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Mercure Hotel & Residenz Frankfurt Messe

Voltastrasse 29, 60486 Frankfurt, Hesse, Germany
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Mercure Hotel & Residenz Frankfurt Messe
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446 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Dunedin, New Zealand
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I found myself staying here when weather in Frankfurt caused delays and and I missed my connection. The reception staff were very helpful and assisted me with charging my cellphone. The room was hot and the aircon didn't seem to be cooling it down. The bathroom was great. We arrived late after a long queue at the airport and only... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your mainly positive feedback and satisfaction makes us happy and for our employees the best reward. Many thanks for the indication with the air con. Due to the recent very hot days in a few... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

We were staying in Frankfurt for 3 days. Our room are good, but the carpet is kinda dirty. Breakfast's set up kinda weird where we had to go to different building across the street if I go to breakfast after 9am, but they have variety food and the food quality is pretty good with some awesome coffee machines. Wifi is... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. It is a pleasure to see that the overall experience was good for you. Many thanks also for your indication about the carpet. I am pleased to inform you that we are currently taking to renew... More 

Amman, Jordan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I think this is a good 3 star (not 4 star) hotel. As this was a business trip I was satisfied with the overall service and amenities. It is a good business hotel at reasonable rates The hotel is in two buildings separated by the street. I believe the building I stayed was the second one

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. It is a pleasure to see that the overall experience was good for you. We thank you also for all your indications and for your support. We are looking forward to your next visit. Sincerely, Stefan Ader... More 

Athens, Greece
Level Contributor
152 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I think this is a good 3 star or maximum 3+ hotel which offers all necessary amenities for this category but the overall setting and style is far away for 4 star. As this was a business trip I was satisfied with the overall service and amenities. It is a good business hotel at reasonable rates close to the Fair... More 

Was this review helpful? Yes 1
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. It is a pleasure to see that the overall experience was good for you. We thank you also for all your indications and for your support. We are looking forward to your next visit. Sincerely, Stefan Ader... More 

Bucharest, Romania
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 8, 2015

Just came back from Frankfurt. Staying for 4 days in Mercure Hotel & Residenz on Voltastrasse, we consider we were lucky to book this hotel for just 59 euro/night; it was an pre-payed, non-refundable offer. Just perfect for us, a perfect "home" for 3 nights, 5 min from city center and all attractions there (it starts GERMAN-ITALIAN week, gastronomy and... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us happy and for our employees the best reward. Thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General... More 

Budapest, Hungary
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 3, 2015

The hotel looks nothing special from the outside and you won't get a positive schock when you enter. The rooms look like a 3-star hotel, the reception and the corridor as well. Only the restaurant is different. The location is good IF you have business in Messe Frankfurt.

Was this review helpful? Yes 1
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. It is a pleasure to see that the overall experience was good for you. We thank you also for all your indications and for your support. We are looking forward to your next visit. Sincerely, Stefan Ader... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 22, 2015

Service experience for the hotel is very bad with rude staff at the breakfast area. They closed more than half of the restaurant as staff is lazy to serve customers that are further away from their work station. She was unbelievable lazy till the point that the small area is so uncomfortably crowded and people are just standing around. Reception... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. I am very sorry that your experience did not meet your expectations. Many thanks for all your indications and please be assured that I have already discussed with the restaurant manager your comments concerning... More 

Travelers are raving about these Frankfurt hotels

Hove, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 20, 2015

I arrived yesterday in the hotel in order to attend a big international trade show that was taking place in Messe. I was working a traveling for the whole last week and I arrived at the hotel exhausted with two suitcases. There were not a ready room for me to change, although I called and asked for one the night... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. I am very sorry that your experience did not meet your expectations. Many thanks for all your indications and please be assured that I have already discussed with the front office manager and the restaurant... More 

Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 10, 2015

The hotel is situated pretty well: ca 150 meters away from tramline 17 which takes you to the central station and the tube to the old center. Getting to the city center is pretty easy: it only takes you about 15 minutes by tram/tube to get to the famous Römerberg. We booked a 'privilege' room, which was situated in the... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. Thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader... More 

Luxembourg City, Luxembourg
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 9, 2015

A basic hotel, close to the city.. ok for a short stay. Pros: - Clean and decent sized room - Kettle, coffee, tea in room - Good breakfast buffet - Taxi station opposite the hotel - Budget friendly Cons: - Very basic including the beddings - A bit noisy in the rooms facing the courtyard All in all, not a... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your mainly positive feedback and satisfaction makes us very happy and for our employees the best reward. Thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan... More 

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