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All 263 Frankfurt hotels

Steigenberger Frankfurter Hof

5.0 of 5 Hotel   |   Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany (Altstadt)
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Ranked #7 of 263 hotels in Frankfurt
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
CookieTravels33 Washington DC, District of Columbia
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501 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Washington DC, District of Columbia
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

After posting a bad review for an Amsterdam hotel, I decided I needed to write a nice one, overdue, for a hotel in Frankfurt. We have stayed here several times. We are always greeted nicely, the room is ready, and everything we have ever needed or asked for has been given with a smile and a very nice attitude. I... More

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Sydney, Australia
Top Contributor
50 reviews 50 reviews
50 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My first experience at the Steinberger Frankfurter Hof was in one of the newly renovated rooms. I happily gave it 5 stars. My return was to one of the older, unrenovated rooms. This was disappointing - the room (particularly the bathroom) was small and poky - exactly the opposite of the newer rooms. So take care and be prepared when... More

Was this review helpful? Yes 1
Top Contributor
94 reviews 94 reviews
30 hotel reviews
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

How does one describe a hotel where the air conditioning does not noticeably change room temperature; where the bar can have just 7 guests sitting in it but it still takes over 10 minutes to be served; where the bedroom was not cleaned before 15.00 on any day during my stay (and where a pillow case was for some bizarre... More

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Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear D j R Thank you for your opinion and feedback on your stay at the Steigenberger Frankfurter Hof which is much appreciated as it helps us in identifying areas of improvement. The dedicated team of the hotel strives to exceed all guests’ expectations and I regret to learn that we clearly have failed in your case. Not knowing your... More

17 reviews 17 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stay at this hotel on my business trips and stay was comfortable all the times. Hotel is centrally located in Frankfurt city and well connected to all the business places in Frankfurt. Staff is friendly and service is excellent. but It is on the expensive side.

Was this review helpful? Yes 1
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear vg_wanderer, thank you for writing positive about your experience at the Steigenberger Frankfurter Hof. We appreciate your kind words on our service and friendliness. That you find the hotel pricey is regretted, perhaps you may have travelled during peak times when the city overall increases rates. We do pride ourselves for a very solid value for money approach but... More

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here on a business trip during a conference. I arrived and found myself upgraded to a fantastic suite, almost presidential. The hotel is top quality and the service matches, no request was too hard. If you are looking for luxury in Frankfurt, then stay here.

Was this review helpful? Yes 3
London, United Kingdom
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I usually stay in this hotel when I am in Frankfurt as it is so close to our offices. Last time I stayed I was given an upgrade on arrival to a junior suite, which was very very nice. Spacious room, plenty of sockets everywhere, large flat screen TV, modern decorated, with a lovely bathroom and walk-in shower. I was... More

Was this review helpful? Yes 2
Los Angeles, California
Top Contributor
183 reviews 183 reviews
25 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel. Our room was upgraded and it was very comfortable and large. We ordered room service breakfast every morning (35 Euro + 5 euro delivery) - while it was expensive they did give you plenty of food (eggs, meat, cereal, breads, fresh fruit, fresh juice, hot drinks) - the service was accommodating and friendly as well.... More

Was this review helpful? Yes 3
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Superb hotel right in the city center. I choose this hotel because of their promotion and the good connection to the fairground. However high price, it is not expensive for what I paid. Definitively a place to return. So keep the promotion going ;=)

Was this review helpful? Yes 3
17 reviews 17 reviews
12 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel gets 20 points out of 10 from me. Excellent on all levels ....service, clean, breakfast ( amazing so dont miss out ) decor, comfort, location and one of the best SPA's i have ever seen. Good offers on prices too if you book early. On your right you will find best shopping street with lots of nice cafe... More

Was this review helpful? Yes 4
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear JudyJetsonGreece, we are thrilled by your review - Thank you JudyJetsonGreece! Your recognition made our day today as a 20 out of 10 is not a usual score. The Spa team is especially happy and we hope that one in your party have also tried the Barber we have integrated in The Spa. We look forward to welcoming you... More

Senior Contributor
38 reviews 38 reviews
26 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Steigenberger Hotel in August 2011 and had a great luxurious stay at the Hotel. The room was great and the staff very helpful and everything worked out fine. You could take perfect breakfast until 12.00 which was great and you had a huge choice and could find everything you wished for. A cook in-between the buffet... More

Was this review helpful? Yes 2
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear Shakur G, Thank you for your kind review on a stay at our hotel. You may be happy to hear that since your stay we have renovated most of our lovely 303 rooms and suites and added a world class Spa that features a Turkish Hammam and a Barber in addition to the usual Spa services. We also maintained... More

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Additional Information about Steigenberger Frankfurter Hof

Also Known As:
Steigenberger Frankfurter Hof Frankfurt
Steigenberger Frankfurter Hof Hotel Frankfurt
Address: Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Altstadt
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Frankfurt
#6 Luxury Hotel in Frankfurt
#7 Romantic Hotel in Frankfurt
#11 Business Hotel in Frankfurt
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Steigenberger Frankfurter Hof 5*
Official Description (provided by the hotel):
Tradition meets modernity, service meets lifestyle, international guests meet locals: at the Frankfurter Hof grand hotel traditions enjoy a refreshingly new approach, which make the Frankfurter Hof one of Frankfurt's most fascinating hotels. With employees who are passionate about service. And with timeless ambience at the heart of the city.18 conference rooms, 303 hotel rooms and suites, and a 1000m² luxury wellness area called "THE SPA". Enjoy a wide variety of culinary treats: Light and Japanese in "IROHA", delicate and French in the Michelin Star awarded gourmet restaurant "Francais", or youthful and casual in our bistro restaurant OSCAR*S - your palate will be spoilt for choice.The usage of the WLAN is free of charge for guests of all hotels of the Steigenberger Hotels AG. ... more   less 
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