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Hotel Excelsior

Mannheimerstrasse 7 - 9, 60329 Frankfurt, Hesse, Germany
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Hotel Excelsior
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Ranked #63 of 267 Hotels in Frankfurt
A recent review
4 of 5 stars reviewed yesterday
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1,012 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
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Lexington, Kentucky
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had an overnight layover in Frankfurt and decided to stay here due to the convenience of being across from the train station and close to the city center. It was a bit old looking on the outside but had a nice sized, clean room with a balcony that overlooked the busy streets below. The breakfast buffet was absolutely amazing... More 

Was this review helpful? Yes
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, First of all we would like to thank you for being our guest and for leaving us comments on your stay with us. We are glad that you have enjoyed our complimentary facilities and our breakfast buffet. Furthermore we are delighted to read that you were content with the central location of the hotel, with your room and... More 

Nuremberg, Germany
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We recently stayed at this hotel as a couple for a business matter. It was booked by me because of last minute notice and the usual Frankfurter Hotels being overpriced for some event. Generally an unpleasant stay unfortunately. It was very warm outside and even warmer inside. There is no air conditioning and no ventilation. A very sad looking hole... More 

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Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you very much for sharing your feedback about your recently stay with us. First of all we would like to apologize for the inconveniences you have experienced during your stay. As you have mentioned we unfortunately have no air conditioner in the hotel. We provide fans instead. Upon availability and with surcharge we offer rooms with air... More 

Pristina, Kosovo
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Breakfast is very good including other ekstras that hotel offers. As the hotel is opposite to the train station we were told that the area might not be very safe but we never encountered any problems at all. We thank Mr. Mesanovic, Mr. Nedic and Mrs. Oblak for their approach, good attitude and assistance . On the other hand don't... More 

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Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you very much for reviewing Hotel Excelsior and for sharing your comments with us. We are delighted to read that you were satisfied with the central location of the hotel, with our free services and with your mentioned staff members. We will forward your compliments. We apologize for the inconveniences you have experienced with your particularly mentioned... More 

Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is located in front of the main station of Frankfurt. It is clean, nicely furnitured, and the breakfast is delicious. The only negative thing about it is its elevators. They are very small and the hotel is quite big, so it is normal to wait for the elevators at least 5 minutes or so.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guests, Thank you very much for being our guest and for sharing your feedback with us. We are delighted to read that you were content with the central location of the hotel, with the cleanliness and equipment of your room and with our breakfast choice. Thank you for your link. As you have mentioned we provide two elevators only.... More 

St. Annes-on-Sea, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with friends, great value for money, free coffee and cake in reception, free WiFi and free mini bar in room. Some of twin rooms can be a bit small but more than enough for the one night stay. It's true the decor of the rooms is somewhat jaded and would benefit from updating. The range of food available... More 

Was this review helpful? Yes 1
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you very much for choosing Hotel Excelsior and for commenting on your stay with us. We are more than happy that you were satisfied with our price-performance ratio, our free facilities and with the breakfast choice. Since we have many guests from Asia our breakfast buffet contains a selection of Asian specialties. Please feel free to inform... More 

Aabenraa, Denmark
Level Contributor
192 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not the cleanest hotel on Earth but still holds a nice enough level. Staff if accommodating (even at night) and willing to help with directions etc. This hotel has a lot of free extras, though, which (along with the location) makes it our favourite in Frankfurt: WiFi, breakfast and even mini bar is included in the price of the room.... More 

Was this review helpful? Yes 1
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, First of all thank you very much for commenting on your stay with us. We are delighted to read that you have enjoyed our free facilities and our breakfast choice. Thank you for the positive feedback about our hotel staff and the central location of the hotel. Cleanliness is one of our high priorities. We are glad that... More 

Oosterhout, The Netherlands
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We had to stay here for an exhibition at the Frankfurter Messe and luckily I only had to stay here for 1 night; I feel sorry for my colleagues that are forced to stay here for the whole week... Where to start...? Well, first of all the audacity to charge €289,- per night just because there's an exhibition going on... More 

Was this review helpful? Yes
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, First of all we would like to thank you for taking the time to review Hotel Excelsior and providing feedback concerning your stay. Please accept our apologies for the inconveniences you have experienced during your stay. During exhibition all hotels in Frankfurt raise their room rates which are much higher than the regular room rate. Our rate includes... More 

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