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A&O Hamburg Hauptbahnhof

Amsinckstrasse 2-10, 20097 Hamburg, Germany
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A&O Hamburg Hauptbahnhof
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273 Reviews from our TripAdvisor Community

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Nykobing Falster, Denmark
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 15, 2015 via mobile

Weekend in Hamburg going by train, we booked the hotel because it was near the train station and very cheap. The standard was higher than we have hoped for. Our Twin room was spacious and had Seperat bath and toilet. The environment is good. The surroundings is clean and organised. The service is good. We can recommend it if you... More 

Helpful?
Thank Trine S
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 24, 2015

Stayed here for 4 days with some classmates. The price is good, I guess my standards were a bit too high, in terms of rooms. The good things were the free wi-fi and free dinner, but other than that, the rooms weren't clean and I felt uncomfortable sleeping in those beds.

Helpful?
Thank Aurora O
AO_Support, Leiter Gästebetreuung at A&O Hamburg Hauptbahnhof, responded to this review

Dear Aurora, thank you very much for your feedback! We are very sorry that you were not satisfied with your stay at the A&O Hamburg Hauptbahnhof. Of course we will forward your comments regarding cleanliness and the beds to our local manager. We hope you still had a good time in Hamburg and to welcome you again at A&O HOTELS... More 

Travelers are raving about these Hamburg hotels

Tomintoul, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 21, 2015 via mobile

Stayed here for 3 nights on a family trip to Hamburg. Room was clean and tidy. Only downside was a small tv high on the wall. Good times to get breakfast, and staff were good at restocking the selection. On the whole all the staff were friendly and helpful apart for the gentleman who checked us in. He was a... More 

Helpful?
Thank RichmondMartin
Runcorn England
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed September 28, 2015

Hotel is 10 minute walk from central station & rooms are fairly spacious. The shower room is separate from the toilet which is always handy & hand & body wash is provided along with a hairdryer. The lift kind of worked intermittently but not enough for you not to give up on it by the 2nd day & take the... More 

Helpful?
Thank M00kster
AO_Support, Leiter Gästebetreuung at A&O Hamburg Hauptbahnhof, responded to this review

Dear guest, thank you for taking your time and sharing your experience at our A&O Hamburg Hauptbahnhof! We are sad to hear that you were not happy with the behaviour of our staff. I will report your experience to the hotel manager- He will ask the reception staff to be more friendly and more helpful in future situations. We hope... More 

London, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed September 2, 2015

I stayed at this hotel for a month in July 2015, it was in a good location (around 10 minutes walk from the main station in Hamburg), had good transport links and was good value in the sense that I paid around £30 a night for a single room with breakfast (the breakfast is a basic buffet breakfast but still... More 

Helpful?
Thank SAndrews24
Ireland
Level Contributor
85 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed July 16, 2015

Location excellent. Room more than adequate if not stylish or luxurious. Certainly clean. Breakfast excellent (I love German breakfast!!!). Staff were more than helpful. Excellent checkin by a very humorous and nice guy. Internet access was down when there and the reception staff allowed me inside the reception desk to use the computer there to checkin and print boarding passes... More 

Helpful?
1 Thank irishcruisefanatic
Sydney, Australia
Level Contributor
3 reviews
2 of 5 stars Reviewed July 14, 2015 via mobile

Was happy with the room I stayed in , was more than adequate and more spacious than most hostels . However I had two occasions where the reception staff tried (and succeeded) to rip me off in the bar by overcharging me and purposely not giving me my change even after I disputed this with them . Instead they spoke... More 

Helpful?
Thank wardy150
AO_Support, Leiter Gästebetreuung at A&O Hamburg Hauptbahnhof, responded to this review

Dear guest, thank you for taking your time and sharing your experience at our A&O Hamburg Hauptbahnhof! We are sad to hear that you were not happy with the behaviour of our staff. I will report your experience to the hotel manager- He will ask the bar staff to be more friendly in the future. We hope you still had... More 

Kent, England
Level Contributor
90 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed July 2, 2015

A group of us stayed here whilst attending the Harley Days event nearby. We chose the hotel based on it's location. It wasn't bargain price and was basic and clean. However the towels in the room were small & tatty. There was free Wi-Fi which was a bonus. The hotel bar offered very slow service and the draft beer was... More 

Helpful?
Thank kenao
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 17, 2015 via mobile

We got on Hamburg and the A&O seemed a good option due to his proximity to the central station which actually is quite close indeed. Unfortunately our stay wasn't that pleasant, there were no blackout curtains and just outside our window it was a car rental service with many bright lights pointed up, not to say the sun was rising... More 

Helpful?
Thank Fabio F
AO_Support, Leiter Gästebetreuung at A&O Hamburg Hauptbahnhof, responded to this review

Dear Fabio, thank you very much for your feedback! We are very sorry that you were not satisfied with your stay at the A&O Hamburg Hauptbahnhof. Of course we will forward your suggestions regarding the pillows and the the curtains to our local manager, he will try to improve the facilities in the rooms. We hope you appreciate our efforts... More 

Edinburgh, United Kingdom
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 22, 2015

It was cheap, the rooms were clean, it wasn't too noisy and the staff were great with our 23 man rugby crowd. There are bars downstairs and food served till late. Next doors there's a place that does great kebabs and pizzas. Plenty of food places nearby at the station. Only downside, there's almost nowhere nearby to go for a... More 

Helpful?
Thank ross_drew
AO_Support, Leiter Gästebetreuung at A&O Hamburg Hauptbahnhof, responded to this review

Dear Ross, we are glad to read that you were satisfied with your stay in our hostel at Hamburg Hauptbahnhof! Of course we will forward your comments to the local manager and his team- They will surely be happy to receive your positive feedback. Thank you very much for your review, we hope to welcome you again as our guest.... More 

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