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Steigenberger Frankfurter Hof

Certificate of Excellence
Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
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Steigenberger Frankfurter Hof
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627 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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  • All months
    (627)
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    (181)
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All months
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

its great location ,historic building, rooms are old, the hotels need refurbishing,the service is good,the disaster is the breakfast,as if you are in train station,very crowded of guests ,most of bakery are run out and empty,the chief of the eggs station needs from 20 to 25 m to prepare what you need and when we complain the supervisor said "they... More 

Was this review helpful? Yes
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Really comfortable rooms in this big old hotel. Very quiet at night and lovely beds. They charge 7.5 euros for water which is high so take your own. It even has a powerful hairdryer. Would definitely stay again if I could get a good deal which I did this time.

Was this review helpful? Yes
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Ninachesterton, Thank you for your posting on this site. Your feedback is much appreciated and we look forward to welcoming you back soon. With kind regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Mexico City, Mexico
Level Contributor
140 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel is in the midle of everything and it has class. The staff in the reception and concierge areas have corteus and helpfull maners without doubt. Our room # 560 was excepcional: big, view, and with a very beatiful decoration. The bathrom also with a out of normal shower . Allthough the wiffi wich is free was slow, i... More 

Was this review helpful? Yes
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Pilar18_11, Thanks for your detailed review on TripAdvisor which is much appreciated. The team and I are looking forward to welcoming you soon again. With kind regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

San Juan, Puerto Rico
4 of 5 stars Reviewed 4 days ago NEW

The location is excellent, close to every landmark. The staff needs to be friendlier and more helpful specially and the street level, but overall good. Rooms are big and comfy with very high ceilings. The breakfast is fantastic.

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National Capital Territory of Delhi, India
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

it is the flagship property of Steigenberger group, very near to the frankfurt train station. i had great exprience and was amazed to see certain aspects of the hotel during the hotel inspection tour. the spa/ sauna area and especially the turkish hamam is very well done. in all the rooms the showers are equipped with mood lights which seem... More 

Was this review helpful? Yes
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear stars_in_the_hood, Thank you for your kind review about the Steigenberger Frankfurter Hof! We are pleased to read that you have enjoyed your stay and we look forward to welcoming you back soon. With kind regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Kuwait City, Kuwait
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I loved the location in close to the city center,, and very comfortable for the family ,, Excellent room space ..plus it's convenient,, breakfast buffet had a lot of choices of food and caters for all tastes ....and I loved the outdoor cafe:))

Was this review helpful? Yes 1
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Altafalsaleh, Thank you for your time writing a review about Steigenberger Frankfurter Hof. Your feedback is much appreciated and that you have mentioned our excellent Food & Beverage options makes us particularly happy! Thank you again and best regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Chicago, Illinois
Level Contributor
19 reviews
4 of 5 stars Reviewed 1 week ago

The staff of this hotel were absolutely wonderful! We arrived at 6am after an 81/2 hour flight. bedraggled and exhausted. Our family included 2 adults, 2 teens and 1 six year old. We thought we would just drop off our bags and go for coffee, maybe do a little exploring, since there was no way our rooms could be ready.... More 

Was this review helpful? Yes
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear SVanSanten, Thanks for your review and wonderful comment. Your feedback is much appreciated and shared with the team. We look forward to see you return soon – perhaps for one of our many renovated rooms – and remain. With kind regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

United States
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 1 week ago

First, booked for 3 nights during the 1st week of July but unfortunately due to the air-conditioning problem which made me to stay for 1 night instead of 3. Unluckily due to the very hot weather in Frankfurt during this period which was around 38-39 degree, the room air-conditioner was not function and the air outlet was came from the... More 

Was this review helpful? Yes 2
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear whatisit, Thank you very much for taking the time and sharing your experience with us. We do regret that you could not fully enjoy your stay and would sincerely like to apologize for any inconveniences. It was indeed unlucky to experience Frankfurt during the hottest days in decades – not a usual occurrence meteorologist say – which simply put... More 

Salmiyah, Kuwait
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a wonderful stay at the Steingenberger Frankfurter Hof!!! It is the oldest hotel in Frankfurt (130 yrs old). The location was great & the room was very good. We had a spacious renovated Superior Room with a big walk in closet & a vast bathroom. The breakfast was very good with a great variety of food & the staff... More 

Was this review helpful? Yes
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Shadia8872, Thank you for your kind review. My team and I are happy to know that you have liked the Steigenberger Frankfurter Hof and please accept my apologies for the trouble with the air conditioner – it seems that a small drain was blocked. We all hope that you will be returning soon and until then I remain with... More 

Melbourne, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is BEAUTIFUL!!!! The location is great and the rooms are STUNNING!!!! The staff is very kind and very helpful. The rooms ware not cheap but they are very much worth it. The on-demand service in the TV rooms is great! 24 hours of all the movies they offer for 20 euros. We had a great stay here!

Was this review helpful? Yes
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Jennifert P, Thank you for your posting your excitement on TripAdvisor! Your feedback is much appreciated and we look forward to welcoming you back soon. With kind regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

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