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All 263 Frankfurt hotels

Steigenberger Airport Hotel

5.0 of 5 Hotel   |   Unterschweinstiege 16, 60549 Frankfurt, Hesse, Germany
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Steigenberger Airport Hotel
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68%
Ranked #53 of 263 hotels in Frankfurt
A recent review
5 of 5 stars reviewed yesterday
Elizabeth G New York City, New York
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916 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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English first
New York City, New York
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was quite impressed with this hotel. Especially with their breakfast, wow! Unbelievable variety of breakfast menu. Fresh fruits, smooth butter, the works. The air conditioning in the rooms was very good as well, especially since most European hotels don't provide air conditioning. We literally had to get up sometimes in the middle of the night to turn off the... More

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Dallas, Texas
Top Contributor
171 reviews 171 reviews
14 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is literally five minutes away from the airport, yet you don't hear a lot of airplane noise. There is a courtesy shuttle (that really is free!) that runs 24/7, to and from the airport, every fifteen minutes. The hotel offers a 5-star restaurant, full bar, spa, sauna and swimming pool. The hotel staff was courteous and interested in... More

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1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

They cancelled our room without so much as an email or phone call. We showed up at 11:30 pm and had no place to stay. Pretentious staff made little to no effort to help. I do not recommend this place.

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airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this review

Dear GeneralFault; We are sorry to receive your bad review based on the unhappy experience. Please let us explain the situation. There are two kinds of reservations in our hotel: Not guaranteed = arrival time must be before 6 p.m. otherwise the reservation will be cancelled (free of charge). Guaranteed = the reservation is kept for the whole night irrespective... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed for 8 nights. Very happy with the convenience of the location and impressed with the service of restaurant and bar staff. Front office staff were pleasant but not overly friendly. Nonetheless they were cooperative and helpful when guidance in Frankfurt was needed. The frequent and free shuttle service to and from the airport is excellent. The breakfast was good.... More

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airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this review

Dear Ash D; Thank you for spending some minutes in rating our hotel and your efforts to share your opinion with other travelers. With pleasure we have taken note of your kind compliments. Unfortunately the noise from the planes is depending from several issues like location of the room (floor and section in building), current used landing and departure fields... More

York, Pennsylvania
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed in July and planned a number if business meetings at the hotel. The front-house staff speaks multiple languages and are very helpful. There were no issues changing the itinerary multiple times - everyone was very helpful and flexible. Convenient proximity to the airport and the city. Shuttle service is free and very timely to/from the airport. The airport... More

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airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this review

Dear Kingjaners; Thanks for the review placed on TripAdvisor. We are very happy that our hotel fitted your requirements in every way. Whenever we can fulfill our guest’s requests we do it with pleasure. It is good to know the service is appreciated by the visitors when they have been satisfied. You mentioned you planned further business meetings in our... More

New Delhi, India
Contributor
11 reviews 11 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The star rating is a bit misleading as the rooms don't really measure up to European standard of 5 stars. Quite basic with small bathrooms. The "free wifi" is only the 256kbps speed so that's a bit of a joke. The shuttle bus at the airport stops a little before the spot where the sign is, so one can miss... More

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airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this review

Dear AdityaGupta2014; Thank you for evaluating the Steigenberger Airport Hotel Frankfurt on TripAdvisor. We regret you haven’t been satisfied 100 per cent. Our hotel offers 4 room categories currently. We assume you stayed in one of our Standard rooms, the lowest category. As you may probably take note the hotel is under construction works which refer exactly to above mentioned... More

Eatonton, Georgia
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is a nice hotel especially if you are in a renovated room. The standard rooms(my parents were in that room) aren't so exciting and could use some tlc. The renovated rooms are nice. Nice spacious bathroom. The shower works great but they will have to replace tile eventually. The pool was very nice as well. Housekeeping did a pretty... More

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New Zealand
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 1 week ago NEW

The Good: Rooms are clean and breakfast is fantastic. The Bad: Aircon is so noisy we had to sleep in the heat - I mean, REALLY noisy old-fashioned recessed fan motor with a terrible sqeak which barely cools anyway. Gifts went missing from our room and desk staff were unhelpful / didn't care. I was not going to mention this... More

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1 review
1 of 5 stars Reviewed 1 week ago

Long story short: i stayed in this hotel for around 1 month on a discontinuous basis - 1 month of pure suffering (business trip, hotel choice was my company's): 1 - my check-in always went wrong ( wrong reservation, credit card issues (from their side), u name it) 2 - renovation? shower room always smelled like you know what. 3... More

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Athens, Greece
1 review
3 of 5 stars Reviewed 1 week ago

We visited the hotel for a 2 day business meeting. Excellent rooms, amenities, breakfast, but: high-speed Internet was not free of charge, and the most important, customer service was very poor. We lost things from our meeting room, and not only the hotel staff did not assume responsibility but they accused that it was our colleagues who removed these items... More

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Additional Information about Steigenberger Airport Hotel

Address: Unterschweinstiege 16, 60549 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:5 star — Steigenberger Airport Hotel 5*
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Also Known As:
Steigenberger Airport Frankfurt
Hotel Steigenberger Airport

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#10 Spa Hotel in Frankfurt #25 Family Hotel in Frankfurt #25 Romantic Hotel in Frankfurt #28 Luxury Hotel in Frankfurt #36 Business Hotel in Frankfurt
Hotel Class
Official Description (provided by the hotel)
Welcome to the Steigenberger Airport Hotel Frankfurt! The conference and business hotel with 570 rooms and 40 conference rooms at the Frankfurt Airport is the first choice address when it comes to business events and offers everything to make meetings, conferences, banquets, congresses or events a success. Only four minutes from Frankfurt Airport and reachable every 15 minutes with the free 24 hours Express-Airport-Shuttle, an oasis full of friendliness, professionalism and cosiness with a beautiful view into nature is awaiting you. Here, recreation and relaxation have top priority: before or after the conference, in one of the 40 conference rooms with a total of 2000 square metres on level-access flooring, in our four restaurants, on the summer terraces, in the pool with a panoramic view or at the catering. Starting on January 1st 2014, the usage of the WLAN will be free of charge for guests of all hotels of the Steigenberger Hotels AG. ... more   less 
Number of rooms
570

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