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The Westin Grand Frankfurt

#19 of 268 Hotels in Frankfurt
Certificate of Excellence
Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany
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The Westin Grand Frankfurt
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970 Reviews from our TripAdvisor Community

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Traveler rating
    481
    325
    118
    33
    13
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91
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
  • All months
    (970)
  • Mar-May only
    (225)
  • Jun-Aug only
    (264)
  • Sep-Nov only
    (247)
  • Dec-Feb only
    (234)
All months
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed today NEW

Right in the middle of a lot of things to do. Staff is very courteous and truly seem interested in you enjoying your stay. Valet service is on the spot and quick. Room was spacious and comfortable. The only downside was that I had to pay for the internet and it was slightly difficult driving to the hotel. Overall it... More 

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Warwick, Rhode Island
Level Contributor
152 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the Westin Grand Frankfurt our last night before leaving Germany. The hotel was easy to find (we were traveling by car), the staff was friendly and very accommodating. We arrived early (10 AMish) and we were checked in quickly and provided our rooms. Both my room and my mothers room were very clean and spacious. We had club... More 

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Tampa, Florida
Level Contributor
14 reviews
4 hotel reviews
1 of 5 stars Reviewed 2 days ago NEW

Hotel came recommended as a nice spot before flying home. The staff "upgraded" my room, I wish they had not. Room was spacious, two floors, but the last thing I wanted to do at the end of my trip was to enter the room only to have to haul my heavy bag up a narrow flight of steps. Elderly and... More 

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Los Angeles, California
Level Contributor
186 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
4 of 5 stars Reviewed 1 week ago

The Westin Grand hotel in Frankfurt does not disappoint. As expected from a 5 star hotel: Plush bed with very comfy pillows, high count sheets and comforter ; modern design; free daily coffee via a room brewing machine; free water bottles; LCD TV, elegant bathroom, AIR conditioning, etc. Great lobby and bar. Our room came free with Wifi. Decent pool... More 

Was this review helpful? Yes 1
London, England, United Kingdom
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

2nd time I have stayed here on business. Excellent all round hotel if a little corporate style. Professional reception. Nice entrance to hotel. Rooms are great. Good air con. Satellite TV. Clean but the standard type of room which was totally fine. Great selection at breakfast. Taxi rank right outside. Didn't eat here but overall on 2 visits felt it... More 

Was this review helpful? Yes 1
Tampa, Florida
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I picked this hotel because I knew I would have a wonderful night's rest. When I checked it, it was only noon, but the front desk clerk said she would get us in right away. We were on the 2nd floor, and the room was just like I had expected- nicely decorated, and lots of comfort! The a/c was working... More 

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GMWestin F, Geschäftsführer at The Westin Grand Frankfurt, responded to this review

Dear Sabineharris Tampa, Thank you very for your compliments on great service which I will share with the entire team. Regarding breakfast, I am so sorry that you were not offered the possibility of "a small breakfast" at 9,50 € which includes coffee, pastry, rolls, butter and jam. I am sure you have liked it. Hoping that we may welcome... More 

United Kingdom
Level Contributor
150 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our family have stayed in many 5* hotels throughout the World, but none have come close in providing an experience of 'sincere service with a smile and sincere service from the heart'. There are many grander hotels than Westin Grand, but the majority I felt were simply busy doing their job or doing for tips. This hotel is simply faultless... More 

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GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear MacLik, what a wonderful compliment! A very big THANK YOU for sharing it with us and Tripadvisor. I am really overwhelmed to read such a lovely review, which of course I will share iwith the entire team. We put great emphasis on service and attention to detail and we are always trying to go the extra mile for the... More 

New York City, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

What a beautiful hotel! The location is really good. You can easily discover the rest of Frankfurt when you stay at this hotel. Lovely breakfast, many options. The beds were comfortable and the room was very clean. Even though the hotel is by a sometimes busy road, you won't hear anything from inside your room.

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GMWestin F, Geschäftsführer at The Westin Grand Frankfurt, responded to this review

Dear saopaulo36 Thank you very much for your great summary and taking the time to share it. Your impressions count a lot and we are very happy to read that you enjoyed your stay all around. We look forward to welcoming you again at The Westin Grand Frankfurt With best regards, Sandro Bohrmann, General Manager More 

São Paulo
Level Contributor
72 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed one night at the Westin in Frankfurt and honestly I don't have much to say about the experience. The hotel is OK, must have been very nice years ago. Definetly needs to be remodeled. Breakfast was not included in the rate and they charge EUR 33,00 per person!!! Location is good and sleep quality is fine. Wifi connection... More 

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GMWestin F, Geschäftsführer at The Westin Grand Frankfurt, responded to this review

Dear saopaulo36, Thank you very much for your valauble feedback and taking the time to share it here. In fact, there will be a soft-renovation shortly in our guest rooms. Regarding breakfast rates, we offer a variation of breakfast possibilities starting from 9,50 € for a small breakfast, our "essential" breakfast at 16 €, a continental breakfast at 22 €... More 

London, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for 2 nights in the last week of February 2015. It was a wonderful experience and probably one of the best hotels I have ever stayed in. The hotel has a prime location, literally round the corner from the main Frankfurt city centre shopping district with cafes, restaurants etc. As we approached the hotel front... More 

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GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear Matookino O, a very BIG THANK YOU for your detailed review, kind words and compliments. I really loved to read your feedback. It makes us very happy that you were pleased with our services. Thank very much for the time you invested. We continuously focus on improving our performance and to keep it at the highest possible level. It... More 

Hotel Review Summarization

What travelers say

  • Executive club(7)
  • Very friendly(4)
  • Very nice(4)
  • Great location(3)
  • Main shopping area(3)
  • Chinese restaurant(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,068 photos of this hotel

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Amenities (53)
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Classic Double Room (69)
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Duplex Suite (110)
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Executive Club Room (69)
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Grand Deluxe Room (69)
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Grand Suite (122)
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Junior Suite (106)
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Restaurants and Bars (87)
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The Hotel (68)

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Hotel & grounds (4)
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Dining (3)
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Room/suite (9)
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View from room (1)
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Other (10)
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