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Sheraton Frankfurt Congress Hotel

Lyoner Strasse 44-48, 60528 Frankfurt, Hesse, Germany
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Sheraton Frankfurt Congress Hotel
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388 Reviews from our TripAdvisor Community

Traveler rating
    94
    187
    79
    15
    13
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30
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225
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
  • All months
    (388)
  • Mar-May only
    (104)
  • Jun-Aug only
    (113)
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    (96)
  • Dec-Feb only
    (75)
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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Staff Normandy Gamo working at the restaurant was very polite,gracious and helpful.you should be proud to have him in your employ. He has a great customer service skills. Also the food in the restaurant was great! The room not that spacious, but very clean. The location of the hotel was very accesible.

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Puerto Iguazu, Argentina
Top Contributor
87 reviews 87 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I've spent 4 nights recently and enjoyed the experience. The room on the 11 floor was very quiet and everything worked well. the gym is small but enough to do some gym, the bar is good and the food at the restuarant was delicious.

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Argentina, Thank you very much for your kind words and for providung us with this nice review about your recent stay with us. We are delighted, that you have enjoyed your stay with us, especially our service and fitness facilities. Kind regards, Your Hotelmanagement Team Sheraton Frankfurt Congress Hotel More 

1 review
1 of 5 stars Reviewed 1 week ago NEW via mobile

During my stay I told the front desk not to have hotel staff knock on my door. I got to the room and did not find a don't distrub sign. I hand wrote a note and placed it on the door. An hour later there was a knock on the door. I ignored it. An hour after that another knock... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear "hutani", Thank you for your feedback about your stay in December at the Sheraton Frankfut Congress Hotel. We are very sorry, that you had such an unpleaseant experience during your time with us. The satisfaction and well-being of our guests is our utmost priority and we will take your feedback as incitement to verify and improve our services. Nevertheless... More 

Bali, Indonesia
Top Contributor
116 reviews 116 reviews
51 hotel reviews
169 helpful votes 169 helpful votes
3 of 5 stars Reviewed 1 week ago

Staying here two nights during my trip to Frankfurt . This Hotel location not in the city centre . So prepare yourself with drinks , beverage and wifi router The check-in process was very practical and do not require a long time . Hotel only provide a free wifi in Lobby and you must register to their member group before... More 

Was this review helpful? Yes 1
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Indonesia, Thank you very much for your recent stay with us and your feedback. We are very sorry, that you did not like the design and interior of our rooms. Please allow me a comment on these matters. Our rooms were soft renovated in 2011 and are under constant control by our maintainance team. Therefore we are... More 

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for one night. Great rooms with excellent internet connection. Location not so good, far from amenities. Had to walk 10 minutes to nearest grocery store. Nearest tram station is just few walks away.

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Kuala Lumpur, thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for sharing your experience with us. We are glad to read, that you have enjoyed your stay with us. Even though, we are not located diretly in the city centre, we have a good connection to the main points in... More 

Senior Contributor
21 reviews 21 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I'm currently here on business and I've booked a queen room. Upon arrival I was greeted by miserable staff who checked me in to a twin room. I returned to reception to enquire and I was told 'we have no doubles left. Housekeeping will push the beds together'. I had a whole day travelling to get here and just wanted... More 

Was this review helpful? Yes 1
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear valued guest, thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for providing us with your feedback. We are very sorry that the room that you received was not the type that you had requested. It is very important for us that our guests receive what they have booked and you can be... More 

Munich, Germany
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Sheraton Frankfurt Congress Hotel is a nice hotel with good food, good staff and a clean facility. It is rather dated, though that does not bother me. The gym facility is good and they have a nice, if dated, wet-and-dry sauna facility. My only bone of contention is the silly and business-unfriendly practice of...wait for it...charging for Internet usage.... More 

Was this review helpful? Yes 1
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from Munich, Thank you very much for your time and efforts to give us a review about your recent stay at the Sheraton Frankfurt Congress Hotel. We understand that expectations regarding free internet are getting higher. This is why we offer free access at our Link@Sheraton in our Lobby to make sure our guests are able to stay... More 

Santa Barbara, California
Contributor
16 reviews 16 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Let me start by saying I only gave it three stars because of a pricing issue, which was partly my fault, partly Starwood's, but the hotel could have handled it better. Be careful when you choose a rate on Starwood because they have pre-paid, non-changeable or cancellable rates now which is new and got me into trouble. The hotel did... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from California, Thank you very much for your time and efforts to give us review about your recent stay at the Sheraton Frankfurt Congress Hotel. We are glad to hear, that you have enjoyed your stay in general with us and we are very thankful for your positive words. On the other side, we also have read your... More 

Mount Pleasant, South Carolina
Top Contributor
127 reviews 127 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed April 23, 2015

I stayed here for 3 nights in April and liked it. Our HQ meetings are often here. The rooms was fine and the staff very friendly. The meeting rooms are nice too. The bar is good and there are 2 restaurants in the building. There are a few supermarkets in walking distance. Next to the hotel are a few restaurants

Was this review helpful? Yes 1
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear guest from "South Carolina", We would like to thank for sharing your feedback with us and other guests on Tripadvisor and for choosing the Sheraton Frankfurt Congress Hotel for your business trip. We are glad that you felt comfortable and welcomed during your stay and your conference with us. Thank you againd and we hope to see you soon... More 

Germany
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 19, 2015

# special: amazing forest in the back of the hotel, a 5.5km running course around the gold course -> frankfurts golf club golf course just a footstep away from the hotel Had some issues to get the upgrade to a suite, because this property has just 8 suites on 400 rooms and always high occupancy. finally i got the executive... More 

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SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear "Djacobs1", Thank you very much for your your time and efforts to give us a review about your recent stay at the Sheraton Frankfurt Congress Hotel. We are pleased to read, that you have enjoyed your time with us and that you especially mentioned our convenient location between the Frankfurt airport and the city centre, but also surrounded by... More 

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