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Steigenberger Airport Hotel

#49 of 266 Hotels in Frankfurt
Certificate of Excellence
Unterschweinstiege 16 | 60549 Frankfurt, 60549 Frankfurt, Hesse, Germany
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Steigenberger Airport Hotel
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Steigenberger Airport Hotel
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1,116 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Warsaw, Poland
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

It was very convenient to have room ready for early check-in before 9 A.M.after traveling whole night. I stayed there for two nights. Hotel shuttle bus leaves every 15 minutes from the sector B4 in front of Terminal 1, while getting off the bus take the second bus stop right at the hotel entrance (first one is near office building... More 

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Berkeley, California
Top Contributor
136 reviews 136 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is close to the airport, though you can't walk there. The hotel shuttle runs every 15 minutes and was absolutely in time for the two times I took it. The checkin was quick, the staff friendly. The room was large enough for the one night, clean, and had everything you needed. For business travels it is certainly a... More 

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airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this review

Dear hiking-har, Thank you very much for the evaluation and compliments placed on TripAdvisor. I am delighted you enjoyed your stay at our hotel. Our team always aims to fulfill all wishes of our guests. It is very pleasant to read that you felt so good. Our free shuttle and our food quality are also very appreciated by our guests.... More 

Kings Langley, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 weeks ago

First time here as most of my usual hotels in Frankfurt were full due to trade fairs. The airport shuttle bus took longer than the 15 minutes to arrive but it was free and quick. Reception staff very friendly and all spoke very good English. Minus points: - this is a huge hotel which clearly caters for airline staff, conferences... More 

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airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this review

Dear Lin J, Thank you for submitting your review on Tripadvisor. Your comments will help us to improve our products and our service continuously. We are happy to read that you felt well in one of our new Urban Business rooms. We will forward your kind words about the service to our staff. If you need some extra supplies like... More 

laurilie513
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is close to the airport, so if you there overnight, its the perfect location. There is a 24 hour shuttle that takes you from the airport to the hotel, which is about a 5 minute ride. Hotel is modern and clean. Rooms were large for Europe standards. If you want to go into the city- expect about a... More 

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airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this review

Dear laurilie513, Thank you for taking the time to provide reviewers on TripAdvisor your positive comments regarding our Steigenberger Airport Hotel Frankfurt. We are glad you have enjoyed our overall service and hotel amenities. One of our advantages is the location near to the airport and our 24- hours free shuttle bus. Since last month we offer a special highlight... More 

Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This Hotel is convenient as being close to the airport. Ideal for a stop over between long distance flights and if you wish to be away but nearby from the airport. However the service is just ok few staff speak English and some small details as missing: no bottle of water for free, I had a remote control for the... More 

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airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this review

Dear Lecriducagou, Thank you for spending some minutes in the rating of our hotel. We would also like to thank you for your kind words about our location. One of our advantages is the proximity to the airport and our 24 hours free shuttle bus. The regular price for our breakfast is 28 Euro per person. Apart from this we... More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

After a delay with our flight from Singapore resulting in missing our connecting flight to Berlin, Singapore Airlines placed here for the night. The lady that checked us in was cold, unfriendly and not welcoming at all. The male receptionist that we spoke to next was amazing and could not do more for you. Was very helpful. The bar /... More 

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airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this review

Dear gacple, Thank you very much for taking the time to evaluate your stay with us. We are very pleased to read that you felt well with us during your stay. Receiving a feedback like yours is a nice way of appreciation that makes us happy, too. We wish you well and are looking forward to see you soon at... More 

Eppstein, Germany
Contributor
11 reviews 11 reviews
10 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The airline put us up at the Steigenberger Airport Hotel after our plane turned around after three hours of flight and returned to Frankfurt because of technical problems. Our flight to Montego Bay was consequently delayed by 24 hours. I was travelling with my husband and our nine-year-old and eight-month-old sons. Check-in was chaotic with the whole lobby full of... More 

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airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this review

Dear Anja K, Thank you for your review on Trip Advisor and that you spent the time for it We are glad you enjoyed our overall service and hotel amenities. With our free 24-hour airport shuttle bus you can reach the airport every 15 minutes in just 4 minutes driving time. Our hotel is bordering to the city forest, ideal... More 

Accrington, United Kingdom
Top Contributor
74 reviews 74 reviews
37 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 5 weeks ago

the hotel is well located near to the airport, free shuttle bus every 15 mins, but only 20 mins to walk, so after a long flight the walk may be nice. The hotel is modern and to a high standard, i got a free upgrade so happy with the reception staff. The room was vell apointed and had a good... More 

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airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this review

Dear russ-the-rover, Thank you for taking the time to provide reviewers on TripAdvisor your comments regarding our Steigenberger Airport Hotel Frankfurt. We are very pleased to read that you felt well with us during your stay and were satisfied with your free upgrade. Thank you for your positive words about our reception staff. One of our advantages is the location... More 

Pittsburgh, Pennsylvania
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 18, 2015

I traveled on business from the USA to Germany and I arrived very early. There is a shuttle directly outside of the baggage claim that runs every 15 minutes, which was a huge bonus! They were able to accommodate my early check in so I could take a nap before meeting with colleagues before dinner, another big plus. The bar... More 

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airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this review

Dear IrishTraveler2013, Thank you for your review on TripAdvisor and that you spent the time for it. We are very pleased to read that you felt well with us during your stay. It’s nice to read that we could arrange the early check in for you. Thank you also for your kind words about our staff the lobby bar and... More 

San Francisco, California
Top Contributor
132 reviews 132 reviews
25 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed April 17, 2015

And this hotel did not disappoint. It was HUGGGGGEE. And very good as most breakfast places we have stayed in Germany are. I was here for the night due to a cancelled flight. Easy to get to and from the hotel. The dinner was ok as was the room which was decent for a three star. I stay closer to... More 

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airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this review

Dear belomiser, Thank you for taking the time to provide reviewers on TripAdvisor your positive comments regarding our Steigenberger Airport Hotel Frankfurt. We are delighted you enjoyed your stay at our hotel. Our team always aims to fulfill all wishes of our guests. It is very pleasant to read that you felt so good. Our free shuttle and our food... More 

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