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All 264 Frankfurt hotels

Mercure Hotel & Residenz Frankfurt Messe

4.0 of 5 Hotel   |   Voltastrasse 29, 60486 Frankfurt, Hesse, Germany
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Mercure Hotel & Residenz Frankfurt Messe
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Ranked #102 of 264 Hotels in Frankfurt
A recent review
5 of 5 stars reviewed 3 weeks ago
Kate1234Bristol Bristol
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381 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Barcelona
Top Contributor
78 reviews 78 reviews
53 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Although the hotel is probably ok for the price , I would definitely not call it a 4 star. The room was like an oven, even with heating turned off. Open the window, and the traffic keeps you awake. Speaking of sleep: the pillow was so thin, I wonder why they even bothered putting one on the bed, and don't... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. I am very sorry that your experience did not meet all your expectations. Many thanks for the comment concerning the pillow. If you prefer another one or a different one you may call the reception and... More 

Moscow, Russia
1 review
1 of 5 stars Reviewed 3 days ago NEW

The Internet signal in my room at the second building did not work, I called the reception, was told that it worked well, though in fact it has not been working all day due to low signal. The receptionist suggested me to call the provider and said that it was not the hotel problem. No apologies, totally unhelpful and indifferent... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. I am very sorry that your experience did not meet your expectations. I can assure you that I have already discussed the lack of friendliness criticized by you on my team. We have sensitized all employees once... More 

Bristol
Top Contributor
75 reviews 75 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited the Mercure Hotel & Residenz Frankfurt Messe in December on a trip to the Christmas market (our very first in Germany!) We arrived at the hotel on a very early flight from Bristol, with the expectation being that we would be able to leave our bags in reception, but alas we were able to check in at 10:30am... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan... More 

Reading, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 11, 2014

I used to stay regularly at this hotel around four years ago, and never had any issues. When i visited for the Christmas market this year i chose to stay here again, and everything was good. The hotel has a large underground car-park, expensive at 25 euros/day, and there is a tram stop just about 20-30 metres from the hotel... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan... More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 9, 2014

We're just back from a very enjoyable stay at the Mercure Hotel & Residenz Frankfurt Messe. The bedrooms and bathrooms were very modern and very clean and tidy. The bed was super large and incredibly comfortable and the view from our room (with balcony) was especially good at night. Tea and Coffee were provided in the room and we had... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan... More 

Ellesmere Port, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 5, 2014

Hotel is to a high standards. Room was comfortable with a nice, modern bathroom. As a bonus, there was a little balcony as well. Wi-fi is free of charge and works well in the room. Good selection of delecious continental and english breakfast as well. I really liked the freshly made orange juice what you can make for yourself. Hotel... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader... More 

Lagos, Nigeria
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed November 18, 2014

I spent 2 beautiful nights at this hotel. It has great food and nice staff especially Sebastian who doubled as a waiter and my 8yr olds only form of entertainment! Clean rooms, small bathroom but nice!

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader... More 

Panama City, Panama
Contributor
17 reviews 17 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 26, 2014

The first room that we receive was supposed to be a non-smoker but smells a lot and was not comfortable at all, I called reception and the response from the guy was really fast and move us to a new room that was completely nice. The mattress was confortable and the cleanless of the entire room was perfectly done. The... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. It is a pleasure to see that the overall experience was good for you. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General... More 

Stockholm, Sweden
Top Contributor
142 reviews 142 reviews
50 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed October 17, 2014

Stayed for a night. This is a hotel spread across three buildings not far from each other. Be prepared to walk 50 - 75 metres from the reception. Lady at the reception was nice & kind to walk me to the building in which I was given a room, when I came back to the reception after two failed attempts... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. It is a pleasure to see that the overall experience was good for you. Please be assured that I have already discussed with the restaurant manager your comments concerning the breakfast. Thank you again for your... More 

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Additional Information about Mercure Hotel & Residenz Frankfurt Messe

Address: Voltastrasse 29, 60486 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel & Residenz Frankfurt Messe 4*
Number of rooms: 424
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Also Known As:
Mercure Hotel And Residenz Frankfurt Messe
Mercure Hotel Residenz Frankfurt Messe
Hotel Style:
#47 Luxury Hotel in Frankfurt

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