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Mercure Hotel & Residenz Frankfurt Messe

Voltastrasse 29, 60486 Frankfurt, Hesse, Germany
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1 room 1 guest
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Mercure Hotel & Residenz Frankfurt Messe
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455 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Sydney Australia
Level Contributor
171 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We recently stayed at this hotel as part of a European vacation. The hotel is clearly a businessmen's hotel and has nothing particularly to recommend it apart from being in a quiet area about five or so tram stops from the city. It is clean and well run, though the staff are not very friendly and the restaurant menu very... More 

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Wachtebeke, Belgium
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Was on business trip. Nothing special about this hotel. The breakfast was ok and so was the room. A small bottle of water was 3.5 euro , pretty expensive, but that's how it 's like in every hotel i guess. I walked to the City center every day so that's a plus! ( 45 Minute walk)

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. It is a pleasure to see that the overall experience was good for you. Thank you also for all your indications and for your support. We are looking forward to your next visit. Sincerely, Stefan Ader... More 

Dunedin, New Zealand
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 16, 2015

I found myself staying here when weather in Frankfurt caused delays and and I missed my connection. The reception staff were very helpful and assisted me with charging my cellphone. The room was hot and the aircon didn't seem to be cooling it down. The bathroom was great. We arrived late after a long queue at the airport and only... More 

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your mainly positive feedback and satisfaction makes us happy and for our employees the best reward. Many thanks for the indication with the air con. Due to the recent very hot days in a few... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 2, 2015

We were staying in Frankfurt for 3 days. Our room are good, but the carpet is kinda dirty. Breakfast's set up kinda weird where we had to go to different building across the street if I go to breakfast after 9am, but they have variety food and the food quality is pretty good with some awesome coffee machines. Wifi is... More 

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. It is a pleasure to see that the overall experience was good for you. Many thanks also for your indication about the carpet. I am pleased to inform you that we are currently taking to renew... More 

Amman, Jordan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 30, 2015

I think this is a good 3 star (not 4 star) hotel. As this was a business trip I was satisfied with the overall service and amenities. It is a good business hotel at reasonable rates The hotel is in two buildings separated by the street. I believe the building I stayed was the second one

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. It is a pleasure to see that the overall experience was good for you. We thank you also for all your indications and for your support. We are looking forward to your next visit. Sincerely, Stefan Ader... More 

Athens, Greece
Level Contributor
154 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed June 24, 2015

I think this is a good 3 star or maximum 3+ hotel which offers all necessary amenities for this category but the overall setting and style is far away for 4 star. As this was a business trip I was satisfied with the overall service and amenities. It is a good business hotel at reasonable rates close to the Fair... More 

Was this review helpful? Yes 1
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. It is a pleasure to see that the overall experience was good for you. We thank you also for all your indications and for your support. We are looking forward to your next visit. Sincerely, Stefan Ader... More 

Bucharest, Romania
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 8, 2015

Just came back from Frankfurt. Staying for 4 days in Mercure Hotel & Residenz on Voltastrasse, we consider we were lucky to book this hotel for just 59 euro/night; it was an pre-payed, non-refundable offer. Just perfect for us, a perfect "home" for 3 nights, 5 min from city center and all attractions there (it starts GERMAN-ITALIAN week, gastronomy and... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us happy and for our employees the best reward. Thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General... More 

Budapest, Hungary
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 3, 2015

The hotel looks nothing special from the outside and you won't get a positive schock when you enter. The rooms look like a 3-star hotel, the reception and the corridor as well. Only the restaurant is different. The location is good IF you have business in Messe Frankfurt.

Was this review helpful? Yes 1
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. It is a pleasure to see that the overall experience was good for you. We thank you also for all your indications and for your support. We are looking forward to your next visit. Sincerely, Stefan Ader... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 22, 2015

Service experience for the hotel is very bad with rude staff at the breakfast area. They closed more than half of the restaurant as staff is lazy to serve customers that are further away from their work station. She was unbelievable lazy till the point that the small area is so uncomfortably crowded and people are just standing around. Reception... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. I am very sorry that your experience did not meet your expectations. Many thanks for all your indications and please be assured that I have already discussed with the restaurant manager your comments concerning... More 

Travelers are raving about these Frankfurt hotels

Hove, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 20, 2015

I arrived yesterday in the hotel in order to attend a big international trade show that was taking place in Messe. I was working a traveling for the whole last week and I arrived at the hotel exhausted with two suitcases. There were not a ready room for me to change, although I called and asked for one the night... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. I am very sorry that your experience did not meet your expectations. Many thanks for all your indications and please be assured that I have already discussed with the front office manager and the restaurant... More 

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