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Steigenberger Frankfurter Hof

Certificate of Excellence
Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
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Steigenberger Frankfurter Hof
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592 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (592)
  • Mar-May only
    (181)
  • Jun-Aug only
    (154)
  • Sep-Nov only
    (128)
  • Dec-Feb only
    (129)
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Philadelphia, Pennsylvania
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have stayed at this beautiful hotel many times over the years. This is Germany at it's best. A solid foundation of tradition with all the tools of modern society. As a international traveler you should enjoy the atmosphere and cuisine. The beer and drink selection is superb. Enjoy your visit to Deutschland.

Was this review helpful? Yes 1
Spain
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

A luxury hotel with all services. A true 5 star hotel with excellent service, they have umbrellas as courtesy, they can arrange anything outside the hotel services for you without extra charges such as tours, etc.

Was this review helpful? Yes 1
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Fabiomago, Thank you for your kind feedback and we look forward to welcoming you back soon! Best regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Vancouver island
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here for one night as a treat for my birthday. Many wonderful things, beautiful building, lovely flowers and flavoured water in reception, and great staff at check in, in Oscars restaruant, and at breakfast. Our room was spacious provided a well stocked mini bar, nice bedding, and large bathroom. The negative was the construction in lobby and more importantly,... More 

Was this review helpful? Yes
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear sonyalita, First of all a belated happy Birthday and many happy returns of the day! I am deeply sorry that your experience at our hotel will not remain in good memory – thank you for sharing this and please do accept my apologies. Perhaps you will give us the opportunity for a second impression to see that the past... More 

Bs. As. Argentina
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I am afraid that It is the very first time in my "hotel life" that I have to disagree with so many previous reviewers before me and Lonely Planet. The hotel should profit from the building and its location to deliver a much better experience for the guest. Location is central. In front of it, there is an entrance to... More 

Was this review helpful? Yes
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear sebsk4, I am sorry to read about your negative experience at our hotel and apologize for the mistakes made by our team. In any case, should you return to Frankfurt it would be great to show you our true hospitality as what you have described does not reflect the service we normally provide. Please feel free to contact my... More 

London, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We paid for an upgrade and the room was one of the best I have been in, and the dearest! The crockery was not suitable, we had three cups, an espresso cup and one a little larger and another a little larger still, none of the big enough to hold your very large tea bags! We were most disappointed that... More 

Was this review helpful? Yes
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear powerfulpierre317, Thank you very much for taking the time and sharing your experience with us. We do regret that you could not fully enjoy your stay and would sincerely like to apologize for any inconveniences. Your experience on our terrace is indeed unacceptable and sincerely regretted. With regards to the closed Bar we sincerely hope that you have been... More 

Fairfax, Virginia
Level Contributor
121 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel was such a wonderful surprise. We knew it would be nice when we booked it on points but we expected the normal stuffy, overpriced experience. Instead we had an amazing time and wished we could have relaxed there longer! The hotel is absolutely lovely, historical yet modern. The staff were welcoming and helpful with all of our questions.... More 

Was this review helpful? Yes 1
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear CindySanzotta, Thank you for your kind review. My team and I are happy to know that you have liked the Steigenberger Frankfurter Hof and we all hope that you will be returning soon. Until then I remain with best regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Bangkok
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago NEW

Amazing experience, great service and definitely recommended. The hotel is very centrally located to the banking district and shopping area. Access to the hotel by car and train is quite good. Breakfast service has been good and nice dining facilities at the hotel including upcoming pan asian restaurant - Breeze.

Was this review helpful? Yes
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Raj254, Thank you for your kind review and for mentioning our newest addition to the family: Restaurant Breeze by Lebua which opened its doors for guests today. Indeed a fantastic dining experience with flavours that are new to Frankfurt. Best regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 1 week ago

I want to share our experience with this awful hotel in Frankfurt Germany which was truly the worst in my life. We were in Hannover Germany and decided to drive to Frankfurt to stay the night in a five star hotel. We searched the Internet and also asked a friend for guidance. Unfortunately we made the decision to call Steigenberger... More 

Was this review helpful? Yes
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear TravelManiac1998, Thank you very much for taking the time and sharing your experience with us. We do regret that you could not enjoy your stay and would sincerely like to apologize for any inconveniences. Your comments have been thoroughly investigated with our team and we have been assured that your initial inquiry for two rooms was not confirmed during... More 

Guatemala City, Guatemala
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice hotel, with great location to walk around, just a couple of blocks from the historical Römer square. The hotel is elegant with spacious rooms and there are two good restaurants. The staff is friendly and helpful, plus they all spoke perfect english.

Was this review helpful? Yes 2
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Aggiecane, Thank you for your kind review. My team and I are happy to know that you have liked the Steigenberger Frankfurter Hof and we all hope that you will be returning soon. Until then I remain with best regards Moritz Klein General Manager Steigenberger Frankfurter Hof More 

Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel room, breakfast, staff, and overall hotel was clearly a high-end property. That's why it was so frustrating to find the free internet access was worth little. To get tolerable internet, a hotel guest has to be pay 8 euros per day -- which is ridiculous given the cost of the hotel rooms.

Was this review helpful? Yes 2
Moritz_Klein, Geschäftsführer at Steigenberger Frankfurter Hof, responded to this review

Dear Alex L, Thank you for your kind feedback and general praise of our hotel. We do offer free wifi at indeed limited bandwidth so that basic communication services like emails will work. As you rightly mentioned, high speed service is available against a fee as this is common in many deluxe hotels in Frankfurt and elsewhere. Looking forward to... More 

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