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Steigenberger Frankfurter Hof

Certificate of Excellence
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Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
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Steigenberger Frankfurter Hof
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Steigenberger Frankfurter Hof
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484 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ireland
Top Contributor
175 reviews 175 reviews
43 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Comfortable, clean and well located. The rooms are large, well equipped. Lifts are very slow, though. Breakfast is good (chill the milk for cereal though!!). Service is friendly and efficient. Prices reasonable. Very good for business stay and handy for airport.

Was this review helpful? Yes 1
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Ricpra, Thank you for taking your time to post a review on your recent stay at the Steigenberger Frankfurter Hof. We appreciate your feedback and look forward to welcoming you back son. Kind regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

London, United Kingdom
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I was really looking forward to my stay here. I planned two days of relaxing and resting and then seeing friends for drinks/dinner in the evenings. The facade of the hotel is beautiful...the lobby is impressive. The room was fine, comfy bed although very small, even for one person. The bathroom was ok too...everything was just fine but I wasn't... More 

Was this review helpful? Yes
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Leelondon40, Thank you for taking your time to post a review about your stay. We are sorry to hear that we did not manage to exceed your expectations. That the bathroom amenities were not restocked is a terrible oversight and indeed is unacceptable. The same goes for the TV. Unfortunately our upgrade works on the TV system failed and... More 

gosier
Top Contributor
58 reviews 58 reviews
57 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

the deluxe room was large enough, far away from the staircases and elevator. Small bathroom. breakfast very good. nice staff. the only point is when you go to the breakfast lounge, you will need to sign the bill BEFORE getting it. Quite unusual !

Was this review helpful? Yes 1
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear amexGosier, Thank you for your kind review. We are happy that you have enjoyed your stay and look forward to your return. We did not mean to offend you with asking for a signature at the entrance of the breakfast room. It has proven to be more convenient for most of our guests and to avoid delays upon departure... More 

Muscat, Oman
Top Contributor
75 reviews 75 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the Steinberger for a night in Frankfurt city, and although its listed as a 5-star hotel, I don't think that I received a 5-star service (from room service). They messed up two orders, delivered tea with Luke-warm water, and when we asked for hot milk on the side, the result looked/smelled like someone heated yogurt instead. Happy with... More 

Was this review helpful? Yes 2
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Luby1986, Thank you for your review and for praising our Front Office team. With regards to your room service experience please accept my sincere apologies. This has been addressed with the team in order to rectify this fault. I would be happy to see you return to the Steigenberger Frankfurter Hof upon your next visit to Frankfurt so that... More 

Lake Oswego, Oregon
Top Contributor
74 reviews 74 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

A great traditional hotel. Rooms are grand and the service is excellent. The staff are all very accommodating. Great location in the heart of Frankfurt. I will definitely be back to stay again on my next visit.

Was this review helpful? Yes 1
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Osweg0, Thank you for your kind revie. We all here at the hotel are happy to know that you have had a pleasant stay and we look forwrad to welcoming you back. Kind regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Nottingham, United Kingdom
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Simple - Just Superb, really don't waste your time reading anymore, just book it, you will not be disappointed. Ah! You are still here, Well, Quality, that is what shouts at you here, from your room to the staff to their training quality, quality, quality. How would you treat a guest who you respected, loved and cared for in your... More 

Was this review helpful? Yes 1
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear CSLJohnKirby, We are thrilled by your review! Thank you very much indeed, you made our day. Our over 210 team members are working hard every day to ensure our guests are comfortabel and experince superior Steigenberger service. Your positive feedback helps in motivating the team even more. Thank you once again and we look forward to welcoming you back... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

i stayed for a one day business trip and after a long day of work I sat on the sofa only to find a whitish jelly substance on my leg. After examining the sofa, it was terribly dirty all over. They cleaned the sofa after a couple of hours, but my mental tranquility was severely hampered. If you decide to... More 

Was this review helpful? Yes 2
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Miguel D, Thank you for letting us know about your experience at the Steigenberger Frankfurter Hof. Please accept my sincerest apology for the oversight by our Housekeeping department. Such a fault is indeed unacceptable and I have addressed this with the concerned department to avoid repetition of the same. Thank you once again and I look forward to welcoming... More 

Miami Beach, Florida
Top Contributor
58 reviews 58 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We came to Frankfurt to celebrate a milestone birthday....my boyfriend grew up here and I thought it would be a great place to stay and celebrate his big day in the city with his family and friends. We booked a grand deluxe room, which is lovely---but we did have to request a move to a room with a view as... More 

Was this review helpful? Yes 1
Foster City, California
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for 2 nights Feb 2015. Superb service. Expensive. You get what you pay for. Nice Hamamm and spa. walk to the best shopping & resturants in Frankfurt. Rooms are big. TV with almost all stations you dream off. 2 resturants on site. Oscar is German food and is more reasinobly priced, the other one is super expensive with pre... More 

Was this review helpful? Yes 1
Bray, Ireland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed in the Frankfurter Hof on business trips a number of times and the hotel is top class. The attention to detail is excellent, absolutely the finest hotel in Frankfurt. The breakfast is pricey at 35euro but the food is to a very high quality. The rooms are very comfortable and spacious.

Was this review helpful? Yes 2
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