We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Leonardo Royal Hotel Frankfurt

4.5 of 5
Mailander Strasse 1, 60598 Frankfurt, Hesse, Germany (Formerly Holiday Inn Frankfurt City - South Conference Centre)
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Leonardo Royal Hotel Frankfurt
Professional photos View all
Browse nearby
Leonardo Royal Hotel Frankfurt
Write a Review

432 reviews from our community

Traveler rating
    72
    169
    134
    42
    15
See reviews for
51
90
39
206
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (432)
  • Mar-May only
    (89)
  • Jun-Aug only
    (96)
  • Sep-Nov only
    (134)
  • Dec-Feb only
    (113)
All months
Singapore, Singapore
Top Contributor
96 reviews 96 reviews
29 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The room we occupied had quite a few items that did not work. The shower head was faulty, the phone did not work neither the fridge. But upon calling housekeeping these were fixed quite quickly We had arranged for a wake up call one morning but the phone did not ring. Thankfully, we woke up on time for our day's... More 

Was this review helpful? Yes
Balikpapan, Indonesia
Contributor
11 reviews 11 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago

We spent the night for transit from Cologne to Brussels. We loved this hotel afterall. For such price we got lots. The hotel was beautiful, even in the bathroom. Small touch but memorable. The service was OK. Breakfast was fine. Recommended stay for bussiness or traveling.

Was this review helpful? Yes
Calgary, Canada
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked by our agent this was the closest we could get to the Messe in Frankfurt at the last moment. Expensive, no restaurant for evening meals, just the bar meals, 18 euro breakfast, parking 14 euros and quite a way from the subway. Rooms OK, bathrooms awful. Generally very 70's. Staff were OK. Reasonable area but nothing much in walking... More 

Was this review helpful? Yes 1
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear Chris C, Thank you very much for your review and your feedback, we really appreciate that. It's great to hear that you are happy with your room. Nevertheless, we're sorry that you weren't satisfied with other points and we'd like to apologize for that. We will talk that trough internally to serve you better the next time. Best regards,... More 

Mumbai
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I found my stay extremely disappointing. In spite of paying in advance, the rude receptionist Nancy Schwamm said we had to pay 117 euros at the time of checkin. After we showed emails from the hotel confirming that the credit card pre authorization was sent prior to our arrival, we were allowed to checkin. The next morning the over priced... More 

Was this review helpful? Yes
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear Guest, Many thanks for your feedback. It is very important for us to know about our guests expectations and experiences. This way we can improve and deliver services that meet them. We will forward your expedience to our department heads in order to improve your points. We hope to accommodate you again in the future in order to provide... More 

Lalibela, Ethiopia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I book this hotel over Expedia, as there was a citywide summit, the hotel was over priced. On top of that I had to pay 18 Euro for breakfast. I wonder why such an expensive price per room, about USD:300 per night doesn't at least include breakfast. Other than that everything else was fine and room was ok.

Was this review helpful? Yes
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear Deslal, We appreciate you taking the time to write this review regarding your recent stay with us. We appreciate the feedback and will use it to finetune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Warm regards, Team Leonardo Frankfurt. More 

Zurich, Switzerland
Top Contributor
72 reviews 72 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 5 weeks ago

I don't know where to start. Rude incompetent staff, internet connection for which I paid €20 a day and it was the slowest internet connection I have experienced in years. Terrible room service food, some of the worst staff at reception I have come across in years. There was nothing about this stay that was remotely good.

Was this review helpful? Yes
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear AnnCederhall, we very much appreciate your comments regarding your stay at the Leonardo Royal Hotel Frankfurt. Please allow me to express my sincerest apologies. Feedback, like yours, helps us to get a better view on our procedures and their effectiveness. Achieving guest satisfaction and fulfilling customer`s expectations is our most important target. We will do as much as possible... More 

Mulfingen, Germany
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 27, 2015

Hotel is located within 5 minutes drive from downtown. Parking lot and garage are not easy to find (unclear/missing signs). Reception and restaurant services are friendly. Nice business lunch buffets, but breakfast offering is only average, in comparison to similar hotels. Interior is a bit shabby and worn, a makeover is needed in the near future. Uniquely, all rooms have... More 

Was this review helpful? Yes
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear GlobeTrotter_AIL, Thank you for your review and your honest feedback. We're very sorry that you didn't enjoy your stay with us. We will check your issues to serve you better in future. Nevertheless we hope to see you again some day. Warm Regards, Team Leonardo Frankfurt More 

Tel aviv
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2015

I have stayed in the hotel for few nights and enjoyed very much. Wonderful and unique atmosphere, very good food and service. There were good restaurants around as well. quiet and clean. very recommended.

Was this review helpful? Yes
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear Dinasarapi123, Thank you very much for your review and your remarks. We're happy that you enjoyed our Hotel and the surroundings. Warm regards, Team Leonardo Frankfurt More 

Vila Nova de Gaia, Portugal
Top Contributor
80 reviews 80 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 24, 2015

Under unexpected circumstances, I landed in the Leonardo Royal Hotel. I was well received at the check-in and was surprised with the size and quality of the room I was given. The room was clean and had the common 'offerings'. The only minor negative was the door slamming from other rooms, but the room itself felt 'sound proof'. I was... More 

Was this review helpful? Yes
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear Samuel, Thank you for your review and your honest feedback. It's great to hear that you liked a lot during your stay. Nevertheless, we're sorry that you weren't satisfied with the variety of the dinner. Please accept our apologies for that. We hope to see you again in the not too distant future. Best regards, Team Leonardo Frankfurt More 

Zurich, Switzerland
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 3, 2015

My family have made several stays here. Generally put, the rooms and services are satisfying. The hotel is located a little bit far away from the city center. Public transits are good. There is a bus stop right outside the main entrance. The bus won't take you directly to destination if you aim for hauptbahnhof, Hauptwache or messe. But there... More 

Was this review helpful? Yes 1
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear J.p. Z, Thank you very much for your review and your feedback, we really appreciate that. We're sorry that you weren't satisfied with some points and we'd like to apologize for that. We will talk that trough internally to serve you better the next time. Warm regards, Team Leonardo Frankfurt More 

Questions? Get answers from hotel staff and past guests. Ask a question

508 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (159)
Viewed
Room/suite (53)
Viewed
Hotel & grounds (14)
Viewed
View from room (22)
Viewed
Bathroom (8)
Viewed
Dining (4)
Viewed
2:51
Videos (1)
Viewed
Other (57)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (317)
Viewed
Amenities (7)
Viewed
Comfort Room (55)
Viewed
Executive Room (56)
Viewed
Executive Room with Tub (49)
Viewed
Junior Suite (75)
Viewed
Restaurants and Bars (25)
Viewed
The Hotel (50)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Room/suite (11)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (10)
Viewed
View from room (1)
Viewed
Dining (3)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question