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Sheraton Frankfurt Airport Hotel & Conference Center

Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
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Sheraton Frankfurt Airport Hotel & Conference Center
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Sheraton Frankfurt Airport Hotel & Conference Center
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1,911 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Waldbrunn, Germany
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed today NEW

Dear travellers, I would like to inform about an unexpected and very satisfying "welcome". I arrived after two flights (14 hours) at Frankfurt airport at 06 a.m. with my 80 years old mother, and we had to wait for the next train connection. So I went to the cited location, but too early in the morning as the staff was... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed yesterday NEW

My company hosted another international meeting at this hotel. It's the most convenient location and I have been very pleased with the excellent service I have received. I had a strudel in the restaurant prior to the meeting. What a treat! Could not have been a better way to start my day. Lena Zeitler was exceptionally responsive when I encountered... More 

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Wiesbaden, Germany
2 reviews
5 of 5 stars Reviewed yesterday NEW

If you are on a business trip, waiting for a connection flight or just dropping by for a meeting the Sheraton Hotel Frankfurt Airport is an excellent choice. The service -especially in the Lobby Café- is really outstanding. Just yesterday I had to organize a spontaneous business meeting and I was really suprised by the very attentive, cordial and fast... More 

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Rugby, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Happy 40th Birthday Sheraton!!.. The party and food you laid on in the bar, restaurant and lounge were excellent. Looking forward to many more stays within your group hotels globally!! My thanks as always to your attentive and friendly staff. BTW - thanks for my birthday cake and sweets!! Sunny

Was this review helpful? Yes
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear SunnyP193, Thank you very much for your birthday wishes. Our hotel opened in 1975 with great pride and momentum and the vision to offer professional hospitality at the highest stage with personal service. That vision became the foundation of our success and is still our ambition today. Great to hear you enjoyed our birthday surprise in our hotel lobby.... More 

Singapore
Top Contributor
278 reviews 278 reviews
88 hotel reviews
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

You can immediately see this hotel is part of one of the best chains: highly professional and friendly staff, attention to details (incl. opportunity for free selected wine degustation while checking in in the lobby), great infrastructure (super quiet rooms - in one of the busiest airports in Europe! Also not the usual rectangular "just functional" type: polygon and with... More 

Was this review helpful? Yes
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear SunriseSki, I hope you had a safe trip back home after your stay here in Frankfurt. Thank you very much for taking the time to post a review here on TripAdvisor. The feedback from our guests is very important to us and we value the time that you have taken out of your schedule to send us your comments.... More 

Frankfurt, Germany
1 review
5 of 5 stars Reviewed 4 days ago NEW

I landed for a conference in Frankfurt during a small blizzard and it was a nice surprise that my hotel was a short walk in an enclosed walkway. The staff is nice- especially Ben Nhila at the Starbucks who went out of his way to make me feel welcome! Excellent service.

Was this review helpful? Yes
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear lllnyc, Thank you very much for your feedback. I was very delighted to read that you had a pleasant stay and could benefit from our convenient airport location and professional service. A hotel can only be as good as its team and I am happy to read that Mr. Ben Nhila took good care of you. I will gladly... More 

Moscow, Russia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Mr.Maid from glass house real professional approach to his job..smile ... helpful..i wish for Sheraton to have more professionals like him!!! for sure i will come back in such nice and frendly staff from Russia with love Victor Borovskiy

Was this review helpful? Yes
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear victor b, Thank you very much for this outstanding feedback. The Little Things Matter - like being welcomed by team members who greet the morning with exactly what you wanted but didn't need to ask: a delicious morning coffee or tea at our GlassHouse lobby café and a warm hello. Thank you very much for your encouraging comments about... More 

Mumbai, India
Top Contributor
65 reviews 65 reviews
50 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was my second stay at the Sheraton and I was extremely happy. The rooms are very neat and clean and to certain extent spacious for European standards in big cities. Check in was smooth as well as the room service is very good. As it is located in the Airport the proximity to the train station for subway as... More 

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Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear KMShah, Thank you very much for your positive feedback about your stay at our hotel. We are pleased to read that you enjoyed your stay and our convenient location with direct access to Frankfurt's International Airport. It is indeed only a short walk to the airport terminal and train station. You can reach Frankfurt city center and the international... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

While there for a 60 minutes break before catching a train I experienced a very friendly and smiley service at the hotel's lobby café. Miss Zeitler enquired for my needs in a very professional yet friendly manner. Great service and fast.

Was this review helpful? Yes
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear acor61, Many thanks for providing us with your comments about your short stop at our Glass House lobby café. Your encouraging comments are certainly appreciated and will be forwarded to Ms. Zeitler. Great customer service begins with a smile and I am proud to read you experienced a professional, friendly and smiley attitude. We are happy that your stay... More 

Uriage
1 review
4 of 5 stars Reviewed 5 days ago NEW

I woke up very early and had to meet colleagues at Frankfurt airport. I was happy to find the Sheraton lounge. Very friendly and professional staff. The food and beverages are very good. Nice stop while waiting at airport. I would highly recommend.

Was this review helpful? Yes
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Gabriel Z, Thank you very much for your positive feedback about our Sheraton Club Lounge. We are pleased to read that you enjoyed the wide selection of food and beverages as well as a professional and friendly service. I have shared your comments with our Sheraton Club team and they are very happy to hear about their great service.... More 

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Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
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Also Known As:
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Hotel
Frankfurt Sheraton
Hotel Style:
#17 Family Hotel in Frankfurt
#25 Luxury Hotel in Frankfurt
#26 Business Hotel in Frankfurt

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