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Mercure Hotel & Residenz Frankfurt Messe

4.0 of 5 Voltastrasse 29, 60486 Frankfurt, Hesse, Germany
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Mercure Hotel & Residenz Frankfurt Messe
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Mercure Hotel & Residenz Frankfurt Messe
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391 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Auckland, New Zealand
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

When you travel from the other side of the world to attend a trade show at the monolith that is the Messe Frankfurt your day usually runs like this.  Wake at 4am (if you are lucky) with jet lag, coffee, read work emails (because the office is still open), try and find the BBC on TV (can't abide CNN), drag... More 

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Halesowen, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel, close to Messe. Small bar area serving simple but good quality menu and choice of beers. Fab breakfast. Rooms clean and whilst not 5 star are a pleasant place to be fare a hard day at the Messe. There is a fitness room but didn't get chance to use it, ran the surrounding (flat) streets instead! Free wifi.... More 

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader... More 

Pireaus
Contributor
16 reviews 16 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a one-week business trip. My accomodation was excellent in all respects (cleanliness, politeness, breakfast with various coffess offered, etc.). The only problem was the free wi fi which was very slow and problematic in general. There was an option to upgrade for a fee (6 euros, but I am not sure for how long). Highly recommended!

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan... More 

Top Contributor
55 reviews 55 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice hotel. Just a bit strange with three separate buildings. The room was very spacious and the shower was amazing. Staff was ok and the restaurant food was surprisingly good. The bed was average comfortable. However, the lack of wifi in the room has caused endless frustrations, almost everyone had gathered in the lobby, checking FB on phones, watching movies... More 

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you also for your indication about the internet connection. For a faster internet connection we offer our... More 

Reinach, Switzerland
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed there for 2 nights in January. Room was comfortable, bathroom particularly good. Excellent modern shower and X3 magnification mirror. Tea & coffee in the room were also good. But the heating wow. Turned heat down & fan at all settings but it was still too warm for me so resorted to opening the balcony door to let in the... More 

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about all your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely,... More 

Barcelona
Top Contributor
80 reviews 80 reviews
54 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Although the hotel is probably ok for the price , I would definitely not call it a 4 star. The room was like an oven, even with heating turned off. Open the window, and the traffic keeps you awake. Speaking of sleep: the pillow was so thin, I wonder why they even bothered putting one on the bed, and don't... More 

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. I am very sorry that your experience did not meet all your expectations. Many thanks for the comment concerning the pillow. If you prefer another one or a different one you may call the reception and... More 

Moscow, Russia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The Internet signal in my room at the second building did not work, I called the reception, was told that it worked well, though in fact it has not been working all day due to low signal. The receptionist suggested me to call the provider and said that it was not the hotel problem. No apologies, totally unhelpful and indifferent... More 

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. I am very sorry that your experience did not meet your expectations. I can assure you that I have already discussed the lack of friendliness criticized by you on my team. We have sensitized all employees once... More 

Bristol
Top Contributor
75 reviews 75 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 2, 2015

We visited the Mercure Hotel & Residenz Frankfurt Messe in December on a trip to the Christmas market (our very first in Germany!) We arrived at the hotel on a very early flight from Bristol, with the expectation being that we would be able to leave our bags in reception, but alas we were able to check in at 10:30am... More 

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan... More 

Reading, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 11, 2014

I used to stay regularly at this hotel around four years ago, and never had any issues. When i visited for the Christmas market this year i chose to stay here again, and everything was good. The hotel has a large underground car-park, expensive at 25 euros/day, and there is a tram stop just about 20-30 metres from the hotel... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan... More 

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Additional Information about Mercure Hotel & Residenz Frankfurt Messe

Address: Voltastrasse 29, 60486 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel & Residenz Frankfurt Messe 4*
Number of rooms: 424
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Also Known As:
Mercure Hotel And Residenz Frankfurt Messe
Mercure Hotel Residenz Frankfurt Messe
Hotel Style:
#50 Luxury Hotel in Frankfurt

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