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Sheraton Frankfurt Airport Hotel & Conference Center

5.0 of 5 Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
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Sheraton Frankfurt Airport Hotel & Conference Center
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Sheraton Frankfurt Airport Hotel & Conference Center
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1,845 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hamburg, Germany
1 review
5 of 5 stars Reviewed yesterday NEW

Went to the hotel for a quick coffee at their lobby bar and received tremendous service by everybody involved. Especially Mr. Maid was wonderful. Will definitely stop there again for a coffee when at Frankfurt Airport.

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Due to the prices which my company paid it was a nice stay with nice rooms and the finest food. I liked the fact that the cooks were making my food as i could see it and order from them. It took a while to get the warm water though, but i has in no rush so i could wait.... More 

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Boston MA
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Traveled to Germany early for the annual Toy Show and needed to get out of East Coast fast before blizzard. Stayed at the Sheraton at the Frankfurt airport before continuing onto Nuremberg the next day. The hotel is super easy to get to via connecting bridges from the airport. Flight from East Coast arrived at 5:30AM so it was great... More 

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Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear cocoajean, Thank you for staying at our hotel and pointing out some of our best features. There is indeed very good soundproofing at our hotel to block out noise from the airport. Once you are inside the hotel, you do not feel at all like being at one of the world`s busiest airports. We already look forward to your... More 

Contributor
20 reviews 20 reviews
20 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Located 50m from the terminal 1 it's a very quick access, service is good and you have all shops you need in the terminal. (Airport close at 11 pm so also the stores) The hotel is good but feel kind of old, nothing bad but should need an upgrade the coming years. To access hotel use walk-bridge over the road... More 

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Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear basicjava, Thank you for your feedback and for taking the time to provide us with your thoughts on how you experienced your stay here at our hotel. It is very regrettable to hear that you were not entirely satisfied with your stay. We regularly carry out renovations and additional modernizations are already planned. Thank you also for mentioning the... More 

Doha, Qatar
Top Contributor
405 reviews 405 reviews
104 hotel reviews
154 helpful votes 154 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Frankfurt airport is a great airport in rems of facilities.. and the Sheraton property makes that come true for any long haul or red-eyed traveller. Everything you would expect from this brand, clean comfortable rooms and very helpful staff. the location could not be better.. minutes from the check in counter.. minutes from the train.. and minutes away from shops,... More 

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Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear B787skipper, Thank you very much for summarizing your experiences for us and also for your high rating. It is my pleasure to read that you enjoyed your stay with us and could benefit from our convenient airport location. It would be our pleasure to once more accommodate you at the Sheraton Frankfurt Airport Hotel. Best regards, Ralf Stresing General... More 

Opio, France
Top Contributor
79 reviews 79 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I used to fly monthly to Dallas from Nice and always took Lufthansa, staying overnight at the Sheraton as I could walk from the gate to the hotel. I also liked very much the excellent service, the bar and restaurants. A few year's back they upgraded the place and the restaurant is now more spacious, modern in style and serves... More 

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Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Frank O, Reviews like yours are very rewarding for our team and we would like to thank you for being our guest and for spending the time to post your comments here on TripAdvisor. We are delighted to learn how much you enjoyed our hotel and especially our restaurants and bars. I am sure you had a great time... More 

Senior Contributor
29 reviews 29 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here for one night before flying home to Sydney. We struggled and struggled to locate the entrance to the hotel in the rented car as it is badly sign posted and the hotel's actual address in the navigator was not helpful in locating the hotel. We eventually telephoned the hotel and they told us the best way to... More 

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Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Kerrieblue, Thank you very much for staying at our hotel and for sharing your feedback with us. I have shared your comments with Matteo and he was very happy to hear about his great service. However, I am a bit surprised to read about your experiences at our Sheraton Club Lounge. If your time allows, please contact me at... More 

2 reviews
2 of 5 stars Reviewed 6 days ago NEW

Rooms r very old, bed, duvet, pillow all were so old n worn out, bathroom bath tub tiles were brokes curtain was dirty, towels were old n worn out. No internet in room. Not many english channels on tv. No closeup mirror. No socket close to the bed for chargin phon or laptop. Only good thing is the Staff very... More 

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Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Nazia S, Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We were concerned to read about the defects in your room. It seems that your room was not up to standards and I apologize for any inconveniences caused.... More 

2 reviews
5 of 5 stars Reviewed 6 days ago NEW

The glass house (Starbucks) really knows how to give great customer service. The staff, especially Ben Nhila, always went above and beyond to make sure my day started off perfect. No effort on my part. Ben remembered what I liked to drink and started preparing it the second he saw me. I highly recommend this place.

Was this review helpful? Yes
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Zbaldone, Wow - thank you so very much for your fantastic feedback. It means a lot to our staff to read about the enjoyment of your stay with us. Especially our Glass House team was delighted to receive your compliments – thank you! We hope to welcome you soon again – your preferred coffee is already waiting for you.... More 

Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 1 week ago NEW

Had a connecting flight in Frankfurt, but airport was closed due to weather. Lots of passengers were installed at the hotel. Except for an outrageous long queue to check in, I was impressed with how the hotel coped with the masses of guests who suddenly ascended upon them.

Was this review helpful? Yes
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Helge A, Thank you very much for your review here on TripAdvisor. I still remember the day when the airport was closed: so many stranded passengers and so little that we could do for the people who wanted to go home. We tried our best to make everyone comfortable and I am glad to see that you were impressed... More 

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Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton
Hotel Style:
#15 Family Hotel in Frankfurt
#28 Luxury Hotel in Frankfurt
#31 Business Hotel in Frankfurt

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