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Jumeirah Frankfurt

Certificate of Excellence
5.0 of 5
Hotel website
Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
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1 room 1 guest
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Jumeirah Frankfurt
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729 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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    (729)
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    (186)
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Abu Dhabi, United Arab Emirates
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Its a Luxury hotel in frankfurt. Its luxury with technology from the elevator to the room and also the bathroom. I book a studio room and its give you great space. Its connected with My Zeil mall and near the zeil street the shopping area.

Was this review helpful? Yes 1
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Mohamed, Thank you for taking the time in writing a review of your stay with us. Your kind words are very much appreciated. We look forward to welcoming you back to Jumeirah Frankfurt. Kind regards, Doris Greif General Manager More 

Lincolnshire, United Kingdom
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is very nice, we take the suite when we go and they are always very big. Separate seating area to sleeping area. Bathroom is always huge with bath and shower and 2 sinks.Nice decor and staff are always great. I love the breakfast here there is such a big variety. We always go to the Lebanese restaurant in... More 

Was this review helpful? Yes
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you very much for taking the time to write this review following your stay with us. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We look forward to welcoming you back once more. Kind regards, Doris Greif General Manager More 

Great Malvern, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is in a great location it was the best place to be in, Jumeirah hotell Hotel is well located and quite easily accessible by different means of transport one of the best locations in all of Frankfurt.

Was this review helpful? Yes 1
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for taking the time in writing a review of your stay with us. Your kind words are very much appreciated. We look forward to welcoming you back to Jumeirah Frankfurt. Kind regards, Doris Greif General Manager More 

Stuttgart, Germany
Level Contributor
135 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent service, you should know that up front. You are treated like a king and that makes staying at the Jumeirah a luxurious experience. But luxury abounds...reflected in the beautiful architecture and incredible beds.

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JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, We are delighted to read your review on your stay in Jumeirah Frankfurt. It gives us great pleasure to know that you enjoyed the service provided by our colleagues. We have shared your feedback with the entire team at the hotel. Thank you for staying with us and we hope to have the pleasure of welcoming you back... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

One of the best hotels i have visited so far. The hotel-staff has a very nice approach to their guests, which made our stay in this hotel one of the best ever. No comments on the room, breakfast or any other service offered. Only 2 minors for which i'm sure these will be fixed very soon. When you have the... More 

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JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Arjan, Thank you very much for taking the time to write and share your experience at Jumeirah Frankfurt. We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. We look forward to the pleasure of welcoming you back soon again. Kind regards... More 

London
Level Contributor
58 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall, a disappointing property. Scruffy red carpet flanked by luggage carts leads into a lobby area that is far too small for the hotel. Adjoining is an unwelcoming bar that has absolutely no atmosphere and staff who clearly would rather be somewhere else. Reception staff were however welcoming and professional. We stayed in a Panorama Junior suite which was spacious... More 

Was this review helpful? Yes
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for your detailed review. Please note that your invaluable feedback is important to ensure that we continually deliver the personal service Jumeirah Frankfurt is renowned for. We were concerned to read that on this occasion we did not meet some of your expectations. I have reinforced training in all areas to ensure that this is not... More 

Singapore
Level Contributor
50 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My average rating is mainly due to the very slow service received during our stay. Check in took about 15 minutes. Besides being understaffed at the front desk the reception area is very small for a hotel with 290 rooms. Our check in attendant was literally typing away for 10 minutes to assign us a room! Calling Guest Services is... More 

Was this review helpful? Yes
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor and thereby giving us the opportunity to enhance our service quality. We hope that this incident will not discourage you from visiting Jumeirah Frankfurt again. Please allow us the opportunity to restore your confidence in the hospitality the hotel is renowned for. Kind regards, Doris Greif General Manager More 

Doha, Qatar
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The check in staff were very professional and polite. But everything else was a disappointment! Air condition to hot. Room service brought the order in a small tray with few things missing from our order. No salt and pepper, poor selection of breads in the bakery basket. And a chunk of eggs ( instead of scrambled eggs) . The concierge... More 

Was this review helpful? Yes
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, thank you for your comments following your recent stay with us. Apologies for the inconveniences caused to you and rest assured that your feedback about In Room Dining has been adressed to our Food and Beverage Department for immediate improvement. On the other side, we would like to thank you for the friendly words about our Front Office... More 

Sackville, Canada
2 reviews
4 of 5 stars Reviewed 3 weeks ago

We only stayed in the Jumeirah for one night and now I wish we had stayed longer. The building was beautiful, although I will say the lobby was quite small and cramped leading to a slightly underwhelming entrance. The staff are very friendly and helpful. Accept their offer to show you your room as the elevator is a bit complicated... More 

Was this review helpful? Yes
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, thank you for your feedback following your first stay at Jumeirah Frankfurt. We are very happy to learn that you have enjoyed your stay with us. Your comments have been noticed and will be discussed further by the respective department heads for improvment. We certainly enjoyed looking after you and we do hope to have the pleasure of... More 

DXB
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel is perfectly located at central Frankfurt; it feels luxury however houskeeping is poor and respond to inquiries is below expectations. breakfast hours is until 12 noon which is very generous and service is good. suites in lower floors are facing the back of buildings yet on higher floors it is better. although the hotel caters to families mainly... More 

Was this review helpful? Yes
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, thank you for your comments following your recent stay with us. We are very happy to hear that in general you have enjoyed your stay with us. Rest assured that your comments have been noticed and will be discussed with the respective department heads for immediate improvement. We certainly enjoyed looking after you and we do hope to... More 

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Deluxe Corner Room (75)
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Palais Suite (93)
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Panoramic Suite (79)
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Skyline Deluxe Room (72)
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Skyline Junior Suite (80)
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