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Sheraton Frankfurt Hotel and Towers


Hotel class 5.0 of 5
Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
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Reviews you can trust

82% Recommend
4.0 of 5 stars 229 reviews
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By trip type
All (229)
[ Date ] [ Rating ]
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5 of 5 stars
djdjdfjdfki   1 contribution
US
Nov 10, 2009 | Trip type: Family New

Although we have stayed there many times before, the family room we were put in exceeded any room we had previously stayed in. Furthermore, the handwritten note from the hotel manager was very much appreciated. The best part of our recent stay was that I inadvertently left my wallet in the room and had the good fortune to have the... more

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5 of 5 stars
toolworker   235 contributions
Tiburon, CA
Nov 10, 2009 | Trip type: Couples New

Staying here on our layover was a no-brainer, since it only cost 4000 Starwood points plus $60 US. (A free room would have been 7000 points.) We found an inexpensive dinner in the cafe in the basement over on the conference center side - entrees around 10-15 euro. Only drawback was the waitress asked if we wanted water, then brought... more

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4 of 5 stars
TerryWrist   12 contributions
Amsterdam
Nov 9, 2009 | Trip type: Friends getaway New

The hotel is connected to the terminal of Frankfurt Airport, which makes it an excellent location for meetings with people from all over the world. Rooms are spacious. Even though we had a view of the Autobahn right next to the hotel, the rooms are insulated very well as we did not hear any passing traffic. Big downside is the... more

Management response from
Sascha Konter, General Manager

Dear TerryWrist, I appreciate very much that you took the time to write down your impressions of your recent stay at our hotel. Convenience is in fact at home at our hotel. We strive to make traveling easy for our hotel guests and offer comfortable rooms with double soundproofing to block out all noises from the busy airport. Please note...

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5 of 5 stars
ozcanuck   127 contributions
Toronto, Canada
Nov 3, 2009 | Trip type: Couples

We had a one-night stay here on an overnight layover in October (indeed, I'm guessing about 95% of the guests staying here are in the same situation). Check in was spectacularly quick as it was on an SPG award and all the paperwork was already complete. Our bags, including a ridiculously heavy turkish rug were shlepped up to the room... more

Management response from
Sascha Konter, General Manager

Dear Ozcanuck, Your stay at our hotel was unexpected but I am happy that it was an enjoyable experience for you. Our hotel is the ideal place for airline layover passengers because of the close proximity to the airport and the comfort of our facilities. However, the biggest part of our guests consists of business travelers who have meetings or...

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4 of 5 stars
Marfak   215 contributions
Modesto, CA
Oct 31, 2009 | Trip type: Business, Solo travel

Airport hotels have a bad reputation. Because of their convenience, they tend to be run down and overpriced. That is not the case with this hotel. It is huge, clean, efficient, and quite nice. It is quite literally a short walk down the hall to the airport. I had a room on the club floor. It was large and comfortable.... more

Management response from
Sascha Konter, General Manager

Dear Marfak, Thank you very much for staying at our hotel and giving us such good grades. At our hotel, we really strive to make people change their overall view of airport hotels. Nowadays, when travels become more and more frequent, many hotel guests prefer to stay overnight at an airport hotel instead of going through the hassle of traveling...

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5 of 5 stars
ppage100   57 contributions
Baton Rouge
Oct 26, 2009 | Trip type: Business, Solo travel

I've stayed there several times. Seems they have renovated. Stayed overnite before my AM flight home. Convenient to get to (Terminal 1). Great room that was big, clean, and comfortable. Had a small arrival gift of chocolate, apparently for being a return visitor. Those little things make tired business travelers very loyal...to feel well taken care of. Bathroom was big.... more

Management response from
Sascha Konter, General Manager

Dear “ppage100“, I just read your report on your recent stay at our hotel and would like to thank you for your efforts. It makes me happy to see that you enjoyed your stay. Our offer of services is meant to make travels easier and more relaxed – for business travelers as well as tourists. We pay great attention to...

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5 of 5 stars
KG   8 contributions
Oregon
Oct 25, 2009 | Trip type: Family

I stay at the airport Sheraton at least once a year traveling alone.. This Sept my family was traveling back to the US from Venice so spent the night at the hotel. We took a cab into the city- had a great German dinner- easy trip back and so great to just walk across the skybridge with only our hand... more

Management response from
Sascha Konter, General Manager

Dear KG from Oregon, Your feedback is highly appreciated and I am happy to see that you enjoyed your stay. Even better – in a few weeks you will stay at our hotel again. We look forward to welcoming you and will do our best to make you feel at home. I hope you will share your feedback with us...

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5 of 5 stars
LeoInDallas   1 contribution
Dallas, Texas
Oct 23, 2009 | Trip type: Couples

My husband and I always use this hotel when we are coming from other areas of Germany and flying back to the States. The day before our flight we take the train into the Frankfurt Airport Station and are steps away from the Sheraton's front desk. We check-in, have a nice meal that evening and the next morning are well... more

Management response from
Sascha Konter, General Manager

Dear Guests from Dallas, Thank you very, very much for your wonderful comments on your recent stay at our hotel. Your feedback reads like advertising for a hotel brochure – just fabulous! Honestly, your kind words really made my day. We will do our very best to keep up our good service and hope you will stay with us again...

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3 of 5 stars
kissthesunsetpig   7 contributions
Paris
Oct 22, 2009 | Trip type: Business

No more than a minute's walk from the main terminal building, this large, efficient, and somewhat sterile hotel ticks a lot of boxes for the business traveller looking. There were masses of staff at reception even at busy times, meals were well organised, the efficiency of the staff gave the impression that a very tight ship is being run indeed.... more

Management response from
Sascha Konter, General Manager

Dear Hotel Guest „kissthesunsetpig“, You gained some good and some less positive experiences during your stay at our hotel and I am much obliged that you shared your thoughts with me by posting a commentary on TripAdvisor. We rely to a great extent on the feedback of our customers when it comes to measuring our performance quality and competence. First...

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5 of 5 stars
Danishbusiness   1 contribution
Denmark
Oct 22, 2009 | Trip type: Business, Solo travel

I stayede there for 2 days, and besides that the hotel, rooms ect was very very nice it was so good to meet a staff that where so kind. No matter in what hour or who you met of the staff, from the cleaning staff over the consierge to the man on the parking lot, they all said hallo, where... more

Management response from
Sascha Konter, General Manager

Dear Hotel Guest „Danishbusiness“, Thank you very much for your gracious feedback and commendation of our hotel staff. I am very happy that you enjoyed your stay. Our hotel crew is indeed a highly committed team. They really love working in the hotel industry and giving travelers a good time. It is my personal opinion that you simply cannot simulate...

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Sheraton Frankfurt Hotel and Towers Also Known As

  • Sheraton Frankfurt Hotel
  • Sheraton Frankfurt
  • Frankfurt Sheraton
Address: Rhein Main Airport, 60549 Frankfurt, Hesse, Germany