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Jumeirah Frankfurt

Certificate of Excellence
5.0 of 5
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Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
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Jumeirah Frankfurt
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Ranked #3 of 267 Hotels in Frankfurt
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
HanJ154 Bristol, United Kingdom
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690 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Bristol, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a fabulous hotel. Beautifully appointed, clean & tidy, with all of the service levels you get in Asia / Middle East hotels, but in the heart of Europe. The panoramic suite was stunning both inside and outside. The bathroom was immaculate and luxurious. Importantly, the room had the comfiest bed you could probably find in any European hotel,... More 

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JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, We are delighted to read your great review following your stay at Jumeirah Frankfurt. It gives us great pleasure to know that you enjoyed your stay with us highlighting your experiences. We all look forward to welcoming you back in the near future. Kind regards, Doris Greif General Manager More 

Bangkok, Thailand
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Could not have asked for a better location. Service typical of the high standards that is Jumeirah. The suite we stayed at was lovely with a panoramic view of the city. Floor by the bath tub is heated which was lovely. Platinum fitness first gym next door was a bonus. Would love to come back again.

Was this review helpful? Yes
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for taking the time in writing a review of your stay with us. Your kind words are very much appreciated. We look forward to welcoming you back to Jumeirah Frankfurt. Kind regards, Doris Greif General Manager More 

Senior Contributor
22 reviews 22 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in this hotel for 2 nights. Next time we will certainly stay longer. The hotel is situated in Freßgass (literally, "Grazing Street") which is an upmarket shopping street (and is regarded as Frankfurt's culinary main street) in the city centre of Frankfurt. Security system is very good though we have to spend some time learning how to use... More 

Was this review helpful? Yes
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Si C, Thank you for staying at Jumeirah Frankfurt during your recent visit to Frankfurt and for taking the time in writing a review on TripAdvisor. We are very happy that you had an enjoyable stay and we are looking forward to welcoming you back in the near future. Best regards, Doris Greif General Manager More 

Market Harborough, United Kingdom
Top Contributor
53 reviews 53 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed a business conference here during June and it was quite memorable. The main meeting was in the ballroom which has a ceiling entirely covered in crystal lighting. We had excellent service and good food throughout the three days. The staff are well trained and friendly and the rooms are an excellent standard. The hotel is well situated in... More 

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JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Geoff S., Thank you for taking the time to share this review following the conference you attended at Jumeirah Frankfurt. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We are looking forward to welcoming you back in the heart of the... More 

Frankfurt, Germany
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed 1 week ago

I attended a festivity at Jumeirah which was charged at 70 Euro a person without drinks. Let us put it this way: the food that I had for lunch in the hospital cafeteria was better. Salad had been sitting in the kitchen too long and had wilted. Also the dressing was extremely salty and sour. The “brioche” that accompanied it,... More 

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JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear KirstenDierolf, Thank you for your review following your visit to Jumeirah Frankfurt. Our guests’ feedback is important for us to ensure that we continually deliver the service that Jumeirah Frankfurt is renowned for. We are of course disappointed to learn about your experience during the festivity you attended and we are very sorry that we did not meet your... More 

Wayland, Massachusetts
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It is a nice modern hotel with slick features, but the elevator floors must be selected from the outside. Not only does this mean that every new guest must be taught how to use the elevators by the bellman, but frequently we found an error message that said our floor “was not currently available….” There was also a trouble with... More 

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JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Fleichter, Thank you for taking the time to write a review of your recent experience with us. This feedback is important for us and we have passed it on to the respective departments for further improvement. We hope that this experience will not discourage you from visiting Jumeirah Frankfurt again. Best regards, Doris Greif General Manager More 

Tel Aviv
Top Contributor
58 reviews 58 reviews
58 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

this hotel is in the heart of Frankfurt. there is enterance from the mall MyZeil to the hotel and there is another enterance if you would like to arrive by car or Taxi. the room is big enough and well organized, the desk is behind the bed, so always the TV is in front of you. the bath room wall... More 

Was this review helpful? Yes
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you very much for taking the time to write this review following your stay with us. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We look forward to welcoming you back once more. Kind regards, Doris Greif General Manager More 

Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Generally this hotel is good , but not to mention to its excellence as yet. Points taken as follows:- 1. Hotel entrance doesn't have a Wow factor. 2. No concierge was at the front upon our arrival for assitance. We had to tag our luggages to check in. 3. Reception was very helpful with much information extended to us wihtout... More 

Was this review helpful? Yes
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for your valued feedback which gives us an insight where we can improve our services. Please accept my sincere apologies for the inconvenience caused as this is not our standard. I have addressed the shortcomings with the concerned department heads for improvement. Our lobby is currently under construction and hopefully the next time when you come... More 

Fouron-le-Comte, Belgium
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

First experience with Jumeirah and certainly not the last. Booked a room last minute and surprisingly received an upgrade upon arrival. The studio was big, bright and luxurious with a nice view over Frankfurt's innercity.

Was this review helpful? Yes
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Roy, Thank you for taking the time in writing a review of your stay with us. Your kind words are very much appreciated. We look forward to welcoming you back to Jumeirah Frankfurt. Kind regards Doris Greif General Manager More 

Sandton, South Africa
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently stayed at Jumeirah Frankfurt for 6 nights, the quality and service offered at this hotel exceeded my every expectations every day, a very hard task to master in hospitality. The staff, the housekeeping standards, the incredible access to Fitness First, the speed of the wifi, I could not fault anything. I had several business meetings in and around... More 

Was this review helpful? Yes
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for staying at Jumeirah Frankfurt during your recent visit to Frankfurt and for taking the time in writing a review on TripAdvisor. Your comments are much appreciated. We are sure that many of travelers, whether leisure or business, will benefit from your review. We are looking forward to welcoming you back at Jumeirah Frankfurt in the... More 

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