They really have to be kidding. 5 star? This is no better than 3 star. The rooms are an absolute disgrace for a 5 star hotel. Absolutely tiny with no amenities in them whatsoever. TV stations are a disaster, the bed is uncomfortable. Room service food was not edible. Just a burger for goodness sake. A decent hotel does not... more

I would stay at this hotel again for the following reasons: 1. Ideal location for an airport hotel - only 5-minute shuttle bus ride from Frankfurt International Airport. Shuttle bus runs every 15 minutes. 2. Paid 127 Euro for an Executive Room which included free non-alcoholic drinks from the mini-bar and 5 hours of free internet access and buffet breakfast.... more

I am not sure why people are complaining so much about this hotel. It is one of the best I ever stayed in. I work in the hotel industry myself (in Canada) and all I can say is that a lot of those complaints are people just being to demanding these days. Air conditioning too loud? Well, maybe open the... more

I would classify the Steigenberger Airport hotel as a decent 3 stars hotel. I have booked a single room for one night as I arrived from a late longhaul flight and my connection flight was only in the morning. The room was correct, small but decent, the bathroom was very small, it was a correct, clean average hotel. It was... more

After a long and tiresome overnight flight from the west coast of Canada our stay at this hotel was a very welcome start to our month holiday. We had been here a few years before. I sometimes read other reviews and wonder if we are staying in the same hotel. We were greeted in a most friendly manner and given... more

This is a terrible hotel as far as service and maintainance of the rooms are concerned. We were booked in the so called Executive Tower. We had to change the rooms twice (!) as the lamps did not work properly. This procedure took araound 2 hours of our badly needed relaxing time before an early flight next morning because they... more

I stayed at the "Steigenberger" for one night, typical business situation: first flight out of Frankfurt on a Monday and hence staying at a hotel the night before. For me "Steigenberger" had always been a pretty big brand name in Germany and hence I wanted to try them instead of the usual Hilton or Marriott, etc. The mediocre stay started... more

Myself and a colleague had our credit card details compromised at this hotel. It is the only place we used our cards in common. Our bank contacted yesterday and advised that our cards were cloned and were being used fraudulently. more

Stayed there a few times in June 2009 for business. The location is very convenient about 5min from the airport. There are free shuttle buses to and from the airport every 20min or so, which is convenient. Some very decent restaurants inside and a 24h service which is handy when business meetings end up at ridiculous times. The rooms are... more