Sheraton Frankfurt Airport Hotel & Conference Center (Germany) - Hotel Reviews

Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany

Region: Germany > Hesse > Frankfurt

Amenities:

Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access

Hotel Style:

#17 Family Hotels in Frankfurt

#23 Luxury Hotels in Frankfurt

#27 Business Hotels in Frankfurt

Price Range: $$

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: Modern, upscale hotel at the plum location of Frankfurt airport This first-class hotel holds 1008 rooms, exclusive accommodations on the Club and Towers floors, two restaurants, one cafe, two bars, a modern fitness center, and 56 conference rooms. The hotel is directly connected to Frankfurt airport, the main-line and local railroad stations. The freeways A3/A5 are just in front of the door. And downtown Frankfurt is only a 15-minute car drive or train ride away. ... more less

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Also Known As:: Sheraton Frankfurt Airport Hotel And Conference Center; Sheraton Frankfurt Airport Hotel Frankfurt; Sheraton Frankfurt Airport Hotel; Sheraton Frankfurt Hotel; Sheraton Frankfurt; Frankfurt Sheraton

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1,159 reviews from our community

See which rooms travelers prefer - 118 traveler tips

A_SEI

Amman, Jordan

Senior Reviewer

8 reviews

6 hotel reviews

Reviews in 5 cities

20 helpful votes

“Great location, but difficult to call services”

Reviewed June 18, 2013 NEW

Staying here now. Great location, Stayed here a few times before. Always very easy to access from the airport, and convenient to go to the town whenever needed. One problem tonight. It took me 4 calls with >5 min to contact the "One Call for All #9." A bit urgent request, and was quite unpleasant. The operator who took the... More

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Dear A_SEI, Thank you very much for your feedback about your stay. I am sorry that one associate seems not to have been on his or her best behavior. Please accept my apologies for that. I will immediately follow up. Overall, I am glad that you liked your stay and hope you will return to us soon. Best regards, Sascha... More

Rexah

Herriman, Utah

Senior Contributor

28 reviews

26 hotel reviews

Reviews in 24 cities

5 helpful votes

“Feels old and seedy”

The lobby looks very nice and modern. The checkin desk was overly fast and not paying attention to detail. I stayed here to experience the new "Crossover Benefits" between my Delta Diamond Status and their Starwook Preferred Guest program. I reading over the program it apears that Starwood Gold and Platinum members get free bags, priority check-in etc. My status... More

Dear Rexah, Thank you very much for your feedback on your recent stay at our hotel. SPG and the Delta SkyMiles program have teamed up to maximize the rewards with both programs. SkyMiles Diamond and Platinum Medallion member receive the following additional SPG benefits — 4 p.m. late checkout, access to the SPG elite check-in line, complimentary in-room Internet access... More

Rich R

Atlanta, Georgia

Contributor

13 reviews

13 hotel reviews

Reviews in 13 cities

6 helpful votes

“Perfect location for convenience and comfort”

Reviewed June 17, 2013 NEW

I have stayed at the Sheraton Frankfurt Airport Hotel a few times and it is the most convenient location for air and train travel in Frankfurt. Located in the main airport, it is just across the street (within the actual airport complex) from Terminal 1 and the airport shuttle bus for Terminal 2 stops downstairs the building. The Frankfurt train... More

Dear Rich R, Many, many thanks for a) staying at our hotel, b) promising to come back, and c) giving us such a good score. It really is an honor for us to receive such praise. We look forward with pleasure to serving you again. In the meantime, all the best, Sascha Konter General Manager Sheraton Frankfurt Airport Hotel &... More

FennyG77

Jakarta, Indonesia

Top Contributor

59 reviews

52 hotel reviews

Reviews in 46 cities

28 helpful votes

“Very convenient stopover hotel”

It is so convenient to reach, near the terminal and supermarket and restaurant. Room is clean and comfortable. I would stay here again for any stopover in Frankfurt. There is one nice reflexy place outside the hotel that you can go if you are really tired.

Dear FennyG77, What a wonderful surprise to find your positive feedback here on TripAdvisor. Thank you very much for writing about your stay. I am happy that you had a nice stay and even enjoyed some relaxing and revitalizing experiences at the Sky Lounge - Massage & Wellness Day Spa, located adjacent to the lobby. The Frankfurt airport is really... More

PszczolkaM

London, United Kingdom

19 reviews

4 hotel reviews

Reviews in 11 cities

10 helpful votes

“Better than expected but some things amiss”

Reviewed June 15, 2013 NEW

I stayed here recently for 2 full days (1 night) for a conference. There's no denying it's incredibly convenient to the airport as there's a covered walkway and it's literally across the street. First impressions were good - the hotel was clean and the staff nice enough at the front desk. I arrived at 9:15am and my room wasn't ready... More

