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All 264 Frankfurt hotels

Hotel Excelsior

3.0 of 5 Hotel   |   Mannheimerstrasse 7 - 9, 60329 Frankfurt, Hesse, Germany
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Hotel Excelsior
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Ranked #61 of 264 Hotels in Frankfurt
A recent review
4 of 5 stars reviewed 2 weeks ago
Ligia K São Paulo
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913 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My brother checked in today in this hotel and while he was checking in his laptop is stolen in front of the reception desk in hotel lobby. They do not have any kind security on hotel gate so travellers are not safe their.

Was this review helpful? Yes 1
New Delhi, India
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

It was one of the worst experiences I have had in a hotel. Staff was extremely rude at the reception. I understand that it's a budget hotel but that does not necessarily have to come with rudeness and arrogance (being German) The location is good no doubt, right in front of HBF.

Was this review helpful? Yes 1
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, First of all thank you for sharing your impressions with us. Every feedback is important to us in order to optimize our standards and our guest satisfaction. We apologize for the inconveniences you have experienced with our reception department. You can be sure that we will discuss your link within our team. Our goal among others is to... More 

São Paulo
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was looking for a basic and cheap hotel for 6 people, and Excelsior exceeded our expectations. You can see the hotel from the Main Station exit, so just the location would makes it worth. It also has some special treats, such as free drinks in the mini bar (some beers, pepsi, bottled water, juice), good breakfast included and whole... More 

Was this review helpful? Yes 3
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you very much for your feedback about your stay with us. We are delighted to read that we succeeded to fulfil your expectations and that you had a pleasant stay. Furthermore we are glad that you enjoyed our free benefits that we offer to our guests. It will be our great pleasure to host you again upon... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed with my daughter at the Exelsior hotel Frankfurt on December 26, 2014 on our way to Geneva. Because our flight was scheduled at 9:50pm, we had a short sightseeing at the museums in Frankfurt, and got back to the hotel to get back our luggage. It was 5:50pm, and we thought that it was too early to go... More 

Was this review helpful? Yes 5
zurigo
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We liked the breakfast buffet and the room was ok. We have apreciate the various free things that offer the hotel like the drinks in the fridge. The Hotel is on the central train station. The private parking is too expensive!

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Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, We appreciate your feedback on Tripadvisors. We are delighted that you were satisfied with our free benefits and the central location of the hotel. Thank you for the positive comment about our breakfast buffet. Our charges for the parking space amounts EUR 2,50 per hour and EUR 20,00 per day. We are looking forward welcoming you soon again.... More 

New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My boyfriend and I missed our bus to Brussels at 7 pm and immediately booked a room in Hotel Excelsior for the night. It was right next to the train station, and we assumed it would be an average stay, but we were proven wrong! There was a free minibar in the room with juice, water, and GERMAN BEER!, free... More 

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Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, First of all thank you very much for commenting about your stay at the Hotel Excelsior in Frankfurt. We are glad that you enjoyed our included complimentary facilities and the selection of our breakfast buffet. It brings joy to us to read that we exceeded all expectations and could win you as a satisfied guest. We are looking... More 

Contributor
17 reviews 17 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is located right beside the main rail station in Frankfurt. Perfect location for travellers. My wife and 8 year old daughter stayed one night there en route to Heidelberg for Christmas. It provided everything you'd expect in a well run 3 star hotel but did surprise as well. The breakfast buffet was the best we experienced during our... More 

Was this review helpful? Yes
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, First of all thank you very much for commenting about your stay at the Hotel Excelsior. We are delighted to read that you have enjoyed our complimentary facilities and that you were satisfied with our hotel staff. Furthermore we are glad that you were content with the price-performance ratio. Our daily goal among others is to win satisfied... More 

london
Contributor
14 reviews 14 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked this hotel with flights with British airways Great hotel for budget price booked triple room which had it's own balcony we arrived in the morning and was given the key straight away Beds and pillows very comfy The hot water was endless but be warned it is HOT which is great when there are 3 of you wanting to... More 

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Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you very much for sharing your impressions with us on Tripadvisor. We are delighted to read that you had a pleasant stay with us and that you have enjoyed our included benefits. Thank you for your positive feedback about our breakfast buffet and the central location of the hotel. Especially your comment about our hotel staff brings... More 

Offaly, Ireland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A group of six of us stayed at this hotel recently. We got the train from the airport and were pleased to see that the hotel was across the road from the train station, although we taxied a lot for anyone using the train system this hotel is ideal. We were met with a nice welcome at reception,there is tea... More 

Was this review helpful? Yes
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you very much for your positive comment on Tripadvisor. We are glad that you had a pleasant stay at the Expedia Hotel in Frankfurt. Your great experience is our daily goal we are working for. Especially your positive feedback about our complimentary facilities and the selection of our breakfast buffet brought joy to us. We are delighted... More 

Philadelphia, Pennsylvania
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Right outside the main train station. Clean rooms nice staff wonderful breakfast. Highly recommend this property. Was there for the Christmas market. Staff was wonderful. Gave us an early ck in. Free mini bar throuout stay and they couldn't do enough.

Was this review helpful? Yes
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you very much for your positive comment on Tripadvisor. We are glad that you had a pleasant stay at the Excelsior Hotel in Frankfurt. Your great experience with our Hotel-team is our daily goal we are working for. We are delighted to welcome you back soon again. Kind regards, Hotel Excelsior More 

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Additional Information about Hotel Excelsior

Address: Mannheimerstrasse 7 - 9, 60329 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Excelsior 3*
Number of rooms: 195
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Also Known As:
Excelsior Hotel Frankfurt
Hotel Style:
#8 Best Value Hotel in Frankfurt
#27 Family Hotel in Frankfurt
#39 Romantic Hotel in Frankfurt

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