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All 262 Frankfurt hotels

Steigenberger Frankfurter Hof

5.0 of 5 Hotel   |   Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany (Altstadt)
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Steigenberger Frankfurter Hof
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Ranked #5 of 262 hotels in Frankfurt
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
seagulls77 Sussex, UK
  • Reviews (552)
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552 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Sussex, UK
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

For a 5 star hotel this is an underwhelming experience. It falls down on lots of the little points that most hotels in this class now take for granted. There is no selection of pillows on the bed, just two very full and unyielding bricks. These cannot be changed after housekeeping goes home for the night so a bad night... More

Was this review helpful? Yes
Aberdeen, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We visited this hotel 28.6.2014 to 1.7. 2014. wow it blew my socks off. We had a deluxe double room which exceeded my expectations. the breakfasts catered for everyone and were just mind blowing. the hotel was spotless the staff were on the ball all the time. attention to detail at every turn for me they left nothing out. Will... More

Was this review helpful? Yes 1
Larkspur, California
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

As much as my wife and I always enjoy our annual brief stopover (2 nights) at the Steigenberger Frankfurter Hof, I continue to be irked by the fact that I am only offered standard Internet service free of charge. It seems petty for the hotel to charge additional for high speed service.

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed one night before heading to Mainz, and our stay was fantastic. Very comfortable room, and my spouse was satisfied in the end. Good to have a modern jacuzzi and separate shower, and late check-out option.

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

5 star luxury hotel with a great location and a wonderful rooms Rooms were extremely hot , so you'll get a free sauna in the room. Next morning I've asked for a technicians to solve the issue but nothing happened and called again at night and they said there is no technicians at night and it's better to open the... More

Was this review helpful? Yes 2
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear Amroaj, I like to thank you for sharing your experience of your recent stay with us and apologize for the inconvenience. That your faulty airconditioner was not fixed is indeed unacceptable and does not reflect the standard we strive to provide. This has been addressed internally. Thank you also for recognizing our great breakfast and other services. I look... More

Prague, Czech Republic
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I visited this hotel after 10 years and I saw all the renovations, which werereally necessary, the rooms are nice and quite, bud the elevator problem is still not solved, a the morning is better to use the stairs. I was also littlke bit disapointed about the holidays od the gourmet restaurant, because I must go far a way for... More

Was this review helpful? Yes 1
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear Ladislav V, Thank you for posting a review on TripAdvisor and for recognizing our renovation works. Apologies for having disappointed you concerning your dinner plans. Our Michelin one starred Restaurant Francais is open Tuesdays through to Saturdays and I hope that you will be able to join us for lunch or dinner during your next visit. With kind regards... More

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel, which dates originally from the 19th century, has been extensively renovated. Rooms are generously sized - mine was a superior, which is actually the basic room. This had a separate small dressing/luggage room and a decently sized full bathroon. Furnishings are good quality, beds very comfortable, bathroom potions very high quality. Wifi, though not particularly speedy, is free... More

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 2 nights over a weekend in the middle of June. I was in Frankfurt as a tourist. This hotel is conveniently located for the centre of Frankfurt, everything of interest is within walking distance and there is a metro station right outside for longer journeys, such as to the airport. I actually found the... More

Was this review helpful? Yes 2
Moritz_Klein, Manager at Steigenberger Frankfurter Hof, responded to this review

Dear Richard J, Thank you for your kind review and for highlighting the friendliness of our team especially our doormen. This is much appreciated and we all here look forward to your return. With kind regards Moritz Klein General Manager Steigenberger Frankfurter Hof More

Jakarta, Indonesia
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel for 2 nights during my business trip and I was left unhappy. The reasons: 1. The price was just not worth the service and foods quality. 2. The staff was not so friendly compared to my stays in 3-star hotel in Heidelberg and 4-star hotel in Paris. 3. They booked my credit card for 25%... More

Was this review helpful? Yes 2
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Arqusas, Thank you for posting your opinion about your recent stay at our hotel. I am sorry that you feel our prices are not justified for the products and services we offer. It would be great if you could contact me at guestrelation@frankfurter-hof.steigenberger.de with a few details on what went wrong so that I can address these issues and... More

Paris, France
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Very pleasant hotel, luxurious setting. Situated in center of Frankfurt. Stayed there 4 nights early June. Business meeting service and catering are excellent. Rooms are modern and comfortable. Bathroom is outstanding with high tech button controlled bath and shower. Flat screen tv , in my room, was oddly situated - you could not watch tv from the bed nor from... More

Was this review helpful? Yes 2
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Lisa D, Thank you for taking time and writing so positively about your stay at the Steigenberger Frankfurter Hof. Your feedback is much appreciated and shared with all the team. That we disappointed you in some of our housekeeping services will be addressed. My sincere apologies for this! Looking forward to welcome you back to the hotel soon I... More

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Additional Information about Steigenberger Frankfurter Hof

Address: Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Altstadt
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Steigenberger Frankfurter Hof 5*
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Also Known As:
Steigenberger Frankfurter Hof Frankfurt
Steigenberger Frankfurter Hof Hotel Frankfurt

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Room/suite (43)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#2 Family Hotel in Frankfurt #2 Spa Hotel in Frankfurt #3 Romantic Hotel in Frankfurt #4 Luxury Hotel in Frankfurt #14 Business Hotel in Frankfurt
Hotel Class
Official Description (provided by the hotel)
Tradition meets modernity, service meets lifestyle, international guests meet locals: at the Frankfurter Hof grand hotel traditions enjoy a refreshingly new approach, which make the Frankfurter Hof one of Frankfurt's most fascinating hotels. With employees who are passionate about service. And with timeless ambience at the heart of the city.18 conference rooms, 303 hotel rooms and suites, and a 1000m² luxury wellness area called "THE SPA". Enjoy a wide variety of culinary treats: Light and Japanese in "IROHA", delicate and French in the Michelin Star awarded gourmet restaurant "Francais", or youthful and casual in our bistro restaurant OSCAR*S - your palate will be spoilt for choice.The usage of the WLAN is free of charge for guests of all hotels of the Steigenberger Hotels AG. ... more   less 
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