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Leonardo Royal Hotel Frankfurt

Mailander Strasse 1, 60598 Frankfurt, Hesse, Germany (Formerly Holiday Inn Frankfurt City - South Conference Centre)
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Leonardo Royal Hotel Frankfurt
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Leonardo Royal Hotel Frankfurt
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426 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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Mumbai
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I found my stay extremely disappointing. In spite of paying in advance, the rude receptionist Nancy Schwamm said we had to pay 117 euros at the time of checkin. After we showed emails from the hotel confirming that the credit card pre authorization was sent prior to our arrival, we were allowed to checkin. The next morning the over priced... More 

Was this review helpful? Yes
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear Guest, Many thanks for your feedback. It is very important for us to know about our guests expectations and experiences. This way we can improve and deliver services that meet them. We will forward your expedience to our department heads in order to improve your points. We hope to accommodate you again in the future in order to provide... More 

Lalibela, Ethiopia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I book this hotel over Expedia, as there was a citywide summit, the hotel was over priced. On top of that I had to pay 18 Euro for breakfast. I wonder why such an expensive price per room, about USD:300 per night doesn't at least include breakfast. Other than that everything else was fine and room was ok.

Was this review helpful? Yes
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear Deslal, We appreciate you taking the time to write this review regarding your recent stay with us. We appreciate the feedback and will use it to finetune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Warm regards, Team Leonardo Frankfurt. More 

Zurich, Switzerland
Top Contributor
69 reviews 69 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 1 week ago

I don't know where to start. Rude incompetent staff, internet connection for which I paid €20 a day and it was the slowest internet connection I have experienced in years. Terrible room service food, some of the worst staff at reception I have come across in years. There was nothing about this stay that was remotely good.

Was this review helpful? Yes
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear AnnCederhall, we very much appreciate your comments regarding your stay at the Leonardo Royal Hotel Frankfurt. Please allow me to express my sincerest apologies. Feedback, like yours, helps us to get a better view on our procedures and their effectiveness. Achieving guest satisfaction and fulfilling customer`s expectations is our most important target. We will do as much as possible... More 

Mulfingen, Germany
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel is located within 5 minutes drive from downtown. Parking lot and garage are not easy to find (unclear/missing signs). Reception and restaurant services are friendly. Nice business lunch buffets, but breakfast offering is only average, in comparison to similar hotels. Interior is a bit shabby and worn, a makeover is needed in the near future. Uniquely, all rooms have... More 

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LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear GlobeTrotter_AIL, Thank you for your review and your honest feedback. We're very sorry that you didn't enjoy your stay with us. We will check your issues to serve you better in future. Nevertheless we hope to see you again some day. Warm Regards, Team Leonardo Frankfurt More 

Tel aviv
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed in the hotel for few nights and enjoyed very much. Wonderful and unique atmosphere, very good food and service. There were good restaurants around as well. quiet and clean. very recommended.

Was this review helpful? Yes
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear Dinasarapi123, Thank you very much for your review and your remarks. We're happy that you enjoyed our Hotel and the surroundings. Warm regards, Team Leonardo Frankfurt More 

Vila Nova de Gaia, Portugal
Top Contributor
78 reviews 78 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Under unexpected circumstances, I landed in the Leonardo Royal Hotel. I was well received at the check-in and was surprised with the size and quality of the room I was given. The room was clean and had the common 'offerings'. The only minor negative was the door slamming from other rooms, but the room itself felt 'sound proof'. I was... More 

Was this review helpful? Yes
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear Samuel, Thank you for your review and your honest feedback. It's great to hear that you liked a lot during your stay. Nevertheless, we're sorry that you weren't satisfied with the variety of the dinner. Please accept our apologies for that. We hope to see you again in the not too distant future. Best regards, Team Leonardo Frankfurt More 

Zurich, Switzerland
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 3, 2015

My family have made several stays here. Generally put, the rooms and services are satisfying. The hotel is located a little bit far away from the city center. Public transits are good. There is a bus stop right outside the main entrance. The bus won't take you directly to destination if you aim for hauptbahnhof, Hauptwache or messe. But there... More 

Was this review helpful? Yes 1
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear J.p. Z, Thank you very much for your review and your feedback, we really appreciate that. We're sorry that you weren't satisfied with some points and we'd like to apologize for that. We will talk that trough internally to serve you better the next time. Warm regards, Team Leonardo Frankfurt More 

2 reviews
5 of 5 stars Reviewed January 18, 2015

Trying to book a room when there is a big trade show and hotels are over booked and over 95% capacity is a nightmare. Usually when you find one you keep thinking that it will probably be a terrible hotel that no one want to stay in. I'm happy to report that the Leonardo was nothing of that sort. Good... More 

Was this review helpful? Yes
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear Moshe, Thank you very much for staying at Leonardo Royal Hotel Frankfurt and for your great 5 star review. We're very happy to hear that you had great time with us and that you enjoyed your stay. We hope to see you again soon. Warm regards, Team Leonardo Frankfurt More 

Toowoomba, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 9, 2015

We stayed at this hotel when traveling with Cosmos tours for three nights in November 2014 and again one night December 2014. The staff were very helpful and pleasant to deal with. The room was comfortable and clean. Needed to ask staff to open the room safe and this was done quickly and without any hassle. Breakfasts were great with... More 

Was this review helpful? Yes
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear Sue, Thank you very much for your great review and your stay. We're very happy to hear that you had such a lovely time in Frankkfurt. We hope to see you again real soon. Warm regards, Team Leonardo Frankfurt More 

Bath, United Kingdom
Top Contributor
144 reviews 144 reviews
37 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed December 27, 2014 via mobile

Good hotel to stay for 1-2 nights. Friendly staff and large, clean rooms. Beds are too soft and the air condition loud, but price-value ratio is ok. Unfortunately the wifi is not included. Only way around is to become hotel member and then it is free from your second stay.

Was this review helpful? Yes
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear Springergabel, Thank you very much for your stay and your review about Leonardo Royal Hotel Frankfurt. We are more than happy that you enjoyed your time with us and hope you will return in not too distant future. Warm regards, Team Leonardo Frankfurt More 

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