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All 263 Frankfurt hotels

Steigenberger Frankfurter Hof

5.0 of 5 Hotel   |   Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany (Altstadt)
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Steigenberger Frankfurter Hof
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80%
Ranked #5 of 263 hotels in Frankfurt
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
AlexRPh Melbourne, Australia
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557 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Steigenberger Frankfurter Hof in late June as a solo, female traveller in my mid-20s. This hotel was beautiful- I found the room size to be quite large (I stayed in the Deluxe Room), with a walk in wardrobe and large bathroom. The location of the hotel is in walking distance from the station if you are... More

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Madrid, Spain
Contributor
15 reviews 15 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

It's a five star hotel, expensive but not worth it. I missed my flight from Frankfurt airport and decided to stay in this hotel and relax. My husband and I decided to sit down inside the hotel and have a drink when suddenly a 12 year old kid approaches us agressively, I screamed !!! SECURITY!!!! But nobody answered. The kid... More

Was this review helpful? Yes 1
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear Sara N., We completely understand that you are upset about the incident as this is something that should not happen in our hotel and we are very sorry about that. Also we should have sent a taxi to pick you up from the police station, that is completely right. We are not trivializing what’ve happened. However, we’ve talked to... More

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

It's an impressive building at an excellent location, the staff is attentive and the breakfast good. However the hotel feels dated. Some threadbare carpet in the corridors and a general musty feeling (it is clean, it just doesn't feel "fresh").

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Amsterdam, The Netherlands
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect spot in the middle of Frankfurt, easily reachable and very convenient. Great suites and ambience and a very comfortable night all around. My wife especially liked the heated bathroom and the shower. In general, hard to find something to complain about.

Was this review helpful? Yes 1
Sussex, UK
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

For a 5 star hotel this is an underwhelming experience. It falls down on lots of the little points that most hotels in this class now take for granted. There is no selection of pillows on the bed, just two very full and unyielding bricks. These cannot be changed after housekeeping goes home for the night so a bad night... More

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Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear seagulls77, Thank you for posting about your experience here on TripAdvisor. We appreciate feedback – be it positive or negative – as it helps us to improve our product and services. It appears that you had book one of the few standard rooms that we offer at the hotel and I regret that your experience at the hotel has... More

Aberdeen, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visited this hotel 28.6.2014 to 1.7. 2014. wow it blew my socks off. We had a deluxe double room which exceeded my expectations. the breakfasts catered for everyone and were just mind blowing. the hotel was spotless the staff were on the ball all the time. attention to detail at every turn for me they left nothing out. Will... More

Was this review helpful? Yes 3
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear Shirley A, Thank you very much for your praise. This is much appreciated! We look forward to welcoming you back soon. Best regards Moritz Klein General Manager Steigenberger Frankfurter Hof More

Larkspur, California
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As much as my wife and I always enjoy our annual brief stopover (2 nights) at the Steigenberger Frankfurter Hof, I continue to be irked by the fact that I am only offered standard Internet service free of charge. It seems petty for the hotel to charge additional for high speed service.

Was this review helpful? Yes 4
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear Gary H, Thank you for your feedback on your recent stay. We are sorry that you feel bad about our internet service as we always try to please all of our guests. We do offer basic wifi connectivity free of charge across all our hotels at Steigenberger and due to third party providers have to levy a fee for... More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed one night before heading to Mainz, and our stay was fantastic. Very comfortable room, and my spouse was satisfied in the end. Good to have a modern jacuzzi and separate shower, and late check-out option.

Was this review helpful? Yes 4
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

5 star luxury hotel with a great location and a wonderful rooms Rooms were extremely hot , so you'll get a free sauna in the room. Next morning I've asked for a technicians to solve the issue but nothing happened and called again at night and they said there is no technicians at night and it's better to open the... More

Was this review helpful? Yes 3
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear Amroaj, I like to thank you for sharing your experience of your recent stay with us and apologize for the inconvenience. That your faulty airconditioner was not fixed is indeed unacceptable and does not reflect the standard we strive to provide. This has been addressed internally. Thank you also for recognizing our great breakfast and other services. I look... More

Prague, Czech Republic
Top Contributor
57 reviews 57 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I visited this hotel after 10 years and I saw all the renovations, which werereally necessary, the rooms are nice and quite, bud the elevator problem is still not solved, a the morning is better to use the stairs. I was also littlke bit disapointed about the holidays od the gourmet restaurant, because I must go far a way for... More

Was this review helpful? Yes 2
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear Ladislav V, Thank you for posting a review on TripAdvisor and for recognizing our renovation works. Apologies for having disappointed you concerning your dinner plans. Our Michelin one starred Restaurant Francais is open Tuesdays through to Saturdays and I hope that you will be able to join us for lunch or dinner during your next visit. With kind regards... More

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Additional Information about Steigenberger Frankfurter Hof

Address: Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Altstadt
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Steigenberger Frankfurter Hof 5*
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Also Known As:
Steigenberger Frankfurter Hof Frankfurt
Steigenberger Frankfurter Hof Hotel Frankfurt

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#2 Family Hotel in Frankfurt #2 Spa Hotel in Frankfurt #4 Luxury Hotel in Frankfurt #4 Romantic Hotel in Frankfurt #16 Business Hotel in Frankfurt
Hotel Class
Official Description (provided by the hotel)
Tradition meets modernity, service meets lifestyle, international guests meet locals: at the Frankfurter Hof grand hotel traditions enjoy a refreshingly new approach, which make the Frankfurter Hof one of Frankfurt's most fascinating hotels. With employees who are passionate about service. And with timeless ambience at the heart of the city.18 conference rooms, 303 hotel rooms and suites, and a 1000m² luxury wellness area called "THE SPA". Enjoy a wide variety of culinary treats: Light and Japanese in "IROHA", delicate and French in the Michelin Star awarded gourmet restaurant "Francais", or youthful and casual in our bistro restaurant OSCAR*S - your palate will be spoilt for choice.The usage of the WLAN is free of charge for guests of all hotels of the Steigenberger Hotels AG. ... more   less 
Number of rooms
303

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