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Park Inn by Radisson Frankfurt Airport

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Amelia-Mary-Earhart Strasse 10 | Gateway Gardens, 60549 Frankfurt, Hesse, Germany
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1 room 1 guest
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Park Inn by Radisson Frankfurt Airport
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504 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Brisbane
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Perfect for a one night stay. Clean, quiet, great beds, fast WIFI. Shuttle bus doesn't pick you up from normal area, so be careful but it's a clearly marked vehicle, you can't miss it. Leaves every 30 mins. Ride back to airport costs $4EUD but make sure you book. Would stay again.

Was this review helpful? Yes
PI_Frankfurt, Sales & eCommerce Executive at Park Inn by Radisson Frankfurt Airport, responded to this review

Dear Dean, many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon! Thank you. Best regards Daniel More 

Chicago
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 1 week ago

I spent last night at this hotel with much regret. The shuttle pick up spot from the airport is not clearly marked and driver drove past me twice so I ended up spending an extra 10 euros to take a taxi there. The check in agent could see I was upset yet only continued to add fuel to the fire.... More 

Was this review helpful? Yes 1
PI_Frankfurt, Sales & eCommerce Executive at Park Inn by Radisson Frankfurt Airport, responded to this review

Dear guest girlwhotravels71, Thank you for taking the time to review your stay with us. We strive towards 100% Guest Satisfaction and your feedback is extremely important to us. I was disappointed to read that on this occasion we did not entirely meet your expectations. I would like to apologize and assure you that I have personally followed-up with the... More 

Chennai (Madras), India
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is professional in its service and amenities. Perfectly suitable for a stay if you have a layover at Frankfurt Airport. The city centre can be accessed by trains from airport. The hotel shuttle service to and from the airport is useful. Rooms are comfortable with basic amenities. Breakfast was good and sufficient.

Was this review helpful? Yes
PI_Frankfurt, Sales & eCommerce Executive at Park Inn by Radisson Frankfurt Airport, responded to this review

Dear Sayanbhattacharya, thank you for your positive feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our service, amenities, rooms, shuttle service and the breakfast. We look forward to welcoming you back soon! Thank you. Best regards, Daniel When you like, "Like" us on Facebook to stay informed of our... More 

Madrid, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I arrived to this hotel around 22:30 in the evening, and needed a transfer back to the airport in the morning as announced in the website, but all transfers were already booked between 6:30 and 8:30am (since their transfer capabilites are of 6 people per half hour). I don't think it's OK to offer a transfer in the website when... More 

Was this review helpful? Yes 1
PI_Frankfurt, Sales & eCommerce Executive at Park Inn by Radisson Frankfurt Airport, responded to this review

Dear Car0nte79, we are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We can recommend you, book the transfer in advance please. We take every the best to make sure that all guests are satisfied. We hope you will consider us again when you are in the area. Please contact... More 

Sunnyvale, California
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's a nice place to spend a night if you have a morning flight. Staff is very attentive. The room had all the basics with nothing extra which is fine. It is new. Nice air conditioner. Shuttle is 4 euro round trip and leaves from terminal 1 C which is not the same location as other hotels' shuttles.

Was this review helpful? Yes
PI_Frankfurt, Sales & eCommerce Executive at Park Inn by Radisson Frankfurt Airport, responded to this review

Dear ConTrains, thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the location and the shuttle transfer. We look forward to your next stay. Kind Regards Daniel Please "Like" us on Facebook to stay informed of our upcoming specials! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I've never been treated as bad as I've been at this hotel. We stayed at this hotel over a flight transfer. when we first called the receptionist to book a room when arriving to frankfurt he said no hotel rooms were available and then hung up on us. We had a look online and saw plenty of rooms available and... More 

Was this review helpful? Yes 1
PI_Frankfurt, Sales & eCommerce Executive at Park Inn by Radisson Frankfurt Airport, responded to this review

Dear Robin, thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations and sorry for the mess regarding at the room occupancy. We would like to hear more about your stay. Please contact the hotel directly and ask for Juliane Sturm (Front Office Manager). Kind Regards Daniel More 

Bristol
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is a nice clean Radisson hotel, with very pleasant and helpful staff as you expect from this brand leader. Now the formal bit. I am paying €95 a night and there is no tea or coffee facilities with the room. I typically stay at other brands and this is standard. With the Park Inn brand it appears not to... More 

Was this review helpful? Yes
PI_Frankfurt, Director of Sales at Park Inn by Radisson Frankfurt Airport, responded to this review

Dear Jedburglives, We appreciate you bringing this matter to our attention. Of yourse you are right and the additional charge should only have been 17 EUR. I am very sorry, if my colleague failed to explain it right to you. Please contact Juliane Sturm our front offeice manager directly if you require additional assistance in this matter. Kind Regards Yvonne More 

Freiburg
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After a very late check in with the kitchen already been closed, the very friendly barkeeper saved us with some fruit from the kitchen. Very friendly receptionist and a very, very good German/English breakfast. The beds were very high and very comfortable- the lighting in the room was relaxing.

Was this review helpful? Yes
PI_Frankfurt, Director of Sales at Park Inn by Radisson Frankfurt Airport, responded to this review

Dear Achimjo, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay here, especially the lighting of the rooms and breakfast. We look forward to your next stay. Please "Like" us on Facebook to stay informed of our upcoming specials! Kind Regards Yvonne More 

Oslo, Norway
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

Stayed here whilst waiting for another flight, and it seems the staff are either very helpful, or not helpful at all. One of the receptionists helped me out a lot, gave me late check-out and was friendly, but the one who checked us in, and out, just seemed to hate her job. Having worked as a receptionist myself, I found... More 

Was this review helpful? Yes
PI_Frankfurt, Director of Sales at Park Inn by Radisson Frankfurt Airport, responded to this review

Dear Alexandraveum, We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. However the unfriendly behaviour of our front office staff is not acceptable. To discuss your concern further, please contact the hotel directly, and ask for Juliane Sturm our front office manager.... More 

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