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Sheraton Frankfurt Congress Hotel

Lyoner Strasse 44-48, 60528 Frankfurt, Hesse, Germany
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Sheraton Frankfurt Congress Hotel
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Sheraton Frankfurt Congress Hotel
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402 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
  • All months
    (402)
  • Mar-May only
    (104)
  • Jun-Aug only
    (127)
  • Sep-Nov only
    (96)
  • Dec-Feb only
    (75)
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Dartmouth, Nova Scotia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Restaurant food and staff were very good. Front desk staff were knowledgeable, efficient & helpful. Close to many businesses; Nestle bldg. is very close. Trolley line is just out in front and runs across the bridge to the downtown centre. Our room was clean, bright and very suitable for our coach tour group. For six Euros each a taxi (booked... More 

Was this review helpful? Yes
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear "Ron", Thank you very much for your feedback.We were very delighted while reading through your kind words. It was a pleasure for us to accommodate you and your tour group during your stay in Frankfurt and we are very pleased, that you did enjoy your stay with us. We hope, we may welcome you soon on another occasion here... More 

Amsterdam, The Netherlands
Level Contributor
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Rooms are not very modern, however clean and the bed is fine. Staff is friendly. Stay here on a regular base for business. Although not in the city center, with public transportation Frankfurt Hbf is just 1 stop away by train.

Was this review helpful? Yes
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Amsterdam, Thank you so much for your kind and excellent review. I am very happy to see, that you have enjoyed your stay here in Frankfurt and that you felt in good hands. I am sure, your feedback will be very helpful to our future guests and I already shared your nice comments with our team. We... More 

Welland
Level Contributor
121 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great for bus tours and people attending local trade shows but nothing nearby. Forget about an after dinner stroll. Inside, the reception area has an efficient but cold environment. Few complimentary services (no water bottle, coffee, or wifi in your room). Free wifi must be used in the lobby, and then you only get 45 minutes. Clean rooms with great... More 

Was this review helpful? Yes
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear "Professor04", Thank you for taking the time and efforts to give us a review about your recent stay at the Sheraton Frankfurt Congress Hotel. We are very sorry that you had the feeling that we did not face the standards that you expect from a Starwood Property. You can be sure that we will take your feedback as a... More 

Divonne-les-Bains, France
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 22, 2015

Not as good as i would expect for a Sheraton. Restaurant inside is not nice (menu, service, decoration). Wifi is not for free. Service at the desk is poor, even a bit rude... I would not recommend to stay there more than 1 night. (i've spent 3 nights and was happy to leave...)

Was this review helpful? Yes
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from France, thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for sharing your experience with us. We are very sorry to see that your time here was not what you have expected it to be. The satisfaction and well-being of our guests is our utmost priority and we will take your... More 

Puerto Iguazu, Argentina
Level Contributor
91 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 28, 2015

I've spent 4 nights recently and enjoyed the experience. The room on the 11 floor was very quiet and everything worked well. the gym is small but enough to do some gym, the bar is good and the food at the restuarant was delicious.

Was this review helpful? Yes
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Argentina, Thank you very much for your kind words and for providung us with this nice review about your recent stay with us. We are delighted, that you have enjoyed your stay with us, especially our service and fitness facilities. Kind regards, Your Hotelmanagement Team Sheraton Frankfurt Congress Hotel More 

1 review
1 of 5 stars Reviewed May 26, 2015 via mobile

During my stay I told the front desk not to have hotel staff knock on my door. I got to the room and did not find a don't distrub sign. I hand wrote a note and placed it on the door. An hour later there was a knock on the door. I ignored it. An hour after that another knock... More 

Was this review helpful? Yes
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear "hutani", Thank you for your feedback about your stay in December at the Sheraton Frankfut Congress Hotel. We are very sorry, that you had such an unpleaseant experience during your time with us. The satisfaction and well-being of our guests is our utmost priority and we will take your feedback as incitement to verify and improve our services. Nevertheless... More 

Bali, Indonesia
Level Contributor
119 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
3 of 5 stars Reviewed May 21, 2015

Staying here two nights during my trip to Frankfurt . This Hotel location not in the city centre . So prepare yourself with drinks , beverage and wifi router The check-in process was very practical and do not require a long time . Hotel only provide a free wifi in Lobby and you must register to their member group before... More 

Was this review helpful? Yes 1
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Indonesia, Thank you very much for your recent stay with us and your feedback. We are very sorry, that you did not like the design and interior of our rooms. Please allow me a comment on these matters. Our rooms were soft renovated in 2011 and are under constant control by our maintainance team. Therefore we are... More 

Kuala Lumpur, Malaysia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 20, 2015

Stayed for one night. Great rooms with excellent internet connection. Location not so good, far from amenities. Had to walk 10 minutes to nearest grocery store. Nearest tram station is just few walks away.

Was this review helpful? Yes
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Kuala Lumpur, thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for sharing your experience with us. We are glad to read, that you have enjoyed your stay with us. Even though, we are not located diretly in the city centre, we have a good connection to the main points in... More 

Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed May 19, 2015

I'm currently here on business and I've booked a queen room. Upon arrival I was greeted by miserable staff who checked me in to a twin room. I returned to reception to enquire and I was told 'we have no doubles left. Housekeeping will push the beds together'. I had a whole day travelling to get here and just wanted... More 

Was this review helpful? Yes 1
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear valued guest, thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for providing us with your feedback. We are very sorry that the room that you received was not the type that you had requested. It is very important for us that our guests receive what they have booked and you can be... More 

Munich, Germany
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 14, 2015

The Sheraton Frankfurt Congress Hotel is a nice hotel with good food, good staff and a clean facility. It is rather dated, though that does not bother me. The gym facility is good and they have a nice, if dated, wet-and-dry sauna facility. My only bone of contention is the silly and business-unfriendly practice of...wait for it...charging for Internet usage.... More 

Was this review helpful? Yes 1
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Munich, Thank you very much for your time and efforts to give us a review about your recent stay at the Sheraton Frankfurt Congress Hotel. We understand that expectations regarding free internet are getting higher. This is why we offer free access at our Link@Sheraton in our Lobby to make sure our guests are able to stay... More 

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