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All 263 Frankfurt hotels

Mercure Hotel & Residenz Frankfurt Messe

4.5 of 5 Hotel   |   Voltastrasse 29, 60486 Frankfurt, Hesse, Germany
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59%
Ranked #111 of 263 hotels in Frankfurt
A recent review
4 of 5 stars Reviewed March 18, 2014
Antony G Caerphilly, United Kingdom
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304 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Caerphilly, United Kingdom
Contributor
19 reviews 19 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 18, 2014

This Hotel was a real mixed bag, wonderful comfortable rooms with amazingly comfortable beds,but no AC switched on so they were incredibly hot. Fantastic food in the restaurant but with staff who really were not up to standard, it was pretty apparent that this is a less than happy place to work for the employees, which is a shame as... More

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North Yorks,
Top Contributor
72 reviews 72 reviews
42 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed January 31, 2014

This year I stayed in the main part of the hotel, rather than the annexe, and the whole experience was so much nicer. The staff were friendly , the breakfast was much better and the bar area was lovely. Extremely convenient for Hall 9 of the Messe Exhibition area (5 mins walk) and 5 stops on Tram 17 from the... More

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More

Mirfield, United Kingdom
Top Contributor
69 reviews 69 reviews
34 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 12, 2014

I've always liked Mercure hotels and other hotels within the Accor Group. This Mercure is a little strange though. First of all, there are two buildings set across the road from each other. We checked in at the main building at around 2.30pm and were told our rooms were not ready - at 2.30PM!! After a brief conversation we were... More

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear James L., Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very... More

Charleston, South Carolina
Contributor
19 reviews 19 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 2, 2014

My husband and adult children took a trip to Frankfurt. Our first trip to Germany! I picked the Mecure because it was close enough to the Strassenbahn (Trolley System), but, away from the noise and traffic of downtown. The rooms were clean and comfortable. We only ate breakfast there, but, it was fresh and delicious. Our routine was breakfast, short... More

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear HappyCharleston, We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More

New York City
Contributor
12 reviews 12 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 1, 2014

I stayed here several years ago. The room was clean and comfortable and the breakfast was good. Due to a cell phone / travel plan issue I had to place an overseas call of 10 minutes in duration to another colleague staying at the Mercure Hotel in Ginza. Little did I know that this call would cost me 40 euro!... More

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Landcuo, We thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. I am sorry that your experience did not meet your total expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is... More

Frankfurt, Germany
1 review
1 of 5 stars Reviewed November 19, 2013

Firstly i have stayed in lots of hotel all over the world while doing Exhibition but this hotel well is the worst i have ever stayed in. I have to say i arrived with my team for and was given a single bed for 14 nights stay and not in the hotel in the residenz part which is two blocks... More

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Solihull, England, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 10, 2013

I enjoyed my stay at The Mecure Hotel Frankfurt. The staff were very helpful and friendly. The restaurant facilities were fine. Good meals and service. The rooms were of a high standard very clean and adequately furnished. The only downside was the distance from the The Messe, the exhibition center.

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Sao Paulo, SP
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 21, 2013

I am always a fan of mercure´s. all over the world it has the same (good) standard and this one is not different. really good rooms and staff... and the breakfast was better than the average. this hotel is near the train station (SBAHN AND UBAHN) and 5 minutes from frankfurt downtown. I really recommend it!

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Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed October 16, 2013

On a trip across Europe in one week, this hotel was a solid experience. Great value, nice room with a balcony, good sound proofing, and professional staff. Internet quality was high. Modern decoration and comfortable bed. The one weird element is checkin being in one building, but the room was across the street. A bit annoying carrying bags as there... More

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Additional Information about Mercure Hotel & Residenz Frankfurt Messe

Also Known As:
Mercure Hotel And Residenz Frankfurt Messe
Mercure Hotel Residenz Frankfurt Messe
Address: Voltastrasse 29, 60486 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#52 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mercure Hotel & Residenz Frankfurt Messe 4.5*
Official Description (provided by the hotel):
The 4 star Mercure Hotel und Residenz Frankfurt Messe with 424 airconditioned rooms in 3 buildings is only 1.5 km from the exhibition and convention centre. The biggest shopping street in Frankfurt as well as the old town centre are 4 km away and are easily accessible by train. The hotel offers a fitness area with sauna and whirlpool, 4 meeting rooms for up to 100 people as well as a restaurant with bar and garden terrace. ... more   less 
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