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Sheraton Frankfurt Congress Hotel

Lyoner Strasse 44-48, 60528 Frankfurt, Hesse, Germany
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Sheraton Frankfurt Congress Hotel
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Sheraton Frankfurt Congress Hotel
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375 reviews from our community

Traveler rating
    94
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    75
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Luxembourg
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I give the Sheraton Congress Hotel Frankfurt a 4* very good rating , just because of the staff. They have been really fantastic, from check-in to check-out, from L44 bar to breakfast. Also, location , with great view on the "Frankfurter Wald (forest)" was nice an quiet. Otherwise I would have given 2 or 3 *: Rooms are old, carpet... More 

Was this review helpful? Yes 1
Taipei, Taiwan
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I arrived at early morning, they have rooms ready for me, and that was great! The hotel is nice but I can tell it is not very new. Location is around by nothing but office buildings, but with walking around 10 min there's a S-Bahn station which is 1 stop from Hbf, The staff there some were helpful some were... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Taiwan, Thank you for your time and efforts to give us a feedback about your recent stay at the Sheraton Frankfurt Congress Hotel. We are glad to read, that you have enjoyed in general your business trip at our hotel and that you were satisfied with our facilities. Regarding the incicent with your parcel. However the shipping... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Recently stayed here on business. Fully multilingual staff, with a few of them absolutely stand up funny. Their attention to details and the courtesy offered will have me return soon. Street car runs on the main street in front of Hotel. Take it to the west and the end of the line -5 minutes and you'll have the zoo, suburbia... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear "Kenneth", Thank you very much for your stay at the Sheraton Frankfurt Congress Hotel and your time and efforts to give us valued feedback. Your appreciation of our service and facilities is a great motivation to the entire team. We are very thankful for your perfect rating and have already share your nice words with our staff. We hope,... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

The best receptionist I've ever seen on Feb 20th night. The last day I stay in Frankfurt. She's so kind and polite. I want to appreciate her once more for showing me the REWE supermarket position and helped me with Wifi problems with great great smile and patience! She's quite tall and she's a blonde woman. Thank you so much!... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear "DanielTW604", Thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and your kind words especially about our staff member. We were very glad to read your compliments and have already shared them with our receptionist. Dear Daniel, we would be more than happy, if we may welcome you soon back at our hotel. Warm... More 

Budapest, Hungary
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2015

The service and atmosphere is very good. The food is very tasty even in the restaurant or the bar and the waiter is very friendly, knows the habits of almost everyone. The rooms are always clean and nice. It's always nice to go back into this hotel.

Was this review helpful? Yes 1
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Budapest, Thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and your kind words regarding our facilites, service and particularly about our staff members. We were very deligted to read through your feedback and do really hope to welcome you back soon. Warm regards, Your Hotelmangement Team Sheraton Frankfurt Congress Hotel More 

Walnut Creek, California
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 11, 2015 via mobile

This is a simple hotel with great service. The restaurant is great pool and gym are great. Nothing special but who needs it on a quick stay. Lots of other great restaurants in area. Desk staff was great.

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from California, thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel. We are happy that you enjoyed your stay and that you especially like our restaurant, the pool and the friendly staff. We hope to see you again soon. Warm regards Your Hotel Management Team Sheraton Frankfurt Congress Hotel More 

Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 3, 2015

I found this hotel really good. It is relatively close to the airport, but the area is much less noisy. The food selection was fine both for breakfast and for dinner. I enjoyed the convenient bed and the silent room.

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear "Pragai", Thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for your valuable feedback. It was a pleasure to read, that you have enjoyed you stay with us, especially our comfortable Sheraton Sweet Sleeper Bed. Your appreciation of our service and facilities is a great motivation to the entire team. We are very... More 

Birmingham, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 15, 2015

The rooms are basic with a small bed. I was also quite disgusted to find hair and fluff from clothes on there that clearly wasn't mine! Also my mug didn't get cleaned which I expect as standard and the walls are quite thin. The rooms are also very hot! Bathroom is nice but basic with a shower over the bath... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Birmingham, First of all I would like to thank you for your choosing the Sheraton Frankfurt Congress Hotel for your recent stay and for having taken the time to give us the chance to read your personal experience on Tripadvisor. However, your entire satisfaction is exactly what we are working for and our main aim is to... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 26, 2014

Hotel is located in the Business area, and in my opinion, should offer free of charge internet connection to its guests, as most of the hotels do nowadays. Seems that hotel's management doesn't care. Breakfast is always the same and hasn't changed for years... What I do like are the coffe amenities in the room and bottles of mineral water... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear "Andrey L", thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for your providing us with your feedback. We are glad you liked the in room amenities and that you are speaking positive about the friendliness of our staff. Even though we are always trying to change a few items on our well... More 

Ellicott City, Maryland, United States
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed December 16, 2014

Definitely a business persons hotel. The restaurant was sub par in my opinion, not much of a menu either. The bar area was okay but service was not very good. We were only spent one night there but we could not cut the heat back so the room was quite warm it was also next to the elevator so the... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Maryland, Thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for providing your feedback on tripadvisor. We are sorry that you did not had a good night sleep, because you have been disturbed by the elevator and the temperature in the room. You can be sure that we will do our... More 

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