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Hilton Frankfurt

#35 of 268 Hotels in Frankfurt
Certificate of Excellence
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Hochstrasse 4, 60313 Frankfurt, Hesse, Germany
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1 room 1 guest
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1,244 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
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  • Polish first
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English first
  • All months
    (1244)
  • Mar-May only
    (259)
  • Jun-Aug only
    (403)
  • Sep-Nov only
    (295)
  • Dec-Feb only
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Delhi
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is well within the city. Easily approachble. Rooms are smaller but very comfortable. All amenities are present in the room. Wifi is free. Breakfast is very good & ellaborative. A huge lobby shall welcome you at the entrance

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 2 days ago NEW

It's my third staying at this time. I usually stay for one night while in transit. Last my comment was about how super clean was my room. It was sparkling! This time staying made me look around for alternative option. 1. I made check-in online due to my hhonor membership but was given a different room. Not a big deal... More 

Was this review helpful? Yes
Rome, Italy
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I think Hilton Is A Nice Place To Be It Has Nice Stuff Like A Spa a Fitness Center A Swimming Pool A Lounge A Resturant With Nice And Delicous Food😀 Like French Fries Nice Club Sandwhiches And Even Nice Drinks Like Mochito Virgin And CockTailes It Even Has A Garden GOODBYE

Was this review helpful? Yes
HiltonFrankfurt, Executive Secretary at Hilton Frankfurt, responded to this review

Ciao Awb1234, thank you very much for having stayed with us during your recent family trip. We are delighted to learn from your feedback that you enjoyed our F&B offer and especially like the friendlyness of our staff. We hope to be able to welcome you back soon! Best regars to Italy, Susanne Brueckner More 

London
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My review title kinda says it all. It was clean but totally lacking in soul. Check in took a ridiculous amount of time - 20 minutes at 9pm waiting in a queue to check in while two members of staff slowly offered some kinda help to the people they were serving. The room service breakfast was a total con. Don't... More 

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HiltonFrankfurt, Executive Secretary at Hilton Frankfurt, responded to this review

Dear Rachael_7,thanks a lot for your recent stay & for sharing your experiences with other travellers. I am very sorry to learn from your review that you missed a personal touch during your stay and that you had to wait for your check-in in the lobby. Kindly rest assured that we always strive to serve our valued guests as efficient... More 

New Delhi, India
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Its kinda straightforward business hotel as I would put it! Not much to offer in terms of recreation or even relaxing. Rooms are probably the only place where you would want to spend time alone! It is close to the central station so that's a plus but has lot of traffic around if you plan to get out/in during business... More 

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HiltonFrankfurt, Executive Secretary at Hilton Frankfurt, responded to this review

Dear DTravelYogi, thank you very much for your recent stay with us and for sharing your experiences with other travellers. While we are pleased to see that we were able to meet your expectations of a business hotel. Despite of that, I am very sorry to see that you did not feel comfortable at all in the public areas of... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I was very disappointed as the room was not cleaned properly and the card from the door did not work four times. the response from the staff was not very helpful and this is not what you expect to receive when you travel for business and need a quite and clean room to stay and work. It was very noise... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonFrankfurt, Executive Secretary at Hilton Frankfurt, responded to this review

Dear oksanabil, thank you for taking the time to share your experience about your recent stay in Frankfurt. We sincerely appreciate your feedback and we're very sorry to hear about the difficulties that you have experienced with your key cards and the cleaning services. Please rest assured that your valued feedback has been discussed with all departments involved in order... More 

Leicester, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff friendly, especially front of house including breakfast staff helpful but housekeeping needed improving. Room not serviced until requested at 4pm then not completed until 6pm. Hotel is not completely accessible - the bar and access to the swimming pool wasn't obvious with steps in the changing room. Tricky to access rooms because of cleaning carts/trolleys in corridors. Lack of... More 

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HiltonFrankfurt, Executive Secretary at Hilton Frankfurt, responded to this review

Dear Seekingcoffeeheaven, thank you very much for your recent stay with us and for providing us with your valuable feedback via tripadvisor. While we are delighted to see that you appreciate our friendly staff, I am very conerned about your comments in regards to accessibility. Please rest assured that our restaurants 'Pacific Colors' as well as 'Terrace on the Park'... More 

Australia
Level Contributor
98 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed 1 week ago

I just spent 2 days of hell trying to do some basic things holiday stopover in FFM Things like no glasses for wine in Executive Lounge No ink in printer and despite hotel staff saying they would replace ink still no ink Many other perhaps trifling issues but apologies and no action from staff just doesnt wash Good upgrade to... More 

Was this review helpful? Yes 1
HiltonFrankfurt, Executive Secretary at Hilton Frankfurt, responded to this review

Dear Con B, thanks for having been our guest and for sharing your feedback with other travellers. As we have already expressed to you in person, we are sorry that we were not able to meet your demands. We are grateful for your feedback and take them very serious. We are very glad to see that you had a good... More 

Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room was very nice but phone did not work and mini bar was neither stocked or plugged in! I reported both to front desk but they did not come for over two hours so I just went to sleep. Also No wifi in rooms and the charge to purchase it was $25 Euros! I asked for a wake up call... More 

Was this review helpful? Yes
HiltonFrankfurt, Executive Secretary at Hilton Frankfurt, responded to this review

Dear klmattocks, thank you very much for your recent stay and providing us with you valuable your feedback. While we appreciate your feedback about the cleanliness of your room, I am sad to read you had some issues during your stay. Of course this is not the service you would expect from a Hilton hotel and do not reflect our... More 

shanghai, China
1 review
4 of 5 stars Reviewed 2 weeks ago

nice experiences, nice staff, good location,near the big shopping center,not far from the Frankfurt International Airport. early check-in is good. we enjoy the time. hope next time WI-FI is free. This is a good place for corporate conferences, but improvements could be made.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonFrankfurt, Executive Secretary at Hilton Frankfurt, responded to this review

Dear Guo Quang W, thank you very much for your recent stay & for taking the time to share your feedback! We are very delighted to learn from your review that you enjoyed your time in Frankfurt. Kindly be informed that ypu receive free inroom wifi when you are a Hilton Hhonors member and book through a direct Hilton channel.... More 

Hotel Review Summarization

What travelers say

  • Very nice(6)
  • Great location(5)
  • Executive Lounge(5)
  • Very good(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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