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Steigenberger Frankfurter Hof

5.0 of 5 Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
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Steigenberger Frankfurter Hof
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Steigenberger Frankfurter Hof
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676 reviews from our community

Traveler rating
    353
    205
    75
    22
    21
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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    (139)
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virginia
Top Contributor
58 reviews 58 reviews
40 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for 3 nights while on business in the Frankfurt area. Beautiful old hotel building in an outstanding location. Close to all the major financial institutions, right in the middle of shopping and restaurants. Just a four block walk to the Christmas market and old city square. Subway just steps away, main train station just a 10 minute walk away.... More 

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Ontario, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel is ideally located in the central part of town, and easy walking distance close to major historic sites and shopping. Beautifully renovated with the most modern conveniences, and has several welcoming public rooms, restaurants and courtyard. All staff were very friendfly, helpful in booking tours, reservations, and fluent in English. Excellent buffet breakfast. Rooms are extremely sound proof... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I am just back from Frankfurt having spent 2 nights at the Steigenberger Frankfurter Hof with my wife and we were blown away by the experience. Every staff member we met was polite and were always happy to help. Our German is not so good, but each person we spoke to was willing to speak in English which really helped... More 

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New York, NY
Top Contributor
56 reviews 56 reviews
51 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here on both ends of our recent Germany trip. Check-in both times was friendly and professional. We booked a Deluxe Double Room (one step up from a Double Room) thinking we'd be jetlagged and we'd want a comfortable room. Both rooms were very nice, but on our second stay, we were upgraded to a suite, and it was... More 

Was this review helpful? Yes 1
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Kurt12, Thank you so much for your kind review! We all are glad that you enjoyed your stay at the Steigenberger Frankfurter Hof and that you made it your port of call for the start and ending of your journey. That you failed ordering any of our large pillow range is deeply regretted and of course you should have... More 

Dublin, Ohio
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Besides being a most beautiful building, with an enviable location in the centre of Frankfurt, this hotel pleasantly surprised me with the manner in which it dealt with a problem I encountered in my room during my recent stay, which is as good an indicator as any about how the hotel values one's custom ! When I duly reported the... More 

Was this review helpful? Yes 1
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear GOmanGO49, Thank you for sharing your review with us. Your comments about our Front Office Manager are well noted and appreciated. It makes us proud as things can go wrong as we all know but it is the recovery that makes the difference – thank you for highlighting this! Looking forward to your return I remain. With kind regards... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The building itself is beautiful and its location in central Frankfurt is very convenient to everything. I was told my bags would be delivered to my room but after 30 minutes that had not happened so I went back down to reception to collect myself. The air conditioning in my room did not work and I reported it to reception... More 

Was this review helpful? Yes 1
Meerlo, The Netherlands
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I arrived late after a long drive. 2 days before I was in Ireland where I enjoyed a very hospitable service. Here you taste another culture where standards and procedures are more important than service. I was not allowed to park in front of the entrance but it was possible to achieve valet parking service. That is much different from... More 

Was this review helpful? Yes 1
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Robert T, Thank you for making us aware of your disappointment about your stay. That you have not felt welcome is deeply regretted and I apologize for this. Though like many European city hotels parking is often not available at a hotel you are right in expecting a friendly welcome and assistance. Your comment about a busy breakfast is... More 

Las Vegas, Nevada
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The steigenberger was awesomely sophisticated and this one in Franfurt had a excellent chef. Towels and linens were spotlessly white and soft. Lobby staff spoke English beautifully and enjoyed there jobs assisting the guests quickly and in a organized way. Nice warm rooms and bathroom was designed well.

Was this review helpful? Yes 4
Gillingham
Contributor
12 reviews 12 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I spent 2 nights at this beautifull hotel, the room was amazing, with everything you could want, a tv over the bath, coffee machine, fantastic shower, and a bed so big with very comfortable bedding and pillows. It is a very grand hotel ,we didn't have an evening meal but we did have breakfast which was very... More 

Was this review helpful? Yes 2
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear kay5470, Thank you for your nice review! The team and I are happy that you had a pleasant stay and enjoyed the hotel and its facilities. That we have missed your birthday is genuinly regretted as we love to make our guests happy with such little details. It would be great if your daughter would contact me directly as... More 

Rome, Italy
Top Contributor
139 reviews 139 reviews
28 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Beautiful and majestic hotel! We stopped by for a bite at Oscar's, the hotel bar. The seating was comfortable and although the service was a bit slow it was impeccable. Our lovely Irish waitress was very helpful. We asked for chicken sandwiches even though they were not on the menu and they came a little tardy but well made, just... More 

Was this review helpful? Yes 1
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Additional Information about Steigenberger Frankfurter Hof

Address: Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Altstadt , Innenstadt
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Steigenberger Frankfurter Hof 5*
Number of rooms: 303
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Also Known As:
Steigenberger Frankfurter Hof Frankfurt
Steigenberger Frankfurter Hof Hotel Frankfurt
Hotel Style:
#2 Romantic Hotel in Frankfurt
#2 Spa Hotel in Frankfurt
#4 Family Hotel in Frankfurt
#5 Luxury Hotel in Frankfurt
#15 Business Hotel in Frankfurt

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