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Hotel Excelsior

Mannheimerstrasse 7 - 9, 60329 Frankfurt, Hesse, Germany
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Hotel Excelsior
Best prices for: 1 room 1 guest
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Ranked #65 of 265 Hotels in Frankfurt
A recent review
4 of 5 stars reviewed 3 days ago
MyDadisAJournalist Sydney, Australia
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962 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Enjoyed my stay at this hotel, 2 nights in total, service was great, the breakfast was excellent and the free mini bar made my stay here more pleasant. This property is very close to Frankfurt Main central station. Literally across the road. As I had to check out early in the morning for early train ride to Berlin.

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Rapid City, South Dakota
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

clean, affordable, friendly staff and fantastic breakfast! We loved the location...great stay and walking distance to great sights! The Haptbahnof station is right across the street so the airport is a mere 12 minutes away! Super layover stay!

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Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you very much for choosing Hotel Excelsior for your stay in Frankfurt and for leaving a comment. We are glad to read that you were satisfied with our hotel staff, the cleanliness of the hotel, the breakfast buffet and the central location of the hotel. We are looking forward to hosting you soon again. Kind regards, Hotel... More 

Kuala Lumpur, Malaysia
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is a little old and the elevator is a little old and slow, but the value is amazing. Location is amazing, just steps away from HBF frankfurt, main train station, the rooms are spacious and comfortable. Mini Bar is COMPLIMENTARY! and it is well stocked! Breakfast is simply delicious, very good spread and great selection, even nice spread... More 

Was this review helpful? Yes 1
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you very much for choosing Hotel Excelsior for your stay and for sharing your feedback with us. We are delighted to read that you were contented with the central location of the hotel, your room, the complimentary facilities and the selection of the breakfast buffet. We are glad that you were satisfied with the price performance ratio.... More 

Bangkok, Thailand
Top Contributor
202 reviews 202 reviews
76 hotel reviews
119 helpful votes 119 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed here first time as booked the hotel through booking.com on the last minute. Although I booked the room for single person, but it was exceptionally too small room. No place to move around in the room. Location is excellent as just opposite the main train station in Frankfurt. They do offer free wifi and free minibar. Or I... More 

Was this review helpful? Yes 1
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you very much for your feedback about your stay with us. We are sorry that you did not feel comfortable in your room. In case you are not satisfied with your room, you can always contact our reception. We do our best to change the room and to meet your expectations. We offer several free benefits such... More 

Senior Contributor
27 reviews 27 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 18, 2015

If you want to see how rude and bad service a receptionist can offer, visit this hotel. The receptionist (female) at the counter 'Sabanovic' was extremely rude and had terrible attitude. The guy 'Nedic' was good but kept quite next to her. We got very rude answers to our questions and requests. When we requested for additional services, the male... More 

Was this review helpful? Yes 1
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, First of all we apologize for the inconveniences you have experienced with our reception. Of course we will discuss your links with our receptionists and within the whole team in order to prevent such an inconvenient situation. Our team is always willing to assist with any requests or needs during your stay. Especially your mentioned colleagues are very... More 

Senior Contributor
22 reviews 22 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 16, 2015

Stayed in the hotel for 3 nights. Free wifi didn't last the period of stay, had to get it reactivated. Room very clean, fresh bedding everyday. Free mini bar, re-stocked every day. Free cakes/tea & coffee in reception, but as working everyday was all gone by the time of return. Breakfast was sometimes difficult to find a free table. Stayed... More 

Was this review helpful? Yes 2
Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, First of all we would like to thank you for choosing our hotel for your stay and for sharing your feedback with us and other travelers. We are glad that you were satisfied with the cleanliness of your room and the free benefits. We would like to inform you that during exhibition time all hotels in the city... More 

Contributor
20 reviews 20 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 15, 2015

The hotel is small yet good enough, I stayed in a single room and it was good enough for me with a comfortable bed and pillows and a small packet of chocolate which in my opinion added a lot of class to the whole hotel! This hotel is very close to the Main Tower (just a few mins walk) and... More 

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Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you very much for staying with us and for sharing your very positive feedback with us. We are delighted to read that you were content with the central location of the hotel, the free facilities and amenities, the selection of the breakfast buffet and the equipment of your room. Our main goal among others is to reach... More 

Paris, France
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 10, 2015

Average hotel to stay especially if on short and economic trip. Negatives – Small bathroom, average speed WiFi, luggage room is there but not managed well. Positives – Good staff, elaborate and tasty breakfast, close proximity to Central Station and several eating places, free coffee and cakes at lobby all day long.

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Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you very much for leaving a comment on Tripadvisor. We are glad that you were satisfied with our staff, our breakfast buffet , our complimentary benefits and the central location of the hotel. Thank you for your hints. Our internet support team is informed about the connection issue and is working on it. We are looking forward... More 

Pretoria South Africa
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 9, 2015

I arrive early morning, szt them comfortable in voyer and help myself with coffee and cake. As soon as the room was available friendly staff give me the keys for the room. Hotel just accross S bahn and Trainstation, very convenient. Breakfast include and very nice and big selection. Can really recommend. A number of good restaurants within walking distance.

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Hotel Excelsior E, Leiter Gästebetreuung at Hotel Excelsior, responded to this review

Dear Guest, Thank you for choosing the Excelsior Hotel for your stay in Frankfurt and for sharing your positive feedback with us. We are delighted that you were satisfied with our hotel staff, the selection of the breakfast buffet and the central location of the hotel. It would be our great pleasure welcoming you as a returning guest again upon... More 

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