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All 264 Frankfurt hotels

Mercure Hotel & Residenz Frankfurt Messe

4.0 of 5 Hotel   |   Voltastrasse 29, 60486 Frankfurt, Hesse, Germany
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Mercure Hotel & Residenz Frankfurt Messe
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Ranked #109 of 264 Hotels in Frankfurt
A recent review
3 of 5 stars reviewed 3 days ago
Anne I Lagos, Nigeria
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362 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lagos, Nigeria
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 days ago NEW

I spent 2 beautiful nights at this hotel. It has great food and nice staff especially Sebastian who doubled as a waiter and my 8yr olds only form of entertainment! Clean rooms, small bathroom but nice!

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Panama City, Panama
Contributor
17 reviews 17 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The first room that we receive was supposed to be a non-smoker but smells a lot and was not comfortable at all, I called reception and the response from the guy was really fast and move us to a new room that was completely nice. The mattress was confortable and the cleanless of the entire room was perfectly done. The... More

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Stockholm, Sweden
Top Contributor
133 reviews 133 reviews
45 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed for a night. This is a hotel spread across three buildings not far from each other. Be prepared to walk 50 - 75 metres from the reception. Lady at the reception was nice & kind to walk me to the building in which I was given a room, when I came back to the reception after two failed attempts... More

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. It is a pleasure to see that the overall experience was good for you. Please be assured that I have already discussed with the restaurant manager your comments concerning the breakfast. Thank you again for your... More

Dortmund, Germany
Contributor
14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 7, 2014

The place of hotel location is pretty good and hotel also well maintained. i was there for one night. There public transport by tram or walk-able distance to S Bahn Station (Local train). the restaurant part is pretty well designed. i cant see any business lounge or executive lounge around the hotel. the lobby area is very small for chilling.... More

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you for taking the time to provide feedback at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We are looking forward to your next visit. Sincerely, Stefan Ader / General Manager More

Israel
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 4, 2014

Check in was awful. all our remarks and club preferences were ignored. Very hard to find spa area, on the door was non smoking sign and monitor with general slideshow.Sauna not worked in mentioned hours.

Review collected in partnership with Accorhotels.com

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. It is a pleasure to see that the overall experience was good for you. Please be assured that I have already discussed all your indications in my team. We have sensitized all employees once again that we... More

Cairo, Egypt
Contributor
15 reviews 15 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 28, 2014

Check in was easy and fast. I had a Privilege Room so room amenities were really 4-stars level. I wonder if the standard and superior rooms are also classified 4-stars! I believe the complete hotel is somewhat overpriced. Breakfast was generally nice. The live cook was a nice touch. Some restaurant attendants were a bit rude, though; but those were... More

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you a lot for taking the time to provide feedback at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback from your experience and satisfaction makes us very happy and for our employees the best reward. We are looking forward to your next visit. Sincerely, Stefan Ader / General Manager More

Waterford, Ireland
Contributor
16 reviews 16 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 2, 2014

perfect reception and all the way to the bedroom.smiles all round and a lovely experience.it was quiet however that was because the show at messe was over. I will be definitely be coming back.they made it look so easy

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to provide feedback at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We are looking forward to your next visit. Sincerely, Stefan Ader / General Manager More

Cork, Ireland
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 2, 2014

Cant pick out anything to complain or be negative about. It does everything, has comfortable beds, aircon, wifi (basic speed is a bit slow) , good breakfast choice and is quiet. It was about 5seconds from where I was working too so very handy.

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, thank you very much for taking the time to provide feedback at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We are looking forward to your next visit. Sincerely, Stefan Ader / General Manager More

Goulburn
Top Contributor
139 reviews 139 reviews
34 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed July 21, 2014 via mobile

This hotel was chosen on price for a long sleep after an international flight. It achieved that goal with a cool room with air conditioning and a comfy bed. The hotel is a refurbished hotel however the 40 yr old design hampers the efforts to make it 3plus star hotel. Lifts are small and slow. The bathrooms updated but small.... More

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. It is a pleasure to see that the overall experience was good for you. Thank you also for your indication with the garage. The price of your garage are adapted to the Frankfurt area and predefined.... More

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Additional Information about Mercure Hotel & Residenz Frankfurt Messe

Address: Voltastrasse 29, 60486 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel & Residenz Frankfurt Messe 4*
Number of rooms: 424
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Also Known As:
Mercure Hotel And Residenz Frankfurt Messe
Mercure Hotel Residenz Frankfurt Messe

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