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Sheraton Frankfurt Airport Hotel & Conference Center

#36 of 266 Hotels in Frankfurt
Certificate of Excellence
Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
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Sheraton Frankfurt Airport Hotel & Conference Center
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Sheraton Frankfurt Airport Hotel & Conference Center
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2,082 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Yorkshire
Contributor
18 reviews 18 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I don't normally write about individuals but I felt I had to take the time to write about the amazing staff in the Costa cafe in the Sheraton Hotel, Frankfurt Airport namely Shantel Smith. What an absolutely amazing person she is. We arrived at the hotel for the Sight City event a week ago and as exhibitors attending meetings, we... More 

Was this review helpful? Yes 1
Worcester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

As per usual this year we stayed at the hotel for the Sight City exhibition. Lots of customer meetings in the excellent lobby café and as always great service from Ben who gave us a warm welcome and very attentive service for the week.

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San Francisco, CA
Top Contributor
66 reviews 66 reviews
26 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed at the club level of the Sheraton Frankfurt airport hotel. The room was comfortable and the club was exceptional. There is a business center in the club, with access to wi-Fi and a printer. The food and beverage selections were excellent. For all its guests, the hotel provides early morning coffee and croissants in the lobby, a particularly... More 

Was this review helpful? Yes 1
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear probate1, Thanks very much for your terrific review. I am pleased to see that you enjoyed the comforts of our Club floor. The free Early Bird breakfast in the lobby is not a grand affair but we think it is a nice service for guests with a departure in the wee hours of the morning. We look forward to... More 

Exeter, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This hotel is overly business like. Even though I was staying for business, I found it to be unwelcoming and impersonal. It is a long walk from the hotel entrance to the check-In desk, and not clearly signed. However there is a check-in desk directly at the entrance, which is only for flight crew...not very welcoming for the rest of... More 

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Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear ACBloo, Regrettably, you were not very happy with your stay at our hotel. Thank you, anyway, for letting us know your impressions. Please note that the entrance at the crew reception is not the main entrance to the hotel. The main entrance leads directly to the check-in desks. I regret that we gave you the feeling of being impersonal... More 

Sunnyvale, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I have never been to a worse Sheraton hotel. The carpets were worn out and the rooms were not very clean. The flush design is totally useless. I had to use a bottle opener's thin side to press the buttons in. And the rooms are not cheap by any standard. Staff is excellent though and very helpful. Not recommended for... More 

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Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear NeelChaks, Thank you very much for giving us your feedback. I regret that we disappointed you and am sorry for the difficulties with the flush in the bathroom and the lack of cleanliness in your room. We will certainly fix the damages instantly. We hope that you will stay with us again and will do our very best not... More 

New York City, New York
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is very convenient to theFrankfurt airport. The staff was welcoming and attentive. The area of the hotel my room was in was older but clean. The work out room was complete with weights, elliptical, treadmill and water with fruit, fruit, and towels.

Was this review helpful? Yes
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear nymom1234, Thank you very much for your nice and positive review. I am glad that you had a pleasant stay and approved of our services. Great to see that you had also time for the gym. Many thanks for commending the staff for being lovely. That’s exactly how it should be. It would be wonderful if you would stay... More 

Dallas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

The rooms are clean and well climate controlled. The proximity to the airport is also a major plus. But best of all is the consistently friendly and helpful staff. To a person they all seek to help you. It takes the whole hotel experience up a click. I highly recommend the restaurant named Flavors. The buffet is really good. They... More 

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Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Hi Chuck H, Thank you so much for your upbeat feedback. It cheered us up immensely on this rainy day. Antonio is the restaurant manager at Flavors. He really has a knack of greeting every guest as a long-lost friend. We hope you will soon stay with us again! Best regards, Ralf Stresing General Manager More 

2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

Food and service provided by Marcin Placzek was excellent. Pleasant and helpful service. Exceeded my expectations for hotel located alongside an airport that specialises is conferences. Thank you for looking after us.

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Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Bruce M, Your comments are highly appreciated. Thank you very much for your positive feedback and the nice words about Mr. Placzek. We are happy that we could show you that our hotel is far more than just an airport business hotel. See you soon! Best regards, Ralf Stresing General Manager More 

Top Contributor
58 reviews 58 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My flight was delayed, so I had to stay in Frankfurt for a few days. I've chosen this hotel, because I like the brand, location was close to the airport and the city. The staff was nice enough to explain me how to get to the city, provided all the details. The room was a decent size, clean with a... More 

Was this review helpful? Yes
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Hello Daria D, Many thanks for giving us a feedback about your hotel stay last summer. How great to see that you enjoyed our hotel. I hope you will travel via Frankfurt again soon and give us the pleasure to welcome you then again. Best regards, Ralf Stresing General Manager More 

Shelton, Connecticut
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed one night, May 13. Flew in from Nürnberg, next day to JFK. Very convenient location at terminal, plenty of very nice shops nearby. Check in was easy & quick. The room is decorated nicely, 2 twin beds, a desk with rolling chair, a very comfortable larger chair, tv, mini bar, coffee maker. Plenty of room to store 2 large... More 

Was this review helpful? Yes
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Hello dear J D, I hope you had a pleasant trip home after your stay at our hotel. Thank you very much for that awesome review. We are totally happy about your feedback! It gives us such a boost to see that our guests enjoy staying with us. We would love to see you soon again. Best regards, Ralf Stresing... More 

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