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InterCityHotel Frankfurt

Poststrasse 8 | Bahnhofsviertel, 60329 Frankfurt, Hesse, Germany
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InterCityHotel Frankfurt
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450 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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    (450)
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    (103)
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NSW
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I have stayed at the ICH in many German cities and at this one in Frankfurt several times. The reason I keep going back is its excellent location next to Hauptbahnhof and only a 15 minute train trip to the airport. In comparison to staying at an airport hotel it is much nice to be in town. The breakfast is... More 

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Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The central location was the main reason for booking this hotel and this is the main advantage of the hotel, which has now come quite into the years. It is clean, the linnen were changed daily. The front desk staff was totally overwhelmed with a slightly larger number of persons checking in. Long waiting times were the result. Our room... More 

Was this review helpful? Yes 1
flemingshotels, Manager at InterCityHotel Frankfurt, responded to this review

Dear Mk A, Thank you for your feedback on Tripadvisor. We appreciate that you have taken the time to share your impressions with us. We are sorry that we could not meet your expectations in every facet. We will use your feedback to discuss the mentioned issues with the concerning departments to find solutions and to improve our services. We... More 

Madrid, Spain
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at this hotel for a work seminar that was well attended by the hotel staff and combined with local tourism visit to Frankfurt. The hotel is very conveniently located next to main train station and easy to get to from airport. The staff was friendly and helpful. We asked them to make a dinner reservation for us and... More 

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flemingshotels, Manager at InterCityHotel Frankfurt, responded to this review

Dear Maria T, Thank you for your positive feedback. We appreciate your praise and we are very happy that you enjoyed your stay with us. Good to hear that our staff was friendly and helpful. We always try to meet and exceed the expectations of our customers. We hope to welcome you again soon at the InterCityHotel Frankfurt. Best regards... More 

Swaffham, United Kingdom
Level Contributor
240 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The situation is useful for rail and city travellers but this provides a poor example of the successful Intercity brand. The room specifications are as to be expected and are perfectly comfortable. But this tends to be nothing more than an overnight dormitory hotel, with staff not especially welcoming and bar/restaurant services erratic for casual travellers. The dominant feature seems... More 

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flemingshotels, Manager at InterCityHotel Frankfurt, responded to this review

Dear Swaffham, Thank you for your feedback. We are sorry to hear that you didn´t enjoy your stay at our hotel. Our goal is that every guest feels welcome and to be comfortable. We will use your feedback to improve our services and continue the training of our employees. Thank you for your praise of the breakfast. Best wishes Andreas... More 

Travelers are raving about these Frankfurt hotels

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

My room was on the 7th floor and the loft only went to the 6th so I had to carry my luggage up a couple of flights of stairs. Not a massive problem but would have been nice to be warned by reception. The bed in this attic room was not a proper bed but a sofabed with one pillow... More 

Was this review helpful? Yes
flemingshotels, Manager at InterCityHotel Frankfurt, responded to this review

Dear arb108lei, Thank you for your Feedback. We are sorry to hear that you didn´t enjoy your stay at our Hotel. Please be sure that we will talk with the housekeeping department about the blind on the window which was badly ripped. We are hoping that we can welcoming you again and that we can satisfy your expectations the next... More 

London, United Kingdom
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 stars Reviewed 4 weeks ago

When there is a large show in Frankfurt, all the good and mediocre hotels book up, and the prices at all the poor hotels, like this, go up and people are forced to stay here. This was the case a few weeks ago when we were in Frankfurt for four days. Thus, we had no choice but to stay at... More 

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flemingshotels, Manager at InterCityHotel Frankfurt, responded to this review

Dear 2travelandeat, Thank you for your feedback. We are very sorry to hear that you didn´t enjoy your stay at our hotel. Please be sure that I will talk with the department heads and the owner about your comments and that we will work on the mentioned points to find solutions. Unfortunately we don´t have other rates available during big... More 

Dubai, United Arab Emirates
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 24, 2015 via mobile

Stayed 02 nights in this lovely hotel during imex Frankfurt, Very good rooms rooms, Ideal location ( few meters from main train station & few minutes to messe ). So friendly staff, Good breakfast buffet.

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flemingshotels, Manager at InterCityHotel Frankfurt, responded to this review

Dear Mohamed, Thanks a lot for your positive feedback. We are happy to hear that you enjoyed your stay at our hotel. It is good to hear that you like our breakfast buffet and also the central location of our hotel. We are hoping that we will see you again soon. Best wishes Andreas Spitzner General Manager More 

Riga
Level Contributor
349 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
3 of 5 stars Reviewed May 23, 2015

I use to stay at InterCity Hotel Frankfurt many times and can notice all changes throughout last 5 years... Actually there are not so many changes at this hotel as only they have changed OLD tv to the new flat and bigger TV sets. other than that, hotel has a convenient location next to main railway station of Frankfurt am... More 

Was this review helpful? Yes
flemingshotels, Manager at InterCityHotel Frankfurt, responded to this review

Dear Mohamed, Thanks a lot for your positive feedback. We are happy to hear that you enjoyed your stay at our hotel. It is good to hear that you like our breakfast buffet and also the central location of our hotel. We are hoping that we will see you again soon. Best wishes Andreas Spitzner General Manager More 

West Point, New York
1 review
1 of 5 stars Reviewed May 21, 2015

There were smudges around the light switches and inside the German-style electrical outlets. During our two-night stay our keys had to be reactivated several times; and they were NOT in contact with any of our mobile devices. After the first night, the chambermaid did not replace the glasses that we used, even though we placed them all in plain sight... More 

Was this review helpful? Yes
flemingshotels, Manager at InterCityHotel Frankfurt, responded to this review

Dear AdiMiz, Thank you very much for your visit and your feedback about your stay in our hotel. We are sorry that you didn´t enjoy your stay how you expected. Please be sure that we will talk to the housekeeping and the maintenance department about the problems in your room. We will address your feedback regarding the given services with... More 

Knoxville
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 17, 2015

The Intercity is convenient to the train station, room was clean and has a great breakfast. The A/C worked well. Only thing I did not like was the hard beds and little pillows. Convenient for travelers coming in a day prior to their river cruise

Was this review helpful? Yes
flemingshotels, Manager at InterCityHotel Frankfurt, responded to this review

Dear Max2219, Thank you for your five star rating on Tripadvisor. We appreciate your positive comments and thank you for your feedback. We will use your feedback about the beds and the pillows to discuss them internally and to find solutions to improve our product and services. Best regards the team of the InterCityHotel Frankfurt More 

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