friendly staff and absolute nice atmosphere with a wood in the back of the hotel more

stayed in several starwood properties all over europe,and I have to admit that when we had breakfast in Sheraton Congress Hotel in Frankfurt we were at awe. They had the biggest selection of Breakfast items and the service from both the omellete chef and the server and the hostess were all top notch....I work in the industry and I'm very... more

This hotel is billed as an airport hotel - it is about 7 miles from the airport in Frankfurt and has no shuttle. They advertise "complimentary internet access" but if you want to use your laptop in the hotel room that will cost 9 euros an hour. I wanted to print out my boarding pass at the hotel's "free" computer... more

Stayed there for the first time as I had to do business in the area.Normally I stay always in the center of Frankfurt. When I arrived the check in was ok but nobody offered to help me with the luggage.The room decoration is boring a typical decoration as most of the american type hotels have but the size of the... more

We can't say enough good things about the manager Ulf and his staff. We were difficult travellers, having 100kgs of luggage from mountaineering expeditions with us. Half of that needed to be sent home to the US, and other half kept here and washed. It was no problem to find us boxes and arrange the shipping for us. Also, it... more

My fifth stay at the hotel this year and all I can say, is that the service is outstanding .The hotel staff is very courteous and the front desk manager Ulf is definitely the friendliest and most professional in the business. highly recommend the hotel if you are going to be in Frankfurt for business. more

When one has a wonderful stay it is because the management has trained the staff as well as leading by example. The comfort level for the guest is so high at the Arabella Congress because the staff "thinks what can we do to make the guest's stay more enjoyable" I have been staying in this hotel ever since several managers... more

Stayed here on a business trip because colleague wanted Starwood points. Basically, the hotel is fine if you have a meeting with the business park (Nestle etc.) where it exists outside of Frankfurt proper. Other than that, STAY AWAY. 1) Had to change room after first night due to completely lame a/c. They brought a fan to my room! I... more

We had a fantastic meeting in this hotel. Staff was great, especially the Meeting Concierges and the service people. Just nothing was impossible. Though the rooms are nothing special and the location is off center, we enjoyed our time, had excellent food and great get togethers at the newly renovated lobby bar. Jogging in the park or swimming in the... more