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All 263 Frankfurt hotels

Steigenberger Frankfurter Hof

5.0 of 5 Hotel   |   Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany (Altstadt)
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80%
Ranked #5 of 263 hotels in Frankfurt
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Ian B London, United Kingdom
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556 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Simply one of the nicest hotels I've stayed in. Loved it. Great location. Lovely old building but excellent condition. Lovely decor. Large rooms. The Terrace is fabulous. Breakfast is just amazing (and available until 11:30). Very friendly staff. 10 minute walk from the main train station (and right next door to the subway). 5 minute walk to the river. Free... More

Was this review helpful? Yes 3
Sao Paulo, SP
Contributor
16 reviews 16 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel with my family, i had a room with my husband and my two kids were in a connected one. It was great, great service, great accommodations, with a good room space, big wardrobe and a large bathroom. The service was 5 stars, really educated and nice staff. The hotel is located in the center of... More

Was this review helpful? Yes 2
ZRH,Switzerland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have been staying at the FRA HOF many times on business and now had the pleasure to return to it after a few years on a pleasure trip with my wife . What a great surprise - it was still the same - or even better because the room we were staying in was newly renovated - wish I... More

Was this review helpful? Yes 2
Dusseldorf, Germany
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

A thief walked right in the hotel and stole my wallet form the table where I was sitting in the lobby. UNBELIEVABLE from a 5 star hotel. No security at all!! It could have easily been a terrorist. It was by far the worst stay in a hotel in my life (most of at the the police station making the... More

Was this review helpful? Yes 2
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Steigenberger Frankfurter Hof in late June as a solo, female traveller in my mid-20s. This hotel was beautiful- I found the room size to be quite large (I stayed in the Deluxe Room), with a walk in wardrobe and large bathroom. The location of the hotel is in walking distance from the station if you are... More

Was this review helpful? Yes 4
Madrid, Spain
Contributor
15 reviews 15 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

It's a five star hotel, expensive but not worth it. I missed my flight from Frankfurt airport and decided to stay in this hotel and relax. My husband and I decided to sit down inside the hotel and have a drink when suddenly a 12 year old kid approaches us agressively, I screamed !!! SECURITY!!!! But nobody answered. The kid... More

Was this review helpful? Yes 3
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear Sara N., We completely understand that you are upset about the incident as this is something that should not happen in our hotel and we are very sorry about that. Also we should have sent a taxi to pick you up from the police station, that is completely right. We are not trivializing what’ve happened. However, we’ve talked to... More

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's an impressive building at an excellent location, the staff is attentive and the breakfast good. However the hotel feels dated. Some threadbare carpet in the corridors and a general musty feeling (it is clean, it just doesn't feel "fresh").

Was this review helpful? Yes 1
Amsterdam, The Netherlands
Reviewer
4 reviews 4 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Perfect spot in the middle of Frankfurt, easily reachable and very convenient. Great suites and ambience and a very comfortable night all around. My wife especially liked the heated bathroom and the shower. In general, hard to find something to complain about.

Was this review helpful? Yes 4
Sussex, UK
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

For a 5 star hotel this is an underwhelming experience. It falls down on lots of the little points that most hotels in this class now take for granted. There is no selection of pillows on the bed, just two very full and unyielding bricks. These cannot be changed after housekeeping goes home for the night so a bad night... More

Was this review helpful? Yes 3
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear seagulls77, Thank you for posting about your experience here on TripAdvisor. We appreciate feedback – be it positive or negative – as it helps us to improve our product and services. It appears that you had book one of the few standard rooms that we offer at the hotel and I regret that your experience at the hotel has... More

Aberdeen, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited this hotel 28.6.2014 to 1.7. 2014. wow it blew my socks off. We had a deluxe double room which exceeded my expectations. the breakfasts catered for everyone and were just mind blowing. the hotel was spotless the staff were on the ball all the time. attention to detail at every turn for me they left nothing out. Will... More

Was this review helpful? Yes 4
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear Shirley A, Thank you very much for your praise. This is much appreciated! We look forward to welcoming you back soon. Best regards Moritz Klein General Manager Steigenberger Frankfurter Hof More

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Additional Information about Steigenberger Frankfurter Hof

Address: Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Altstadt
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Steigenberger Frankfurter Hof 5*
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Also Known As:
Steigenberger Frankfurter Hof Frankfurt
Steigenberger Frankfurter Hof Hotel Frankfurt

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#2 Family Hotel in Frankfurt #2 Spa Hotel in Frankfurt #4 Luxury Hotel in Frankfurt #4 Romantic Hotel in Frankfurt #16 Business Hotel in Frankfurt
Hotel Class
Official Description (provided by the hotel)
Tradition meets modernity, service meets lifestyle, international guests meet locals: at the Frankfurter Hof grand hotel traditions enjoy a refreshingly new approach, which make the Frankfurter Hof one of Frankfurt's most fascinating hotels. With employees who are passionate about service. And with timeless ambience at the heart of the city.18 conference rooms, 303 hotel rooms and suites, and a 1000m² luxury wellness area called "THE SPA". Enjoy a wide variety of culinary treats: Light and Japanese in "IROHA", delicate and French in the Michelin Star awarded gourmet restaurant "Francais", or youthful and casual in our bistro restaurant OSCAR*S - your palate will be spoilt for choice.The usage of the WLAN is free of charge for guests of all hotels of the Steigenberger Hotels AG. ... more   less 
Number of rooms
303

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