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Hilton Frankfurt

#30 of 265 Hotels in Frankfurt
Certificate of Excellence
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Hochstrasse 4, 60313 Frankfurt, Hesse, Germany
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Hilton Frankfurt
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Hilton Frankfurt
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1,118 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, North Carolina
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Why Hilton has this crazy policy on Wi-Fi for guests it is mind blowing to me. I am a Silver Honors and have to pay 20 Euros a day to use a low speed wireless connection. The public areas have free Wi-Fi but the bandwidth is so low that it is not worth using it. I travel the world and... More 

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West Byfleet, United Kingdom
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent conference-style hotel in a central Frankfurt location. Comfortable beds, good bathroom facilities, as would be expected from Hilton. Bathrobe was hard to find - hidden in top of wardrobe. Wifi was not free which is a big no in this day and age.

Was this review helpful? Yes 1
HiltonFrankfurt, Executive Office at Hilton Frankfurt, responded to this review

Dear Fiona A, thank you very much for your recent business stay at Hilton Frankfurt and for taking the time to share your impressions with other travellers. I am very delighted to learn from your review that you like the quality of our Hilton Guest Rooms as well as our conference area. We would be more than happy to be... More 

Contributor
16 reviews 16 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Frankfurt Hilton is a very good business hotel with an excellent gym and indoor pool. Breakfast and also the lounge offers are rather average. Staff at check-in always very friendly and helpful. Rooms are typical Hilton rooms with nice bathrooms.

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HiltonFrankfurt, Executive Office at Hilton Frankfurt, responded to this review

Dear Frank W, thank you so much for your wonderful review about your recent stay! Especially postive feedback about our staff is always a great motivation for all of us. We hope to be able to welcome you back very soon. Warm regards from Hilton Frankfurt, Susanne Brückner Executive Secretary More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

My experience of staying in Hilton is generally good. Not this one though. To start with the hotel is very expensive, but you don't even get free WIFI in the room. It is available in the lobby but very slow. Breakfast was also not part of the room rent and was quite expensive. Rooms were decent, nothing special or bad... More 

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HiltonFrankfurt, Executive Office at Hilton Frankfurt, responded to this review

Dear 'Normal Customer', thanks for your recent stay with us & for taking the time to share your feedback on tripadvisor website. While I am happy to see you like the hotel's location, I am concerned about your comment regarding our charges. Please rest assured that our wifi connection is fast & save, and we therefore charge for it in-room.... More 

Riga, Latvia
1 review
5 of 5 stars Reviewed 1 week ago

Hotel for business. Good location, friendly staff. Price equal quality of services. Executive lobby is good option especially for arrival and departure. Restaurant and breakfast have different good food and drinks.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonFrankfurt, Executive Office at Hilton Frankfurt, responded to this review

Dear Antons K, thank you very much for your recent stay and for your wonderful feedback. We would be very delighted to be able to welcome you back very soon. Warm regards, Susanne Brückner Executive Secretary More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

This seems like the type of hotel that was nice in the 80's. In massive need of a refurb. Having said that location is very good and it's nice that it backs onto the park. Such a good setting makes it even more frustrating that this hotel isn't any better. Breakfast Buffett is not good at all and the crowd... More 

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HiltonFrankfurt, Executive Secretary at Hilton Frankfurt, responded to this review

Dear Joey D, first of all, I would like to thank you very much for your recent stay with us & for taking the time to share your feedback. I am sorry to learn from your review that you did not like our furnishing. As the hotel was built in 1998, kindly be assured that it is not as old... More 

Senior Contributor
30 reviews 30 reviews
28 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is very close to the center. The rooms are clean and comfortable. Non-smoking rooms are available. Street side of the room are little bit noisy. A different concept lobby bar. Garden at the rear of the hotel is facing a cute green park. Should see. A lady at the front desk staff were quite rude. I warned her... More 

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Me and my husband stayed at the Hilton for a night during April 17-18. The hotel is in excellent location and has a very nice lobby area. The room was lovely and high quality but with no wifi, unless you paid for 25 euros a night, what a rip off... During our stay we were tremendously and continuously disturbed by... More 

Was this review helpful? Yes 2
1 review
1 of 5 stars Reviewed 2 weeks ago

Service non-existent at check in, check out, breakfast and al other venues. Was charged a 1 night cancellation after confirming 1 week in advance of arrival - they charged on basis they could get away with this given they had a full hotel. Lack of amenities missing such as charger.......claimed they had none and nothing they could do

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UK
Top Contributor
59 reviews 59 reviews
50 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for four nights as the second stop on our tour of Germany. Just feel we should endorse the positive comments already made about this hotel. We too were unlucky in that the lobby refurbishments were only completed on the day we left. It does make the lobby and bar area stunning with the airy atrium and bags of... More 

Was this review helpful? Yes 1
HiltonFrankfurt, General Manager at Hilton Frankfurt, responded to this review

Thanks do much for your kind review on TripAdvisor, dear Reevesey, It's so nice to read that you had such an enjoyable stay with us. Our lobby lounge & bar refurbishment was completed and the result is stunning, ith a new look, contemporary design and new menu. We hope to have you back soon, so that you can also enjoy... More 

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