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Steigenberger Frankfurter Hof

Certificate of Excellence
5.0 of 5
Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
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Steigenberger Frankfurter Hof
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Steigenberger Frankfurter Hof
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508 reviews from our community

Traveler rating
    306
    126
    50
    13
    13
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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All months
Contributor
14 reviews 14 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Elegant hotel,profitional staff, nice bar and good house keeping.big room.fantastic breakfast and dinner,there a taxis in front of the main door.ita a good location. Historical building.its real 5 stars hotel

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Kihei, Hawaii
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed at the Steigenberger Hotel for the second time and I wasn't disappointed, especially with the service. I got there around 11 am and was allowed to check in with no problems. The room was clean and comfortable. There was only one set of towels so if you take more than one shower in a day, its best to hang... More 

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Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed only for one night on business and that was happy to leave. Yes - central location is a plus and main public areas are impressive in the classic European Grand Hotel genre. However, room was massive disappointment. Very sparse, cold and run down. Service depends on luck of draw. After checking out realised I had left charger in room... More 

Was this review helpful? Yes 1
Sao Paulo, Brasil
Top Contributor
61 reviews 61 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It´s a 5 star hotel, after all... and worth the price. Staff is attentive and helpful. Some are nicer than others, but that´s to be expected. Common areas are very "grand", and the bedrooms are large and comfortable. Location is very good. We were in town on vacation, so our major concerns were the Christmas market and the Altstadt, which... More 

Was this review helpful? Yes 2
Koblenz, Germany
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

what a hotel! Staff greated us with smiles and service that made our last night in Germany absolutely wonderful, we will stay with our friends again. Room was perfect and very accommodating for even our teenager. Perfect spring day capped with drinks on the sidewalk cafe....

Was this review helpful? Yes 1
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear eric l, Thank you for your kind review. We are thrilled to learn about your satisfaction and that you will be returning with your friends. Until then we remain with best regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Dublin, Ireland
Top Contributor
95 reviews 95 reviews
35 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 1 week ago

The public areas are glamorous/beautiful/spotless and all staff are both professional and helpful. The Autorenbar is a welcoming bar with a long cocktail menu, enjoyable easy-listening music and a relaxing atmosphere. The excellent location means shopping/sightseeing/museums are within walking distance and there are three cafes within one minute walk. They're my positive comments. Unfortunately, the "free" wifi was very poor... More 

Was this review helpful? Yes 1
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Ohjustpeachy, Thank you for making time to post a review about your recent stay at the Steigenberger Frankfurter Hof. We appreciate your positive comments and open feedback. Please accept our apology for the lack of resolve regarding multiple Wi-Fi devices. All Steigenberger Hotels do offer free Wi-Fi at a limited bandwidth and high speed access can indeed be added... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here again at Easter before going on to Vienna. The staff are always so pleasant and everything happens smoothly and efficiently when checking in and out. Rooms are comfortable and quiet. The location of the hotel is perfect for shopping,with the main street a few minutes walk away. There are some good bargains compared with London! The lobby area... More 

Was this review helpful? Yes 1
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Richard J, Thank you for your kind review that you have posted on TripAdvisor. The team is happy to know about your praise and we already look forward to welcome you back again. With best regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Washington DC, District of Columbia
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I just spent a night and we both wished we could stay longer. The welcome at the door was instantaneous, friendly and professional. Check-in was equally friendly and efficient. The room was spacious and well appointed! Great shower btw. :-) turn down service was also excellent. We had couple of questions/ requests for the concierge and he... More 

Was this review helpful? Yes 2
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear VeronicaWashingtonDC Thank you for sharing your experience of your recent stay with us at Steigenberger Frankfurter Hof on Tripadvisor. I am delighted to read that you enjoyed your visit and you were overall happy with the services and facilities provided by our colleagues. Please accept my apologies for having overlooked the request for Champagne and the confusion with the... More 

Taipei, Taiwan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

lobby, tea room was luxurious, nicely decorated. my biggest compliments / thanks for the hotel staff. we have a lot of luggages pre-arrived the hotel, and the staff keep them for us till our check-in day nicely. really appreciated! will definitely come back !

Was this review helpful? Yes 2
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear areta0323 Thank you for your kind review and praise which I have shared with the team. We are happy that you have enjoyed your stay and we already look forward to welcoming you back soon. Kind regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Athens
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

During our recent trip to Frankfurt, my wife and I stayed in Frankfurter Hoff for one night. We were impressed by the excellent state of this historic hotel, by the service and the spacious deluxe bedroom. Everything was top-notch, from the bedding to the decoration. We were pleasantly surprised to find a cake and a bottle of wine in our... More 

Was this review helpful? Yes 3
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear J0urney4ever Thank you for your lovely review! We are thrilled to learn that your wife had a great birthday and that we could assist in making it special. We look forward to welcoming you back soon and remain. With kind regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

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