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Hotel Excelsior

Mannheimerstrasse 7 - 9, 60329 Frankfurt, Hesse, Germany
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Hotel Excelsior
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Ranked #72 of 268 Hotels in Frankfurt
A recent review
4 of 5 stars reviewed 1 week ago
CullFam Cedarburg, Wisconsin
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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London, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
2 of 5 stars Reviewed 6 days ago NEW

Literally right next to Frankfurt HBF, the Excelsior is well placed for travellers passing through. We got there and it was nice that they offered complementary WiFi, yet they may as well not have done, given its cripplingly slow speed and the fact it blocks sites like YouTube. They offer free tea and coffee in the lobby at all times... More 

Was this review helpful? Yes
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, First of all we would like to thank you for choosing Hotel Excelsior for your stay in Frankfurt/Main and for sharing your comments with us. We are glad that you were satisfied with the central location of the hotel, with our free services, with our hotel staff and with our breakfast choice. We apologize for the inconveniences that... More 

Melbourne
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We booked this knowing that there was no A/C but coming from Australia and growing up in heat waves without A/C we thought we could probably handle it. BIG MISTAKE!! I think this hotel would be great value in normal German weather but after a few days of heat the room was unbearable and the windows only open up slightly... More 

Was this review helpful? Yes
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you very much for sharing your feedback about your stay with us. As you have mentioned it was exceptionally warm in Germany and our rooms are not equipped with air condition. In order to bridge these few warm days we have provided fans in all rooms. We are glad that you were content with our price-performance ratio.... More 

Cedarburg, Wisconsin
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Our family was en route from Chicago to India, and we had a 22-hour layover in Frankfurt, but we thought we'd rather go into the city than stay at an airport hotel. The Excelsior proved to be an excellent choice for our needs because it was right across from the main train station. Our room was small, but cozy, with... More 

Was this review helpful? Yes
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you very much for staying with us and for leaving us a feedback. We are delighted to read that you were satisfied with the central location of the hotel, with your room and with our hotel staff. It brings joy to us that you have enjoyed our free services and our included breakfast buffet. As you have... More 

Perth, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Great location and good breakfast. Very friendly staff. Please avoid this hotel in summer as u would not sleep at all. No AC especially with kids. Poorly maintained hotel and bathrooms. Very good for trains and going for tours. They say 3 stars!!!!! But I doubt it

Was this review helpful? Yes
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you for commenting on your stay with us. We are glad that you were content with the central location of the hotel and that you have enjoyed our included breakfast buffet. As you have mentioned our rooms are not equipped with air conditioning but we provide fans instead. Kindly note that it was exceptionally warm in Germany... More 

Madison, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for one night as we passed through town. The location right next to the main train station was excellent, especially since we arrived in Frankfurt late at night. We were there in the summer and it was very hot outside. Our room did not have air conditioning, but there was a stand-up fan which... More 

Was this review helpful? Yes
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, First of all we would like to thank you for choosing Hotel Excelsior for your stay in Frankfurt/Main and for leaving us a feedback. We are delighted to read that you were satisfied with the central location of the hotel, with your room and with our free facilities such as the free minibar. As you have mentioned we... More 

Germany
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everyone in the hotel is helpful and to make you comfortable. The breakfast is included in the daily rate and there are lots of options (not only the traditional German breakfast with bread, sausage, eggs and cheese). They offer cake, coffee and water during the whole afternoon in the reception, which is free of charge. The wi-fi internet is not... More 

Was this review helpful? Yes
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you for staying at Hotel Excelsior and for sharing your comments with us. We are glad that you were satisfied with our hotel staff, our breakfast choice, our gratis services and with the central location of the hotel. Thank you for your links. As you have mentioned we provide parking lots against fee. We charge € 2,50... More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel's exterior is slightly outdated however, great location from the shops and attractions, rooms were clean, free mini bar was handy and the breakfast exceeded my expectations. If all you need is a place to lay your head down at night with no extra trimmings then this hotel is perfect.

Was this review helpful? Yes
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you very much for choosing Hotel Excelsior for your stay in Frankfurt/Main and for commenting on your stay with us. We are delighted to read that you were content with the central location of the hotel, with the cleanliness of your rooms, with our free facilities and with our breakfast choice. We look forward to welcoming you... More 

Oeiras, Portugal
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

It is undoubtedly very well located, but I wouldn’t recommend this Hotel. It is far too expensive for the service that is offered. The reception team seems to be very annoyed every time you ask for any help. During the four nights I stayed at this Hotel I only meet one kind employee at the reception team. The free wireless... More 

Was this review helpful? Yes
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you very much for being our guest and for sharing your feedback with us. We are glad that you were satisfied with the central location of the hotel. Thank you for your links. Our room rate includes breakfast and we do provide complimentary services such as free refreshment buffet throughout the day at the lobby area, free... More 

Lexington, Kentucky
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had an overnight layover in Frankfurt and decided to stay here due to the convenience of being across from the train station and close to the city center. It was a bit old looking on the outside but had a nice sized, clean room with a balcony that overlooked the busy streets below. The breakfast buffet was absolutely amazing... More 

Was this review helpful? Yes
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, First of all we would like to thank you for being our guest and for leaving us comments on your stay with us. We are glad that you have enjoyed our complimentary facilities and our breakfast buffet. Furthermore we are delighted to read that you were content with the central location of the hotel, with your room and... More 

Hotel Review Summarization

What travelers say

  • Very good(5)
  • Breakfast buffet(4)
  • Train station(4)
  • Free mini bar(4)
  • Main train station(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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