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Jumeirah Frankfurt

Certificate of Excellence
5.0 of 5
Hotel website
Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
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Jumeirah Frankfurt
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Ranked #4 of 265 Hotels in Frankfurt
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
travellovers66 hong kong
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640 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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hong kong
Contributor
15 reviews 15 reviews
15 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I booked the suite for two nights. The check in is quick, but the lady at the reception really need to improve the service. She is not polite and welcome us. The suite is good, and has nice view. However, my package should have a bottle of champagne, but they did not send it to me.

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JumeirahFrankfurt, Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor and thereby giving us the opportunity to enhance our service quality. We have noted your comment about the friendliness of our receptionist. Rest assured that his has been adressed by the respective department head for immediat action. We hope that this incident will not discourage you from visiting Jumeirah Frankfurt... More 

Rijkevorsel, Belgium
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

While attending the Pro Light and Sound 2015 Messe I had a 2-night stay at the Frankfurt Jumeirah. And a most pleasant stay it was I must say. Located somewhat at the intersection between the business district and the historic center it provides an ideal starting point for both work- and play related activities. Frankfurt's famous public transportation system is... More 

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JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you very much for taking the time to write this review following your stay with us. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We look forward to welcoming you back once more. Kind regards, Doris Greif General Manager More 

Kuwait
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Very good hotel with great location , attached to the modern architect mall My zail with a super market at the basement of the mall , a bakery as well the famous illy coffee is also at the mall when you want to avoid the rainy day , some casual restaurants at the top level of the mall . The... More 

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JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, We are delighted to read your detailed review following your experience at Jumeirah Frankfurt. It gives us great pleasure to know that you thoroughly enjoyed your stay with us. Your comment about Room Service has been noticed. Rest assured that I will personally adress this by the respective department head for immediate improvement. We are looking forward to... More 

Riyadh, Saudi Arabia
Top Contributor
332 reviews 332 reviews
59 hotel reviews
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed 1 week ago

A luxury experience. This is my second time in Frankfurt and the second time in Jumeirah Frankfurt. Very helpful staff especially concierge. Price was reasonable. In my first time almost a year ago there was not a tea kettle, I wrote about it here and this time it was in each room. This what you call it customer service and... More 

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JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you very much for taking the time to write this review following your second stay with us. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We look forward to welcoming you back again. Kind regards, Doris Greif General Manager More 

Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The food served is below average before you take into consideration how much money you are spending on said below average food. After considering the money spent for said below average food (€65 for a three course meal), I found the food, and the dining experience to be simply terrible. Additionally, considering that the hotel markets itself as a luxury... More 

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JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Abby, Please accept our sincere apologies for the inconvenience regarding the poor service and culinary experience you had in our Restaurant Max on One as well as Room Service. This is certainly not the level of service we are known for and can fully understand your disappointment concerning the same. I have personally passed your concerns to our Food... More 

London
Top Contributor
71 reviews 71 reviews
27 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've been a fan of all the Jumeirah properties I've ever stayed at…all in the MIddle East. To sample this brand outside of the UAE was either going to be awesome or awful. AWESOME it was. Following the directions to get from the airport to the hotel was as easy as can be, every little detail had been noted. Arriving... More 

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JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, We are happy that you had an enjoyable stay at Jumeirah Frankfurt. It will be my pleasure to share your detailed feedback with the entire team as they will be delighted to know that their efforts are appreciated. We all look forward to welcoming you back in the not too distant future. Kind regards, Doris Greif General Manager More 

Sydney, Australia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

the food is below average.they have stolen my money from my room .I have evidence and the director of rooms wouldn't wear it .too much to loose.I will never come back to this hole.the staff is inexperienced.on arrival they were fighting for my luggage like vultures so they can get a tip from me.the reception is so small and what... More 

Was this review helpful? Yes 2
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Mr. Libh, We appreciate and value all guest feedback and as such have been in contact with you through email that you sent to us stating your concerns. We have conveyed the outcome of a detailed investigation to you by email. Please do not hesitate to contact us if we can be of any further assistance to you. Kind... More 

Top Contributor
60 reviews 60 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I think the hotel is the best part of this city , other than that , this city is not my type !! But the only reason was this innovative luxurious hotel , excellent service and location , highly recommended if u r going to Frankfurt .. Staff are helpful

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JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Aisha, Thank you very much for taking the time to write and share your feedback regarding your recent stay at Jumeirah Frankfurt. Our colleagues will be happy to learn about your compliments. We are looking forward to welcoming you back in the heart of the city. Kind regards Doris Greif General Manager More 

New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I loved my stayed at the Jumeirah. Stayed there 2 night on a business trip. The receptionists are super friendly and helpful. They walk you up to your room and explain how all the amenities work in the room. The rooms are luxurious and the hotel is located right in the heart of the city, close to transit, shopping, restaurants,... More 

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JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear cmax21, On behalf of the entire team, thank you for your wonderful review. We are delighted to read that you have experienced a wonderful stay at Jumeirah Frankfurt, in the heart of the city. We are already looking forward to your next stay with us. Kind regards, Doris Greif General Manager More 

Killarney, Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Jumeirah in Frankfurt is fabulous. The location is central, next to the Zeil, public transport brought is everywhere. The breakfast is outstanding and supreme. We very much liked th room already on its own. The room is modern with top class decor. The staff is very helpful and friendly. Although, we stayed for the first time, it seems they... More 

Was this review helpful? Yes
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guests, Thank you very much for taking the time to write this review following your stay with us. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We look forward to welcoming you back once more. Kind regards Doris Greif, General Manager More 

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