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Novotel Frankfurt City

4.0 of 5
Lise-Meitner-Strasse 2, 60486 Frankfurt, Hesse, Germany
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Novotel Frankfurt City
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Ranked #85 of 265 Hotels in Frankfurt
A recent review
5 of 5 stars reviewed 2 weeks ago
AP0771 Paris, France
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514 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for 6 nights with my wife & infant, overall the staff were extremely polite & welcoming. We also had breakfast everyday and we were never disappointed, great selection of food & pastries. The hotel location is perfect for the Messe & train station , it is only 5 minutes walk, also recommend walking to Bockenheimer Warte station &... More 

Was this review helpful? Yes 1
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, thank you for taking the time to give us some feedback about your stay at the Novotel Frankfurt City. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 8, 2015

Nice hotel, staff are pleasant the service is good. The breakfast is good and includes bacon and sausage. However, the sound proofing is terrible, I could hear the guest next door on their phone and could hear their television. Also you can hear the train outside when your trying to sleep. The location feels pretty isolating as well.

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1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, thank you for taking the time to give some feedback about your stay in the Novotel Frankfurt City. I would like to apologize for all the noise. We have more quiet rooms to the inner yard. So for you next booking you should choose a superior room. Thanks a lot for your positive comments regarding... More 

Espoo
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed March 3, 2015

There is not really much anything here except the rooms and a restaurant, and the tramway to the center. So it is a place to get rest and get away from. Quite stern looking reception staff here. Quite expensive too . . . Stay was ok basic and simple . . . almost just the way the building looks like... More 

Was this review helpful? Yes 1
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, thank you for sharing your experiences at the Novotel Frankfurt City on TripAdvisor. I would like to apologize that we could not meet your expectations. Of course we are trying our best to be not just "simple and basic". We are open for any suggestions to improve our service! We hope to welcome you again... More 

New Delhi
Top Contributor
53 reviews 53 reviews
30 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 1, 2015

Hotel is comfortably located at 15 to 20 minutes drive from the airport and walking distance from the Messe fair grounds. Convenient for visitors to the various Fairs. Train station also at walking distance. Rooms are comfortable and well equipped. Breakfast spread is good and vegetarians can have a filling meal of cereals, milk, juices, toasts and a wide range... More 

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1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, We very much appreciate your comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Paris, France
Top Contributor
102 reviews 102 reviews
26 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 23, 2015

after a very dissappointing stay in another accor hotel in frankfurt I decided this time to go for the Novotel and see how it goes. The overall experience couldnt have been more surpising! In a positive sense surprising! My expectations where low I know, but compared to the other Hotels of the same accor group level in frankfurt this was... More 

Was this review helpful? Yes
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, we very much appreciate your feedback and comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive a such a good feedback from our guests! I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our... More 

Perth, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 13, 2015

Stayed recently for business. Very close to Frankfurt Messe and train station. Room was a little tired with a minor maintenance issue. Otherwise neat & tidy and bedding was very comfortable. Price on the high side of course when there is a trade show on at the Messe. Breakfast was excellent and no problem with wifi. Would stay again if... More 

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1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt guest, we very much appreciate your feedback and comments regarding your stay in February 2015 in our hotel. It is always a pleasure to receive a feedback from our guests! I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 9, 2015

I loved this hotel... I stayed one night , and I'll stay again. Free parking, clean rooms, free WI-FI, restaurant and a giant breakfast.... Near the train station and good for visits in the city center.

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1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Novotel guest! Thank you for taking the time to tell us about your positive experience at the Novotel Frankfurt City. It is always a pleasure to receive a feedback from our guests! And of course I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our... More 

High Wycombe, United Kingdom
Top Contributor
87 reviews 87 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 28, 2015 via mobile

What is it about German hotels? They never feel quite right Not up to the usual Novotel standard. It's OK but rooms feel a bit tired and like they haven't been the full makeover like some of the more contemporary novotels know UK & France Restaurant was closed and limited menu in the bar but meatballs were tasty and had... More 

Was this review helpful? Yes 1
1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Guest! Thank you for your feedback concerning your stay at the Novotel Frankfurt City. First I would like to express my deep regret about the circumstances concerning limited offer in our restaurant and bar. I regret the experience you had and I have to sincerely apologize for this. Concerning the room design and equipment we are already in... More 

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