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Steigenberger Frankfurter Hof

Certificate of Excellence
Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
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Steigenberger Frankfurter Hof
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Steigenberger Frankfurter Hof
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513 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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Cairo, Egypt
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Being very close to the shopping area is a plus, very nice breakfast( specially the honey with wax ) lobby is big enough, rooms are spacious, although not so fancy. very clean, gym is nice too. internet connection is fast.

Was this review helpful? Yes
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear greatgotcha, Thank you for your posting on this site. Your feedback is much appreciated and we look forward to welcoming you back soon. With kind regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

London
Top Contributor
152 reviews 152 reviews
114 hotel reviews
389 helpful votes 389 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were pleased that the shortcomings we experienced previously (mainly in the housekeeping department) have been eliminated and our three-day stay confirmed that this elegant hotel now fully deserves its reputation. The recently-renovated Super Deluxe rooms are state-of-the-art luxury – e.g. separate shower and bath, both with electronic temperature controls – the latter incorporating a flat-screen TV with a (presumably!)... More 

Was this review helpful? Yes
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear chrishandley, Reading your second review about the Steigenberger Frankfurter Hof makes us proud and we thank you for this beautiful posting. Looking forward to your return I remain. With kind regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Zurich, Switzerland
Contributor
13 reviews 13 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Having stayed at this hotel on numerous occasions, I can highly recommend it. Many rooms have been renovated to a high standard. Staff extremely helpful. Fantastic location and good value vs the competition.

Was this review helpful? Yes
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear ravelola, Thank you for your kind review. My team and I are happy to know that you have liked the Steigenberger Frankfurter Hof and we all hope that you will be returning soon. Until then I remain with best regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Nawala, , Sri Lanka
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I had the privilege of staying at the Frankfurter Hof for one night. If there is one word which can summarize my experience it would be “Wow”. To me this is the equivalent of what flying first class would be like. If I had known it was going to be this great then I would have planned to stay another... More 

Was this review helpful? Yes
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Chrishantha-cj Thank you very much for your detailed and rave review! This is greatly appreciated and the team is thrilled to know that you have had a good time. As you specifically mention the breakfast, it is something that we are equally proud of and thank you also for acknowledging the international selection we offer. Your comment on our... More 

Contributor
14 reviews 14 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Elegant hotel,profitional staff, nice bar and good house keeping.big room.fantastic breakfast and dinner,there a taxis in front of the main door.ita a good location. Historical building.its real 5 stars hotel

Was this review helpful? Yes
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Hisham t, Thank you for your posting on this site. Your feedback is much appreciated and we look forward to welcoming you back soon. With kind regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Kihei, Hawaii
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Steigenberger Hotel for the second time and I wasn't disappointed, especially with the service. I got there around 11 am and was allowed to check in with no problems. The room was clean and comfortable. There was only one set of towels so if you take more than one shower in a day, its best to hang... More 

Was this review helpful? Yes
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear mtallyca, Reading your review about the Steigenberger Frankfurter Hof makes us happy and we thank you for this beautiful posting. Looking forward to your return I remain. With kind regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed only for one night on business and that was happy to leave. Yes - central location is a plus and main public areas are impressive in the classic European Grand Hotel genre. However, room was massive disappointment. Very sparse, cold and run down. Service depends on luck of draw. After checking out realised I had left charger in room... More 

Was this review helpful? Yes 1
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Bdosboy, Though we are sorry to hear that you had problems during your recent stay and do not wish to return, we like to thank you for your feedback. We surely failed this time in providing the service we are known for and for that I apologize. Also please do let us know in which room you have stayed... More 

Sao Paulo, Brasil
Top Contributor
61 reviews 61 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

It´s a 5 star hotel, after all... and worth the price. Staff is attentive and helpful. Some are nicer than others, but that´s to be expected. Common areas are very "grand", and the bedrooms are large and comfortable. Location is very good. We were in town on vacation, so our major concerns were the Christmas market and the Altstadt, which... More 

Was this review helpful? Yes 2
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Klara_SP, Thank you for your kind feedback and we look forward to welcoming you back soon! Best regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Koblenz, Germany
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

what a hotel! Staff greated us with smiles and service that made our last night in Germany absolutely wonderful, we will stay with our friends again. Room was perfect and very accommodating for even our teenager. Perfect spring day capped with drinks on the sidewalk cafe....

Was this review helpful? Yes 1
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear eric l, Thank you for your kind review. We are thrilled to learn about your satisfaction and that you will be returning with your friends. Until then we remain with best regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Dublin, Ireland
Top Contributor
95 reviews 95 reviews
35 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The public areas are glamorous/beautiful/spotless and all staff are both professional and helpful. The Autorenbar is a welcoming bar with a long cocktail menu, enjoyable easy-listening music and a relaxing atmosphere. The excellent location means shopping/sightseeing/museums are within walking distance and there are three cafes within one minute walk. They're my positive comments. Unfortunately, the "free" wifi was very poor... More 

Was this review helpful? Yes 1
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Ohjustpeachy, Thank you for making time to post a review about your recent stay at the Steigenberger Frankfurter Hof. We appreciate your positive comments and open feedback. Please accept our apology for the lack of resolve regarding multiple Wi-Fi devices. All Steigenberger Hotels do offer free Wi-Fi at a limited bandwidth and high speed access can indeed be added... More 

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