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Mercure Hotel & Residenz Frankfurt Messe

Voltastrasse 29, 60486 Frankfurt, Hesse, Germany
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Mercure Hotel & Residenz Frankfurt Messe
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Mercure Hotel & Residenz Frankfurt Messe
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426 reviews from our community

Traveler rating
    55
    192
    116
    36
    27
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46
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244
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Service experience for the hotel is very bad with rude staff at the breakfast area. They closed more than half of the restaurant as staff is lazy to serve customers that are further away from their work station. She was unbelievable lazy till the point that the small area is so uncomfortably crowded and people are just standing around. Reception... More 

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Hove, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I arrived yesterday in the hotel in order to attend a big international trade show that was taking place in Messe. I was working a traveling for the whole last week and I arrived at the hotel exhausted with two suitcases. There were not a ready room for me to change, although I called and asked for one the night... More 

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Travelers are raving about these Frankfurt hotels

Contributor
17 reviews 17 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is situated pretty well: ca 150 meters away from tramline 17 which takes you to the central station and the tube to the old center. Getting to the city center is pretty easy: it only takes you about 15 minutes by tram/tube to get to the famous Römerberg. We booked a 'privilege' room, which was situated in the... More 

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Luxembourg City, Luxembourg
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A basic hotel, close to the city.. ok for a short stay. Pros: - Clean and decent sized room - Kettle, coffee, tea in room - Good breakfast buffet - Taxi station opposite the hotel - Budget friendly Cons: - Very basic including the beddings - A bit noisy in the rooms facing the courtyard All in all, not a... More 

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London, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Staff were nice and polite, The rooms are very basic, bed is not very comfortable. A problem i found was i stayed in a double room with my wife, however they only give you a towel and a pillow. then you have ask for more. I usually stay in Holiday inn and they give you a choice of pillows, however... More 

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your mainly positive feedback and satisfaction makes us very happy and for our employees the best reward. Please be assured that I have already discussed all your indications in my team. We have sensitized... More 

London, United Kingdom
Top Contributor
97 reviews 97 reviews
54 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lovely room and great friendly staff. Received an upgraded room upon check in as for type I had booked wasn't available. So no problems there. Reception staff very helpful and gave me directions to get to shopping centre Very clean hotel and room very comfortable lovely bed. And tea coffee machine and fridge in room lovely staff. Very much recommended

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. Thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed at the hotel regularly over the last couple of years. It is clean with nice rooms and pleasant staff. The hotel is spread over three buildings with different levels of specification. Try to stay in one of the first two. On the visit this week I stayed in the second block across the road from reception which... More 

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Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your mainly positive feedback and satisfaction makes us very happy and for our employees the best reward. Please be assured that I have already discussed with the restaurant manager and the kitchen chef your... More 

Senior Contributor
45 reviews 45 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at Mercure 3 days for business. The hotel is located 1,5 km from the conference center and close to the messecenter. The rooms are nice, great bathroom and a small balcony. There is a very small but well working fitness room. Price performance is very good.

Was this review helpful? Yes
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader... More 

London, United Kingdom
Top Contributor
83 reviews 83 reviews
27 hotel reviews
106 helpful votes 106 helpful votes
1 of 5 stars Reviewed April 21, 2015

Hi Folks Staying in Mercure almost 1-2 nights every week so I'm very sorry to write this review but it's 100% correct as have experienced the same in last 2hours. Being a Le Accor Member(75251013) this a least what I have expected. Landed at fag end at 20hrs after day long of hard work and what I discovered to my... More 

Was this review helpful? Yes 1
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. I am very sorry that your experience did not meet your expectations. Many thanks for all your indications and please be assured that this reflects not in any way our standards. I have already discussed all your... More 

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