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Jumeirah Frankfurt

Certificate of Excellence
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Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
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Jumeirah Frankfurt
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Ranked #2 of 265 Hotels in Frankfurt
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
LesH211 Tabanac, Aquitaine, France
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619 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Tabanac, Aquitaine, France
Top Contributor
290 reviews 290 reviews
79 hotel reviews
195 helpful votes 195 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I only stayed the one night, but I found the Jumeirah to be a hotel of very high standards. The young lady who checked me in (Alexandra) was not only lovely to look at, but was professional, informative, friendly and charming and is a credit to the hotel. The bar service was efficient and attentive and they do shake up... More 

Was this review helpful? Yes
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, On behalf of the entire team, thank you very much for taking the time to write this review. We are delighted to read that you have enjoyed your stay at Jumeirah Frankfurt and will communicate your comments to the respective departments. We are already looking forward to your next stay with us. Best regards, Doris Greif General Manager More 

New Jersey, USA
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently spent 3 nights at the Jumeirah Frankfurt and loved it. The room was spacious, clean and modern. There are other reviews criticizing the service but my experience was completely the opposite. From the very friendly front desk attendant to the room service delivery, I was treated with courtesy and professionalism. My only one negative comment would be on... More 

Was this review helpful? Yes 1
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for staying at Jumeirah Frankfurt during your recent visit to Frankfurt and for taking the time in writing a review on TripAdvisor. Your comments are much appreciated. We are sure that many of travelers, whether leisure or business, will benefit from your review. Your comments about the TV channels have been noticed and adressed to our... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is my 2nd stay and it is probably the most modern hotel in Frankfurt. Very nice rooms. Maybe I have had bad luck, but the service I have encountered has been poor (with the exception of the concierge who was extremely helpful). I called to have shirts ironed. It took over 30 minutes for housekeeping to come (by which... More 

Was this review helpful? Yes 1
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for your valued feedback which gives us an insight where we can improve our services. Please accept my sincere apologies for the inconvenience caused as this is not our standard. I have addressed it with the concerned colleagues in ] and rest assured we have reinforced training to ensure this does not happen again. We hope... More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The breakfast was very horrible.The service very un attentive and the hostess rude.Kitchen smells and you can hear the conversation which is very loud.we sat on the lounge where we saw all the rest food from other guest pilled up on a table!

Was this review helpful? Yes 3
JumeirahFrankfurt, Geschäftsführer at Jumeirah Frankfurt, responded to this review

Dear Guest, First of all, thank you for taking the time to write a detailed review of your recent experience with us. We have noted your overall feedback regarding the lack of breakafst service. Please accept our sincere apologies for the inconvenience caused in this respect. This is certainly not the level of experiences we are known for and can... More 

Gravesend, United Kingdom
Top Contributor
185 reviews 185 reviews
46 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My first stay in this hotel .I normally stay in a different hotel , but a nice weekend away with my wife mixing romance and a nice stay ,I really like Frankfurt and this hotel is a great location for city centre shops restaurant's just everything ,hotel rooms top class with a great size tv ,but who wants tv when... More 

Was this review helpful? Yes 1
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, thank you for your feedback following your first stay with us. We have noticed your comment about the lack of friendliness of the staff and are very sorry to hear that. Rest assured that this will be adressed. Please accept our sincere apologies for the inconvenience caused. We certainly enjoyed looking after you and we do hope that... More 

Romford, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Unfortunately, I was only here for one night, but it was a lovely hotel to stay in. The staff were friendly and keen to help, there was plenty of food choices for breakfast and the hotel is in a good, central location.

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JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review
Google Translation

Lieber Gast, Vielen Dank für Ihre positive Rückmeldung nach Ihrem Aufenthalt im Jumeirah Frankfurt. Ich bedanke mich recht herzlich, dass... More 

London, England, United Kingdom
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Hotel location is fantastic for business in Frankfurt and rooms are spacious and modern however staff is more than disappointing 1. You should not ask a guest if this is his first stay in your hotel. Check and update your system properly and say welcome back. This is called 5- stars, otherwise just downgrade yourselves to 4 and you can... More 

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JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor and thereby giving us the opportunity to enhance our service quality. We hope that this incident will not discourage you from visiting Jumeirah Frankfurt again. Please allow us the opportunity to restore your confidence in the hospitality the hotel is renowned for. Kind regards, Doris Greif General Manager More 

Greater London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great hotel in a brilliant location in the centre of Frankfurt, next to the city's main shopping district. I was in a standard room which wasn't big but had a definite wow factor – spotlessly clean, a huge TV and was nicely decorated. The bathroom was spacious with a big bath, separate shower and separate toilet and bidet cubicle. Little... More 

Was this review helpful? Yes
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for staying at Jumeirah Frankfurt during your recent visit to Frankfurt and for taking the time in writing a review on TripAdvisor. Your comments are much appreciated. We are sure that many of travelers, whether leisure or business, will benefit from your review. We are looking forward to welcoming you back at Jumeirah Frankfurt in the... More 

New York
Contributor
16 reviews 16 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

stayed again at the Jumeirah Frankfurt the last two days. Just loved the hotel. The front desk team is just outstanding! So friendly and helpful. room was great and very spacious (upgraded to the Studio Room which is worth it). I love the location, ideally located in the middle of the city. walking distance to many attractions and business district.... More 

Was this review helpful? Yes
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you very much for taking the time to write this review following your stay with us. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We will check with Housekeeping if they have found your pyjama pants. We look forward... More 

Aurora, Illinois
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Jumeirah is in a perfect location. It's steps from the train station, making it easy to get to the Messe, Frankfurt Main and all around the city. It's also steps from the Zell, which offers plenty of shopping, restaurants and pubs. I stayed here for almost a week and thoroughly enjoyed my stay. The rooms are large and very comfortable... More 

Was this review helpful? Yes 1
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Audrey, thank you for your lovely commments following your recent stay with us at Jumeirah Frankfurt. We are very plesed to know, that you have enjoyed your stay with us and that everything was to your entire satisfaction. Rest assured that your comments are passed on to all those, who contributed to making your stay a more comfortable one.... More 

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