Dear PszczolkaM, First of all, thank you for booking our hotel and letting us know about your experiences. I am sorry for the inconveniences caused you. Our housekeeping staff normally does a very good job but it seems that the lavatory slipped someone`s attention. We will certainly take immediate measures so that an occurrence like that will not be repeated.... More

sarahmary572

Stafford, United Kingdom

15 reviews

5 hotel reviews

Reviews in 9 cities

“Never seen a queue like it , but great comfort”

Had booked a business stop over here as flying in late - my flight was delayed so I arrived late and when I found the hotel the check in queue was over >150 people & 200 metres long due to a cancelled flight. If I had not made friends with a helpful young German lady who persuaded staff to let... More

Dear sarahmary572, Thank you very much for your feedback. As you already mentioned you arrived during a very busy time – due to a cancelled flight hundreds of stranded passengers came to our hotel at the same time. I can understand that you were annoyed to have to wait upon check-in. We actually have two lines for individual guests and... More

Countryman36

Remington, Indiana

68 reviews

29 hotel reviews

Reviews in 32 cities

19 helpful votes

“Back home again, coming and going. First and Last nites in Germany”

Reviewed June 12, 2013

For many years we have been using this hotel as our first oasis after a long flight over the Atlantic and often as the last nite before we fly home. This trip we had three 17 year old grand daughters along. We are missionaries to Romania, and have learned as we grow old that we need to schedule some rest... More

See 3 more reviews by Countryman36 for Frankfurt

Countryman36 has 3 more reviews of Sheraton Frankfurt Airport Hotel & Conference Center

“OUR MOST FAVORITE EUROPEAN HOTEL”

Reviewed May 21, 2011
“Treated like royalty-as always!”

Reviewed April 19, 2012
“A REFRESHING RESTFUL INTERLUDE IN A LONG TRIP *****”

Reviewed September 28, 2012

Dear Countryman36, Thank you so much for this wonderful feedback. We are totally flattered by your praiseworthy summary of your stay at our hotel. My team does an amazing job every day and I appreciate very much that you commended them so nicely in your feedback. Ahmed, Ali, Enver, Lou and all others will be happy to receive your feedback!... More

OdinTheConfused

Dublin, Ireland

20 reviews

19 hotel reviews

Reviews in 14 cities

17 helpful votes

“Great Day Room”

I needed a day room (which they define as for usage between 0800 and 1800) and because one can walk over to the hotel directly I have chosen the Sheraton (the Hilton was unfortunately booked). Having not stayed in Starwood properties for a long time and having not status I was not sure what to expect, but check-in was fast... More

Dear OdinTheConfused, Thank you very much for your detailed feedback. We appreciate your friendly description of our hotel facilities. Yet, I am sorry that the quality of the TV was not to your satisfaction. We indeed faced problems with our TV provider but everything is fixed now. Please accept my apologies for the inconveniences caused. As an aircraft fan I... More

Tomas79_Prague

Prague, Czech Republic

14 reviews

11 hotel reviews

2 helpful votes

“Good for business”

Very close to the terminal, although it is a huge hotel, pretty quiet and aircraft-noise proof. Room/bathroom an average, but clean. Not far from the Squaire and the Paulaner restaurant or the Franfurt Airport Center. Eventhough I stayed at the 9th floor the lifts were pretty clever working, so no delay when rushing for the meeting (I hate the slow,... More

Dear Tomas79_Prague, Thank you for choosing Sheraton for your stay in Frankfurt. We hope very much that you will drop in again at your next stopover in Frankfurt. My recommendation for you regarding dining options: Try our German restaurant “Taverne”. From Monday to Friday you can enjoy regional cuisine in a relaxing atmosphere. My team is looking forward to seeing... More

bristolroad

Ormond Beach, Florida

30 reviews

9 hotel reviews

12 helpful votes

“Only if you are to lazy to go elsewhere.”

Reviewed June 9, 2013

Not the first time unfortunately thought it could only get better since the last time we stayed definitely wrong. Expensive, dirty (In Germany!!!), in different service, stay here if you are to lazy to go elsewhere and there are a lot better places.The only thing worst that a night at this hotel would be 2 nights. Sheraton/ Starwood shame on... More

Dear bristolroad, Thank you for posting a review about your stay at our hotel. Unfortunately you did not provide detailed information. If you like, please contact me at Sascha.Konter(at)sheraton.com to let me know more about your experiences. It strikes me weird that my staff should have been unprofessional and the rooms dirty. I am interested to get more details. Best... More

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Sheraton Frankfurt Airport Hotel & Conference Center

Sheraton Frankfurt Airport Hotel & Conference Center

1,159 reviews from our community

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