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Sheraton Frankfurt Congress Hotel

4.5 of 5 Lyoner Strasse 44-48, 60528 Frankfurt, Hesse, Germany
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Sheraton Frankfurt Congress Hotel
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Sheraton Frankfurt Congress Hotel
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362 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Birmingham, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The rooms are basic with a small bed. I was also quite disgusted to find hair and fluff from clothes on there that clearly wasn't mine! Also my mug didn't get cleaned which I expect as standard and the walls are quite thin. The rooms are also very hot! Bathroom is nice but basic with a shower over the bath... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Birmingham, First of all I would like to thank you for your choosing the Sheraton Frankfurt Congress Hotel for your recent stay and for having taken the time to give us the chance to read your personal experience on Tripadvisor. However, your entire satisfaction is exactly what we are working for and our main aim is to... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed 5 weeks ago

Hotel is located in the Business area, and in my opinion, should offer free of charge internet connection to its guests, as most of the hotels do nowadays. Seems that hotel's management doesn't care. Breakfast is always the same and hasn't changed for years... What I do like are the coffe amenities in the room and bottles of mineral water... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear "Andrey L", thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for your providing us with your feedback. We are glad you liked the in room amenities and that you are speaking positive about the friendliness of our staff. Even though we are always trying to change a few items on our well... More 

Ellicott City, Maryland, United States
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed December 16, 2014

Definitely a business persons hotel. The restaurant was sub par in my opinion, not much of a menu either. The bar area was okay but service was not very good. We were only spent one night there but we could not cut the heat back so the room was quite warm it was also next to the elevator so the... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Maryland, Thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for providing your feedback on tripadvisor. We are sorry that you did not had a good night sleep, because you have been disturbed by the elevator and the temperature in the room. You can be sure that we will do our... More 

Shifnal
Contributor
14 reviews 14 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed December 11, 2014

This is a hotel that seems to be out of touch with the reality of what travellers expect and what other Sheraton hotels offer. Rooms are tired, dark and in need of refurbishment. Breakfast at €25 and Wifi access at €23 per day unacceptable. Very poor water pressure. Staff knocking on the door before 8am to ask to check the... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear cw0866, Thank you very much for you stay at the Sheraton Frankfurt Congress Hotel. We appreciate your feedback and we are sorry that we could not met your expectations this time. You can be sure that we will take your feedback to further improve our services. Regarding the noise we would be happy to provide you a more quit... More 

Beirut, Lebanon
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 4, 2014

Hello This is my second time to this hotel, where my trip was for the second time a business one and the target location is our office in Niedrad. I would like to say this hotel makes me really feel home, starting from the very friendly reception guys/girls... nice lobby/bar offering all types of alcohols... and 1 good restaurant (go... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Libanon, Thank you very much for your stay at the Sheraton Frankfurt Congress Hotel and for your rating. It was a great pleasure to have you here as our guest as well as to read through your kind review. Your appreciation of our service and facilities is a great motivation to the entire team. We hope to... More 

Top Contributor
55 reviews 55 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 8, 2014

Like other Sheraton's properties, here is a good option to stay in Frankfurt!, the building is nice, clean and comfort. Restaurant have a very good cuisine. The hotel is very near from the airport and another many attractions.

Was this review helpful? Yes
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear "Alicia G", thank you very much for your recent stay with us and for sharing your positive feedback. It is a pleasure for us to know that you enjoyed our hotel and especially liked our restaurants. Please come and see us again whenever travel might bring you back to Frankfurt. Warm regards Your Hotel Management Team Sheraton Frankfurt Congress... More 

Cheshire. UK
Top Contributor
61 reviews 61 reviews
28 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 26, 2014

Well located for business, although a tired property which is in need of an update, similar to the FRA airport property. Rooms tired, dark and old fashioned which leaves you feeling drained before you enter your conference. Needs a face lift and investment. Staff helpful on site, with meals being acceptable.

Was this review helpful? Yes
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Cheshire, thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel during your conference. It is a great compliment for us to hear that our friendly staff was able to help you with your needs. We apologize that our classic room interior was not to your satisfaction. We do hope that you enjoyed... More 

Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 19, 2014

While in Frankfurt on business, I stayed in this hotel for four nights. The hotel is situated in the business centre of the city (Frankfurt is divided into business and residential sections) and, although there is a tram stop just outside the hotel, the area can feel quite isolated. There are restaurants very close to the hotel, but there are... More 

Was this review helpful? Yes 1
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear "Susan", Thank you very much for your postive feedback about your recent stay at the Sheraton Frankfurt Congress Hotel. We truly appreciate your excellent remarks on the comfort and cleanliness of our rooms as well as the quality of our food. But we were most delighted to read your kind word about our staff. With pleasure, we have forwarded... More 

The Whole World.
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 18, 2014

I Love this hotel. It is right in front of a rail that takes you just about any where you want to go in 15 mins in downtown Frankfurt. I took my parents with me and gave them the junior suite i was upgraded to and took the regular room. Their suite was great and my room was good. The... More 

Was this review helpful? Yes
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear "Sammy", First of all, we would like to thank you for sharing your impressions about your recent stay at the Sheraton Frankfurt Congress Hotel. It was our pleasure to honor your SPG membership and your loyalty to Starwood Hotels & Resorts with a complimentary upgrade to one of our suites. We truly appreciate your excellent remarks on our convenient... More 

York, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 14, 2014 via mobile

I've been coming to this hotel several times a year for over 12 years. It's the best hotel in the business district. The rooms are very clean and comfortable, breakfast is excellent with a huge choice and the staff are very friendly and helpful. There are some woods just behind the hotel with lots of trails for walking or jogging... More 

Was this review helpful? Yes
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from York, Thank you for taking the time to write a wonderful review regarding your stay with us at the Sheraton Frankfurt Congress Hotel. It was a pleasure to serve you, and we are thrilled to hear that you have enjoyed our great service, and our location, in the green belt of Frankfurt. We appreciate the feedback and... More 

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Additional Information about Sheraton Frankfurt Congress Hotel

Address: Lyoner Strasse 44-48, 60528 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Niederrad
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Frankfurt Congress Hotel 4.5*
Number of rooms: 396
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Also Known As:
Sheraton Frankfurt
Frankfurt Sheraton
Hotel Style:
#12 Spa Hotel in Frankfurt
#43 Luxury Hotel in Frankfurt

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