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Leonardo Royal Hotel Frankfurt

Mailander Strasse 1, 60598 Frankfurt, Hesse, Germany (Formerly Holiday Inn Frankfurt City - South Conference Centre)
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Leonardo Royal Hotel Frankfurt
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Leonardo Royal Hotel Frankfurt
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439 reviews from our community

Traveler rating
    74
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Excellent hotel with great facilities, attentive staff and a magnificent dining area that overlooks Frankfurt. If planning a special group dinner, this part of the hotel is highly recommended. Bedrooms are very spacious, mine had a Balcony that over looked the forest. I would definitely stay here again.

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Los angel
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Stayed at Leonardo recently on a 2 day business trip. I was very pleased with the service and found the staff to be friendly and courteous. The breakfast buffet in the hotels restaurant was good and quite large.

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Dubai, United Arab Emirates
Top Contributor
87 reviews 87 reviews
74 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Located on easy access from outside Frankfurt and in distance to the airport, this is a decent hotel for a night. However, it is far from the city center, and lacks personality. - decent, efficient check-in - decent room, despite weird corner layout. Mine was on a high floor, and the corner view towards the city and the forests was... More 

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Senior Contributor
36 reviews 36 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice and busy hotel 15 minutes from downtown with a taxi. The rooms were big and clean, got upgraded to a business due to the internet was not so good in the first room. We heard from other guests that there were no internet access from some of the room so I would suggest you check before checking in. The... More 

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LeonardoHotelsFra, Executive Assitant at Leonardo Royal Hotel Frankfurt, responded to this review

Dear Jim C Thank you very much for your stay and for taking the time to share your opinion. Your feedback is very important for us since we are permanently trying to improve our standards. We are currently working on improving the Wifi for our guests and hope to serve you better next time. We would be happy to accommodate... More 

Singapore, Singapore
Top Contributor
114 reviews 114 reviews
35 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed April 13, 2015

The room we occupied had quite a few items that did not work. The shower head was faulty, the phone did not work neither the fridge. But upon calling housekeeping these were fixed quite quickly We had arranged for a wake up call one morning but the phone did not ring. Thankfully, we woke up on time for our day's... More 

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LeonardoHotelsFra, Executive Assistant at Leonardo Royal Hotel Frankfurt, responded to this review

Dear HedyTan, thank you very much for your review and for taking the time to share your opinion. Your feedback is very valuable to us in order to continuously improve our service. We are sorry to hear that you had some issues in your room and technical problems with your wake up call. We would like to assure you that... More 

Balikpapan, Indonesia
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
4 of 5 stars Reviewed April 11, 2015

We spent the night for transit from Cologne to Brussels. We loved this hotel afterall. For such price we got lots. The hotel was beautiful, even in the bathroom. Small touch but memorable. The service was OK. Breakfast was fine. Recommended stay for bussiness or traveling.

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LeonardoHotelsFra, Executive Assistant at Leonardo Royal Hotel Frankfurt, responded to this review

Dear tri_octa, thank you very much for taking the time to share your opinion. Your feedback is very valuable to us as it helps us to improve our standards and service. We are happy that you enjoyed your stay with us. We hope to accommodate you again soon! Best regards, Team Leonardo Frankfurt More 

Calgary, Canada
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 29, 2015

Booked by our agent this was the closest we could get to the Messe in Frankfurt at the last moment. Expensive, no restaurant for evening meals, just the bar meals, 18 euro breakfast, parking 14 euros and quite a way from the subway. Rooms OK, bathrooms awful. Generally very 70's. Staff were OK. Reasonable area but nothing much in walking... More 

Was this review helpful? Yes 1
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear Chris C, Thank you very much for your review and your feedback, we really appreciate that. It's great to hear that you are happy with your room. Nevertheless, we're sorry that you weren't satisfied with other points and we'd like to apologize for that. We will talk that trough internally to serve you better the next time. Best regards,... More 

Mumbai
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 26, 2015

I found my stay extremely disappointing. In spite of paying in advance, the rude receptionist Nancy Schwamm said we had to pay 117 euros at the time of checkin. After we showed emails from the hotel confirming that the credit card pre authorization was sent prior to our arrival, we were allowed to checkin. The next morning the over priced... More 

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LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear Guest, Many thanks for your feedback. It is very important for us to know about our guests expectations and experiences. This way we can improve and deliver services that meet them. We will forward your expedience to our department heads in order to improve your points. We hope to accommodate you again in the future in order to provide... More 

Lalibela, Ethiopia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 18, 2015

I book this hotel over Expedia, as there was a citywide summit, the hotel was over priced. On top of that I had to pay 18 Euro for breakfast. I wonder why such an expensive price per room, about USD:300 per night doesn't at least include breakfast. Other than that everything else was fine and room was ok.

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LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear Deslal, We appreciate you taking the time to write this review regarding your recent stay with us. We appreciate the feedback and will use it to finetune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Warm regards, Team Leonardo Frankfurt. More 

Zurich, Switzerland
Top Contributor
75 reviews 75 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed March 15, 2015

I don't know where to start. Rude incompetent staff, internet connection for which I paid €20 a day and it was the slowest internet connection I have experienced in years. Terrible room service food, some of the worst staff at reception I have come across in years. There was nothing about this stay that was remotely good.

Was this review helpful? Yes 1
LeonardoHotelsFra, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review

Dear AnnCederhall, we very much appreciate your comments regarding your stay at the Leonardo Royal Hotel Frankfurt. Please allow me to express my sincerest apologies. Feedback, like yours, helps us to get a better view on our procedures and their effectiveness. Achieving guest satisfaction and fulfilling customer`s expectations is our most important target. We will do as much as possible... More 

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