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Sheraton Frankfurt Hotel and Towers


Hotel class 5.0 of 5
Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
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Reviews you can trust

82% Recommend
4.0 of 5 stars 235 reviews
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By trip type
All (235)
[ Date ] [ Rating ]
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5 of 5 stars
ruizBrazil   1 contribution
brazil
Nov 20, 2009 | Trip type: Couples New
1/1 found this review helpful

I have recently spent 3 days of my honeymoon in Sheraton Frankfurt. We were impressed with the excellent service and all the hotel facilities. The staff is very kindly and helpful, the rooms are absolutely clean, elegant, large, modern, comfortable, and the breakfast is amazing! The location is perfect, almost inside the airport, and over the train station. Just a... more

Management response from
Sascha Konter, General Manager

Dear newlyweds from Brazil, We are so happy to have added some good memories to your honeymoon. I hope you had a splendid time wherever you went during these special holidays. Many honeymooners like to stay at our hotel before they fly to a tropical, romantic destination or when they return from that trip. We love to put some extra...

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5 of 5 stars
ansofitsi   4 contributions
Stuttgart, Germany
Nov 16, 2009 | Trip type: Business, Solo travel

The hotel couldn’t be more conveniently located to the Frankfurt airport taking into consideration that you can walk from your room to the departure halls as well as to the train station which is one level below. A great hotel with modern spacy rooms and excellent service ideal for business travelers. Go for the tower rooms in order to benefit... more

Management response from
Sascha Konter, General Manager

Dear ansofitsi, We scored very well in your evaluation of our hotel and the services provided and I would like to thank you very much for your visit and the effort of writing a feedback on your stay. The headline of your commentary almost reads like an advertising slogan – just perfect! My team and I are happy that you...

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4 of 5 stars
TravelproVirginia   24 contributions
Washington DC, District of Columbia
Nov 14, 2009 | Trip type: Couples
1/1 found this review helpful

Hotel is in the airport just steps from Terminal 1, making it extremely convenient, especially after reading negative, Trip Advisor writeups of several other off-airport, "airport" hotels. Room was large and very nice, especially the bathroom, which looks recently renovated. Large flat-screen TV. Unlike some other comments, I was able to pull rental car up to hotel entrance (Sheraton rep... more

Management response from
Sascha Konter, General Manager

Dear Hotel Guest „TravelproVirginia“, First of all, thank you very much for your feedback on your recent stay at our hotel. Second, thank you for telling the TripAdvisor community that it is in fact not so difficult to find our hotel when you arrive by car. It is one thing if the General Manager of the hotel claims that the...

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5 of 5 stars
txworldtrav   2 contributions
Austin, TX
Nov 13, 2009 | Trip type: Business, Solo travel

I stay at this hotel 4 or 5 times a year, on my way home from business trips in Europe. I enjoy their lounge, with its good snacks and open bar. By the time I get here I am no longer interested in night life. I spend a nice evening in the lounge, enjoying the amenities and winding down from... more

Management response from
Sascha Konter, General Manaager

Dear Guest from Austin, I wish I knew who you are because you are referring to a conversation or correspondence we once had. I am happy that you value our efforts at making it right for our guests and giving them a nice time. As a Starwood Preferred Platinum member, you surely have a lot of travel experience so that...

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5 of 5 stars
STMMPune_India   1 contribution
Pune, India
Nov 13, 2009 | Trip type: Business, Solo travel

I have been staying in this hotel for years. What is very impressive about this hotel is its magnificent lobby, elegently furnished rooms, superb tower lounge with delicious servings, very hospitable staff and long hours for which it remains open to guests. What is very praise worthy is customer friendly attitude, efficiency and dedication of Front Desk and Tower Lounge... more

Management response from
Sascha Konter, General Manager

Dear Mr. Lohia, Awesome – that is the best word to sum up your evaluation. A million thanks to you for your generous commendation. It makes me quite happy to see that you are a long-standing guest of ours who is fully satisfied with our services. Please let me know when you will be traveling to Frankfurt next. I would...

