Messe, but... More 

Helpful?
Thank Jean C
Asheville
Level Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed October 20, 2015

I was here partly on business to visit a colleague and the IAA, stayed for a weekend. Hotel is a 5min walk from the Messe and the S-bahn station, but otherwise not much around walking proximity. Rooms are spacious and clean up to typical Novotel standards. Hotel offers a sauna in the basement which was a nice amenity to use.... More 

Helpful?
Thank mlin32
1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, we very much appreciate your comments regarding your stay during the IAA at our hotel. Thank you for your detailed feedback! I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

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