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Novotel Frankfurt City

Lise-Meitner-Strasse 2, 60486 Frankfurt, Hesse, Germany
Hotel amenities
Novotel Frankfurt City
Best prices for: 1 room 1 guest
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Ranked #87 of 265 Hotels in Frankfurt
A recent review
3 of 5 stars reviewed 2 weeks ago
Joseph M Glasgow, United Kingdom
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508 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Nice hotel, staff are pleasant the service is good. The breakfast is good and includes bacon and sausage. However, the sound proofing is terrible, I could hear the guest next door on their phone and could hear their television. Also you can hear the train outside when your trying to sleep. The location feels pretty isolating as well.

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1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, thank you for taking the time to give some feedback about your stay in the Novotel Frankfurt City. I would like to apologize for all the noise. We have more quiet rooms to the inner yard. So for you next booking you should choose a superior room. Thanks a lot for your positive comments regarding... More 

Espoo
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There is not really much anything here except the rooms and a restaurant, and the tramway to the center. So it is a place to get rest and get away from. Quite stern looking reception staff here. Quite expensive too . . . Stay was ok basic and simple . . . almost just the way the building looks like... More 

Was this review helpful? Yes 1
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, thank you for sharing your experiences at the Novotel Frankfurt City on TripAdvisor. I would like to apologize that we could not meet your expectations. Of course we are trying our best to be not just "simple and basic". We are open for any suggestions to improve our service! We hope to welcome you again... More 

New Delhi
Top Contributor
53 reviews 53 reviews
30 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is comfortably located at 15 to 20 minutes drive from the airport and walking distance from the Messe fair grounds. Convenient for visitors to the various Fairs. Train station also at walking distance. Rooms are comfortable and well equipped. Breakfast spread is good and vegetarians can have a filling meal of cereals, milk, juices, toasts and a wide range... More 

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1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, We very much appreciate your comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Paris, France
Top Contributor
98 reviews 98 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

after a very dissappointing stay in another accor hotel in frankfurt I decided this time to go for the Novotel and see how it goes. The overall experience couldnt have been more surpising! In a positive sense surprising! My expectations where low I know, but compared to the other Hotels of the same accor group level in frankfurt this was... More 

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1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, we very much appreciate your feedback and comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive a such a good feedback from our guests! I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our... More 

Perth, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 13, 2015

Stayed recently for business. Very close to Frankfurt Messe and train station. Room was a little tired with a minor maintenance issue. Otherwise neat & tidy and bedding was very comfortable. Price on the high side of course when there is a trade show on at the Messe. Breakfast was excellent and no problem with wifi. Would stay again if... More 

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1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt guest, we very much appreciate your feedback and comments regarding your stay in February 2015 in our hotel. It is always a pleasure to receive a feedback from our guests! I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 9, 2015

I loved this hotel... I stayed one night , and I'll stay again. Free parking, clean rooms, free WI-FI, restaurant and a giant breakfast.... Near the train station and good for visits in the city center.

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1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Novotel guest! Thank you for taking the time to tell us about your positive experience at the Novotel Frankfurt City. It is always a pleasure to receive a feedback from our guests! And of course I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our... More 

High Wycombe, United Kingdom
Top Contributor
82 reviews 82 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 28, 2015 via mobile

What is it about German hotels? They never feel quite right Not up to the usual Novotel standard. It's OK but rooms feel a bit tired and like they haven't been the full makeover like some of the more contemporary novotels know UK & France Restaurant was closed and limited menu in the bar but meatballs were tasty and had... More 

Was this review helpful? Yes 1
1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Guest! Thank you for your feedback concerning your stay at the Novotel Frankfurt City. First I would like to express my deep regret about the circumstances concerning limited offer in our restaurant and bar. I regret the experience you had and I have to sincerely apologize for this. Concerning the room design and equipment we are already in... More 

Budapest, Hungary
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 26, 2015

In October I had a short business trip to Frankfurt: lot of meetings with partners, visiting data centers in the European internet-hub, business talks with freelancer advisors. Business as usual. Part of the meetings I could easily arrange in the hotel's restaurant and cafe area: partners could easily drop-in and leave. All the meeting venues in walking distance or some... More 

Was this review helpful? Yes
1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Guest, we very much appreciate your comments on tripadvisor regarding your stay at our hotel. It is always a pleasure to receive a feedback from our guests! I will share your comments with my team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Munich, Germany
1 review
2 of 5 stars Reviewed January 6, 2015

Pros: The hotel is modern and the furnishing is good. Cons: The staff in reception is not friendly. The cleaning team does not respect privacy. Just knocking the door one time and they enter the room!! "No don't disturb/clean my room paper to hang it!" The room is not cleaned. Just they rearrange the room. The blankets for 3 days... More 

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guests, thank you for taking the time to tell us about your experience at the Novotel Frankfurt City during your stay in January 2015. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will discuss your feedback with my colleagues. Our housekeeping staff can not... More 

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