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The Westin Grand Frankfurt

#17 of 266 Hotels in Frankfurt
Certificate of Excellence
Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany
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The Westin Grand Frankfurt
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Ranked #17 of 266 Hotels in Frankfurt
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
Bruce M Southlake, Texas
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921 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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Southlake, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Frankfurt is a business city and the Westin Grand is all about business. Well-located in the central business district...close to the subway lines and surrounded by good restaurants. Rooms are comfortable with all the business amenities. The A//C was ineffective in my room...so I opened the window for fresh air. But since my room faced the main road, it was... More 

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Plantation, Florida
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From the moment I arrived at the hotel the staff was extremely helpful and polite. They attended to any request with kindness. They were a real pleasure to deal with. The lobby, rooms, the fitness center, and all other areas were very clean. The in-room amenities were perfect as an ironing board, a good iron, small refrigerator, coffee & tea... More 

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Contributor
14 reviews 14 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Very central business hotel....but without taste : nice service at the counter, room was boring, efficient laundry service, lobby was boring : good for one business night...but not more. Very close to the main pedistrian street of frankfurt...but not the best neighborhood of the city at night...

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Gurgaon, India
Top Contributor
89 reviews 89 reviews
54 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The Westin Grand is more than 26 years old. It used to be the Arabella Sheraton and has surely seen its grand old days. Still surviving among the hotels in Frankfurt because, of its location. The staff also - some of whom have been there for many years - lend their charm to make the place still warm and efficient.... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Aneesh2011, First of all, thank very much for staying with us and for taking the time to share your impressions. As you may imagine your feedback is much appreciated and gives us the unique chance to listen carefully to our guest's voice! I do appreciate your kind words for the friendly and efficient service, but of course I have... More 

Top Contributor
203 reviews 203 reviews
27 hotel reviews
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located right on Ziel - the main shopping street. Hauptwache is close by as is the Opera House. The rooms are pretty spacious and well furnished. Housekeeping is efficient and effective. The buffet breakfast is amazing. The Hotel has a great lobby and a few good restaurants. San San is the upmarket Chinese restaurant which always goes full. The gym... More 

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Nottingham, United Kingdom
Top Contributor
61 reviews 61 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A business trip meant that I was booked into this hotel, and it was my first visit to it. I was pleasantly surprised by many aspects, the first was the space and light, bright design of the duplex suites, and the cleanliness was second to none. In addition to this the staff are warm, friendly and very knowledgeable, extremely nice... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear CSLJohnKirby, Wow, thank you for leaving the Westin Grand Frankfurt with such great comments! And thank you so much for recommending our hotel and especially my team. It was a great pleasure for us to host you and I am happy to see that you enjoyed your stay. We would be happy to see you soon again – be... More 

Sao Paulo
Contributor
17 reviews 17 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed there during brief business trip twice over the past year, had excellent room with very comfortable bed both times. Truly above average. Had an excellent dinner at the hotel restaurant, a traditional yet unforgettably delicious Wienerschnitzel. You can't go wrong on this one. Hotel staff was extremely nice and the location is very good.

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Thomas T, Wow, thank you for leaving the Westin Grand Frankfurt with such great comments! We truly appreciate your excellent remarks on our restaurant, the Heavenly Beds and especially on the staff. We look forward to welcome you back on your next trip to Frankfurt – be welcome! Kind regards Sandro Bohrmann General Manager More 

Toronto, Canada
Contributor
18 reviews 18 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 16, 2015

We stayed at the Westin Grand for 5 nights and were very happy with our choice. We arrived in at 600 am after no sleep on an overnight flight and the staff were very accommodating in getting us a room right away so we could sleep. Staff were lovely from check in, to the concierge, and the bar staff. Everyone... More 

Was this review helpful? Yes 1
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear "Dlbritt"', Thank you very much for your kind words and compliments. It is indeed a very convenient location, near to shopping, near to sightseeing, near to business with public transport next door. We look forward to welcoming you soon again. With best regards, Michael Fritz Hotel Manager The Westin Grand Frankfurt More 

London, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 12, 2015

Unlike most Westin hotels that focus on service as a core value, this Westin fails to meet these high expectations. However, the location is excellent quite near great shopping and eateries. Large onsite bar facilities are a welcome addition to the location. Rooms are standard for Westin.

Was this review helpful? Yes 1
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Expat_Ashli, Thank you very much for your review which is very valuable for us. It is our aim to improve continously and therefore, we would be very grateful for detailed information on your experience. We regret to read that we did not meeti your expectations regarding service. Please contact me directly at michael.fritz at westin.com so that we can... More 

Snoqualmie, Washington
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 6, 2015

Stayed here for two nights March 31-Apr 2 2015 to start a European vacation with my father. Although I had used tripadvisor to research in advance, I had not had much luck selecting the right tour for us that did not require too much walking as my father is 70. The concierge helped us book a wonderful Rhine tour that... More 

Was this review helpful? Yes 1
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear LoveTravel425 First of all, thank you for staying with us and taking the time to share your experience on Tripadvisor. It sounds that you had a great time here in Frankfurt and it makes us very happy that we could contribute positively to your European vacation with your family. We are delighted about your compliments for our Concierge and... More 

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