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Sheraton Frankfurt Congress Hotel

4.5 of 5 Lyoner Strasse 44-48, 60528 Frankfurt, Hesse, Germany
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Sheraton Frankfurt Congress Hotel
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Sheraton Frankfurt Congress Hotel
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369 reviews from our community

Traveler rating
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    74
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
  • All months
    (369)
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    (86)
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    (112)
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    (96)
  • Dec-Feb only
    (75)
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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

The best receptionist I've ever seen on Feb 20th night. The last day I stay in Frankfurt. She's so kind and polite. I want to appreciate her once more for showing me the REWE supermarket position and helped me with Wifi problems with great great smile and patience! She's quite tall and she's a blonde woman. Thank you so much!... More 

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Budapest, Hungary
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The service and atmosphere is very good. The food is very tasty even in the restaurant or the bar and the waiter is very friendly, knows the habits of almost everyone. The rooms are always clean and nice. It's always nice to go back into this hotel.

Was this review helpful? Yes 1
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Budapest, Thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and your kind words regarding our facilites, service and particularly about our staff members. We were very deligted to read through your feedback and do really hope to welcome you back soon. Warm regards, Your Hotelmangement Team Sheraton Frankfurt Congress Hotel More 

Walnut Creek, California
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a simple hotel with great service. The restaurant is great pool and gym are great. Nothing special but who needs it on a quick stay. Lots of other great restaurants in area. Desk staff was great.

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from California, thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel. We are happy that you enjoyed your stay and that you especially like our restaurant, the pool and the friendly staff. We hope to see you again soon. Warm regards Your Hotel Management Team Sheraton Frankfurt Congress Hotel More 

Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I found this hotel really good. It is relatively close to the airport, but the area is much less noisy. The food selection was fine both for breakfast and for dinner. I enjoyed the convenient bed and the silent room.

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear "Pragai", Thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for your valuable feedback. It was a pleasure to read, that you have enjoyed you stay with us, especially our comfortable Sheraton Sweet Sleeper Bed. Your appreciation of our service and facilities is a great motivation to the entire team. We are very... More 

Birmingham, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 15, 2015

The rooms are basic with a small bed. I was also quite disgusted to find hair and fluff from clothes on there that clearly wasn't mine! Also my mug didn't get cleaned which I expect as standard and the walls are quite thin. The rooms are also very hot! Bathroom is nice but basic with a shower over the bath... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Birmingham, First of all I would like to thank you for your choosing the Sheraton Frankfurt Congress Hotel for your recent stay and for having taken the time to give us the chance to read your personal experience on Tripadvisor. However, your entire satisfaction is exactly what we are working for and our main aim is to... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 26, 2014

Hotel is located in the Business area, and in my opinion, should offer free of charge internet connection to its guests, as most of the hotels do nowadays. Seems that hotel's management doesn't care. Breakfast is always the same and hasn't changed for years... What I do like are the coffe amenities in the room and bottles of mineral water... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear "Andrey L", thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for your providing us with your feedback. We are glad you liked the in room amenities and that you are speaking positive about the friendliness of our staff. Even though we are always trying to change a few items on our well... More 

Ellicott City, Maryland, United States
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed December 16, 2014

Definitely a business persons hotel. The restaurant was sub par in my opinion, not much of a menu either. The bar area was okay but service was not very good. We were only spent one night there but we could not cut the heat back so the room was quite warm it was also next to the elevator so the... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Maryland, Thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for providing your feedback on tripadvisor. We are sorry that you did not had a good night sleep, because you have been disturbed by the elevator and the temperature in the room. You can be sure that we will do our... More 

Shifnal
Contributor
14 reviews 14 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed December 11, 2014

This is a hotel that seems to be out of touch with the reality of what travellers expect and what other Sheraton hotels offer. Rooms are tired, dark and in need of refurbishment. Breakfast at €25 and Wifi access at €23 per day unacceptable. Very poor water pressure. Staff knocking on the door before 8am to ask to check the... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear cw0866, Thank you very much for you stay at the Sheraton Frankfurt Congress Hotel. We appreciate your feedback and we are sorry that we could not met your expectations this time. You can be sure that we will take your feedback to further improve our services. Regarding the noise we would be happy to provide you a more quit... More 

Beirut, Lebanon
Contributor
19 reviews 19 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 4, 2014

Hello This is my second time to this hotel, where my trip was for the second time a business one and the target location is our office in Niedrad. I would like to say this hotel makes me really feel home, starting from the very friendly reception guys/girls... nice lobby/bar offering all types of alcohols... and 1 good restaurant (go... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Libanon, Thank you very much for your stay at the Sheraton Frankfurt Congress Hotel and for your rating. It was a great pleasure to have you here as our guest as well as to read through your kind review. Your appreciation of our service and facilities is a great motivation to the entire team. We hope to... More 

Top Contributor
57 reviews 57 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 8, 2014

Like other Sheraton's properties, here is a good option to stay in Frankfurt!, the building is nice, clean and comfort. Restaurant have a very good cuisine. The hotel is very near from the airport and another many attractions.

Was this review helpful? Yes
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear "Alicia G", thank you very much for your recent stay with us and for sharing your positive feedback. It is a pleasure for us to know that you enjoyed our hotel and especially liked our restaurants. Please come and see us again whenever travel might bring you back to Frankfurt. Warm regards Your Hotel Management Team Sheraton Frankfurt Congress... More 

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Additional Information about Sheraton Frankfurt Congress Hotel

Address: Lyoner Strasse 44-48, 60528 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Niederrad
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Frankfurt Congress Hotel 4.5*
Number of rooms: 396
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Also Known As:
Sheraton Frankfurt
Frankfurt Sheraton
Hotel Style:
#11 Spa Hotel in Frankfurt
#41 Luxury Hotel in Frankfurt
#51 Business Hotel in Frankfurt

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