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Alexander am Zoo

#40 of 268 Hotels in Frankfurt
Certificate of Excellence
4.0 of 5
Hotel website
Waldschmidtstrasse 59-61, 60316 Frankfurt, Hesse, Germany
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1 room 1 guest
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193 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Chichester, United Kingdom
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed four nights. This hotel has its good and bad points. The good ---- The room itself was clean and had a very comfortable King bed. There was a door onto a balcony so although the weather was very hot we were able to keep cool at night by having the door open. There was air con as well.... More 

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Cagliari, Sardegna, Italy
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

My family and me had a very lovely travel in Frankfurt! The only sad thing about the city was the hotel.... What a pity!!! Even if the location was good enough (15 minutes of walk to get the centre), the structure was terribly old and really dysfunctional. I can save just the kindness of the breakfast staff. Maybe in the... More 

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Hornby Island, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at am Zoo for a week and loved the hotel. It is located in a quiet residential area. Out our hotel window we looked down a community garden where the residents in the apartment buildings were growing flowers and veggies. Also, there were children playing in the garden area. Across the street were more apartment buildings. At breakfast... More 

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Kaohsiung, Kao-hsiung, Taiwan
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose to stay with Alexander am Zoo for it's quiet location and we were very happy with that! The location was great only less than 5 minutes away for U-Bahn Habsburgerallee. The first day we weren't very happy with the staff that greeted us. (Big guy with short hair), he was unfriendly and sarcastic at times. The second day... More 

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AlexZoo, Manager at Alexander am Zoo, responded to this review

Dear Danielle, thank you so much for sharing your experiences so we can work with our new team members and offer additional training. Please accept my apologies for this mishap in service. Otherwise I am glad that you enjoyed your stay at the Alexander am Zoo. Best regards Michelle Jandel-Mouqué, General Manager More 

Melbourne, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location around the corner from The Admiral with their poor room allocations and tiny rooms. For less you can sleep in a real double room that has generous proportions and a balcony. Friendly and helpful staff also made it special. Breakfast was good value too.

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AlexZoo, Manager at Alexander am Zoo, responded to this review

Dear Ann, thank you for your positive review on tripadvisor :-) Best regards Michelle Jandel-Mouqué, General Manager More 

Frankfurt, Germany
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I travel at least 6 months a year and I like experimenting with hotels so I stay in variety of hotels from 3 stars to 5+ stars. Sometimes I discover amazingly nice hotels with nice staff, although not 5 star or even not 4 star. I believe that the value of a hotel is most of the time reduced to... More 

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AlexZoo, Manager at Alexander am Zoo, responded to this review

Dear John D., thank you for your extensive and detailed report on your experience at our hotel. After having investigated the issues I’d like to apologize to you for the lack of friendliness which is normally one of our assets with a lot of compliments. Due to the majority of guest comments our staff does certainly not act as “prison... More 

Catania, Italy
Level Contributor
119 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Being there with family (2 kids), I found this hotel perfect being really in front of the zoo entrance, few steps from other downtown places. Clear, well organized, good breakfast and very confortable. The room we got had 2 rooms, cooking area, 2 fridges etc. Just perfect for 4 people! Free wifi was included.

Was this review helpful? Yes
AlexZoo, Manager at Alexander am Zoo, responded to this review

Dear vinxonline, thank you so much for your positive comments on tripadvisor we are happy you enjoyed your stay at the Alexander am Zoo and hope to see you again! Best regards from Frankfurt Michelle Jandel-Mouqué, General Manager More 

Willow Street, Pennsylvania
Level Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed July 23, 2015

We thoroughly enjoyed our six day stay. The hotel is in a great location in a residential area with many, many restaurants within walking distance. The room was nicely appointed, clean, and comfortable. Most importantly, the rooms have air conditioning which was a relief given the 90+ degree weather we experienced (many hotels in Europe do not have a.c.). Breakfast... More 

Was this review helpful? Yes 1
AlexZoo, Manager at Alexander am Zoo, responded to this review

Dear Alan, thanky you very much for your lovely review in tripadvisor. We also enjoyed having you at the Alexander am Zoo and hope to see you again soon! Best regards Michelle Jandel-Mouqué, General Manager More 

Sint-Niklaas, Belgium
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 18, 2015

+ Nice and clean hotel with friendly staf! + Sauna available - Strange parking + Breakfast was good, lot of choice! + Good location with several nice restaurants + Very close to several tram/metro stops + Next to the zoo Will stay in this hotel again !!!

Was this review helpful? Yes
AlexZoo, Manager at Alexander am Zoo, responded to this review

Dear Veronique, thank you very much for your compliments and sharing them with us on tripadvisor. The parking indeed needs a bit practice – next visit you will do fine I am sure! Best regards from the Alexander am Zoo Michelle Jandel-Mouqué, General Manager More 

London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 14, 2015

We stayed with kids in a quite nice family room. No major complaints, no particular reason for celebration either. Staff was very nice, garage parking a bit tricky but managed well. Would visit again, slept ok. The hotel is easy to find and if you like the zoo the location is spot on.

Was this review helpful? Yes
AlexZoo, Manager at Alexander am Zoo, responded to this review

Dear John C. Thank you for your comment – we are happy, that at least our friendly staff got a recommendation above “ok” and are looking forward to welcome you again. Best regards Michelle Jandel General Manager More 

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