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Mercure Hotel & Residenz Frankfurt Messe

Voltastrasse 29, 60486 Frankfurt, Hesse, Germany
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Mercure Hotel & Residenz Frankfurt Messe
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500 Reviews from our TripAdvisor Community

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Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here while visiting a trade show nearby. Very convenient, only a short 10 minute walk Very slow at check in although room was already booked and paid for. Room was warm , shower and bed comfortable. Massive building site at back of hotel was a bit noisy from 6,30am until 6.30pm. Restaurant menu looked expensive and not much selection.... More 

Helpful?
Thank Chris T
Stefan A, Geschäftsführer at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your mainly positive feedback and satisfaction makes us happy and for our employees the best reward. Please be assured that I have already discussed all your indications in my team and have sensitized all... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed October 27, 2015 via mobile

The only positive aspect was its location, and perhaps the size of the room. The service was really bad, the staff rude and inexperienced (except for the concierge who was really helpful). I am not difficult a person, but when an establishment calls itself a 4* it should certainly hold up to that (and not shout at you on the... More 

Helpful?
1 Thank Nadya A
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. I am very sorry that your experience did not meet your expectations. Many thanks for all your indications and please be assured that this reflects not in any way our standards. I have already... More 

Travelers are raving about these Frankfurt hotels

Kolkata (Calcutta), India
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed October 24, 2015

Five minutes walk from Frankfurt Haupt Bahnhof ( Main Station)shall bring you to Mercure Hotel, City messe. It is a Four star hotel well connected with the rest of the city through metro and bus services. I had a pleasant experience of lodging in this hotel for six days while I attended a workshop on crystallography in Goethe University, Frankfurt.Hotel... More 

Helpful?
Thank 1952690
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us happy and for our employees the best reward. Thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader /... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 6, 2015

The room was big for European Standards. The room was a bit smelly but opening the windows was all we needed. The team at the reception, when we checked in, never smiled. It look like we were an issue / problem to them instead of us being clients. Free wifi worked. Note: We booked and the Novotel and they were... More 

Helpful?
1 Thank Alfernch1
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your mainly positive feedback and satisfaction makes us happy and for our employees the best reward. Please be assured that I have already discussed with the front office manager your comments concerning the lack of... More 

Vila Nova de Gaia, Portugal
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 29, 2015

Maybe it's not the best hotel in Frankfurt but it has good servisse, good and clean rooms AND TOP breakfast! Really, the breakfast is very good! It's close to Messe and railway station. If you are coming to the fair at Messe it's the best option (5 min walking).

Helpful?
Thank Sofia_Kryukova
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader /... More 

Southampton
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed September 27, 2015 via mobile

I booked the hotel through hotwire which identified the hotel as a 4.5 star hotel, unfortunately it is anything but. It is probably a 3 star. It seems that most of the reviews are correct in what they say.

Helpful?
Thank GregNorman
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. I am very sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In... More 

Inverness, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed September 19, 2015 via mobile

Convenient location in relation to Messe. Staff all very friendly and well trained. Stayed in a room in a separate building - booked a double room, bed was a very small double - however it was a very spacious room with a balcony. The decor was very bland. If it was a romantic break then I would perhaps book a... More 

Helpful?
Thank AngusMac600
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your mainly positive feedback and satisfaction makes us happy and for our employees the best reward. Thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader... More 

Stuttgart
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed September 16, 2015

My colleague was staying at the Hotel, so I decided to join him for Dinner at the Hotel’s restaurant “Twenty9”. The service was terrible. We had to order our drinks and food several times but either it didn´t come or when it did come it was unfortunately wrong. The food did taste good but the waiting was just not acceptable... More 

Helpful?
Thank walkern
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience in our restaurant at the Mercure Hotel & Residenz Frankfurt Messe. I am very sorry that your experience did not meet your expectations. Please be assured that I have already discussed with the restaurant manager and the kitchen chef your comments concerning... More 

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