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The Westin Grand Frankfurt

#20 of 265 Hotels in Frankfurt
Certificate of Excellence
Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany
Hotel amenities
The Westin Grand Frankfurt
Best prices for: 1 room 1 guest
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Ranked #20 of 265 Hotels in Frankfurt
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
DLBRITT Toronto, Canada
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910 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Contributor
18 reviews 18 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Westin Grand for 5 nights and were very happy with our choice. We arrived in at 600 am after no sleep on an overnight flight and the staff were very accommodating in getting us a room right away so we could sleep. Staff were lovely from check in, to the concierge, and the bar staff. Everyone... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear "Dlbritt"', Thank you very much for your kind words and compliments. It is indeed a very convenient location, near to shopping, near to sightseeing, near to business with public transport next door. We look forward to welcoming you soon again. With best regards, Michael Fritz Hotel Manager The Westin Grand Frankfurt More 

London, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Unlike most Westin hotels that focus on service as a core value, this Westin fails to meet these high expectations. However, the location is excellent quite near great shopping and eateries. Large onsite bar facilities are a welcome addition to the location. Rooms are standard for Westin.

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Expat_Ashli, Thank you very much for your review which is very valuable for us. It is our aim to improve continously and therefore, we would be very grateful for detailed information on your experience. We regret to read that we did not meeti your expectations regarding service. Please contact me directly at michael.fritz at westin.com so that we can... More 

Snoqualmie, Washington
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights March 31-Apr 2 2015 to start a European vacation with my father. Although I had used tripadvisor to research in advance, I had not had much luck selecting the right tour for us that did not require too much walking as my father is 70. The concierge helped us book a wonderful Rhine tour that... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear LoveTravel425 First of all, thank you for staying with us and taking the time to share your experience on Tripadvisor. It sounds that you had a great time here in Frankfurt and it makes us very happy that we could contribute positively to your European vacation with your family. We are delighted about your compliments for our Concierge and... More 

Las Vegas, Nevada
Top Contributor
173 reviews 173 reviews
38 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Westin is typically a very high quality brand, but this location exceeded my expectations. The property is beautiful and well maintained. The truly outstanding feature of this location is the people....the staff was friendly, efficient and genuinely concerned about the quality of my stay. They were so friendly...from check in to check out, the staff was superb. Great location the... More 

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GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dar "Deigs", WOW - what an amazing compliment! Of course I am sharing it with the entire team. Nowadays travellers all over the world have such a huge choice of beautiful properties where to stay at, and the only way to make a real difference and to stay in people's memories is the type of service culture and this has... More 

Sydney
Contributor
20 reviews 20 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 3 nights in March 2015 during an Exhibition in Frankfurt. I have stayed in Frankfurt previously at 4 different hotels. This by far was the best due to its comfort, cleanliness, position and great breakfast.

Was this review helpful? Yes 1
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear PaulPSydney, let me thank you for having taken a moment to summarize your Westin impression and for sharing it with us and the Tripadvisor community. We are happy that you loved our breakfast. Looking forward to welcoming again, next time you are in Frankfurt. Best regards, Michael Fritz Hotel Manager The Westin Grand Frankfu8rt More 

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I stay at a Starwood property almost every week for work throughout the US and often abroad, and the team at the Westin Grand Frankfurt is top notch. My wife and I were vacationing for five nights at the property in March and were extremely impressed. Rahimi kindly brought up our luggage, helped valet our car and even delivered room... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear "PPleiss", What wonderful compliments! Here is our big and honest THANK YOU for this amazing feedback. I shared it immediately with the entire team and of course especially with the associates you mentioned. That definitely made their day and will keep a smile on their faces. All our employees are committed to bring renewal and the feeling of home... More 

Guildford, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 22, 2015

We booked last minute and got a good deal. The staff were excellent; really helpful and polite (sterilising baby bottles whenever we needed the etc). The pool was nice. Parking very convenient and I suspect a similar cost to the public multi-storey in the same building - watch out, parking on the street is free on Sundays but not Saturdays... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Thomas J, Thank you very much for your valuable review.We are happy to read that you enjoyed your stay with us. Sorry to hear that you did not try our hotel parking or the nearby large city parking. You're right, "werktags" means Monday to Saturday. Wifi in the room is free in our higher room categories, such as the... More 

Avezzano, Italy
Top Contributor
67 reviews 67 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 17, 2015

I was here for a working week end, i have chosen it due to the place and the characteristics, also because its belong to the starwood world. So, great idea! fantastic experience, excellent accommodation, large room, and perfect service. Great pool and sauna. Nothing better to expect! Nearby the hotel you also can find whatsoever restaurant, shopping or services you... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear ConAnticoGusto, Wow, thank you for leaving the Westin Grand Frankfurt with such great comments! And thank you so much for recommending our hotel. It was a great pleasure for us to host you and I am happy to see that you enjoyed your stay. We would be happy to see you soon again – be welcome. Kind regards Sandro... More 

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 17, 2015

I stayed here in December of 2014. It was during teh Christmas season and I wanted to be close to the Christmas Market. This is an old hotel, but well maintained. It is Westin, which means it is clean, organized, and well run. The staff are very professional and the rooms are comfortable. The A/C system in the room worked... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Bami1964, A big thank you for your compliments and your honests words! It makes us very happy that you are pleased with our services, and that you enjoyed your stay with. As you mentioned, our city center location is very convenient for shopping and all major sightseeings, as well as the subway station are around the corner. We look... More 

Philadelphia, Pennsylvania, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 12, 2015

This is a superb hotel all around. The location is ideal for everything in Frankfurt as well as if you need access to the train or airport. The staff is extraordinary. They pre booked orchestra tickets before my arrival with no fee. In the US this would have cost a fortune. They were knowledgable, pleasant and probably some of the... More 

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GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear thomasjmcginnis1, Wow, thank you for leaving the Westin Grand Frankfurt with such great comments! It makes us very happy that you are pleased with our services, and that you enjoyed your stay with. Looking forward to welcoming you soon again. Be welcome! Sandro Bohrmann General Manager More 

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