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The Westin Grand Frankfurt


Hotel class 5.0 of 5
Konrad Adenauer Strasse 7 | (formerly "Arabella Sheraton Grand Hotel"), 60313 Frankfurt, Hesse, Germany
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Reviews you can trust

89% Recommend
4.5 of 5 stars 118 reviews
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4 of 5 stars
KristaInLondon   140 contributions
London via Chicago
Mar 5, 2010 | Trip type: Business, Solo travel
1
person found this review helpful

Just did a two night stay at the Westin Frankfurt. I booked via Hotwire so saved a bit, I think. So I can't fairly judge value for money. Let me do the pros and cons: Pros: Very close to U-bahn. Kostablerwache. Really, just a two minute walk. Taxi queue out front and there were always taxis waiting. Room seemed very... more

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4 of 5 stars
sosweho   4 contributions
West Hollywood
Mar 1, 2010 | Trip type: Solo travel
1
person found this review helpful

As a Starwood Platinum member, I chose the Westin over the Le Meridien because of the location near Ziel and Konstablerwache. Basically, this is your brand-standard Westin, although I am pretty sure the bedding was not the official "Heavenly Bed" found elsewhere within the brand. more

Management response from
Miriam Siner, Management

Dear Mr. Sosweho, Thank you so much for your honoring feedback! I appreciate very much that you took the time to write down what you like about staying at our hotel. We will gladly share your comments with our team and let them know that you noticed their efforts to let you feel the full Westin experience. For the full...

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5 of 5 stars
BippityBoppityBoo   5 contributions
US
Feb 19, 2010 | Trip type: Couples

As I read thru other reviews of this hotel, I see that the way that "value" and hotel class is rated clearly depends on the type of room you get. Well, I believe I must have been upgraded to a suite, because I can report that I was thrilled with my room. But, when traveling with my hubby, who is... more

Management response from
Miriam Siner, Management

Dear Mrs. BippityBoppityBoo Thank you so much for your lengthy feedback. We appreciate very much that you took the time to write down what you like about staying at our hotel. We will gladly share your comments with our team and let them know that you noticed their efforts to make you feel welcome. Our hotel is the right place...

Not worth
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3 of 5 stars
Traveller825   5 contributions
France
Jan 21, 2010 | Trip type: Business, Couples

Like the others said, it's just like the standard for Sheraton/Four points Sheraton. Cannot compare with other Westin. Room is very basic and small. Low value in the price we paid. more

Really nice
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5 of 5 stars
Cyreni   36 contributions
Tampere, Finland
Jan 10, 2010 | Trip type: Couples
1
person found this review helpful

Entering this hotel I was impressed by the lobby and the receptionist was very friendly and helpful. The room (standard) was one of the best I've ever stayed in although not very large and the view was sad. The hotel bar was spectalular with a pianist playing, just perfect for an evening cocktail. There was a good chinese restaurant next... more

Management response from
Miriam Siner, Management

Thank you so much for your positive feedback. I appreciate very much that you took the time to write down what you like about staying at our hotel. I will gladly share your comments with our team and let them know that you noticed their efforts to make you feel welcome. Thank you again for your friendly comments and we...

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3 of 5 stars
joe1968   742 contributions
Ulm, Germany
Jan 9, 2010 | Trip type: Business, Couples

I wonder if any Westin in the US is rated five stars? The Westin Grand in Frankfurt/Main is the old "Arabella Sheraton" and I can't help: you can still notice it! The pool elevator has broken mirrors (inside the lift just used adhesives to keep it together) and many dents on lift-doors (at least our SPG floor). As this doesn't... more

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4 of 5 stars
Maliga   4 contributions
Durban
Jan 7, 2010 | Trip type: Family
1
person found this review helpful

This hotel was booked using the Starwood website - staff were very helpful and the service excellent. Just 30m away you will find yourself in the high street with some of the best shopping available. The downside to this location was that it was bit too far from the train station and other attractions. Perfect hotel for the businessman. Anyone... more

Management response from
Miriam Siner, Management

Dear Maliga, Thank you for choosing the Westin Grand Frankfurt for your recent stay in Frankfurt and for taking the time to share your feedback regarding your stay. Our hotel is indeed at a very convenient location – and we do our best to make travelers as comfortable as possible during their stay at our hotel. Our emotion spa and...

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5 of 5 stars
NEBizguy   1 contribution
USA
Jan 5, 2010 | Trip type: Business, Solo travel
1
person found this review helpful

I usually stay at the Hilton but the usual corporate rates were unavailable there so I opted to stay here. While the Hilton is slightly more centrally located (although not by much really, as the Zeil is right near the Westin entrance), I liked the Westin better. First, the room rates are cheaper, period. And if you get the all-in... more

Management response from
Miriam Siner, Management

Dear NEBizguy, it has been a great pleasure to reading your kind words and we do honestly thank you for your constructive feedback about your experiences at the Westin Grand Frankfurt! Your opinion is what counts and we hope to welcoming you back soon! With warm regards from snowy Frankfurt Miriam Siner Front Office Manager

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5 of 5 stars
BMLloyd   2 contributions
Richmond
Dec 31, 2009 | Trip type: Family
1
person found this review helpful

Visiting Frankfurt for the Christmas Market, hotel location excellent for Christmas Market. Although did not eat in hotel as we had a drink at bar and found it very very expensive. 24 euros for one half of larger, a barcardi and coke and a pot of tea. Funny smell in reception area each time you walked into the hotel, like... more

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5 of 5 stars
mellieha1978   101 contributions
evesham,uk
Dec 27, 2009 | Trip type: Couples
2
people found this review helpful

Thought I would write a quick review as I believe that I received excellent service whilst stopping here from the reception staff right through to the spa staff. The room was lovely and well stocked with tea/coffee making supplies and the room was always cleaned to the highest standard. The reception staff were polite and also extremely helpful. The spa... more

Management response from
Miriam Siner, Management

Dear Mellieha1978, we are more than pleased to hear that you enjoyed the time spent with us and that especially our service level convinced you. Certainly we also took note about the one point you think we could still do better and we thank you for your honest words and for taking the time to share your experience! Hoping to...

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The Westin Grand Frankfurt Also Known As

  • Westin Grand Frankfurt
  • Westin Frankfurt
  • Frankfurt Westin
Address: Konrad Adenauer Strasse 7 | (formerly "Arabella Sheraton Grand Hotel"), 60313 Frankfurt, Hesse, Germany
Frankfurt Hotels The Westin Grand Frankfurt
4.5/5.0
118
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