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Hilton Frankfurt

#25 of 265 Hotels in Frankfurt
Certificate of Excellence
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Hochstrasse 4, 60313 Frankfurt, Hesse, Germany
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Hilton Frankfurt
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Hilton Frankfurt
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1,091 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Munich, Germany
Top Contributor
94 reviews 94 reviews
57 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hilton Frankfurt City is a long running favorite with business travelers for years for good reasons: The hotel is located very conveniently in downtown Frankfurt - just 5 minutes walking distance from Hauptwache or Alte Oper. Impressive glass lobby that was definitely state of the art when the hotel opened some 20 years ago. But still impressive! Efficient check in... More 

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London, England
Contributor
14 reviews 14 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here earlier this week for one night for a business meeting. My room was very comfortable, a good size, with a really nice bathroom - with a bath-tub and a good walk-in shower! The reception staff was very pleasant and efficient, but the reception was short-staffed, both when I arrived at about 10.30pm (only one person on duty)... More 

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Seattle, Washington
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Arriving to this hotel after a 20 hour travel time from over seas is refreshing. From the front desk staff to the bellman to the servers - everyone gives five star service. It is located in the financial district - where there are excellent places to eat and shop. The breakfast at the hotel was always great. Public transportation is... More 

Was this review helpful? Yes 2
HiltonFrankfurt, Executive Office at Hilton Frankfurt, responded to this review

Dear DebJM, thank you very much for your wonderful review and for being such a loyal guest! You are a true 5 star guest, which we cannot wait to welcome back at Hilton Frankfurt. Please come back soon! :) Warm regards, Susanne More 

North Berwick, United Kingdom
Top Contributor
67 reviews 67 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Apart from charging for Wifi, this city centre hotel ticks all the boxes for location, comfort, and efficiency. Nice breakfast with a good buffet choice and friendly staff add to the mix. Although prices can jump dramatically during one of the many exhibitions at the Messe, this is the place to stay when rates are more affordable.

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HiltonFrankfurt, Executive Office at Hilton Frankfurt, responded to this review

Dear Robert B, thanks a lot for your recent stay with us and for your lovely feedback. We are more than happy to see that you enjoyed your trip and appreciate the "mix of Hilton Frankfurt". We hope to welcome you back very soon. Warm regards to UK, Susanne Brueckner Executive Secretary More 

Bottmingen, Switzerland
Top Contributor
111 reviews 111 reviews
31 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location close to the city center is very good. Personnel staff at the reception was very friendly, so were the valet parking and bell boys. Only the personnel staff at breakfast and in the fitness center (First Fitness) could be more attentive. The room was spotless, large and modernly furnished. Great view of the Frankfurt skyline. Breakfast, considering the... More 

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Ireland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a great hotel! Attractive on the outside and inside, and always kept immaculately clean, it was one of the nicest modern hotels we've ever stayed in. Was close to major tourist attractions and train stations, bus stops, etc that would help us get to the further away ones. The rooms were large and had a luxurious feel, the... More 

Was this review helpful? Yes 2
HiltonFrankfurt, General Manager at Hilton Frankfurt, responded to this review

Dear Connemara101, Reading your great view, our conclusion is also "Loved it"!. On behalf of my team, thanks for your kind words about your stay at Hilton Frankfurt. It's a pleasure to read that you enjoyed our hospitality so much and we hope to have you back with us soon. Warm regards, Marc Snijders, General Manager More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Hilton consistently perform at a level of mediocrity just below average and this hotel is no exception. Long queues to check in and out; a business centre that consists of four terminals in the middle of a foyer (that aren't connected to their printers); a few of 25 Euros to use wifi for each device; staff who have no team... More 

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Me and my partner stayed here at the end of February. I can say that we both enjoyed it. The staff were very polite and helpful. The Hilton breakfast was amazing and the location was superb I would definately stay here again and would recommend it to others. The first night we stayed here the tv in our room didn't... More 

Was this review helpful? Yes 2
HiltonFrankfurt, Executive Office at Hilton Frankfurt, responded to this review

Dear Ricardo H, I would like to thank you for your recent stay with Hilton Frankfurt and for sharing your feedback with us and other travelers. Such positive reviews are always making my team and I very happy. We are indeed very proud of our location in the heart of the city and the beautiful views we have from our... More 

Basel, Switzerland
1 review
2 of 5 stars Reviewed 4 weeks ago

One friend and I spent a weekend at the Hilton Frankfurt hotel. The hotel is very nice and pretty well located, the staff is in general very nice and helpful. But we had a very bad time with the person who was in charge of the parking service. When we arrived by car, we left it parked at the door... More 

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UK
Top Contributor
100 reviews 100 reviews
42 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If only every hotel was like this. Well placed, good clean rooms, high speed internet that works, great breakfast decent restaurant (although there's no shortage of options locally) and above all a really friendly, really helpful staff.

Was this review helpful? Yes 2
HiltonFrankfurt, Executive Office at Hilton Frankfurt, responded to this review

Dear ians2008, thank you very much for your fantastic review about our hotel. Your feedback is a wonderful motivation and engages the whole team to continuously aim for highest quality and maximum guest satisfaction. We can’t wait to welcome you back. Please, do not hesitate to contact me directly for your next stay with us. Warm greetings from Frankfurt, Céline... More 

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