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Sheraton Frankfurt Airport Hotel & Conference Center

#37 of 268 Hotels in Frankfurt
Certificate of Excellence
Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
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1 room 1 guest
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Sheraton Frankfurt Airport Hotel & Conference Center
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2,258 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York, NY
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

Decent clean room adjacent to Frankfurt Airport. Standard hotel features with a very helpful staff. Property is looking a bit warn....could use a refresh, but served the need for a quick overbite stay near the airport

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Santiago, Chile
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

The location is excellent; better than most airport hotels, since you literally cross the street from the main terminal and you're in the hotel (no waiting for the shuttle which can often be a pain). Soundproofing works well: no noise, although you can see planes flying in --around the clock-- on both sides of the hotel. But you don't hear... More 

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Fayetteville, Arkansas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed here one night recently on the mend from being ill. The hotel did the job, but it is definitely showing its age. The room was on the dark side and seemed dated. The sheets, mattress and furniture seemed on the old side as well as the TV. The bathroom was also dated with some grouting... More 

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London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We arrived late and needed a hotel to stay for the evening before we left the next morning to other parts of Germany and it fit the bill. Very conveniently located to the airport so we were able to arrive and check in quickly and next morning pick up our rental car with no fuss. I am an SPG member... More 

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Abu Dhabi, United Arab Emirates
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great hotel for an overnight airport stay, lots of facilities, good sized rooms and really soundproof ( unlike most airport hotels). Good breakfast, great service. The only down side, no free internet in rooms €9 -€19 for 24 hrs. Free service is available in the lobby, but not convenient if you need to work

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Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Tiger_lily2409, Thank you very much for your feedback regarding your stay at our hotel. We are happy about the good score you gave us. This is a motivational boost for us this morning. We aim at offering a consistently high service standard across all departments – thank you for valuing that. We hope to see you soon again! Best... More 

Long Beach, California
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

I was staying here while waiting for my plane from Frankfurt to Washington DC. Pluses for the hotel: It was convenient, it was close to the airport, it had a great gym and I really did not have to go outside the hotel. Since I was in transit, I really was not going anywhere other than the hotel. The room... More 

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Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear John K, Thank you very much for choosing our hotel and for sharing your review with us. We really appreciate your positive feedback. It is indeed a lovely place to relax or to have a little workout in our gym. Thank you also for recommending us as a great “transit hotel” and you are right: If you want to... More 

Chennai
Level Contributor
71 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The airport location is the primary reason why international travellers choose this! But for this, the unreasonably high tariff, the poor service and delay at the check-in, inadequate concierge services, etc are rather unfair. They even charge Euro 6.50 for a 300ml bottle of Still water if taken from the Fridge in the room! And pl. note that the tariff... More 

Was this review helpful? Yes 2
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Sundararajan51, Thank you very much for sharing your feedback with us. We are sorry to learn, that we were not able to meet your expectations during your last stay. Please accept my apologies and be assured that I will make an investigation and speak to the respective departments. As usual for the tourism and hotel industry, our prices depend... More 

Sydney, New South Wales, Australia
2 reviews
1 of 5 stars Reviewed 1 week ago

Avoid this so-called 5 star hotel (Sheraton, Frankfurt Airport) bec it took 45 mins to get a porter for my luggage. This is after 5-6 repeat calls to the reception/ guest relations, and finally to the Reception Manager Mrs Goman. Almost missed my flight. At check in, there was mix up about breakfast, which was included but which they said... More 

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Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Daniel G, Thank you for your constructive feedback and of course for having taken the time to share your experience with us. We appreciate it a lot, as it is the perfect chance to really listen to our guests needs. First of all, we sincerely apologize for the inconveniences we caused you during your stay. Please accept my apologies... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I am currently staying at this hotel. Totally unacceptable for a five star hotel. The toilet is malfunction as you need to press the button real hard using the shower gel bottle provided by the hotel and this technique was taught to us by the technician after we complaint about the toilet! The pillow is too soft and flat. No... More 

Was this review helpful? Yes 1
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Dahlia H, Thank you very much for staying at our hotel and sharing your feedback with us on TripAdvisor. Your stay was unfortunately not as relaxing as expected, and I regret we did not make you more comfortable. Please let us know your room number so that we can check the toilet flush. And please be assured that we... More 

United States
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Other than the odor in the hallways (9th floor), my husband and I were grateful for a pleasant stay in this airport hotel. It made our trip back to the states very convenient. We did call about our AC not working properly (100 degrees in Frankfurt) and were told someone would be at our room shortly. We were astonished to... More 

Was this review helpful? Yes
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Smhd2020, Thank you very much for staying at our hotel. I appreciate that you took the time to write a review about your stay. We try our best to make you feel at home whenever you stay with us again. So we are very happy to hear that you would stay with us again. We hope to see you... More 

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