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Sheraton Frankfurt Airport Hotel & Conference Center

#39 of 271 Hotels in Frankfurt
Certificate of Excellence
Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
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Sheraton Frankfurt Airport Hotel & Conference Center
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2,588 Reviews from our TripAdvisor Community

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Santa Barbara, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

When asked in a satisfaction survey if I could give this hotel one thing they could do better, my reply was: “Honestly, no. Everything was wonderful. I could only put 'Same as expected' because it is not my first stay at the hotel and it was a great experience last year, which is why we came back. But I already... More 

Helpful?
Thank mdeades
Germantown, Tennessee
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

Excellent service, food and location for weary arriving a departing passengers at Frankfort airport. Typical airport hotels have a bland attitude and service. Not at the Sheraton Frankfort, service abounds. Rapid checkin and ease of access make this worthy of repeat visits. Quick access to the train station and departing flights makes this a hub of transportation.

Helpful?
Thank gl0balbiztraveller
Bangkok, Thailand
1 review
4 of 5 stars Reviewed yesterday NEW

Room was modern and cozy and stay was homey. The breakfast buffet was excellent and service staff of Tony, Gamo, Cris, Don, Bjorn...were outstanding. it's my preferred hotel to stay in Frankfurt and I recommend it to everyone.

Helpful?
Thank fred c
Zurich, Switzerland
Level Contributor
161 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed one night transiting Frankfurt (by car). Reserved covered outdoor parking in advance as space limited (their internet site points that out). Arrived, drove in, parking space next to front entrance - just perfect. Check-in was very busy around 9pm with many people waiting. Yet, staff managed most efficiently and the wait was below one minute in the end. All... More 

Helpful?
Thank RHW1974
Winchester, Virginia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Very nice in the hotel Starbucks. Very accommodating. He remembered me and my drink each day when I came down for coffee. I am staying for 2 weeks so it's nice to feel at home. I would recommend this hotel

Helpful?
Thank Carrie R
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Carrie R, Thank you for your feedback and thank you also very much for your loyalty. Sometimes it is the small things that count most, right? It was a pleasure for Mr. Ben N’Hila to serve you on your travels and we are so happy to hear that we were able to make you feel at home. We all... More 

2 reviews
1 of 5 stars Reviewed 3 days ago NEW via mobile

There are No slippers in the rooms and the staff knocks your door repetitively while you are having rest. Also they talk loudly on the floors. Really Baaaadddddd. Though very close to the airport I do Hope we wont stay there again...

Helpful?
Thank bet a
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear bet a, Thank you very much for your feedback and of course for having taken the time to share your experience with us. We appreciate it a lot, as it is the perfect chance to listen to our guests needs and to constantly improve our service. I regret that we did not meet your expectations during you recent stay.... More 

Ludhiana, India
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

My stay was really good. GAMO in restaurant and his team members were really good. Breakfast was really good and fresh . Airport access to terminals and trains too. Rooms were comfortable and stay was very peaceful. Ambience of the hotel ,staff , food were really good . The best thing was staff serves with a big smile.

Helpful?
Thank sharma23
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear sharma23, Thank you very much for your feedback. A smile doesn’t cost anything, but it’s worth a lot. I am very pleased to read that you enjoyed a pleasant time with us. Gamo will be over the moon to hear his names mentioned in your review – thank you very much again. We hope to see you soon! Warm... More 

Zurich, Switzerland
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good hotel directly at the airport, no need for transfer bus (you can walk in without leaving the airport). Rooms are OK and clean, but in my view a bit outdated and would need refurbishment. Additionally, the curtains can't be completely closed, so sleeping in total darkness is not possible. All amenities were available.

Helpful?
Thank Andreas T
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Andreas T, Thank you very much for your friendly words. You are absolutely right regarding our convenient location: there is no need for shuttles or cabs to get to Terminal 1. You can get their by a very short walk. And we are happy to inform you that we have already finished with a touch up of 240 rooms... More 

delhi
Level Contributor
85 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The two reasons this hotel lost one star from me was its layout and finding a restuarent and lift lobbies complicated. Needs some sprucing and secondy is paid wifi which in this age and day is saying a room without a bed The rooms are excellent- the showers are excellent- room servuce is excellent- the bar and bar tendor is... More 

Helpful?
Thank trackeritrack
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear trackeritrack, Thank you very much for your feedback on your recent stay at our hotel. We are happy to inform you that our guests will get complimentary internet access at all SPG hotels and resorts when they directly book on spg.com, our hotel brand sites or SPG apps. Thank you also for your feedback regarding the layout of our... More 

Cleveland
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed one night at the Frankfort Sheraton Airport hotel and it was very comfortable and convenient for my last night in Frankfurt. They have a high quality restaurant and comfortable and clean hotel that is steps away from the airport and trains. It was a very stress free way to spend my last night in Germany knowing that I... More 

Helpful?
Thank carolyna1234
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear carolyna1234, Thank you so much for the good score you gave us – we really appreciate this a lot. No doubt about it, it is extra nice to treat yourself with a comfortable and clean room directly in front of the airport terminal. You can have a nice rest and forget about the hassle that usually crops up when... More 

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