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5 of 5 stars
djdjdfjdfki   1 contribution
US
Nov 10, 2009 | Trip type: Business, Family

Although we have stayed there many times before, the family room we were put in exceeded any room we had previously stayed in. Furthermore, the handwritten note from the hotel manager was very much appreciated. The best part of our recent stay was that I inadvertently left my wallet in the room and had the good fortune to have the... more

Management response from
Sascha Konter, General Manager

Dear Hotel Guest, It happens now and then that hotel guests forget some personal items at our hotel. We always do our best to return the belongings to their rightful owner. I am glad that it worked out so well in your case. We will gladly accommodate you again in one of our spacious family rooms when you travel again...

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5 of 5 stars
toolworker   235 contributions
Tiburon, CA
Nov 10, 2009 | Trip type: Couples

Staying here on our layover was a no-brainer, since it only cost 4000 Starwood points plus $60 US. (A free room would have been 7000 points.) We found an inexpensive dinner in the cafe in the basement over on the conference center side - entrees around 10-15 euro. Only drawback was the waitress asked if we wanted water, then brought... more

Management response from
Sascha Konter, General Manager

Dear toolworker, Many thanks for your feedback! I am glad that you enjoyed your stay. You are also a member of our bonus program Starwood Preferred Guest, which is perfect for frequent travelers. I see that you have read comments by other guests who posted their feedback on TripAdvisor. Maybe you have also had the chance to read my replies....

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4 of 5 stars
TerryWrist   12 contributions
Amsterdam
Nov 9, 2009 | Trip type: Friends getaway

The hotel is connected to the terminal of Frankfurt Airport, which makes it an excellent location for meetings with people from all over the world. Rooms are spacious. Even though we had a view of the Autobahn right next to the hotel, the rooms are insulated very well as we did not hear any passing traffic. Big downside is the... more

Management response from
Sascha Konter, General Manager

Dear TerryWrist, I appreciate very much that you took the time to write down your impressions of your recent stay at our hotel. Convenience is in fact at home at our hotel. We strive to make traveling easy for our hotel guests and offer comfortable rooms with double soundproofing to block out all noises from the busy airport. Please note...

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5 of 5 stars
ozcanuck   145 contributions
Toronto, Canada
Nov 3, 2009 | Trip type: Couples

We had a one-night stay here on an overnight layover in October (indeed, I'm guessing about 95% of the guests staying here are in the same situation). Check in was spectacularly quick as it was on an SPG award and all the paperwork was already complete. Our bags, including a ridiculously heavy turkish rug were shlepped up to the room... more

Management response from
Sascha Konter, General Manager

Dear Ozcanuck, Your stay at our hotel was unexpected but I am happy that it was an enjoyable experience for you. Our hotel is the ideal place for airline layover passengers because of the close proximity to the airport and the comfort of our facilities. However, the biggest part of our guests consists of business travelers who have meetings or...

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4 of 5 stars
Marfak   217 contributions
Modesto, CA
Oct 31, 2009 | Trip type: Business, Solo travel

Airport hotels have a bad reputation. Because of their convenience, they tend to be run down and overpriced. That is not the case with this hotel. It is huge, clean, efficient, and quite nice. It is quite literally a short walk down the hall to the airport. I had a room on the club floor. It was large and comfortable.... more

Management response from
Sascha Konter, General Manager

Dear Marfak, Thank you very much for staying at our hotel and giving us such good grades. At our hotel, we really strive to make people change their overall view of airport hotels. Nowadays, when travels become more and more frequent, many hotel guests prefer to stay overnight at an airport hotel instead of going through the hassle of traveling...

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Sheraton Frankfurt Hotel and Towers Also Known As

  • Sheraton Frankfurt Hotel
  • Sheraton Frankfurt
  • Frankfurt Sheraton
Address: Rhein Main Airport, 60549 Frankfurt, Hesse, Germany