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Alexander am Zoo

#40 of 268 Hotels in Frankfurt
Certificate of Excellence
4.0 of 5
Hotel website
Waldschmidtstrasse 59-61, 60316 Frankfurt, Hesse, Germany
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Ranked #40 of 268 Hotels in Frankfurt
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
Alan17584 Willow Street, Pennsylvania
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180 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Willow Street, Pennsylvania
Level Contributor
86 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We thoroughly enjoyed our six day stay. The hotel is in a great location in a residential area with many, many restaurants within walking distance. The room was nicely appointed, clean, and comfortable. Most importantly, the rooms have air conditioning which was a relief given the 90+ degree weather we experienced (many hotels in Europe do not have a.c.). Breakfast... More 

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Sint-Niklaas, Belgium
Level Contributor
7 reviews
5 of 5 stars Reviewed 1 week ago

+ Nice and clean hotel with friendly staf! + Sauna available - Strange parking + Breakfast was good, lot of choice! + Good location with several nice restaurants + Very close to several tram/metro stops + Next to the zoo Will stay in this hotel again !!!

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AlexZoo, Manager at Alexander am Zoo, responded to this review

Dear Veronique, thank you very much for your compliments and sharing them with us on tripadvisor. The parking indeed needs a bit practice – next visit you will do fine I am sure! Best regards from the Alexander am Zoo Michelle Jandel-Mouqué, General Manager More 

London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed with kids in a quite nice family room. No major complaints, no particular reason for celebration either. Staff was very nice, garage parking a bit tricky but managed well. Would visit again, slept ok. The hotel is easy to find and if you like the zoo the location is spot on.

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AlexZoo, Manager at Alexander am Zoo, responded to this review

Dear John C. Thank you for your comment – we are happy, that at least our friendly staff got a recommendation above “ok” and are looking forward to welcome you again. Best regards Michelle Jandel General Manager More 

Milwaukie, Oregon
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have stayed here twice in this trip to Germany. We have found the staff very accommodating, the breakfast is very good and wait staff was great. Rooms are large, Free Wi-Fi, have AC. This will be our favorite for Frankfurt with out breaking the bank. Parking is available for 10 Euro. Recommend highly!

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AlexZoo, Manager at Alexander am Zoo, responded to this review

Dear Gary B, thank you very much for your high recommendation and your kind words. We are looking forward to have you stay with us soon again. Best regards Michelle Jandel-Mouqué, General Manager More 

aberdeen
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We decided on this hotel because of it's location, nice quiet and few minutes walk from Habsburger allee u station which we used to get around and about Franfurt. The Hotel has a very good buffet breakfast, but no evening meals, but there are many restaurants a few minutes along the road on Berger strasse, and a great bar enroute... More 

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AlexZoo, Manager at Alexander am Zoo, responded to this review

Dear Pocketsmc2, thank you very much for sharing your experience and opinion with tripadvisor. We are very happy you have enjoyed your stay and we’d be glad to see you again next time! Best regards Michelle Jandel-Mouqué, General Manager More 

Stamford, Connecticut
2 reviews
5 of 5 stars Reviewed May 30, 2015

Plenty of room for our luggage from our extended trip, and at a very reasonable rate. Breakfast was first class. Front desk staff was most helpful. The location was quiet and convenient to the subway. We walked most places, though.

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ffm341, Manager at Alexander am Zoo, responded to this review

Dear John S., Thank you very much for your positive review on tripadvisor, which was instantly passed to our reception crew. We are looking forward to welcome you back again at the Alexander am Zoo. Best regards Michelle Jandel-Mouqué, General Manager More 

Punta Cana, Dominican Republic
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 26, 2015

We stay there for one night. We checked in about 9 pm, the guy at the front desk was just ok, I dont want anyone to get in trouble but I would expect at least a warm "Good Night! welcome to the hotel!", he gave us the room keys and explained where to have breakfast the next morning. Once in... More 

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ffm341, Manager at Alexander am Zoo, responded to this review

Dear Diana C., thank you so much for the long report you wrote on tripadvisor although you only stayed one night. Please accept my apologies for the missing welcome greeting by our receptionist, it was certainly not his intention to give you a bad feeling. Sometimes things are just not the way we want them to be and we are... More 

Ulaanbaatar, Mongolia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 1, 2015

Maybe I'm used to staying in Asian hotels where everything is there, but that's my first time I've stayed in a hotel not providing slippers, robes and toiletries. You can ask for them from reception, but still that's strange for me. And there is no gym, which was big minus for me. On a bright side, location is good, close... More 

Was this review helpful? Yes 1
ffm341, Manager at Alexander am Zoo, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor and thereby giving us the opportunity to review our service quality. We used to provide all those items in all the rooms and discontinued for the sake of our environment. However they are available upon request as you mentioned. Indeed, we do not have a fully equipped gym, but in... More 

Ripon, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed April 22, 2015

It's the second time I have been to this hotel, and I have again enjoyed the experience. The room is very comfortable and spotlessly clean, with a well lit bathroom and variable lighting in the room itself. I have been lucky enough to stay in a suite, and it is very spacious, with cooking facilities also. The breakfast is excellent,... More 

Was this review helpful? Yes 1
Reiselust2013, Manager at Alexander am Zoo, responded to this review

Dear Christina T., thank you very much for taking the time to write this review after having stayed with us. It will be my pleasure to share your comments with my co-workers as they will be happy to know that their efforts are so well appreciated. We look forward to welcoming you back soon! Best regards Michelle Jandel-Mouqué Manager Alexander... More 

Paris, France
Level Contributor
286 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
3 of 5 stars Reviewed February 28, 2015

This hotel, located adjacent to the zoo and in a quiet neighborhood setting, was fairly priced and well run. It has a small, but pleasant lobby and a large lovely breakfast room. The junior suite was comfortable, decorated in blues as shown in hotel photos, with a small kitchenette, a small round table for eating, a love seat sofa and... More 

Was this review helpful? Yes 1
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