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The Westin Grand Frankfurt

#18 of 266 Hotels in Frankfurt
Certificate of Excellence
Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany
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The Westin Grand Frankfurt
Best prices for: 1 room 1 guest
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Ranked #18 of 266 Hotels in Frankfurt
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
MrChumlyWarner Burton upon Trent, United Kingdom
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925 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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Burton upon Trent, United Kingdom
Top Contributor
67 reviews 67 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here in May 2015, the hotel is situated close to a vibrant area of town and in very easy walking distance to the underground 'U' & 'S' services making easy work of getting around and seeing different areas of the city. The hotel has a pool, but unfortunately I didn't get time to use this facility. The check in... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Mr.ChumlyWarner, I thank you for providung such a detailed description of your experience at our hotel. Service culture and guest satisfacton as a result of it are our highest aims and we are glad to read that you enjoyed your stay with us. Regarding wifi-charges, so far we are offering several possibilities wihere wifi in the room is also... More 

California
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great location in the heart of town. Walking to many shops, restaurants and the river. Also great location for the festive Christmas Faire. Have stayed here several times on business and always consistent good service and friendly staff. Nice lounge/bar area for cocktails.

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear KBcalifornia, I would like to thank you for your loyalty and patronage of The Westin Grand Frankfurt and taking the time to share your impressions. Guest satisfaction is our highest aim and we are glad to read that enjoyed your frequent stays with us. Indeed, our GrandSeven bar is the perfect place to sit back and enjoy the delicious... More 

Miami, Florida
Top Contributor
51 reviews 51 reviews
51 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed during Memorial Day Weekend. This is a fairly large property with an expansive lobby. My room was a preferred room on the 5th Floor and it is starting to show signs of wear and tear. Otherwise it was of great size, comfy bed and pillows. It is centrally located just 1 block from the Konstablerwache Station in the... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Deaqr Mr. AMoyet, Thank for your review and constructive feedback. We are very sorry that your room showed signs of wear and tear, but please be assured that we are taking appropiate action. Delighted that you enjoyed the Westin Heavenly bed with all its pillows and special mattress. Hoping to welcome to soon again. With best regards, Sandro Bohrmann, General... More 

Clarksville, Maryland
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Westin hotels generally never disappoint me, and this was again a nice stay. The hotel is located near a large shopping district and easily accessible by the metro or subway. A main subway stop is one block away. We also found this to be a fast route to the airport when we departed, only taking 15-20 minutes. The room at... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear mdchuck, let me thank you for having taken the time to share your impressions with us. It is more than a pleasure reading such valuable feedback from one of our most loyal guests. This is highly motivating and I will share it of with the entire team. I will of course look after the wifi connection problem and take... More 

Southlake, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Frankfurt is a business city and the Westin Grand is all about business. Well-located in the central business district...close to the subway lines and surrounded by good restaurants. Rooms are comfortable with all the business amenities. The A//C was ineffective in my room...so I opened the window for fresh air. But since my room faced the main road, it was... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Bruce M, Thank you for your valuable review and for having taken a moment to summarize your Westin impression. We are thankful for having you as a loyal guest and we love being your host. Welcoming you back soon! Best regards, Sandro Bohrmann, General Manager More 

Plantation, Florida
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment I arrived at the hotel the staff was extremely helpful and polite. They attended to any request with kindness. They were a real pleasure to deal with. The lobby, rooms, the fitness center, and all other areas were very clean. The in-room amenities were perfect as an ironing board, a good iron, small refrigerator, coffee & tea... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear DanP57, A big thank you for your amazingly kind words and compliments. This will be a great motivator for the entire team, who will be inspired to bring their service culture to perfection. Looking forward to welcoming you back soon. With best regards, Sandro Bohrmann, General Manager More 

Contributor
14 reviews 14 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Very central business hotel....but without taste : nice service at the counter, room was boring, efficient laundry service, lobby was boring : good for one business night...but not more. Very close to the main pedistrian street of frankfurt...but not the best neighborhood of the city at night...

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Alex-et, Thank you for your short summary of your stay. In our aim to maintain the high standards for which Westin Hotels are known, we place great importance on feedback.Please be assured that we take your comments very seriously to improve wherever possible. Hooping to welcome you soon again. With best regards, Sandro Bohrmann, General Manager More 

Gurgaon, India
Top Contributor
89 reviews 89 reviews
54 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

The Westin Grand is more than 26 years old. It used to be the Arabella Sheraton and has surely seen its grand old days. Still surviving among the hotels in Frankfurt because, of its location. The staff also - some of whom have been there for many years - lend their charm to make the place still warm and efficient.... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Aneesh2011, First of all, thank very much for staying with us and for taking the time to share your impressions. As you may imagine your feedback is much appreciated and gives us the unique chance to listen carefully to our guest's voice! I do appreciate your kind words for the friendly and efficient service, but of course I have... More 

Top Contributor
203 reviews 203 reviews
27 hotel reviews
186 helpful votes 186 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located right on Ziel - the main shopping street. Hauptwache is close by as is the Opera House. The rooms are pretty spacious and well furnished. Housekeeping is efficient and effective. The buffet breakfast is amazing. The Hotel has a great lobby and a few good restaurants. San San is the upmarket Chinese restaurant which always goes full. The gym... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Jairaj H, Many thanks for your review and compliments which gives us a new air of motivation. We are pleased to receive our recommendation for the Chinese restaurant SanSan and will certainly give it on the Restaurant Manager. Hoping to welcoming you soon again. With best regards, Sandro Bohrmann, General Manager More 

Nottingham, United Kingdom
Top Contributor
61 reviews 61 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A business trip meant that I was booked into this hotel, and it was my first visit to it. I was pleasantly surprised by many aspects, the first was the space and light, bright design of the duplex suites, and the cleanliness was second to none. In addition to this the staff are warm, friendly and very knowledgeable, extremely nice... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear CSLJohnKirby, Wow, thank you for leaving the Westin Grand Frankfurt with such great comments! And thank you so much for recommending our hotel and especially my team. It was a great pleasure for us to host you and I am happy to see that you enjoyed your stay. We would be happy to see you soon again – be... More 

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