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The Westin Grand Frankfurt

#17 of 267 Hotels in Frankfurt
Certificate of Excellence
Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany
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The Westin Grand Frankfurt
Best prices for: 1 room 1 guest
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Ranked #17 of 267 Hotels in Frankfurt
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
ALICE A Toronto, Canada
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950 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
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  • Mar-May only
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Toronto, Canada
Level Contributor
17 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Enjoy this centrally located hotel in Frankfurt, next to the pedestrian shopping promenade - The Zeil. Good service with two specialty restaurants, one offering Chinese cuisine and the other, Japanese cuisine. Both produce authentic tasting dishes that is good for business entertaining. The heavenly bed does help with a good night's sleep to get you ready for business the next... More 

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Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

This is a great place to stay when you're in Frankfurt. You can't find a more central location. The rooms are beautiful and spacious and the staff is incredible. Starting with the front desk. Always helpful and very friendly. I stay at this hotel about 3 to 4 times per month and one employeethat stands out is Cetin Köksal. He... More 

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california
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was the starting point of our Romantic Road trip, so we chose this hotel due to its close proximity to the historic city district of Frankfurt. We are in Frankfurt for only one night. I initially thought that we were one metro station ride to the get to the Romerberg , but we were just walking distance to all... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Jetfixersfo, We all enjoyed reading your fabulous comment and we say thank you for having taken the time to share it with us. It sounds like you had a good time both visiting Frankfurt and the surroundings like the romantic roundtrip and of course staying at our hotel. I am glad that the location was just perfect for you... More 

ctyankee20
Level Contributor
38 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 1 week ago

Not bad. Room was ok. staff was helpful. Location central. Just lacking the fit and finish of a top hotel. Perfectly fine for business (which I was on) but I wouldn't want to stay here on vacation. Gym was ok. Surrounding area a bit sterile.

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Ctyankee20, Many thanks for your summary and for taking the effort to share this with us and Tripadvisor. I hope you will have more time during your next visit to discover the beautiful spots that Frankfurt offers besides the business life. Looking forward to welcoming you again. With best regards, Sandro Bohrmann, General Manager More 

Tulsa, Oklahoma
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We got this hotel from Priceline so we got a very good deal on it and it included Internet. If not there was complimentary wifi in the lobby but you had to pay for it in the room. 16 euros for one day I believe. The room was very nice and the bed was really comfy. The hotel staff was... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Cassie S, Many thanks for your positive review of our hotel and for sharing this on the Tripadvisr platform. We are happy to read that you enjoyed your stay with us and we are pleased to read that you love the Westin Heavenly" bed. Looking forward to welcoming you again for your next visit to Frankfurt. With best regards,... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Checked at the Hotel around 9:00 pm , the reservation was made by my son in law through Expedia for 2 rooms , I tried to give to the lady at reception my SPG card , Gold Status and my credit card for incidental charges , she rudely refused saying that my SPG card was not useful since we used... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Lorenzoreff, Let me thank you for your feedback and I hope you accept my apologies for the attitude you described. There might probably be some misunderstandings - in fact, the SPG card only counts if a reservation is made through the hotel website or spg.com. It is correct that sta rpoints or other benefirs cannot be collected through third... More 

Boston, Massachusetts
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Frankfurt Westin last weekend with a friend and had a great experience. The decor of the hotel was a nice mix of historic/modern, and the bar was great for late night drinks. The hotel is in an awesome location--it was right off a metro stop from the airport and a nice walk to the Stadel Museum.... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Vert1467, many thanks for your friendly and detailed recommendations on our hotel and the sightseeings tips. I am delighted to read that you a great trip and really enjoyed it. I look forward to welcoming you back in the near future. I am sure there is more to discover. With best regards, Sandro Bohrmann, General Manager More 

Dallas, Texas and Vienna, Austria
Level Contributor
59 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Honestly the very very worst 5 star hotel. I've stayed here twice in two weeks and second time took the cake. Rudest ever portly brunette checked me in. Barked " no Starwood benefits because you didn't book through us" Charged additional 20 euros for a quiet room. Charged 16 euros for wi-fi. FIVE STAR MY A! Worst of all tried... More 

Was this review helpful? Yes 4
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Der Texan, Thank you for posting your feedback.-This is certainly not the way it should feel! It is very important for us to check your issue in detail and therefore we would appreciate to receive more details on your stay. Please email to me sandro.bohrmann at westin.com directly. Hoping to hear from you soon, with best regards, Sandro Bohrmann, General... More 

Level Contributor
142 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We loved the comfort we found at the Westin in Frankfurt. It's like a boutique hotel with very modern decor. Easy walking to some excellent Germany pubs. We will stay there again. Possible to take a cab from the airport to here.

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Federal Express, This is a fantastic compliment and I would like to thank you for your empowering words. We are indeed perfectly located in the city center surrounded by the shopping area "Zeil" and a short walk to all major sightseeings, such as the Old Opera, the Roemer town hall, the cathedral etc. And it is even very near... More 

Singapore, Singapore
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family stayed 4 nights here and had a jolly good time in Frankfurt. The hotel is well located just at the corner of Zeil street. Travelling with a 2 yr old kid with us, having a DM mart just behind the hotel is an added plus and of course there is a toy store just opposite if you need... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Atul Ranja, a big thank you for your compliments and positive comments on our good location. Being located in the heart of the city, the public transports station is only . 100 meters from the hotel and a direct train to the airport or main train city. Looking forward to welcoming you soon again, with best regards, Sandro Bohrmann,... More 

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