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Sheraton Frankfurt Airport Hotel & Conference Center

#38 of 268 Hotels in Frankfurt
Certificate of Excellence
Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
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Sheraton Frankfurt Airport Hotel & Conference Center
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Sheraton Frankfurt Airport Hotel & Conference Center
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2,202 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
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  • German first
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Newport Beach
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is actually attached to the airport and train station which was extremely convenient. It is great for layovers and the staff is amazing. Polite, all speak English and very hospitable which I did not expect in a German town. The food was great, breakfast on the club level was very good too. Cannot criticize anything as they catered... More 

Was this review helpful? Yes
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Critique29, Thank you very much for your kind words. We hold regular training programs for the whole hotel staff throughout the year. Therefore it is great to read your compliments about our staff. Being “probably one of the best run Sheraton Hotel you have stayed at” makes us really proud! We would be very pleased to welcome you soon... More 

Lisbon, Portugal
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I spend 24 days in the Sheraton Hotel for business reasons. The service is above the expectations especially when you go to restaurant for breakfast. You are always welcome and received by the RESPONSABLE of the Restaurant ( Rose ) witch is assisted by the finest employers and colleagues Gamo and Don that always recieve you with the most beautiful... More 

Was this review helpful? Yes 1
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Kiduxo L, Thank you for your feedback and for taking the time to provide us with your thoughts on how you experienced your stay at our hotel. Many thanks also for complimenting our team for their courteous service. A hotel can only be as good as its staff and I am happy to read that my team, especially Mrs.... More 

Toronto, Ontario, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very convenient hotel with excellent SPG platinum recognition and a good club lounge. There is an indoor walkway from the hotel lobby to the terminal which makes getting to check-in very convenient. The rooms are clean and comfortable, and very generic design. No surprises here. The cigar bar in the lobby is an excellent bonus and a great place for... More 

Was this review helpful? Yes
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear T-5922, Thank you very much for your positive feedback about your stay at our hotel. We are pleased to read that you enjoyed our convenient location with direct access to Frankfurt's International Airport. Indeed, our cigar bar “Davidoff Lounge” is the perfect place to have a little chat with business partners or just to enjoy some quality time. We... More 

Houston, Texas
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

we have had need to stay here a few times(7) just passing through. We have had to go to Russia a few times and this is our 1st choice for a stop over. Staff invariably are professional and friendly. excellent English. Rooms are clean comfortable and the property is very well located to restaurants and shopping. walking distance all.

Was this review helpful? Yes
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear James S, Thank you so much for your feedback and your loyalty. We really appreciate that! To give our guests a feeling of home is what we are after. So it is a pleasure to read that you had a great time here and we will do our best to make your next stay as pleasant as the recent... More 

State of Sao Paulo
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed at the Sheraton Hotel from June 6th to June 7th. The hotel is very comfortable, the location is convenient and above all the staff is very nice and friendly, aside from being competent. Head waiter Don, at the Restaurant Flavors was incredibly, brisk, efficient and professional, organizing the whole service, giving precise instructions to servers and seeing to... More 

Was this review helpful? Yes 2
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear SILVIA A, Thank you very much for choosing our hotel and for your feedback. We are glad to read that you enjoyed your stay with us. We believe that personal service really makes a difference - particularly for a big hotel - and try to make all guests feel at home. I will gladly forward your compliments to our... More 

Kuala Lumpur
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I am currently staying in the hotel and overall the hotel is decent. Rooms are functional but lack any atmosphere (I even don't have a single painting/reproduction in my room). Another disappointment is that the t.v. is not working (computer rebooted). Checking in was o.k. (dedicated SPG Gold/Platinum desks) but flawed as I entered a room where lights were still... More 

Was this review helpful? Yes
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear BobKL, Thank you very much for staying at the Sheraton Frankfurt Airport Hotel and for taking the time to post a review about your experiences. Please accept my apologies for the TV which is not working in your room. I assure you that corrective measures will be taken to prevent similar occurrences in the future. Please also accept our... More 

DongGuan, China
Level Contributor
65 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 1 week ago

The good news is that after making my way from the rental counter to the hotel, taking the long walk to the elevator and trudging down the long hall with my bags, I didn't need to go to the fitness center as I'd already had my exercise for the day (I may be whiny, but it's a Sheraton and there... More 

Was this review helpful? Yes
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear dkkckk, Thank you very much for taking the time of sharing your opinion about your stay at our hotel. We are very much service oriented and we hold regular training programs for the whole hotel staff throughout the year. Therefore, it is very disappointing to read your comments. Please be assured that I will forward your feedback to the... More 

Brussels, Belgium
2 reviews
5 of 5 stars Reviewed 1 week ago

Especially my experience at the STARBUCK bar have been very nice. Employees are dedicated to clients satisfaction ( Mr Nhila and his team). About the hotel, rooms are very comfortable and customer service is very good. Many bars, restaurants in the vincinity.

Was this review helpful? Yes
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear FVDM2015, Thank you so much for your feedback and thank you very much for complimenting our associates – especially Mr. Ben N’hila and his team. They are delighted to hear your positive feedback. We always try our best to make everyone comfortable and I am glad to see that you enjoyed your stay with us. The next time you... More 

Scottburgh, South Africa
Level Contributor
91 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 1 week ago

I flew in from Canada and met my wife who had flown in from South Africa. Our onward flights were only the next morning, but having been to Frankfurt many times I was aware of the fact that there is a good and fast train service to just about anywhere in Frankfurt. This meant that rather lugging baggage all the... More 

Was this review helpful? Yes
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Tony K, Thanks a lot for your review and for staying with us. We really appreciate that. We are pleased to read that you enjoyed our convenient location with direct access to Frankfurt's International Airport and the train station. And you are right: There is a pretty good and fast train service in Germany. It only takes about 15... More 

jakarta
Level Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

After 2 weeks with famoly in France and a long flight to Jakarta I decided to stay atan old favorite, the Sheraton at the airport in Frankfurt. From being recognized at check in to the porter taking myself and a HK family to catch the train to downtown, fantasyic. The room spotless and silent. The executive lounge a true treat,... More 

Was this review helpful? Yes 1
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear mintyJakarta, Wow! Thank you very much for your amazing review and thank you for staying with us. We are very happy about the good score you gave us. This is a motivational boost for us this morning. We aim at offering a consistently high service standard across all departments to every single guest. Thank you for valuing that. We... More 

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