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Steigenberger Frankfurter Hof

5.0 of 5 Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
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Certificate of Excellence 2014
Steigenberger Frankfurter Hof
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Steigenberger Frankfurter Hof
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636 reviews from our community

Traveler rating
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    73
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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    (139)
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burnley
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

stayed 2 nights on business with meeting in the hotel. Great quality food and service. I lost my glasses I a restaurant or taxi outside of the hotel. The concierge went out of the way to find them. And they did. Only negative annoying issue is the bottle of mineral mater in the room they charge €6.5 per bottle. Given... More

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Saudi Arabia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I was looking forward to my stay at the Steigenberger but their lack of follow though and attention to my needs were a let down. My flight was delayed and I called to hotel to make them aware and to make arrangements for my mother in law that was also meeting us there for a few days. The young man... More

Was this review helpful? Yes 1
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear moonbaby2014, I am sorry to read about your negative experience at our hotel and apologize for the mistakes made by our team. You are right in being upset about it. That your email had not been answered is regretted and based on a misunderstanding. As our Director of Operations spoke to your husband and addressed all concerns verbally, the... More

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 2nd stay here, the first being 6 years ago. We were given an upgraded room which was fantastic! The service was impeccable & all the staff very friendly & made a point of greeting me each day. Lunch in the courtyard at Oscar's was beautiful after a hard morning shopping! I would recommend this Hotel to all... More

Was this review helpful? Yes 3
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear Linda M, Thank you for your posting on this site. your feedback is much appreciated and we look forward to welcoming you back soon. With kind regards Moritz Klein General Manager Steigenberger Frankfurter Hof More

Lafayette, California
Top Contributor
119 reviews 119 reviews
46 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed our last 2 nights in Europe before heading home and the hotel provided the ideal respite. The architecture is classic and the service is flawless. This is a very well-managed property and it shows in every perfected executed detail. We upgraded to a grand deluxe room and appreciated the spacious layout as well as the... More

Was this review helpful? Yes 3
Rostock, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It is fancy hotel. The stuff there, how to say, they are professional, it is just ok. This is usually a typical problem for the stuffs in a 5-stars hotel in Europe. They are good at service but not friendly and nice. The ones in restaurant are much better than the ones working in the reception. The location is super,... More

Was this review helpful? Yes 2
doha
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I own a travel and tourism company. I have not visited this hotel but I would like to share my business experience with this hotel. By reading all the reviews and the awarded for the renowned World Luxury Hotel Award in the category "Best Luxury Historical Hotel". I have booked 2 nights stay through my wholesaler in our region for... More

Was this review helpful? Yes 1
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear jacob t, Your feedback on the stay of your clients is much appreciated and I apologize if this has caused you embarrassment and the loss of a client. There is no excuse for this shortcoming as the hotel was full the night before and the request for early check in had been overlooked. As the request was overlooked it... More

New York
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Elegant Hotel in the heart of Germany. Beautiful facility, good food. A bit pricey but it was business so the convenience and location and business services trump the price. Not sure I would stay here with family.

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We are group trip around Europe and Middle East and Asia. This hotel is little expensive for our but really stay comfortable stay and safe and services. Stuff is hight level class hotel desk too. We are first trip to world location. First visit in istanbul move to Frankfurt really deference style and kind ppl in Germany. Room clean 2... More

Was this review helpful? Yes 4
London, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Just maybe we were unlucky but not impressed with no doorman, unwelcoming reception, find your own room and decor looking tired. Good public rooms give a false impression of what awaits when you arrive in your room. With the history of this hotel we were expecting a lot more

Was this review helpful? Yes 3
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear Rob B, I am deeply sorry that your experience at our hotel will not remain in good memory – thank you for sharing this and please do accept my apologies. It is indeed not our standard to leave the door unattended and not to make our guests feel welcomed. Perhaps you will give us the opportunity for a second... More

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

It was my first visit to this hotel and i have to say it was very good although i expected to pay quite high prices due to it being Automechanika week i also expect it to be as good as the price reflects. I was upgrade to a suit on arrival which was fantastic. All the staff were very good... More

Was this review helpful? Yes 3
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Additional Information about Steigenberger Frankfurter Hof

Address: Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Altstadt
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Steigenberger Frankfurter Hof 5*
Number of rooms: 303
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Also Known As:
Steigenberger Frankfurter Hof Frankfurt
Steigenberger Frankfurter Hof Hotel Frankfurt

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